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35 Crystal Serenity Luxury Cruise Reviews

This review is written from the perspective of long-time cruisers on “mainstream” lines who decided to try a “luxury” line cruise aboard Crystal Serenity. The question with which we’d always wrestled was, “Is it worth it?” ... Read More
This review is written from the perspective of long-time cruisers on “mainstream” lines who decided to try a “luxury” line cruise aboard Crystal Serenity. The question with which we’d always wrestled was, “Is it worth it?” While the answer obviously depends in large part on how much you can and want to pay. However, for those who can spend the money, the question is whether they should. We would say “definitely yes” on luxury lines – we’re less enthusiastic about Crystal. A pure dollar per dollar comparison doesn’t really work. If you compare the cheapest Crystal cabin (ocean view) with a similar cabin on a mainstream line, you’re better off financially on the mainstream line even with all of the Crystal all-inclusives. Ditto suite to suite. However, the cheapest Crystal vs. a suite on a mainstream line is more comparable. In the end, there are many reasons that a Crystal cruise is “worth” the extra cost – you have to decide if these things are important to you. Embarkation involved several steps/stops. At the first, we showed out cruise ticket and passport. That led to security. Then a stop for your picture. Then a final stop to get your cabin card. While we’re used to “one stop shopping” when all the above is done at the same time, the Crystal process was fairly quick. By the time we arrived at our cabin, our bags were already there! Cabins weren’t ready until 3:00 but they invited passengersto the main dining room for lunch (vs. the buffet restaurant on most cruise lines). There were plenty of tables, service was exemplary, food was tasty, and, when you’re given a glass of soda or wine without signing for anything, you start to realize what all-inclusive means. We splurged for a Penthouse suite. The cabin is nicely decorated, in great condition, and very modern. However, compared to mainstream lines, the cabin is small. There is a very small sitting room, a makeup area (nice for ladies but somewhat a waste of space), a walk-in closet, and a bath with Jacuzzi tub, separate shower and two sinks with marble aplenty. We found the size fine for two – if you have a third person, it would be crowded. The balcony had two chairs with ottomans. We never heard noise from above. They give you large sizes of bath amenities and the towels were superb! The PH butler was exceptional – he made our cruise. Pleasant, responsive – willing to do things we hadn’t even thought about. There was a mini-bar that was stocked with whatever we requested and exceptional hors d’hoeuvres were always available. MDR food was uniformly very good – better quality and more choices than MDR on mainstream lines but not quite as good as their specialty restaurants. There were plenty of delicious options every night and we never had a bad meal. Desserts were a tad disappointing. Our dinner at Silk Road was a highlight in terms of food and service. Prego was fine but no better than the best of the MDR. Service throughout was excellent – we’re fast eaters and we never waited for any course to be served. There was a quiet efficiency (speed, lack of “clatter” of dishes, lack of confusion) to the service that was very nice. Dinner was uniformly a pleasant experience. We didn't attend all of the shows, but those we did see were quite good. The production numbers were definitely a huge notch above most mainstream lines. There was always plenty of seating. The "secondary" entertainment (other venues) wasn't really to our tastes and the timing was skewed late, but that's simply a matter of personal preference. As mentioned above, a huge plus was not having to pull out our cruise card and sign for something every five minutes. There is a certain serenity (no pun intended) in being able to order a soda or cappuccino or glass of wine or ice cream or bottled water, etc. without pain. The first (and only) time I used my key card was making a gift shop purchase. Yes, you’re paying for it in the long run, but the “price” of the freedom and flexibility counts for a lot in our book. Another plus was the fact that Crystal wasn’t trying to take more of your money at every pass. No “inches of gold” or “T-shirt sales” or spa pitches or “bingo, bingo bingo,” or art auction or . . . If you like those things, you’ll be disappointed with Crystal but not having the constant pressure to buy, buy, buy was an unexpected joy. Along those lines was the lack of constant announcements. Crystal treats you like adults – they put the information you need in the daily bulletin and trust you to read it. Basically, the “noise level” is much lower, which for us at least led to a more enjoyable and relaxing vacation. However, not all was perfect, and there were several areas where Crystal did not live up to our expectations. The first was shore excursions. Of the five we took, the average grade would be a C+. On the plus side, the wine tasting with Dewey Markham in Bordeaux was simply outstanding and the Douro river cruise in Porto was very good