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Canada & New England Crystal Symphony Canada & New England Cruise Reviews

Crystal
Crystal Symphony
Canada & New England
Departure Port

Traveler rating

Excellent

14

Very Good

9

Poor

4

Terrible

3

Cruise type

31 Canada & New England Crystal Symphony Canada & New England Cruise Reviews


JC Norton avatar

JC Norton

5 Reviews Written

32 Helpful Votes

Wonderful Musical Experience

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This was our second cruise on Crystal, the first being a Lisbon to Lisbon adventure in the Azores, Canary Islands and Morocco in 2018. We chose it partly because of that experience, but also for the itinerary, ...
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Sail Date October 2018


rjrobbin avatar

rjrobbin

4 Reviews Written

55 Helpful Votes

Best Cruise Line

Booked this cruise to see the fall leaves...weather was crappy...Not Crystal's fault. The ship and crew were great. The food and service were excellent. Smaller ship and passenger list meant not as much waiting ...
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Sail Date October 2018


Edensmom avatar

Edensmom

5 Reviews Written

25 Helpful Votes

Looking for Leaves

I was interested in a cruise that either left from New York or came back to that port which meant I would be home in and hour or so. I flew to Montreal and spent the first night and second day onboard, unpacked and ...
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2 photos

Sail Date October 2018


Liga713 avatar

Liga713

2 Reviews Written

10 Helpful Votes

Tried the new Seabreeze Penthouse

We have gone on other Crystal cruises before and were anxious to check out the new Seabreeze Penthouses. While they are 50% larger than the standard Veranda Suites, they also cost about 50% more. The Suite was ...
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Sail Date August 2018


Phshav avatar

Phshav

1 Review Written

14 Helpful Votes

Crystal Symphony experience

Wanted to do the northeast. Sixth cruise with Crystal. Last was New Years in Australia 2017. Food as always was excellent. Several crew members remembered us by name. Always a nice touch. Entertainment has always ...
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Sail Date September 2018


Elizabeth 1 avatar

Elizabeth 1

1 Review Written

24 Helpful Votes

Don’t cruise on this ship!

My first cruise 7 years ago was on Marco Polo a small cruise ship in the Cruise and Maritme fleet. With nothing to compare it to but other holidays in European resorts I thought it compared very favourably. Since ...
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Sail Date September 2018


Steveoka avatar

Steveoka

21 Reviews Written

137 Helpful Votes

Crystal still sparkles in our eyes!

After reading some of the negative reviews on the Symphony we were wondering what to expect on our return onboard after 18 months and after the refurbishment. I would like to say we were not disappointed as ...
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Sail Date September 2018


geoffstravels avatar

geoffstravels

7 Reviews Written

181 Helpful Votes

Not Really Sure

Firstly a little bit of background. My wife and I are long time cruisers, mostly on smaller and the R8 ships. Pacific Princess and the unfortunate Adonia have been our regular choice, but in recent years have looked ...
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Sail Date August 2018


sarasotaguy avatar

sarasotaguy

7 Reviews Written

31 Helpful Votes

Crystal has gone downhill

We've sailed Crystal quite a few times. The earlier cruises were great. However, since the new president took over, there have been cutbacks & disappointments all over . Quality of food has gone way down. Portion ...
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Sail Date September 2015


iclcharlie avatar

iclcharlie

1 Review Written

20 Helpful Votes

Cruise to Hell

We have cruised since 1995 each year. We were sold this cruise as a luxury cruise and it was anything but....poor service in the dining room as well as very poor trained staff. Wife insulted by server and water ...
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Sail Date September 2015


cbhenry8 avatar

cbhenry8

1 Review Written

5 Helpful Votes

Review of Joie De Canada

Review of Joie De Canada, September 20-27, 2015, 7 day trip on Crystal Symphony Quick overview of what others might mention elsewhere: Embarkation: Took our luggage, checked our passports, ran us through the ...
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Sail Date September 2015


coastcashier avatar

coastcashier

8 Reviews Written

67 Helpful Votes

Not even a Four Star Ship

They could not make a Room Access Card for my wife that worked for five days. They kept blaming her for demagnetising the card when for 21 cruises we have worn our card in a Lanyard around our neck. Could not get ...
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Sail Date April 2015


Gardener222 avatar

Gardener222

13 Reviews Written

70 Helpful Votes

Uneven experience for Skyscrapers to Ice Castles

I had great hopes after reading reviews on this company. what I found is that my husband and I are not a "good fit" for Crystal. On this trip while the passengers were nice we were younger than most of them who had ...
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Sail Date June 2014


chrisilz avatar

chrisilz

1 Review Written

Winds of Change????????

