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236 Cunard Baltic Sea Cruise Reviews

A mini cruise to celebrate my wifes 65th Birthday on her favourite ship. CPS were as usual first class,luggage and car whisked away in an instant. Booking in and embarkation was faultless,10 minutes from entering booking hall to ... Read More
A mini cruise to celebrate my wifes 65th Birthday on her favourite ship. CPS were as usual first class,luggage and car whisked away in an instant. Booking in and embarkation was faultless,10 minutes from entering booking hall to being on the ship. Suite 7030 was really nice,the only disappointment was that due to our late booking Guarantee Suites only were available and we were allocated a disabled suite,now, had we been disabled I would have been more than happy but being able bodied the lack of a Jacuzzi bath,my wife particularly loves that perk and a separate changing area was disappointing and on a long cruise there could be an issue with a lack of storage space, a ramp was fitted to the balcony but if you didn't open the door fully then a part of the ramp does not drop flush,it stands up and is a really dangerous trip hazard,as we both found out! I do admit to feeling that having booked a QG suite we were not getting 100% of the luxury we have enjoyed in the past. Our Butler,Alex recognised us straight away as we have met him on previous cruises and his memory of our likes was amazing,nothing is too much trouble for him or Richie the Under Butler. Quality of the afternoon Canapes has improved vastly since our last QG experience. We were very happy with our table in the QG restaurant,a nice table for two by the window,the service was as usual impeccable though there has been a noticeable lowering of standards,the Caviar starter is now a joke compared to a few years ago, and having to order certain items at lunch time for dinner and those items mostly being for two,which means if your partner does not like Chateaubriand,Lobster etc,then you have to hope it pops up on the menu as ordering off menu now seems to be frowned upon,QG is still very good,but not what it was!! Entertainment was great,the main productions were excellent,the Jazz Band in the Golden Lion amazing,the Harpist a joy and the Queens Room Dance Band truly first class. We attended the lecture by Mary the Cunard Hostess on the old Queens which was very good and being an aviation enthusiast the talk by David the Lightning pilot was very interesting. Noticeable was the number of people ignoring dress codes but the vast majority dressed up and the two formal nights felt like the old Cunard. Hamburg was very nice to stroll around,not too cold and good to stretch our legs. Disembarkation was fast,smooth and painless. All in all a very nice mini cruise which we really enjoyed, penny pinching is now noticeable across most cruise lines unfortunately now affecting Cunard and before I forget the age old lament on Cunard,extortionate drinks prices, but Cunard still remains our favourite as long as the penny pinching does not go too far!! Read Less
Sail Date January 2020
Bucket list cruise to see Northern Lights. We were very fortunate that we did indeed see this spectacle as it is by no means a certainty. The days we were there the probablity was good at 30% ! We saw them on one of our trips out (ships ... Read More
Bucket list cruise to see Northern Lights. We were very fortunate that we did indeed see this spectacle as it is by no means a certainty. The days we were there the probablity was good at 30% ! We saw them on one of our trips out (ships topur from Tromso) , saw them from the deck in Tromso but no one saw them in Narvik (we went on pre-booked independent trip booked online in the uk before we travelled) to compare the (expensive ) ships tour in Tromso with a less expernsive trip in Narvik. The independent trip was not great. We can absolutely understand not seeing the lights but this tour was poorly organised, very uncomfortable (school type minibus very cramped, hard suspension and blue interior lighting that disturbed our eyes.) The driver got lost and nearly ditched us doing a 3 point turn on a snowy road. When we arrived at the predetermined destination -about 2 hours drive and into Sweden there was a lot of light pollution even though the journey there was pitch dark. Not sure why we went this far. They did provide hot drink (Hot Ribena) and a pancacky thing. The ships tour in Tromso was much better overall. Tip: Book v early as a lot of the tours were sold out well in advance and Cunard were unable to access more spaces. Dining was in Britannioa reastauarant 2nd sitting on a shared table of 6 including the three of us. We purchased the commodore selection wine package v expensive at $715 but as we are not normally big drinkers we tend to splash out on holiday .. 12 bottles for 12 nights for 3 people was fine but at 715 $ a bit over priced. Good , decent wines though so no real complaint. My wife and son have special diets- gluten AND lactose free (a bit of a challenge.) However this was handled fantastically , with no "mistakes" at all. The head waiter was exeptional. They would pre order next days dinner the night before and it was done with so litle fuss that you would be hard pushed to even realise. The kitchens then prepared the exact same meals as everone else minus gluten and dairy.- even making notoriously difficult things like yorkshire puddings or souffle. On the nights when we were not dining on board they sent menus to our cabin to( select next nights choices) and had them collected by room service on our return to ship at 2am The standard of entertainmnent on board was fantastic Something for everyone. Music all over the ship including, jazz, string quartet, cocktail pianist, piano recitals, harp and ships own band / orchestra. The theatre shows were equally v high standard including west end style musicals, comedians, violinist and a "cirque de Soleil type show. I also joined the ships guest choir which was great fun. Ther was so much going on in the way of lectures and demonstratiopns that we split up to do different things andf compare notes later,. That way we didnt feel as if we had missed any. Even then we ended up sometimes having to choose betwen diffeent happenings, The ships tours off ship were all excellent- though some had been cancelled due to road closures and there was limited capacity on ohers so book early. We went on the Fiord trip from Alesund which was excellent, the ships northern lights tour from Tromso, the tromso highlights tour which again was ecellent and well paced. My son went on the High speed RIB trip in Tromso which he rated ecellent. The cable car trip in Narvik was good but the stuff we saw on the trip before reaching the cable car was less interesting. The ships photographers were better than we have had befopre but as expected on the pricey side. They also ran out of the photo albums as this particular company has now lost the contract for future cunard cruises so were "destocking" cunard branded products. Overall then a fantastic experience and a real bonus seeing the spectacle . We are not huge drinkers but even so felt that they are too expensive $12 + 15% for a cocktail just a tad overpriced. We would highly recommend booking with Cunard (we have!) Japan in May and Iceland in June. (more bucket list stuff. Read Less
Sail Date November 2019
I wish we had been told this was a "Stars at Sea, David Garrett" cruise when we booked it. David Garrett is a German violinist who plays Metallica and ACDC to the violin (plus some other stuff). He has a small bunch of German ... Read More
I wish we had been told this was a "Stars at Sea, David Garrett" cruise when we booked it. David Garrett is a German violinist who plays Metallica and ACDC to the violin (plus some other stuff). He has a small bunch of German fans who are crazy about him. The problem was I was expecting the usual Queen Mary 2 shows to be performed and had no idea that that wouldn't be happening. Instead, David Garrett performs 3 concerts and you get tickets to just one of those concerts, so basically on the 5 night cruise there's only one evening of entertainment. The David Garrett concert begins at 10pm and has a 30 minute interval. The concert finishes at 00:30am. There are four entrances to the theatre and no organisation. So when one section is full they don't tell people which section still has seats (remember this is a ticketed event). The German people will happily take 3 seats for 2 people because that's how they are and there's no one overseeing this. The food was also adjusted for the Germans on-board. It was ok, but not as good as other cruises I've been on. On the first night I ordered sirloin steak because I didn't like any of the choices and it was just ok. Comparing the steak between my last Celebrity cruise with the Queen Mary and it's disappointing that Cunard doesn't match up. Having said all that, it was my first time on the Queen Mary 2. I loved that the ship didn't feel crowded. I loved deck 7 for walking around the ship. I enjoyed the company we had in the restaurant in the evening. If I was travelling to New York and there was a good deal going, I would happily book to go on the Queen Mary again. Read Less
