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Crystal Serenity Luxury Cruises Cruise Reviews

Crystal
Crystal Serenity
Destination
Departure Port

Traveler rating

Excellent

94

Very Good

35

Average

21

Poor

13

Terrible

2

Cruise type

21 Crystal Serenity Luxury Cruises Cruise Reviews


moomax6 avatar

moomax6

1 Review Written

12 Helpful Votes

Not the ship for us

|

Beautiful ship. Excellent crew. We wanted a holiday getaway. Haven’t been back to Caribbean for many years. Friends highly recommended Crystal so decided to give it a try. This is mostly a ship for people who ...
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Sail Date December 2019


LHT28 avatar

LHT28

9 Reviews Written

24 Helpful Votes

NOT Crystalized

My review of our recent back-to-back on the Serenity Caribbean cruise. Let me say we are not new to cruising and usually sail on Oceania (which is not a Luxury line). We chose Crystal this time because ...
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13 photos

Sail Date December 2019


Kumamako avatar

Kumamako

1 Review Written

15 Helpful Votes

Not as good as it used to be.

We chose this cruise because we had not been on the Crystal for a few years and as it was a round trip return from and to Los Angeles it seemed to be very convenient. For years we have been trying to convince our ...
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Sail Date January 2019


SCTPU avatar

SCTPU

1 Review Written

14 Helpful Votes

Pre-Cruise Buildup Bound to Disappoint

My wife and I chose this cruise to celebrate our 30th wedding anniversary. We had been to both Spain and Portugal previously and had a great time. The ports of call of the Iberian Sojourn were exactly what we were ...
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Sail Date October 2018


montylee avatar

montylee

7 Reviews Written

70 Helpful Votes

Great locations, but nothing special about Crystal.

First, since Crystal Serenity goes to dry dock next month (October 2018), some of the comments may not be applicable. My wife and I took a Crystal river cruise last year (Danube) and were so impressed with the ...
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Sail Date August 2018


Namster avatar

Namster

2 Reviews Written

16 Helpful Votes

'aint' what it used to be

The service in the MDR was very slow - often waiting 25 minutes even to get a drink. Some waiters do not know it is impolite to interrupt a guest when talking. One waiter told me I could not change the "almond ...
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Sail Date December 2017


DrJW avatar

DrJW

2 Reviews Written

18 Helpful Votes

NOT WHAT IT USED TO BE!

We have been repeat Crystal passengers. This last Carribean 14 days sailing was not up to par to past Crystal standards. let me share pros and cons: PROS: Our Butler , Costas was the best part of this ...
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Sail Date December 2017


BenLynn avatar

BenLynn

1 Review Written

1 Helpful Vote

Didn't meet expectations

We wanted to relax and enjoy the services on the ship.We wanted to do some wine tasting in the Santa Ynez Valley and were fortunate to hook up with another couple through a Cruise Critic posting and to arrange a ...
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Sail Date May 2017


PaulMCO avatar

PaulMCO

12 Reviews Written

45 Helpful Votes

Expecting Five Star --- But truly *** star Cruise Line - No better than others

Yes this is cruise critic and yes I am a harsh critic. This was a first Crystal Cruise and we hoped to make it a habit. We are regulars on Oceania and Silversea and did not find Crystal any better -- in fact in ...
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Sail Date January 2017


Kfhofstetter avatar

Kfhofstetter

1 Review Written

17 Helpful Votes

Disappointed

We went on our second Crystal Cruise after taking a trip on Crystal Symphony a year ago. Our experience a year ago was so wonderful that we booked for the next year right away. What happened Crystal? The food was ...
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Sail Date January 2017


hypercafe avatar

hypercafe

11 Reviews Written

37 Helpful Votes

Average trip for a luxery line, I do not think it lived up to Crystal marketing.

We boarded the ship in NYC which was great as we live here. Embarkation was very easy, its on the ship. We were meet at the gangway and escorted to the desk, on the way a steward took our carry-on and delivered it ...
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Sail Date October 2016


alc13 avatar

alc13

4 Reviews Written

32 Helpful Votes

Nice, not outstanding

We chose this cruise for the itinerary (Canada-New England) and because we wanted to try Crystal. We found lots to like. The ship is pretty, easy to navigate, and generally very comfortable. We enjoyed the food ...
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Sail Date October 2016


PutterP avatar

PutterP

3 Reviews Written

6 Helpful Votes

Some good, some excellent, some not so much....

The food was great in Silk road, average in Prego, inconsistent in the Crystal dinning room, but great in Tastes and Lido. Housekeeping missed an entire day in the middle of the cruise... Room service never ...
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Sail Date September 2016


Longway avatar

Longway

1 Review Written

27 Helpful Votes

One and Done for Us on Crystal!

We wanted to see Alaska again and based on Crystal's previously held number one rating by a popular travel magazine and the many glowing reviews on CC we booked 10 days on the Crystal Serenity. We thoroughly enjoyed ...
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Sail Date August 2016


charliesavino@gmail.com avatar

charliesavino@gmail.com

1 Review Written

18 Helpful Votes

Crystal not worth the price

We chose Crystal because we had heard if was a luxury experience. We paid top dollar for this cruise. Unfortunately, the Serenity was rather mundane -- nice but nothing special. The food was OK but not better ...
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Sail Date July 2016


Julie Cheng avatar

Julie Cheng

2 Reviews Written

35 Helpful Votes

DISAPPOINTING CRUISE

We had sailed on Crystal Serenity previously on the Baltic cruise and had a great time. The crew seemed overworked and stretched and unfriendly. One waitress was rather rude when I requested for just hot water and ...
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Sail Date July 2016


cruise-otter avatar

cruise-otter

10 Reviews Written

117 Helpful Votes

Crystal Serenity -- Lisbon to Miami (Dec.11 to 22, 2015)

Cruise 5331 was an Atlantic crossing (Lisbon to Miami), with only two brief stops along the way (Tenerife and Key West). My wife and I took this cruise for its long string of sea days, not the port stops. We’ve ...
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Sail Date December 2015


Hayden18 avatar

Hayden18

1 Review Written

1 Helpful Vote

Overall terrible experience

This cruise was our second crystal cruise. Last year we sailed from Venice to Rome and had an amazing time! The shore excursions were top notch and the service was amazing. The ship was quiet and there was a ...
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Sail Date August 2014


Peanutbrittle56 avatar

Peanutbrittle56

3 Reviews Written

11 Helpful Votes

Crystal 7 Day Med Cruise Disappointing

We anticipated our Crystal Serenity cruise for many months if not years before finally having the time and affordability of a Mediterranean Cruise. My husband and I and a single friend began our journey in the ...
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Sail Date August 2012


2pctmilk avatar

2pctmilk

2 Reviews Written

1 Helpful Vote

Great food and service, just lacking in value.

Having been on both five and six star lines, I have a pretty good idea of how a star rating should translate into the level of food, service, and accommodations on a ship. Despite my best efforts to truly appreciate ...
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Sail Date August 2012


mpeffers avatar

mpeffers

1 Review Written

3 Helpful Votes

Christmas And New Years Hawaii Cruise

First time on Crystal and not impressed. Lots of little things disappointed us and we did not feel it was worth the money or lived up to the hype. Food was average and we have had lots of better meals in our ...
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Sail Date December 2018


Crystal Serenity Ratings

CategoryEditorMember
Cabins4.04.3
Dining5.04.4
Entertainment5.04.1
Public Rooms5.04.5
Fitness Recreation5.04.2
Family4.04.7
Enrichment5.04.2
Service4.54.6
Value For Money4.03.9
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