thanks to an excellent guide. Among the other tours, one left 30 minutes late due to “traffic” (on a Saturday morning) even though none of the other buses was late. On the next tour, our first (unscheduled) stop was 30 minutes at the airport restrooms. The Crystal escort was always the last one on the bus and a stop for "coffee" was completely disorganized. Two passengers became so frustrated with the delays that they took a cab back to the ship. The Crystal escort was constantly the last person on the bus -- invariably arrived 10 minutes after all the passengers were aboard, without apology. Our final tour to fishing villages was mismanaged in terms of time (we spent more than an hour at a sardine factory) with a guide who was silent 75% of the tour. We discussed this with Crystal shore excursion personnel. Our concerns were met with versions of “we can’t control the guides” or “every guide does things differently.” Wrong. Crystal ultimately bears responsibility for its tours and especially its Crystal hosts. We were told someone would follow up with us – no one ever did. In the end, Crystal’s indifference was surprising and telling. The worst experience came near the end of the cruise. All passengers disembarking in Lisbon had to clear Portuguese customs on the ship. The event was an unmitigated disaster. Timing was 4-7 pm, meaning everyone with early dinner came around 4. Over 1000 people had to go through customs and there were only two officials. The event was held in a small room and the line outside was literally longer than half the length of the ship. The crowd soon overwhelmed the air conditioning making it unbearably hot. Passengers stood in line for 75 minutes. There were no chairs. No one brought water or food. We showed up at 4:15 and finished at 5:30; we missed the final sail-away and had to sprint in order to make dinner on time -- not exactly a relaxing last evening. We understand that certain aspects of customs are beyond the ship’s control. However, Crystal did absolutely nothing to ameliorate the situation, such as handing out numbers with assigned times, handing out water, moving the event to a larger venue, etc. There was no senior officer present and there was no apology to the passengers. Bottom line: we've "pre-cleared" customs before and this was the most mismanaged event on any cruise we’ve taken. On departure, we’d arranged a private car through the ship’s concierge. We arrived 15 minutes before our assigned time only to be told we were “late." The concierge showed up a short time later and assured us we were definitely not late. Not a great way to depart. In the end, there were many great things about Crystal. We loved the all-inclusive approach and the lack of constantly being hit up for activities and dollars. And for the most part, the crew was incredibly professional and personable -- their experience shows. If you can afford it, an “all-inclusive” line is a real pleasure and, in our view, definitely "worth it." But, too many things didn’t go well on this cruise and at times there seemed to be an attitude of “we don’t really care” that we found unsatisfying. While we will definitely try a luxury line again, it probably won’t be Crystal.   Read Less
Sail Date July 2014
My husband and I (late 40s/early 50s) took this cruise with his brother's family which includes his wife and 2 daughters who are in their early 20s. This was our 17th cruise, but our first on a "premium" line. We were ... Read More
My husband and I (late 40s/early 50s) took this cruise with his brother's family which includes his wife and 2 daughters who are in their early 20s. This was our 17th cruise, but our first on a "premium" line. We were expecting an older crowd, similar to what we saw on HAL, but were pleasantly surprised that there was such a mix of passengers. I can understand that now as getting around the ports and doing most of the shore excursions would have been pretty challenging for most older folks. We thoroughly enjoyed the cruise, found the ship to be clean and the layout convenient, but with one or two minor exceptions, we did not find the food, service or entertainment/enrichment to be significantly better than what we have experienced on lines such as Celebrity and Princess. Yes, having drinks and gratuities included was great, but you certainly pay for that in the price of the cruise. Embarkation in Barcelona went quickly as we arrived in the late afternoon - it was a Friday so traffic getting from the airport to the port was a nightmare - we used Crystal's transfer service and somehow between taking our bags from the van to our cabin, they misplaced 2 of them and it took hours for them to find the bags again. Our in-laws said they were greeted with champagne when they arrived earlier in the day, but we were not. Our cabin was on deck 10, and was pretty much the size of other cabins we have been in, but the bathroom was bigger including double sinks and a real tub/shower, which we appreciated. We had a whole day in Barcelona the next day and had hired a private tour guide that was recommended by someone we know. Barcelona is a great city with lots to see and do, and we'd definitely like to go back again. Other ports/excursions included: Valencia - bike tour: nice ride through a