First of all I would like to say that we are both Diamond Cunard World Club members. We were passengers in Princess Grill on the short segment from Southampton to Hamburg October 20-22, 2023. This was the absolute worst experience I have ever had on a Cunard ship. This was our 12th sailing on QM2 and 34th cruise with Cunard. QM2 was scheduled to enter dry dock the morning we arrived in Hamburg. I ...
We have done more than 30 cruises with Cunard which has always been our first choice for cruising until now! We chose this cruise for the itinerary, including the scenic cruise through the Mull of Kintyre which was truly spectacular and a plus.
Overall the cruise was a big disappointment primarily because the standard of service was not ‘White Star’. In the Princess Grill restaurant, the ...
As regular cruise travellers with American cruise lines (20+) we were excited to try a short cruise on Cunard. We booked this four night cruise on Queen Elizabeth from Southampton to Amsterdam.
The first impression of this Ship was good but our experience soon went spiraling down. The Stateroom attendant was initally pleasant but ignored us after the first meeting. The bed sheets were not ...
To celebrate my mom's 80th birthday, we booked a cruise. We had booked earlier cruises, but moved to the date in March thinking that we would have a better chance of Covid not impacting our trip. The cruise - the Northern Lights - was marketed as 12 days with 6 days in ports.
Nothing was as expected. Before leaving, I received an email telling me an excursion was canceled. When I went to ...
The ship “Queen Elizabeth” is a wonderful vessel with good ambience and there was plenty of general seating. The food was good and the service was mostly very professional. I felt there could have been a little more feedback from the captain.
Our main complaint is with the cruise relates to the itinerary and our other feedback is to do with the ship’s choice of music and ...
Having been five cruise lines, I as a person of color have never been so insulted and felt so discriminated against than we did on board our recent trip to Norway on the Queen Elizabeth. From the public demeaning ways the staff of color were treated by the white management, to the impatience of the excursion desk rep with my wife's Japanese accent (who received a college education in the US), from ...
Unfortunately, summarizing our experience on board the Queen Mary 2 we are more than astonished about:
• the threatening level of hygiene in our Britannia club cabin, noise pollution as such as the public spaces of the ship (see picture report enclosed)
• the threatening health risks on board due to a lack of maintenance (see pictures enclosed)
• the missing management attention on board ...
We chose this cruise to celebrate my partner's birthday with a transatlantic crossing that included many destinations on our bucket list. We have been on other cruises in the Mediterranean and also South America - they were fabulous experiences that cemented our enjoyment of cruising. What we didn't know was that Cunard really only cater for people over 70. For people in this age category the ...
The marketing for the Queens Grill makes all sorts of promises of excellence. This includes exclusive butler service that’s helpful, anticipatory, and will elevate your trip. Promotional videos show smiling butlers saying that they love going above and beyond for guests, and even get a kick out of being challenged with special requests.
To borrow a very British expression: bullocks!
To stay ...
It was a Christmas present from my lovely husband. Both were very disappointed; this was not a luxury experience .
The cabin was over crowded with furniture and would be a health and safety issue in an emergency especial at night. Cabin carpet had old stains and the floor had not been properly vacuumed. The red coloured day bed cover was badly stained. Air in the cabin was stuffy which the ...