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14 Helpful Votes
Sail Date: December 2017
6 stars is good for me. We already booked another cruise and after trying almost all cruise companies we feel that Serenity is the ship for us. The ship was in beautiful shape and yet it is going for a major makeover in November 2018 we ... Read More
6 stars is good for me. We already booked another cruise and after trying almost all cruise companies we feel that Serenity is the ship for us. The ship was in beautiful shape and yet it is going for a major makeover in November 2018 we hear. Again the cabin was comfortable with two sinks and shower and bath. Very luxurious furniture and decorations. The room attendant was fabulous and we left her extra tips although this is an all inclusive cruise. There were approximately 900 passengers and lots (600)of crew members to look after the guests The dining experience was absolutely perfect and commended 6 stars. The lectures were of prime quality and up to two or three a day The movies were well chosen according the area where we were at the time of the movie. The waiters and bar tenders were so attentive to and new our preferences after a day or two.. Read Less
8 Helpful Votes
Sail Date: December 2017
Entertainment,food,accomadation,service fantastic.Could not have better.Cruise at night disembark during the day,great citys visited.One bad experience in the Falklands,on the way to Goose Green our driver stopped the bus,to clean the ... Read More
Entertainment,food,accomadation,service fantastic.Could not have better.Cruise at night disembark during the day,great citys visited.One bad experience in the Falklands,on the way to Goose Green our driver stopped the bus,to clean the windows and never came back,he had a heart attack and died,we were stranded in the middle of the island without communications.The shore excursions were great.Thank goodness not thousands of people not a disgusting floating hotel.The entertainment was fantastic and world class.The talks on the cruise were fantasticThe best cruise we have ever had,and we have cruised on the majority of the large cruise liners,Australia,Carribean,Meditteranian,Mauritious,The far east. The Crystal Serenity was by far the best of all cruises we have been,and certainly recommend the Crystal cruise lines.The Casino was well organised and very professional The prices for the photos were expensive,and we received full DVDs on our whole cruise,which always bring back happy memories and the interesting people we met from all over the world Read Less
5 Helpful Votes
Sail Date: November 2017
If you enjoy First Class Service and Going to the Club to be pampered, this is the cruise for you. We are younger and had our 16 yr old daughter with us, so we did not fit the normal clientele, but that was just fine. ... Read More
If you enjoy First Class Service and Going to the Club to be pampered, this is the cruise for you. We are younger and had our 16 yr old daughter with us, so we did not fit the normal clientele, but that was just fine. Embarkation/Disembarkation where so smooth, we got on and off according to posted schedule with no delays. We stayed in room 9018 which is a smaller room, but the beds where comfortable, including the pull-out couch. First Class room amenities and if you need anything additional, just ask and it was provided. Stocked fridge was nice, Shower was great, balcony was large enough for the 3 of us. Specialty dining was Five Star, we did all 3 Specialty venues (Silk Rose, Prego and Tastes) and went back to the Sushi bar for an additional night. (I recommend getting there before they open because Sushi bar is first come first serve) Our experience in the main dining room for 3 nights was just OK, the food was Excellent, but the service was lacking, we are not wine drinkers, so they showed little interest in even taking a drink order, one night, we got our appetizer before getting a drink...seemed like they catered to the larger "Clubby" tables and did not think much about the little family. The excursions went as planned, but nothing first class about these island excursions, but the price was great and we got what we expected. We spent most of our time on the pool deck at a shaded table playing games or shaded couch/chair relaxing. Pool deck Staff is the best, always eager to satisfy your drink and comfort needs. Tastes, Trident Grill, Ice Cream Stand and the Buffet are all just steps away from the pool for easy dining throughout the morning and daytime. We went to the shows every night, Billy Joel and the Ventriloquist were our favorites. Don't expect Broadway or Disney quality, but they were fun. Casino was nice, and i was surprised to see the $5 Craps, Blackjack, Roulette and other table games. (I was expecting $25 minimums) The Lobby Bar is elegant and has a great drink menu, afternoon and evening. Even thou the crowd was older, it was so easy to just sit down anywhere and meet someone, everyone was so nice. *****Five Stars***** Pool Deck Staff Cabin Stewardess (Linda) Specialty Dining Venues Ice Cream Man Pizza Man Serenity Staff for great Communications throughout the Cruise Had internet and phone service most of 24 hours a day Clean Ship with Great Venues I know they say tips are included, but they go above and beyond.....PLEASE DON'T BE CHEAP and TIP ACCORDINGLY. (They have a "Crew Fund" you can tip to, just go to guest services) Thanks to our Crystal Travel Agent Marian for some on-board credits and great service. My wife and I will cruise Crystal in the future when our daughter is gone to college. Thanks again Crystal Serenity Read Less
7 Helpful Votes
Sail Date: November 2017
This was our fifth cruise with Crystal and it was wonderful. At first we were a bit wary because Thanksgiving week means families and although there were many aboard, we never encountered an unruly or bratty child the whole time. The only ... Read More
