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10 Helpful Votes
Sail Date: October 2017
We decided to do a short cruise on the recently refurbished Queen Victoria to see if the additions had improved things. They had. We had one of the club balcony staterooms and were able to dine in the Brittania club restaurant which ... Read More
We decided to do a short cruise on the recently refurbished Queen Victoria to see if the additions had improved things. They had. We had one of the club balcony staterooms and were able to dine in the Brittania club restaurant which allowed us to chose when we dined instead of having to chose an early or late sitting. The stateroom was adequate in size with a slightly larger balcony although we didn't spend a lot of time in our room. The only negative point regarding the room was the air conditioning. It was fixed on one temperature and we were unable to control the temperature with the thermostat. We did report it and it was alleged to have been fixed but nothing changed. The fixed temperature was bearable as we didn't spend much time in the room. The club restaurant was lovely. The food was good and the staff their usual friendly selves. Like others have commented on, the wines are very expensive and in my opinion unjustifiably so. There really is no reason to charge such high prices for drinks. The ports we visited were OK if unremarkable other than Venice which, despite the hordes of cruise liner tourists, is still lovely. Purchases on the ship, should anyone wished to have availed themselves of this opportunity had an additional 24% tax added to the existing surcharge Cunard already impose. This was apparently due to a Greek law ( we started from Athens ) that the ship had to comply with and would not be released from until the ship visited a non EU country! No attempt was made however, to call at Albania or Montenegro for instance to release this tax as we made our way up the Adriatic. Overall, we enjoyed Queen Victoria and will most likely book a cruise on her again some time in the future. Read Less
4 Helpful Votes
Sail Date: October 2017
When originally booked cruise was going to spend 2 nights in Istanbul; after the problems in Turkey last year the itinerary was changed with Sarande, Albania and Heraklion, reteadded. After research into Sarande, decided to stick wit ... Read More
When originally booked cruise was going to spend 2 nights in Istanbul; after the problems in Turkey last year the itinerary was changed with Sarande, Albania and Heraklion, reteadded. After research into Sarande, decided to stick wit hothead reservation. From the moment I stepped on board I got the feeling that the QV was a good ship. Crew were friendly and the whole embarkation process was handled smoothly and efficiently; certainly more so than when boarding the QM for the Christmas cruise. There were even shuttle buses to take us from the terminal building to the ship. The Victoria recently came out of a refit and my cabin was immaculate. I had booked a deck 4 guarantee obstructed view cabin and was pleased to be assigned a cabin on deck 5 and the only obstruction was when looking down. I was concerned about the quality of the food given some of the reviews I had read but was very pleased with the quality and quantity of the food. I am lactose intolerant and got to chose my meals the night before and have them cooked without dairy. Lots of choice so no complaints there. Lunches were taken in the Lido except in Crete and Rhodes when I ate ashore. Lots of choices and even a few lactose free sandwiches. The salad bar was particularly good and there was no wilting lettuce. Breakfast was also usually in the Lido, usually lox and bagels and scrambled eggs on one day when a new pan appeared in front of me. The bread and rolls were freshly baked and far too tempting! I took one course on using an IPad for photography. I wish it had been offered on one of the sea days before our first excursion as it had lots of good advice and was worth the $15 charge. I did not attend the shows, nor did I attend any of the lectures. Neither interested me. I had hoped there would be something on the history and culture of the area in which we were sailing rather than an ex White House staffer from the “W” era or some one talking about pop music. Enjoyed listenening to the string quartet, and the hardest on a couple of occasions and watching the ballroom dancers. Most passengers were from UK and man, many of themcould dance! Only did one shore excursion in Sarande. An interesting stop and tour of Butrint. Read Less
12 Helpful Votes
Sail Date: September 2017
Having cruised many times with Princess Cruises, we decided to try Cunard's Queen Victoria because the itinerary included Dubrovnik, Montenegro and overnight in Venice. The ship had just undergone a £34 million refit in May and ... Read More
Having cruised many times with Princess Cruises, we decided to try Cunard's Queen Victoria because the itinerary included Dubrovnik, Montenegro and overnight in Venice. The ship had just undergone a £34 million refit in May and looked splendid, especially the Queens Room, Garden Room and theatre. That said, the new Grand suites and the additions like the Britannia Club restaurant are of no benefit to the majority of passengers. The ship was filled to capacity (around 2,000 passengers) with 1,300 Brits and several hundred Australians but, surprisingly, it seldom felt crowded. PROS • Good itinerary and we had sufficient time to explore independently at each port. • Efficient embarkation, disembarkation and port tenders. • Splendid decor with elegant Queen's Room, Garden Room and good theatre. • Excellent afternoon tea in Queen's Room and good pub lunch in the Golden Lion. • We enjoyed Jenny Bond's lectures, talks on forensics and the piano and guitar recitals. • Cunard is not constantly trying to sell passengers photos, art works, spa treatments etc. CONS • Food in the Britannia restaurant was a major disappointment. • Service was generally mediocre, especially in the Lido but our cabin steward was good. • Drinks were very over priced. • Ship can be unpleasantly cold, especially in the Queen's Room and Britannia restaurant. • Too restrained - nothing resembled "fun" and no sail away gatherings on deck. • Port lectures were poor and simply promoted the trips instead of giving useful information. • Shuttle bus charges were applied to selected passengers who had booked Early Saver fares. FOOD AND DINING There is no anytime dining in the Britannia restaurant, so we chose to eat at 8.30 pm. The service was variable and our table of 6 could finish eating at any time between 9.30 and 10.30 pm. We also went there for breakfast at 8 am and the service then was quite efficient. Food in the Britannia restaurant was a major disappointment with dull menus, no seasoning and very little flavour. We normally prefer the fish dishes but found them