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3 Helpful Votes
Sail Date: August 2019
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets ... Read More
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets and paint etc. Staff: reception: awful. If a smile is all your after, that’s all you will get. They really are dreadful. Waiting staff: at breakfast they are miserable and slow even though we were all extremely polite and patient. The evening the attitude is slightly better. Other guests: Rude, arrogant and miserable. Honestly why come on holiday if your going to be like that. I’ve found this to be true on Victoria as well. I think this contributes to the mood of the staff. Food: very good. Kids club: great Pools: dirty (all of them) I went in with my son wearing goggles and wished I hadn’t! Perhaps I’ve gone on too much but really I don’t expect anything to change and if Your only interest is to tell people you’ve been on Cunard you’ll probably continue to put up with it. Holland America beats them hands down (I’m English btw). Enough droning as I’ve definitely gone on too long. Happy cruising Read Less
1 Helpful Vote
Sail Date: August 2019
Our second time on Queen Mary 2. First trip was transatlantic a decade ago. The ship looks still to be in great shape. The food in Britannia was uniformly excellent. Beef tenderloin, sirloin, pork Wellington, venison, and lots of ... Read More
Our second time on Queen Mary 2. First trip was transatlantic a decade ago. The ship looks still to be in great shape. The food in Britannia was uniformly excellent. Beef tenderloin, sirloin, pork Wellington, venison, and lots of excellent fish including cod and trout. We did not mess with the “buffet“/Kings Court: Even at breakfast, one could sit down and have a lovely multi-course meal serve to you within half an hour in the restaurant. Entertainment was very good. Shipboard lectures excellent. Staff were uniformly a professional and polite. The shore excursions in Norway were well handled. Transportation from Heathrow to London and from London to the ship and from the ship back to Heathrow was seamless. However, we found our experience with Cunard disappointing in terms of booking the trip: Their website is not very good. The voyage personalizer page is not very well designed. I think we significantly overpaid for the London hotel which we booked through them. We booked airfare through Cunard as well and ended up having to pay significant extra premiums in order simply to have seat assignments. “Air Cunard“ seemed unaware that our flight from JFK to Heathrow that they booked had been canceled; and there was much last minute scrambling between the Cunard travel desk and American Airlines and British Airways in order to re-schedule us. Also, the entire Wi-Fi system on the ship is archaic. Additionally, although they “include gratuities“ and you pre-pay them, sometimes there is a gratuity line that you are asked to complete on receipts. I would prefer that either they leave gratuities up to the passengers or they make it a truly all-inclusive price and you are not expected to tip. Right now it is some kind of weird hybrid and you never really know who to tip or who is getting what tip. But, in the end, Queen Mary 2 is an amazing ship with first Street service. Go for it! Read Less
3 Helpful Votes
Sail Date: July 2019
We chose this cruise because it was going somewhere we always wanted to visit. Also, we got a Queens Grill cabin for the price of a balcony, so the value was there. With the included drinks package, we thought we had gotten a great deal. ... Read More
We chose this cruise because it was going somewhere we always wanted to visit. Also, we got a Queens Grill cabin for the price of a balcony, so the value was there. With the included drinks package, we thought we had gotten a great deal. We sailed from Hamburg on July 16th, our first day being a sea day. The ship is very pretty, but a bit tired. Could use some sprucing up. The carpets were worn in many spots, and you could see rust all around the ship. Our cabin, 5190 was on the back of the ship and had a very large balcony. However, compared to other cruise lines, the suite was quite small. I was shocked by just how small it was. We sailed HAL two years ago and our suite was easily twice the size. Queens Grill dining made up for the tired ship and small cabin however. The dining room was beautiful and the food and service amazing. Anything you want you can have. It is never too much trouble, and offered with a smile. Everyone who works there seems to really care about the passengers. What a great experience. The included drink package comes with one caveat. Any drink over $12 will be charged in its entirety. Most popular drinks on the ship are priced at $12.50. Makes the package not much of a perk. The one shore excursion we took through the ship almost had a mutiny it was so bad. People were leaving in droves, and everyone complained about it. It was boring and hot. The guide was not very good at what he did, and almost everyone could not wait until it was over. As an example, they took us to a pier for a break and there were only two restrooms. We spent the entire time waiting on line. We saw only one show, which was ok. Most of our evening time was spent either in one of the lounges, or sitting on our balcony watching the ship move. Since it got dark so late, we really enjoyed it. Also, the included liquor supplied in Queens Grill didn't run up our charges. Considering all of these issues, we did have a good time. I would say I am only 60/40 as to whether I would cruise on Cunard again. With the dressing up, the state of the cabins and the boring evening entertainment, perhaps it is time to try one of the smaller luxury lines. Read Less
5 Helpful Votes
Sail Date: July 2019
Queen Victoria is a wonderful ship offering excellent entertainment options and an amazing dining experience. It does have some problems, as does every ship I've sailed on, but overall I think you'll enjoy your experience. ... Read More
Queen Victoria is a wonderful ship offering excellent entertainment options and an amazing dining experience. It does have some problems, as does every ship I've sailed on, but overall I think you'll enjoy your experience. First of all, it is not a young person's cruise. The average passenger on my cruise was 70+ years old. If you have trouble with elderly people walking very slowly in front of you and stopping suddenly for no apparent reason, you may be frustrated at times. At the height of the summer cruise season for families, there were hardly any children on board. Secondly, It is largely a British clientele, which I found charming. The average cruiser was well educated and well mannered. No line jumpers of chair hogs, which was refreshing. I could strike up a conversation with almost anyone I met and found most of them interesting. However, if you want to shoot the breeze about NASCAR, baseball and the NFL, you may be disappointed. Check-in was smooth on the dock, but scattered and unprofessional on board. No one met us in the lobby. There was no sign telling us where to go. We were boarded on the open deck three and had to find our own way inside. Even inside, no one greeted us or offered to help us find our cabin, lunch, etc.. We had to ask! Talk about a bad first impression. It got better after that. We had a suite and were dining in the Queens Grill. Our butler met us at the door (Suite 7050), took our alcohol orders for the in-room bar, showed us how to work everything in the room and walked us to the elevators to show us how to access the private Queen's Grill dining room. She was amazing throughout the cruise. She set up a cocktail reception in our room for a half dozen guests (the complimentary appetizer platter was huge and delicious). Lourdes took care of last minute laundry requests and kept our suite spotless. She also restocked the bar any time we were running low. The suite has a boxy crowded configuration which made the room seem much smaller than it was. There were plenty of electrical outlets with both American and British sockets. We had no problem keeping two cell phones, two tablets and two fitbits charged. The love seat is fine. There is adequate storage space and the butler stowed our empty luggage so we wouldn't have to worry about it. TIP: Don't remove your stateroom luggage tags. You'll need them to find your luggage at disembarkation! The balcony was large enough for a table and three chairs plus two loungers. The bed was very comfortable, however they do not use typical American sheets, on board, but rather European duvets. Very comfortable, but not what I'm used to. The bathroom was functional, with a private toilet room and a private room for showering and bathing, The tub was jetted and