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1 Helpful Vote
Sail Date: January 2019
Ship was top notch but passenger atmosphere was lacking. Cruise dedicated to older seniors and ship was more like a retirement village with the entertainment to suit this demographic. Definitely not suited to a single traveler even though ... Read More
Ship was top notch but passenger atmosphere was lacking. Cruise dedicated to older seniors and ship was more like a retirement village with the entertainment to suit this demographic. Definitely not suited to a single traveler even though I am older. Things did improve when Australians embarked in Fremantle. I did not eat at the Brittanica Restaurant because I prefer to eat when I feel like it and not be constrained by set timing. Food at the Lido was was below par and a table very difficult to find. If I waited until the show was on, it was less crowded but the food was limited and very dry. My cabin was excellent, very roomy and clean and the tea and coffee making facilities were really appreciated. All staff on the ship were courteous and helpful. The shuttle buses in the ports were also appreciated. I spent most of my time in the cabin because activities were couples orientated so I did watch a lot of television with the shows being constantly repeated. Cruise did not live up to the cost and hype. Read Less
4 Helpful Votes
Sail Date: January 2019
Chose this cruise as it meant i did not have to fly home after visiting South Africa. Embarkation was very good in Capetown, Cabin seemed a bit smaller than other lines (balcony). Very impressed with all the seating areas that were ... Read More
Chose this cruise as it meant i did not have to fly home after visiting South Africa. Embarkation was very good in Capetown, Cabin seemed a bit smaller than other lines (balcony). Very impressed with all the seating areas that were available and they were not closed for half the day.for art auctions. Did expect a bigger menu range at the dining room, and did find the gravy on what seemed all the food quite annoying. The waiter did sort this out by the 2nd night and from then on all sauces and gravy were served separately on the side.The dining staff were extremely helpful and were definitely above average as was our cabin steward. The entertainment was very mediocre and there were very few lectures that I bothered to go and see, and evening shows I avoided all together, although my partner did say that there were a couple of performers that were outstanding. I did like the kettle in your state room this was so good if you woke up early and did not want to go to the lido for an early cuppa I always carry my own jar of coffee so only had to ensure that I had some milk in the fridge,only tried one cocktail on this cruise mostly due to the high prices of alcohol, but fruit juices available 24 hours a day. Only did one Cunard tour off the ship in Mauritius, the tour itself was good but the guide was a little confused and instructions were not very clear and for what was involved was quite pricey. Visited the gym on two occasions when could not walk the decks like a lot of ships very limited space for the group classes good range of equipment but very crowded. Did find that a lot of the windows were very grubby, I know its a ship but on a different ship everytime we were in port they would be out cleaning the windows. All in all an interesting cruise and a good way to sample the Cunard experience, but for the price was just an average experience, in some respects Holland America, and other cruise lines I have been on match or in some areas were a better experience. Read Less
2 Helpful Votes
Sail Date: January 2019
Took easiest and most comfortable way to meet Oceania Nautica in Cape Town. Excellent port calls. Better than flying. 5* Art Deco furnishings. 3* service. Staff does not smile and does not greet guests unless guest talks first. Service ... Read More
Took easiest and most comfortable way to meet Oceania Nautica in Cape Town. Excellent port calls. Better than flying. 5* Art Deco furnishings. 3* service. Staff does not smile and does not greet guests unless guest talks first. Service seemed to be a burden on crew. Our cabin steward was the exception. Smaller than Phone booth size showers drove many to use showers in the fitness center. Balcony ok for two. Glass and rails were cleaned twice. Entertainment and lecture series outstanding. Am now on Oceania Nautica where food quality and presentation are far superior. The Brits seemed to like and praise the food but we could not. Stewards pushed guests aside with service carts in the buffet line. They had no other path to transport clean or used tableware. Paper napkins in the buffet at night are not in step with the smart dress code requested. Maybe the Queen is intended as transportation rather than cruising. It does that well at 22+ knots. Read Less
2 Helpful Votes
Sail Date: January 2019
The cruise was chosen as a means of picking up the Oceania Nautica in Cape Town. This review does not try to compare the small premium Oceania ship with the four/ five star QE. We have traveled with the Queen Victoria previously. ... Read More
The cruise was chosen as a means of picking up the Oceania Nautica in Cape Town. This review does not try to compare the small premium Oceania ship with the four/ five star QE. We have traveled with the Queen Victoria previously. Comparing our previous Cunard experience there were noticeable differences. Menus have been seriously reduced. There was always something to our liking and it was well cooked and presented. We were definitely not spoilt for choice. What happened to the cheese trolley? A couple of times we had lunch in the Golden Lion pub. The food served there was very good pub grub worthy of the best country pub. Well done Cunard for maintaining the formal nights. Four were about correct for this length of cruise. There were ample day time activities but the evenings were dire. String ensembles, light opera and a comedian who has been using the same material for years. Oh and a juggler. Make your own mind up about that. The big, big problem with the theatre was the volume of the music/ performance. It truly did hurt at times. Summing up. If Cunard wish to continue calling themselves a five star experience they need to start getting it all right all of the time. Bring back a proper cheese board in the main dining room, please, it's what good restaurants do. Read Less
10 Helpful Votes
Sail Date: January 2019
We chose this cruise as an opportunity to visit some places we’d never seen and get away from a grey British winter. Cunard has a problem. They seem to be massively popular with the over 75s but leave the ‘younger pensioner’ ... Read More