Sail Date October 2019
An enjoyable cruise in Princess Grill for the following reasons; Lovely Princess Grill cabin mid ship with fantastic views, spaciousness and extras such as tea, coffee maker, good sized bathrooms with amenities and handy to all areas. ... Read More
An enjoyable cruise in Princess Grill for the following reasons; Lovely Princess Grill cabin mid ship with fantastic views, spaciousness and extras such as tea, coffee maker, good sized bathrooms with amenities and handy to all areas. The restaurant was amazing with an excellent table, service and food to die for. The only downside was both my husband eat Kosher food, two meals came with pork in them! The waiter who knew our request, quickly took them away and apologises offered. The lounge area on deck 12 is comfortable but a little small, particularly on sea days when the weather was bad and 100 passengers were trying to get seats for approximately 50. Still, you don't seem to spend too much time there and a couple of hours was more than enough. A good tip is to go after dinner when most people head off to the show and the area is pretty much empty. Highs were drinks with the captain, the formal nights were a joy (lobster thermidor was heavenly), the shows were superb and the atmosphere onboard was spot on. A couple of niggles. The check in staff at Southampton could have been more welcoming with a smile and wishing us an enjoyable cruise, the cabin attendants would leave their trolleys stacked outside the cabins most hours and enjoyed waking guests at odd hours with their constant noise outside and for some reason we had plenty of maintenance issues - lights, balcony, carpet, air con which was a bit odd (5 visits in a 14 night cruise was a bit excessive). All in all a great relaxing cruise and have now booked another! Read Less
Sail Date September 2019
We chose Cunard because we wanted a classic cruise experience, a formal atmosphere, and an excellent itinerary. Cunard’s Queen Elizabeth took us above the Arctic Circle in absolute style. Embarkation was easy and we were on the ship ... Read More
We chose Cunard because we wanted a classic cruise experience, a formal atmosphere, and an excellent itinerary. Cunard’s Queen Elizabeth took us above the Arctic Circle in absolute style. Embarkation was easy and we were on the ship in a timely manner. We loved our forward balcony cabin (but we choose forward because we love ship movement when we sleep). The stateroom was beautiful and our steward was excellent. I cannot say enough about how much we liked our forward balcony. We participated in fencing classes, which we loved. We also thought the history lectures were outstanding. They enhanced our experience so much. The ship is gorgeous and serene, just what we wanted. It was peaceful and lovely. The Britannia main dining room was very delicious at dinner. We had a wonderful sommelier and good wait staff. Only one time did we receive an item of food that was not to our taste, but it was quickly replaced with a delicious option. Most of the drinks options were outstanding, in our opinion. Some people complain about the cost of drinks on here... but we found them well crafted and interesting. The MARY ROSE in the Midships Lounge is a truly lovely drink. We also loved the atmosphere and view in the Commodore Club. The aft deck drinks menu is fun for sailaways. The only drinks we were disappointed in was the regular complimentary coffee. For such a beautiful cruise, the complimentary coffee is not great. (It should be better, honestly) We ended up buying some specialty coffees at Cafe Carinthia, which were lovely- but for those is us who like coffee (coffee snobs) the regular coffee should be improved. We were also not overly impressed with the Lido buffet. The food was fast and convenient, especially for breakfast... but we have experienced better buffets on other lines in design and in taste. It is another area that could be improved in our opinion. The only other gripe we had with Cunard is internet. The internet needs to be brought to modern cruise standards. If the other lines can do so well with unlimited plans, so can Cunard. Many cruise passengers must use internet to keep in touch with family and with their business dealings. Back to wonderful comments... Our itinerary with Cunard to Norway was amazing, the nature was breathtaking, and our experience above the Arctic Circle was magical. Most of the ports we chose to independently rent cars, use public transportation, or hike. We did take two Cunard sponsored excursions, though... and both tours were well worth it. (It must be noted that this is our second trip to Norway- with the first being a land trip... we were prepared to drive in Norway since we did it before- which can be challenging.) We enjoyed the special guest entertainment brought into the theatre and the live musicians around the ship very much. Overall, Cunard was fantastic. I would absolutely take another cruise with them. Read Less
Sail Date August 2019
This was our first Cunard cruise, having been on more than 10 cruises with Celebrity and Princess. The Cunard cache lured us into trying them. We were impressed by the Princes grill, we liked the restaurant and private decks available to ... Read More
This was our first Cunard cruise, having been on more than 10 cruises with Celebrity and Princess. The Cunard cache lured us into trying them. We were impressed by the Princes grill, we liked the restaurant and private decks available to us.Service in these areas was very good. There was no need to reserve sunbeds which was great. We noticed that the overall condition of the Queen Elizabeth was a little worn, common areas were showing their age. Entertainment was way below our expectations and didn't really compare with the 'Cirque du Soleil" style offerings put on by Celebrity. In fact, this was the first cruise we have been on that actually repeated shows throughout the week. The stops on the cruise were generally good, especially St Petersburgh. There seemed little point in visiting Skagen, (Denmark) yet NOT visiting either Tallinn or Riga. I would suggest a substitution here. We booked private tours of St Petersburg in advance which worked really well ( recommended!) All this said, we were very disappointed by the cleanliness in our stateroom. A more detailed review is under the Cabin section below. It seemed that the workload was just too much for the cabin staff to manage when compared with other cruise lines we've been on. No excuse for Moldy tiles and blood stained towels Read Less
Sail Date August 2019
Having cruised with Princess previously due to work commitments and a desire to cruise the Baltic we chose Cunard. Booked through Igloo cruises and will do so again, very helpful and good deal. Paid over 6 months with all trips included. ... Read More
Having cruised with Princess previously due to work commitments and a desire to cruise the Baltic we chose Cunard. Booked through Igloo cruises and will do so again, very helpful and good deal. Paid over 6 months with all trips included. Booked a balcony room and table for two in the main restaurant. So far so good. Embarkation was smooth and swift, staff helpful and friendly - We scored big time with the cabin. Due to the lines of the ship we had a balcony on the curve of the ships side giving us an extra third floor space of both the room and the balcony !! result. We didn't get our choice of dining table, but were aware that it was subject to availability so no big deal. We ate in the buffet at sea, and the dining room alongside. Best of both worlds.. Grub was of the standard expected. As i'm sure most passengers do, we smuggled a tot or 7 on board ! Just as well the bar prices were eye watering !! I'm used to cruise ship prices and the 15% but Cunard you are taking the micky................... Entertainment was brilliant, sorry cant remember their names but both piano playing comedians................Brilliantly funny. Also speakers on military music and astronomy equally as enthralling. The critic who mentioned the zimmer frame is an idiot. Haven't mentioned the ship itself - Dated, Rusty and in places dirty. Bit like the passengers. Would I sail again with Cunard ? Only if Princess weren't going were I wanted to go. Both my wife and I agreed the staff were a bit aloof - Just Saying !! Read Less
Sail Date August 2019
We are regular Cunard cruisers and found our Baltic cruise over the last couple of weeks disappointing. Cabin standards and food up to scratch but the entertainment programme left something to be desired. No sign of a Cunard singers ... Read More