very large park, spent some time in the old city and then rode around the City of Arts and Sciences which is very interesting; Palma de Mallorca - did the Valldemossa tour as it was recommended by a couple of friends, very quaint town; St Tropez - chose the winery and beach excursion and were expecting a picturesque estate and then onto a beach resort for relaxation and lunch (we're in France, right?) - it was actually a very small, rustic winery in a barn with a beach on the property and if you didn't bring a beach towel, you had nowhere to sit - fun and the food and wine were great, but not what we expected - maybe they need to rewrite the description of this one; Porto Venere - my favorite stop - we did the island trek and then walked around the town and went up to the fort and church - very beautiful; Genoa - the palaces tour did not disappoint; Florence - a long day but worth the bus ride. The entertainment on board was typical of what you would experience on any cruise - production shows, magician, string quartet, piano players, bands scattered around the common areas each evening. We particularly enjoyed the dancing in the Palm Court throughout the evening, and the Avenue Saloon was a crowd favorite with lots of sing-alongs. Overall we enjoyed this cruise, as we love cruising and it was our first time cruising in Europe, but I don't know if we would choose Crystal again.   Read Less
Sail Date May 2014
The cabin was as advertised and as expected. The bedding was luxurious. The bathroom was spacious by ship standards. The food was good, not great, which was disappointing, since we expected great. The cheese selection was outstanding. The ... Read More
The cabin was as advertised and as expected. The bedding was luxurious. The bathroom was spacious by ship standards. The food was good, not great, which was disappointing, since we expected great. The cheese selection was outstanding. The "included" red wines were not good; the included white wines were acceptable, but no better; there were a couple of sparkling wines that were very good, and one very good champagne---but they ran out of the latter before the cruise ended and didn't replenish, although we were in France at the time. (And the sommeliers didn't want you to order it anyway. They were, on the whole, not helpful. They pushed the wines which cost extra, and those wines were expensive.) If you were lucky and got a good maitre d', he steered you towards the better-prepared food choices. The specialty restaurants were good if you knew what to order (one night the Italian restaurant had linguini made with fresh clams from that day's port, and it was outstanding.)Room service was good.The shore excursions were outrageously overpriced. A $635 Grand Prix ticket (plus a mediocre boxed lunch, ear phones, a thin seat cushion and a guide per 20 people to walk you from the ship to the grandstand) cost $829. I agree that a mark-up is appropriate, but 30% is too much. We booked the cruise at the last minute, so had no choice but to purchase from Crystal. We were told that other shore excursions also had astronomical mark-ups.Crystal's representatives told us that wi-fi was free; it was not, which was very disappointing. Read Less
Sail Date May 2013
This was our fifth Crystal Cruise and possibly our last. In my eyes, it was the classes and fabulous, educational lectures during sea days during our prior Crystal Cruises which distinguished Crystal from other luxery & non-luxury ... Read More
This was our fifth Crystal Cruise and possibly our last. In my eyes, it was the classes and fabulous, educational lectures during sea days during our prior Crystal Cruises which distinguished Crystal from other luxery & non-luxury lines. With port days each day of our cruise, there were no lectures. We found the attention of the crew much worse than it had been in the past. There were no beautifully presented luncheon buffets or the final buffet extravaganza that was too beautiful to touch. Our housekeeper didn't refill our refrigerator with items that had been used. She left empty, used glasses and plates so that we had to call Housekeeping to remove them. We needed to flag down waiters to refill our drinks during breakfast. This isn't acceptable on a luxury cruise. Also, they bill the cruise as providing top shelf liquor however, the wines were only mediocre. We keep kosher and as always, we found the food extraordinary. We even asked our head waiter to bring out enough of our baby lamb chops to share with the other diners at our table and they devoured them and rated them an A+! However, my intent when I go on a cruise is to experience the cruise experience which can only be done shipboard. As there is nothing happening on ship when in port, that defeats my purpose. Will I go on Number 6? I don't know. So far I haven't found any itineraries that satisfy my requirement for sufficient sea days. Read Less
Sail Date April 2013
Although still very good, this cruise disappointed us from the perspective of service that is Crystal's trademark. The new all-inclusive program has resulted in a profound lack of enthusiasm among the staff. Now that everyone receives ... Read More