We chose this cruise as an opportunity to visit some places we’d never seen and get away from a grey British winter. Cunard has a problem. They seem to be massively popular with the over 75s but leave the ‘younger pensioner’ wondering whether they really care. The entertainment is poor, comedians that have struggled to leave 1973 behind, lectures about the lives of singers my Nan adored (and I’m 61!), the Golden Lion pianist did what he had to do for the money - an endless stream of 50s classics (he did slip in a Radiohead number at one point which, I suspect, was as refreshing to him as it was to me), jugglers, magicians etc. etc. I understand that Cunard don’t wish to turn their older base away but at sometime they will have to cater for us newer retirees. We’ve been brought up on Led Zepplin, Pink Floyd, Ben Elton and Steve Coogan. OK, so I don’t expect to see Roger Daltrey and Pete Townshend belting out ‘My Generation’ on the Queen Elizabeth but maybe a tribute band or two would go a long way. The funniest comedian on this trip was one of the Entertainment Team, Laura, a brilliantly humorous lady who, when she’s on a roll, had her audiences crying with laughter. Learn from her Cunard, we won’t be happy with beige offerings going forward. The food was average compared to other cruises and the Britannia Restuarant lacked character. We didn’t like the 2 set dining times of 6 (too early) or 8.30 (too late), anytime dining would have suited us better. The staff, though, at all times were professional, attentive and friendly. Drinks were crazily overpriced which, I guess, was good for our livers but left us wondering how much more they would sell if prices were taken down a notch or two (other cruise lines prices are cheaper). We didn’t take any excursions as they looked over priced but, to be fair, that apples to all cruise companies. We did have a couple of bad experiences with their shuttle service in particular in Cape Town - the last shuttle back to the boat was scheduled for 8pm so we got to the pick up area at 7.30. By 8.10 pm no bus arrived so we were forced to walk at great speed back to the boat just making the 8.30 ‘all aboard’ time. We complained heavily to the customer service desk who said they would talk to the shuttle company and come back to us. Of course no one ever did get back to us. Are Cunard terrible? No, that would be unfair, but they are distinctly mediocre. In insisting on several formal nights and high tea in the Queens Room they give a veneer of ‘higher quality’ but, beneath this, it doesn’t really have that much to make you want to come back. But, their problem is that some of their older established customers clearly believe that they are sailing with the creme de la creme whilst the rest are a bit uninspired by the overall experience. How do they change to attract us younger oldies? Or do they even want to? Until they do change we’ll pass on Cunard. Read Less
Sail Date: January 2019
This cruise was a fun way to get to our holiday in South Africa as it went from Southampton to Cape Town. The cabin, public rooms, lectures and art gallery were all great. We were travelling in Queens Grill and were presented with ... Read More
This cruise was a fun way to get to our holiday in South Africa as it went from Southampton to Cape Town. The cabin, public rooms, lectures and art gallery were all great. We were travelling in Queens Grill and were presented with wonderful menus but the food that came from the kitchen (as opposed to being cooked at the table) arrived dry. We complained twice but nothing changed, I suspect that the chef did a good job but the food was left too long on the pass. We like wine and had been assured that we could do WSET Course Level 2 on the trip. That was not available. We attended a wine pairing lunch which was hugely disappointing because of the poor presentation by the head sommelier. We were irritated by how little was included in the price and that we were constantly signing chits to pay for things. The coffee available free was poor quality so one had to pay for premium coffee. Even when going on excursions small bottles of water were sold for $3.90. Read Less
2 Helpful Votes
Sail Date: January 2019
ON the face of it not a lot seemed to have changed on the Queen Elizabeth since we last sailed on her seven years ago…and vowed never to do so again after the ship’s truly unforgettable inaugural voyage to the Caribbean. Roy Walker, ... Read More
ON the face of it not a lot seemed to have changed on the Queen Elizabeth since we last sailed on her seven years ago…and vowed never to do so again after the ship’s truly unforgettable inaugural voyage to the Caribbean. Roy Walker, star of the “Comedians” and “Catchphrase,” was still the biggest name performing in the Royal Court Theatre at night, a retired law enforcement officer was giving witty lectures during the day and there was still karaoke of very dubious quality in the Golden Lion pub. The entertainment on that Caribbean cruise had to been seen and heard to be believed. One of the highlights was a gentleman playing tunes on a vacuum cleaner. It’s true. Another was the comedian who started a stampede for the exits when he announced he was going to do a medley of Engelbert Humperdinck songs after half an hour of insulting the audience. The biggest laugh of his show was one of the stampeders sneaking back into the theatre to collect his wife’s forgotten handbag. What changed our mind to give the Queen Elizabeth another go was, quite simply, Cape Town. The first major stopping point, where we disembarked, is one of our favourite cities … and this was almost certainly the last time we will go there. We’re getting too old for 17 hours of flights … Cape Town to Dubai (nine hours) and Dubai to Manchester, eight hours. But, we discovered, to be scrupulously fair, quite a lot had changed for the better on the Queen Elizabeth after the much-heralded £ multi-million refit. We were late bookers so we had a very limited choice of balcony cabins ... just one with an uninterrupted view on Deck Four. The accommodation itself was OK, even though the metal-fronted balcony itself did rather resemble grubby old paint-strewn 1930s tanker or the local tip on windy day. Might be worth spending a few bob more, Mr Cunard. And the pleasant young steward had to be reminded gently and occasionally that we were the guests. There were only three stops … Vigo in Northern Spain (sunny, breezy and busy), Funchal in Madeira (warm, sunny and welcoming) and Walvis Bay, Namibia, where such a mullock was made of the disembarkation procedure for the day that many people elected to stay on board. Even the dear old Garden Lounge seemed to have changed its image to reading marathons, occasional live music and quizzes. Whatever happened to those superbly-named seminars? We can still imagine the late, great Tommy Cooper saying: “A friend of mine said ‘You want to go to the Garden Lounge today. They’re having a seminar on puffy legs. So I did. And I got ‘em!’ The Lido now seems to stretch the length of the ship and is quite the best we have seen on 20-plus cruises for quality, quantity and variety. But, perhaps the biggest change was the quality of the entertainment and the musicianship. It was unfortunate that the two girl singers with the Royal Court Theatre Group had severe colds and some shows were cancelled. The huge band split up to play various venues around the ship but got together for one memorable evening in the Queen’s Theatre. And a spin-off group played a couple of excellent evenings of Dixieland Jazz in the Golden Lion. Plus another fair lady ... Captain Inger Thorhauge. And, oh yes, Roy Walker, aged 78, was just as funny as ever. Read Less
1 Helpful Vote
Sail Date: January 2019
I rated the cruise good because it took us where we wanted to go; the ship itself is good; the public areas, including the pool areas not at all crowded; the restaurants and staff were good and friendly BUT all this is let down by the most ... Read More
