1. Home
  2. Cruise Lines
  3. Cunard Line
  4. Cunard Line Cruise Reviews
2 Helpful Votes
Sail Date: September 2017
We traveled from Quebec City to New York (Brooklyn). The ship was in very good condition, with a very comfortable bed in our balcony room (deck 12). We were really disappointed that the Planetarium was not fully functional, only one show ... Read More
We traveled from Quebec City to New York (Brooklyn). The ship was in very good condition, with a very comfortable bed in our balcony room (deck 12). We were really disappointed that the Planetarium was not fully functional, only one show was available and that one had issues with sound. The ship did a really good job on Gluten Free food selections, much better than Princess or Celebrity. Note that there is NO signage on the ship to tell you what events are going on, and how to get around. You need to carry the daily newsletter with you all day. Best ship library I’ve ever seen. This is a great ship if you want to do formal ballroom dancing every night (think Dancing with the Stars level). Disco - not so much. There were only four of in us there at night. Both Embarkation and Disembarkation went very smoothly. Read Less
1 Helpful Vote
Sail Date: September 2017
This was our 6th voyage aboard. First since the Re-Mastering in 2016 . The Service and general ambience continued very good as expected . Dining also was as good as it gets. Kings Court improvements were well received by most . ... Read More
This was our 6th voyage aboard. First since the Re-Mastering in 2016 . The Service and general ambience continued very good as expected . Dining also was as good as it gets. Kings Court improvements were well received by most . Caronia Lounge was also a big improvement over the old , very underutilized Winter Garden. I was suprized that the cabins added on deck 13 seemed hardly noticeable and loss of that rarely used wading pool and bar were not missed. Cabin TV's and Hot water pot were a nice improvement. Now a few big negatives as far as we are concerned. Reducing the Casino size to make room for more cabins , I feel was a mistake. The congestion at popular casino times , turned us off from using it. Transfering all that interior space that use to be the photo gallery , making it into a hardly visited permanent Art Gallery , is a shame. The Logo Store has been reduced to a small corner of a larger store . Tiny selection of Logo items , Logo clothing , etc. Godiva Candy shop seemed seldom used . Planetarium had only 2 different shows for this 7 night cruise and 1 was broken , so it was the same 1 show every sea day.(why not just substitute an older show ?) Read Less
7 Helpful Votes
Sail Date: September 2017
We selected this particular cruise for the dates and final destination (Quebec) Embarking in NY was a joke. You’d think they would have perfected this by now as they’re in the business of moving people. At first nobody knew ... Read More
We selected this particular cruise for the dates and final destination (Quebec) Embarking in NY was a joke. You’d think they would have perfected this by now as they’re in the business of moving people. At first nobody knew what to do with us. The process took hours... Left NY 4 hours late because we needed fuel... You’d think they could have used the hours we spend boarding to do this. The food was reasonable but nothing special. Wine list prices were fair. Not sure about the 15% tip. Most of the crew was good but some definitely didn’t feel they had to even try..... When we stopped at a port crew seemed to disappear so nobody around to tell you where to go (seemed to be a common theme). Lots of confusion and lineups some of which I guess can’t be avoided. The captain was a joke. Yes, he did get us there in one piece but whenever he spoke I felt like we were listening to an infomercial... Not much ‘Captain like’ information. Never saw the man but apparently us mortals were allowed to come up to the upper deck to meet the man (no hand shakes allowed though) Entertainment was ok I guess if you’re 80+ Didn’t mind the 3 formal nights as it lends a certain elegance to the place. Ship was very clean. It’s a beautiful ship. We went up the St. Lawrence at night....So much for the fall foliage. I have to admit I’m not really a ‘cruise guy’ but the one I took to Alaska before was much better overall. Read Less
5 Helpful Votes
Sail Date: September 2017
The Queen Mary 2 is a magnificent ship, our cabin and steward was wonderful. The late embarkation was quick and easy except that some ships elevators were not working, which was a common problem throughout the cruise. The fifth level ... Read More
The Queen Mary 2 is a magnificent ship, our cabin and steward was wonderful. The late embarkation was quick and easy except that some ships elevators were not working, which was a common problem throughout the cruise. The fifth level balcony cabin was great. The balcony is not much use unless in port or very carm seas. The signage to the mini bar was poor some things are free and some are charged. We only realised that the bottled water was charged when it was noted on our room bill. We were also disappointed when we ordered a bath robe to take home. We were told $US45 and charge $US55. We quaried the cost and were told Cunard charges what is on your account not what price you were told or marked on the order form. Not good enough. The only other problem we had with the cabin was that the door to the balcony rattled in windy weather. We had a person come to fix the door but he bad little improvement. The Britannia Restaurant food was average and usually failed to live up to the men description. Steak was not tough but certainly not tender. My wife returned one seafood dish as it smelt off and another person at our table felt sick after a seafood dish. The deserts were usually good. The Kings Court Buffet was average with some food cold and or