My husband and I are fairly new to Crystal having sailed 6 times within the last 2 years. Had I written this review last year, it would have been far different than what I have to say now. I was, and still am a ...
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Sail Date October 2013


Liat avatar

Liat

22 Reviews Written

84 Helpful Votes

A unique Canadian experience

Why this Cruise? We greatly enjoyed our two prior cruises on Crystal Serenity. My wife was fascinated by the prospect of visiting the three Gulf of St. Lawrence stops, especially St. Pierre and Miquelon which is ...
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Sail Date September 2013


goalready avatar

goalready

1 Review Written

Disappointed

While the Crystal Symphony is perfectly nice and the service outstanding, the overall experience left many of us who were not travelling as a couple or with a group feeling bored and left out. Mixers and other ...
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Sail Date September 2013


brittany12 avatar

brittany12

14 Reviews Written

80 Helpful Votes

Smoker's Paradise Puts Real Cloud Over Voyage

This ship and its Japanese owners are throwbacks to the days of when restaurants, hotels, theaters, airplanes and office buildings permitted smoking, either in segregated areas or throughout, and non smokers ...
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Sail Date October 2012


KSPB avatar

KSPB

1 Review Written

3 Helpful Votes

This is 6-star service?

I cannot believe that this cruise line claims "6-star-service." While the food was very good and the service throughout the ship (except for the housekeeping in the cabin) was better than average, I certainly would ...
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Sail Date September 2012


ahlanmak avatar

ahlanmak

2 Reviews Written

13 Helpful Votes

Loved Crystal, however this time, very disappointed

Few years ago when we started taking cruises to enhance our land tours, we carefully chose Crystal because of its reputation and its offer "$1000 as you wish" that made Crystal distinguished from "all inclusive" ...
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Sail Date October 2012


explore4ever avatar

explore4ever

10 Reviews Written

51 Helpful Votes

7 REASONS WHY YOU SHOULD GIVE CRYSTAL CRUISE A TRY

My husband and I love cruising. We have been on Carnival, Princess, Celebrity, Azamara, Royal Caribbean, HAL, Paul Gauguin, Regent Seven Seas. We have heard Crystal Cruise is a bit "snobbish" or "stuffy", too ...
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Sail Date October 2012


liamsmamo avatar

liamsmamo

1 Review Written

No rating

great trip despite Hurricane Sandy

Crystal really tried to make the best of a multitude of problems. The computers didn't talk with each other in Montreal; thus the engines wouldn't start. Crystal worked on this and brought parts and a computer ...
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Sail Date October 2012


maverick600 avatar

maverick600

1 Review Written

4 Helpful Votes

First time on Crystal....Never again!!!!!

We were on the Crystal Symphony v2226 Oct 21-Oct 31 Montreal-New York. We flew out of Newark on Friday to get to Montreal early. Our flight was delayed but we got there that night. Checked in to the Fairmont ...
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Sail Date October 2012


Karen1969 avatar

Karen1969

1 Review Written

Crystal Symphony

My partner, her mom, and three of her mom's friends sailed from Boston to Montreal. This was our second cruise on the Symphony and their first. SHIP: The ship was in fantastic shape. Even as we were sailing, ...
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Sail Date October 2012


creview2011 avatar

creview2011

2 Reviews Written

13 Helpful Votes

Very enjoyable experience

Embarkation was very well organized. Pleasant easy experience. Cabin was clean and well laid out, although on the small side. Our assigned stewardess Gabriella was tremendous. Room was immaculate, and she ...
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Sail Date October 2012


mdbgoldfamily avatar

mdbgoldfamily

2 Reviews Written

Great First Time Crystal Experience, ......But Probably Last

My wife and I just returned from our first cruise on the Crystal Symphony. We departed from NYC to Newport, RI, Boston, Halifax, St. John, Quebec and Montreal. Embarkation was a breeze....10 minutes from ...
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Sail Date October 2011


Crystal Symphony Ratings

CategoryEditorMember
Cabins4.03.9
Dining4.54.5
Entertainment4.54.3
Public Rooms5.04.5
Fitness Recreation4.54
Family4.03.2
Enrichment5.04.3
Service4.04.6
Value For Money4.03.9
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