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14 Crystal Symphony Senior Cruise Reviews

Tokyo to San Francisco, 23 days of being pampered, educated, and involved. This was our first Crystal cruise, and hopefully it will not be our last. This “Movie and Theater” themed cruise offered speakers, documentaries and ... Read More
Tokyo to San Francisco, 23 days of being pampered, educated, and involved. This was our first Crystal cruise, and hopefully it will not be our last. This “Movie and Theater” themed cruise offered speakers, documentaries and entertainers. Our days at sea were filled with lecturers and performances. Tours from the ship in various ports were a little bit pricey, but enjoyable. The ship is small enough to be able to meet people more than once. Dining room staff was friendly. Special meal orders were served graciously. Symphony is an older ship, but is very well maintained. A few more electrical outlets would have been helpful, as would have been more prompt repairs to malfunctioning washers and dryers. Over all, cruising on Crystal Symphony was a wonderful experience! Special kudos to Saleh, our waiter who anticipated our every need. Remi, the head waiter, was a miracle worker who brought my the next day’s menu so that my requested salt free meals could be prepared for me. Read Less
Sail Date May 2019
My first cruise 7 years ago was on Marco Polo a small cruise ship in the Cruise and Maritme fleet. With nothing to compare it to but other holidays in European resorts I thought it compared very favourably. Since then I have cruised ... Read More
My first cruise 7 years ago was on Marco Polo a small cruise ship in the Cruise and Maritme fleet. With nothing to compare it to but other holidays in European resorts I thought it compared very favourably. Since then I have cruised with P&O three times , NCL , and Royal Caribbean, and again with Cruise and Maritime. However the cruise I am on at the moment with Crystal on the liner Symphony beats them all hands down . The reason I have titled my review as ‘Don’t cruise on this ship’, is because it has well and truly spoiled me , and I don’t think I would be able to cruise on another liner without feeling that that they had fallen short compared to Crystal. Unfortunately I might be a while saving up for my next Crystal cruise as it works out at about double the price of the ones I have named above, but goodness is it worth it! From the moment I boarded I was treated like a treasured guest. I think the main reason is that the ship never appeared crowded , the staff had time to be attentive to the guests. In order to make my point a little more clearly I will try to give examples. On previous cruise liners - long queues for the bar during the day on the all inclusive deals,wine waiters in the restaurant only coming to the table once during the meal as they all appeared rushed off their feet. Crystal- no queues anywhere, waiter service round the pool, public areas and in the dining rooms ,constantly replenishing glasses, stopping to chat with guests. On previous cruise liners - sea days when the weather is good , don’t bother trying to get a sun bed or seat of any kind after 10 am as they are either reserved with book, towels or bodies! On sea days when the weather is bad , everywhere noisy and crowded with public areas looking like my mum’s nursing home , or Butlins , depending on which cruise line you are on. Crystal - nowhere is crowded , on the sunniest days barely half the sun beds are occupied with anything, and inside is the same , no loud piped music , no queues for anything. I don’t mean it to sound like a graveyard , it is just quiet and understated and not intrusive. On previous cruises- tips , and drinks are extra. Even on the all inclusive cruises speciality coffee and certain drinks , ice cream ,plus the mini bar in the room and certain room service menus are all extra . Crystal - All included , no staff being extra nice at the end of the holiday in the hope you will leave them an extra tip , on Crystal the staff are attentive , happy and welcoming the whole time.All speciality coffees included, with waiters on hand in public areas to dispense drinks of all sorts, and don’t get me started on the ice cream , with about 20 different flavours ( no cheap imitations) they were brilliant , and of course all included. On previous cruises- Being tendered into port whilst other ships have the cruise terminal position, queuing up for an hour before breakfast to get tender tickets so that we can get off the boat at a reasonable time . Paying extra for shuttle buses out of the port , and again having to queue up for ages in order to get a ticket that insures we get a shuttle at a reasonable time. Crystal - certainly on this cruise whenever there was a dock/cruise terminal , we got it. On the couple of occasions we were tendered in , there were no queues , no waiting , and shuttles when needed were waiting with plenty of room , and ran frequently. Food- on previous cruises tables for two have been few and far between especially on P&O. The food has been OK , but things like steak have often been tough and sometimes inedible. Self service has been good , but often the food would only be warm. On one liner our dinner companions (no table for two available) had paid a substantial amount for the drinks package and eventually