offered a very relaxing bath with bubbles. The towels were not soft at all, The teri cloth material made for the worst towels I've experienced in 25 cruises. The suite's bar was stocked with loads of teas, coffee and cookies. My wife and I each chose a brand of alcohol. I requested Crown Royal, even though it was not on the list offered by Cunard. The butler made it happen! The fridge was stocked with Pepsi, Diet Pepsi, 7-Up, tonic nd soda water, Carlsberg Beer and plenty of water, Again, our butler replenished our bar twice a day! We dined in the Queen's Grill, which is the best dining experience on the seas, in my opinion. The menus are very similar to those in the Princess Grill and Britania Dining Room. The difference is we were invited to order off the menu at every meal, and the dining staff did their best to accommodate us. Among the items I ordered off the menu were: Caviar, shrimp cocktail, Dover sole, chateaubriand, lobster, veal parmasean, fettuccine Alfredo, pistaccio ice cream, french onion soup and several different salads. Basically, the sky's the limit, if they have the ingredients on board, The tables are close together. My wife and I were seated at a table for two, but conversed easily and often with diners at nearby tables. When we wanted privcy, we were left alone. However, we all became instant friends. Here's a tip: Be the first to say hello to someone and do it early in the cruise! Coincidentally, one gentleman, at a six-top next to us, turned out to be a Cruise Critic member I had conversed with on line! He and his wife were positively charming! I found the entertainment on board to be excellent. The big production shows were good, but not amazing, Headliners like the magician and acrobatic dance team were marvelous. And it seemed on any given night there were six or more venues offering music and fun. I've never experienced such a wide variey of musical enterrtainment on any ship I've sailed. It truly was a highlight of th cruise.And it meant fewer crowds. We never had a problem finding a table or a seat in the showroom for the late shows. The only bummer was the Grills Lounge never had live entertainment. The enrichment activities were a disappointment. Cunard offers wine tasting seminars on its web site. High end wine seminars. However, after pre-booking a very expensive tasting, we got on board to learn the wine seminars were canceled. In fact our sommelier told us they han't done the high end wine tastings in six months. Cunard refused to credit the money from my canceled wine tasting to my shipboard account and told me I'd have to try to get refunded when I returned home. VERY POOR CUSTOMER SEVICE on that! Tip: Do NOT PRE-ORDER WINE TASTINGS! There were 3 speakers on board. One was a retired fighter pilot, who offered some fun anecdotes about his flying career. The other two sounded so boring, I cannot even remember them. I believe one woman was discussing the film career of an actor I've never heard of. We did not use Cunard for shore excursions. We booked everything independently. I suggest you consider private independent shore excursions as well. Remember, every group tour moves as fast as its slowest member. Everyone else has to wait on the slow poke. You may only have one shot to visit some of these ports. Do you relly want to wait on that last person? Additionally, Cunard builds profit into its excursions. The independent tours are almost always cheaper. Cruise Critic has an excellent section devoted to independent tours. Disembarkation for this cruise was difficult, because we got off in Kiel. It is an hour+ drive to Hamburg from there. It's pricey and difficult to reach the airport in time to make flights to the USA. Many people opted to spend an extra day in Hamburg. Don't take the negative aspects of my review as an indication I was disappointed. I was not. I will definitely cruise Cunard again if I can find the right itinerary. And I will definitely book Queens Grille for the dining experience. These reviews are supposed to help future cruisers prepare, I hope I have! Read Less
3 Helpful Votes
Sail Date: June 2019
Just come back from one of the best Cruises we have ever been on.We decided to try a new Cruise line for our Journey to Norway and Iceland and went with "Cunard" Queen Victoria.Having never been with Cunard we were a bit ... Read More
Just come back from one of the best Cruises we have ever been on.We decided to try a new Cruise line for our Journey to Norway and Iceland and went with "Cunard" Queen Victoria.Having never been with Cunard we were a bit apprehensive especially about the more Formal side of the Cruise. Embarkation at Southampton was the quickest we have ever done,from getting off the Coach to stepping onto the Ship less than 20 mins!!!!The Ship was everything Cunard(White Star Lines) stands for,taking us back to the heady days of the majestic Liners of the 40s and 50s.we were met by the Staff in White Bell Boy Uniforms,the Staff friendly and welcoming.The Interior was impressive with Wood,stained Glass,Iron works on stairs,Atrium was beautiful and the 3 Violinists playing were Icing on the cake The Inside Cabin was slightly bigger than other Cruise lines we have been in,bottle of Champagne waiting,Dressing Gowns and slippers and very Clean and Tidy. The Food was very good in all areas,Buffet Breakfast and Lunch had lots of variety,and dinner was again very good and varied and waiters were very attentive.Entertainment was great,Shows at night were varied,and something for everyone.Guest Speakers were also excellent especially Lord Digby Jones(very entertaining) All the Staff very very nice and nothing seemed to much trouble,Neil our Entertainment Manager was great as were his Staff. Although we were a bit worried about how Formal the Ship was especially having to wear a Jacket in Dining Room on all non Formal nights,it wasn't as bad as I feared.Of Course you can dress down in certain areas of Ship ie Golden Lion Pub and Lido Buffet areas so it was not that Formal as I had feared. On the downside Drinks were very expensive and had 15% Gratuties added on ,Spa Treatments also very expensive,but we didn't indulge too much in any of those so just beware as Drinks packages are always a bit pricey. Itinerary was very Good,Olden and Alesund in Norway, Akeyuri,Isafjordur and Reykavik in Iceland and Stornorway in Outer Hebrides. Overall this was one of our best Cruises we have done,and have to say Queen Victoria is one of the best Ships we have sailed on,we will be definitely booking Cunard again Read Less
1 Helpful Vote
Sail Date: June 2019
This is our first cruise with Cunard and it was excellent in most ways. We have sailed with TUI Marella and P&O before and we expected Cunard to to head and shoulders better....it wasn’t though. Now that’s not to say it was ... Read More
This is our first cruise with Cunard and it was excellent in most ways. We have sailed with TUI Marella and P&O before and we expected Cunard to to head and shoulders better....it wasn’t though. Now that’s not to say it was poor, because that’s not true....it was wonderful, but it just says to us that tge other cruise lines are also good. The quality of food and in particular the amount of free-space was welcomed and certainly different to what we found on the rather cramped and poorly organised Azura. The Q.V. is lovely and all staff were helpful, polite and professional. Before going we were concerned that there may be a “class system”....but there certainly wasn’t, we felt very welcomed and the service and food in food in the Lido Restaurant was wonderful.....one very small point, they could do with a few more waiters offering beverages in there. Not everyone wants to dine in tv more formal venues, borne out by the fact that tge Lido Restaurant was always busy, but not cramped....to have an offer of a drink would have been nice. Entertainment was fine, we have seen better productions on TUI and P&O but the shows were fine. The outside acts were fabulous however....We are very confused why we were charged a daily service charge, PLUS, if we had a drink from the bar we had a further service charge added.....it’s like a double insult!.....other than these very small points, it was outstanding and we would recommend to everyone. Read Less
7 Helpful Votes
Sail Date: June 2019
We set off on this cruise in a state of trepidation.....would we manage the formal evenings with two under 30s?, would the food be mediocre? would the service be lacking? Well we were blown away! I wondered if I should write this review as ... Read More