We are regular Cunard cruisers and found our Baltic cruise over the last couple of weeks disappointing. Cabin standards and food up to scratch but the entertainment programme left something to be desired. No sign of a Cunard singers & dancers show in the first week and only two shows in the second. We were told the company only boarded with us at Southampton and had to rehearse in the theatre. Sadly their first show looked like they were still rehearsing and some of they costumes looked cheap. Second show was much improved. We didn't appreciate the use of individual artists twice. If you didn't like them the first time you missed another night when they were put on a second time! The speakers programme was also thin, we'd seen a couple of them last year on previous cruises, one speaker had 5 slots in two weeks and on a couple of sea day there wasn't much to choose from. We found ourselves wandering around looking for things to do, which we've never had before. We were also disappointed in the change of the Verandah restaurant to a steakhouse. Although the steaks were fabulous, the sense of a special occasion was lacking without all the additional touches such as 'amuse bouche' between courses and dramatic serving glasses. It also felt that several of the waiting staff were also finding their feet. Hopefully just a blip but can't help feeling costs and corners are being cut. Read Less
Sail Date August 2019
Into each life some rain must fall and in my case it came in the form of a bucketful delivered on Day 12 of the cruise. But before sharing the details, let me say that cruises don’t get much better than this: the best European itinerary ... Read More
Into each life some rain must fall and in my case it came in the form of a bucketful delivered on Day 12 of the cruise. But before sharing the details, let me say that cruises don’t get much better than this: the best European itinerary enjoyed from the luxury and comfort of Cunard Queen Elizabeth. My first sea cruise was to the Baltic and it remains a favourite. Every port offers such tantalising glimpses into the history of northern Europe and however many times you return, there is always something new to discover. If you’ve yet to do a Baltic cruise, I urge you to book one. In Stockholm the beauty of Gamla Stan (the old town) contrasts with the grandness of Royal palaces, in Copenhagen Christiansborg Palace offers rich history whilst the Abba museum offers history of a different sort – not just the chance to thank Abba for the music but also to join in with their songs. St Petersburg, rightly known as the Venice of the North with its network of canals and bridges, provides access to the largest art collections in the world – it would take a lifetime to view every exhibit in the Hermitage – whilst the views from a river cruise bring to life the chronology of the 1917 Russian revolution and the fall of the Tsarist monarchy. Then there is Helsinki, its stern beauty underlining for me by grey skies and early morning rain. Very different is sunny Warnemünde, a pretty seaside town of tree-lined streets and colourful window boxes. Expressionist painter Edvard Munch lived here but for most visitors the main attraction is the friendly cafés and bars along the Alter Strom canal, a five-minute walk from the berth. After days ashore there is much to do on board Queen Elizabeth. On sea days guest speakers cover a range of topics. Lt Colonel Graham Jones, music director for different regimental bands including the Coldstream Guards, attracted good audiences. He was a natural speaker and his stories about rehearsing for great state occasions such as the Trooping of the Colour were witty and laced with stirring musical pieces. The Clarendon Fine Art gallery on Deck 3 was a popular destination, with a varied range of original art work exhibited. Consultants David and Rachel shared their enthusiasm and made sure there was always something new to see. Towards the end of the cruise contemporary wildlife artist Colin Banks came on board to give a painting demonstration; his creation of a lion’s face was awesome and we peppered him with questions as he worked. Elsewhere on other decks there were ice carving displays, wine tastings, quizzes, bridge classes, croquet, the lot – and because the weather was so warm and sunny, plenty of time to relax on the sun decks as well. With my interest in painting I found the art classes led by Penny Wilton good fun. During the cruise she taught us different techniques and we completed pictures inspired by the ports we visited, like the Little Mermaid of Copenhagen and the lighthouse at Warnemünde. Each evening the Royal Court theatre was packed. John Martin, a Liverpudlian comic delivered two shows of non-stop jokes and anecdotes. His style reminded me of Ken Dodd in his heyday and so it came as no surprise to learn that John not only sold jokes to the King of Knotty Ash but was also a pallbearer at his funeral. On three evenings the Royal Court Theatre Company presented shows of music and dance with great energy. This was their first contract and they performed brilliantly together, ably supported by the ship’s orchestra. Less impressive for me was the Royal Arcade of shops. Yes, the range of goods is now more extensive and includes top-end brands such as Dunhill, Rolex and Montblanc, but I expect a sales team to have some knowledge about their products. With a generous amount of onboard credit to spend I found myself looking at a Montblanc pencil with a price tag high enough to make my eyes water. How disappointing to find that the sales assistant was unable to explain its features! Better by far was the team who came on board to share their knowledge and enthusiasm for Russian lacquered boxes. Service across the ship was memorable for all the right reasons . . . Ranji in Security for his cheerful welcome whenever returning after a day ashore, Ash in Mareel Spa for a great haircut mixed with good conversation (prices can sometimes be discounted on port days) and Gilda, my cabin steward, for ensuring my home on Deck 2 was maintained perfectly. In the Britannia restaurant, waiters Cleford and Angelo made every dinner special with their friendly manner and insights into the different menu choices. The quality of the food was first class and hot courses arrived at the table piping hot. The beef Wellington was moist and tender and a grilled turbot fillet I had on another evening was packed with flavour. A highlight every day was afternoon tea at 3.30. In the elegant Queens Room, white-gloved waiters serve finger sandwiches, cakes and scones and it is best to arrive early to avoid queuing. I loved the atmosphere but just as good, if not better, was the self-service tea in the Lido on Deck 9. Trays of warm scones are temptation enough but piled high next to them are tubs of clotted cream. Yes, an entire tub to yourself! What a good job I managed to visit the gym most days! But what happened on Day 12? Well, those gorgeous teatime tubs vanished to be replaced with whipped cream! Cunard’s commitment to reducing the use of plastics means that tubs are no longer acceptable. However, all is not lost. I was assured that clotted cream will continue to be served – not in tubs but as individual servings. What a relief - the world is saved, and so is my favourite Cornish cream. 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Sail Date August 2019
My husband and I have completed several cruises over the past ten years. To celebrate our 10th wedding anniversary we decided to visit the Baltics. This was actually a 14 night cruise and we enjoyed every minute. The cruise ship is ... Read More
My husband and I have completed several cruises over the past ten years. To celebrate our 10th wedding anniversary we decided to visit the Baltics. This was actually a 14 night cruise and we enjoyed every minute. The cruise ship is spotlessly clean and very comfortable. The service is exceptional. The very vast majority of staff go out of their way to make you feel welcome. Food in the Brittania restaurant was delicious. We did eat in the Lido some evenings and that was good, although not quite as good! We were incredibly lucky with the weather on this voyage which certainly helps. That said, the ports of call in Denmark, Russia, Finland, Sweden and Germany were all wonderful. Our cabin was on Deck 8 Aft. We like the location near to the Aft stairwell and we would choose this location and deck again. Our cabin was comfortable and our steward was always happy to help us. Entertainment on this cruise wasn't quite as good as we have known it to be before but that might be down to personal taste. We enjoyed the shows and musicians.Guest speakers were interesting and the Celebrity Speaker, John Peters, was completely inspiring. There is so much to love about cruising with Cunard. We'll be back! Read Less
Sail Date August 2019
