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1 Helpful Vote
Sail Date: November 2017
First time to cruise Cunard.... The ship is nicely decorated and cabin is comfortable. I am very picky with the choice of bed and I had good sleep on board. Starts with The embarkation. It was a mess and badly organised. After ... Read More
First time to cruise Cunard.... The ship is nicely decorated and cabin is comfortable. I am very picky with the choice of bed and I had good sleep on board. Starts with The embarkation. It was a mess and badly organised. After check-in, we were told to wait for them to call our group but there were so many of us never even assign a group. My friend told the staff about the problem. They just ignored and kept told us to wait for the group to call. So we walked in with one of the group by ourself and noone notice since there weren't actually have a system. The service in the ship is excellent. We were sitting in a table for 2 in the Britianian Restaurant. Our waiters are very welcoming and professional. We enjoyed our dinning experience every night. The supervisor of our waiters is also very attentive and friendly. He make sure everything done perfectly. The taste of the food is great. The chef did a good job. However, the choice is limited. Sometimes my friend and I hardly could pick something from the menu. We have taken many cruises before and we both think they could do much better on the menu. Sometimes all the soup offered are spicy. Many people can't take spicy food and I have no soup that night. There are also hardly any beef dishes offered. Only 2 dinner menu offering beef in a 9 days cruise is very rare. Just a little more carefully designed menu will go a long way. Dance classes are excellent. The dance couple are professional and the classes are well organised and full of content. Fencing classes are nice and new to me. I enjoyed it. Queen Victoria offer only 3 dance hosts in this cruise. I heard usually there are 5 or 6. Jenny is great. She is so friendly and I can see her enjoying the night making sure everyone taking care of in the Queens room. She danced with both men and ladies and everyone likes her. The other 2 dance hosts.... I spotted them checking their watch often. Queen Victoria could do better on their shows. Maybe that's why the theatre is quite empty. I also skipped a few of them since they tend to be very similar. Put a bit more budget on the production might help to keep up with the other cruise lines. The ship tend to be very quiet all the time. If you not interested in dancing, there is not too many other activities to choose from. Luckily I do like dancing. The booking system and technology on-board seems to be a bit outdated. We need to line up at the front desk for every single question. The line could be very long. I understand the age of passengers are not on the young side. But don't underestimate their ability to use technology. Simply including the bill checking system in room or just in public area would really help. The Cunard website also need some update. Couldn't get too much done on our own online pages. Overall it is a great cruise and I enjoyed the experenice on the Queen Victoria. Read Less
3 Helpful Votes
Sail Date: November 2017
After cruising for more than 25 years, we are old school. We like ballroom/Latin dancing, promenade decks, and days at sea. It is hard to argue with the pricing and choices from the mass market lines these days, but we felt we had to make ... Read More
After cruising for more than 25 years, we are old school. We like ballroom/Latin dancing, promenade decks, and days at sea. It is hard to argue with the pricing and choices from the mass market lines these days, but we felt we had to make a change. We have been looking at Cunard off and on, and finally an off-season nine-night trip matched our open dates and my (low) price point. We were a little stressed over the dress code. I despise neckties, but could manage a sport-coat without great suffering. My wife found a large selection of new formal dresses online for around $69.95 each, which only required hemming and some fussing over shoes. I owned a tuxedo, which after a bit of dieting and a replacement set of trousers from eBay still could fit. Embarcation in Barcelona was the worst we have ever seen. We were not told when to arrive and when we did we were assigned groups in a tired outer hall. After 45 minutes they seemed to stop calling groups and angry guests just stormed up and went into the departure hall where there was a long snaking line. We were commiserating with some fellow passengers when one disappeared. He came back shortly and said to follow him. He found the “group check in” was under-utilized and he made our own pretend group. We wonder if the others ever got on, despite the fact that we did not leave until the next day. A little supervision would have fixed this. Cunard cleverly checks passports for UK arrivals at sea, so getting off the ship and to the bus in Southhampton was on the other hand the fastest we have ever seen. We walked off the ship about 8:30 and were at our gate at Heathrow by 11:30. All modern ships are nice, but the Queen Victoria was a cut above. They got rid of the wasted space of a massive lobby. The “woodwork” was upgraded and just felt classy. There was a half bottle of Champagne waiting in our stateroom. The cabin was well appointed, quiet and had some nice touches. We were delighted to find a tea kettle, which allows the use of proper boiling water for making tea. Our cabin attendant acted more like a butler. Smaller cruise lines are better than large ones for one