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2 Crystal Symphony Cruise Reviews for Singles Cruises to Australia & New Zealand

Crystal Symphony cruise departing on January 5, 2017 I chose the cruise for two reasons. One was the ports of call and the area that the cruise was visiting. The other was the fact that it was a bridge cruise and I wanted to but ... Read More
Crystal Symphony cruise departing on January 5, 2017 I chose the cruise for two reasons. One was the ports of call and the area that the cruise was visiting. The other was the fact that it was a bridge cruise and I wanted to but participate in playing bridge and learning bridge I loved the luxury of the cruise. The service was excellent especially the young lady who took after me in my room when I was sick for a few days. The food actually was not up to my measure I guess because I really don't like complicated foods and very often I would order something that did not meet my expectations All in all I would cruise with Crystal again. It is nice to be taken care of and envjoy and such luxury The two is provided by the crews were excellent and certainly meant by expectations, they were well organized and well thought out . My only criticism and it is a serious one is that when I had my hair washed and blown out I was offered a little special conditioner and a teeny tiny tube. I was told that they wash and blow out what's going to cost me $43. When they showed me the bill they had added an extra $76 for this exceedingly tiny little tube of something. I should have complained but it was the last day of the cruise and I didn't have the opportunity. However I I will send a letter to the cruise company because I thought this was an out rages rip off Read Less
Sail Date January 2017
I have cruised Crystal for the last few years and had many friend joining me every year from all over the world , this was our meeting place once or twice a year I have a very stressful job going on vacation to relax is a must for me ... Read More
I have cruised Crystal for the last few years and had many friend joining me every year from all over the world , this was our meeting place once or twice a year I have a very stressful job going on vacation to relax is a must for me for the last 2 year I can see the deterration of the quality of service , food , entertainment and over all maintenance of the 2 ships( the worst front desk customer service ever ) the cruise line deleted many expensive meals lowered number of staff , bad house keeping , Some guest found dirty laundry in their cabin when they checked in ... really 6 starts cruise ship. Really .... The Staff is miserable ,over worked and under paid , they also noticed the change from a luxury cruise line to average since the sale of this cruise line 2 years ago. I get a call early morning from the Captain looking for a missing male guest asking me if I know the where about of this guy I found out that he called all the female guest that day asking the same questions this is not how I wish to wake up on my vacation .... the guy was drunk and did not return to his cabin I tried to reach out to cruise line headquarters in Los angles as will as Eddie ( CEO)via emails and phone calls "All I got was sorry, we try to do our best , we are 6 stars cruise line" ....really I would save my money and find a better cruise line , I will never cruise with this cruise line as are many others to cruise with where I would have a great time in a clean environment ,great food ,pleasant atmosphere and stress free bon voyage Read Less
Sail Date March 2015
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.5
Entertainment 4.5 4.3
Public Rooms 5.0 4.6
Fitness Recreation 4.5 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 4.3
Service 4.0 4.6
Value For Money 4.0 3.9
Rates 4.0 4.1

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