Embarkation - went quickly and smoothly, we had no problem with the alcohol we were brining on board at all - a box of wine, several bottles of wine and many mall bottles of gin, rum and port. At ports we had no problem bringing tonics ... Read More
Embarkation - went quickly and smoothly, we had no problem with the alcohol we were brining on board at all - a box of wine, several bottles of wine and many mall bottles of gin, rum and port. At ports we had no problem bringing tonics and coke on board as our mixers. We have never sailed Cunard before, previously only sailing on more casual cruise ships, so were somewhat apprehensive about the dress code. Dress Code - The apprehension was missplaced completely. In the two week cruise there were 3 ball nights, and we knew the ladies and gents dress codes for them. Apart from that, if you were going to eat in the main Brittania restaurant men had to wear trousers, jacket and shirt (no tie necessary) and ladies normal smart going out clothes. If you wanted to wear jeans and t-shirt and stay completely casual, you could eat in the Lido buffet and drink in the Golden Lion pub, but could not go to the ball room, other bars, the main Brittania restaurant or the theatre. Some nights we stayed completely casual. Staff customer service - staff always had a smile and a 'good morning/afternoon/evening' whenever they walked past you or dealt with you. We had an enquiry at embarkation when a case was missing. The customer service team where friendly and helpful, finding the case within 10 minutes. Our cabin steward was friendly and welcoming, keeping our cabin immaculate and was always able to bring additional towels or other items we wanted without delay. Other facilities - there was access to several lauderies on the ship, and these were free!! This included the washing powder as well. The laundry included washers, dryers, washing sink, iron and ironing board. An invaluable resource on a cruise of 14 nights. State of the ship - the ship was kept spotless and any faults seemed to be sorted quickly - there was some water ingress in the ceiling of the central buffet area in the Lido. When in port the ship looked stunning and traditional in comparison to other cruise ships. The decor of the ship is art deco, with lovely wood panelled interiors and themed art work for each stair well. Food - there was excellent choice in the Lido buffet most of the time, ranging from early breakfast, main breakfast, snacks, lunch, afternoon tea, early main tea, later main tea, to later evening snacks (till 1.30am). There was shortages of some items, such as the clotted cream for the afternoon tea, hot chocolate drinks, earl grey teabags etc during the last few days - The main Brittania restaurant, we were on early sitting at 6.00pm, also had at least 4 - 6 choices for starter, main and dessert. On one occasion my daughter and I could not decide which dessert we wanted, and then asked if we could order two each - no problem at all. You left the restaurant feeling pleasently full but not stuffed. - There were snack options during the day available in the Cafe Carinthia. Lunch and dinner were also available in the Golden Lion Pub, we enjoyed Friday fish and chips at lunch time here. Waiter served afternoon tea was available on sea days in the Queends Room, this is not to be missed as the sandwich and cake selection is extremely appetising. We also use the Lido grill, deck 9 stern, at lunch time for fish, burgers and chips etc. - We did not try any of the paid restaurants and were not grills passengers. Room Service - On some mornings, and one evening, we chose to have breakfast and dinner in our cabin. It was such a treat being able to be served just what you wanted for breakfast rather than get up and queue up. The evening menu was not as varied, burgers and pizzas mainly. The room service menu was included in the cruise and not an additional extra, which was very good. Drinks - the bars and deck bars were all welcoming and very good, and we did treat ourselves to an occasional glass of wine with dinner, cocktail at sail away, or cider/beer in the evening or day time. The only issue, is that with the value of the pound to the dollar the cost of drinks is very expensive, especially if you are from the north east of England! If we had not brought our own wine, gins, rums and ports on board, plus mixers, it would have been a somewhat dry cruise! Entertainment - the theatre was exceptional, with proper theatre tiered seating, boxes and an exceptional theatre orchestra!! The ships crew were good (but not exceptional) in the two shows we saw them do. We also saw The Opera Boys both times they performed, they were brilliant. We say a violinist once, she was excellent. There was also a pianist/commedian, Jon Courtenay for the last nights of the cruise who was extremely good. The ball room/Queens Room was a bit of a let down as it was almost like a corridor between the front and back of the ship to one side separating the seating, and there was not enough seating for the passengers who wanted to enjoy the dancing most evenings. There was a ball room orchestra as well, who were also excellent. We did attend some dancing classes during the day and put our steps into practice in the evening when we could. There are some very serious dancers on board, so it did make it a bit awkward for novice dancers if they felt they were getting in the way. Other entertainment we enjoyed was the band Next Steps, both on sailaway celebrations and at the Yacht Club. Also, most evenings, we attended, and enjoyed, quizes in the Garden Lounge and later in the Golden Lion pub - we even won the Husband and Wife quiz in the Golden Lion. As you wandered around the ship in the evening there were other muscians and ensembles to enjoy listening to, such as pianist Andy Law in the Golden Lion, who could play/sing anything. Sea days - My daughter and husband thoroughly enjoyed the talks by Robin Scagett, about astronomy, space and time - my daughter, as a primary teacher she took a lot away from those talks. My daughter and I both enjoyed the inspiring John Peters talk and question/answer session. There was another speaker throughout the cruise, but we did not attend his talks. I went to the beginners bridge classes with Chris Jarosz, which was pitched at the right level. I attended on my own and that was a slight problem as many others attended as a couple, but Chris found solutions to this. I certainly hope to continue to learn bridge. Otherwise, I loved the afternoon social craft group in the Garden Lounge. I did also treat myself to an afternoon in the spa pool, warm loungers and steam rooms but I did not have any spa treatments. My husband attended the ships choir, who gave a wonderful performance on the last sea day. He made many friends through this group. I would say that all but one of the passengers we encountered, or met through groups, were lovely, engaging and warm people and came from all over the world. Aside from what we did, there was a wealth of activities to enjoy on sea days, outside there was a full bowling green and other outdoor sports, plus two swimming pools and 4 bubble pools. Indoors, there were card tables, board games, puzzles and puzzle tables, and a two story library that gave out daily quizes, cross words and sudoko. If you just wanted to relax, there were lots of indoor and outdoor quite areas to relax, read and sleep. Disembarkation - we were going to take our own luggage off, but a very experienced cruiser said to put it out, and explained that at the port luggage was arranged by deck number. She said that you could take yourself off at your own convenience rather than follow the instructions if you wanted to make an early get away - we had a long drive back up north, so got off at 9.00am, and collected our luggage very easily ready for the pre booked taxi back to collect our car from the hotel. Overall, we would definately cruise with Cunard again. A thoroughly enjoyable cruise with excellent choice of activities, ports that we wanted to visit and the chance to meet some fantastic people. Our party only did one shore excursion, my daughter and our friend did the segway in Copenhagen and thoroughly enjoyed it. It was $99, which I could have booked on my own for about $79, but not for the times that were best for our days plans. As my daughter and our friend were novice cruisers we felt better leaving them in the care of the excursion team. Read Less
Sail Date August 2019
Total disappointment in the main dinning room Britannia (1) We are a party of six, setting of tables was unreasonably tight between tables. One end of our table was against a wall, waiters had to squeeze themselves to serve, particularly ... Read More