having managed to get the attention of the wine waiter they were poured a glass of wine each , they didn’t see the wine waiter for the rest of the meal. On Crystal the food has been excellent , no expense spared and steaks have been so tender and cooked to perfection , as has all their food. We did try the speciality restaurants which were very good , but the main restaurant was so good that we didn’t feel the need to try anything else , also your wine glass is replenished before it ever becomes empty. The cabin we had on Crystal was a comparable size to that of other liners , but the fittings were superior . Our cabin attendant was efficient and friendly and tailored our cabin cleaning/turn down service around our movements which wasn’t the case on some of the other cruises we have been on. Of course it is very much horses for courses and if you like loud music, sing alongs , karaoke , bingo and announcements from your cruise director throughout the day , or water shoots and bumper cars , then this cruise line might be a bit quiet for you. The larger proportion of passengers are American , the rest are English , Asian and European. I think there is quite a bit to do on board with lectures , a cinema , and Dvd’s That are played through your TV . We only had 3 sea days so we were able to find plenty of quiet spots to sit and read ,so to be fair we didn’t really try out their activities, although we did play table tennis - this had its own part of the deck with a large heavy net covering the area where you played , thus preventing the ball escaping under sun loungers etc. Afternoon tea served in one of the lounges was a sight to behold and was of the same standard as the Ritz or Fortnum and Mason! We didn’t tend to watch the entertainment in the evening , as we are not really into shows , but we did catch one of the comedians one evening (John Joseph) who was hilarious. I feel that throughout the whole cruise nothing was too much trouble , the passenger and their comfort was the important aspect, not how much money could be generated from them. I think it is well worth the extra money and have started saving my pennies already! Read Less
Sail Date September 2018
This was our 3rd Crystal cruise and whilst all have been excellent, this was probably the best. We booked fairly late due to life getting in the way of a previously booked cruise in July so did not have the best choice of cabin, and ended ... Read More
This was our 3rd Crystal cruise and whilst all have been excellent, this was probably the best. We booked fairly late due to life getting in the way of a previously booked cruise in July so did not have the best choice of cabin, and ended up right at the front of the ship. It was absolutely fine most of the time, but we did have one rather rocky night in the Bay of Biscay! Embarkation was remarkable. We were very lucky to be within driving distance of Dover, where our cruise started. From leaving the car, we were in the Crystal Dining Room within 15 minutes – having stopped off to check out our room on the way! We have stayed in this room category on Symphony previously (PS), so it was just as expected and very comfortable. As I have said in previous reviews, I do think a little updating is required and hopefully this will happen in the upcoming dry dock. In particular, the TVs are very small and somewhat dated and some of the furnishings are looking a little tired. However, it is a well-planned and thought out space with plenty of storage, and a good-sized and equipped bathroom. The bed was very comfortable with quality linens and pillows. We forgot to bring a phone charger, so we were pleasantly surprised to find that there was an integral charger in the clock. We sampled many of the facilities on the ship – the gym, spa, cinema (rather weird choices of films sometimes!), Vintage Room, lectures, casino, shops etc. We also enjoyed several specialty restaurant reservations. Service throughout the cruise was outstanding. Where we did have an issue, it was resolved quickly, efficiently and with good grace. The crew, across the board, were unfailingly friendly and helpful – I know they are trained to be so and ‘have’ to be, but it makes for a great ambience nevertheless. We found the food to be excellent, as previously. We did eat several times in the specialties and never tired of either. The CDR was also good, but I felt service was a little below par at times and that they were over-stretched with so many people to take care of especially on the BTO evenings. This resulted in either long waits before ordering and between courses, or conversely one plate being whipped away and the next course being served almost simultaneously. We found the included wines to be very drinkable and of course there was always the option to purchase wines when we felt like splurging. I wish they had a better included champagne though! We are reluctant to buy a bottle of champagne because we would never get anywhere near finishing it, but I cannot drink the included stuff. We had signed up for the Ultimate Vintage Room, but perhaps there wasn’t enough interest because it was not offered. Instead we did the regular Vintage Room dinner and we thoroughly enjoyed it. Great food, wine and company.. a really good evening. We thought all the ports were well worth visiting, but perhaps didn’t make the best choices with a couple of our excursions which were a bit long/boring/expensive. We didn’t get to all the shows but enjoyed those that we saw, with the exception of the new light show which wasn’t to our taste, but I’m sure many would disagree. We also found the lectures interesting, informative and entertaining. All in all, we had a wonderful time and look forward to our next Crystal cruise. Read Less