to be poorly cooked and flabby with not even a slice of lemon. Carrots and pak choi were served most days as was rice and mashed potatoes. Half of the menu seemed to be vegetarian options and the gluten free soufflés were mainly egg white. We explained this to the restaurant manageress but nothing improved. Even regular Cunard passengers commented that the food standards had deteriorated significantly - but few people thought to complain and just said "it's fine" when asked. We were served a mushroom tart with pastry like concrete, a crab starter that was a spoonful of nothing much in a bun and several deserts that were swimming in ultra sweet golden syrup. The menu on the four formal nights contained nothing special and lobster was only available once during our two weeks on board. Being presented with a set of menus on the last night only served as a grim reminder. The lunch time menu was also very dull, so we often went to the Lido restaurant where we could be more selective. Service in the Lido restaurant was poor, with nobody offering to fetch drinks and disinterested waiters. The Golden Lion pub served fish and chips, chicken curry, pies etc each day and we found this to be a really good alternative. The daily highlight was afternoon tea, served each day in the elegant Queen's Room with a string quartet or harpist to create the right atmosphere. There was a nice choice of crustless sandwiches, followed by cakes and then scones with jam and cream. All were served nicely at a leisurely pace and with a choice of teas. DRINKS Cunard charged around 50 USD for a bottle of very ordinary wine, which is extortionate. We took a couple of bottles on board and, even with the excessive 20 USD corkage charge, it was OK. It was, however, noticeable that little wine was being consumed because it was over priced. A half bottle of chilled bubbly awaited us on arrival which was a nice touch. One glass of wine and no canapés were served at the Commodores reception in the Queen's Room, which was a poor affair compared to the Princess's Captain's Circle. It reminded us of the P & O champagne waterfall, where they charged for every drink! ENTERTAINMENT The TV was small and there is no "on demand" capability, even after the recent refit. The theatre is very comfortable and we enjoyed trying the boxes at the sides. Drinks are not served in the theatre and there are no tables in the arm rests, which are useful for taking notes during lectures. Theatre entertainment ranged from excellent to poor but was perhaps a bit above average. We enjoyed Jenny Bond's lectures and talks about forensics. We enjoyed hearing a group called The Rewind Project presenting the music of The Moody Blues, The Hollies, 10cc and Cliff Richard. Another group (called the Overtures ?) also put on a good show of 60s and 70s music. A comedian named Jon Courtney entertained us with some good jokes and piano playing. David Howes, a multi-instrumentalist played the piano and trumpet and put on quite a show. Ilia and Plexus provided an interesting gymnastic show but trying to fill an hour with such performances is difficult. There was also a grim comedian / ventriloquist one evening. The resident singers and dancers, who put on four shows, were OK but the singers were not very good. CONCLUSIONS The Queen Victoria is a lovely ship but we were very disappointed with Cunard, who failed to come up to their quality image. Breakfast and afternoon tea were good, but, for most meals, menus were dull, food was poorly cooked and lacked flavour. Service was mediocre and the crew simply did their job. Drinks were over priced and the ship was unpleasantly cold in some main areas. No cruise line is perfect but, in our view, Princess provides a much better experience and we have no desire to cruise with Cunard (or P & O) again. Read Less
9 Helpful Votes
Sail Date: September 2017
We went to try Cunard again after a cruise 8 years ago . This time we chose the much vaunted Queens grill penthouse suite . The Flight out was ok with BA though putting people who have paid top whack in the tail of the aircraft by ... Read More
We went to try Cunard again after a cruise 8 years ago . This time we chose the much vaunted Queens grill penthouse suite . The Flight out was ok with BA though putting people who have paid top whack in the tail of the aircraft by the toilets was a bit of a surprise. When we arrived in Athens it was all very efficient and with a very quick transfer we were in our room in no time ,our bags arrived 10 mins later brought by our really hardworking and lovely Butler Elvie. Elvie was our room steward on our first cruise and not only did she remember us, she made sure that everything that was needed in our room or by us was catered for seamlessly. She is a real credit to Cunard. The Room itself was a nice space with everything that you could want well kept with plenty of storage. There was a crooked picture above the bed though which as it is fixed in place could not be moved ,drove me mad !! The Queens Grill had really great waiting staff Aurica our waitress was again a credit to Cunard and made our dining a nice experience, However the food in the restaurant varied sometimes great ,sometimes average many times lukewarm. I think Oceania offer better Menus with much less pre preperation than Queens Grill and this should be looked at by Cunard. Cunard can not choose its passengers and some of them in the Queens Grill were really nice but you also get those difficult elderly snobs who seemed to enjoy making the waiting staffs, life impossible remember the people that serve you are human too guys. Our deck area was clean well arranged and had nice touches with tea and snacks provided it lacked a whirlpool though. overall Queen Vic is a lovely ship with very little movement even in bad weather. Disembarkation was well organized again for me, However the big letdown for me, is that on a B A flight charted by Cunard we got split up and we and many other Queens Grill passengers got shoved in the back of the aircraft provision of catering would also have been a nice touch. Cunard needs to realise that when people pay top dollar thats what they expect form start to finish. Overall a nice week some good staff but needed to be a bit more special. Read Less
5 Helpful Votes
Sail Date: September 2017
Having cruised in April with an itinerary that included Dubrovnik and not being physically mobile to alight the ship we thought why not try Cunard with an itinerary including Dubrovnik. Unfortunately not the best start with a seven and a ... Read More