We set off on this cruise in a state of trepidation.....would we manage the formal evenings with two under 30s?, would the food be mediocre? would the service be lacking? Well we were blown away! I wondered if I should write this review as this ship was so amazing that I didnt really want to share! Anyway here we go.... Food in Britannia restaurant was better than Celebrity, ...halibut, turbot, lobster in a week. Lovely Japanese options including an excellent miso soup, Italian pasta we couldn't fault, tea and coffee and home made marshmallows and chocolate creams to finish. Breakfast in Britannia was excellent, go there if you can. Afternoon tea......what can I say...lovely. Lido restaurant was a full step ahead of other cruise lines, you really didn't think you were in "motorway services". Tea and coffee for breakfast served to your table, no battling with teapots etc etc Room steward, excellent nothing too much trouble. Take on a bottle or two, top up at a port call......you need to do this as alcohol is extortionate! So service better than someone like Celebrity. Formal nights were a breeze, do as you will. Just join in, fellow passengers are lovely! Never worry you will find somewhere to sit on this ship wherever you are, seats and beautiful sitting areas a plenty. Don't forget the library, amazing! Any downsides? She can be a little noisy but not enough to spoil your holiday. Please don't tell anyone about this beautiful ship...keep it a secret please? Read Less
2 Helpful Votes
Sail Date: June 2019
We have been on the Queen Victoria before and also the QM. We are regular passengers on other lines. This was the first time we had tried Princess Grill and it was a real treat. We were on board for the ship experience and not the ports. ... Read More
We have been on the Queen Victoria before and also the QM. We are regular passengers on other lines. This was the first time we had tried Princess Grill and it was a real treat. We were on board for the ship experience and not the ports. Priority check in but when waiting at the Mayflower terminal the suite guests were just huddled in a separate area no real advantage. We just sat in the main area as there was more room. We had researched about the Grills experience - strange but the Britannia Restaurant is described as the Britannia Grill? Anyway we knew pretty much what was in store for us. This was a no holds barred cruise so if we wanted it we bought it. First this was a spa package as we did not expect to be able to use the outside pool so we bought this for 2 for 7 days no discounts so this came off our on board credit. I know from experience that drinks prices on board the Queens are about the highest afloat but so to is the quality. So we had decided that we would buy 2 full drinks packs for the full 7 nights this was $69 a day each so $138 so with our exchange rate it was £109 a day so £763 for the week. We were told that we could only buy this on board so we went to the Grills lounge and asked. It would seem that there have been problems with this package as people have not really read the small print. You are limited to the number of alcoholic drinks - 15 each per day. But the soft drinks and mixers are unlimited. Some staff had difficulty understanding what unlimited soft drinks meant! OK so I like a drink and this is for 7 days. I tried my best but I really could not get through 15 alcoholic drinks in one day! We have been on other ships with these packs and we see people simply ordering the bar taking a sip from each and throwing the rest away just because they can. So a limit is sensible if in some cases a bit frustrating. We eventually bought the pack and ordered drinks. At the end of the cruise we worked out that had we paid over the bar it would have cost us over £1660 and I never manager 15 alcoholic drinks in a day and neither did my wife! Food is next and the menus in the Princess Grill are fabulous, service to was the best we have experience so far and we have been in suits in Celebrity ships. We had the same table for all our meals which was fortunate in being next to the window - we were lucky I guess. Drinks before dinner in the Grills lounge where they brought round a selection of 3 hot and cold canapes. Dinner was 7 courses including cheese board and coffee. We ordered wine by the glass from our package and this was perhaps a bit limited. Menus were everything we were expecting - fillet steak every night if you wanted, lobster twice that week. There were specials that you could order at lunch time so they could be ready for you in the evening. We did this once with Duck L'Orange where a whole duck was cooked for us to share - has to be cooked so long and it was fantastic. You can also ask the Maitre'D to do Crepes at the table Weather was not too great but toward the end of the cruise there was a bit of a heat wave. So much so that we were able to dine outside in the Grills terrace. The lunch time menu is a bit smaller but quality was top. Breakfasts were again at our table and usual range with just about everything on call - eggs Benedict, fillet steak and eggs and the ubiquitous English breakfasts. Didn't go much on the entertainment this time. Saw Mick Miller on the second night but after that I we were not really too fussed and went to the commodore club to listen to the lady piano player and singer. Only did afternoon tea once which was in the Princess Grill restaurant. Very goo but too much. We were served tea on the grills terrace in Rotterdam which was also very nice but had to be careful because dinner is just around the corner though you can go in at any time and your table is waiting for you. Tipping is always controversial and Cunard apply a daily charge to your account. Our rate was $13.5 per day. We usually remove one of the daily charges from one of us and then give individually the same amount or indeed usually more to staff who have stood out. I am now not to sure that this achieved what we wished. On the last night I handed out envelopes to both waiters, sommelier and Maitre'd. I also gave cash in dollars to our room steward. We paid out more than if we had had the automatic gratuities but at least I know they actually go to who I wish without interference from Cunard. My wife was therefore startled the following morning to see the waiters and all staff making a big fuss over another table and thanking them for their tips whilst our service was a bit flat. I seem to think that they thought that we had only given them half of what they expected yet we have given them more! This did leave a bit of a sour taste. I will talk a bit about the drinks pack we bought. We worked out roughly how many drinks we were likely to have each day including coffees, water and soft drinks. A large gin and tonic would have cost around $15 which would include the mixer and the 12%service charge. On the pack you could have any drink up to $11 but you were then given the mixer free so to speak and did not have to worry about the service charge. Coffee in the lounge was around $4 so a couple each in the morning after breakfast would soon mount up. We also ordered a bottle of water with nearly all our drinks the pack limited you to small bottles but you could have as many as you liked during the day. There had to be around 10mins between each alcoholic drink order. This was starting to get complicated. As I said I never got through 15 alcoholic drinks in a day though I did try! I could not keep this up for any longer but this was a holiday. Now saving for the next one. Read Less
9 Helpful Votes
Sail Date: June 2019
We cruise with Cunard most years, but found to our shock that it was ten years since we had been on QM2, so we booked this cruise. Basically it was a cruise made up of bits of other voyages, so did not have quite the same feeling as a ... Read More
We cruise with Cunard most years, but found to our shock that it was ten years since we had been on QM2, so we booked this cruise. Basically it was a cruise made up of bits of other voyages, so did not have quite the same feeling as a cruise where almost everyone embarks and disembarks at the same time and place, and was a bit lacking in things like World Club parties. But we expected this and did not mind. Rather unexpected was the four formal nights. We had forgotten how truly magnificent the ship is, with vastly impressive public rooms and huge expanses of real teak decks. This of course means that distances between venues can be quite great, particularly as our cabin was near the front and our restaurant at the back. This means you walk off more of the food you consume. The ship always seemed restful and tranquil, never crowded, though I believe it was, to all intents and purposes, full Our Q6 cabin was very nice with an expansive balcony and a blissfully comfortable bed. The bathroom unfortunately, though spacious, is poorly arranged. There would be plenty of room for a separate shower, but it doesn't have one, a great shame. Food in the Queens Grill was good with a wide choice, though the coffee was sometimes warm rather than hot. We did not eat anywhere else, prefering to enjoy the restaurant comfort, quality, and excellent service. Indeed the service was a great highlight. Both the restaurant staff and our butler and assistant were thoughtful, courteous, efficient, and kind. We could not have been better looked after. Our sommelier had a great knowledge of wine and great ability to convey his enthusiasms. Embarkation and disembarkation at Southampton were both very smooth, aided by our priority status. We were on the ship at midday and off by 8.20. We called at Hamburg twice, and QM2 always gets a great welcome and sendoff. This time we celebrated fifteen years of the ships association with the port. It is a most attrative city to wonder round. We also visited Gent on a Cunard transfer, and that too is a city worth seeing. While in some ways this cruise was harder work than one on the smaller ships, it was very much an experience, and one I would recommend. Best of all would be an Atlantic crossing on her. Read Less