Sail Date August 2017
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due ... Read More
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due to go to dry dock in September for major changes. We had a Balcony cabin but it was only 245 square feet including the balcony. I could go on any large ship line for that size Balcony cabin. The bathroom was tiny. It did have 2 sinks, but 2 people would be hard pressed to be in it at the same time. We could not pass each other at the end of the bed to go from one side of the cabin to the other. For this price, it was very disappointing! The dining room decor was lovely and the waiters for the most part just great. Food was a bit spotty. Sometimes really good and others only mediocre. I was shocked that Crystal still has first and second seating. No other 6-star line does that! Again, I might as well have gone on a large-ship line. We were assigned a table in the back of the dining room in the midst of a large group of people with lots of children. They are children so they do make noise, but this many kids magnified the noise. We did not expect this on a 6-star cruise line. We did ask to be reassigned and were given a table at the other end of the dining room. Again, if we wanted to be with a lot of children, we would have taken Disney or Royal Caribbean. Internet was available at no charge for an hour for every day of the cruise. We didn't use that much, but we do understand that full time comp internet is coming soon. The computer classes offered were good, but most geared to Apple. Of course, we have Androids. We did think the evening shows were just superb. They couldn't have been better. The ship's dancers were very talented and the alternate entertainers were amazing. We did enjoy the itinerary and the majority of the cruise, but there will have to be some really big changes to return to Crystal. Read Less
Sail Date June 2017
Crystal Symphony cruise departing on January 5, 2017 I chose the cruise for two reasons. One was the ports of call and the area that the cruise was visiting. The other was the fact that it was a bridge cruise and I wanted to but ... Read More
Crystal Symphony cruise departing on January 5, 2017 I chose the cruise for two reasons. One was the ports of call and the area that the cruise was visiting. The other was the fact that it was a bridge cruise and I wanted to but participate in playing bridge and learning bridge I loved the luxury of the cruise. The service was excellent especially the young lady who took after me in my room when I was sick for a few days. The food actually was not up to my measure I guess because I really don't like complicated foods and very often I would order something that did not meet my expectations All in all I would cruise with Crystal again. It is nice to be taken care of and envjoy and such luxury The two is provided by the crews were excellent and certainly meant by expectations, they were well organized and well thought out . My only criticism and it is a serious one is that when I had my hair washed and blown out I was offered a little special conditioner and a teeny tiny tube. I was told that they wash and blow out what's going to cost me $43. When they showed me the bill they had added an extra $76 for this exceedingly tiny little tube of something. I should have complained but it was the last day of the cruise and I didn't have the opportunity. However I I will send a letter to the cruise company because I thought this was an out rages rip off Read Less
Sail Date January 2017
We chose this cruise on Crystal Symphony because it would take us from San Diego to Auckland in time to visit family in New Zealand for the holidays. The first leg was a film and theater theme and took us to Papeete. This segment was at ... Read More
We chose this cruise on Crystal Symphony because it would take us from San Diego to Auckland in time to visit family in New Zealand for the holidays. The first leg was a film and theater theme and took us to Papeete. This segment was at capacity. The second leg was food and wine and was only half full. On the first leg, the dining room was always full and a bit noisy but the service did not lag. There are enough public spaces that, even at capacity the ship does not feel crowded. For the Christmas season, the ship was very nicely decorated with Santa’s, trees, elves and nutcrackers in abundance. We took most of our dinners in the main dining room and found the food in quality and choice to be excellent, as was the service. We also dined once on each segment in Silk Road and Prego. These meals were superb as was the service. We had several lunches at the Trident Grill. A toasted ham and cheese sandwich for one lunch was less than satisfactory. It gave the impression of being production line product that was pulled out, unwrapped and toasted. Other than that, the Grill food was satisfactory.. Breakfasts in the Lido Grill were fine with a large