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Crystal Serenity Luxury Cruises Cruise Reviews

Crystal
Crystal Serenity
Destination
Departure Port

Traveler rating

Excellent

94

Very Good

35

Average

21

Poor

13

Terrible

2

Cruise type

35 Crystal Serenity Luxury Cruises Cruise Reviews


Strode Wallace avatar

Strode Wallace

12 Reviews Written

117 Helpful Votes

THE LAST CRUISE AND THE $22,000 COLDS by Strode Wallace

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I did not know whether to title this review “The Last Cruise” or “The $22,000 Colds.” As much as we like Crystal, in 2018 I had booked a cruise on Pro-Iceland for a 7-day cruise of just Iceland. But in ...
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Sail Date June 2019


Chestertripper avatar

Chestertripper

2 Reviews Written

25 Helpful Votes

Crystal certainly didn't disappoint us

We chose this itinerary to try out Crystal and because we are keen F1 fans and being at the Monaco Grand Prix was wonderful. Food and beverages were really good. Speciality restaurants at no additional charge ...
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Sail Date May 2019


Ovener avatar

Ovener

4 Reviews Written

42 Helpful Votes

Ticks all the boxes, yet something was missing...

We’ve sailed with Seabourn and Hapag Lloyd before and were interested to try Crystal for a short six day cruise to see how life would be on a bigger ship. In some respects Serenity was excellent. The food ...
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Sail Date May 2019


Camillus112 avatar

Camillus112

3 Reviews Written

42 Helpful Votes

A Taste For Crystal

We selected the short May 4-11 cruise from Athens to Rome to have the opportunity of trying the Crystal experience. We have cruised in Silversea and Seabourn exclusively, and are happy with both lines. We found ...
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Sail Date May 2019


RockyandMoose avatar

RockyandMoose

2 Reviews Written

16 Helpful Votes

Irish Soliloquy

We have recently disembarked from the Crystal Serenity where we enjoyed 14 nights going around the UK and also stopping in Amsterdam and in Zebbrugge before returning to our point of embarkation which also served ...
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Sail Date July 2018


firstcruise91 avatar

firstcruise91

1 Review Written

8 Helpful Votes

Caribbean Impressions

Love Crystal but see traditional items going by the wayside, eg: no more guest list. Very thankful for the complimentary laundromats onboard. B1 cabin is just the right size for the two of us. Plenty of closet ...
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Sail Date December 2017


pms616 avatar

pms616

1 Review Written

4 Helpful Votes

Nearly Impeccable

First time Crystal Cruise...”Amazon Escape” Oct. 27 - Nov. 20, 2017 (24 Days) The Embarkation Process was disorganized & confusing...it took nearly 3 hours...Wasn’t a good start...apparently, the Crystal ...
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Sail Date October 2017


pingcraig avatar

pingcraig

2 Reviews Written

6 Helpful Votes

Country Club Cruise....First Class

If you enjoy First Class Service and Going to the Club to be pampered, this is the cruise for you. We are younger and had our 16 yr old daughter with us, so we did not fit the normal clientele, but that was just ...
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7 photos

Sail Date November 2017


barbdog avatar

barbdog

1 Review Written

4 Helpful Votes

The only thing that is constant, is change.

WE love Crystal. However, when it takes 45 minutes to get served in no man's land for their dining by reservation anytime dining program, it makes me wonder what is going on with this company. Is profit driving a ...
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Sail Date October 2017


Jayoh avatar

Jayoh

6 Reviews Written

37 Helpful Votes

Not perfect but......

Crystal continue to be my preferred cruise line but there are plenty others nearly as good - and better - in some areas. The big gripe with Crystal has always been the size of their staterooms. I see they are ...
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Sail Date June 2017


curtdesilets avatar

curtdesilets

13 Reviews Written

51 Helpful Votes

Relaxing Pacific Coastal on Serenity

A concise review here, we chose this cruise as just a nice one week getaway. I am a California native and my dear wife is just about, having lived here for the past 40 or so years. We have been to all of the port ...
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Sail Date May 2017


b1drman avatar

b1drman

2 Reviews Written

5 Helpful Votes

Almost perfect

This was out third Crystal cruise and probably our last for a while . While the service and food were top notch , the average age of our fellow cruisers had to be well in the 80's . I'm not young by any stretch , 59 ...
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Sail Date May 2017


PerpetuallyCcuising avatar

PerpetuallyCcuising

4 Reviews Written

27 Helpful Votes

Sailing with Crystal is always lovely.