dry out. The Golden Lion had good cod and chips. We felt that the food quality was well below the quality of food served by other cruise lines. The talks by the speak were wonderful, delivered by quality speakers who were passionate about their topic. The classical performances were good but the Cunard performers we energetic but we did not particularly enjoy the shows. The movies were average. The planetarium was great until it broke down. The staff were generally very friendly but often appeared poorly trained. The except being the staff in the shop who were happy to talk to each other about their shopping trip to Boston and how it was not as good as Paris while I stood in front trying to get served. The shop also was poor as on the second day they only had small sizes remaining for some cloths. We did two tours the first to Cape Cod was a poor. We left the ship just before lunch and got to have lunch at 4 pm by which time we were very hungry and had lost interest in the incessant taking of the quide an the tour. The vist to the Grit Mill in total darkness was a joke. I am still not sure if the building was there or not. The other tour to Montreal was great. The tender to the Port was poor your were treat more like cattle loading on to a ship than a guest. When tied up to a dock reboarding was general good but at some ports there was two gangways one with a long line to enter the ship other with only a few people in line. This could have been much better co-ordinated. There were other problems two toilets had a lot of water on the floor when I tried to use them. The seat in the planetarium would reclaim back but when you came to the same venue for a lecture some seats would not return to the upright position so if there were limited seats you had to sit facing the ceiling. Our cruise was a Falls cruise unfortunately there was no Falls coloured to be seen and we were disappointed that we did not visit two of the port on the itinerary. Newport was too windy to visit but a couple at our table said this was the second cruise that they were on that had missed Newport. During the the cruise we noted that the port of Gaspé had been replaced by Sept-Isles not an interesting place. We got on the shuttle bus that was to go on a circular route stopping at a number of place. The bus was to operation every 20 minutes. We made the mistake of getting off at the first stop. It was an hour and ten minutes until we could get on to another shuttle as they were full and would not allow people to board the bus. An hour and ten minutes standing in the cold was no fun. When we eventually got on to the shuttle we went back to the boat fearing that if we got off that there would be another long wait. We were sorry for all the passengers refused access to our shuttle. We thought that the ship is magnificent but for us the food, service etc was below what is provided by other cruise companies. We spoke to other people on the cruise who have been on the Queen Mary 2 many times and just loved the whole experience. Maybe we expected too much. Read Less
4 Helpful Votes
Sail Date: September 2017
We were on the Queen Mary for a New England-Canada 14 day cruise on September 22-October 6th. We were in a princess suite cabin 10010. The first thing you need to know is that Cunard ships are definitely Class ships. That means that the ... Read More
We were on the Queen Mary for a New England-Canada 14 day cruise on September 22-October 6th. We were in a princess suite cabin 10010. The first thing you need to know is that Cunard ships are definitely Class ships. That means that the better the cabin or suite the better the food and service you will receive. The ship is big and beautiful. Of course it was just redone in May. The points of this cruise that we really liked was the suite was very nice and clean. The cabin attendant always kept our room neat and clean. We were so pleased to see a Catholic priest on board that said Mass every day. The Princess grill service was amazing. The first night we weren't to happy with the table. The following day when we arrived for lunch we were escorted to a beautiful table by the window and we were given this table for the duration of the cruise. The food was excellent and we had several desserts made tableside by one of the matre'd.. We ate at the Kings court for lunch on our arrival on the ship. The food there was terrible, cafeteria style that had been sitting for quite a while. This was the only restaurant you could use if you didn't want to dress up. We only went to two shows. One was a comedian that was excellent. The other was the singes and dancers from the ship. They were god but not as good as those on the Celebrity ships. Most of the other shows were more geared to the British passengers who like more classical music and singers. We did have some issues with some ports. We missed Newport News because the high winds from Maria did not allow us to tender. We also missed Gaspe because of the whales. It was mating season so the ship had to reduce its speed. The captain did manage to add a stop in Sydney NS. Most of the tours were nice. However some included rides on a school bus and another on a local bus. The best tour we took was in Quebec when we had an evening tour for dinner at the sugar shack. That was so much fun. The other port that we really enjoyed was Saguenay. We were awakened by a bull horn saying "wake up Queen Mary" when we opened our curtain to our balcony that was a huge show going on. There was a tee pee with an Indian standing at a fire. There was a man walking on a log.They also had at least 30 dancers in costumes that put on a show until the first passengers got off the ship We were then greeted by all their dancers and by many locals that showed up to the pier. They also gave us their flags and also was handing out blueberry pie(they are know for their blueberries.) I am sure that after reading the review you are wondering why I didn't give it the highest rating. We are 70 years old and we like great service. But we don't like to dress formal. This ship had five formal nights and the other nights men had to wear a sport coat to dinner and in the Grill lounge. Another reason we won't go on Cunard again is the drinks were ridiculous. A coke cost me $4.25 and a Martini cost me $20.00. We are not cheap but those prices are ridiculous. One other reason is that we will go back to Seabourn or Celebrity is that because what we pay on those ships all is included and the price for the cruise is less.The special line for suite check in was so long it took us longer to check n then the regular line. In conclusion I will say that if you enjoy dressing up this is the ship for you. Just make sure you book a suite! Read Less