Total disappointment in the main dinning room Britannia (1) We are a party of six, setting of tables was unreasonably tight between tables. One end of our table was against a wall, waiters had to squeeze themselves to serve, particularly to the guest at the end. (2) Menu was not appealing, its quality below average standard, most food on the menu remained unchanged throughout the voyage including Gala evening, some courses portion was exceptionally tiny. can’t imagine lobster bisque tasted like clam broth, onion soup was tasteless, poached pineapple liked something just out of the can. (3) above (1 & 2) were reflected to a manageress when she approached us during dining time with a friendly smile, nothing happened. Nothing was even brought up as a courtesy when we met each other again. (4) the sommelier was slippery, in the first evening, we ordered a bottle of white wine for only 4 guests, 2 guests were acholoic free. he intentionally finished the bottle in one shot without asking, he may hope to save the work to have wine chilled, or hope to get additional orders sooner, but of course he got the first wish fulfilled but not the other. In the last evening, we ordered a “private label” red wine per his recommendation, I blamed myself didn’t check it before serving began, later on, we founf out the bottle was without a label on it. When he was questioned, the answer was “because it is a private label therefore without label” we never heard of such a ridiculous answer. (5) visited Britannia for a sit down lunch, two managers were chatting by the entrance booth when we walked in. Despite of greetings right away , they only said Hi after they ended their conversation. Service of waiters were cold, too. Needless to say, from there on, we only went to buffet lunch. (6) High tea was another disappointment which pissed us off totally. That is the reason I recorded it in deatail. It happened on the second day of voyage. 15:38 Two of us walked into the high tea ballroom, and sat down, we got no one serve us and waited for 10 minutes to get our first cup of tea. 15:48 we had our first cup of tea, finished it. It took another 12 minutes to have someone checked us out if a refill is required. 16:00 the most absurd thing happened. A waiter approached, but he was not asking whether we need anything even though two empty cups were sitting on the table explicitly. He picked up the jar of cream on our table , then offered it to the guests of the table next to us. After then, he asked ....do you need anything.......so on and so forth Catering is the primary service that interact with guest daily on board the most, one can appreciate why I put such a poor ratings Besides, below were my additional unfavourable experience on board (7) drainage in the cabin had problems, need a plumber to get it fixed after two visits (8) phone system was user unfriendly, difficult to navigate (9) movies was old and running repeatedly on different days (10) the meeting place on excursion was not printed on the coupons, thus created quite a confusions couple times. Read Less
Sail Date August 2019
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets ... Read More
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets and paint etc. Staff: reception: awful. If a smile is all your after, that’s all you will get. They really are dreadful. Waiting staff: at breakfast they are miserable and slow even though we were all extremely polite and patient. The evening the attitude is slightly better. Other guests: Rude, arrogant and miserable. Honestly why come on holiday if your going to be like that. I’ve found this to be true on Victoria as well. I think this contributes to the mood of the staff. Food: very good. Kids club: great Pools: dirty (all of them) I went in with my son wearing goggles and wished I hadn’t! Perhaps I’ve gone on too much but really I don’t expect anything to change and if Your only interest is to tell people you’ve been on Cunard you’ll probably continue to put up with it. Holland America beats them hands down (I’m English btw). Enough droning as I’ve definitely gone on too long. Happy cruising Read Less
Sail Date August 2019
Second time on QM2 & first since a supposed re-furbishment. As always Cunard smugly bang on about their heritage with artefacts & pictures everywhere yet overall the Cunard experience whilst generally very good it's not ... Read More
Second time on QM2 & first since a supposed re-furbishment. As always Cunard smugly bang on about their heritage with artefacts & pictures everywhere yet overall the Cunard experience whilst generally very good it's not 'that' special. Cabin immaculate except that the wooden ornamental balcony railing had come adrift from its metal frame. As to be expected public areas including lounge & bar areas immaculate & rather grand - with one exception ( see later ). Britannia dining room staff utterly charming & food was fine but evening meals taken to the accompaniment of frequent screeching of babies or hyper-active infants not Cunard's fault of course, but why take babies on a cruise it's not a floating creche? The self-service café or Kings Court or whatever still has all the ambience of a 1960's Wimpy bar with many seats in a sort of corridor or in bay windows that have some sort of blue tint on them - weird. The Kings Grille always empty & on the sole occasion I ventured there to get a cheese burger it was tasteless (the burger that is). McDonalds could teach Cunard a thing or two. Food from the café was never ever hot enough, so much so I played safe & stuck to cold meats etc. Given that class division is so obvious on the ship I doubt whether those in Princess or Queens Grille class would ever risk soiling their Gucci loafers in such a place. A certain aspect of the posh Commodore/commode Club was a disgrace. In several places the wood edging to the window apertures had split, come adrift & hanging loose. The inside of the toilet door adjacent to the library was covered in rust. It seems the QM2 is long overdue for it's next mild re-furb. Theatre entertainment was obviously on a low budget e.g. a shrieking girl singer & a so so conjuror/comedian - all a bit village hall I fear. BUT...a guitar concert was a joy as was a talk in the picture gallery. Good selection of day time activities too. Places visited were second time around so need to be ripped-off by over-priced excursions. Took lots of my own photographs including a photograph of a photograph taken with the captain - $35 for one print ! - no way Cunard. However enough good points to be looking forward to next booked Cunard cruise but NOT on QM2. Read Less
Sail Date August 2019
Tried this same cruise last year but bas weather cut the itinerary so decided to try again. Weather this time was sunny in all ports, scenery was spectacular. Yes there was a force 9 gale on the final day but on this ship you would hardly ... Read More
Tried this same cruise last year but bas weather cut the itinerary so decided to try again. Weather this time was sunny in all ports, scenery was spectacular. Yes there was a force 9 gale on the final day but on this ship you would hardly have noticed it. Being a transatlantic liner there was hardly any movement so if you are concerned about sea sickness this is the ship to try. The cabin being an atrium view was small but comfortable. The crew were friendly and efficient. The international mix of passengers resulted in some interesting conversations. Yes the drink is expensive but the food was excellent and nothing was too much trouble for the waiting staff. The feeling of space on this ship is amazing. When is the last time you went up on deck on a sunny day and found less than a dozen loungers in use? Yes this ship is in some respects traditional but on the other hand it manages to strike a good balance between tradition and a friendly and relaxed atmosphere. Being a 150,000 ton ship with only 2600 passengers there were very few queues, with the possible exception of afternoon tea. We didn't have to wait more than 20 seconds for a lift throughout the voyage. Ports of call were really interesting and all arrivals and departures were on time. Best cruise we have ever had. Read Less
Sail Date August 2019
Our second time on Queen Mary 2. First trip was transatlantic a decade ago. The ship looks still to be in great shape. The food in Britannia was uniformly excellent. Beef tenderloin, sirloin, pork Wellington, venison, and lots of ... Read More