I chose this cruise because of the itinerary - visiting places I had not visited before in the Caribbean. This was my first time sailing on Crystal Serenity and the ship was as elegant and well appointed as I ...
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Sail Date January 2017


sheldondusty avatar

sheldondusty

2 Reviews Written

12 Helpful Votes

Another wonderful Cruise!

This was our second cruise on the Serenity and I would rate it very highly again, with a couple of areas for improvement. The food is consistently wonderful. Last October we thought that Prego was good, but not ...
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Sail Date May 2017


sarann1943 avatar

sarann1943

2 Reviews Written

14 Helpful Votes

Our purpose was to compare Crystal with Seabourn.

We have cruised with Seabourn many times, but have sometimes been disappointed at the limited opportunities to ballroom dance. Crystal has much more dancing so we decided to try a short cruise. In general, we ...
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Sail Date November 2016


lasportsnut avatar

lasportsnut

4 Reviews Written

12 Helpful Votes

Too little for so much

First you fly into Montreal and get to your hotel about 5 after being on the road since 5 am. The meet and greet is a bevy of repetitive tables in the lobby of the baggage area after YOIU put your luggage in a bin ...
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Sail Date October 2016


dsweet avatar

dsweet

3 Reviews Written

22 Helpful Votes

Responsiveness of Corpoate Offices Averted Signficant Disappointment

My mother, who is in her 80s, asked me to join her on this cruise. The itinerary and level of service created outstanding memories, as we might not have this opportunity again. I had been on the Crystal Symphony ...
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Sail Date September 2016


JoaoPortugal avatar

JoaoPortugal

4 Reviews Written

52 Helpful Votes

Overall very good first Crystal cruise but with one serious failure

Having taken many cruises on Silversea and Seabourn, this was my first Crystal experience, and although being mindful that while it is unfair to compare directly the Crystal product to the other two (due to ...
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Sail Date August 2016


Ronales avatar

Ronales

1 Review Written

5 Helpful Votes

A Lovely Ship with a Sophisticated Atmosphere

We had a wonderful 10 days despite the weather on our Crystal cruise to Alaska. We would prefer open seating rather than assigned 6 pm every night at the same table. It would be great to mingle with more people ...
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Sail Date August 2016


nova1 avatar

nova1

2 Reviews Written

11 Helpful Votes

Crystal has slipped in the last few years but still a great cruise

We had a great time, but as quite a few other reviews suggest, Crystal is slipping. The service in the main dining room was atrocious. The server was so confused by the orders that my wife something with ...
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Sail Date July 2016


Parlady avatar

Parlady

4 Reviews Written

183 Helpful Votes

The Good and The Maybe Needs Improvement

Having cruised on Seabourn, Regent, Oceania and other lines that I won't mention, I finally decided to give Crystal a try after hearing from a friend how good the service was on Crystal. I had refrained from going ...
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Sail Date September 2015


Sciare avatar

Sciare

1 Review Written

1 Helpful Vote

Crystal Serenity Mediterranean Cruise

This was our third cruise and first on Crystal Serenity so we are fairly new to cruising. We embarked in Rome and the process was effortless. Disembarkation in Istanbul was terrible. We left the ship about 9:30 ...
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Sail Date May 2015


margatecruiser avatar

margatecruiser

4 Reviews Written

6 Helpful Votes

Not the Same as the Symphony

This was our 13 cruise on crystal all have been on symphony, this was our first on Serenity. This was our third crossing that lectures were over the top the shows were also good. I thought the food service in ...
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Sail Date May 2015


Kseelig avatar

Kseelig

1 Review Written

2 Helpful Votes

Some Flaws

We have taken a few cruises on Crystal and for the most part we have been quite satisfied. Service is generally very good but Crystal needs to rethink their tipping policy and advertise accordingly. Is it included ...
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Sail Date December 2014


ggo85 avatar

ggo85

5 Reviews Written

16 Helpful Votes

Lots of Good but Too Many Problems

This review is written from the perspective of long-time cruisers on “mainstream” lines who decided to try a “luxury” line cruise aboard Crystal Serenity. The question with which we’d always wrestled was, ...
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Sail Date July 2014


Crystal Serenity Ratings

CategoryEditorMember
Cabins4.04.3
Dining5.04.4
Entertainment5.04.1
Public Rooms5.04.5
Fitness Recreation5.04.2
Family4.04.7
Enrichment5.04.2
Service4.54.6
Value For Money4.03.9
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