Having cruised in April with an itinerary that included Dubrovnik and not being physically mobile to alight the ship we thought why not try Cunard with an itinerary including Dubrovnik. Unfortunately not the best start with a seven and a half hour flight delay from Manchester. Boarding the ship in Piraeus at nearly midnight we were finally settled into cabin 8093 . We had booked a 'guarantee' balcony BB cabin and were given BF grade which is a roomy disabled cabin. Tea and coffee making facilities are included complete with biscuits. Although the cabin was sheltered from direct sunshine it was still one of the best cabins we have been in. The ship was full but you would never think so. The dining experience is definitely for traditionalists with formal wear definitely the norm for the two formal nights and a jacket for non formal nights complete with shirt but not a tie. It may seem stuffy but if you know in advance then there is no chance of feeling uncomfortable. The Lido buffet is the choice for passengers who don't like the formal approach. Our third time on Queen Victoria and the best .Cabin - great, food - good, staff- friendly and destinations - well chosen. Read Less
3 Helpful Votes
Sail Date: September 2017
We chose this cruise because of itinerary,the ship was visiting some places we had not been to before. Cunard is our chosen favourite line for elegance,excellent food and service.Passengers are mainly Brits of a certain age so only a few ... Read More
We chose this cruise because of itinerary,the ship was visiting some places we had not been to before. Cunard is our chosen favourite line for elegance,excellent food and service.Passengers are mainly Brits of a certain age so only a few children,there were however 42 different nationalities on board so it was interesting to meet and speak to people of other countries. My only adverse comments would be that the prices charged for wine and excursions are excessive. The evening entertainment is varied and the resident Cunard singers and dancers put on some good shows. Lectures during the day are interesting ,Jennie Bond the former Royal correspondent was well worth listening to and my husband found the art talks very good. We were lucky with some wonderful weather and the ship coped well with a force 8 gale,this might be of interest to those who are not good sailors. If you haven't cruised before try it ,you will get hooked! Read Less
2 Helpful Votes
Sail Date: August 2017
Have traveled on other cruise lines and for what we were paying - I had expected more. The embarkation was a mess. The ship was at Terminal C at Athens, where we got dropped but we then had to walk over to Terminal B to actually check in ... Read More
Have traveled on other cruise lines and for what we were paying - I had expected more. The embarkation was a mess. The ship was at Terminal C at Athens, where we got dropped but we then had to walk over to Terminal B to actually check in (not a short walk). Instructions and signs poor. Ship - good, cabin - clean although steward had to be asked to replace shampoo etc when we run out! Food bland and had expected from dishes from the countries we were in. Entertainment average - some of the acts really didn't appeal to most on board. Service - good and 2 of the Ports, I'm not sure why we went there. Not much to see or do except the ship tours for megabucks and not sure they did much either. We wouldn't choose Cunard again unless it was the only option for the time and ports. Read Less
1 Helpful Vote
Sail Date: August 2017
This was our first time on Cunard. We had been wanting to try them for a while and the dates, itinerary and cost for a balcony cabin seemed just right. We were a little apprehensive about it, given some recent negative reviews. However, we ... Read More
This was our first time on Cunard. We had been wanting to try them for a while and the dates, itinerary and cost for a balcony cabin seemed just right. We were a little apprehensive about it, given some recent negative reviews. However, we were pleasantly surprised. Visually, the main public areas look elegant and stylish and we rather enjoyed the formality. We were in a balcony cabin on deck 5. The lifeboats are situated on the deck below and so, when seated on the balcony, we could see the roof of the lifeboat below. On other lines, this cabin would have been described as partially obstructed, but that was not the case with Cunard. That said, it didn't really bother us but I do think that Cunard should more accurately describe the cabin. In addition, the cabin seemed smaller than ones we've experienced on other cruise ships and the bathroom was especially tight. Wardrobe space was plentiful though, with much more hanging space than we've been used to. Food, on the whole, was good although lunch options in the buffet were disappointingly limited. Nonetheless, there was always something to eat and it's impossible to go hungry. Afternoon tea was especially impressive and beautifully served. On the whole, the main shows were on par with other cruise lines but the range of other entertainment around the ship felt very limited. We were concerned that on embarkation day, we had a Cunard arranged flight which didn't land at Athens until, around 7pm. This meant we didn't get on the ship until about 9pm. On other cruises, we had been used to boarding by early afternoon and so it felt as though we had lost a significant part of our first day. However, on disembarkation day we had an 8pm flight home and were able to remain on the ship until 4pm which compensated for the late arrival. It would have been helpful if Cunard had informed us of this arrangement in advance as we were concerned at the start of the cruise that we would be transferred to the airport in the morning or that we would have to do a tour with an airport drop off. Despite a few gripes, outlined above, the overall experience was a good one and the ports met our expectations. We would cruise on Cunard again if dates, itinerary and price are right. Read Less
3 Helpful Votes
Sail Date: August 2017
My wife and I chose this 3 week cruise on Queen Victoria because of the itinerary which included many of the Greek Islands that we had not previously visited. Return visits to Venice, Dubrovnik and Istanbul was also an attraction. The ... Read More
My wife and I chose this 3 week cruise on Queen Victoria because of the itinerary which included many of the Greek Islands that we had not previously visited. Return visits to Venice, Dubrovnik and Istanbul was also an attraction. The Turkish ports were taken from the itinerary due to security concerns which we fully appreciated with Heraklion in Crete added. The extensive menus presented in the Britannia Restaurant at all meals was a highlight and we could not agree with previous reviews as to the presentation and quality of the meals. Occassionally we had lunch in the Lido Bistro and found the food on offer also to be of a high quality. Afternoon tea with the white gloved waiters was most enjoyable. All the crew that we came into contact with were very professional and really went out of their way to provide us with a very memorable cruise. Cunard's arrangemeents for us on disembarkation in Athens with an evening flight were really appreciated as we were permitted to remain on board until early afternoon before being transported to the airport. Great consideration. Read Less