selection from the buffet and we discovered the person who had access to the berries (in a drawer behind the serving line). The Grand Buffet lunch in each segment was a great showing of the prowess of the chef and culinary staff. There was one issue we experienced with wine. When we boarded and went to our first lunch, my wife asked for a glass of Marlborough Sauvignon Blanc (her favorite) and the wine steward said there was none on board and had not been on board for three years. She settled for a French SB. However, the second night at dinner we learned that there was an Ara Marlborough SB carried for the dining room and had been for sometime. We could not understand why the first wine steward was ill-informed. When we called room service to have a bottle sent to our stateroom, we were informed that Ara was only available in the DR and could not be sent via room service. We found this strange for an all inclusive cruise line, especially as the Ara was not a premium wine. Service at all levels was excellent - dining room staff, bar staff, and stateroom attendant. Before dinner, we found a glass of wine in the Avenue Saloon to be quite nice and this venue was never crowded. Palm court was also a great venue and we were impressed by the Mozart Tea served there. The on-board entertainment was excellent. Dr Sobey’s lectures on the ocean and Dr Sowell on the history and culture of the various islands we were to visit were very informative and enjoyable. The iMovie course by Kerry Merrick and Dina Sterr was fantastic and I now use the skills I learned to capture pleasant memories of this cruise. My wife also learned knitting from the on-board knitting instructors. The Magic Castle at Sea shows (one per each segment) were amazing especially because the venue was the intimate Avenue Saloon and even being so close to the action did not permit us to crack the slight of hand. Cooking demonstrations were not so successful as there is not a convenient venue for these and the Galaxy Lounge stage elevated the chef above the audience. The port guides for each stop were very useful with maps and information. Read Less
Sail Date November 2016
We have just disembarked from the Crystal Symphony in Rome after a 11 day cruise. We couldn't fault any part of the cruise and feel we have experienced a very professional event. The entertainment was always enjoyable. All the ... Read More
We have just disembarked from the Crystal Symphony in Rome after a 11 day cruise. We couldn't fault any part of the cruise and feel we have experienced a very professional event. The entertainment was always enjoyable. All the staff were friendly and efficient but especially would like to mention our 2 dinner waiters on Table 49 at the 2nd sitting, Salih and Viaos Both of them were amazing, efficient and lovely personalities. We looked forward to dining experience because of them. Our other waiter was Louis in the Palm Lounge. He looked after our party of 14 wonderfully and efficiently, we couldn't fault him and his co-worker. Because of their friendliness we went to the Palm Lounge every day. They contributed to making our 'Crystal' experience complete. And of course our maid on the 7th Floor Marcie, always bright and helpful. We would love to do another Crystal cruise. Read Less
Sail Date September 2016
Crystal gets such wonderful reviews that I definitely wanted to experience the line and its self proclaimed 6*+ cruising. The itinerary was perfect for us as we prefer long times at sea. Dining: The food on the Symphony was ... Read More
Crystal gets such wonderful reviews that I definitely wanted to experience the line and its self proclaimed 6*+ cruising. The itinerary was perfect for us as we prefer long times at sea. Dining: The food on the Symphony was disappointing. It does not come near the food served other luxury cruise lines. We had a number of dishes that were inedible, e.g. under-cooked pancakes, tough and dry duck and tasteless shrimp. Now there were some excellent dishes, but the quality was inconsistent. The chef was miserly with vegetables. Fish was served without fish knives. The menus were full of typos, spelling mistakes and grammar errors. Sorry I am being picky, but this is supposed to be a superb high quality line. Prego was excellent, but Silk Road was reasonable sushi bar at best. Silk Road's much touted black cod was overly sauced with teriyaki so that it was impossible to taste the cod. Eating in the casual venues such as the Bistro and the Trident Grill was always a pleasure. The sandwiches at tea were dry. (We went twice.) We chose Dining by Reservation. This was a mistake. I don't think the ship is structured to handle the flexibility of this programme. Usually we were placed in the middle of the dining room, which meant that it was also the center of the hub-bub as the staff prepared for the second sitting. Service: The service was impeccable in the dining room, the bars and all drinking and eating venues. It was impressive how quickly the staff learned personal preferences. The concierge desk went out of the way to offer us a cheaper, yet very comfortable transfer at the end of the cruise. Embarkation: This was very pleasant and handled with ease. One felt welcomed on the ship. Entertainment: The main shows were abysmal. Most of the cast were talented, but they could not rescue the amateurish