reason lately. There is not an aggressive “draft” of literally thousands of experienced crew to go to newer vessels. They get to learn their craft and perfect it. The main dining room team was amazing- down to deftly removing skin from fish and applying lemon. You never got a trainee waiter, even for breakfast, which is normally a pick-up team. Eagle eyed head waiters maintained service standards, energy which on other, lesser lines, goes to upselling you to alternative dining. The Britannia main dining room food was as reported- you get to eat what they are serving. It is well prepared, but is probably not what you want or were expecting. We would scan the menu and it was sometimes unrecognizable. The choices were explained to us as British food. There were 1000 Brits aboard out of around 2000 total. We had lovely Indian in the pub. The wine list was large and varied but not cheap. The beer list was extensive- they even had an IPA. One iron clad industry rule was gone- you could actually buy wine ashore and bring it aboard to drink in your cabin. And it was a great luxury to find self-service laundry on most decks. Sales pressure was limited – the photo staff was unobtrusive and there was no overt selling of unlimited diabetes (fountain beverage) packages. They had the old style per minute Internet service (who remembers logout.com) which was pokey slow. The dancing was lovingly cared for. The Queens Room was in the center of the ship and had a large dance floor. A social director called the dances and there was a seven-piece dedicated orchestra. There was a dance couple, who were internationally ranked and some dance hosts and a hostess. The dances were split between ballroom, Latin and some British Sequence Dances. A lesson or two were mixed in. This was the place you could use the dance lessons you took on other lines. The dance floor was often quite full. The Queens Room was the home of several balls, such as the Black and White. The Captain was charming. You got the sense he was very much in charge of our happy ship, and was not just a minor functionary assigned to read us policies from headquarters. One night he decided we would dock early in Gibraltar, and get a good night's sleep at the dock rather that "driving around in circles all night." The fellow passengers were normally retired, accomplished and well-travelled. There is great brand loyalty to Cunard (pronounced with a leading “Q”) and there seemed to be demand for shared tables at dinner as the conversation was quite interesting. All in all we were impressed. If you are tired of waiters in training and smoky casinos and don’t mind dressing up for dinner this is the place for you. Read Less
2 Helpful Votes
Sail Date: November 2017
We chose this tour because of the price and the ports. We got much more. This is an elegant ship with beautiful Art Deco design and serious, professional service. The theater is best best of any cruise ship that we have been on and ... Read More
We chose this tour because of the price and the ports. We got much more. This is an elegant ship with beautiful Art Deco design and serious, professional service. The theater is best best of any cruise ship that we have been on and we've cruised on seven different cruise lines. (Sadly,the entertainment in this theater wasn't quite as stellar). There were so many activities on sea days that it was hard to chose. Our balcony cabin was nothing special but it was comfortable. There was plenty of storage and room in the closets. It was very clean. The cabin stewards work very hard and do a great job. The same was true of all the restaurant and bar staff. Our server for dinner was efficient and caring. We took several shore excursions because they were reasonably priced and went interesting places. This department was run like clockwork but some local guides were better than others. A down side of the Cunard experience might be the degree of formality on board. The dress code is very strict, On a ten day cruise we had three formal nights and on "casual" nights, the rest of the dinners, a sport coat was required. Restaurant dinners are early or late fixed seating only. We have grown to like anytime dining because we get to know more people that way. We would definitely sail with Cunard, again, and would highly recommend it to others. Read Less
1 Helpful Vote
Sail Date: November 2017
3 couples chose this cruise as an Autumn getaway-3 nights in Barcelona booked separately and then 9 nights cruising back to Blighty. Initially the political situation worried us but our 4 days in the city were trouble free and most ... Read More
3 couples chose this cruise as an Autumn getaway-3 nights in Barcelona booked separately and then 9 nights cruising back to Blighty. Initially the political situation worried us but our 4 days in the city were trouble free and most enjoyable. 