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4 Helpful Votes
Sail Date: December 2017
This was our 9th cruise, but the first with Cunard. We had high expectations, having cruised with Princess, P&O and RCI we expected Cunard to perhaps be a cut above. Unfortunately that was not the case, let down by poor customer ... Read More
This was our 9th cruise, but the first with Cunard. We had high expectations, having cruised with Princess, P&O and RCI we expected Cunard to perhaps be a cut above. Unfortunately that was not the case, let down by poor customer service. We drove ourselves to Southampton and handed over 2 perfectly good working order suitcases, by the time we got to our cabin after over an hour and a half wait, despite having turned up at the allotted time, one of our hard shell cases had been cracked and the handle rammed so far in it would not come out again. We took the case to reception and they said they would have the technicians look at it and if it couldn't be fixed we would be "compensated". To cut a long story short, the case came back after 2 days with the crack repaired but the handle still immovable - so back it went to the technicians. The last night we got it back again, still not fixed but with an insurance claim form!! By this time my husband not best pleased went marching back to reception to argue the point that we had been promised compensation at the outset and to claim on the insurance would be a major hassle, not to mention the fact by the time they would have taken the excess the money would effectively have been written off. Finally the girl on reception spoke to head customer services lady and they agreed they would pay the compensation as onboard credit. Why they could not have done this in the first place and saved us a whole of grief I do not know, but it seriously coloured our opinion of Cunard to the point where i would not be in a hurry to cruise with them again. The other thing we had an issue with was the cabin service. We were missing a bathrobe/slippers when we got to the cabin, not a major problem but they should have been there...... also when i broke the shower gel bottle, 2nd day, it was not replaced even though it was obvious there was an issue with it as the top had sheared off. Again nothing major but not picked up by the steward. On the plus side, the ship was beautifully decorated for Christmas, the food in the Dining Room was very good, and our waiter Romeo and his assistant were amazing, big shout out to them. We had a deluxe inside cabin and it was plenty big enough, we were on a low deck (for stability) and barely felt the ship move, even though it was rocky in places. We used the gym quite a lot and it was well equipped, plenty of towels, water etc. I bought a day pass for the spa to use the hydrotherapy pool, steam rooms etc, and whilst it was enjoyable, at least 1 of the steam rooms was broken, and not sure about a 2nd one that didn't seem to be working properly, however it is a nice space if you want somewhere quiet to chill out. If it hadn't been for the cabin/customer service issues I would have given a higher rating but i was disappointed that a company i was expecting to be top notch let themselves down on minor issues. Read Less
Sail Date: December 2017
Embarkation at the Ocean terminal was extremely quick and smooth, after arriving around 11:30am - we were on board and in the Lido for 12. We did a back-to-back with the next cruise, so didn't disembark this one. The other passengers ... Read More
Embarkation at the Ocean terminal was extremely quick and smooth, after arriving around 11:30am - we were on board and in the Lido for 12. We did a back-to-back with the next cruise, so didn't disembark this one. The other passengers were a lower average-age for a Cunard trip, and seemed to include a lot of groups of friends or families - not too many children though. Consequently, the evenings were good (despite DJ Michael) and the final party night was fantastic in the Queens room, with a 60's band The Overtures. Our one and only port stop in Bruges was unfortunately cancelled due to the weather making it impossible to dock, so we got an extra day at sea. The Captain did warn everybody the night before, so we weren't surprised. It would probably have been a bad day to wander around outside anyway, and good travel insurance will help with this. Food and service in the Britannia restaurant were very good. We asked to be moved from 6pm to 8.30 dining after the first night, and they accommodated us well. In June '16, on Victoria, we had some really good party nights in the Yacht Club bar on the top deck, so were looking forward to the same on Queen Elizabeth. Unfortunately, after the (very good) band Synergy finished, we were subjected to 'DJ' Michael, who had no concept of how to keep people on a dancefloor and mainly took random requests, leading to a only a handful of people dancing to each tune. Unfortunately this continued on the next cruise and ruined any chance of a party atmosphere ever developing in there. Read Less
3 Helpful Votes
Sail Date: August 2017