Our second time on Queen Mary 2. First trip was transatlantic a decade ago. The ship looks still to be in great shape. The food in Britannia was uniformly excellent. Beef tenderloin, sirloin, pork Wellington, venison, and lots of excellent fish including cod and trout. We did not mess with the “buffet“/Kings Court: Even at breakfast, one could sit down and have a lovely multi-course meal serve to you within half an hour in the restaurant. Entertainment was very good. Shipboard lectures excellent. Staff were uniformly a professional and polite. The shore excursions in Norway were well handled. Transportation from Heathrow to London and from London to the ship and from the ship back to Heathrow was seamless. However, we found our experience with Cunard disappointing in terms of booking the trip: Their website is not very good. The voyage personalizer page is not very well designed. I think we significantly overpaid for the London hotel which we booked through them. We booked airfare through Cunard as well and ended up having to pay significant extra premiums in order simply to have seat assignments. “Air Cunard“ seemed unaware that our flight from JFK to Heathrow that they booked had been canceled; and there was much last minute scrambling between the Cunard travel desk and American Airlines and British Airways in order to re-schedule us. Also, the entire Wi-Fi system on the ship is archaic. Additionally, although they “include gratuities“ and you pre-pay them, sometimes there is a gratuity line that you are asked to complete on receipts. I would prefer that either they leave gratuities up to the passengers or they make it a truly all-inclusive price and you are not expected to tip. Right now it is some kind of weird hybrid and you never really know who to tip or who is getting what tip. But, in the end, Queen Mary 2 is an amazing ship with first Street service. Go for it! Read Less
Sail Date August 2019
I wanted to experience a Cunard cruise.....and it exceeded my expectations. Elegant, traditional ship, no noisy pool side cinema screen..... a plus for me! Lovely cabin....deck 5, cabin 5006, amazing food.....with lots of excellent ... Read More
I wanted to experience a Cunard cruise.....and it exceeded my expectations. Elegant, traditional ship, no noisy pool side cinema screen..... a plus for me! Lovely cabin....deck 5, cabin 5006, amazing food.....with lots of excellent choices in included venues....Red Lion pub lunches extremely enjoyable...fantastic library, wonderful afternoon tea. Great sun loungers...with mattresses interesting celebrity speaker. The dress code is quite formal...but I liked this. Lovely canapés at captain’s reception. Very good captain....present around ship....he seemed to take a personal interest. There are always some cons: very overpriced alcoholic drinks...taking advantage of being a good quality ship, I think. Extortionate prices for excursions...again playing on being a good quality ship. Generally service was good to excellent...particularly our cabin steward...but waiters in Britannia restaurant...with exception of wine waiter...did not appear happy. Service was bordering on dude and surly. Nevertheless, for me the pros far outnumbered the cons. I loved this ship and can’t wait to take another Cunard cruise. Read Less
Sail Date August 2019
My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked ... Read More
My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked to toughness. First day party impressive poolside and music was excellent as we watched NYC fade away. Our eight-person seating companions at dinner each evening were excellent and we promised to stay in touch. Disappointed in repeated shows in planetarium. Was hoping for something other than dark matter and meteorites. Arson lecture was really good. As was lecture on British history. Live shows excellent in theater but very short. My very favorite restaurant was the Golden Lion. Trivia contests and space sharing brought us in contact with so many fine people for the fun competitions. My biggest concern was uneven flooring that felt like rotting wood under carpets, especially in the casino. With all the alleged grandeur, this seemed dodgy. Would not opt for balcony cabin again. North Atlantic, even in dead summer, is not conducive to enjoying outdoors. We didn’t use it. Food good in Britannia but as I don’t drink much alcohol, waiter acted as if I was less than when I ordered a soft drink with my dinner. Public spaces are beautiful. I might do it again, but looking at nothing but water for seven straight days was trying. I was excited on day six when I saw actually spied a bird as we approached land. All in all, I wasn’t all that impressed after reading all the glorious reviews about this glamorous ocean liner. Read Less
Sail Date July 2019
We were on QM2 for the 21-day roundtrip cruise from NYC to Norway. This was our first voyage back on QM2 since the refit. She received a very nice face-lift along with improvements in food and cabins. (A few quibbles will be noted) ... Read More
We were on QM2 for the 21-day roundtrip cruise from NYC to Norway. This was our first voyage back on QM2 since the refit. She received a very nice face-lift along with improvements in food and cabins. (A few quibbles will be noted) Top 5 things both husband & I liked: Food across the venues was very good to fantastic. Party band (Purple Haze) played fun mix of funky Motown, disco and on to modern dance hits Sales personnel (stores, photos, spa) were truly helpful and never pushy (in contrast to our most recent cruises on other ships) Tea & coffee making available in the cabin Free 2-hr internet pkg for Gold+ level Cunard cruisers (best used in Connexions area) Additional top 3 for me: “Aqua Therapy Centre” (aka thermal suites) pass for $120 a week Afternoon Tea in the Queen's Room (traditional) or Corinthia (fabulous scone/jam options) Two Balls per voyage segment Additional top 3 for husband: Larger, clearer TV on wall with multiple news & sports stations New fitness equipment, esp. good weight machines No more smoking allowed in casino or disco (G32) More things we liked/appreciated: FREE self laundry including free detergent on almost every deck with cabins. Chocolate lovers should watch for the chocolate buffet in the King's Court offered during lunch (on last day of Transatlantic, first day of Norway voyage). Watch the daily bulletin because the KC also had a seafood buffet on occasion that was also very good. Sushi bar is wonderful! Even included vegetable rolls. Seafood offered everywhere was very good. If you go to the Verandah restaurant, definitely have Lobster cocktail (fantastic!). The seafood platter is an additional $20 (just for platter NOT each person). This is a LOT of seafood but all served cold. We would have preferred the lobster (2 x 1 lb) and crab legs heated. On a later visit to the Verandah, husband had steak and I had the sole. Both were excellent and we were well advised by the wait staff on which items to choose for entree and sides. Each portion of our trip included good enrichment lectures/programs. Transatlantic portion from NYC to Southampton was fashion week and we had a great time at the hat fashion show (also walked away with a nice swag bag!) Norwegian portion of cruise included author Lynne Truss (“Eats, Shoots & Leaves”), astrophysicist Dr. Chris Crowe and speaker Jane Davey. All were wonderfully entertaining in addition to the knowledge they shared. Awesome planetarium shows – pick up your tickets in Connexions lobby after 9 am (usually gone by noon) They still offer ballroom dance classes with their professional dance team and line dancing classes if you have that kind of early morning energy. Quibble – internet access is better and we really appreciate free time for repeat cruisers. Unfortunately, signal is not strong outside immediate area of Connexions. I've also been spoiled by other cruise lines that provide an app for smart phones that give me access to account information, events lists, maps and menus. This would have been very helpful. I had to go to the purser's desk every time I wanted to find out my account balance and if we lost or left our day's program somewhere. I enjoy most of the tradition and formality of QM2, but this update is really overdue. Quibble – on our first voyage with QM2, she had wonderful art at almost every turn. They even provided an audio guide to do a tour on the ship. It was like being on a floating art museum and I loved it. There is no longer an audio guide because the focus has turned to more historical posters & art. I can appreciate this but do miss the portrait of Jimmy Hendrix in the stairwell leading up from the reentry door and the aristocracy created from small metal fittings that previously hung in one of the main stairwells. Our favorite port stop in Norway was Flam. It was like a postcard village at the end of a long, beautiful fjord. There was the Mall of Norway with lots of souvenirs but very crowded. The tourist office was connected and provided FREE wi-fi! We did the Flam Train excursion which was fantastic for it's views. Have your camera ready for the stop at the large waterfall where they put on quite a good show. At the turnaround, the guides vaguely recommended people “switch seats”. Later we found out this was so everybody got a good view of both sides. However, we were not on the train when this happened so were a bit surprised to find our seats occupied when we returned and a bit of confusion as people tried to figure out where to go without causing a fight (some people chose not to participate and remained in the seats they had from the beginning). You may want to make arrangements with the people across the aisle when you get settled on the first leg of the journey. Quibble: Excursion guides should have done a better job explaining this from the beginning. We ended up sitting across from a couple that were obviously not pleased to have us there on the return journey. In Stavagner, we took the miniboat tour out to Pulpit Rock. As advertised, we found this to be “exhilarating & fun”! Read Less