Although still very good, this cruise disappointed us from the perspective of service that is Crystal's trademark. The new all-inclusive program has resulted in a profound lack of enthusiasm among the staff. Now that everyone receives the same gratuity regardless of service rendered, the extra attention and care that spoiled passengers in the past has fallen away. For example, our cabin stewardess was adequate but there was no automatic replenishment of bath supplies when they got low. We had to ask for more shampoo, soap and for the mini fridge to be refilled. Also, no more Aveda products except for the body lotion :( The girls were very polite and reserved, but nothing one would not encounter on another ship. DINING: The food is still fabulous. Everything on board was delicious! I sent only one thing back and it was not their fault. Mario the Maitre d' helped us after the first night when we requested to have our table moved. Our waitress was slow yet thorough,but again,nothing exceptional. Every night I requested a glass of ice for my wine. On past Crystal cruises, I only had to ask once and after that, it was brought to me automatically. Thanks to Christian,the sommelier,who on the final two nights,remembered and brought it to me. To us, the all inclusive alcohol is not attractive since we don't drink that much, however, many found it so. Also, I noticed a lot of wasted drinks around as people might try something for the first time, not like it and put it down. In my humble opinion, mixing alcohol and a passenger roster that's mostly senior is risky.ENTERTAINMENT:The Crystal singers and dancers were good,and the costumes were beautiful. The Galaxy Theater is small enough to be intimate. They did the usual salutes to Hollywood & Broadway. The very best was THE ROCKET MAN show with Jonathan Kane. He was unbelievably good and received a standing ovation. The Casino kept busy after the show and the roulette wheel was good to me!LOL A TEMPEST IN A TEAPOT:I'm going to keep this short,but an unforeseen fiasco arose when we innocently tried to exchange a CRYSTAL SERENITY shirt purchased on last year's transatlantic cruise.Rather than give it away,I recommended that we bring it back because Crystal is SO service oriented. I was positive they would gladly accomodate us. BIG MISTAKE!!!Enter the senior retail manager who places her rulebook before customer satisfaction. SHE: "NO EXCHANGE! Shirt was purchased over a years ago(by 5 days). NO EXCHANGE! Shirt is covered with food. NO EXCHANGE!You definately wore this more than once in spite of what you tell me.NO COMPROMISES!I do not have that decisionmaking ability." We saw a pattern, so we backed off. In spite of her best efforts,she did not spoil our good time, I was totally caught off guard though because I firmly believed that Crystal prided itself in customer satisfaction at any price. Had I known that we would meet with such resistance, I would not have even bothered packing the stupid shirt :( MAMA LEE:Crystal Serenity's best asset and overall goodwill ambassador. She's a wonderful little lady and semi-celebrity on the ship. Everyone who meets her, loves her. I did, too. Crystal had better treat her right because if Mama's not happy, NOBODY's happy. Also, Crystal's Japanese customer rep, Urara, is absolutely adorable and very, very helpful. I HATE to criticize Crystal because past cruises have made up some of the best memories in my life. I still have a soft spot in my heart for them but I cannot in good conscious, recommend them unconditionally like I once did. Other cruiselines are chasing Crystal by training their staffs better and they are catching up. In many instances, we received the same level of service on other ships that we did this time on Crystal. Unfortunately, the price is no longer a direct reflection of the value. Read Less
Sail Date January 2013
For Christmas 2012, I decided to return to Crystal after a 4-year break to try other lines. I had always said that nothing else at sea compares to Crystal. But this cruise was a disappointment. Too much smoking, no one to greet us on ... Read More
For Christmas 2012, I decided to return to Crystal after a 4-year break to try other lines. I had always said that nothing else at sea compares to Crystal. But this cruise was a disappointment. Too much smoking, no one to greet us on embarkation day, unmotivated staff. It really seems as if the once-great Crystal has fallen a few notches. This wasn't a bad cruise. The food was fabulous and we had a great time enjoying the sea day activities. But for the premium fares we paid, and based on prior experience with the line, we expected more. I had read that the 10-year old Serenity had been updated. Yes, our Deck 9 Verandah Room was lovely. But everything else on the ship still seemed dated and boring, with enough wicker to fill grandma's summer home. We did love the storage space in our room and the double sinks in the bathroom. And the verandah was a good size to accommodate us, two chairs and a table. Our room stewardess was just so-so. Everything we ate on the ship was amazing. There wasn't one misstep in the 14 days we were onboard. Even the desserts, usually blah on most cruises, were fabulous. Food was always available whether through the main dining venues, the Bistro, or servers bringing around trays of hors d'oeuvres late at night. We really