Been on Cunard before wonderful experience on Queen Mary and needed short cruise as unable to leave hubby for long due to ill health I picked this as it was a big band cruise . The entertainment in the theatre was excellent but the big ... Read More
Been on Cunard before wonderful experience on Queen Mary and needed short cruise as unable to leave hubby for long due to ill health I picked this as it was a big band cruise . The entertainment in the theatre was excellent but the big band experience was dissapointing difficult to get a seat and if you were on late sitting you missed a lot. The ship was beautiful however I am sorry to say the food in the main restaraunt was served warm when we mentioned this the response was it had to be carried a long way from the kitchen . Sadly we experienced rudeness from the pursers office and the photography staff when purchasing photos were unwilling to help although the photographers took extra time and the photos were excellent . Lovely meal in the speciality restaraunt. A presentation by Connie Fisher was very interesting . Overal this was dissapointing as I had persuaded my sister to move from P&O telling her about my previously wonderful experience I was embarrassed as the result was not what I expected from Cunard so back to Celebrity next year . Embarkation wand debarkation was slick and quick . Read Less
8 Helpful Votes
Sail Date: August 2017
i picked this cruise as it was sold as a big band cruise and it was going to Amsterdam a city i haven't visited before. Unfortunately I didn't read the itinerary carefully enough the ship actually went into Rotterdam for Amsterda which was ... Read More
i picked this cruise as it was sold as a big band cruise and it was going to Amsterdam a city i haven't visited before. Unfortunately I didn't read the itinerary carefully enough the ship actually went into Rotterdam for Amsterda which was an hour and half journey away. As it turned out Rotterdam is quite an interesting city so enjoyed the visit. Amsterdam will have to wait a bit longer for a visit. Embarkation in Southampton went very smoothly - we were on board within 30 minutes of arrival at the terminal and our cases were already outside the door by the time we reached the cabin. We were in the Britannia Club and service in the restaurant was as good as ever. I wasn't impressed with the choice of dishes on the menu and had great difficulty finding anything to my liking. I am a very fussy eater and ended up having either melon or smoked salmon as a starer and grilled salmon every day for the main course. Dessert choice again not to my liking - I like fruit crumbles or pies, trifles etc. These were not available but strawberry cheesecake and mousse style dishes were, but we did have flambes on three evenings. So I had cheese from the trolley or a flambe. Now we come to the drink prices which are horrendous. Two two oz gins and a bottle of Fevertree tonic with the 15% service charge $25.93! So if you enjoy a drink be prepared! Entertainment was good. We had two big band evenings which everyone enjoyed, a group called the Overtures who were excellent and a very good comedian. Entertainment overall very good. Other than my problem with the food (which is down to me) we had a great time and already booked for Christmas. Read Less
2 Helpful Votes
Sail Date: August 2017
We have been on 4 previous Transatlantic voyages and as we suddenly found we had a week available we made a late booking with Cunard. Cabin selection was limited and we ended up with a midships deck 8, obstructed balcony that was fine for ... Read More
We have been on 4 previous Transatlantic voyages and as we suddenly found we had a week available we made a late booking with Cunard. Cabin selection was limited and we ended up with a midships deck 8, obstructed balcony that was fine for a Transatlantic crossing. Cunard could only offer us BA London to New York (our least favourite airline) so we opted to do our own flights. Travelled with Norwegian on the day of the voyage. A bit worrying as if you are late they do not wait for you as you have arranged your own travel. However, left LGW 1/2hr late at 6am, arrived JFK on time at 0830am and through immigration by 9am (May 2017 3 hrs at Newark). 5 minute wait for our previously arranged Limo and at the cruise terminal by 1030am. Straight through security and a 45 minute wait for check in to open (3hr queue June 2015). At 12noon wheelchairs were called forward and we were on-board and having lunch by 1230. Best embarkation ever. Second sitting in the Britannia and found we were next to the waiters pantry, but were moved immediately we made a request. Tried a bottle of wine at dinner, $30 plus 15%, greatly overpriced, possibly £5 in Waitrose, and did not go there again. If they made it a more realistic price I'm sure they would sell more. Shows were generally good. I am not into magicians but on the last night the magician was exceptional, well worth going. I felt that the daytime lectures were very slanted and not to my taste but there is always something to do so no problem. One night I was not feeling up to the menu in Britannia and our waiter asked if I would like a steak and I agreed to this. He sent his number 2 off for this and when it was presented to me it had obviously been sitting