I rated the cruise good because it took us where we wanted to go; the ship itself is good; the public areas, including the pool areas not at all crowded; the restaurants and staff were good and friendly BUT all this is let down by the most abysmal administration and organisation. From first boarding nothing that required any kind of intelligent organisation was done well. Some examples follow:- 1. The staff in the Pursers Office were unable to answer any questions on any subject. When information was finally given eg on immigration arrangements, it proved incorrect. 2. Immigration arrangements were dreadful. On our trip they had three opportunities to get it right and failed each time resulting in long queues blocking corridors, disabled people standing in line for long periods of time and passengers shouting at each other for queue jumping because some had been given incorrect advice. 3. Disembarkation was a disgrace. Hundreds of people, with hand luggage, were told to present to a tiered theatre to wait. Has the ship’s management ever tried to get into a theatre seat with hand luggage? It isn’t possible. Consequently most passengers were standing in the aisles. The purpose of this mass assembly was simply to be told which deck could leave the ship. Passengers then had to leave the theatre to disembark. Those leaving earliest were asked to arrive earlier and therefore filled the front of the theatre. They had to exit via the back, through the throngs - with luggage - advised to arrive later and therefore standing at the back. A simple arrangement asking people to wait in any public area and announce decks for departure over the PA system would have worked SO MUCH BETTER. 4. A cruise with lots of sea days and some poor weather requires reasonable in cabin entertainment. This cruise offered the poorest and worst organised. The information left in the staterooms on TV films and entertainment was incorrect and became more incorrect as the journey progressed because whoever compiled it was clearly unaware of the regular time changes. The cruise - Southampton to Perth - was almost 100% English speaking so why did they dedicate four tv channels to showing English and American films dubbed in French German and Spanish but didn’t show the same films in English? Similarly a cruise mainly with elderly passengers hardly needed a dedicated children’s channel. The sound on the only English speaking film channel was too low to hear. Brenda Blethyn May be good in ‘Vera’ but to have the same episode repeated almost daily for over a month was a bit too much to bear. 5. Gin and tonic $14.38. Drinks costs were a rip off. All included an automatic 15% service charge (non optional) and a gratuity was expected as well. Read Less
9 Helpful Votes
Sail Date: April 2018
This cruise was a treat for a special occasion. All of Cunard's advertising exudes 'Luxury and Glamour'. We did not know that we had paid all that money to join the last leg of around the world cruise for a 'don't ... Read More
This cruise was a treat for a special occasion. All of Cunard's advertising exudes 'Luxury and Glamour'. We did not know that we had paid all that money to join the last leg of around the world cruise for a 'don't care home'!! Our checkin and boarding was a disaster as we were checked into the room I had booked, but in some one else's name! We subsequently were hawked about a couple of floors to find the right cabin and then spent the afternoon dodging wheelchairs and aged people with walking sticks etc.. The only luxury in evidence were pictures and marquetry decorating the walls in public areas. Subsequently the bars were empty and no audiences for the brilliant musicians. It was like a ghost ship with no ambience. The so called 'glitzy gala balls' were no more than Hammersmith Palais on a bad day with 5 employed male and 1 female dancers to get people on the floor and guests turning up in casual clothes, one woman near me in my evening finery was wearing a fleece and track suit trousers! We ate a mere twice in the main dining room, first night the steak was like shoe leather, second night we had to suffer an unacceptable being. This was fixed dining and no other tables were available so we had to eat in the Lido everyday. This is definitely not what I expected. Cunard response was a 'snowflake' phoned me up to palm me off with a £200 pound voucher off a P&O cruise. What an insult. Read Less
15 Helpful Votes
Sail Date: January 2018
We were not happy with this cruise. We have cruised dozens of times, but this was the first and last on Cunard. They cater to a group of loyal Cunard passengers, and do nothing for anyone else. The pro's: The cabin was nice. ... Read More
We were not happy with this cruise. We have cruised dozens of times, but this was the first and last on Cunard. They cater to a group of loyal Cunard passengers, and do nothing for anyone else. The pro's: The cabin was nice. For the most part, the entertainment was very good. The embarkation was excellent. We received excellent service from our cabin steward and the Britannia Restaurant staff. The con's: Ship is very dull looking inside. Food left a lot to be desired, low quality. There was a very limited menu in the dining room and in the buffet. The dress codes weren't being followed, and no one did anything about it. Many of the passengers were very pushy. Lecturers were boring, with uninteresting subjects. Port lecturer gave inaccurate information. Shops on board were limited and were overpriced. No real sales on board. The casino was very small, although I must admit, it was usually empty. The ship has a sliding covered pool. On the windiest day, it was left uncovered, WHY??Had it been closed, people could have enjoyed the pool area. Cunard really needs some help from Princess, Celebrity, and Royal Caribbean. Upon boarding, we noticed some items that needed to be addressed, such as dripping water in bathroom, only hot water in shower, cooler/'refrigerator that didn't work, and the safe did not work. The safe and the cooler were taken care of soon, but the others were left until the last day of the cruise. Some of the ports, such as Mauritius, and Reunion were worthless. Port Elizabeth was a good port with good tours. We went to Addo Elephant Park and found it wonderful. Prior to boarding the ship, we took a Safari in Kruger National Park, which made the trip worthwhile. Without that and Addo, this trip would have been a total waste of time. We would go to So. Africa again, but not with Cunard. Read Less
9 Helpful Votes
Sail Date: January 2018
QM2 Southampton to Cape Town January 2018 was our 25th cruise but first on Cunard. We normally choose inclusive cruise lines such as Regent, Silversea, Crystal or Seabourn but have also cruised with Princess, Celebrity, Oceania and ... Read More
QM2 Southampton to Cape Town January 2018 was our 25th cruise but first on Cunard. We normally choose inclusive cruise lines such as Regent, Silversea, Crystal or Seabourn but have also cruised with Princess, Celebrity, Oceania and Azamara. We decided on Queen's Grill because we imagined this would be the epitome of cruise life. It wasn't. Biggest disappointment was the Queen's Grill restaurant. Not the staff, who were excellent, but the meals did not live-up to expectation. For instance breakfast and lunch menus are the same as the Britannia restaurant and dinner choices were neither extensive nor that good. Cunard should look at the choice offered all passengers by Regent. The only good part of the Grills experience was that when I pre-ordered something not on the menu it was always delicious, often cooked table-side. Of course having food cooked table-side depended where your table was located. We were fortunate enough to have space; most others did not in the narrow and rather crowded restaurant. Apparently standards have deteriorated, at least according to guests at an adjacent table. This was their 42nd - and last - Cunard cruise, they said. Bars and restaurants even ran out of some wines on the first leg of a world cruise! Very poor planning. It does seem that for suite / grill guests Cunard has been left behind. You are not made to feel special (and you've spent a lot of money to be special) at Southampton check-in or at any other time. Quite frankly suite-class on Celebrity is much better value for money than Cunard Queen's Grill as are all the inclusive lines. All this said, the ship itself is in quite good condition considering its age. However it has a strange layout with a constant need to change decks as you work your way from one end of the vessel to another. Staff were generally very pleasant and helpful though I did overhear a conversation between two crew members that suggested staff in Britannia were not happy but "It will get better after Cape Town". I wonder why it would and if it did? I understand the entertainment was quite good, but shows are not why we cruise. Some lecturers were outstanding, others passable. But quite a good selection of topics. I would say never again, but we have another cruise booked on QM2 in a year's time. It will be interesting to see if standards have fallen even further - or returned to a level one might reasonably expect with such a famous "British" cruise line. Read Less