Sail Date: August 2017
We chose this cruise because it ticked all our boxes. It went from Athens to Venice. It stopped at Dubrovnik and Split. For me it meant seeing the Croatian coast. This cruise was everything we expected it to be. We were first time ... Read More
We chose this cruise because it ticked all our boxes. It went from Athens to Venice. It stopped at Dubrovnik and Split. For me it meant seeing the Croatian coast. This cruise was everything we expected it to be. We were first time cruisers. I had to ask the cleaner if we paid for meals. I was a complete newbie. For me the Lido was fine. It was fantastic to us. We had just completed touring Eastern Europe with carry on luggage. What a wonderful time too. We had see south western England, Berlin and Dussledorf and then Prague and Budapest so this just fitted in fine. We did not go into the flash restaurant as our given time was 8.30 pm and that was too late for us. We also saw the menu on offer and decided that the buffet was just fine and it was. I really enjoyed both the swimming pool and spa. It was all good. I thought that the excursions were expensive and perhaps not worth it. Yet we had a wonderful experience at Dubrovnik on tuk tuks going around there. Worth it We were on this for a week and it worked well for us. Our first experience and it was all positive. Thank you Read Less
3 Helpful Votes
Sail Date: July 2017
Cunard are very much trading on their name and need to sharpen their act. We were in a stateroom and the Queens Grill so not a cheap cruise. The amount of paper which arrived in our suite every day was quite ridiculous and most of ... Read More
Cunard are very much trading on their name and need to sharpen their act. We were in a stateroom and the Queens Grill so not a cheap cruise. The amount of paper which arrived in our suite every day was quite ridiculous and most of the info could have been shown on the TV. Having said that, the communication with passengers was poor. We did not know we needed to take our passports with us at Venice and our cabin steward didn't know which deck was disembarkation. The service in the Queens Grill was excellent but the food was not up to the standard provided by other lines in their better restaurants. The Lido buffet was fine for what it is. We only went to one show and the dancers were, quite frankly, embarrassing. Why when there are so many talented youngsters looking for that sort of an opportunity. Don't know if it was them or the choreographer !!!! The main gripe, however, was the exorbitant cost of drinks. All attracted a mandatory 15% surcharge and wine started at £35 a bottle before the 15%. Glass of prosecco £12.95. Won't be going with Cunard again. Sorry Read Less
13 Helpful Votes
Sail Date: July 2017
The title says it all. This was silver spoon service without trying. If you don't like formal then don;t come on board, but if you do - wow! The ship is excellent, the destinations were really good (and varied). My wife, being a ... Read More
The title says it all. This was silver spoon service without trying. If you don't like formal then don;t come on board, but if you do - wow! The ship is excellent, the destinations were really good (and varied). My wife, being a vegetarian, had the most choice she has ever had on a cruise ship (or just about any restaurant anywhere). This was unashamedly posh and British at its best. The ship has an art-deco feel with minimal glitz. The cabin was nice and clean, with a large balcony - which was a joy to use, especially on the way into Venice. The dining was brilliant and food lovely and varied. The service was first-class. All staff were polite, courteous and helpful. Entertainment was excellent and the singing/dance group were the best we've seen on a cruise ship. Ports were great, the only downside from our view was the actual Cunard shore excursions, took you to places but didn't state much about them. Most of our excursions were done outside of the Cunard offerings. We met a storm and the ship handled it with ease. There was also a proper Sunday service, which was really important for my wife and it was well attended. Embarkation and disembarkation was handled easily and no pushy people trying to sell you extras at all. We'd do this with them again, in a second. Read Less
3 Helpful Votes
Sail Date: July 2017
The food was mediocre, but after all they're British. The movies and videos in the theater were often disasters. The one film my wife and I saw, La La Land, stopped at least eight times during the presentation. Other guests told me ... Read More
The food was mediocre, but after all they're British. The movies and videos in the theater were often disasters. The one film my wife and I saw, La La Land, stopped at least eight times during the presentation. Other guests told me their films were equally bad and at least one of the lectures had similar problems. When I complained, I was stunned how unconcerned the staff was. The other problem was a woman who two days in a row put her diapered baby in the pool. That's dangerous for health reasons and clearly prohibited but nobody did anything. The staff on the ship were very accommodating and I have no complaints there. But so much was just little off. The ship needs to get its act together. I've traveled on Celebrity and Crystal and I gave them five star reviews. I won't be back to Cunard, and that's too bad. Read Less
7 Helpful Votes
Sail Date: July 2017
Cunard is a little formal for us, having previously cruised with Celebrity and Holland America. We do not mind some formality, however the strict restaurant sitting times and fixed seating arrangements are a little over the top, especially ... Read More
Cunard is a little formal for us, having previously cruised with Celebrity and Holland America. We do not mind some formality, however the strict restaurant sitting times and fixed seating arrangements are a little over the top, especially if seated with people you cannot relate too. The food in the Britannia restaurant was a little inconsistent with average meals some days and below average on others. The Lido Buffet was a little boring and limited in choice compared to other cruises we had been on, however quality was good for buffet food. The recently upgraded cabins were fine, but we are not keen on the "shower curtain" as these can cling a little!!! Although the cabins have had an upgrade the TV stations are a little lacking and could do with "on demand" movies. Entertainment was a little boring and amateur compared to previous cruises. We could not fault on-board service with all staff being attentive and helpful. Overall we rate this cruise average at a 3 out of 5 Read Less
22 Helpful Votes
Sail Date: September 2016