around for some time. It was overcooked, dry and tough. I showed the waiter this and he immediately sent his number 2 off again, this time with a better result. I did not complain but obviously our waiter did as I was then visited by the head waiter for a personal apology. We did have a problem with our room early in the voyage and they were unable to rectify this and as the ship was full they could not move us. We had to remain out of our room all day whilst they carried out a temporary repair and they did compensate us. However, what has dragged down my rating is the clock changing sequence they now follow. When we first started travelling transatlantic clocks were moved forward 1 hr during the night. During the evening turn down service the steward would tune the TV to show a message advising you to put your watch forward by 1 hr. They now change the clocks a 12noon. My wife is an early bird and we go to lunch at 12 but suddenly find it is 1pm, this rapidly runs into the afternoon activities and you have diners on a late lunch clashing with afternoon tea. This is our second voyage where they have done this, I have written to Cunard to ask why but have not received a reply. Other Carnival lines such as Princess and P&O still change overnight so why do Cunard insist on Mid-Day. The recent refit has greatly improved the Kings Court, and they have changed the soft ice cream machine at long last. As we live in Southampton I offered to send them 50p so they could walk 70yds along the road to IKEA to buy an ice cream and see how it should be done. They now have 2 machines and the product is much better. Little bit of excitement on our final sea day. A passenger had unfortunately been taken ill and we had to turn about at noon for the Coast Guard helicopter. This caused a delay in our arrival in the Solent (10 cruise ships in that day) and so we missed our slot and were an hour late, but I don't think anyone begrudged this and we all wished our unfortunate fellow traveller a full recovery. As a late decision it did work out very well, but it is a bit worrying knowing that you are travelling on the day of departure and if it goes wrong it is down to you, but anything was better than travelling with BA. Read Less
9 Helpful Votes
Sail Date: August 2017
Over the years I have done many cruises on many cruise lines and have enjoyed visiting so many places.Now at this time of our life, my husband and I just want a cruise that does not stop anywhere and is totally relaxing.The Queen Mary2 is ... Read More
Over the years I have done many cruises on many cruise lines and have enjoyed visiting so many places.Now at this time of our life, my husband and I just want a cruise that does not stop anywhere and is totally relaxing.The Queen Mary2 is just that. A few years ago we did the Southampton to New York, and now we have just done the reverse in the refurbished Queen.Every minute we spent on board was wonderful and we could not fault it We had a restricted view Balcony cabin, but quite frankly an outside cabin would have been sufficient, as we never sat on the balcony. The fare for an outside cabin would of course be less There was something to do from early morning to late at night If you wanted to listen to music, from Jazz to Classic ,or the sound of the Big Band,there were many places to go to The lecturers we heard were extremely knowledgeable on their subjects and offered topics for everyone to enjoy No other ship has a Planeterian on board,they present 3 different shows all extremely interesting. Entertainment was spectacular varying from Las Vegas type shows to magicians,a wonderful pianist and a comedian.All were first class entertainers Of course one must mention the food.They cater for everyone and would do anything to please you The Kings Court for Breakfast and Lunch produced more than one could wish for,you certainly could not go hungry The evening meal in the Brittania Restuarant was varied and tasty.As well as the above,there was a speciality restaurant,and a pub where you could get a typical pub lunch The QM2 is a gracious ship and I would say that for us, it was the perfect unforgettable cruise holiday Well done Cunard811 Read Less
6 Helpful Votes
Sail Date: July 2017
We liked the ports of call. This ship was a bit to formal for us considering the weight limit on planes these days. It was pretty obvious that they did not want you on board unless you were going to accept the crazy dress code. We ... Read More