material with which the had to work. Ill fitting costume and wigs added to the bad community theater feeling of the shows. The two solo performers were excellent. The lounge/bar performers were all excellent, especially the charming Mark in the Avenue Saloon. Shore Excursions: These were ordinary. Possibly because the two ports are very small Crystal had no choice of suppliers, but they were certainly not the promised "Crystal Adventures." The Ship: The re-fit of the ship has created many elegant and comfortable spaces.The cabins are silent and the bathrooms make amazing sue of small spaces. Unfortunately the refit stopped at the aft end of the ship. The dining room is a dark and noisy space with light fixtures that are dated and probably always ugly. The placing of the serving stations may be efficient, but they increase the noise level.The Stardust Club is an underused, undefined and dated space. My fantasy would be to change it into a second dining room so that open seating would be possible. The announcement-free environment was superb. Enrichment and Daytime Programmes: All excellent. Cruise Director: I do not usually point out individuals in a review, but the Cruise Director on this cruise was completely useless. Although he was always smiling, he was not friendly and certainly did not play the role of the host that most cruise directors assume. His emceeing was so bad it was embarrassing. At disembarkation he did not know what was happening and managed upset some very elderly passengers. He walked away from them (still smiling) completely unaware of the chaos he created. Small Complaints: A formal night on the last night this segment was inconvenient. As the next day was at sea for the ongoing passengers, a last formal night could have been scheduled then. One of our two day laundry orders took 4 days to arrive in our cabin. The attendant's explanation was a shrug and a giggle. We used express check out. Our bill arrived 15 minutes before we were to board our transfer and was full of mistakes. I have never had this happen on any other line. Summary: Would I sail on Crystal again? Maybe, if they offered a really spectacular itinerary. I would certainly board with 4* expectations and maybe I would be surprised. Read Less
Sail Date March 2016
Before boarding the "Symphony" October 25 for a 12 night to Bermuda and the Caribbean, a three night New York pre stay was delightful, anchored by a fine hotel "The Setai", newly built from the ground up, staring at the ... Read More
Before boarding the "Symphony" October 25 for a 12 night to Bermuda and the Caribbean, a three night New York pre stay was delightful, anchored by a fine hotel "The Setai", newly built from the ground up, staring at the Empire State Building. My wife and I, treating ourselves to a belated 47 year anniversary, watched a top Broadway Show "Going Away" and the the next evening,a Cuban band while dining. We visited The Whitney and New York City museums, Ground Zero Memorial and the protest encampments. We strolled the High Line Park, ingeniously landscaped on top of an abandoned railway trestle. Also we took Greenwich and East Village walking tour in which residents spend millions for historic quarters with tiny AC boxes in the windows. I boarded the "Symphony" with an incipient cold which manifested itself fully mid cruise. However, the seas were smooth. I managed to attend most ship events and go ashore in which I found the Caribbean Islands less interesting and exotic than Far East Ports and environs, which have more variety than the proliferation of endless tax and duty free stores which envelope the Caribbean ports. However, a satisfying out of town alternative is the fine beaches and water sports. We discovered two gorgeous beaches as the swimming was calm, buttressed by sugary and rock free sand. In contrast, Grand Cayman Seven Mile Beach was disturbed by a recent storm.(The beauty of travel is that that one's perceptions can change for better or worse, no matter how many travel books, cruise folders,or weather reports one reads. Nicely, Crystal Cruise Lines was a good cocoon). The Caribbean island taxi rides seemed exorbitant, as in Bermuda, but there I liked the shop keepers best as their manners seemed more refined and street touts were rare. Antigua was lively and rollicking, with clothes, behavior and cars mimicking inner city youth culture in America, a country and president they admire. The street scene was a relief from the social rigidity and constant activities aboard the "Sympathy". Dining,lectures,card games,table tennis, fitness instruction,dance lessons, just never ending.. The ship, not unlike a wondrous summer camp for retirees, like myself, had luscious dinning and endless activities, but the cramped window only cabins forces couples to escape early elsewhere on the ship. Never mind, Crystal has some event or activity to entertain you to relieve any boredom. My advice is to book a balcony, if affordable, as the wonderful promenade deck has few chairs to escape the pool crowd and really be left alone, not trading stares. The bathroom was compact but the shower water forceful and always hot. The cabin AC was quiet. One could sleep, but the bed was too firm so a crew member brought foam immediately. I felt as if I was cruising in a ocean retirement estate with nice wealthy passengers, dressed