We have long wanted to cruise the Eastern Med and in particular visit Ephasus, so when we saw a 7 night cruise on Queen Victoria, a favourite ship, embarking in Athens and disembarking in Venice & calling at Santorini, Kusadasi and ... Read More
We have long wanted to cruise the Eastern Med and in particular visit Ephasus, so when we saw a 7 night cruise on Queen Victoria, a favourite ship, embarking in Athens and disembarking in Venice & calling at Santorini, Kusadasi and Katakolon, we jumped at it. We booked a P2 stateroom on deck 4 which has the larger balcony. In the event, unrest in Turkey meant that Kusadasi was substituted by Sarande in Albania - not in my mind an equitable swap but we did not let it spoil our voyage. We flew to Athens a couple of days before the cruise and stayed at the Athens Hilton which was fine. We found Athens to be lacking in civic pride and covered with Grafitti, which is perhaps unsurprising given the political events and problems of the last few years. We had a private transfer down to the ship in Piraeus and enjoyed the fastest embarkation I have ever experienced. We were aboard 5 minutes after arriving at the terminal. Our luggage was in the cabin 15 minutes are that. The P2 cabins on the QV have been well described elsewhere so I will not review them other than to say that there is no light over the bath so one showers in the dark - annoying but otherwise they are very comfortable. We had an great table for 2 by the window in the Princess Grill and our excellent Latvian waitress was called Olesja. She delivered high quality service with a wonderful dry deadpan sense of humour and we liked her very much. She quickly learned our likes and dislikes and we wanted for nothing. The food in the PG was uniformly good and we did not have one meal that missed the mark, except perhaps a CauIiflower pannacota starter that really had no right to be on the menu! I noticed that there was less flambé cooking cooking than on previous cruises, however the traditional a la carte menu was available on all nights except the gala evening. On one evening the maitre d' created a special flambé strawberry dessert for us which was outstanding. Wines were pricey and I felt that our wine steward, whilst charming could have been more knowledgeable. There is an expanded wine list which features wines from many more countries, but we enjoy French white Burgundies and surprisingly the choice was limited. The 15% service charge is a rip off! We are sun worshippers and enjoyed very fine weather on this trip. We spent a great deal of time on the grills sun decks and the service here was outstanding. The chaises were thickly upholstered and supremely comfortable. Stewards delivered coffee, drinks, chilled fruit skewers, ice cream and full afternoon tea directly to our beds - one felt truly pampered! The entertainment was better than on previous Cunard cruises, we watched 2 resident company shows, a dance orientated show which was so so and an excellent song and dance show which was complemented by a 9 piece live orchestra - live music lifts the whole production. Lord Howard delivered a lecture on 'The aftermath of Brexit and the Rise of Theresa May' which I found very disappointing as he was very partisan and like everyone else has no idea how things might pan out. I also attended a riveting lecture on the Air France Concorde crash which was delivered by a retired BA Concorde pilot. We called at Santorini which was beautiful. We went ashore and wandered around in Fira returning to the ship in the late morning. The next day we were in Katakolon and we took a tour to Olympia which was excellent. Sarande in Albania was our next port - I had visited previously on business and had no wish to repeat the experience, so we stayed aboard. After that we had a sea day and then an overnight in Venice. We were staying on in Venice for 3 days after the cruise so once again we stayed aboard and enjoyed the facilities of the ship. We had an outstanding cruise, Queen Victoria is a happy ship and this transmits through the crew who, without exception were cheerful and efficient, one felt truly pampered. We can't wait to go again!!! Read Less
3 Helpful Votes
Sail Date: August 2016
Stateroom on floor 7 excellent, Britannia Restaurant excellent, Crew excellent, However the dance hosts were all American, two of them must have learnt there dancing from a library book, one was a try hard and the fourth did have some idea ... Read More
Stateroom on floor 7 excellent, Britannia Restaurant excellent, Crew excellent, However the dance hosts were all American, two of them must have learnt there dancing from a library book, one was a try hard and the fourth did have some idea of what to do with a lady on the dance floor but it was all too much American Smooth style dancing which gets in the way of those who dance International, this can easily be amended by using British dance hosts who tell the truth on their CV. There was sequence dancing but the host sounded as though she'd rather have been having fun somewhere else and left the moment she put the final dance on. Why do they talk in US dollars c'mon. Our ports of call changed a total of 4 times, so a bit of guess work which did remind me of my childhood days going on mystery train trips (oh please laugh). Lets all campaign for weighing scales on board, maybe in the toilets. Other than that had a great time so overall thank you Cunard. Read Less
2 Helpful Votes
Sail Date: August 2016
The Queen Victoria is 'Outdated Elegance' as another critic has stated... and that is what we love, the Elegance of a Past-dated time. The Queen Vic has it in spades!! The ship has a wonderful, homely feeling once you board. ... Read More
The Queen Victoria is 'Outdated Elegance' as another critic has stated... and that is what we love, the Elegance of a Past-dated time. The Queen Vic has it in spades!! The ship has a wonderful, homely feeling once you board. Everything was as we expected..... A MAJOR bone of contention is the carrying of your own suitcase etc after check-in at departure airport ....to the ships' transfer coach. It doesn't feel very sophisticated having to fight your way through other passengers at the arrival airport to get to the transfer coach..... you don't do that with Thompsons :-/ ! As another critic states, the 15% additional charge on everything doesn't sit nicely and makes lots of items far too expensive, including drinks !! WOW !! Talk about costly! I think that the 'built-in' charge of the tips for the crew is excessive too. We cancelled this gratuity at the helpful Pursers Desk on day one and then tipped our own people.... but it would be nice to be able to put an amount to suit your own purse into a 'pot' for people working behind the scenes. As for Synergy and The Golden Lion lady pianist/singer.... TURN THE VOLUME DOWN !!! The volume at these shows was so loud that you couldn't speak to anyone sitting close to you without shouting, unfortunately. Everything else was just fine... just sad we had to leave, but I had to, I had ran-out of clothes that fit me!! Read Less