We liked the ports of call. This ship was a bit to formal for us considering the weight limit on planes these days. It was pretty obvious that they did not want you on board unless you were going to accept the crazy dress code. We found the ship a bit under staffed. The food was good, desserts wonderful however the service seemed a bit amiss. Room steward was wonderful We felt the communication was a bit lacking . It seemed we never stuck to when we were leavening ports or staying. Lack of communication with the ships crew was high. We felt the disembarking at ports was a fiasco. Go to one floor walk down other floors get tickets for tender was really crazy. It was so hot on the ship it was unbelievable considering at the restaurant everyone had on jackets. We realize this was an older crowd but the heat was a bit much. The Captains daily talks was usually mumbled, could not hear in room so we were unable to hear much of what he had to say. Saw some higher ups walking around the ship however they never talked nor did they smile, it was like they felt above everyone. It was strange to us as other cruise lines the staff talks to you even sits down and talks to you. The daily activities were minimal some of the entertainment was ok others not. Drinks were so ridiculously expensive it was insulting. The wine was very disappointing. The first glass of prosecco I ordered was flat! I would think they could see it by looking at the glass. Some of the ports were wonderful some were disappointing. The excursions left a lot to be desired for the price .Pursers office the most upsetting of all. They were not a happy crew at all and not very helpful they always looked mad at everyone. A smile would have helped. Overall not impressed with the ship, its crew, the liquor or the communication. Read Less
4 Helpful Votes
Sail Date: July 2017
Itinerary well-done, good order, didn't get anywhere on day when all museums were closed, so, that was great. In 14 nights, 7 ports, plus embarking/disembarking Southampton. Rotterdam, Copenhagen, Stockholm, Tallinn, two days St. ... Read More
Itinerary well-done, good order, didn't get anywhere on day when all museums were closed, so, that was great. In 14 nights, 7 ports, plus embarking/disembarking Southampton. Rotterdam, Copenhagen, Stockholm, Tallinn, two days St. Petersburg, Warnemunde (but not enough time to go to Berlin), Skagen, Denmark. L We got a very nice magazine type booklet, with our name, booking # etc. Shore excursion info. But no times in port!! We did our own excursions throughout which they didn't make easy at all. Absolutely no where in information or by even calling customer service in States, could we get times in port! That has never happened with other cruise lines. We know they want to sell shore excursions and that times can vary because of weather or port traffic, but not even approximate times???? Weird. So, getting Vasa Museum or Abbas Museum tickets in advance wasn't possible, so we were met by long, long lines. Got in to Abbas Museum which was fun but weren't able to get in Vasa Museum. Used TJ Tours in St. Petersburg and they were great to work with and had an incredible guide, in van with only 8 people. We didn't have to gather other people into a group, they did. We had 2 amazingly sunny days in St. Petersburg with only a short downpour. So grateful we got 2 of their 60 sunny days a year. Such an interesting port, loved Tallinn. Shipboard port talks were pathetic!! Totally read, no personal insights from person, nothing to excite you about the places at all! They repeat on tv which would be so helpful, but not to hear a boring rendition of what we had all googled ourselves. As mentioned earlier, it's an incredible itinerary with wonderful assortment of kinds of ports- historical, scenic, large cities, small cities etc. But you didn't get that from port lecturer. Lots of mention of what people with limitations couldn't do. Not a fun, positive slant at all!!:( Queen Elizabeth has strict formal policy, so just be aware and ready. Men have to wear jackets for dinner and in most of the ship in the evening. We had 4 formal nights during 14 night cruise. A Roaring Twenties night, Masquerade Ball etc. We decided to make it fun and got masks etc. In advance & it was fun. Different just meant carrying a little extra. It was like sailings of yesterday year, class & all....... QE the perfect ship for that. She is beautiful and well done. So.... my husband cooperated and we've done that now and will probably never do it again! :) Collared shirts is enough dress up for him with a couple of formal nights thrown in when he'll dress up. Now for the food..... :( We have sailed on 8 cruise lines and this food was the worst and most boring of them all, I'm sorry to say. The fish was usually good... but that's all the positive I can say. Lido Buffet was the basic same choice from lunch to through dinner everyday. We've never seen that before. Fresh salad was always pre-made bowls of some lettuce, shredded carrots, cucumbers, tomato and purple onion OR you could make your own, but the ingredients were exactly the same!! There was usually a stir-fry choice of the day, but all tasted the same, no matter what they were supposed to be. Had an Italian bar, where they would make you pizza but the limited topping choice never changed either throughout cruise. Dining room was no better. We were in the Britania Restaurant- in our "class", no anytime dining offered. 