Sail Date July 2019
Normally we don't like many sea days but we'd never been with Cunard and never been to Iceland and we got a good deal so we decided to book. We both really enjoyed it as the food was excellent, the service great and the ship ... Read More
Normally we don't like many sea days but we'd never been with Cunard and never been to Iceland and we got a good deal so we decided to book. We both really enjoyed it as the food was excellent, the service great and the ship elegant with lots of public spaces. We're not fans of dressing up in the evening so didn't attend any gala dinners and had to avoid most public spaces from 6pm as we weren't in smart enough attire (we were asked to leave one of the bars at 6.15pm once as we had jeans on, there are casual bars but we went back to our cabin instead and stopped buying cocktails). We ate mostly in the Lido and had plenty of choice all the time and it was good quality. We only ate once in the dining room as 6pm is too early but the 8.30pm sitting was too late plus I'm not keen on having to dress smartly every night. Loved the food in the Red Lion and the choice in the Chart Room and the barista coffee was passable. I can't comment on the entertainment as we don't normally go to any or partake in most activities (there wasn't an option to say not applicable in the ratings) but we did like some of the guest speakers during the day. The gym isn't good if you like to do lots of weights. There are dumbbells but only two benches and the machines aren't worth using (they try and cover multiple exercises with one machine) and there's no lat pull down machine, Smith machine etc which other ships of this size have. It does open at 6am which is perfect. The ports were interesting. We booked independent tours for each port apart from Dublin which we did on our own. There isn't an not applicable option for shore excursions in the ratings so my 1 isn't realistic as we didn't do any. Read Less
Sail Date July 2019
We chose this cruise because it was going somewhere we always wanted to visit. Also, we got a Queens Grill cabin for the price of a balcony, so the value was there. With the included drinks package, we thought we had gotten a great deal. ... Read More
We chose this cruise because it was going somewhere we always wanted to visit. Also, we got a Queens Grill cabin for the price of a balcony, so the value was there. With the included drinks package, we thought we had gotten a great deal. We sailed from Hamburg on July 16th, our first day being a sea day. The ship is very pretty, but a bit tired. Could use some sprucing up. The carpets were worn in many spots, and you could see rust all around the ship. Our cabin, 5190 was on the back of the ship and had a very large balcony. However, compared to other cruise lines, the suite was quite small. I was shocked by just how small it was. We sailed HAL two years ago and our suite was easily twice the size. Queens Grill dining made up for the tired ship and small cabin however. The dining room was beautiful and the food and service amazing. Anything you want you can have. It is never too much trouble, and offered with a smile. Everyone who works there seems to really care about the passengers. What a great experience. The included drink package comes with one caveat. Any drink over $12 will be charged in its entirety. Most popular drinks on the ship are priced at $12.50. Makes the package not much of a perk. The one shore excursion we took through the ship almost had a mutiny it was so bad. People were leaving in droves, and everyone complained about it. It was boring and hot. The guide was not very good at what he did, and almost everyone could not wait until it was over. As an example, they took us to a pier for a break and there were only two restrooms. We spent the entire time waiting on line. We saw only one show, which was ok. Most of our evening time was spent either in one of the lounges, or sitting on our balcony watching the ship move. Since it got dark so late, we really enjoyed it. Also, the included liquor supplied in Queens Grill didn't run up our charges. Considering all of these issues, we did have a good time. I would say I am only 60/40 as to whether I would cruise on Cunard again. With the dressing up, the state of the cabins and the boring evening entertainment, perhaps it is time to try one of the smaller luxury lines. Read Less
Sail Date July 2019
Queen Victoria is a wonderful ship offering excellent entertainment options and an amazing dining experience. It does have some problems, as does every ship I've sailed on, but overall I think you'll enjoy your experience. ... Read More
Queen Victoria is a wonderful ship offering excellent entertainment options and an amazing dining experience. It does have some problems, as does every ship I've sailed on, but overall I think you'll enjoy your experience. First of all, it is not a young person's cruise. The average passenger on my cruise was 70+ years old. If you have trouble with elderly people walking very slowly in front of you and stopping suddenly for no apparent reason, you may be frustrated at times. At the height of the summer cruise season for families, there were hardly any children on board. Secondly, It is largely a British clientele, which I found charming. The average cruiser was well educated and well mannered. No line jumpers of chair hogs, which was refreshing. I could strike up a conversation with almost anyone I met and found most of them interesting. However, if you want to shoot the breeze about NASCAR, baseball and the NFL, you may be disappointed. Check-in was smooth on the dock, but scattered and unprofessional on board. No one met us in the lobby. There was no sign telling us where to go. We were boarded on the open deck three and had to find our own way inside. Even inside, no one greeted us or offered to help us find our cabin, lunch, etc.. We had to ask! Talk about a bad first impression. It got better after that. We had a suite and were dining in the Queens Grill. Our butler met us at the door (Suite 7050), took our alcohol orders for the in-room bar, showed us how to work everything in the room and walked us to the elevators to show us how to access the private Queen's Grill dining room. She was amazing throughout the cruise. She set up a cocktail reception in our room for a half dozen guests (the complimentary appetizer platter was huge and delicious). Lourdes took care of last minute laundry requests and kept our suite spotless. She also restocked the bar any time we were running low. The suite has a boxy crowded configuration which made the room seem much smaller than it was. There were plenty of electrical outlets with both American and British sockets. We had no problem keeping two cell phones, two tablets and two fitbits charged. The love seat is fine. There is adequate storage space and the butler stowed our empty luggage so we wouldn't have to worry about it. TIP: Don't remove your stateroom luggage tags. You'll need them to find your luggage at disembarkation! The balcony was large enough for a table and three chairs plus two loungers. The bed was very comfortable, however they do not use typical American sheets, on board, but rather European duvets. Very comfortable, but not what I'm used to. The bathroom was functional, with a private toilet room and a private room for showering and bathing, The tub was jetted and offered a very relaxing bath with bubbles. The towels were not soft at all, The teri cloth material made for the worst towels I've experienced in 25 cruises. The suite's bar was stocked with loads of teas, coffee and cookies. My wife and I each chose a brand of alcohol. I requested Crown Royal, even though it was not on the list offered by Cunard. The butler made it happen! The fridge was stocked with Pepsi, Diet Pepsi, 7-Up, tonic nd soda water, Carlsberg Beer and plenty of water, Again, our butler replenished our bar twice a day! We dined in the Queen's Grill, which is the best dining experience on the seas, in my opinion. The menus are very similar to those in the Princess Grill and Britania Dining Room. The difference is we were invited to order off the menu at every meal, and the dining staff did their best to accommodate us. Among the items I ordered off the menu were: Caviar, shrimp cocktail, Dover sole, chateaubriand, lobster, veal parmasean, fettuccine Alfredo, pistaccio ice cream, french onion soup and several different salads. Basically, the sky's the limit, if they have the ingredients on board, The tables