expensively, but if you can mask your true social station, such as mine, and update your clothes, you will be fine. The ship and passengers seemed tolerant as there were gays and handicaps sprinkled about who had good taste, apparently enjoying the space and tolerance. I found all passengers cordial and admired the determination of those in wheel chairs. However, at the disembarkation breakfast, I went to shake hand and say farewell to a senior dining staff member, who, excluded from ship tip recommendations,(which I innocently followed),was surprisingly rebuking and told me "I did not appreciate his service". Indeed I had tipped the stewardess beyond the recommendation as she was very helpful dealing with my cold. Bitter and feeling ostracized, I felt everything had been a fraud and I was duped.I contacted the line who gave the profuse but standard apology with a small future credit, with conditions. I did not accept this they as they only had one other ship remaining, "The Serenity", and frankly, I need more ship credit to dare splurge again, as middle class financially, I shouldn't extinguish my savings with endless cruises no matter how much I enjoy pampering. Actually, my top demand was for a direct apology from the ship member who offended me. As of yet, this has not been forthcoming. To deal with the tipping agony, the line is transitioning to " all inclusive". This will prevent such incidents as mine, reducing any temptation for dinning room staff pandering. Nevertheless, I still recommend Crystal, if you can afford a balcony. Overall I remember all the good mornings, the endless pepper offerings, the tea servings by deferential servants in long tails. But my fantasy evaporated at the end. Was everything a fraud, including myself? Read Less
Sail Date October 2011
Embarcation/Transfer: We arrived into JFK at 17:30 on embarcation day. Used Crystal's transfer service, which is offered at the reasonable fare of $60.00 per person. We were to only passengers transferred on that flight ...so ... Read More
Embarcation/Transfer: We arrived into JFK at 17:30 on embarcation day. Used Crystal's transfer service, which is offered at the reasonable fare of $60.00 per person. We were to only passengers transferred on that flight ...so we had a stretch limo to ourselves from the airport to the ship. Nice way to begin the trip. In retrospect we should have planning to arrive into NYC the day before so we could have had a few extra hours on the ship. Embarcation was no more than a few short minutes as we'd pre-registered on-line. We were processed and escorted to our stateroom. Accomodations: We had sailed on Serenity in 2006, and we were not disappointed in Symphony's verandah stateroom. We were about mid -ship .. port side. Out TA had originally booked a B catagory verandah stateroom on deck 8, but on the starboard side. We requested a port side room and Crystal assigned us a portside stateroom on deck nine at no extra charge. The room is certainly adequate space-wise...beautiful creamy leather two-seat sofa and comfortable upholstered chair at vanity. Bathroom was lovely with the dual bowl sinks, marble, shower/bath fixtures, storage, etc. Bath products supplied are very nice. Our Stewardess was outstanding....room kept spotlessly clean...room service was delectable and served beautifully....my partner is a breakfast-on-the-verandah affecianado...and wasn't disappointed. A plus was being near the self-service (and free) laundry room. Also helpful were the two 'block-plug' outlets we took along as there is only one outlet at the vsnity and one outlet in the bathroom.....not enoufht to accomodate our phone, IPad, and camera charging stations. A Note On charges: The 1000.00 cabiin credit sufficed as. our 'all inclusive' feature ... covered our wine and cocktails and spa treatments and tours.....a real plus.....along with the Crystal Society savings we were pleased with the fare. It's worth it for the service and treatment offered. We even did the portrait photo...great photographer at a reasonable charge (50.00). On Board Guests If you pre-arrange with Crystal you are more than welcome to invite friends on board ... which we did in both New York and Boston. Note that there is no charge to feed your guests to a lovely meal at the Trident Grille at no charge...you only pay the bar bill ... (MDR and Lido Buffet also available at $23.50 per guest.) Dining Incomparable, Six-Star service and cuisine. Can't be improved upon. Senior waiter, waiter, and Maitre d' .... all anxious to make your dining experience memorable. If there is some item you particularly enjoyed on the menu they will make sure that is available to you even if not on the menu. (I enjoyed Caviar every night!) Prego and Silk Road are equally impressive, and all you pay is $7.00 per person for gratuity...a deal! Special Touches Captain's Party and Crystal Society cocktails and dancing in the Starlight Club, and hosted cocktails by Cruise Critic (join the website to be included in their 'meet and mingle' event. Don't miss daily Tea .... especially the costumed Mozart Tea. All held in the lovely Palm Court with String Quartet playing. Best activity is seeing all the lovely ladies dressed up in their formals. Excursions We did the Peggy's Cove tour in Halifax. Very well organized. All the port tours offered were varied and