20 Helpful Votes
Sail Date: January 2017
We boarded the QM2 on January 10th sailing from Southampton to Cape Town. Embarkation was very good. Stateroom 5319 with enclosed balcony. Not as clean as expected, one light fitting tied on with plastic ties as it was obviously broken. ... Read More
We boarded the QM2 on January 10th sailing from Southampton to Cape Town. Embarkation was very good. Stateroom 5319 with enclosed balcony. Not as clean as expected, one light fitting tied on with plastic ties as it was obviously broken. Thank goodness for no rough seas. Terrible smell in bathroom so a visit to the pursers office and a wait in a long queue. Problem sorted very quickly. Sheets only changed twice. Milk satches ran out on second week and we were told by cabin attendant to get some ourselves from the Kings court. Food in Brittania was unappetising and poorly presented so decided to eat in Kings Court. Food very good but did not appreciate staff sweeping up around us whilst we were eating and dustbins being pushed past us. Some excellent talks by Colin Jackson and John Mcarthy but other speakers seemed to be reading from books. Entertainment varied from very good to awful. A comedy juggler is not entertaining. This was our 32nd cruise on different cruise ships and this was the most disappointing. Very poor value for money, drinks far too expensive plus 15% plus tip and spa treatments also very expensive. We have cruised on Cunards Queen Victoria and enjoyed it very much, and we will be going on it again in June with friends. I would deffinately not recommend a cruise on QM2. Read Less
1 Helpful Vote
Sail Date: April 2015
Admittedly, we were on the final leg of QM2's world cruise, but still - boarding her in Cape Town, we then stopped only in Namibia, Gran Canaria and Madeira. There were at least five other interesting places I felt we could ... Read More
Admittedly, we were on the final leg of QM2's world cruise, but still - boarding her in Cape Town, we then stopped only in Namibia, Gran Canaria and Madeira. There were at least five other interesting places I felt we could have/should have stopped. Namibia was wonderful ; Gran Canaria just plain dull; and Madeira utterly fabulous. Overall, I personally feel that this ship is too large for her own good. I have made many transatlantic crossings on smaller ships, including my absolute favourite - the incomparable QE2 - and love the sailing experience, the smell of the sea, the waves, the seagoing atmosphere and the feeling of travelling somewhere. All this, in my opinion, is missing from the QM2. She frankly TOO stable - the feeling of being onboard a ship is lost! No gentle vibrations, no gentle rolling, too far to walk I order to see and smell the sea. I nearly always felt like I was in a big impersonal hotel rather than on a ship. Without wishing to be too rude, the Gentlemen Dance Hosts were of a very poor standard, with only one of them able to dance properly, and he was not a very pleasant person, according to several friends who did try to dance with him.I do love to dance, and luckily have a willing and able husband, but I did feel sorry for those women on the dance floor who were being shuffled around by some pretty lousy movers. The Sports Team were great fun and organised hilarious Decathlons and other games to fill those long days at sea. The entertainment team were excellent, and indeed organised 70 of us into a passable choir, and we even gave a concert of show tunes, which was quite well received, considering we were all amateurs ! The meals onboard are just fine, and the dining rooms quite splendid. Service, as ever on Cunard ships, is impeccable. Our next cruise is on a P&O ship, and it will be interesting to compare the trips. I'll not be sailing on the QM2 again. Read Less
1 Helpful Vote
Sail Date: April 2015
After a deplorable embarkation in Cape Town, things got better. This was our fourth time on the QMII and we will certainly return, especially for crossings. We love, love, love the interior of the QMII, and were luxuriously at home in ... Read More
After a deplorable embarkation in Cape Town, things got better. This was our fourth time on the QMII and we will certainly return, especially for crossings. We love, love, love the interior of the QMII, and were luxuriously at home in many of the public areas, especially the Chart Room and Commodore Club. We met many friendly and charming fellow passengers, got involved in the usual activities, and were entertained by the excellent jazz offerings in the Chart Room. This was our first time in Britannia Club, and we enjoyed the opportunity to dine at whatever time we wished. The extra menu offerings were much appreciated. While I love the QMII and thing Cunard has a worthwhile product, there are a few areas where I strongly recommend improvements. Embarkation: Deplorable. We waited 3 hours to board in Cape Town, and one of those hours was spent standing in line because they lacked sufficient room to sit. There were few Cunard staff around to herd the unhappy passengers, and no one explained the reason for the delay. One shuttle bus driver stated that it was because the ship was not ready. If so, shame on Cunard's mismanagement since the ship had docked the previous day. If not, then why? Unfortunately we have had consistently poor experience with Cunard's embarkations, and have never had anything but a minor delay on the other 8 or 9 lines we have traveled. Cunard needs to get its act together in this area. Kings Court (AKA "Kings Chaos"): Avoid it if you can, otherwise grab what you need and get out, either to your cabin or to the Winter Garden. The design is a mess and the food of poor quality, and it brings out the worst behavior in the passengers who push and shove as though the food is going to run out. Any delusion that one is traveling in luxury is dashed as soon as one enters. Gut this part of the ship and start over, including a total re-do of the menu and cooking standards. Selling Products in the Main Reception Area: Almost every day there were various objects for sale in the lovely multi-deck reception area, turning a beautiful part of the ship into Walmart. The stuff for sale was not too different from Walmart merchandise, and it attracted, for some mysterious reason, hordes of pushing and shoving bargain shoppers. Cunard probably makes too much money off this to ditch it, but it is tacky, tacky, tacky. One other issue of mixed concern: We have in the past loved the pop-up specialty restaurants in the evenings in the Court. It's actually one of our fave things on Cunard. This time we had an incredible feast in Coriander, the Indian resto, especially after we asked the waiter to make sure our main courses were spicy. But our experience in Lotus, the pan-Asian resto, was a big disappointment, especially after we had adored it before. This time almost all of the spices had been ripped out of the food, leaving the many varied dishes to all taste the same. No ginger, no pepper, no basil, no garlic, just a little chili, and some lemon grass. The food seemed to have been dumbed down by the head chef, perhaps to fit what he thought the passengers wanted. A shame. But I must repeat, we were happy and will certainly be back on the QMII in the future. Read Less
Sail Date: April 2015
This I think was our one and only voyage so we were lucky it was on QM2 from Cape Town to Southampton. It was fifteen days of luxury. Our cabin 12006 was super, very comfortable and conveniently situated. We could keep a watch on the ... Read More