6pm or 8:30pm, so the good news!?!? We certainly didn't gain any weight which is usually impossible on a 14 night cruise!! Our cabin steward was cute, friendly and great.... but lots of crew need an attitude adjustment and maybe some more training. Service in the Lido was especially bad. Had to ask for coffee/tea refills at breakfast, they would slowly get around to clean tables, had to ask for silverware. Sullen would probably the best description of the attitude of many. Dining room wait staff were "OK" but not exceptional at all. Ship staff friendly in corridors and if you needed the Pursor desk, they were helpful All I needed was my key card reprogrammed a couple of times. In all ports we were docked and didn't need to tender, but port far from town centers in some cases. In Stockholm & Tallinn, the ship ran shuttles. When we read our daily schedule better that night in Stockholm and heard people on bus complain, we realized charge info was in program and were aware for Tallinn. Said they were charging $8 per person in Stockholm and $6 each in Tallinn. Have never been on a cruise line that charged for ship shuttles. We heard lots of complaints from people at meals, bars and on bus. When our bill arrived, we weren't charged, so gathered complaints prevailed!! Our balcony was deep and large, but my husband wished they had used some of that room to make the shower larger & sink wider... more bathroom in general. Read Less
13 Helpful Votes
Sail Date: July 2017
Life aboard the Queen Elizabeth was a bit like living at Cliveden/the Ritz or in endless episodes of Downton Abbey, or in a novel by P.G Wodehouse or Agatha Christie. We were constantly surrounded by live music of all types, and with one ... Read More
Life aboard the Queen Elizabeth was a bit like living at Cliveden/the Ritz or in endless episodes of Downton Abbey, or in a novel by P.G Wodehouse or Agatha Christie. We were constantly surrounded by live music of all types, and with one crew member for each couple, we were literally waited on hand and foot. The ship is Art Deco style, spotlessly clean and ultra luxurious. The staff were excellent; extremely polite, attentive and friendly without exception on every occasion that we encountered them. The food was abundant and top quality and we had the option of silver service breakfast, lunch and dinner, plus complimentary room service 24 hours a day and a running buffet. That's not to mention the afternoon tea. Every day at 3.30pm, the doors to the ballroom open and 20 waiters emerge wearing white gloves and brass buttons bearing the teapots aloft. After they have taken their bow to light applause, a harpist strikes up, or a pianist or a string trio and they would serve cucumber sandwiches with no crusts, cakes and scones with jam and cream. We also had lectures to attend; the history of navigation, the story of Pinewood studios, an interview with the highly entertaining Captain Aseem Hashmi. And in the evening, there was live music and dancing every night (jazz and swing), plus live acts in the theatre including soloists and groups. The best of these were a male vocal group performing songs from the shows called The Barricade Boys and topping the bill, Will Martin, a Kiwi soloist who performed pop and classical numbers and was an excellent singer and entertainer. He was so good on his evening show, he was brought back by popular demand for a matinee. And that was just at sea; never mind all the exciting ports of call and adventures we had ashore. Stockholm was beautiful and we didn't see half enough of it but had fun in the Abba Museum. And Russia was so romantic and full of history. We had an excellent two-day tour there in a small group delivered by a local guide from Alla Tours that we had booked privately and we saw a great deal of St Petersburg thanks to their efficiency and know-how. We visited the Peter & Paul fortress where the Tsars are buried (including Nicholas II and his family since 1998), the Catherine Palace, the Hermitage, the Peterhof Palace gardens with their fountains overlooking the Gulf of Finland, the Yusupov Palace and the basement where Rasputin was murdered. And there were other highlights; seeing Girl with a Pearl Earring at The Hague, walking the cobbled streets of Tallinn, buying a Skagen watch in Skagen, multiple sailaway parties on Deck 9 accompanied by live bands and much exuberant waving. Loved it and would not hesitate to travel with Cunard again. Read Less
4 Helpful Votes
Sail Date: July 2017
Booked it 3 weeks prior to departure,knew had a cabin with a metal frame balcony but when being checked in in Southampton was told my cabin had been changed to 5131.I did not remember agreeing to be "upgraded",after complaining ... Read More
Booked it 3 weeks prior to departure,knew had a cabin with a metal frame balcony but when being checked in in Southampton was told my cabin had been changed to 5131.I did not remember agreeing to be "upgraded",after complaining to Cunard was told I did agree to it at the time of booking.At the time of booking I was also given a credit of $195 but on board was told as I did not register a card to settle the final bill and was going to pay with cash,my account was not credited with the $195. As a platinum Cunarder I had some wonderful times on the Queen Mary and the Queen Victoria,but this timethe unpleasant feeling remained throughout the cruise and nothing I did had made the slightest difference to make it better..The cruise was absolutely the worst cruise I have ever been on. As a matter of principal had decided to spend on board the absolute minimum . Read Less
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