5 Helpful Votes
Sail Date: July 2016
It was chosen by my father & mother in law to celebrate their 60th Wedding Anniversary.My wife & I and our four children travelled with them.The whole event was outstanding.It was my wife & I we experienced our first cruise and ... Read More
It was chosen by my father & mother in law to celebrate their 60th Wedding Anniversary.My wife & I and our four children travelled with them.The whole event was outstanding.It was my wife & I we experienced our first cruise and I would love to do it again,many times.The food was outstanding,the restaurant staff were outstanding as were the cabin staff,the whole event will be in our minds forever.The theatre provided great entertainment,as did the swimming pool and the 'sailaway parties' which occurred each time we left port,with dancing,music to suit all tastes. We were on the 8th deck in outside cabins.We also visited Santorini and went up in the cable car,a beautiful island.Then we visited Katakolon which is where we visited the original Olympic site and museum as I have stated elsewhere its a real essential place to visit. We visited Kotor in Montenegro a place with great character,nice & friendly people.We visited the world-wide known resort of Venice,again a memorable and beautiful place,full of character. We would recommend cruising to everybody,it was our first step and as I am slightly over 21 years of age,by many years I realise I should have done it a long time ago. Read Less
5 Helpful Votes
Sail Date: July 2016
My girlfriend and I chose Cunard's Queen Victoria for our eastern Mediterranean cruise last summer. The choice was based on the amazing port itinerary, Cunard's strong reputation, and reasonable value. We definitely did not go ... Read More
My girlfriend and I chose Cunard's Queen Victoria for our eastern Mediterranean cruise last summer. The choice was based on the amazing port itinerary, Cunard's strong reputation, and reasonable value. We definitely did not go wrong. The ship is beautiful. Elegant, understated, classy, perfect for the kind of cruise we were looking for. A nice size ship, big enough, but small and intimate, and easy to navigate. The adult-only pool aft is nice, although it can be a bit crowded, as should be expected. The food was outstanding throughout the two weeks, from the buffet for any meal, to the main restaurant which was lovely, with excellent service, and great meals every time. We also went to the Verandah, one of their specialty restaurants, twice, and had two extremely excellent meals. My former girlfriend now my fiancee took me to the Verandah for afternoon tea. This was also delicious, fun, and really amazing experience. Even the poolside burgers and fries were good, nothing fantastic, but plenty good. All the bars were great. The two standouts for me were the champagne bar (Veuve Clicquot, not too shabby) which was always surprisingly very quiet, and the Commodore Club, which was a quite classy cocktail lounge forward with a great view and excellent drinks and variety. Service was excellent throughout all bars. All service was excellent. There was an issue with our daily restaurant reservation, but once I mentioned it to the maitre d, he took care of it well before it could actually impact us. For our cruise, they also had a band throughout, Blue Haze, and they were great musicians, very friendly, and great fun. This was my best cruise experience to date. Many reasons for that, but part of the credit definitely goes to Cunard, the Queen Victoria, and her outstanding staff. Read Less
9 Helpful Votes
Sail Date: July 2016
ONBOARD EXPERIENCE & SERVICE We sailed with Cunard on 23rd of July 2016 from Athens. Our sailing points were Athens - Santorini - Katakolon - Kotor - Venice. To begin the journey with Cunard was unpleasant to begin with as we lost ... Read More
ONBOARD EXPERIENCE & SERVICE We sailed with Cunard on 23rd of July 2016 from Athens. Our sailing points were Athens - Santorini - Katakolon - Kotor - Venice. To begin the journey with Cunard was unpleasant to begin with as we lost our luggage at Athens airport. We embarked on Cunard with whatever we had with us and Cunard crew was being sympathetic with our issue. They told us to let them deal with our luggage, so we can enjoy the cruise experience. At first, we were relieved. But as day went by, we can feel something was odd. For every embarkation point, seems there wasn't any news and when we followed up with them, it was seems like an excuse after another. One of the excuses given was the baggage handlers in Venice were on strike, therefore they can't get our bags delivered to the ship. We weren't willingly accepting their explanations but we had no choice. Until we got ourselves the PIR report from the airline rep and all of the excuses given by Cunard were bunch of lies. Based on the report itself, our bags reached on the very same day as the ship anchored in Santorini water. But the Cunard Manager lied to us in the face, telling the bags were still being traced and they still had no news from the airline rep. Oh yes, regarding the baggage handler strike in Venice? It was another BIG LIE by Cunard. the last airport strike in Venice was las month. Based on the PIR report, after Santorini, our bags were being sent to Venice and it was there for a several days before being sent back to Santorini because nobody was picking it up. They had a week to sort our luggage stuff, but failed to do so. Meanwhile it took us only 3 DAYS to find and get our luggage after we reached home. The staff from Purser's office were also not that friendly, but grumpy. One staff even questioned us,"what do you want me to do?" when we came to see him about our cabin issue. After all of the post cruise feedback we gave to Cunard, Cunard didn't bother much but instead, wished us to change our mind in the future about them. To us, the crew, our on-board experience and services provided by Cunard were so terrible that we would never pick Cunard as our future cruise consideration again. FOOD Food was absolutely delicious. Breakfast, Lunch, Tea time, Dinner, Supper have a lot of selections and variety. However, the buffet coffee was average, much better in the restaurant. Their cafe had two attempts at making a latte, both were undrinkable. ENTERTAINMENT It was quite poor from our honest opinion. The stand up comedian performed two different shows over the week. The first night was okay, but the second night was lame. Instead of performing live, we were entertained by his performance from a few years ago through a projector screen. The Cunard performing group was absolutely terrible. The dance were not synchronized at all, the singing was cheesy and off pitch, and the plot was lacking in substance. Read Less
