1. Home
  2. Cruise Lines
  3. Crystal Cruises
  4. Crystal Symphony Review
  5. Crystal Symphony Cruise Reviews

2 Crystal Symphony Family Cruise Reviews

This review is only highlighting two major problems that Crystal has had with its policies for the ships. 1. Children are only looked after by kids club care while a parent is onboard. - If both parents (Authorized person) leave to go ... Read More
This review is only highlighting two major problems that Crystal has had with its policies for the ships. 1. Children are only looked after by kids club care while a parent is onboard. - If both parents (Authorized person) leave to go on a shore trip they MUST take the kids with them - Noting that a number of the shore trips are not for children - 2. The only compromise is to have a staff member - not trained in child care are not having any basic emergency medical training baby sit them in your room. That's not to the same standards as kids club as they staff member could be any volunteer - 3. The Internet on board continually dropped out for a lot of the day, while my 4G/3G Modem to Norway telco was providing 50 - 100 Mb/s from the room - for all the trip other than a 8 hour ocean trip from Norway to Scotland. When I pointed out this to the IT staff they said that Satellite was the only way they could provide the service. In addition that noted that Internet complaints where the largest item of complaint. 4. Children leaving the vessel can be marked for checking that they have a parent with them. However, every time we left the ship our child ran ahead and was never stopped.. There identification system rang a bell and they then turned it off at no stage stopping the child I pointed out the kids club issue during the trip to the Director of Services and they advised that its company policy and there is no flexibility I showed the engineering and IT staff the speed I had with 3g/4G while at sea and was advised that they have 32 Mb/s to the satellite and that it ...When they loose the Satellite they have a backup but on trip to far northern latitudes they will continually have a problem. this was not a good family experience. I have rated below ignoring tese issues Read Less
Sail Date July 2017
I just returned from the Grand Britannia cruise with my mom, sister and daughter. We had adjoining staterooms. Here are my thoughts: The good: Overall food quality was very good in all venues. We loved Prego and Silk Road, liked the ... Read More
I just returned from the Grand Britannia cruise with my mom, sister and daughter. We had adjoining staterooms. Here are my thoughts: The good: Overall food quality was very good in all venues. We loved Prego and Silk Road, liked the MDR, liked Lido, and liked Trident. We got room service breakfast several times and that was also good. And we had WONDERFUL service in the MDR and in Prego, very fun, warm, and caring servers (Nikola and Stanko in the MDR). We also loved the Avenue Bar and their bartenders. We liked the overall itinerary as well, circling the UK. The bad: I am in the camp of those who feel the veranda staterooms are cramped and very worn. The "couch" was stained, the carpet coming up by the veranda door, the chair ripped, the throw pillows disgusting, and the design of the lights in the headboard absurd when the beds are twinned. The veranda was dirty and sticky (they cleaned it our last day). The cabins were also not wonderfully cleaned, with extraneous hair and an old shampoo bottle greeting us at the start. Not fun. Crystal's website is also horribly designed and primitive, with very unreliable functionality on mobile. Hello, 20th century UI! 1995 called and they want their systems back. The ugly: Five things really made me dislike this cruise. First, the ports used by Crystal for London, Dublin, and Edinburgh really made any kind of immersive experience in those cities impossible to achieve, given the horrible shuttles employed. I sat on the Edinburgh shuttle for over an hour and a half one day, and only part of that was due to traffic. Even more fun, I sat on a bus for the final day's shore excursion (and there were only FOUR choices on that day) for more than FIVE HOURS due to traffic from the stupid location Crystal used. Even Dublin was disappointing as no shuttles ran after 8 PM so it was difficult to stay late in the city. The combination of horrible docking locations and abysmal shuttle services really cut into my enjoyment of the cruise. Second, I made spa appointments very early on for all of us, but the experience I had in the spa is the worst I've ever had in a spa due to cleanliness. There's only one bathroom in the changing room. When I entered, it was full of diarrhea and blood, completely disgusting and very smelly. Bloody toilet paper was in the trash can. All the other trash cans were overflowing as well, and cast-off robes and slippers were on the bench. I brought this to the attention of my provider and they were going to clean it up, but when I finished my service (also really disappointing because the massage table was ancient and could not be adjusted for the proper angle for my neck) things had been only slightly cleaned (the smell still lingered). I took a shower and there were HUGE clumps of hair in the one shower where the tap worked. UGH. If you're going to have a spa with prices like this and a tiny changing room, you MUST keep it FLAWLESSLY clean. Otherwise, yuck, yuck, yuck. Third, I am mid-fifties and I like technology. The internet connection available on this cruise was AWFUL. The wifi did not work more than it did work, and even the wireless data was not available for entire days at a time. I have to occasionally look in at work when away and there were days when I could not. I am not cruising again until this problem is fixed. Fourth, I think $50 for the jpeg of pictures purchased is outrageous given the cost of the printed pictures themselves. Those flash drives cost 50 cents, so this is a markup of what, 10000%? The photographers were good but the price overall, even on prints, is beyond gouging. Finally, the lack of any evaluation of shore excursions made it difficult to choose good ones. While we had great fun with, for example, the Belfast Food Tour, other excursions ranged from disappointing to excruciating. Other cruise companies provide an opportunity to rate the shore excursions publicly to help guide one's choices (and I would assume to help the cruise company offer the best of them). The shore excursion staff was not even interested in my verbal feedback. One got the impression that some of the staff (shore ex and front desk) felt they were babysitting spoiled kindergartners, that they had heard this all before and were listening only because they had to (indeed, one person said, "I have heard this complaint many times before." Excuse me? If you have heard it many times before why did Crystal not change things?). Overall, while the dining staff was very good, I am left with a huge feeling of fundamental disrespect for passengers (particularly A and B category passengers). Crystal is expanding like mad, but I recommend they look again at their core competencies. Good food and great wait staff is only going to get the line so far. I do not plan to cruise Crystal again (I had a much better experience last year on both Silversea and Seabourn). PS Ironically, when I tried to do Crystal's followup survey on my iPhone it failed and crashed. So Crystal, here is your feedback. Read Less
Sail Date July 2016
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.5
Entertainment 4.5 4.3
Public Rooms 5.0 4.6
Fitness Recreation 4.5 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 4.3
Service 4.0 4.6
Value For Money 4.0 3.9
Rates 4.0 4.1

Find a Crystal Symphony Cruise

Easily compare prices from multiple sites with one click