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5 Crystal Serenity Cruise Reviews for Romantic Cruises to Alaska

We chose this itinerary so we could see the Hubbard Glacier and not all ships go there. Also, we took a Princess cruise in 2005 and after that experience I couldn't have cared less if we ever cruised again. Then comes our 20th wedding ... Read More
We chose this itinerary so we could see the Hubbard Glacier and not all ships go there. Also, we took a Princess cruise in 2005 and after that experience I couldn't have cared less if we ever cruised again. Then comes our 20th wedding anniversary and I started the research. Crystal seemed to meet all of our criteria - outstanding dining, great wines, less passengers, and their staterooms. We booked a Penthouse with Verandah and it was worth every penny! Our cabin was HUGE, walk in closet, large bathroom with full size tub, good sized shower, double sinks. I loved the dressing area and make up mirror. The Nespresso coffee machine was a great feature and we used it every day. Our butler Neil was beyond delightful. The service provided on the entire ship (except for the Prego restaurant we visited one night- meh) was nothing but top notch. The hidden gem on this ship is the Tastes restaurant on the Lido desk. Dinner there was fantastic, as was Silk Road. I was never disappointed with the MDR. Their food was outstanding. Service exceptional. I read reviews about the ship needing some care and, yes, there are some things that show a little wear but it wasn't anything horrific as indicated in many reviews. I will say that it's an older crowd and the entertainment is geared towards them as well. The music in the Crystal Cover Bar got a little old but I realize they are appealing to a very affluent and well-traveled clientelle. We didn't care about the entertainment to be quite frank. We enjoyed being together, being on our balcony, dining well and just relaxing. NEVER EVER take an Alaska cruise without visiting the Hubbard Glacier. It's UNREAL! I would do this all over again! Read Less
Sail Date August 2017
First time Crystal Cruisers, spoiled for life. Very rarely do we see this kind of superior service. I can't even count them on one hand. The entire sailing was marked by pleasant surprises. We booked a year in advance, and I had ... Read More
First time Crystal Cruisers, spoiled for life. Very rarely do we see this kind of superior service. I can't even count them on one hand. The entire sailing was marked by pleasant surprises. We booked a year in advance, and I had forgotten that I had mentioned my birthday, and our anniversary. We were surprised 2 nights after dinner with a celebratory cake for our occasions, and well wishes from the staff. And lovely cards in the cabin, and our names on the daily occasions announcements on the TV. The bouquet of flowers that my husband sent to the cabin for my birthday, was exquisite! It's like the crew and staff are trained to never say no. We started to be careful to say, "Don't go to too much trouble, we were just wondering...." If we didn't start our inquiries this way, our wishes were carried out before we knew what had happened. The food was magnificent everywhere we went, and perfectly portioned. We always felt full, but when we got home, we had only gained a couple of pounds each. We were surprised at our traditional dining, as we were seated at the Assistant Chief Engineer's table. Thanks Samir for the company. What a treat to have an expert at our table to answer all of our cruising questions on the inner workings of our ship! We also enjoyed an invitation to the Captain's quarters for a cocktail. We are sushi lovers, and have never had a sushi experience on any cruise ship as fantastic as Silk Road. Again, if you don't see something you'd normally order at a sushi restaurant, on the menu, be sure to ask. Richie took excellent care of us at Silk Road! We very much enjoyed Tastes, and so much appreciate the Head Waiter fitting us in, after a late return from a shore excursion! At this sitting a huge eagle flew right past us, marvelous! We saw both of the comedians, and loved their shows! We enjoyed the rebroadcasts of the enrichment lectures in our cabin. We even enjoyed the brain teasers available in the library. The Bistro was always a great meeting spot to pick up a cappuccino or wine, and a little snack or fruit. Crystal Shore excursions- Skagway- Glacier Point Wilderness Safari-Loved this excursion! Not too aggressive, but a full day. The guides at the camp were delightful, knowledgeable, and charming. Davidson Glacier was spectacular! And when the boats were a little late picking us up at the camp, the guides went with us to pick wild strawberries. Victoria BC- Butchart Gardens and English Tea- we happened to be there on a very sunny day, and stepping into the gardens was like stepping into a movie. Just stunning everywhere we went. I used 2 of the pictures we took, for screen savers on my phone. So beautiful they don't even look real. They look like a graphic designer's summer dream. Be cautioned, the English Tea is amazing, and the tasty treats are plentiful and very filling. Go hungry, and expect to be full for a long time. Glacier Bay National Park- Once in a lifetime, perfect weather, dazzling! Just poetry. And be advised, soup and sandwiches are served in the Palm Court during the sailing through the park. This is also where the naturalist is stationed. There are neat little decks on the exterior of the Palm Court, where you can take breathtaking photos. I almost found this area too late, glad I caught it in time. In Prince Rupert and Sitka, we had no excursions. We wandered through town. Sitka was neat because there's a little hatchery on the main promenade, and salmon were lined up to spawn. These two ports, we lunched outside on the Lido deck looking over the pretty little towns below. And let me take a moment to let you know how amazing the meals on the Lido can be. We found on all of our visits, something that we wouldn't find on any of our other cruise line experiences, like perfectly cooked filet, or huge boiled prawns. This is not your ordinary buffet! Our cabin was perfect, balcony 8022. Loved the double vanity. The appointments were chic and inviting, from the marble top nightstands, to the plush bedding. Mariya kept us fully stocked with ice and plush towels. Really enjoyed the aft balcony on our deck, especially through Glacier Bay National Park. And the complimentary laundry was so very convenient. Lastly, I can't say how fantastic the all inclusive experience is! We've sailed some other cruise lines with drink packages, that we thought were adequate. But all inclusive is magnificent! It's obvious that when the servers don't have to deal with bookkeeping, that their attention is solely focused on taking care of cruisers. Read Less