7 Helpful Votes
Sail Date: September 2017
For a 150,000 tons size with only 3,000 passengers onboard, you will never feel over crowded on that ship. Its the most stable ship for people who are prone to motion sickness. Staff smile and greet us every time. Top notch service, ... Read More
For a 150,000 tons size with only 3,000 passengers onboard, you will never feel over crowded on that ship. Its the most stable ship for people who are prone to motion sickness. Staff smile and greet us every time. Top notch service, food, and space. Live entertainment every night in their signature Queens Room, the largest hard wood dance floor amongst any ship. Both male and female dance hosts onboard for people who would like to try dancing. A professional dance couple onboard teaching ballroom and latin dance lesson on every sea day. The couples from Ukraine are top notch. If you are into ballroom and latin dancing, take some private lessons from them, they are very good and their price is very good too. Onboard guest lecturers are also great asset to your enjoyment to learn something different. Passengers are mostly middle age and above with a few younger ones and the clientele is more the polite and courteous crowd, you won’t see rude or drunk people. Dress code is enforced, it may be too much for some, but we find it great, we like people respecting the crowd and dress according to the dress code. If you like casual cruising, you would have to opt for their buffet instead of restaurant. We find their buffet serving very good food almost 24 hours. Read Less
4 Helpful Votes
Sail Date: September 2017
The problem with the QM2 is that the food quality has deteriorated markedly since I went on it once before in 2011. The main Britannia Restaurant's dinner offerings were frankly poor, with almost tasteless starters, dry overcooked and ... Read More
The problem with the QM2 is that the food quality has deteriorated markedly since I went on it once before in 2011. The main Britannia Restaurant's dinner offerings were frankly poor, with almost tasteless starters, dry overcooked and unimaginative main courses, and desserts which tasted like they had either been bought in or prepared weeks ago and frozen. One main course was an inedible lamb shank on which the waiters (who were always courteous) poured some watery mint sauce. My wife's duck was overcooked on another occasion, mine was OK in that respect but they came with gravy rather than a proper sauce or reduction. Vegetables were incredibly bland. I usually had cheese and biscuits instead of the disappointing desserts. I needed to consume a considerable amount of wine at the table in order to make the food edible. We were not expecting Michelin quality, but we were expecting the quality of a restaurant in a 4* hotel. Worse was to come in the not cheap a la carte Verandah restaurant where my veal chop was a travesty and also inedible, coming as it did with a weak and watery mushroom sauce. Any chef worthy of the job description would know that a veal chop needs a rich wine-based jus to accompany it. The waiting staff (again courteous) offered to exchange it for another main course, but by then the evening was ruined. The only truly good food which I ate on board were 2 lunchtime offerings - a hot dog in the Chef's Galley, and a club sandwich in the Carinthia lounge! The boarding procedure at Brooklyn was chaotic and the QM2 departed several hours later than scheduled, meaning that we could not view the Statue of Liberty or the Verrazano Narrows Bridge as we sailed from the open decks in daylight. The following morning's stop at Newport RI was cancelled for "weather and safety reasons" (day at sea instead). Boston was an interesting port of call, but Sydney Nova Scotia was not. Our final port was Quebec which is a most attractive city. We disembarked there, and were grateful to have done so. Organised tours at Boston and Quebec were satisfactory. And the entertainment personnel on board worked hard (we like quizzes), as did all the waiters and waitresses. An e-mail of bitter complaint, mainly about the food quality, has elicited a fairly bland corporate response and a cabin credit of £400 which will be of some use to my wife as she is going to venture onto this ship again in 2018 with friends, but I will never darken Cunard's gangways ever again. If you like and expect good food at sea, avoid this ship. Read Less
10 Helpful Votes
Sail Date: July 2017
We selected a short cruise on the QM2 since we were considering a transatlantic cruise. To sum it up in 2 words: very disappointing. The first clue was at the ship terminal. We were given a specific time to be at the cruise terminal ... Read More