interesting.... Entertainment / Programs The Production Shows were very well done ... enthusiastic, young, and beautiful casts! this is not your 'Cirque de Soliel' extravaganzas --- just well-done variety song and dance production numbers....even some vocal over dubbing and such, but very entertaining and well-programmed for the Crystal passenger. Overall Impression and brief thoughts there was only one child on board ... a charming daughter of a European couple ... the MDR staff treated her like a little Princess!! Crystal has delightful venues onboard for children, but I'd guess Disney might be more of a choice if you had active kids along. General passenger profile was straight, senior, married couples...each and every passenger we struck up conversations and friendships with were charming. I will add that as an older gay male couple we were made to feel extremely welcome...we openly danced together and socialized ...thank you Crystal for being so embracing. Disembarcation Smooth and well organized. We were on our bus ( transfer from ship to airport in Montreal) with luggage in about fifteen minutes. In Summary We feel that the professional attitude, welcoming and personalized service, cuisine, and ship amenities and accomodations make Crystal our favored choice in cruise lines. We have surely been CRYSTALIZED!! Read Less
Sail Date September 2011
My friend Linda came to sail with me on a trip to Alaska on the Crystal Symphony. This was her first time on Crystal and my second. The cruise was just fantastic The food was really a cut above all other cruise lines. The entertainment was ... Read More
My friend Linda came to sail with me on a trip to Alaska on the Crystal Symphony. This was her first time on Crystal and my second. The cruise was just fantastic The food was really a cut above all other cruise lines. The entertainment was fabulous. Our cruise had "emerging artists" sailing and entering us. They were extremely talented and we all enjoyed the shows. The lectures were interesting and entertaining. Beginning Bridge classes were given and I liked them. The gym was just wonderful and I worked out most days. Excellent, attentive staff. The spa was very good, and I had two massages. I think the prices are over the top, however. All in all it was a great trip. Linda and I especially enjoyed meeting & hanging out with Bradely & Stuart, who were passengers from the U.K. The Ron Owens group was a lot of fun and Joanne from Fugazi Travel took good care of us... Read Less
Sail Date June 2011
We took our extended family on this Alaskan cruise to celebrate a 70th b-day...ages 5-89yrs...we had a blast....our last Crystal experience was 2003. Our family was blown-away with the excellent service, & the gourmet dining ... Read More
We took our extended family on this Alaskan cruise to celebrate a 70th b-day...ages 5-89yrs...we had a blast....our last Crystal experience was 2003. Our family was blown-away with the excellent service, & the gourmet dining experience, we ate in the MDR, Silk Road & our favorite Prego..wow loved the re-model..very elegant feeling...service every where on the ship was excellent...only thing we heard was "my pleasure"...and with a smile. We loved the hor'dourves in the bars before dinner, each night they were different...The attention to detail was evident with our cabin Steward as well...a light went out around the mirror..we didn't even have to request...it was done...soap was running low but didn't have to ask it was done...the ship was spotless...our cabin was smaller than we remembered or we are larger then we were in 2003! lots of drawer and closet space and shelves in the bathroom...amenities in the bathroom were larger then one usually gets, so more than enough for a 12 days cruise...the cabin was also very quiet, only downside was the one electrical outlet...will need to bring a dual plug next time....the reading light I loved but birthday boy kept hitting his head...This cruise had 90 kids on board...and many extended families..we met wonderful people...our granddaughter had a special place go to and just loved the activities including an evening program from 8-10pm...well thought out Crystal...Our past experience with Crystal was with an older group of well traveled passengers...but this cruise had a great cross section of ages...and everyone was very friendly....Great and interesting speakers on board..entertainment was top notch...the emerging artist program wow....I know we heard the next Ella Fitzgerald...Our adult children opted for an Alaskan cruise...as this was my 3rd Alaska cruise..The first one 30 years ago!!!!!We enjoyed the ports...Victoria we opted to go kayaking with Oceanandriver.com..we came touching distance of a pup harbor seal...cool...Vancouver is a great walking city...check out Granville Island and Stanley Park...the sail way from Vancover was beautiful as the Champagne flowed! Juneau we did the float trip...starting at the Mendenhall Glacier with loads of ice in the water....fun trip for the family...my daughter did the dog sledding in Skagway, had a ball...we opted for the train up and kayaking...it was way to cold to do the later but we really enjoyed the train ride an the scenery...Sitka we went to see the otters, which were cool and the bear sanctuary....we enjoyed that very much....other family members did the Raptor center and the little town and got very close to bald eagles, which are all over the place...just have to look for that puff of white...in Ketchikan we went on the canoe and nature walk...it was ok..no wild life to spot however...2 sons did the zip line and are still talking about it! Awesome!We had a great time with our family and had excellent service from beginning to end! Well done...we will be back... Read Less
