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7 Helpful Votes
Sail Date: December 2017
I judge this cruise against my previous Crystal Serenity trip, a few years back. The old ship felt old despite the recent expensive makeover/dry dock. At times I thought there was an odd vibration even on deck 8 fwd. For sure when ... Read More
I judge this cruise against my previous Crystal Serenity trip, a few years back. The old ship felt old despite the recent expensive makeover/dry dock. At times I thought there was an odd vibration even on deck 8 fwd. For sure when you eat at the back of the ship on deck 11 you are likely in for movement. Staff seemed spoiled by Crystal but not the passengers. The food spend seemed way down. The Waterside (MDR) is now very attractive and perhaps over staffed, yet in 16 days I never got a decent dessert. Old "A Tour of the Galley" notes tell of 8 pastry cooks, well I never saw a decent bit of cake. Restaurants close earlier than some want so returning to the ship after paying plenty for a tour, all you could do may be join the crowd at the cramped Bistro, (popular with staff meetings from the Captain down) unfortunately this area needs redesign. Uncomfortable chairs, poor snack selection.Prego and Umi Uma also look tired now. As for our little cabin, no flower, fruit, champers, gifts, nor chocolates on boarding. We did get a single bloom twice in 16 days! The very next hotel I visited gave us all that. The tender boat ride was well done, these being large tenders. The entertainment was well put together, the Crystal dancer's and Band being excellent. Some of the bar crooners were not so good. In the bars service was shall we say tired, I tried to explain how a British champagne cocktail would go together but they were not interested. Afternoon tea was poorly served and one common tea bag was out of stock. The ship feels old and the experience has gone backwards. No matter how smart the decor nor how many staff I did not feel value and wont be returning. The new cabin TV's are huge at the foot of the bed. Plenty of movies and lectures can be viewed, but it serves no other purpose, still no menus, bill nor room service ordering. Using the old phone to room service often joined a long cue and delivery and food was poor. Despite a number of LBGT passengers at no time did Crystal welcome us with any get together. Despite the fact the award at the Crystal Society "party" for most cruises with Crystal went to a Gay couple. Read Less
2 Helpful Votes
Sail Date: March 2012
My partner and I have served back to back tours in Afghanistan, so we wanted to make my R & R leave extra special, given that we haven't seen each other a lot these last two years. I also didn't have a lot of time to plan ... Read More
My partner and I have served back to back tours in Afghanistan, so we wanted to make my R & R leave extra special, given that we haven't seen each other a lot these last two years. I also didn't have a lot of time to plan things, so we thought a cruise was the logical choice. We chose Crystal Cruises because I like a more formal atmosphere. In that aspect, Crystal delivered. The women always dressed stunning on the ship on formal nights -- even on some casual ones. The men were always at least in suits on formal nights, but many more wore tuxedos, which was nice. We found the following things to be especially good about the cruise: 1. The service. We can't say enough about how willing the staff were to cater to your needs and how cheerfully they did so. 2. All inclusive. We could not possible have eaten or drank anymore. And all inclusive does not give you rail drinks. It gives you pretty much anything short of Louis XVII Cognac, which they have for an upcharge. Glenlivet or Glenfiddich, though? It's on the house. 3. Food. Prego and Silk Road are always booked, yes, but both made for a special experience. Book them early, and don't expect more than one seating at each. It won't disappoint you that much, though, as the Main Dining Room fare is excellent and varies each night. 4. Friendly cruisers. We met many interesting people and shared plenty of great conversations. We didn't encounter any bias as a gay couple, at least we didn't perceive any. 5. Avenue Saloon and the Connoisseur Club. The Avenue Saloon was by far the best bar on the ship. The piano player was great. The Connoisseur Club was my favorite room on the ship. If you like cigars, it is amazing. Though I might suggest bringing your own cigars (prices were a bit high), their premium alcohol prices (30, 40 year old cognacs, etc.)were very reasonable. A couple of minor complaints, neither of which will deter us from cruising wiht Crystal again: 1. The internet. We realize that it's a cruise and there are logistical issues to getting connectivity. Perhaps these issues are so great that the charges and problems with the internet onboard are justified. But it seemed overly expensive. $50 got you two hours of internet and $200 got you 10 hours. That's pretty steep, even if you have the money to pay for it. All that aside, it didn't even work half the time. 2. Demographics. I don't know if its always this way on Crystal, but the crowd seemed very old. We expected an older demographic, but this group seemed to be 65 or even 70 plus, with a small smattering of other ages. I heard some comments from some of the older patrons to this effect that the crowd seemed older than usual, so perhaps this was an anomaly. Like I said, we had a wonderful time, but we feel the cruise could benefit from a more mixed crowd. Read Less
4 Helpful Votes
Sail Date: January 2011
This was our 1 cruise on a Crystal ship and we had heard only good things about Crystal Cruises, but there were also some negative items we did not appreciate at all. First to the good things: nice ship, good size (below 1'000 ... Read More
This was our 1 cruise on a Crystal ship and we had heard only good things about Crystal Cruises, but there were also some negative items we did not appreciate at all. First to the good things: nice ship, good size (below 1'000 PAX), never crowded, excellent food in all restaurants, excellent service and staff. Perfectly organised boarding in Valparaiso and de-boarding in Buenos Aires. Well organised excursions (but VERY expensive but that's the same on other cruise lines). Some of the excursions did not fulfill the expectations, but most of them did. Negative things: Small cabin (everything we needed was there, but we would have appreciated a bit more space in the room as well on the veranda), considering the price paid. Lido Restaurant openings: We would expect that this (morning self service restaurant) would also be open EVERY evening for a light (self-service or service) dinner (why not a steak restaurant) or a place for a 'sightseeing dinner' (nice large windows, ideal for a dinner in places such as the inside passages on the Chilean side, the Magellan Passage, the Beagle Street or the Cape Horn as well as during the evenings in Antarctica or between Puerto Madryn and B. Aires with sunset around 10 pm or regions with warm climate (but unfortunately the Lido was only open on 3 evenings); The other item which disturbed us a lot, was the frequent closure (or closed bar service) at the PALM COURT (the nicest place on board above the bridge with large windows to the front and the sides and a splendid view). We instantly fell in love with this place, but many times when we wanted to go for a drink before dinner (were on late seating), we were refused entry because of some Bridge club happenings or just because the Bar was not attended). Even at times when the Bar should have been open (as per the daily Reflection), the Bar was unattended). I reported this fact, got an excuse from the Hotel manager, but nothing changed. This is, for a deluxe cruise line as Crystal pretends to be, totally unacceptable, since the remaining 3 Bars (one next to the lobby and two very dark and noisy ones, were not at all our taste). What we did is get a bottle of wine and install ourselves on the terrace of the closed Lido Cafe or on our veranda (weather permitting). We were also quite unhappy, with the opening hours of the various food places (everything closed at 6pm !! except the for the dining room and the 2 restaurants). There was no place open to get some finger food after 6 pm, something we have not seen on any other cruise line. Final remark: Crystal Cruises are expensive, provide excellent food and service, have well trained staff. As 1st time cruisers we felt sometimes a bit neglected compared to the C.C. society members. We would have expected to be personally informed about the future Crystal cruise society benefits (there was plenty of time on a 19 day cruise for an information session on a sea day with all 1st timers). So yes we liked some of it, but it was not enough to convince us to book again. Read Less
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.5
Entertainment 4.5 4.3
Public Rooms 5.0 4.6
Fitness Recreation 4.5 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 4.3
Service 4.0 4.6
Value For Money 4.0 3.9
Rates 4.0 4.1

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