enjoyed both Prego and Silk Road for alternative dining and also enjoyed the big Christmas day buffet. Service was where Crystal really messed up this time. Once we embarked, there were no stewards to greet us or welcome us onboard. Even on Celebrity, which is roughly half the price, employees are swarming you on embarkation day offering mimosas and directions. When we sailed on Crystal before, the dining room servers would always remember our names, drink preferences, etc. This time, they asked us every night what we wanted to drink, eventhough we ordered the same thing everyday. Dining room service was slow. And most of the crew didn't seem particularly happy to be there. It was hard to get attention from servers in the Lido, as they were busy cuddling up to all of the guests who cruise several times a year. Those of us who cruise occasionally, were left waiting for someone to come take an order for a soda. And on the first day of the cruise, as we were taking a tour of the ship, the Maitre'D blocked us from entering Prego to have a look, saying that we didn't have an appointment to speak with someone. We explained that we didn't need to speak with anyone has we had pre-booked a dining time - we just wanted to see what the room looked like. It was the most awkward cruise we had ever been on. Also, Crystal really needs to step into the current trends, and eliminate smoking from their ships. Most of the Deck 6, the casino and the Crystal Cove were filled with smoke and we stayed away from those locations. The whole ship feels musty with old smoke. Daily entertainment was fine, filled with the usual Bingo, trivia and enrichment programs. Dr. Ruth Westheimer was the guest speaker, and I heard great things about her 2 lectures. The shows in the Galaxy Theater were fine. We had seen a few of them before - especially the "Million Dollar Musicals" production that they refuse to retire (we first saw it in 1996). There was one show which completely stood out - "Rocket Man" was an Elton John tribute show with amazing singing and a great Elton John impersonator. It's not as cheesy as it sounds. It was one of the best shows I have seen on any cruise ship ever. We sailed roundtrip out Miami to the Eastern Caribbean. The ports weren't anything remarkable, but it was nice to have a relaxing warm weather cruise. Our cruise had a maiden port call at Ponce, Puerto Rico. There was nothing there. The cruise even only offered one excursion to a museum. Based on feedback from other guests, I doubt Crystal will stop there again. I would not completely write Crystal off after this. But it would be hard to win back my loyalty unless they offer a fabulous itinerary when I need to cruise. Read Less
Sail Date December 2012
We returned this week from our second cruise on the Serenity - about our 25th cruise overall. This was a 14 day itinerary from Miami to LA through the Panama Canal. Boarding was effortless. A nice buffet was ready for us to help kill ... Read More
We returned this week from our second cruise on the Serenity - about our 25th cruise overall. This was a 14 day itinerary from Miami to LA through the Panama Canal. Boarding was effortless. A nice buffet was ready for us to help kill time until our cabin was ready. Food - Overall the food was excellent with one notable exception. We requested a table for 2. We were assigned one but in a very poor location that could not be corrected for a couple of days. Apparently many more oele than expected requested early seating and this created seating issues. Eventually more and more people starting opting for room service and this opened up more tables in the dining room. My wife did get I'll afterveating in the Italian restaurant - not sure exactly what the culprit was but it took her a couple of days to recover. Food at the grill was very good. Room service was quick but the food could have been hotter. I thought the lunch buffet could have had more variety - roast chicken of one type or another every day. The 2 special buffets were excellent. Cabin - we had a deluxe stateroom with balcony. Nice size, comfortable bed, very nice towels in the bathroom. Our stewardess was fantastic. Major drawback was shortage of electrical outlets. Service - the room, pool, and bar staff were friendly, knowledgeable, and very good at their jobs. Atmosphere - I am 59 years old and felt very young, definitely in the youngest 20 percent of the guests. The ship seemed very empty except just before and after the early dinner seating. I'm not a fan of formal nights but most everyone on this ship loved it. No other options other than room service. Someone even complained because some people dared to walk around the ship not appropriately dressed up. Too snobby for my tastes and almost a deal killer if I consider Crystal again. Excursions - one of Crystal's strongpoints and excellent on this cruise. Read Less
Sail Date January 2012
We were totally delighted with the service of ALL the staff and crew on board. To be truthful the stateroom was a bit smaller than we expected based on what is show on Crystal's web page...More narrow space between bed and ... Read More