Sail Date June 2011
We signed up for our first cruise experience with Crystal with many recommendations from friends. We were not disappointed. Crystal Symphony's crew made us feel welcome from the get go. We were part of the "Mix & Mingle" ... Read More
We signed up for our first cruise experience with Crystal with many recommendations from friends. We were not disappointed. Crystal Symphony's crew made us feel welcome from the get go. We were part of the "Mix & Mingle" reception and met a few other Cruise Critic board members plus the cruise directors and hotel manager. We shared questions and got great support. We were especially pleased to have met Jane Salk, Crystal Society's hostess for this cruise. She made us feel part of the "Crystal family". We had delightful table mates, who will be our friends forever. The waitstaff was outstanding and it seemed "no problem" for our special requests that veered from the menu set for the day. Amazing! We did get great information ahead of time from Crystal Cruises and Cruise Critic which was an enormous help for us as first time cruisers. We would highly recommend that new cruisers seek out the info we did and just ask. Most folks gave us good info. We know we will be cruising with Crystal in the near future and it's just deciding as to where do were want to go. Read Less
Sail Date February 2011
This was our 1 cruise on a Crystal ship and we had heard only good things about Crystal Cruises, but there were also some negative items we did not appreciate at all. First to the good things: nice ship, good size (below 1'000 ... Read More
This was our 1 cruise on a Crystal ship and we had heard only good things about Crystal Cruises, but there were also some negative items we did not appreciate at all. First to the good things: nice ship, good size (below 1'000 PAX), never crowded, excellent food in all restaurants, excellent service and staff. Perfectly organised boarding in Valparaiso and de-boarding in Buenos Aires. Well organised excursions (but VERY expensive but that's the same on other cruise lines). Some of the excursions did not fulfill the expectations, but most of them did. Negative things: Small cabin (everything we needed was there, but we would have appreciated a bit more space in the room as well on the veranda), considering the price paid. Lido Restaurant openings: We would expect that this (morning self service restaurant) would also be open EVERY evening for a light (self-service or service) dinner (why not a steak restaurant) or a place for a 'sightseeing dinner' (nice large windows, ideal for a dinner in places such as the inside passages on the Chilean side, the Magellan Passage, the Beagle Street or the Cape Horn as well as during the evenings in Antarctica or between Puerto Madryn and B. Aires with sunset around 10 pm or regions with warm climate (but unfortunately the Lido was only open on 3 evenings); The other item which disturbed us a lot, was the frequent closure (or closed bar service) at the PALM COURT (the nicest place on board above the bridge with large windows to the front and the sides and a splendid view). We instantly fell in love with this place, but many times when we wanted to go for a drink before dinner (were on late seating), we were refused entry because of some Bridge club happenings or just because the Bar was not attended). Even at times when the Bar should have been open (as per the daily Reflection), the Bar was unattended). I reported this fact, got an excuse from the Hotel manager, but nothing changed. This is, for a deluxe cruise line as Crystal pretends to be, totally unacceptable, since the remaining 3 Bars (one next to the lobby and two very dark and noisy ones, were not at all our taste). What we did is get a bottle of wine and install ourselves on the terrace of the closed Lido Cafe or on our veranda (weather permitting). We were also quite unhappy, with the opening hours of the various food places (everything closed at 6pm !! except the for the dining room and the 2 restaurants). There was no place open to get some finger food after 6 pm, something we have not seen on any other cruise line. Final remark: Crystal Cruises are expensive, provide excellent food and service, have well trained staff. As 1st time cruisers we felt sometimes a bit neglected compared to the C.C. society members. We would have expected to be personally informed about the future Crystal cruise society benefits (there was plenty of time on a 19 day cruise for an information session on a sea day with all 1st timers). So yes we liked some of it, but it was not enough to convince us to book again. Read Less
Sail Date January 2011
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.5
Entertainment 4.5 4.3
Public Rooms 5.0 4.6
Fitness Recreation 4.5 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 4.3
Service 4.0 4.6
Value For Money 4.0 3.9
Rates 4.0 4.1

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