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Sail Date: December 2018
First time on Crystal and not impressed. Lots of little things disappointed us and we did not feel it was worth the money or lived up to the hype. Food was average and we have had lots of better meals in our hometown restaurants. ... Read More
First time on Crystal and not impressed. Lots of little things disappointed us and we did not feel it was worth the money or lived up to the hype. Food was average and we have had lots of better meals in our hometown restaurants. Excursions were overpriced and terrible! Staff was nice but struggled serving a full ship. We often had to flag down our wine steward for refills. Long time Crystal cruisers commented that things have gone down hill with the new ownership. They needed a dedicated children’s section in the main dining room so other diners were not impacted by children crying, whining, etc. Lots of little things disappointed us given we are long time cruisers. They ran out of food items like tea bags to make decent ice tea. Hallway carpets are worn out and need repalcing. They say the cabins have 110 and 200 outlets but there was only one 110 outlet and it was by the vanity. If you wanted to plug in something by the bed nightstands you need to bring plug adapters. Save your money and go on other high-end cruise lines. Read Less
Crystal Serenity Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.4
Entertainment 5.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.5 4.6
Value For Money 4.0 3.9
Rates 5.0 4.1

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