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1 Crystal Symphony Cruise Reviews for Family Cruises to Canada & New England

They could not make a Room Access Card for my wife that worked for five days. They kept blaming her for demagnetising the card when for 21 cruises we have worn our card in a Lanyard around our neck. Could not get a Hot Meal in the ... Read More
They could not make a Room Access Card for my wife that worked for five days. They kept blaming her for demagnetising the card when for 21 cruises we have worn our card in a Lanyard around our neck. Could not get a Hot Meal in the Dining Room. Even the hot Soups were cold. Complaints were not able to fix the problem. Could not get a Steak Medium Rare as they always came well done. Excursions were of poor quality and well over prices we spent A$2500 and got half that value. Complaints were ignored. No Musical Entertainment between 8.30 and 9.30pm. The Cruise Director would do nothing about it. Bridge Sessions were only 2 hours on sea days and on port days no equipment would be made available. Ran out of Saporro and Tsingtao beer even though there was a large Asian Passenger list. Also ran out of Hot Chocolate. All in all a poor experience in what is supposed to be a five Star line. Aparently since Changing hands they have deteriorated. Read Less
Sail Date April 2015
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.5
Entertainment 4.5 4.3
Public Rooms 5.0 4.6
Fitness Recreation 4.5 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 4.3
Service 4.0 4.6
Value For Money 4.0 3.9
Rates 4.0 4.1

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