8 Helpful Votes
Sail Date: June 2019
As someone who always believed inside cabins were sufficient I was dazzled by my first time in a suite (albeit the smallest suite possible). Still, a walk-in closet on a ship and a bathtub! We really enjoyed our cabin and our roomy ... Read More
As someone who always believed inside cabins were sufficient I was dazzled by my first time in a suite (albeit the smallest suite possible). Still, a walk-in closet on a ship and a bathtub! We really enjoyed our cabin and our roomy balcony, having breakfast on the balcony almost every day. It was also great fun on the balcony waving to all the boats that accompanied us out of Hamburg. The Princess Grill was superb every night except the first. The fish that night was average and we, two older women, were seated way off in a corner. Eating in the Princess Grill had been on my bucket list but I felt that I was still on the outside looking in. However, the (very entertaining) maitre d quickly moved us to the center of the part of the room that overlooked the promenade deck and we were much happier there. The food was very good, mostly well executed classics, and anyone looking for more trendy choices might be disappointed. We loved the Dover Sole and the Chateaubriand and the Cherries Jubilee (you get the picture). Mostly we loved the atmosphere of muted, leisurely meals in an attractive room with excellent service. Dinner became our evening activity and we often missed the planned entertainment as a result. What else did we do? We enjoyed the singers and dancers when we did make the shows and regretted missing the violinist. The planetarium was moderately interesting as were the speakers. We tried to visit all the bars but gave up and pretty much settled on the Carinthia where we could have a light meal with our wine. Zumba was fun but the pools were rather cold. The Golden Lion Pub offered good fish and chips. Afternoon tea in the Queen's Room was a disappointment -good food but a mad rush to get in and get a table. The library was lovely and the Promenade Deck was a comfortable place to sit or get some exercise walking. Service was excellent and we appreciated the young man who brought our room service breakfasts, our assistant waiter, and all the nameless crew members who smiled and made us feel welcome. We only took one shore excursion - to Bruges - which left us needing to do a lot of walking to get to the center of town but was well organized and on time. We explored on our own in Hamburg and Guernsey. Regarding the ship, she is showing her age (I had sailed on her in 2005) but just barely. She is still a magnificent "grande dame". Just don't expect glitz and glitter and instead settle into a leisurely, relaxed way of life. Read Less
1 Helpful Vote
Sail Date: June 2019
I choose a transatlantic cruise onboard the magnificent QM2 which departed New York in mid June. I was looking for a complete break after a particularly hectic period and couldn’t have imagined how thoroughly revitalising the experience ... Read More
I choose a transatlantic cruise onboard the magnificent QM2 which departed New York in mid June. I was looking for a complete break after a particularly hectic period and couldn’t have imagined how thoroughly revitalising the experience would end up being. I travelled solo and was amazed at the sheer quantity and variety of things to do - along with the choice to do as much or as little as you like. A typical day for me consisted of breakfast in bed, a walk and sometimes a long sit on the Upper deck, a light buffet lunch, one of the activities in the afternoon (often a short insight tour) or a visit to the library, a workout or pool visit and then the nightly LGBT happy hour each evening at 17:00 in the Commodore Club. I’d then have a late sitting dinner in the Britannia restaurant, where the food was good restaurant quality, on an excellent table of 8 great fellow voyagers, followed by a drink or maybe a spot of roulette in the casino - and repeat! Guests were super friendly and very sociable everywhere onboard and this was really noticeable from day 2, when people started to relax and get into the swing of the voyage. The LGBT happy hour was an absolute blast and a great way to meet like minded people - I met some fantastic people there and also stayed in touch with some of my table colleagues. Service everywhere was genuinely exceptional and the ship is meticulously run - in terms of organisation. As for the ship - she is magnificent in so many ways and I’m so grateful that Cunard had the vision to build a genuine ocean liner to replace the QE2. Gazing out into the vastness of the Atlantic Ocean From the promenade decks is a humbling and wonderful way to spend some reflective tine! I left Southampton totally revitalised with some amazing memories - so much so that I’m doing another crossing, this time from Southampton to New York, just before Christmas and for less than the price of a premium economy airfare. Read Less
4 Helpful Votes
Sail Date: May 2019
A lot of positive reviews have been written about the Queen Victoria and to be fair I agree with a lot of what has already been said especially about the public areas, facilities and the staff, all very good. However, the age demographic ... Read More
A lot of positive reviews have been written about the Queen Victoria and to be fair I agree with a lot of what has already been said especially about the public areas, facilities and the staff, all very good. However, the age demographic on board our cruise I would put as an average of 70 maybe even 75 with many obviously much older, ok that's not a problem if you fall into that age range, I'm in my late fifties and I looked like a spring chicken, honest. Consequently the public rooms were full of old people doing old people things-sleeping, reading books and playing cards. The evening venues were relatively quiet because there weren't a lot of people who wanted to party (apart from the Queens room). If you identify with people who walk around the ship carrying their latest novel (even when going to the theatre) then your quids in. We saw about two families on board I guess they had all the childrens facilities to themselves which must have been good for them. The princess grill was good, the service was excellent the food generally good but not earth shattering and at times below the standard expected. We got a 6 wine package from the Captains table list, the wines were absolutely nothing special, it was quiet amusing to listen to the sommelier wax on about a $11.75 bottle of wine and then charge $57.00 for it (I have the photos but couldn't upload them due to their small size the wine was a J.LOHR Merlot 2016 Los Osos, look it up.). So having paid upwards of £11000 for the cruise and an onboard account of £800 was I happy with the outcome? Generally yes, would we do it again? No. Finally cruising isn't for everyone we had a good time but it didn't quite live up to expectations. Read Less
9 Helpful Votes
Sail Date: May 2019
Chose this cruise as it visited Visby, Klaipeda and Oslo, which we had not been to before, plus some old favourites like Skagen, Copenhagen and Kristiansand. A 16 night cruise with 5 formal nights and plenty of sea days. (To be honest we ... Read More
