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1 Helpful Vote
Sail Date: August 2017
This cruise was chosen because it was so very special, Northwest Passage; only done last year by Crystal and not to be done again until at least 2020 according to onboard officers/crew. The ship itself was immaculate, easy to maneuver, ... Read More
This cruise was chosen because it was so very special, Northwest Passage; only done last year by Crystal and not to be done again until at least 2020 according to onboard officers/crew. The ship itself was immaculate, easy to maneuver, well laid out. Public rooms were excellent and the onboard computer room was great for help with any cell phone or computer issue. Free Wi-Fi for an hour a day was excellent. I can't even begin to describe this voyage and its route through the most challenging waters of the upper Arctic . At one time we had two ice breakers preceding us for safety. Never felt so secure and safe. The excursions were expensive, and you saw so much from just being on the ship itself. Service was unbelievably superior in every way at every venue. The all inclusive cost included alcohol and I was surprised at the upper shelf liquor including single malt scotches. The lectures were fantastic and always different speakers. They spared no expense in my mind in every way. I had a suite on deck 7 and no balcony but it was very spacious and bathroom was also. Because of the length of cruise, over a month, it was so nice to have washers/dryers/ironing boards available (no charge). The average age seemed to be 75+ but in no way made any difference to the experience. I want to do the Northwest Passage again on Crystal when they finish building a ship specific to the Arctic and Antarctic regions. This is a first class experience and the Northwest Passage was truly an experience and sight I will always remember. Read Less
5 Helpful Votes
Sail Date: January 2016
Except for a very short cruise of the Greek Isles, we have never used another cruise line, nor another cruise ship. The Crystal Symphony has been our home for progressively longer cruises. From embarkation to debarkation, our experience ... Read More
Except for a very short cruise of the Greek Isles, we have never used another cruise line, nor another cruise ship. The Crystal Symphony has been our home for progressively longer cruises. From embarkation to debarkation, our experience has always been virtually flawless. And, those flaws on this cruise were due to weather in the area of our cruise, not Crystal. Due to local weather we missed one port where we would have taken a shore excursion that would have allowed us to land on the continent of Antarctica, and, due to weather another shore excursion was cancelled by the vendor because of rough seas. Our cruise started in Buenos Aires and headed south to Antarctica (four days cruising the Antarctic coast), then back up the Pacific coast of South America to Valparaiso. We stayed on board for a "back to back" and continued up the coast, through the Panama Canal and ended in Miami. We took a 4 day land excursion to the Galapagos during the transit. We don't splurge on a cabin as we don't spend much awake time there; it's small but very comfortable and there's always enough storage. The head is also small, but nicely done and very functional. The shower water pressure is exceptional. We enjoy the main dining room and eat most meals there. We had a table for 8 at the 6PM seating. When four of us took exception to the company of one of our tablemates after several meals, the maitre'd graciously found us other accommodations. The food was generally spectacular with a few exceptions which were always remedied with grace and speed, on the spot. We found that service was slower as a table for 8; we frequently had to rush dessert in order to make the 8:30PM show. We will not make that choice again. The specialty restaurants were spectacular. In all venues, all we had to do was look thirsty or hold our hand out and immediately it was filled with the drink of our choice and the staff seemed so attentive to getting to know each passenger, that we frequently did not have to specify what we wanted before it was delivered with enthusiasm and a smile. We can't compare to other cruise lines but on a long cruise (or back to back long cruises) you wind up seeing repeat performances of certain stock entertainment. Some you don't mind seeing twice; others you just find another activity to fill that time. There was plenty to chose from. The shore excursion selection was excellent. My only complaint, ever, was that too many of the participants failed to heed such warnings as "strenuous" or "requires extensive walking" and as a result, they tended to hold up large groups of us while we waited for them to catch up or recover. We would absolutely travel with Crystal again and have already booked our next cruise. This is a biased review as we have NOT ever traveled with any other cruise line. Read Less
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