This I think was our one and only voyage so we were lucky it was on QM2 from Cape Town to Southampton. It was fifteen days of luxury. Our cabin 12006 was super, very comfortable and conveniently situated. We could keep a watch on the bridge from our balcony and it was a very short walk to the lifts which whisked us down to the gym, the library or the spa. The small covered pool is on deck 12 so that was just a stroll away. It was a longer walk to Stairway B to get to the Brittania Restaurant on Deck 2. The 5 formal nights were just that, dress suits and evening dress, but the informal dinners were jackets without ties for the men and cocktail dresses or slacks with nice tops for the ladies. So a suit is not a necessary item to pack. My favorite was room service, available 24/7. We made quite good use of it, especially towards the end of the voyage. Now the reason for 4 and not 5 stars - both of us developed the Cunard cough and spent time confined to bed. In fact I am still not well which is ruining the second part of our holidays and necessitated trips to A&E on disembarkation. Service throughout the voyage was exceptional and nothing was too much trouble for any of the staff; I wonder how some got bad service? Read Less
1 Helpful Vote
Sail Date: April 2015
This was our first Cunard cruise, but 15th overall. We embarked at Fremantle, Western Australia, on 2 April 2015 for a 16 night cruise to Cape Town, South Africa. Embarkation process was smooth, easy and quick. Then onto the ship, ... Read More
This was our first Cunard cruise, but 15th overall. We embarked at Fremantle, Western Australia, on 2 April 2015 for a 16 night cruise to Cape Town, South Africa. Embarkation process was smooth, easy and quick. Then onto the ship, which was a little confusing until we got our bearings. There were people around to point you in the right direction. Our balcony cabin (5036) was on deck five which was an ideal location, it was selected for us as an upgrade and although the balcony was sheltered, we still enjoyed it, though would have used it more if it was not sheltered. The balcony was very large and private, and being on deck five we could easily go up and down the stairs as most activities, bars and dining were on decks two and three. The bed was very comfortable. The cabin was similar to others we have had, it had all the basics and was kept clean by our wonderful steward Joey. Joey was impressive, knew our names from the first day, always friendly and smiling and nothing was too much trouble. He is a real asset to Cunard. (To improve the cabin a shower screen, instead of the existing shower curtain, would be good. Also a better TV with interactive capabilities so you can check your bill, your photos and order room service like other cruise lines have.) Another advantage of being on deck five was it was very stable and you could hardly feel the ship moving. On a Celebrity cruise in December we had a lovely suite on deck 12 but you could really feel the sway of the ship. On level five it was much smoother. Also, deck five has cabins only above and beneath, meaning there was no noise. We ate most of our meals in the Britannia dining room, on a table for eight. Our table mates were lovely although we did have one couple who were not very interested in the dress code, which we found amusing. I don't understand why people would book a Cunard cruise when they don't want to wear a dinner jacket, or suit jacket. This man wore a track suit jacket into the dining room and then promptly took it off - and most evenings sat in a t shirt - as he was too hot. He wore a shirt with a collar and tie on formal night. We found this behaviour very child-like and laughed about it, but it didn't detract from our wonderful dinners. Only one evening we booked Todd English (which was ok but I wouldn't bother in future as Britannia was so good) because we were on the 6pm sitting in Britannia and had a shore excursion that was due to bring us back after this time. The service in Britannia was outstanding, our waiter Alecs and his assistant were excellent and the food was really good. We had a four course meal every night, and left the table very content every evening. One formal night we were invited to dine with two of the officers, which was a lot of fun. They were very approachable and friendly, and we had a great evening, although probably drank way too much as they were footing the drinks bill. A very funny night. We also attended a captain's welcome and meet the officers drinks one night. We had our photo taken with the Deputy Captain, David, who was a lovely man. We ate lunch occasionally at the Boardwalk Cafe on deck 12, they do salads, burgers and hot dogs, ice cream and quick snacks. Only once we visited the Kings Court buffet, which was a quick lunch one port day between tours. We usually breakfast in the Britannia or Sir Samuels (the coffee shop, which has complimentary muffins, doughnuts, pastries) or we had room service if a port day. We usually avoid the buffets on most ships as they are crowded, and in 15 cruises we have not once had a stomach bug or bad flu, which we attribute to avoiding the buffets. And lots of hand washing! The ship is lovely, with large public spaces and walkways. We had coffee in Sir Samuels most days, and spent a lot of time in the Golden Lion either drinking or doing trivia. We love trivia! And the sessions were great fun, with stiff competition but we managed to win a few times. John and Rebecca were the two activity hosts that usually did the trivia and they were both friendly and great entertainers. Instead of giving out pens and other paraphernalia to the winners, a stamp was provided. These stamps were saved up and then cashed in at the end of the cruise, which was Cape Town for us. My husband Mic participated in a few sporting challenges such as golf, decathlon, cricket, shuffleboard, table tennis and won additional stamps that way. The prizes on offer were really good, we left with two lovely photo frames and a couple of smaller items. The pianist in the pub, Pat, was great. We spent many evenings enjoying his playing and singing and he was a real character. The service in the bars was really good, plenty of people serving drinks and clearing tables. There were heaps of Aussies on the ship which meant the bars were busy. A highlight of the cruise for us was the Planetarium, which is situated in the Illuminations theatre and we saw three of the four planetarium shows, which we enjoyed. The ship also has a 3D cinema, which we have never come across on a ship before. The movie screen was really large, it was just like seeing a movie in a cinema on land, great sound as well. We saw a few movies, and also attended lectures in Illuminations. We preferred this venue to the main theatre, which had a rather odd configuration for seating. We saw a couple of good shows in the main theatre though and enjoyed the guest speaker David Campese who is an Australian Rugby great. F.W. De Klerk was also a speaker, we saw the ex-President board the ship but didn't attend his lecture. The nightclub G32 is a little gem, hidden away behind the Queens Room, or ballroom. Most evenings there were very few of us in there, but the band was terrific and was a great place to get down and boogie! Lots of fun. We didn't know it existed at first, and when we heard about it we were not interested as it partially allowed smoking (upstairs is the smoking section). When you first go in you can smell the smoke, but it doesn't bother you and you can't really smell it when in there, as we sat in the lower level near the dance floor. It is a shame that it is a smoking venue as most people said they were not interested because they didn't like the smoke. The Queens Room is where afternoon tea is served, we only attended once as we had 6pm dinner, and there is no way you can eat scones with jam and cream at 3.30pm and then front up for a 6pm dinner. But it was