Chose this cruise as it visited Visby, Klaipeda and Oslo, which we had not been to before, plus some old favourites like Skagen, Copenhagen and Kristiansand. A 16 night cruise with 5 formal nights and plenty of sea days. (To be honest we would have happily missed St Petersburg as every Baltic cruise goes there and there is a limit to what you can do) We've travelled on the QV several times before, always choosing a restricted view outside cabin as it gives you a light cabin without the cost of a balcony, and the view is perfectly adequate unless you plan to spend a lot of time in the cabin. As usual the cabin was kept immaculately clean by our steward. The QV is like a comfortable slipper...everything just seems right. Plenty of quiet spaces, a lovely library, good shows in the evening and attentive staff. We also had the bonus of Captain Andrew Hall, who was friendly and approachable, although his weather forecasts always seemed wrong. Plenty of choice food wise, morning, noon and night. We tended to eat in the restaurant most nights apart from a few port days when our early sitting didn't fit in with our return to the ship. Rest assured that the food in the Lido was excellent in the evening and in some cases, surpassed that in the main restaurant. Our only disappointment was we felt the quality of meet had declined from previous voyages. Highlight of the trip for us was Oslo, even though it rained most of the day. The city has some lovely buildings, open spaces and public art. We ended up walking about 14 miles around the city. Klaipeda in Lithuania also surpassed expectations....a lovely old centre, best explored on foot following a guided tour supplied by the local Tourist Board. It pointed out old buildings and some lovely art that we might have missed had we stuck to the centre. Our only disappointments were that a) a few guests choose to ignore the formal evening dress code and were allowed into the restaurant wearing polo shirts with no jacket, when everybody else were in their finest tuxedos and b) the QV was virtually full of Brits this time. On previous voyages we have found a more varied international makeup which we think adds to the trip. Its always lovely to talk to someone from another country to get a different perspective of things. Overall - would always recommend the Baltic for first time cruisers and the QV for anyone who likes to dress up a little and recreate a bit of glamour. Read Less
3 Helpful Votes
Sail Date: May 2019
We chose a short 5 night cruise out of SOU to give our friends a taste of cruise life - he has mobility issues and has not travelled for some time - we thought a cruise would be ideal. The whole embarkation process was fantastic and the ... Read More
We chose a short 5 night cruise out of SOU to give our friends a taste of cruise life - he has mobility issues and has not travelled for some time - we thought a cruise would be ideal. The whole embarkation process was fantastic and the staff very helpful. That's a positive! On the negative the ship now has the feel of a rather tired but yet still grand Old Lady. Some areas are in need of a refit (eg some of the carpets) and refresh. Let's deal with the negatives first - on board charges for drinks and extras (eg spa) are EXTORTIONATE - we tried to purchase a drinks package but this was $69 per day per person (so you can't even share with your spouse) and was for drinks up to the value of $11, however a double G&T is well over $13, so are the majority of glasses of wines so you would still end up paying extra. For a 5 day cruise this would have amounted to £690 and you would still have to watch how you chose your drinks!! Food - Kings Court buffet looks great until you realise that almost everything is repeated 3 times in various area so the overall choice is a little limited. The food in the Britannia Restaurant is average with hardly any vegetables served. It was only on the 3rd night that we discovered the "always available" menu which included steak,chicken and fish dishes - these were much better than the menu although our waiter was obviously not happy that we had discovered this! Cabins - we had a balcony cabin which was fine although the bathrooms do need a refit. Our beds were SO COMFY we are considering purchasing an identical mattress for home!! (Sealy manufacture) Entertainment - sadly the cruise company/chorus were dreadful, 4 'shouty' singers 3 of which were out of time/tune. There was a great comedian and a fab tribute 60's band though which made up for it. This was our 9th cruise so we do have a fair amount of experience with Cunard and other companies - sadly our overall experience was not as good as others and as this was very much a "fill in" cruise between transatlantic crossings were felt as though some staff treated us as the 'poor relations' ie..."oh bless, they can't afford a real cruise so they do a mini cruise instead..." If this were a school report it would read "Good have done better" Read Less
5 Helpful Votes
Sail Date: May 2019
I fell in love with the QM2 when I did the transatlantic crossing last October. I booked another transatlantic so wanted another one in between. Because the single cabins had gone then the cost was extra expensive so a short cruise was ... Read More
I fell in love with the QM2 when I did the transatlantic crossing last October. I booked another transatlantic so wanted another one in between. Because the single cabins had gone then the cost was extra expensive so a short cruise was needed. This visited p places id not been to before as well. I was on a table of 8 for the 6pm and the writing staff were friendly efficient and very professional. There wasn't a meal I didn't enjoy. The main meals are a little short of vegetables but we asked for extra and they were provided for us every night. I chose to eat all my meals in the Britannia apart from breakfasts on tour days when I had room service and late night snacks when I used the kings court. People are very friendly and so I never lonely and shared tables at lunchtime. There were lots of activities to do and I enjoyed them all. I did a couple of spinning classes but don't why these have to be paid for as other classes were free. I arrived early for embarkation but that was not an issue and I was on the ship in under 30 mins. I self disembarked so that was equally smooth. The tours are great. I went on the walking tour and canal ride in bruges. The tour guide was very informative and with doing four a first visit. On Guernsey I did the sea kayaking. This was great was it was the other side of the island di we had chance to see the island and the instructor was very friendly and from the island so very informative. Highly recommended. The entertainment was mixed. Some very good, some ok and some not quite up to it. Read Less
4 Helpful Votes
Sail Date: May 2019
I stayed in an interior cabin on this recent cruise and found it to be just what I needed for a comfortable bed in the evening. Linens, pillows, comforter - all great. Cabin attendee was warm hearted and helpful with anything needed. ... Read More
I stayed in an interior cabin on this recent cruise and found it to be just what I needed for a comfortable bed in the evening. Linens, pillows, comforter - all great. Cabin attendee was warm hearted and helpful with anything needed. Bathroom was starting to show its age, but great shower pressure, size and heat. Spa services were wonderful, took advantage of some of the discounts onboard during slower times and found the value to be good, especially considering you get use of the in-spa jacuzzi and pool. Ate in the main dining room twice out of the five nights and probably would reduce this number on the next cruise. Service was not nearly as good as specialty restaurants, though I had no issue with the food quality. Our waiter in the second seating was rude, always trying to rush and never in sight after the order was given. It also took a long time for the sommelier to get to our table, he clearly had his hands full and the two times we ate there he would arrive at our table around the time we were eating our appetizer. I don't fault the ship for this and give a 5 star review because this was easily solvable by eating at the specialty restaurants where all these issues were more than solved. The Veranda was wonderful (ate there twice) as was the rotating restaurant - we had Indian and it was great. Loved grabbing lunch at the golden lion pub in the afternoons. Pool decks were nice and public spaces in part because there were far less children on this boat than many other carriers. This kept things more organized. My wife and I are in our early 30's and felt well placed in the crowd. Overall a great experience and great value. Will be back and would like to try the princess grill on the next voyage. Cheers Read Less
7 Helpful Votes
Sail Date: May 2019
We have done this trip before and wanted to go back at a different time of year. We always sail with Cunard having experienced the cattle market of other lines sailing from Southampton. As always the service was impeccable and crew ... Read More