are close together. My wife and I were seated at a table for two, but conversed easily and often with diners at nearby tables. When we wanted privcy, we were left alone. However, we all became instant friends. Here's a tip: Be the first to say hello to someone and do it early in the cruise! Coincidentally, one gentleman, at a six-top next to us, turned out to be a Cruise Critic member I had conversed with on line! He and his wife were positively charming! I found the entertainment on board to be excellent. The big production shows were good, but not amazing, Headliners like the magician and acrobatic dance team were marvelous. And it seemed on any given night there were six or more venues offering music and fun. I've never experienced such a wide variey of musical enterrtainment on any ship I've sailed. It truly was a highlight of th cruise.And it meant fewer crowds. We never had a problem finding a table or a seat in the showroom for the late shows. The only bummer was the Grills Lounge never had live entertainment. The enrichment activities were a disappointment. Cunard offers wine tasting seminars on its web site. High end wine seminars. However, after pre-booking a very expensive tasting, we got on board to learn the wine seminars were canceled. In fact our sommelier told us they han't done the high end wine tastings in six months. Cunard refused to credit the money from my canceled wine tasting to my shipboard account and told me I'd have to try to get refunded when I returned home. VERY POOR CUSTOMER SEVICE on that! Tip: Do NOT PRE-ORDER WINE TASTINGS! There were 3 speakers on board. One was a retired fighter pilot, who offered some fun anecdotes about his flying career. The other two sounded so boring, I cannot even remember them. I believe one woman was discussing the film career of an actor I've never heard of. We did not use Cunard for shore excursions. We booked everything independently. I suggest you consider private independent shore excursions as well. Remember, every group tour moves as fast as its slowest member. Everyone else has to wait on the slow poke. You may only have one shot to visit some of these ports. Do you relly want to wait on that last person? Additionally, Cunard builds profit into its excursions. The independent tours are almost always cheaper. Cruise Critic has an excellent section devoted to independent tours. Disembarkation for this cruise was difficult, because we got off in Kiel. It is an hour+ drive to Hamburg from there. It's pricey and difficult to reach the airport in time to make flights to the USA. Many people opted to spend an extra day in Hamburg. Don't take the negative aspects of my review as an indication I was disappointed. I was not. I will definitely cruise Cunard again if I can find the right itinerary. And I will definitely book Queens Grille for the dining experience. These reviews are supposed to help future cruisers prepare, I hope I have! Read Less
Sail Date July 2019
Just come back from one of the best Cruises we have ever been on.We decided to try a new Cruise line for our Journey to Norway and Iceland and went with "Cunard" Queen Victoria.Having never been with Cunard we were a bit ... Read More
Just come back from one of the best Cruises we have ever been on.We decided to try a new Cruise line for our Journey to Norway and Iceland and went with "Cunard" Queen Victoria.Having never been with Cunard we were a bit apprehensive especially about the more Formal side of the Cruise. Embarkation at Southampton was the quickest we have ever done,from getting off the Coach to stepping onto the Ship less than 20 mins!!!!The Ship was everything Cunard(White Star Lines) stands for,taking us back to the heady days of the majestic Liners of the 40s and 50s.we were met by the Staff in White Bell Boy Uniforms,the Staff friendly and welcoming.The Interior was impressive with Wood,stained Glass,Iron works on stairs,Atrium was beautiful and the 3 Violinists playing were Icing on the cake The Inside Cabin was slightly bigger than other Cruise lines we have been in,bottle of Champagne waiting,Dressing Gowns and slippers and very Clean and Tidy. The Food was very good in all areas,Buffet Breakfast and Lunch had lots of variety,and dinner was again very good and varied and waiters were very attentive.Entertainment was great,Shows at night were varied,and something for everyone.Guest Speakers were also excellent especially Lord Digby Jones(very entertaining) All the Staff very very nice and nothing seemed to much trouble,Neil our Entertainment Manager was great as were his Staff. Although we were a bit worried about how Formal the Ship was especially having to wear a Jacket in Dining Room on all non Formal nights,it wasn't as bad as I feared.Of Course you can dress down in certain areas of Ship ie Golden Lion Pub and Lido Buffet areas so it was not that Formal as I had feared. On the downside Drinks were very expensive and had 15% Gratuties added on ,Spa Treatments also very expensive,but we didn't indulge too much in any of those so just beware as Drinks packages are always a bit pricey. Itinerary was very Good,Olden and Alesund in Norway, Akeyuri,Isafjordur and Reykavik in Iceland and Stornorway in Outer Hebrides. Overall this was one of our best Cruises we have done,and have to say Queen Victoria is one of the best Ships we have sailed on,we will be definitely booking Cunard again Read Less
Sail Date June 2019
This is our first cruise with Cunard and it was excellent in most ways. We have sailed with TUI Marella and P&O before and we expected Cunard to to head and shoulders better....it wasn’t though. Now that’s not to say it was ... Read More
This is our first cruise with Cunard and it was excellent in most ways. We have sailed with TUI Marella and P&O before and we expected Cunard to to head and shoulders better....it wasn’t though. Now that’s not to say it was poor, because that’s not true....it was wonderful, but it just says to us that tge other cruise lines are also good. The quality of food and in particular the amount of free-space was welcomed and certainly different to what we found on the rather cramped and poorly organised Azura. The Q.V. is lovely and all staff were helpful, polite and professional. Before going we were concerned that there may be a “class system”....but there certainly wasn’t, we felt very welcomed and the service and food in food in the Lido Restaurant was wonderful.....one very small point, they could do with a few more waiters offering beverages in there. Not everyone wants to dine in tv more formal venues, borne out by the fact that tge Lido Restaurant was always busy, but not cramped....to have an offer of a drink would have been nice. Entertainment was fine, we have seen better productions on TUI and P&O but the shows were fine. The outside acts were fabulous however....We are very confused why we were charged a daily service charge, PLUS, if we had a drink from the bar we had a further service charge added.....it’s like a double insult!.....other than these very small points, it was outstanding and we would recommend to everyone. Read Less
Sail Date June 2019
We set off on this cruise in a state of trepidation.....would we manage the formal evenings with two under 30s?, would the food be mediocre? would the service be lacking? Well we were blown away! I wondered if I should write this review as ... Read More
We set off on this cruise in a state of trepidation.....would we manage the formal evenings with two under 30s?, would the food be mediocre? would the service be lacking? Well we were blown away! I wondered if I should write this review as this ship was so amazing that I didnt really want to share! Anyway here we go.... Food in Britannia restaurant was better than Celebrity, ...halibut, turbot, lobster in a week. Lovely Japanese options including an excellent miso soup, Italian pasta we couldn't fault, tea and coffee and home made marshmallows and chocolate creams to finish. Breakfast in Britannia was excellent, go there if you can. Afternoon tea......what can I say...lovely. Lido restaurant was a full step ahead of other cruise lines, you really didn't think you were in "motorway services". Tea and coffee for breakfast served to your table, no battling with teapots etc etc Room steward, excellent nothing too much trouble. Take on a bottle or two, top up at a port call......you need to do this as alcohol is extortionate! So service better than someone like Celebrity. Formal nights were a breeze, do as you will. Just join in, fellow passengers are lovely! Never worry you will find somewhere to sit on this ship wherever you are, seats and beautiful sitting areas a plenty. Don't forget the library, amazing! Any downsides? She can be a little noisy but not enough to spoil your holiday. Please don't tell anyone about this beautiful ship...keep it a secret please? Read Less
Sail Date June 2019
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