14 Helpful Votes
Sail Date: July 2016
We have just come back from our first trip on a Cunard ship but with previous experience of many other cruise lines and our overall experience was excellent. We usually travel with our teenage sons but this was our first trip on our own we ... Read More
We have just come back from our first trip on a Cunard ship but with previous experience of many other cruise lines and our overall experience was excellent. We usually travel with our teenage sons but this was our first trip on our own we are in our early to mid 40's and wanted a more adult experience than some of the other cruise lines offer. Firstly we had a private flight from Bournemouth put on Cunard on Titan airlines and so everyone on the plane was joining our cruise which was nice. The transfer to the ship in Athens was well organised and easy and the embarkmentation onto the ship was quick and painless. The rooms where spacious and clean and the interior of the ship gave an elegant classic feel without some of the usual gaudy interior carpets and wall colours many other cruise lines opt to use. We had booked a couple of trips with Cunard directly and again the organisation was excellent. We had a very enjoyable few evenings in the champagne bar with the very charming sommelier, Anton and the canapes and chocolate covered strawberries where very appreciated! The food in the main dinning room in the evenings was at times a little disappointing and we actually paid the surcharge and went to The Veranda restaurant on three out of the seven nights which was absolutely excellent. The service in The Veranda was also fantastic with the contrast of the four nights in the main dinning room ( where we had a floating table, ie we were on a different table each night) sometimes the service was great other times leaving a lot to be desired and the whole ambiance of the entire main dinning room to us felt very frantic, busy and rushed, it was not a calm relaxed environment in which to eat dinner, but this may depend on where your table is and who you have a waiter. We do have to add though that the main Maitre d and Head waiter were fantastic sorting out a little issue we had when sharing a table and offering us alternative options, fantastic service from these guys. The afternoon tea lived up to expectations and was fabulous, we didn't use the spa but it looked very nice and the Winter Garden room was lovely to sit in. On the sea days the sun loungers where taken by around 9 - 9.30 but this was just around the pool, it was busy on those days but the rest of the time the ship felt very spacious and uncrowded. The formal nights were great and the Queens room had ballroom style dancing on if that is your thing you will love it, but for those of us who can't ballroom dance it was a little disappointing to not have chance to dance in such a lovely venue and so instead we ended up in Hemisphere listening to the very good live band. Overall the ship was full of older teenagers and people in there 40's, 50's and 60's with a few older people too (i had thought we may be the younger ones on the ship but we were very wrong) There are many nice touches that are offered including a Captains cocktail party with free drinks and canapes and the quality of the theater acts was good too. we have already booked, along with some friends, another cruise this November this time to try the QE2. We would definitely recommend Cunarrd for quality and a great overall experience. Read Less
6 Helpful Votes
Sail Date: September 2015
We are seasoned cruisers, mostly Holland America. We booked the Queen Victoria with Cunard because of the excellent itinerary (in this case it included Athens, Santorini, Monte Carlo, Barcelona, for example). We enjoyed the ports and the ... Read More
We are seasoned cruisers, mostly Holland America. We booked the Queen Victoria with Cunard because of the excellent itinerary (in this case it included Athens, Santorini, Monte Carlo, Barcelona, for example). We enjoyed the ports and the shore excursions. The life on the ship, however, is pretty dull. The sail away parties, if you can call them that, were lackadaisical. The overall ship entertainment was weak at best with the exception of a comedian juggler and a very good magician. The shows were staid, although the talent of the show cast was some of the best we have ever seen; the productions were tacky. One show, featured a Victorian theme and sang Christmas songs in September! We found the quiz and trivia games to be very British in origin and as Americans, we felt left out. We enjoy ballroom dancing, but the Queen Victoria had devoted time to Sequence Dancing. Apparently this is a big deal in the UK (we had never heard of it). However, if you didn't know how to Sequence Dance, you were not welcome on the dance floor. Other than our room steward and our table waiters, the rest of the ship's staff and crew didn't smile and were not very enthusiastic. Some of the purser's office staff were downright snotty. Bottom line is that we would most likely not sail with Cunard again. That is not to say that we did not have a good time. We had an excellent time. It is just that the Cunard ship culture is not suited to our desires, particularly compared to what we have experienced on Holland America. I have no doubt that Cunard is highly regarded by some (most likely Brits) and that is fine. One size does not fit all. Read Less
10 Helpful Votes
Sail Date: September 2015
We were a party of three adults who were extremely excited to be sailing on the Cunard Lines, Queen Victoria. We have cruised many times, mainly with Holland America. Because of the higher cost of a Cunard Cruises we expected a higher ... Read More
We were a party of three adults who were extremely excited to be sailing on the Cunard Lines, Queen Victoria. We have cruised many times, mainly with Holland America. Because of the higher cost of a Cunard Cruises we expected a higher standard of service and higher quality meals. In our opinion, the standard of food was not up to the quality of Holland America or other cruises we have taken. Our first disappointment was at our first breakfast which we ate in the Lido restaurant. I asked for Eggs Benedict and was informed that they were not served in the Lido, only served in the main dining room. We prefer the Lido for breakfast as we never know what time that we will be ready to eat. While sailing with Holland America they happily made any type of Eggs Benedict that I requested in their Lido Restaurant. We looked forward to attending the much advertised English Tea served in the afternoon. We were stunned when they served the scones which were shaped round like baseballs and almost as hard. We think that the baker left out the shortening or used very little and for the liquid, did not use heavy cream, but used water instead. They were tasteless and very dry, not soft or rich