We have done this trip before and wanted to go back at a different time of year. We always sail with Cunard having experienced the cattle market of other lines sailing from Southampton. As always the service was impeccable and crew are always happy to have a chat, they smile and are sincere. Formal nights are now called Gala nights but the themes remain the same. One of the main reasons we sail with Cunard is because we like the formality of dressing up properly in the evenings. We also enjoy dancing in the ballroom to live band music. The singers can vary in ability though and this time we had an excellent lady singer and a dreadful male. Cunard are very clear that ‘dressing’ is a requirement and you know what you are signing up for before you embark. There are areas that can be accessed for those who wish to dress more casually. As for drinks prices - if you are used to London prices, cocktails and beer are comparatively priced, however wine is expensive. This trip followed the aforementioned Baltic, and I see that a previous passenger complained that the ship was too cold. I guess that they changed the air con to suit this as we spent our trip too hot! If you have never done the fjords trip, you really should. We’ve done it twice now, both times on QV. The weather was amazing, 24c in Haugesund. Norway is expensive, however the scenery is fantastic and there are things you should see before global warming has its way. The Briksdal glacier for instance, is a shadow of its former glory and yet remains an awesome sight. So if you are someone who likes to dress properly, enjoys politeness and old fashioned service, Cunard is for you. Read Less
3 Helpful Votes
Sail Date: May 2019
We've cruised some over the years: river, small ship, big ship. It's a great way to travel. Queen Victoria is the most gorgeous ship I've ever seen. I was so immediately "at home", all the positive reviews of her ... Read More
We've cruised some over the years: river, small ship, big ship. It's a great way to travel. Queen Victoria is the most gorgeous ship I've ever seen. I was so immediately "at home", all the positive reviews of her are true. I am grateful to Cruise Critic reviewers for all their information, it really made a difference. Actually, we found our cruise to be better than the reviews. While there certainly could be more horizontal space in the cabin for "your stuff", and the bathroom is tiny, that's about the only change I'd make. We dined mostly at the Lido buffet and the food was amazingly good with great variety. Service was adequate. The "activities" were fine, we didn't participate much. An artist demo was a waste of time, but Big Dave who manages the Goring, a luxe London hotel was great. The entertainment was mediocre to awful, the "Hollywood" production was the worst I've ever seen. Most staff was polite and professional; interesting to realize after a couple of days that they lack the seemingly-genuine friendliness of the crew on all the other cruises we've taken. Exception was the bar staff in the Chart Room ... most of them were barely civil. Embark and disembarkation was handled very well. Except for one thing: COMMUNICATION We had issues with the Drinks Package and were run around in circles almost 2 days. Communication overall was pretty awful ... and non-existent when it comes to the ports. Cunard is only interested in selling their own shore excursions and provides absolutely no real information on the ports. I found their shore excursions so expensive that I didn’t book an. $59 for a 2-hour walking tour of a small Norwegian town?? Sure, there's a 2-page information sheet delivered the every evening, but it contains very little solid information. A perfect example is Olden. Cunard’s map is a big blob of grey surrounded by more shades of grey, lines that might be streets ... and not a word on the map. I had no idea who to ask, so I visited the Purser's Desk. Looking down, we had seen three little trains, some large buses and lots of activity on the dock. I wanted to go out to the new Loen Skylift, and there might be some other activities we'd like. The clerk shrugged her shoulders when I asked about the map. I was told to sign up for one of Cunard's shore excursions. She said "it's a small town, there's little to do". Really? Then why are we here? What about those little trains? Another shrug. Other passengers were asking the same questions and being given the same answers: "who knows?". This was beyond aggravating. I had extensive research notes on this cruise, but as you all know, some details can't be verified until you arrive at the dock. I could have purchased hours of internet from Queen Victoria and done more research for several hundred dollars, of course. Based on previous cruising experience, I did expect some level of information from the ship. This is Norway, after all, not the Caribbean where most ports are often quite alike. Another example: we had received an email announcing our last port would be hosting a big festival in honor of Norwegian Constitution Day, so no shore excursions. I was really looking forward to Haugesund and the festival. The daily news told us about a couple of parades, and that there would be shuttle busses running all day to the festival for people with limited mobility. That was the extent of the info. They had added a couple of shore excursions. The walk was supposed to be "ten minutes", but we've heard that before. My husband has had a hip replacement, so we boarded one of the busses. It took us to the bottom of a huge bridge over a big river, maybe 3 stories. We were expected to walk up this bridge and down the other side, or perhaps there were several flights of stairs, we couldn't tell. Coming back, we'd have to climb to the top of the bridge again. This was too much for people with limited mobility, that's for sure. There was no sign of a festival of any kind. We asked a couple of people returning to the ship and they confirmed that "the morning parades were the festival, there were no stalls with Norwegian goods or foods, no music, nothing much except a long line of bars and restaurants" on the water". Very disappointing. These two examples are merely that ... Cunard is a wonderful cruise line, Queen Victoria is just a gem and we enjoyed almost every minute. We'll cruise on her again for sure. But someone is not doing their assigned job on Queen Victoria. There's no excuse for not giving passengers any real port information ... just a bunch of fluff and history ... little about the activities available. Read Less
7 Helpful Votes
Sail Date: April 2019
There’s no point beating about the bush. Booking my first cruise filled me with dread; at one stroke I was destroying my credibility as an independent traveller. 15 years and 40 cruises later, I admit I couldn’t have been more wrong. ... Read More
There’s no point beating about the bush. Booking my first cruise filled me with dread; at one stroke I was destroying my credibility as an independent traveller. 15 years and 40 cruises later, I admit I couldn’t have been more wrong. Sea travel has opened up a new world of exploration and last week I repeated my first ever cruise, but this time with Cunard. Would the grand histories of the Baltic ports be matched by the royal splendours of Queen Victoria? THE PORTS Every city on the Baltic itinerary is steeped in history and if palaces, galleries and cathedrals are your thing then this cruise does not disappoint. And if, like me, you appreciate Scandinavian art and design, the ports have some wonderful specialist shops and art studios as well. Be prepared for eye watering prices, however. A cup of coffee and a pastry in Copenhagen for £9 is one thing, but £925 for a cake slice is quite another, albeit an exquisite one designed by Georg Jensen. St Petersburg remains the highlight destination and these days there is more of an effort to make visitors feel welcome: immigration formalities have been streamlined and stern faces replaced with occasional smiles. This is one port where organised excursions are the only way to enjoy the city’s palaces and museums because independent sightseeing is impossible without a visa. I started with a four-hour walking tour, led by a witty and knowledgeable guide who was as happy to be quizzed about Salisbury as she was to rib Putin. One of many highlights was the Church on Spilled Blood with its onion domes reaching to the sky, still beautiful despite a major programme of renovations. Stockholm’s royal palaces are as good a starting point as any for understanding the city’s history but there is so much more. The Museum of Modern Art on the island of Skeppsholmen is worth a visit, its gardens home to colourful and zany sculptures. Although there is a shuttle bus service available, I found it as quick to take the riverside walk past the Film Museum and enter Stockholm via the warren of narrow streets in the Old Town. Of the other ports, Tallinn is compact and the easiest to explore on foot. My starting point was