We were totally delighted with the service of ALL the staff and crew on board. To be truthful the stateroom was a bit smaller than we expected based on what is show on Crystal's web page...More narrow space between bed and walkththrough towards bathroom. Silversea equivalent cabins are bigger. The prodcuction shows were the best! The food was quite above average but again not what I expected..either in the main dining room or the specialty restaurants...I expected a ***** experience and it was a as ***+ experience...the service in all the dining venues was indeed ***** They need to get their 'open seating ' program better organized...one tended to miss several show room numbers [only one several evening] if one booked a 7:30 reservation! Shops are delightful and well stocked..The photography on board is way too expensive..mark up from their costs probably is 500%. But again, purchase of photos is voluntary. Bottles of water were not consistently available on shore excurcusions. Personally we were disappointed with all the tours that Crystal provided. The guides, while knowledgeable, were boring and appeare tired at what they were doing. We felt rushed through at several of the sites. The private tours that we had arranged prior to the cruise were far better! The description of the shore excursions in their brochure can be misleading! In spite of the above, we thoroughly enjoyed our voyage, priamrily due to the staff on board.....A bit costly $20,000.00 for this vacation [incl. business class upgrade] was it worth it......YES... Read Less
Sail Date June 2011
I have taken a couple of weeks to reflect on my first experience on Crystal cruises. I think, all told, I am glad for the experience, but it did not live up to the very high standards I had set based on other reviews and the boards. The ... Read More
I have taken a couple of weeks to reflect on my first experience on Crystal cruises. I think, all told, I am glad for the experience, but it did not live up to the very high standards I had set based on other reviews and the boards. The good (and very good): -Our agent had secured early boarding for us, so that was great. We arrived at about 12:15. There was no one else in line, and we were escorted to lunch and then had a little time to explore before we were able to access our cabin. When we did get to our cabin, our luggage was already waiting, and we were unpacked and enjoying the ship by 3pm. -Our head waiter and senior waiter were an absolute treat. Our head waiter especially went way out of his way to ensure we had a wonderful dining experience every night. -Our stewardess was lovely. She tried really hard to accommodate our every need, although the ship did not have certain things which surprised me (like green apples and pretzels--??). -Having Marvin Hamlisch on board for a performance was a delight. -We also enjoyed the special NFL greats speaker series. -The main pool is very nice; and there were always chairs available to sit and enjoy the day -The food in the main dining room was very good; better than many mainland restaurants, actually. We thoroughly enjoyed that aspect of the cruise...especially the "special" desserts that the head waiter prepared each night. -The European itinerary was perfect; exactly what we were looking for! -The cruise director on board was simply phenomenal...a real joy to meet! -We really enjoyed the daily Reflections...especially the introductions to each of the ports. -The excursions were well thought out and put together, albeit a little pricey. The one time there was a problem with one, they did refund part of the price, which was appreciated. -We thoroughly enjoyed most of the other guests we met...a treat since we were not sure what to expect (we are in our late 30's/early 40's) The not very good: (ps: I have names of the individuals below, if someone from Crystal is reading this and is interested) CABINS: -The couches in the cabins uncomfortable, and they are itchy when you sit on them with shorts...I know they are supposed to be getting leather ones very soon, which will be a LOT more comfortable. -The beds are actually pretty uncomfortable. It took a couple of nights before I realized I could ask for another featherbed to make it softer. That helped a lot. -The scent of the Aveda products in the bathroom was overwhelming, and I was very surprised that there were no other options. I ended up buying something on the shore. I think Crystal might investigate "scentless" options for passengers with sensitive skin/allergies, or at least one of Aveda's milder scents for passengers who prefer them. -The cabin doors are unbelievably thin...even conversation at a normal volume in the hallway can be heard in the rooms...as can the kids who kept running up and down the hallways. DINING: -The couple of nights with "open seating" in the main dining room were the worst nights for us, since the service was so spotty. There were also some service challenges on the Lido deck in terms of getting food in a timely fashion for both lunch and dinner. -There were some incredibly rude waiters in Prego--the specialty restaurant. Both nights I was there they were actually making fun of other passengers. I could not believe it, and actually reported it to the guest hostess on board since it made me so uncomfortable. She told me the dining manager would get in touch with me, but he never did. BOOKING AGAIN: -I wanted to take advantage of the on-board booking discount, and I got the feeling that the woman who was working at that desk did not care if I booked again or not. It was a stark contrast to how she had been talking to the older couple right before me...and quite disappointing. PUBLIC AREAS/LAUNDRY: -The ship does not have any comfortable places to sit to just read a book in the evening, except the bar in the main lobby, but the smoke often chased me away. In fact, ALL of the bars have smoking, which for me is an obstacle to enjoying the space. I wonder if Crystal might consider creating a non-smoking bar??? -A lot of the public areas seem a little dated; I am hoping this is rectified soon! -The laundry room ran out of dryer sheets quickly and were not replaced. Also, Crystal should place signs in the laundry rooms reminding guests to be aware of the timing of their washers and dryers. Especially when one machine is out of order (which it was for the entire cruise), the ability for quick "turn-over" is only respectful, although some passengers had no qualms about leaving their laundry for hours at a time and returning whenever it suited them (and then they had the nerve to complain about people removing their items!). NOT CRYSTAL'S FAULT, BUT STILL AFFECTED OUR TRIP: On this voyage, there were over 100 children, ranging in age from a couple of months to teenagers. The older kids were actually pretty good (except for running up and down the halls at night), but the parents really let their little kids run rampant around the ship and pool area. They were throwing toys in the pool, almost hitting other guests, and they were running around playing tag, and yelling, etc. Since they were with their parents, there was nothing Guest Services could do (or so they told me). But this is NOT a playground at home!! Again, a simple reminder in the daily cruise reflections might have made a positive difference. I made this suggestion, too, but it was ignored. So, all in all, I am glad for the experience. I did like it better than Regent, with whom we have sailed twice (Tahiti and Alaska trips). But, I am not looking to rush back either...I do have my $100 deposit down, so perhaps 2012...we'll see. At least now I have a more realistic expectation for my experience that should help next time... Read Less
Sail Date August 2010
The Mediterranean cruise on Crystal was a mixed experience. The positives were many including the speciality restaurant Silk, the excellent fitness centre and instructors, the wonderful breakfasts and the willingness of the kitchen to meet ... Read More
The Mediterranean cruise on Crystal was a mixed experience. The positives were many including the speciality restaurant Silk, the excellent fitness centre and instructors, the wonderful breakfasts and the willingness of the kitchen to meet different requests, the good humour of many of the staff, the quality of the cabin and the ease of embarkation. On the other hand, there were some unexpected downsides which surprised me. The following are the downsides I experienced. I did not like the ship decor- it seemed a little tired and too 'glitzy' -in the style of Las Vegas rather than a Banyon Tree Resort. The beds were not great. In fact, my husband had to have a board put under his bed because the mattress sagged so much that it gave him a bad back. While this was facilitated by the staff, there was no acknowledgement or apology for this. Unlike other ships, the library never seemed to be open at the times I wanted it to be and this was an annoyance at times. Another small discontent was that the lunches often seemed rushed. The main restaurant and the buffet were open only from 12.00 until 1.30pm and this seemed too short a time when we wanted to go for a morning excursion and come back for lunch. I had also expected that there would be some opportunity to have a low calorie lunch and dinner options, but other than the lovely Japanese food which was available at the speciality restaurant, Silk, there was less available than I had hoped. Admittedly, there were some low carb versions of desserts but they seemed to be mainly made of cream and were high calorie. Another gripe was that the speakers were a bit disappointing. There was one excellent speaker who gave some good talks about the Crusades and other history relevant topics but two of the speakers were quite disappointing. Normally i love the lectures on board but one speaker actually justified rendition (torture) when talking on a terrorism related topic. I prefer lectures which are relevant to the places we are visiting. There was no daily briefing about the ports we were about to visit. Despite the gratuities policy, the service was no better than on other five and six star lines I have cruised with which had gratuities included. Despite the many positives about the ship, I will probably be reluctant to travel with Crystal in the future as I have enjoyed some 5 star lines (eg Celebrity Xpedition) and 6 star lines more. Read Less
Sail Date June 2010
Crystal Serenity Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.4
Entertainment 5.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.5 4.6
Value For Money 4.0 3.9
Rates 5.0 4.1

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