fun to do once. At night the ballroom dancing happens in here, with male dance hosts on hand for the single ladies. The ballroom dancers were mainly an older crowd though. The ship put on lessons daily I think, so it is a good opportunity to learn if you are interested. The ship had a lot of activities on every day, there is no time to be bored. We were flat out most days trying to attend everything we wanted to do. Another good venue is the Commodore Club which is at the front of the ship and has large windows so you can look out and enjoy a cocktail with friends. We did four ship excursions, in Mauritius we did 'southern delights' which was an all day tour with a nice lunch although the restaurant had all of the tour groups in there at once, so it was a bit of a mad house. In Durban we did 'valley of a thousand hills' which toured a native village with dancing, and also a reptile park which had an impressive array of crocodiles. In the afternoon we took the free shuttle from the ship to the Shaka Village shopping complex, which was about ten minutes from the port. In Port Elizabeth we did Addo Elephant Park which was amazing! Lots of animals there. In Cape Town we did an all day tour to the Cape of Good Hope, a winery for tasting, and up the cable car to Table Mountain. It was very cold up the mountain, even though the day was warm. So pack a warm jacket! Overall, a very enjoyable holiday! Read Less
1 Helpful Vote
Sail Date: April 2015
We booked the cruise at the last moment and for a price we could not refuse. What a bargain ! We have cruised with Cunard three times before always on the queen Elizabeth. The QM2 surpassed all our expectations. We loved the spaciousness ... Read More
We booked the cruise at the last moment and for a price we could not refuse. What a bargain ! We have cruised with Cunard three times before always on the queen Elizabeth. The QM2 surpassed all our expectations. We loved the spaciousness of the ship with its wide corridors and large public areas. There really was not anything we could fault. I read other comments from people who have been on the queen Mary and I wonder if we were travelling in some parallel world ! The dress standards seemed to be more relaxed than on other Cunard cruises and it was not unusual to see people in the bars after 6pm with shorts, track-suites, trainers etc. The main dining room seemed to be more fussy, although there were people without jackets on a few occasions. Only real complaint was that there were two loons who power walked around the cabin decks shouting at people yo get out of the way. Really rude pair it was a wonder they did not get a serious slap from one of the guests! Read Less
3 Helpful Votes
Sail Date: March 2015
After all the hype in the lead up what a disappointment to board a smelly ship no more than a floating retirement village including passengers dying or being taken by ambulance at every port. The food is bland and boring, the activities ... Read More
After all the hype in the lead up what a disappointment to board a smelly ship no more than a floating retirement village including passengers dying or being taken by ambulance at every port. The food is bland and boring, the activities are what I would expect in my fathers nursing home. The ship is caustrophic with no outside dining the only option is to try your luck in not catching the "Cunard Cough" they so lovingly call it when getting food in the Kings court and finding a spot outside to balance your meal in the fresh air. We wrote to the captain with our concerns of the flu and why people weren't provided with face masks in the public areas it was quite disgusting. Yep still waiting for a response - poor form Cunard. Entertainment was fair with some acts just not worth the time watching. Why do I have to pay for a fitness class? why isn't it included? at $15US that is $20 Australia ridiculous. They charge wherever they can, like how to use your Ipad my husband went along thinking he may learn something but he already knew how to turn it on!, yes please another $15. Read Less
1 Helpful Vote
Sail Date: January 2014
We sailed south on the first leg of QM2's 2014 world cruise to Cape Town. The first few days to Madeira were not the greatest. The weather was roughish, the passengers were newcomers and the crew was shaking down. In addition, the ... Read More
We sailed south on the first leg of QM2's 2014 world cruise to Cape Town. The first few days to Madeira were not the greatest. The weather was roughish, the passengers were newcomers and the crew was shaking down. In addition, the poor weather kept everyone indoors which, with a full ship, left little room for manoeuvre. Madeira was a pleasant interlude and from there onward we had a pretty good voyage to South Africa as everyone settled down. The nine-day sea leg from Tenerife to Cape Town was on the long side and as we passed near the Cape Verde islands and not so far from St. Helena it felt like a missed opportunity. We had a cabin on Deck 4 with a sheltered deck - fine by us as we are not sun worshippers but did appreciate the protection from the wind. The cabin (and our attendant) was fine - no issues at all. As ever on cruises, food loomed large. QM2 could really do with another restaurant - perhaps in the under-utilisied Winter Gardens space. The Kings Court buffet isn't as good as the one on the Queen Elizabeth - not sure why but the choice seemed narrower and the space rather cramped. My wife never really enjoyed the evening meals in the Britannia restaurant but I was less critical - it is never going to be straightforward to feed 2,300 people to a five star level at two sittings night after night. The Todd English restaurant was pretty good but expensive. The best bet, we found, were the themed nights in the buffet (American, Italian, Indian etc). Anyone who has cruised with Cunard will know in advance that the line hikes up alcohol prices to sky-high levels. A glass of wine and a beer in the Commodore Bar, for example, cost £10 (gratuity included automatically - another gripe). The answer is to bring on board as much of one's own booze as you can. Were Cunard to lower their prices to UK levels, I'm sure they would sell twice as much drink. But perhaps they don't want to? Entertainment was generally good. Some excellent lecturers were on board for this leg, notably Peter Hawthorne on Africa, Ambassador Walker on foreign policy issues and the charming Martin Saunders on life as a wildlife cameraman. Louis Hoover was the pick of the singers; he got successive standing ovations and put on an extra show without charging a fee. Hannah Kuipers (harpist) was another standout for us. QM2 or Queen Elizabeth/Queen Victoria? We have come down on the side of QE/QV for a cruise - these ships are simply better designed for cruising. While on board we heard a rumour (there are many!) that Cunard was up for sale/had been sold by Carnival. All the officers claimed to know nothing about this so the rumour simply spread faster. One for Cunard's PR department to address. Read Less
1 Helpful Vote
Sail Date: January 2014
We sailed from Southampton to Cape Town - the first leg of QM2's current world cruise. Generally, once everyone (passengers & crew) settled down, it was a fine experience. The ship was full and, at first, things didn't run ... Read More