the 13th century cobblestoned main square where I enjoyed a coffee in warm sunshine. From there I walked up to the Alexander Nevsky Cathedral, an orthodox and gloriously ornate cathedral funded by public donations. Kiel on Germany’s Baltic Sea coast was less impressive. It is twinned with Coventry but has not been as successful in rebuilding after the devastations of war. The Rathaus, or Town Hall, with its ornate interior survived the bombing but Kiel is one place where the best plan might be to book an excursion. THE SHIP Ask loyal Cunarders which is their favourite ship and the answer more often than not is Queen Victoria. I can see why. My cabin was spacious and the public areas luxuriously comfortable, with deep sofas and armchairs waiting to help relieve tired legs after busy days ashore. The dark wood veneers, deep pile carpets in golds and creams, and art deco marble tiling all recall a golden era for passenger ships. The elegant Queens Room on Deck 2 is a popular haunt, not only for afternoon cream teas served by waiters in white gloves but also because it is a ballroom where every evening there is dancing to live music. Cunard dance hosts offer to partner single guests and during the day there are classes led by a professional dance couple. Guests Jane and Robert from Harlow in Essex are keen dancers and the ship’s ballroom was one of the reasons they booked the cruise. “The setting is beautiful,” Jane told me. “We love dancing and enjoyed our times in the Queens Room – but more opportunities for sequence dancing would have been nice.” The handsome two-storey library is well-stocked and the two librarians impressed me with their courtesy and knowledge. At the Purser’s Desk, international receptionists like Lisa from Berlin, Martin from Vienna and Charles from Cambridge were fine ambassadors for Cunard, cheerfully responding to my questions and often providing me with additional maps before going ashore. I cannot think of any area where service was less than excellent. On deck and in the bars, stewards were attentive however busy they were and in the Chart Room ($4.83 for an Illy cappuccino), waiters Julito, Martina and Rolando made every visit special thanks to their professionalism. It was the same in the Britannia Restaurant with waiters Gede and KC delivering faultless service at our table, and Cyril offering expert wine advice. The House wines were good although $14 for a glass of red made my eyes water! The galleys prepare around 5000 meals a day and standards are high. My beef sirloin and pork medallions were first rate, piping hot and full of flavour, and the fish was also excellent, whether the roasted monkfish or the grilled turbot. When I asked for chips, they were delivered immediately. For desserts, and knowing that coffee and chocolates or petit fours would follow, I generally restricted myself to the ice creams. Yes, there were disappointments but they were remedied quickly. My roast turkey one evening was lukewarm and Gede handled the matter without fuss, apologising and returning promptly with a hot replacement meal. There was a wide range of activities to choose from on sea days, from bridge and watercolour art classes to port presentations and talks from guest speakers, all of them well attended. Captain Tomás Connery was seen around the ship every day – always a good sign - and at midday updated us with navigational details. In the evenings, The Royal Court Theatre Company presented music and dance shows to packed houses and there were guest artists too. My favourites were Roy G Hemmings who spent ten years as a singer with The Drifters and Jon Courtenay, an energetic pianist comic. Perhaps because of the Baltic itinerary, there was an international dimension to the cruise. The majority of passengers were British but there were several other nationalities as well – mainly Australians, Americans, Germans, French and Dutch . . . and one South Korean. Does such a mixture have a major influence on menus? Not according to Jackie Bott, the ship’s Hotel General Manager (HGM). “People generally come to Cunard because it’s Cunard,” she told me. “Our international guests tell us that they don’t want to be served with their local dishes. They want to taste British food.” Nancy and John Keisman, guests from Brandon in Mississippi, took the same view. “We loved this cruise,” said John. “Not only for the ports with their different cultures but also for the opportunity to enjoy some great British food - Yorkshire pudding was new to us but we kinda liked it!” Nevertheless some of the food did reflect Continental tastes. The variety of bread and pastries served at breakfast in the Lido restaurant on Deck 9 is one example, with white, black, rye and brown breads, along with bagels and croissants, available each morning. WORTH BOOKING? The Baltic itinerary features throughout the Cunard 2019/2020 brochure and, although I have now done it twice, I would happily do it a third time because each port offers such a diverse range of history and culture. But the real star of this cruise was Queen Victoria and I can’t wait to return on board. HGM Jackie Bott unwittingly summed up the ship’s success when she told me what appealed most about her work in leading a department of 800 officers and crew. “Passengers think it must be the chance to see the world that is the best part of the job, but ports are secondary to people and in any case I’ve visited most ports more than once. People are far more interesting and complex and they are central to everything we do at Cunard.” No surprise, then, that Queen Victoria delivered such a successful cruise. Read Less
3 Helpful Votes
Sail Date: October 2018
First cruise and chose a mini one to see if I would enjoy life on sea. Upgraded to a Princess Suite which was a lovely surprise. Large spacious room with sofa and coffee table. Fridge stocked with non alcholic and alcholic drinks. Large ... Read More
First cruise and chose a mini one to see if I would enjoy life on sea. Upgraded to a Princess Suite which was a lovely surprise. Large spacious room with sofa and coffee table. Fridge stocked with non alcholic and alcholic drinks. Large bottle of water $5 and beers $6. So not cheap. Service added on top. Bathroom had Penhaligion's toiletries which was a nice touch. Dressing gowns, slippers, hairdryer. Lots of wardrobe space and hangers plus safe. The staff are exceptional. The ship is huge so it involved lots of walking. The public rooms are big and spacious. The Queens Grill is lovely, albeit quiet. Great menu for breakfast, lunch and dinner. (Although private parties in the adjoining restaurant meant we had to walk up and down and around to get to the Grill, rather than take normal route).The Kings Court is very busy and noisy and it is not easy to grab a table at lunchtime. Lots of choice available. Never ate in the Brittania but looked good with a great atmosphere. Afternoon Tea in Grills Lounge was nice but quite rushed. Waiters seem to give 2 finger sandwiches, to small cakes, one scone and tea and it is over. The Commodore is very relaxing for after dinner drinks. Pianist every evening. Shops cater for the affluent with a box of Cunard biscuits $20. Entertainment was mediocre. Dancers one night seemed to be members of crew, acrobatics another which were quite boring, The Beatles tribute were good and Walk Like A Man (Frankie Valli tribute) excellent. It was a shame that all theatre shows only lastes an hour. Karaoke in the pub was just that. There were talks on the Queen Mary 2, The Titanic and the Malaysian plane that crashed. Latter two subjects bit depressing. Queen Mary talk interesting. Library beautiful. The decor of the ship was amazing with beautiful bronze wall coverings and art. The trip was great fun, although nothing much going on in Hamburg. My only criticism about the trip would be poor communication. There was no clear information prior to boarding the ship about boarding or sale time. There was no full daily itinerary prior to trip (received this information daily on board), there was a black tie Gala nite, yet I was informed prior to trip that dress code for all 4 nights was smart attire. We were not given any clear information on what our upgrade included. Tea and coffee free if self served otherwise charged. I think it would be really helpful if once on board, there could be a talk for first time cruisers with general information about how it all works. Read Less
3 Helpful Votes
Sail Date: September 2018
Incredibly expensive 30 dollars for a photo...less impressive than P&o...yet supposed to be the 5 star arm of the carnival organisation...30 minutes to get a drink... unacceptable...just not enough staff and waiter was complaining of ... Read More