6 of us squeezed into a taxi for the journey to the port Saturday morning. Embarkation wasn't the quickest but we were on board for lunch and cabins were ready at 1pm. Nice bottle of fizz in the cabin. We were on second sitting (not our choice) but my wife charmed the most helpful maitre d and we got on first sitting-table for 6 by the window. Food and service excellent with our table staff willing to go the extra mile to get dishes for you that weren't on the menu. Thank you Alvis & Troy. First sitting too early and second too late. Freedom dining is our preferred choice. Perhaps one day Cunard??? As always Cunard wines are totally overpriced which seems to be reflected in the number of bottled on tables compared with other cruise lines. Our cabin was inside and was fine ( Deck 6) kept spotless by Jaypee and was excellent value for money. Entertainment excellent. Musicians, singers, dancers, comedians, and the lectures were good too. I think Cunard seem to offer high quality speakers compared with other lines. The boat was as beautiful as we remembered it ( on board pre refit Nov 2015) although the Winter Gardens seemed permanently cold. We prefer the buffet to that of Queen Mary-more open and the ballroom is more accessible compared with the Mary. We only used the ship's excursions once- Gbraltar as we left very early afternoon. It would have been nice to spend the whole day there as it seemed a very interesting place. The trip was excellent covering the top of the rock, caves, tunnels and military history of Gibraltar. Our guide Annie, was the best. On other ports the shuttles seemed over priced. Getting off in Southampton very efficient and on time. Overall very enjoyable cruise with excellent weather, great service, beautiful boat and great entertainment. It was a bargain price which made it all the better. We are booked on Victoria for 67 nights in 2019 ( Soton-Hong Kong) can't wait!!!! Read Less
5 Helpful Votes
Sail Date: August 2017
We, french guys, choosed a Cunard cruise because an english ship is something special: you have 2000 passengers with you and you don't notice them. No noise at all, no kids running, No shouts in corridors We choosed a mediterranean ... Read More
We, french guys, choosed a Cunard cruise because an english ship is something special: you have 2000 passengers with you and you don't notice them. No noise at all, no kids running, No shouts in corridors We choosed a mediterranean route crossing 5 countries: Spain, Corsica (insular France), Continental France, Italy, Montenegro and Croatia We had a Princess grill cabin (4093), large, with much storage for clothing, a bathroom with a tub and a little siiting room. a brand new espresso machine Little minus: the princess grill balconies on 4th deck are much deeper than other decks (the ship wider) and many times we got water coming down on our heads from balconies above ours Dinins was very very pleasant at Princess grill: you have dinner at the time you choose The staff is extremly helpful and kind . The Maître D deserves a Grand restaurant. BIG MINUS: the entertainment; if you are not british the shows are not for you. By the way the scottish accent is very interesting.During 12 days we had only 3 very pleasant evenings The service was OK everywhere on the ship All the ports were worth a Detour. We organised ourselves our excursions, , non wanting to be with a crowd Read Less
11 Helpful Votes
Sail Date: October 2016
We were delayed going out to Barcelona with Titan Airways. When we eventually went through the gate there were buses to get us out to the plane. It was awful for the elderly - we were like sardines and had to wait over an hour on the ... Read More
We were delayed going out to Barcelona with Titan Airways. When we eventually went through the gate there were buses to get us out to the plane. It was awful for the elderly - we were like sardines and had to wait over an hour on the plane due to a technical fault with the baggage hold. Then the same at Barcelona, more buses from the plane to the terminal as the plane was way away and there were also lots of steps. To top the lot, the transfer coach from the airport to the ship would not let us take our bag with all our valuables onto the coach as they said the bag was too big. Surely Cunard should advise what size the bag needed to be. Nobody took it off us on the way back!! We had all our money, jewellery, computers, iPad, kindles and didn't want to leave them in the hold so we had to get a taxi - 39 euros !!!! Nice start. Wouldn't book the flight ever again with Cunard or any of them for that matter. First time we did and it is the last. We usually arrive the day before and get a hotel with the saving on a cruise only basis. We took 3 cases going - paperwork said 23kg in weight and NOT how many pieces. On the way back at check in - Titan tried to charge us for a 3rd piece of luggage. Nobody said anything on the onward journey. We refused and they said they would make an exception!! Be careful. Apart from that we had a lovely cruise. Food in the Britannia was good, (beef wellington was lovely), Verandah - need to check the menu, we didn't and wish we had. The lamb made up for it and was really good. The Lido Alternative 'Coriander Night' was a bit disappointing and the 'Prime' night was just ok. Entertainment was good but nothing amazing. Staff were really nice. We used the Spa for one day which cost 35 dollars each. That was lovely. Don't bother with the hairdressers. Rip off. I booked for a blow dry and the price is 'from' $35 depending on the length of your hair. She said mine was medium. When I got to the till I was charged for long hair and it was $56. A big difference. It was as flat as a fluke and washed it the next day anyway. Never seen such a hash of bingo in all my life. Not the usual bingo tickets and everyone was making false calls. Pillows and bed were very very comfortable. We had a balcony mid aft 6127 nice room. Drinks are very expensive - $12.95 dollars plus 15% service plus 10% spanish tax for a glass of wine. $40-50 for a bottle of wine at the dinner table. I did manage to find a bottle of Picpoul de Pinet (french dry white) which was nice for $35. Again plus 15% plus 10% tax as we went from Barcelona. They have to add Spanish tax. Lovely ship and lovely cruise. Would go again but not using their transfers. Read Less
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