We sailed from Southampton to Cape Town - the first leg of QM2's current world cruise. Generally, once everyone (passengers & crew) settled down, it was a fine experience. The ship was full and, at first, things didn't run too smoothly but by the time we reached Madeira everyone was more or less au fait with what to do and where to go etc. My wife wasn't too happy with the dining experience in the Brittania restaurant, constantly complaining that the food was indifferent but I was less critical. Feeding 2,350 people at two sittings in the evenings will never be more than mass catering. The entertainment was pretty good (Louis Hoover was outstanding and put on a "free" third concert in response to the acclaim he received). Some of the lecturers were fascinating (Martin Saunders, a BBC wildlife cameraman, for instance, and Peter Hawthorne on Afrikaners - standing room only for that one). There is a fine library on board and the planetarium films were amazing. Each day seemed to pass in a flash - there was no excuse for being bored though some people were. One common complaint was the nine-day leg at sea from Tenerife to Cape Town -- a very long stretch for passengers and crew which seemed unnecessary as we passed equidistant from Cape Verde islands and St. Helena with Ghana to the east. The fascinating desert excursion in Namibia made up for some of this. The other common complaint, as ever, was Cunard's absurd alcohol prices - £10 for a glass of wine and a beer. All this does is to reduce sales and encourage passengers to bring their own drink on board. Our cabin on Deck 4 had a "sheltered" balcony. Before we sailed, we were unsure about this but couldn't upgrade. In the event it was not a problem at all and there was plenty of space and sun. All in all, a memorable experience. Read Less
3 Helpful Votes
Sail Date: January 2014
To sail with Cunard has been a boyhood dream. So when I saw an opportunity to sail on QM2 I grabbed it. My Cunard E Ticket said embarkation details to be advised.We flew from Sydney to Cape Town to join the ship and enjoyed a few days in ... Read More
To sail with Cunard has been a boyhood dream. So when I saw an opportunity to sail on QM2 I grabbed it. My Cunard E Ticket said embarkation details to be advised.We flew from Sydney to Cape Town to join the ship and enjoyed a few days in this excellent S.African City. I checked my emails for boarding advice but none was forthcoming. No problem really as the ship dominates any harbour so finding her was easy. But that is where the "easy" bit ended. Our taxi took us to the ship where a large marquee was erected. As we were about to get out a Cunard officer came over and having confirmed we were joining the ship instructed us to go back into town where the check-in was being conducted. So we were up for double taxi fare straight away. Check-in was ok and we were bussed back to the ship. When I made a complaint to the Pursers Office that we had not received advice as the ticket stated the young lady informed me I should have contacted Cunards agent. As there was no contact info I asked her who was the agent and what were the contact details. She said she would check on her computer. I indicated to her that if she,a Cunard employee, did not know why was I expected to have that info? Our cabin was smaller than other ships I have been on despite Cunards claim the ship was the worlds largest ocean going liner. Here-in too, lies another problem. The ship is not designed for cruising, particularly in tropical climes. There is no area for outside dining. Consequently seating in the Kings Court dining area near a window is at a premium. Also it is limited. As I explored the ship I was amazed to find areas for the exclusive use of "World Cruisers" and deck areas restricted to Queen and Princess dining passengers. Hello! Why are they afforded this Cunard? Sure they pay a lot for their cabins, but these come with large balconies and are well appointed. But why extra deck area for their exclusive use? Also world cruise passengers are not the ones that take the ship around the world. It is the many thousands who join and leave at various ports along the way. This antiquated "class distinction" infuriated me! Find a toilet in the ship is a lottery. Many of the men's toilets have no urinals, and the Men's outside the Queens room, a major venue has no urinal and only one cubicle. I came to the conclusion the ship was designed by a committee! Food is no better that that provided by Princess and P&O. We could not use the disco as smoking is permitted in the upper gallery but the smoke still permeates down. A claim for illness caused by passive smoking by a crew member or passenger can only be a matter of time. Some of the staff, particularly those from Eastern Europe, need some additional customer service training. However, having said that overall they all work extremely hard and provide very good service. A cabin levy of $US11.50 per person per day and 15% service charge on every purchase pushes up cruise cost. Our cabin charge added over $500 to the cost. I have yet to work out what the additional service charges added to our cost. One can opt out of the cabin charge if one wants. Except for saying "I sailed on the QM2" I see no reason to recommend Cunard for a cruise. Many who had cruised with this line before were disappointed as they saw a big downturn in food/entertainment/service quality compared to previous trips. Unfortunately my dream from the 1950's was not realised. Very sad Cunard.   Read Less
2 Helpful Votes
Sail Date: January 2014
This is the first cruise review I have written after approx 40 cruises with many different cruise lines - this I mention only to say I have experience in various lines and price brackets. This voyage for my husband and I had very high ... Read More
This is the first cruise review I have written after approx 40 cruises with many different cruise lines - this I mention only to say I have experience in various lines and price brackets. This voyage for my husband and I had very high expectations - we booked a Queens Grill suite and thought 'it shouldn't get better than this'...... How wrong we were. The ship itself was in a state of poor repair with rust everywhere and beautiful viewing windows on the lower decks had their seals gone and so completely covered inside with water to no viewing here..Nowhere on the ship did the ship have a Wow factor for decor - all bland and boring. The indoor pool area was completely bland with crumbling wall areas and no decoration apart from a few potted plants... Our suite was spacious but again not as oppulent as say on the Oceania Cruise line or the top Holland America suites. Complete lack of tea/coffee stations around the ship. When we asked the bar tender to bring us some coffees in the Pavillion pool area deck 12 we were told we would have to go along the corridor, down 5 flights of stairs, into the buffet and bring 2 mugs up ourselves.........????? On warm days we could lie on the Queens Grill area sun deck where you could get cold juice and water but no hot drinks. There was two waiters there Sergi and Maryna who were great but they had no access to hot drinks either apart from the buffet... We ordered in room dining one night which we have done many times on say Oceania where they would bring it course by course when you were ready - here All at once......? Queens Grill restaurant - All the waiters were friendly but definitely untrained as far as we and our other fellow guests discussed in Fine dining and what is expected. We were delivered our menu, another asked if we wanted bread etc and then a simple 'Are you ready to order?'. No going through the menu, recommendations etc. One day I ordered a Beef Wellington. The waiter brought the whole Wellington to the table in the pan for our inspection and taken away to presumably be carved. A few minutes later the whole thing had simply been halved and I had a whole joint on my plate with the meat on one side of the plate and the pastry on the other???? Many similar experiences were conveyed to us by fellow diners. The food was certainly not bad but it certainly wasn't exceptional either. The restaurant Palo on Disney cruise line for surpasses this and even the main dining room on Oceania cruise ships. The Kings Court Buffet - what can I say - a total and utter nightmare. Food average, layout of the whole area confusing and absolutely felt like a canteen. It is the first time I have seen the soup placed out in just a trough next to other food items such as rice and hence you can imagine the result.. The staff on the whole in the shops were extremely rude and unhelpful - again not just my observation. All the bar staff we came across were friendly but a lot of the bars were empty and had no atmosphere apart from the English pub which was usually quite busy. It really is just a myth - The Queens.......... Will never book with Cunard again. Read Less