Incredibly expensive 30 dollars for a photo...less impressive than P&o...yet supposed to be the 5 star arm of the carnival organisation...30 minutes to get a drink... unacceptable...just not enough staff and waiter was complaining of working 75 hours a week... entertainment ok nothing special...the comedian kev orkian was brilliant but the rest was ordinary and bland... other entertainment...well there just wasn't enough to do... food was on par with p&o but nothing spectacular in fact if anything if a lesser standard. .room was sgabby...TV channels awful and dated...no interactive TV .. bottle if water with tea and coffee making facilities is NOT free be careful... highlight of the trip was karaoke that says something the guests performing better than the ship...I expected so much more...a bellboy on day 1 for an hour is not 5 star.... and never go to Guernsey on a Sunday it's CLOSED...shame no one figured that out on the ship when we were at sea all day Saturday....all in all it failed to live up to its promise or its price point.... I Read Less
4 Helpful Votes
Sail Date: September 2018
This was a tester cruise. I thought I would start with my perception of the best. Not sure that was true. There were some disappointing features generally and other passengers I spoke with did feel the service decreased over the weekend of ... Read More
This was a tester cruise. I thought I would start with my perception of the best. Not sure that was true. There were some disappointing features generally and other passengers I spoke with did feel the service decreased over the weekend of the short cruise. They had been on the ship for a longer cruise running into the short cruise. The food was not as good as we had hoped. It was definitely 3 star. Can't complain about the amount of a available food. You really can eat all day. Staff were pleasant enough but not overly so. The shore trip was well executed but unfortunately the shopping was poor as most shops were closed. Overall it was a good weekend but not value for money. I will try other companies to be able to compare with Cunard. On balance I think that my expectations were too high. Set them lower and you won't be disappointed. Read Less
7 Helpful Votes
Sail Date: September 2018
I only have one complaint. The choreography on the ships own companies show was appalling. I am not sure that I was the target audience to be honest, which is strange as a 55 year old female theatre and musical theatre goer, I believe I ... Read More
I only have one complaint. The choreography on the ships own companies show was appalling. I am not sure that I was the target audience to be honest, which is strange as a 55 year old female theatre and musical theatre goer, I believe I should have been pretty near the demographic? There was no flow between the songs, the vague attempt at a storyline at the start then dwindled and stalled to a halt before the audience could get engaged with any characters that were being developed nicely at the start. If its a review, make it a review, if its a story make it a story, a journey don't mix it. We were on Britannia in March and Ventura in June this year. I think somebody should take a look at whats on offer on P&O, their sets are far in advance of the set you were using. The tiny (for a stage) TV screen starting showing the most uninspired cartoon of fish, suddenly somebody pushed a singer onto the stage, in a mermaid costume, sitting on a fake rock on wheels, it reminded me of a school play. The costumes didn't fit and dancers were pulling at their clothes as they turned away, the styling was uninspired and had no WOW. The sound quality of the band was really badly balanced, has anyone bothered to sit with an audience and actually listen to the sound and whats going on? There was little life in the sound and it made the musicians sound dull and bored. There was so much talent on stage, working hard at getting the best out of what they had been given to work with, being let down by people, who in my opinion are simply not up to the task of producing work that is of a quality that I expected from Cunard. Goodness me, go the National, RSC, go to The Fringe, go see some physical theatre, get inspired, shake it up or you will be left behind, your audience is a lot more educated than you think and its insulting to be served this. Read Less
4 Helpful Votes
Sail Date: August 2018
We sailed a quick 5 day last year on the Queen Elizabeth and wanted another go at the Cunard experience. We had an excellent rate for a balcony cabin, grats included via our agent's affiliation, so a good value all around. We ... Read More
We sailed a quick 5 day last year on the Queen Elizabeth and wanted another go at the Cunard experience. We had an excellent rate for a balcony cabin, grats included via our agent's affiliation, so a good value all around. We like Cunard because of the upscale atmosphere, almost no kids sailing on this itin, low key approach to onboard sales, formal nights and size of ship, Absolutely no complaints. The Victoria was in amazing shape, very clean, beautiful, no areas in need of help. Food: their buffets are excellent, so much choice, no cutting back on 'upgraded' options like smoked salmon, fish, good cheeses, etc. I am a pescatarian but never felt underfed in any way. The Britannia DR fell a bit short for us. Small portions, especially the fish & seafood entrees and the deserts were disappointing... often lacklustre, very small portions and missing visual appeal. Having said that, the chocolates/candied ginger etc served with coffee were always a lovely touch. Oh, and lunch in the DR on the last sea day was the best meal we had all week in there. We had dinner in the specialty section of the Lido. We went on Asian themed night and it was excellent. Highly recommend. Wonderful food, great service, best desert of the cruise. Nice and romantic with a table for 2 next to the expansive windows. Entertainment: was mostly a miss for us. They work their singers/dancers to the bone, with 3 different shows on a 7 night sailing, performing 2x night. The singers are ok, but not good enough to warrant several solos each over the 3 shows. We left half way through the 2nd night of the 3 but decided to give it another go on their final night (day 6) That show was better than the other 2 combined. The 3rd? night of the cruise they featured a comedian from the 60's? Somewhat famous from UK telly from years back, apparently, but as Canadians in our early 50's we thought he was dreadful. Jokes we've heard before from better performers, a ridiculous song about Viagara... ouch. Just when we'd about given up on good entertainment in the theatre space, they piled in on the last 2 nights and there was almost too much to choose from. A great men's quartet for singers, and a wonderful Australian violin player, who was actually funnier than the 'comedian'. I think Cunard need to scrap their entertainment director and start fresh. There was certainly no lack of $$ put into the costumes, they were abundant and well done, but the song choices, boring choreography and muddied themes make the production shows a sad experience. The casino was ok, but the slot machines are old and extremely stingy. What was great, as always, was the live music. Always something going on, no holding back on the budget for musicians, which definitely adds to the overall atmosphere of the ship. Read Less
6 Helpful Votes
Sail Date: August 2018
Visiting norway and iceland Again Queen Elizabeth has technical problems : can‘ t therefore landing in Isjafordur. Excursions are cancelled; yesterday night the ship could‘t drive all the time with her max. speed, so we had a ... Read More
Visiting norway and iceland Again Queen Elizabeth has technical problems : can‘ t therefore landing in Isjafordur. Excursions are cancelled; yesterday night the ship could‘t drive all the time with her max. speed, so we had a delay in Akureyi. I remember my cruising by QE 2 years ago: in St. Petersburg we could‘t depart; by the way: it has been the same captain Why cunard is not able to remove the known technical problems? I hope they will solve theses problems to the next cruise we have booked with Queen Elizabeth in may 2019: from yokohama towards alaska and to vancouver. I ithink cunard requires too much of this ship. Captain says that we shall have understanding for her decision. This will be difficult because things repeat. Summery: crew- specially in restaurants, bars, on deck and the butler in the staterooms is very courteous and friendly. The german hostess sometimes was arrogant and complacent. The (english) travel tours hostess rattled off the explanation of the trips. Dining in Queens Grill had been excellent; cabin was luxurious and calm. We will return and hope that technical problems will be solved. Read Less
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