Sail Date July 2017
We wanted to see Alaska again and based on Crystal's previously held number one rating by a popular travel magazine and the many glowing reviews on CC we booked 10 days on the Crystal Serenity. We thoroughly enjoyed Alaska and our ... Read More
We wanted to see Alaska again and based on Crystal's previously held number one rating by a popular travel magazine and the many glowing reviews on CC we booked 10 days on the Crystal Serenity. We thoroughly enjoyed Alaska and our cruise. There were many things we enjoyed on Serenity, however, Crystal didn't live up to it's reported luxury status on our cruise. We are most likely "One and Done" with Crystal. The overall quality of the food was good to excellent. The overall layout, condition and cleanliness of the ship was excellent. The entertainment was a mixed bag but I would say it was above average to excellent. We thought the lectures and the iMovie classes were outstanding! Our cabin service was excellent and for the most part the crew was cheerful and engaging. So why the 'One and Done"? Our difficulties started with three trips to front desk to get functioning keys. (We all know about first impressions.) Next our experience in the Main Dining Room was the worst experience of any of our two dozen cruises. Our waiter was actually working in another section of the Dining Room so it wasn't poor service, it was literally no service. After three nights I complained and all subsequent visits to MD were excellent. We found Silk Road and Prego to be excellent. However, our worst dining experience was showing up 10 minutes before closing at Tastes without a reservation and being told we should consider room service. Ok, I was rather surprised but it was late and I agreed that RS would be ok. We ordered RS but somehow the order was lost or delivered to someone else. For the first time ever on a cruise we retired to bed hungry. We called RS after one hour had passed and were told it should be arriving soon. It never arrived! Crystal delivered a bottle of champagne the following day with an apology. Oh well, two points for that. Here's the issue I am most astonished by: We booked the train excursion in Skagway for 12:30 PM. That morning we wanted to shop in Skagway and asked the Crystal Excursion Rep if we would be able to board the train at the Train Depot in Skagway? Her answer: "absolutely"! At 12:15 we asked the ticket agent at the station where we needed to be to board the Crystal Excursion? Answer: "Back in front of your ship, the train for your excursion does not pass thru the station!" We had to literally run all the way back to the ship in an effort to make it back to the train in time! It left moments after we boarded! We were half way up the mountain before we stopped sweating.There was no miscommunications to the Crystal Rep, she was simply not educated on the specifics of that excursion, another simple fail for Crystal. In conclusion, in spite of these issues we had a overall enjoyable cruise. Crystal got a bunch right and a bunch wrong and that averages out to basically an "above average, also ran" experience for us. Not much different from other cruising we've done on other lines for substantially less cost. One additional observation was the intense preoccupation that the crew had towards preparing for the next NWP cruise. At times it seemed like we were aboard a sort of "dry run" for that cruise. Lastly, we are business owners that require the ability to stay accessible to clients for emergency situations. Crystal's internet access and speed does not meet our minimum requirements to stay connected to our business. That alone probably excludes us from future Crystal Cruising. Read Less
Sail Date August 2016
From embarkation to disembarkation we could not have asked for anything more. Our stateroom was situated on the Horizon Deck, midship. We dined in all of the locations and never once did we experience any upset stomachs. To us this goes ... Read More
From embarkation to disembarkation we could not have asked for anything more. Our stateroom was situated on the Horizon Deck, midship. We dined in all of the locations and never once did we experience any upset stomachs. To us this goes to show the high standard that Crystal adhere to. We also had a tour of the galley on our final day, this was very interesting indeed. Palm Court was a nice place to relax or at the Sunset Bar. It also tended to be where we went pre-dinner. We opted for four of the excursions. It was comforting to know that the ship would be waiting game for us, due to one of the excursions being late coming back. I will let you make up your own mind, for that is what we did. Lets just say we have already made an 'Open Booking'! Looking forward to making our next adventure aboard a Crystal ship. Happy sailing. Read Less
Sail Date August 2016
We chose Crystal because we had heard if was a luxury experience. We paid top dollar for this cruise. Unfortunately, the Serenity was rather mundane -- nice but nothing special. The food was OK but not better than other cruises we have ... Read More
We chose Crystal because we had heard if was a luxury experience. We paid top dollar for this cruise. Unfortunately, the Serenity was rather mundane -- nice but nothing special. The food was OK but not better than other cruises we have taken on other lines. The food portions in the dining room were small -- not a bad thing on a cruise -- but they were unnecessarily small in the wrong ways. Example French toast with berries in the main dining room included two toast triangles, four blueberries and three thin slices of strawberry. An appetizer of prosciutto and melon featured 4 tiny cubes of melon -- each about 1/4 the size of a marble. Cutting back on melon Crystal?? The preboarding experience on Crystal was the worst we have ever had. Other passengers expressed the same frustration with getting any information from Crystal directly. They would only communicate with us through our travel agent even for the most mundane requests. Onboard the staff was exceptional although hampered by Crystal's procedures. The onboard entertainment was very good but there were only four performances in the main theater in seven days. Onboard wifi was overly complicated -- expensive if you didn't continually log out and log back in. All-in-all it was an enjoyable cruise but since our expectations for Crystal were very high -- we were disappointed. Our next cruise will be on a less expensive line such as Royal Caribbean or Oceania Read Less
Sail Date July 2016

Top Crystal Serenity Itineraries

Crystal Serenity Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.4
Entertainment 5.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.5 4.6
Value For Money 4.0 3.9
Rates 5.0 4.1

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