tasting as correctly made scones should be. They were the same throughout the cruise, so it was not just a bad batch. The steaks that we had were also sub standard. One of our party limits himself to dessert on his last night aboard ship. He was really looking forward to ordering a cheesecake which was on the menu for that evening. We all ordered the same dessert and on first bite, our friend actually spit it out as it was like eating sawdust. Dry, tasteless, and no richness at all. Once again, it appeared that lesser quality ingredients were used. We found that in general most meals lacked intensity of flavour. We made it a point to ask many fellow passengers if they had cruised on other lines and most had also previously sailed on Holland America. We asked how did they compared the food from other cruises to the Queen Victoria meals. Without exception, not a single person said that the food was better on the Queen Victoria. The lack of quality of ingredients seemed to us to be the problem. Another huge disappointment is that I had a credit from the casino on my ships card which I intended to use when settling up our bill at the end of our cruise? I was told that I could not use that credit and that the casino contractor would mail me my refund within 2 to 3 weeks. It is now 4 months since our cruise and I am still trying to get my money. I have called Cunard's North American head office many many times and am on a first name basis with a supervisor who has been attempting to assist me. He called me the other day, very embarrassed, to have to advise me that he has been informed that the casino company does not do refunds. He said that his office is "cutting a cheque" for me and mailing it within a week. It should be the policy of Cunard Lines that if any passenger has a credit on their onboard card with the casino or any store on board ship, that this credit can be applied to their cruise bill. Needless to say, when we discuss our cruise, we do not recommend Cunard Cruise Lines. Read Less
2 Helpful Votes
Sail Date: September 2015
We boarded at Athens on a incredibly hot day. Embarkation was swift and comfortable even though we were 3 hours early. We had a balcony cabin on deck 4 kept immaculately by our steward. Lunch we tried to take where ever possible in the ... Read More
We boarded at Athens on a incredibly hot day. Embarkation was swift and comfortable even though we were 3 hours early. We had a balcony cabin on deck 4 kept immaculately by our steward. Lunch we tried to take where ever possible in the Brittania restaurant because of the superb quality of the meals. Sat on table for 6 at late sitting and enjoyed the company of the other guests who had all cruised before and of course that meant lots of conversations on where and with which cruise were good. We found the entertainment in the evening mixed, not always varied enough for us. But there is plenty for everyone really. Athens was so hot reaching 100 degrees that we decided to take the hop on, hop off open bus tour. A tip well worth considering is the buses with roof shades and not completely open to the sun. Visited the Acropolis. Tip: If you are EU passport holder over 60 the entrance is only half price. No need to take expensive Cruise tours which can be rushed or too hot to enjoy. Next stop was Bodrum which is bussling with shops, tavernas etc. A good place to haggle for a bargain, it's what the shop holders expect. Santorini was next port by tender, which of course was well organised and fun . We used the cable car which is left of the landing area and cheap. There are a myriab of good and tacky shops and also cafes and restaurants for all tastes. Views here are amazing so take your camera to capture it all. Katakalon is another Greek stop for the ancient site of Olympia. We must say that we have been here on previous cruises so stayed close to the town also full of shops , cafes etc. A gala dinner was arranged to celebrate Queen Elizabeths long reign with Lobster and all the trimmings, it was gorgeous. We disembarked in Rome and stayed another 2 days as part of our package and had a superb end to our trip. Cunard are THE experts in cruising there can be no dought but we do find the wine and some spirits far overpriced. We often do our own research and found for example when we arrived in Salerno for trips to the Sorrento and Amalfi peninsula you are able to take a local comfortable ferry service to Amalfi, Positano etc for a few Euros which Cunard charge highly for. Saying that we realise some folk really do need to feel safe and relaxed when ashore. Disembarkation at Rome as usual was smooth and trouble free. So overall we rate this cruise 4 Star as the entertainment was lacking for us a little and wine and drinks overpriced and a 15% service charge is added as well. To sum up , beautiful Ship, superb staff in rooms and dining areas, evening shows lacking something, overpriced wine, lovely ports of call. We are already looking for our next adventure. Read Less
4 Helpful Votes
Sail Date: June 2015
There were good things about this cruise line. We had no problems with the ship or crew. They were kind and helpful. This ship was very clean. The food was best in The Britannia restaurant, but the menu's were very strange offerings, ... Read More
There were good things about this cruise line. We had no problems with the ship or crew. They were kind and helpful. This ship was very clean. The food was best in The Britannia restaurant, but the menu's were very strange offerings, but ended up delicious. The Lido buffet was ok with the best food item we had being baklava. We did enjoy the Lion Pub lunch of fish & chips but it only served food until 2:00 pm. The Lion Pub also was where we hung out sometimes in the evenings playing trivia games and enjoying Troy our server. The evenings were very boring unless you enjoy piano, ball room dancing and mediocre entertainment. Thank goodness we only had one at sea day with the other days spent off ship enjoying excursions. Honestly, the worst part of the whole experience was being on vacation and having to dress up every night. The informal nights, men are required to wear a jacket. That is not informal to us. I didn't feel relaxed in a dress & heels every night. We have been on other cruise lines we enjoyed more than this and we will be returning to Princess again. The reason we went with Cunard was because Princess would not allow three people in a room. My single son ( who is a marine ) offered to pay full price for a single room but was denied. Cunard allowed him to share a room with his sister & her husband at a reduced rate. He slept on a cot in their room for a lot of money! IF we had known he was going to sleep on a cot, we wouldn't have used this cruise line either! An adult man deserves to sleep comfortably in a bed for the money that was paid. Read Less
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