Sail Date: December 2013
We recently returned from an extremely enjoyable 10 night voyage on Queen Victoria. Before I booked we were rather spectacle about what to expect as had heard many stories about class and different dining options, but this was transparent ... Read More
We recently returned from an extremely enjoyable 10 night voyage on Queen Victoria. Before I booked we were rather spectacle about what to expect as had heard many stories about class and different dining options, but this was transparent and we didn’t notice any difference or visible ‘grills’ class only areas. This was our 1st time with Cunard, but have cruised many times with others. We booked a restricted view ‘oceanview’ on a late deal and were extremely happy with the cabin allocation, as it was mid ship on deck 4 and proved to be more comfortable in rough sea’s in the rather angry bay of Biscay. Embarkation and check in was quick and no hastle. We arrived at 2pm (later that we normally check in) due to the morning fog, and waiting till it cleared before we travelled down the M3. We used CPS for parking and were extremely happy with the service, especially on the return when the weather was miserable and there had been a terminal change – no problem for CPS – the brought the cars to the new terminal (undercover), no queuing or delays or getting wet in the rain. Our cabin was spacious, we were pleased we booked the oceanview, as it was more spacious than the inside. Others have commented about the small bathrooms, but this was nothing different to P&O, RCI and Holland America, and we are not ‘small’ people but found the shower cubicle large enough. The welcome bottle of sparkling wine was a nice touch. We ate in the Britannia restaurant 2nd sitting, and no complaints. Our dining companions were lovely too, and a good time was had by all. Breakfast and Lunch were mostly in the Lido. I’m not a lover of buffets, but appreciated the freshly made pancakes for breakfast and the freshly made to order pasta station for lunch. We also ate in the Golden Lion one lunchtime, very popular for fish & chips. We had an enjoyable afternoon in the Queens Room but as it was a tea dance and we were seated by the dance floor, found it very busy with people constantly walking past. The Royal Cunard Singers/Dancers were some of the most talented we have seen at sea. Being involved in theater, we appreciated that shows were rather unusual and not the normal type of shows based on songs from movies or musicals, but there were of a very high standard. The “singers in concert” was astounding… We are not ‘dancers’ and found that the evening themed balls were more concentrated around the dance activities in the Queens Room and being 2nd seating dinner, missed most of the highlights. However, there were still lots to do after dinner, including lots of activities in the Golden Lion, great Karaoke, and the band in Hemispheres were fab too. All staff were extremely friendly and nothing seemed to be a problem. The South African barman in the Golden Lion was a pleasure and gave some very good advice on how to cope in rough seas. Our only negative comment would be the high price of onboard internet/wifi. But this is the same for all cruise lines…! Repeat guests seemed to have had free onboard minutes, but as we were 1st time Cunard, this was not available to us… We were extremely impressed with the whole cruise and would definitely choose to sail with Cunard again, if the price and itinerary were to our liking. Read Less
Sail Date: March 2010
Having only been on 2 cruises before (Celebrity) we can only compare to those cruises. Our first impression was not good when on embarking in Hong Kong there was total confusion as to the location for checking in. After we eventually ... Read More
Having only been on 2 cruises before (Celebrity) we can only compare to those cruises. Our first impression was not good when on embarking in Hong Kong there was total confusion as to the location for checking in. After we eventually went through the swift & efficient check in & security, we found ourselves on the ship. We then had to make our own way to our cabin. No reception of any kind. Not made to feel special at all. Despite having requested and we though confirmed reservation for early sitting in the main Brittania restaurant, we were given late sitting. We were able to change that later although we were seated in a small back room which got very dim when the lights were turned down. Why they were always turned down I don't know. Made it difficult to read the menu. I was surprised at the mature age range of fellow passengers. 70+. The acting entertainments manager did joke about on 'another cruise line' that when they had a 80's night they weren't referring to the music. I don't think it was another cruise line. The hot cocoa queue at night was very busy! The food was OK. Repetitive. Nothing to get excited about. I agree with another view that the food is prepared in bulk and in advance which did nothing for the freshness. The rumour was that Cunard had cut the catering budget. The waiters worked hard and had little time to make conversation. Wine was very expensive and others commented that a $50 bottle could have been bought onshore for $10. The 15% added to drinks was an irritant to many and certainly cut back on the amount drunk. I hated the smoking. The pub allowed smoking in the evening as did the casino. This put both off limits to my wife who is asthmatic and I. As you left the Brittania restaurant in the evenings, you were met with an awful smell of cigarette smoke,I think coming from the pub. Really these areas were just smoking rooms. The entertainment in the theatre was 3rd rate. The ships cinema got more popular as the cruise went on despite the films on offer. Ships TV was very limited and films poor. The ship lacked any buzz of excitement as we had experienced on the Celebrity cruises. Planetarium films were excellent. Only wish there were more than 4 films. The ships internet was intermittent and very expensive. Don't rely on it for business purposes. The staff at the Pursers office were aloof and unhelpful. There was a distinct lack of any management staff to talk to on board. Policy decision to keep out of the way? I witnessed an unpleasant exchange between a crew member and a passenger, so much so I tried to get the pursers office to send a manager to intervene. No luck there. I had to put it in writing, which I did. I didn't even get an acknowledgment. I also have to agree that the staff (other than our cabin steward) were going through the motions rather than enjoying their jobs. The ship certainly causes excitement when she arrives in port. Shame that her size means all too often that she is put in a container port which really spoils the occasion. Shore excursions were very expensive and you could arrange better yourself. Disembarkation was dreadful. It took 2 hours just to find our bags which were still being unloaded and then placed in the wrong colour coded area within a tent. An awful experience. Overall we enjoyed our 40 nights on board and traveled to countries we had not been to before. Met some wonderdul people and made new friends. Booked another part world cruise on the Queen Elizabeth for 2011. Real shame that the edge had been taken off the experience by the attitude of the crew and management. Read Less
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