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Crystal Serenity Luxury Cruises Cruise Reviews

Crystal Serenity
Departure Port

Traveler rating



Very Good








Cruise type

13 Crystal Serenity Luxury Cruises Cruise Reviews

Andelle01 avatar


2 Reviews Written

27 Helpful Votes

What is wrong Crystal?!


Two years ago I had a cruise with the Crystal Symphony, and my husband valued it with a 10 + !! Fantastic... That is why I chose this year again for Crystal, but this time as a solo-cruiser because my husband ...
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Sail Date December 2019

Acromie avatar


1 Review Written

12 Helpful Votes

2 star ship

We chose the Serenity having travelled on the Espirit and the Harmony and because we wanted to do a Baltic Sea Cruise. We have suite 11060 which is fine and it an added benefit to order dinner from any of the ...
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Sail Date July 2019

caldean avatar


1 Review Written

9 Helpful Votes

5 Star Service on a 2 Star Cruise due to NOROVIRUS

Having sailed on Crystal before, I was looking forward to this Coastal cruise. While I was hesitant because the weather in January is iffy, I decided to book it anyway. This was the first mistake as out of 12 ...
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Sail Date January 2019

medicruiselover avatar


1 Review Written

17 Helpful Votes

Not a 6 Stars Ship at all

Before we sailed, we were full of expectation to sail with the Best Ship of the Year. However, we were so disappointed about everything we experienced right from the cruise terminal. When we arrived, no porters ...
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Sail Date August 2018

drleff avatar


1 Review Written

12 Helpful Votes


We took a cruise aboard the Crystal Serenity for our Honeymoon. It couldn't have been better. We've been dreaming of the day we could return. Then we did, for our ten year anniversary. What a let down. Our ...
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2 photos

Sail Date May 2018

76mike avatar


10 Reviews Written

77 Helpful Votes

Another sad Crystal disappointment

Hi everyone: First let me say that I have no "axe to grind" with Crystal. I have cruised with them once previously, and did not have a negative experience, as I did this time. Secondly, when I let our Crystal ...
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Sail Date March 2016

Julie Cheng avatar

Julie Cheng

2 Reviews Written

35 Helpful Votes

Bad Bad Expensive Experience

We had previously sailed on Crystal Serenity on the Baltic cruise and had an amazing experience. We chose to sail with Crystal Serenity for the Alaskan cruise expecting a repeat of this. However, we probably will ...
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Sail Date July 2016

Go-Go4 avatar


1 Review Written

12 Helpful Votes

Best part of the cruise was the disembarkation transfer.

First time Crystal cruisers selected this cruise for a 'taste' of the line......embarkation was nearly like waiting for your broken bus in a bus station. We missed our 7pm dinner reservation for anniversary ...
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Sail Date May 2016

Mike2131 avatar


14 Reviews Written

40 Helpful Votes

Crystal Serenity - Never Again

We selected this cruise to try out both the ship and Crystal. If this is representative of what to expect, my advice is to look elsewhere for an exceptional cruise experience. There were some positives and a lot ...
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Sail Date May 2016

Tradester avatar


1 Review Written

8 Helpful Votes

No Luxury

My first Crystal Cruise last May was a disaster. 1. We had 8 people at our table and the servers were definitely overworked. The food preparation was great, buy the meal was most often cold. We had one ...
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Sail Date May 2015

haikou avatar


1 Review Written

3 Helpful Votes

Will not be returning to the Serenity; I will stick with Crystal Sympony.

I found the atmosphere on the Serenity to be intolerable by the end of the first few days. I will not go into much detail here but suffice it to say I was ignored by others when I as a solo traveler sat down and ...
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Sail Date May 2015

sarasotaguy avatar


7 Reviews Written

31 Helpful Votes

Really terrible cruise - go if you want to get sick & get no help.

Embarkation was a horror. The ship was not docked where they told us- it was not at any terminal. We took about 15 or 20 minutes to locate the ship. There was no parking lot nearby. We had to drop off our luggage & ...
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Sail Date January 2015

Etincelle avatar


1 Review Written

20 Helpful Votes

Definitely it has gone downhill as far as what is now been offered to guests.

The reason for our choice was that we had previously cruised on Symphony and had a very enjoyable time. This time there were several cutbacks that were very obvious such as no longer any fruit in the cabin, bare ...
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Sail Date March 2018

Crystal Serenity Ratings

Public Rooms5.04.5
Fitness Recreation5.04.2
Value For Money4.03.9
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