We selected a short cruise on the QM2 since we were considering a transatlantic cruise. To sum it up in 2 words: very disappointing. The first clue was at the ship terminal. We were given a specific time to be at the cruise terminal and were told that if we were delayed to please notify the cruise line since we had preferred boarding status...so did 1k other guests. It was a cattle call ! ! ! I've boarded lesser expensive cruises and received much better service. We had a penthouse suite which was nice but not great. Cunard drastically oversold their service and amenities on this one! Appx 50% of what we ordered and expected Cunard actually delivered. The in-room refrigerator never worked and it was replaced twice. The bar selections we made, prior to the cruise, were never fulfilled. In fact, our Cabin Butler told us we were misled...his words not ours. The food was mediocre at best and the service was nothing notable. The best meal we had was off the ship..not on it. The entertainment was lack luster and phony. The only bright star on the ship was Benjamin Bratt. His performance was delightful and delivered the entertainment qualty one would expect. The so-called planetarium only had 1 show during our 6 day cruise and, of course, it sold out immediately. You had to stand in line the morning of the event to see if you could get a ticket. The excursions were nothing spectacular. We were in Boston on July 4th where one of the largest Independence Day celebrations occurs every year. You would expect a luxury cruise line such as Cunard to offer a memorable excursion to the Boston Pops event but that was no where on the agenda. In fact, none of the excursions were anything more than you could walk off the ship and purchase. Word to the wise.,,if you're looking for a luxury cruise experience this isn't it. We felt as though we were on a floating assisted living facility. Read Less
27 Helpful Votes
Sail Date: July 2017
We took the five day Independence Day cruise on the Queen Mary 2 in July. Overall it was a good cruise. We sailed in a Britannia Club cabin on Deck12. It had a nice balcony and fairly good closet space, although one closet was deep and ... Read More
We took the five day Independence Day cruise on the Queen Mary 2 in July. Overall it was a good cruise. We sailed in a Britannia Club cabin on Deck12. It had a nice balcony and fairly good closet space, although one closet was deep and hard to access the full depth. The shower had a hard time with constant water temperature and had a shower curtain rather than a door; a door would have been a step up. The room was made up twice a day although one evening we were down a hand towel. We got chocolate each night. We thought dining in Britannia Club was a real plus. Having the same table and staff for each meal allowed for better service. Being able to decide on our own when to eat as opposed to first or second seating was a plus, too. We thought the food was really good and the French toast at breakfast was a real treat. Wine service at dinner was good with lots of selections by the glass or bottle and a sommelier to assist. Unfinished bottles can be kept for future dinners. We went to a couple shows and they were ok. The Purple Haze band that plays around the ship was good. The casino was good early on at the blackjack table, then they raised the minimum bids partway through the cruise so we just cashed in our chips. We tried the buffet at lunch a couple times and the food was good but the arrangement was confusing. The service at the bars was mixed. The champagne bar and Commodore Club were good; the Chart Room was slow. The BBQ flatbread in Carinthia Lounge was quite good. We did the special wine tasting lunch on the last day and the food and wine were very good. It took about two and a half hours though, so we thought it could've been a little quicker. The ship can be a little hard to navigate. There is a lack of symmetry on port and starboard sides and some hard to find areas, such as the scenic elevator and the bridge viewing area. Embarkation was very slow. We were in line about an hour and a half. It seemed they needed more people processing passengers; a number of windows were unstaffed. There were also big lines on board for clearing US immigration on our way back to Boston. They gave us cards to indicate we cleared immigration but then nobody asked for them when getting off. In Halifax we docked near the boardwalk so getting into town was easy. We went to the Maritime museum, which was very good. In Boston, they ran shuttles into the Faneuil Hall area which was convenient. The ship was in a good location to watch the fireworks on Independence Day from the top decks. Disembarking was fairly easy. We did self walk-off and got off early. Overall, a four star cruise. Read Less
5 Helpful Votes
Sail Date: July 2017
First off, the Queen Mary 2 is an ocean liner and not a cruise ship. The overall experience reflects this distinction. The dress code for passengers helps to create a sense of occasion. It felt like you were doing something special as ... Read More
First off, the Queen Mary 2 is an ocean liner and not a cruise ship. The overall experience reflects this distinction. The dress code for passengers helps to create a sense of occasion. It felt like you were doing something special as opposed to casual cruise where it feels like you're on an ocean-going Walmart. There were many little touches by the crew which added significantly to overall experience. The ship's deck officers were personable and friendly. The service in the dining room was impeccable. The dinner food in the dining room left a bit to be desired. I don't blame the chefs for this. The breakfasts were perfect. Even the powdered eggs were prepared well. The food in the buffet was much better than the dining room. The Sunday roast and Yorkshire pudding were wonderful. The best I've had on both land and sea. The afternoon tea service in the Queens Room was wonderful, but you had to arrive early to avoid having to standing in line. The activities for children were a bit limited. Overall, I was pleased with the ship and its crew. I would recommend the Queen Mary 2 and look forward to sailing with them again. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise