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12 Crystal Serenity Luxury Cruise Reviews

We chose the Serenity having travelled on the Espirit and the Harmony and because we wanted to do a Baltic Sea Cruise. We have suite 11060 which is fine and it an added benefit to order dinner from any of the dining establishments. The ... Read More
We chose the Serenity having travelled on the Espirit and the Harmony and because we wanted to do a Baltic Sea Cruise. We have suite 11060 which is fine and it an added benefit to order dinner from any of the dining establishments. The check in was seamless. Our butler and cabin attendants, Jose and Lydia, were the best!!!! You could not find anything lacking in their lovely demeanor and commitment to our well being. The first two days we were in Copenhagen. The weather was less than attractive, rainy and overcast, but the city's personality shown through. The Danes are a wonderful people, very conscious of the environment, very hygge, the perfect city to start the cruise. The second port in Germany was kind of a bust. The town was ‘eh’. It is a nice little seaside town in Northern Germany. We took a long walk into town along a boardwalk filled with German tourists. English was rather sketchy. I recommend getting off the main tourist area and walking into town. They have a lovely church square and a sweet little park that the local use. Day 4 was the day at Sea and Formal Night. The cruise seemed very casual. Less than half the men was saw adhered to Crystal Casual or the Semi Formal attire. We had dinner in the dining room which is where our problems started. My husband was the first to succumb to the norovirus the morning of day 5. I will not subject you to the details, but suffice it to say it was extremely unpleasant. The medical team admonished him for not washing his hands enough, and he was quarantined leaving me to go to a lower floor overnight. His poor health lasted two days missing Helsinki and one day in St. Petersburg. I succumbed the 2nd day in St. Petersburg missing St. Petersburg and Tallin. I did not expect to find the Norovirus in such a high end cruise. I don’t have an official count but the ship has seemed very quiet and the medical center was very busy both days we visited. An airborne food disease is not the ‘fault’ of guests. It is the responsibility of the ship to provide a clean and disenfected environment. The first evening aboard the ship I witness tissue on the ground on the 11 floor, trash left in a stairwell to the work out room and napkins in the elevator. Really! On a Crystal ship! We have sailed on 17 different cruise ships since 1991 and this is the first time we have encountered the Norovirus. As far as other aspects of Crystal, I have yet to find a barista on board at least at the Marketplace that can make a decent cappuccino. How can you call yourself a luxury cruise line when the coffee station cannot make cappuccinos and don’t use the proper size cup to get the ingredients correct. I don’t drink alcohol but I do love my mocha and cappuccinos. Sorry to say, I have not had a decent one since we left the d’Angleterre hotel in Copenhagen. Excursion desk. My question is this, how can I purchase my ticket to the Russian ballet 5 months in advance and be seated with the crew, when someone who bought their ticket for the excursion a couple of hours before the show had tickets in the second row. Also, did I mention we purchased penthouse suite? That just did not make sense to me☹️. Also, you need better excursions. The company that took us to Spilled Blood in St. Petersburg also took us to a place to purchase souvenirs. On another day a private guide we arranged to use to a souvenir shop and the items were 40-50% less. Beware! I thought the service staff was great. Crystal society rep was less than lack luster, I approached while my husband was in the room, he was getting up to join his friend at the Cruise Sale desk. I stopped him to tell him what was going on, he did not ask me sit just let me talk to him in an open lobby, and immediately joined his friend when I was finished talking. I don’t like to say never, but after having travelled on the Espirit, I will not ever take another voyage on Crystal Serenity. Read Less
Sail Date July 2019
Having sailed on Crystal before, I was looking forward to this Coastal cruise. While I was hesitant because the weather in January is iffy, I decided to book it anyway. This was the first mistake as out of 12 cruises I've sailed on, ... Read More
Having sailed on Crystal before, I was looking forward to this Coastal cruise. While I was hesitant because the weather in January is iffy, I decided to book it anyway. This was the first mistake as out of 12 cruises I've sailed on, the weather was the worst on this voyage. Crystal was not at fault for the lousy weather. Luckily, the service and food on board were excellent as were all the personnel on board. Everyone had a "can do" attitude and could seem to do enough to please. So why the poor review? My wife and I caught the NOROVIRUS! Although I had it worse than my wife. How could two healthy individuals board a SHIP and become violently ill just 3 days in. We specifically chose Crystal due to its service that we have experienced firsthand (what I thought was 5 star all the way) and for the smaller passenger count (only 900 passengers). After feeling better on the last 2 days, I spoke to at least 20 different people who were sick or knew of others who got sick on this 7 day voyage. Couple this with a full Medical waiting room and nurses buzzing about patients who were in quarantine and it was not hard to see that we were on our way to an epidemic onboard. A quick search on the internet and we got to the CDC website (I had plenty of time in my stateroom as I was quarantined for 1 day and chose to stay in for feeling too ill to move about the day prior). We typed in norovirus on cruise ships and there was the history. I was shocked at how many cruises were listed in increasing numbers since 2000. I was also shocked to see that Crystal Cruises joined the ranks a few years ago. Sadly, most cruise lines are on this list, BUT THERE ARE A FEW THAT ARE NOT. It should be noted that so far, this cruise did not make the CDC list as a certain percentage must report being ill before the cruise line has to report it to the CDC. Nevertheless, at least 25 - 30 people (maybe more) had it and that was just who I was able to confirm! When we shared our dismay of this cruise with Crystal (most likely due to lax standards this ship had on cleaning surfaces, public restrooms, not to mention elevators and buffets), Crystal only offered us a $1000 voucher for a future cruise we would have to take in the next year. I don't know that I will ever sail again let alone in the next year! We asked them to not give us an expiration date on this voucher and they declined. We can see how seriously they are taking this growing problem. We did appreciate the fine dining and service but this event left such a sour taste in our mouth (literally) that unless there is a preventative medicine for norovirus, I doubt I will ever step foot on a cruise again, on any cruise line. It is hard to comment on the entertainment and activities or many of the ports as I only went to one show and one event the entire cruise. I didn't leave the ship in Ensenada, San Diego or Catalina. (Not by choice). Beyond my sickness issues, The Crystal Serenity was a disappointment, as was the recent renovation of the ship. The ship has no special rooms on board, they all look and feel the same. Low ceilings and no sense of grandeur. The renovation was like putting lipstick on a pig. They need to retire these vessels and design something entirely new and special. As for me going on a 13th cruise, I will wait until there is preventative medicine for getting any sort of stomach virus on board a cruise ship. Until then, land based vacations. Read Less
Sail Date January 2019
Before we sailed, we were full of expectation to sail with the Best Ship of the Year. However, we were so disappointed about everything we experienced right from the cruise terminal. When we arrived, no porters to carry out luggage and ... Read More
Before we sailed, we were full of expectation to sail with the Best Ship of the Year. However, we were so disappointed about everything we experienced right from the cruise terminal. When we arrived, no porters to carry out luggage and we asked, the staff said we had to carry our big luggage all the way to the ship for check in. We were astonished but no one at the terminal was able to help. After checked in ( inside the ship already ), we asked about our luggage since the room was not ready until 3pm, the staff did not know how to react and simply asked to check with the Reception. We were upset and she finally got up and asked someone ( the Officer I think ) and she came to us and said our luggage would be taken care of. This was a bad start. Then, we headed to the main dining room for lunch and the food was very ordinary, I asked for an orange juice and the juice was not fresh and I was surprised and asked the waiter for a fresh one and said all juices were from the machine. Later I asked another waitress whom said all juices are fresh and brought me a fresh one. How could this happen ? In 7 days sail, we found the services were mediocre and food on the whole ( except a couple of meals ) was just above average, even their flagship restaurant Nobu restaurant. There were however, a couple of meals which were good, like lobster night ! I also think they are under staff, I was standing in a queue for 20 minutes for a burger while my friend was sitting at the table for 25 minutes before being served ( after waiving to the waiters a couple of time for getting their attention ), there were so many people and so few staff at the deck. However, in Tastes, another restaurant, the service was much better though. Most of transportation ( shuttle bus and tender service to/from ports ) were not well managed and sometimes were left alone with the driver to show us the way to the town ! Entertainment not too good also. Last one good thing to add was the disembarkation which was very smooth, it took us 10 minutes to reach to the outside taxi stand ! In summary, we would not choose Crystal again, simply for worth the money ! Read Less
Sail Date August 2018
We took a cruise aboard the Crystal Serenity for our Honeymoon. It couldn't have been better. We've been dreaming of the day we could return. Then we did, for our ten year anniversary. What a let down. Our luggage was ... Read More
We took a cruise aboard the Crystal Serenity for our Honeymoon. It couldn't have been better. We've been dreaming of the day we could return. Then we did, for our ten year anniversary. What a let down. Our luggage was 'lost' in Heathrow. We didn't get it back for 8 days (out of a 12 day cruise). I understand the lost luggage wasn't Crystal's fault, but if I'm paying $1,000/day, I expect some level of service. We got the concierge to make a few pathetic attempts at phone calls. Other than that, it was on us. We spent 8 days standing at the concierge desk making phone calls from their 'landline'. We sent emails all day long. When we went ashore for the day, all we had time to do was shop for whatever clothes we would need for that night and next day. Crystal did nothing to help. Crystal did nothing to accommodate us. How about a shipboard credit to help buy clothes and toiletries? How about a massage? How about assisting with out laundry (we spent 2 hours every night in the laundry room)? How about trying to find our luggage???? In the end, they sent me a toothbrush, toothpaste and deodorant. Gee, thanks. The ship was nice, and mostly well maintained. It is definitely due for refurb. The food was lousy, cheap, bland, mushy and tasteless. Maybe they are still used to catering to the elderly. My wife and I took to ordering two of each course, as we knew at least one would be inedible. The room service menu was a joke. Couldn't order breakfast other than once. Limited menu that was accessible only if you are not leaving for an excursion. Hello, room service, I'd like an omlette. Sorry, it's too late, but you can have scrambled eggs. Seriously? Don't they know an omelette is scrambled eggs with some stuff inside? Again, I'm paying $1,000/day to be there. Felt more like I was staying at a Holiday Inn. The waitstaff were rude. Why am I on board this 'luxury' ship, and the watier is a jerk? But it wasn't one bad seed, it was most of them. We actually had good service and food for dinner at Tastes. Their 'Nobu' restaurant.... not even close. It was fine, but I've had comparable sushi at the grocery store. There was one good thing was the booze. Thank god it was free, and there was plenty of it. Otherwise, I may have thrown someone overboard! All in all, Crystal is not what it used to be, especially for the price. Look elsewhere. Read Less
Sail Date May 2018
The reason for our choice was that we had previously cruised on Symphony and had a very enjoyable time. This time there were several cutbacks that were very obvious such as no longer any fruit in the cabin, bare minimum of drinks there ... Read More
The reason for our choice was that we had previously cruised on Symphony and had a very enjoyable time. This time there were several cutbacks that were very obvious such as no longer any fruit in the cabin, bare minimum of drinks there too and food quality mediocre. Entertainment problems with changes due to missed transport and under the wheather entertainers added to the general level of dissapointment. The provision of a look-ahead planner for activities which we found very useful on previous voyages was not provided. On the plus side serving and cabin staff were very attentive and extremely hard working and pleasant. The lectures were excellent and the three speakers we had on our segment were the highlight of our cruise. The finale to our overall disappointment however was an accounting problem that the ship customer relations staff were not immediately familiar with. On previous trips our contract with our agent had always included air to ship transfer and this was the reason why we have always had the travel arrangements included with the booking. After some protracted discussion with the ships customer service however we were finally advised that this facility had been been changed and that air to ship transfer was no longer provided within the booking. Had we known this we would have arranged more convenient travel arrangements ourselves. This alteration had obviously to us been made without our agent's knowledge as the ship's office only advised us at the last minute of the ongoing dispute. We therefore had no say in the matter and the money was deducted without further discussion. Read Less
Sail Date March 2018
We had previously sailed on Crystal Serenity on the Baltic cruise and had an amazing experience. We chose to sail with Crystal Serenity for the Alaskan cruise expecting a repeat of this. However, we probably will NOT sail with Crystal ... Read More
We had previously sailed on Crystal Serenity on the Baltic cruise and had an amazing experience. We chose to sail with Crystal Serenity for the Alaskan cruise expecting a repeat of this. However, we probably will NOT sail with Crystal again: 1. the food was lacking in quality - soups were always salty. So were most of the other dishes in Prego/Silk/Crystal Dining Room not only on one occasion but repeated occasions 2. the waiters seem overworked and stretched and not friendly 3. the buffet spread in the Lido deck for breakfast and lunch was limited and seemed repeated 4. internet was very unreliable and the staff that manned the help desk in the computer area was hostile and impatient and rude 5. food at Silk Road was appalling. The sashimi was not fresh. The quality was lacking. Service was not good. We had booked another night (was willing to pay for a repeat experience) but cancelled the booking after the awful dining experience 6. Crystal cruises are pricey. We paid a lot for a 6 stars' experience but this cruise seemed more like 3 or 4 stars. Perhaps we should try another cruise ship the next round. Read Less
Sail Date July 2016
First time Crystal cruisers selected this cruise for a 'taste' of the line......embarkation was nearly like waiting for your broken bus in a bus station. We missed our 7pm dinner reservation for anniversary celebration and had no ... Read More
First time Crystal cruisers selected this cruise for a 'taste' of the line......embarkation was nearly like waiting for your broken bus in a bus station. We missed our 7pm dinner reservation for anniversary celebration and had no assistance on dining that evening. We were upgraded to a penthouse a few days before and while the cabin had some great storage and bathroom features, the glass table in front of the sofa and foot of the bed was a late night accident waiting to happen. Our butler, Didi was delightful. Our bed had a great divide in the center and remained so. Imprinted stationery was offered and ordered and delivered with our last name was misspelled....Somehow, Crystal simply couldn't correct the course and we were bitterly disappointed in the cuisine, drinks, service and entertainment offered. Even the 'muster' lacked organization.Our evening in Silk Road was so awful that our dinner party of 6 just finally gave up trying to get service and palatable food. Couldn't figure out the problem as resturant was half full? Surprise! There was about 20 children on board. A younger group of cruisers than expected as the short duration and we heard Crystal is trying for a different market. The pool deck remained closed until the last 2days of the cruise. Not one staff member called us by name or even acknowledged us in passing! We used our credit for the embarkation debacle for disembarkation (or debarking, the term Crystal uses). That seriously was the very best part of our cruise! First class,super smooth, wonderful food, drinks, care and very helpful agents in San Francisco getting us to the airport. Read Less
Sail Date May 2016
We selected this cruise to try out both the ship and Crystal. If this is representative of what to expect, my advice is to look elsewhere for an exceptional cruise experience. There were some positives and a lot of negatives. Here we ... Read More
We selected this cruise to try out both the ship and Crystal. If this is representative of what to expect, my advice is to look elsewhere for an exceptional cruise experience. There were some positives and a lot of negatives. Here we go: Embarkation: A nightmare from the start. It was delayed until 6:00 pm due to port congestion and the fact that the ship was coming out of a short drydock. Hospitality facilities were to be set up to accommodate passengers prior to boarding, but Crystal said these were only for passengers that were taking their airport transfers. Our TA was told point blank that independent passengers (we arrived the night before as is our custom) could drop bags and were on our own until boarding. Nice to know that we were not really considered passengers until we set foot on-board ship. When we arrived close to noon to drop our bags, we were informed of the hospitality arrangements across the street at the Fairmont. The Crystal rep said boarding might start as early as 4:00-4:30, so plan to come back by then. We were happy about the arrangements and possible speed up of boarding, but it would have been nice to know of the changes to the stated status of independent passengers. We got to the hotel and it seemed that there was a very large contingent of Crystal ground personnel. They had food, drinks, complimentary 3.5 hour city tours arranged, and were placing you in groups to walk over to the ship to board. Then it was hurry up and wait. We saw the Crystal personnel talking quietly among themselves, but almost no information was passed along to the passengers. Finally a Crystal spokesperson showed up (about 4:30 to 5:00) and said they expected boarding to commence about 6:00. They were still waiting for the ship occupying our pier to exit. The Serenity was anchored out in the harbor. Once the groups were called, then it was a parade across the street into Canada Place, through security and on-board to register. If you knew this was going to be a mess, why not set up registration at the Fairmont. We did that very thing some years ago for a Princess cruise and it made things smooth as silk. Little did we know that the miscommunication and confusion to start the cruise would dog it for the duration. By the way, the initial keycards did not work and it took two trips to the front desk to get a set that did function. Not a good start. Cabin: Very nice and well designed. Plenty of storage, a very well laid-out bathroom, and nice balcony. The bed was a little soft for our taste, but that is a nitpick. Dining: MDR - pretty good, but hit and miss. Portions of one T-bone steak was as tough as leather. Prime meat - absolutely not. Filets the last night were excellent. Fish was good to very good. Breads and many desserts seemed to lack much flavor. No matter the venue baking throughout the ship was only so-so. Silk Road and Prego were consistently excellent in food quality and prep. The Lido buffet was good to very good, but the hours were a real pain in the neck. For lunch, the MDR and Lido were open only 1.5 hours (12:00 noon - 1:30 pm). In Astoria, they changed this to 11:30 am - 1:00 pm. If you had a tour or got off the ship, it was almost certain you would miss a real lunch. The alternatives were not an acceptable substitute. At the Trident Grill, the cook lied to my girlfriend's face about having chicken breast for a chicken sandwich, he said he only had ground meat and then proceeded to start cooking chicken breast for a guest almost directly behind her. Had I been there when it happened, there would have been an ugly scene. NOT ACCEPTABLE on any cruise line, and certainly not one who prides itself on being at the top of the industry. Service: Very hit and miss. With one exception, the service in the MDR (and other non-buffet venues) was aloof to almost rude. This attitude was echoed by at least one front of house manager. Totally unacceptable. Service in Silk Road and Prego was 180 degrees opposite. It was relaxed, friendly helpful, professional, and efficient. How is this possible on the same ship? Training and attitude from management have to be the answer. Otherwise, Crystal is hiring the wrong people. Maybe both. Bars: Again, a mixed bag. An excellent drink followed by one (the same drink) that is unrecognizable and undrinkable. Something as simple as a Lina Colada should be a no-brainer, but that is what we found. Service: Housekeeping service was efficient and excellent. Service (other than in the dining venues described above) was never exceptional and often seemed almost perfunctory. Not what we would have expected. Entertainment: The one production show we saw (Across the Pond) was amateurish. The Galaxy Lounge is small and OK, but there are some obstructed sight lines. Dancing is restricted by the small stage, but that might have been a blessing. Production shows are not really suited for this size ship and I think people are really tired of them. The magician from the Magic Castle was fantastic. Staged for very small groups of 20-30 people, it these were up-close sleight-of-hand illusions that amazed the audience. Crystal still managed to mess this performance up by being unable to get the spotlight working. The magician was left to perform in reduced light that lessened the impact of his performance somewhat. Just another example of Crystal lowering their marks at every opportunity. Customer service: There was no acknowledgement of the problems with the embarkation and delivery of a sub-par experience until there were only 2 days left in the cruise. After we sailed from Seattle, we got a notice that they were giving us a $100.00 pp shipboard credit. What were we expected to do with it now with only a stop in Astoria' OR and a sea day left? This should have been offered the day after embarkation, but I think they waited to see how bad the passenger reaction was. Too little to late. A simple gesture (a small box of candy or a bottle of wine or ??) waiting in the cabin (when we finally boarded) with a note apologizing for the rocky start and a commitment to make this the cruise we had ever taken would have gone a long way to starting things off as well as possible. Be pro-active, not reactive. The Captain's reception was not even held until half-way through the cruise. They made special mention that the officers would not shake hands to prevent the possible spread of disease. I am sure there are measures that could have been taken, but the tone was just wrong so we returned this lukewarm gesture by skipping the reception (a first for us). There was almost no presence of officers to be seen during the cruise (also a first). The only officer I saw was the Hotel Manager. Another gaff. Lots more I could add, but I think you have enough of my opinions to know I will never take another Crystal cruise. Disembarkation: Excellent. On-time and efficient. We were definitely ready to get off the Serenity. Read Less
Sail Date May 2016
Hi everyone: First let me say that I have no "axe to grind" with Crystal. I have cruised with them once previously, and did not have a negative experience, as I did this time. Secondly, when I let our Crystal cruise consultant ... Read More
Hi everyone: First let me say that I have no "axe to grind" with Crystal. I have cruised with them once previously, and did not have a negative experience, as I did this time. Secondly, when I let our Crystal cruise consultant know how disappointed we were about a number of items, she had the staff on the ship meet with me immediately. INTERNET Look, it may sound silly to complain about slow internet on a cruise, but hear me out, please. Yes, unless the weather is absolutely atrocious, you have no business streaming videos while on a luxury cruise on the other side of the world. But, it's not unreasonable to check emails--especially in this day and age. On the Serenity, it often would take minutes--yes minutes--for an email to open, or a simple web page (like CNN) to load. This is in contrast to Royal Caribbean: their internet is as fast as what I have at my home: you can stream videos on it no problem. This issue has to be addressed. FOOD Definitely acceptable, but very disappointing for the price you are paying. I am comparing the food on Crystal to that on Oceania and Seabourn. On this cruise it was a distant third. STAFF Very friendly and attentive. While they couldn't do anything about the slow internet and my disappointment in the lack of dessert variety, they were very attentive in listening to my complaints. ROOM Very nice. No issues. MISC. Maybe it was my fault for not realizing, or maybe it was not advertised--I don't remember--but the ten day cruise I was on was a portion of a "round the world," 90 day cruise. This meant a much older crowd than I would have preferred. These passengers were quite cliquish: if you weren't on the 90 day cruise, you weren't anybody. This isn't Crystal's fault, but I felt they should have advertised the longer cruise. Very poor television selection. Adequate DVD rentals available for your room, however. Entertainment: I prefer magic and comedians, both of which were absent, but other guests no doubt enjoyed the musicals and shows. Read Less
Sail Date March 2016
My first Crystal Cruise last May was a disaster. 1. We had 8 people at our table and the servers were definitely overworked. The food preparation was great, buy the meal was most often cold. We had one breakfast in the main dining ... Read More
My first Crystal Cruise last May was a disaster. 1. We had 8 people at our table and the servers were definitely overworked. The food preparation was great, buy the meal was most often cold. We had one breakfast in the main dining room and it was room temperature. We went to the buffet after that. 2. Our mattress was horrible. There were two twin mattresses pushed together and both had a big depression in the middle. It was like having a bunting board between us. We complained and they put a foam topper on the beds. This didn't help at all. After a couple of days, I saw them loading new mattresses on the ship. I asked to have ours replaced, but were told that they were for the penthouses. 3. The wifi at $55/two hours was absolutely worthless. I couldn't send anything with an attachment or a photo or even a normal email. Downloading one email could take ten or fifteen minutes. They shouldn't charge for a worthless product. 4. I filled out the questionnaire after the cruise, but never heard a word from Crystal. Tauck would contact you immediately to correct any problems. 5. For the price that we paid, I would expect everything to be first class. We would be hard pressed to ever sail on Crystal again. I know that Crystal has their loyal customers, but they didn't shine for us. Oceania was definitely a better cruise experience. Read Less
Sail Date May 2015
I found the atmosphere on the Serenity to be intolerable by the end of the first few days. I will not go into much detail here but suffice it to say I was ignored by others when I as a solo traveler sat down and waited to play. As soon as ... Read More
I found the atmosphere on the Serenity to be intolerable by the end of the first few days. I will not go into much detail here but suffice it to say I was ignored by others when I as a solo traveler sat down and waited to play. As soon as a couple came along, the couple who had been playing addressed them and aid they would take them on. I was never acknowledged, greeted , etc nor did they consider rotating so we could all at least hit balls until someone from the fitness center came to run the morning session. Most of the time there was no one running the paddle tennis program, and that permitted more assertive guests to play as long as they wanted to and in at least one instance kept me from playing when I wanted to as there was no one for solo players to play with at times. I was harassed by someone at the Magic show, a mother in a wheelchair and her daughter, who took it upon themselves to be the seating police and said "She should move" not addressing me directly, when a couple entered the room and were making their way around the stool type seats in the second ro. The couple did not ask me to move and the women in question were not sailing with them. I would have gladly moved had the couple asked me to but this woman was way out of line to tell me to move. I was there first. Ultimately I left the show before it started. The Avenue Saloon piano player did not interact with guests and that surprised me-negatively as I am used to Mark Farris and the fun people have when he is on board. My room stewardess brought me mushy brown spotted bananas even after I told her what I wanted and had told her those were too ripe. It took a message to the home office to get the bananas to magically appear. (I had been told they were usually like that (?) and she didn't think there were any more since they had gotten them in Miami) One of the Ambassador hosts (his first time on Crystal) constantly held hands with an older guest and spent an inordinate amount of time outside the dance floor with her inappropriate behavior according to my gf on my trivia team. That wasn't so much of an issue to me personally, but his demeanor was not professional. he was so phony that it was laughable. The shore excursions were okay but we did have an incident in Lisbon which resulted in the 5 members of our Jeep receiving a full refund of the cost of the Jeep Safari. I did not like having to go through the Casino to get to the Bistro, shops or to head downstairs to the Crystal Cove. Many guests dressed like they were off to a State dinner on Crystal casual nights (what was left to wear on the formal nights, I wondered?) and more than occasionally people looked at me (and I am sure others) up and down like they were the dress code police,giving disapproving looks as if I was wearing rags! I have made my grievances known to the head office but there is nothing they can do about fellow passengers for the most part. Some of you will say I am making this up but believe me I compared notes to others on board and they experienced similar issues. I have nothing to gain by posting this and frankly am likely to be setting myself up for ridicule but I experienced all that I have written here and it was enough, frequently enough, such that you could not pay me to step foot on the Serenity again!!! Read Less
Sail Date May 2015
Embarkation was a horror. The ship was not docked where they told us- it was not at any terminal. We took about 15 or 20 minutes to locate the ship. There was no parking lot nearby. We had to drop off our luggage & park at a distant ... Read More
Embarkation was a horror. The ship was not docked where they told us- it was not at any terminal. We took about 15 or 20 minutes to locate the ship. There was no parking lot nearby. We had to drop off our luggage & park at a distant garage -hard to find. Then , there was no shuttle ( we were told there was ) so we had to take a taxi to the ship!! When we disembarked, the ship was, once again, not where they said we were docking. Another taxi ride to our car. Unacceptable service from Crystal. Our suite was nice, but you cold hear chairs scraping overhead. After 48 hours on the ship, we both developed coughs & sore throats. You could hear coughing all over the ship. Went to the ships doctor after 2 more days - big mistake. He put us on antibiotics after saying we had viral infections. WRONG. Made us much sicker, & antibiotics are NOT for viruses. We missed meals, shows, & 3 ports , due to feeling too sick to do anything. The food, when we were able to eat, was just okay , certainly not luxury cuisine. The few shows we saw were very good, as was the housekeeping staff. Crystal is quite pricey, & definitely not worth the money. Read Less
Sail Date January 2015
Crystal Serenity Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.4
Entertainment 5.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.5 4.6
Value For Money 4.0 3.9
Rates 5.0 4.1

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