This was our fifth cruise with Crystal and it was wonderful. At first we were a bit wary because Thanksgiving week means families and although there were many aboard, we never encountered an unruly or bratty child the whole time. The only way to explain the Serenity is impeccable service, delicious food, clean ship and wonderful entertainment. The Serenity is the whole deal & once you sail her, you'll keep coming back. Two waitstaff remembered our names from 3 years ago when we had last sailed. That shocked me!!! Our cabin steward was Tatjana and she was okay. I'm pretty sure she was fairly new because she forgot to replenish and some other minor things but when I reminded her, it was there right away. She covered herself by saying, "If there's anything you need, just ask." I requested goose down pillows that were so soft, when my head hit them, my face disappeared!!! The linens were very soft & luxurious as well. The entertainment was very good: one night with James Fox's homage to Billy Joel, a wonderful Broadway singer named Rachel York, the Serenity dancers and of course, Gary, the social director and ventriloquist/comedian who was hysterically funny yet clean. The gym had plenty of machines and they offered spin classes, abs and all kinds of different options to work off those delicious desserts. You could also get individual training sessions. I found the people in the SPA to be very pushy. They were always trying to close a sale. I asked someone for a price on body wash, and she wanted my room number. I said, "Why do you need my room number just to give me a price? Just tell me the price." I'd say when dealing with them, proceed with caution and make sure you know exactly what you're being charged up front. Don't give them any information unless you're buying. The SWANK app for movies did not work on cellphone or I-pads while we were on board. I went to the computer room & they said it was a problem with the vendor. If you wanted to watch a movie, you had to have a laptop. The Serenity library was fully supplied with bestsellers and very recent books. Awesome! Read Less
4 Helpful Votes
Sail Date: October 2017
WE love Crystal. However, when it takes 45 minutes to get served in no man's land for their dining by reservation anytime dining program, it makes me wonder what is going on with this company. Is profit driving a wedge into what was ... Read More
WE love Crystal. However, when it takes 45 minutes to get served in no man's land for their dining by reservation anytime dining program, it makes me wonder what is going on with this company. Is profit driving a wedge into what was excellent service, fantastic food and beverage service at your fingertips? Heaven help you if you make a reservation for 7:45 for the main dining room. You are in between seatings and depending on where you are seated, service is dismal. We felt that not only was service lacking, but their servers didn't seem dialed in, more interested in just getting you something, the attentiveness wasn't there and many crew seemed new. There also seems to be less crew/servers, the servers to guest ratio seems less and service suffers. Getting a drink at the pool after 5:15pm or so is almost impossible and so I walked back to the Tastes bar to get my own in my bathing suit and cover up, but still dripping wet. I'm sure they didn't like seeing me there but I don't like not being served and to make it easier on the crew, since there seemed to be so few of them, I though I'd just go get a drink myself. Gone are the fresh berries. You have to know "who" ask for them at breakfast, and even then, they dole them out with a mere 5 berries at a time. No truffle honey, probably have to ask for that too. In general, the food just didn't seem to be what we fondly thought of as the Crystal difference. I think if you want the old Crystal experience you can still get it, you just have to ask and know "who" to ask when it comes to food and beverage service. . Having said all of this, yes of course we will still cruise Crystal, but there are changes and new guests may or may not notice. The lectures and guest speakers remain out of this world and I can't help but think I get to go back to college when I am onboard. Kudos to Crystal for having the best of the best in the world for cruise speakers. Both our embarkation and debarkation had issues and thank God we weren't in a hurry, otherwise we'd have missed our plane. Ft Lauderdale terminal was a nightmare for many for a variety of reasons. It was very inexcusable in many passengers opinions. Read Less
3 Helpful Votes
Sail Date: October 2017
We love Crystal and were interested in exploring the Amazon River. For us, this is a once in a lifetime destination both because it is so exotic and because once was great but enough. The Amazon is very hot and humid, and the blast of ... Read More
We love Crystal and were interested in exploring the Amazon River. For us, this is a once in a lifetime destination both because it is so exotic and because once was great but enough. The Amazon is very hot and humid, and the blast of air conditioning was a welcome relief each time we returned to the ship. There is not a whole lot to see from the ship itself, because the river is so wide that we were close to shore only in ports. But the ports were interesting. The jungle hikes were billed as "strenuous" and we were probably more timid than necessary about them. The two "strenuous" activities we did were really not so bad, and we should have done more. They were the most interesting of our excursions -- the Rubber Museum and native village in Manaus and the Jungle Trek in Santarem. Crystal, as usual, did a fantastic job of providing a lot of interesting lectures and on board activities, especially on the sea days. And the food was outstanding. This was a Food and Wine theme cruise, so they added some cooking demonstrations and wine tastings, which were very nice. Crystal really shines in the service department. The crew were very attentive, and quickly learn the names and preferences of the passengers. When my husband walked into his favorite bar, his favorite drink would appear before him by magic. Read Less
2 Helpful Votes
Sail Date: October 2017
It seems that the Crystal crew seems to always anticipate your needs. They keep the ship spotless. I see them late at night cleaning hall baseboards while on their knees. Food in the regular restaurant is awesome. You don't ... Read More
It seems that the Crystal crew seems to always anticipate your needs. They keep the ship spotless. I see them late at night cleaning hall baseboards while on their knees. Food in the regular restaurant is awesome. You don't normally see JUMBO shrimp, lobster, filet mignon, caviar, crab over and over again on the menu. Nobo's menu in Silk Road specialty restaurant was great as was the menu in Prego's. All those at no extra charge. Drinks and gratuities were included and the drinks were not the normal bar type alcohol. Example for vodka Grey Goose was an option. High quality single malt scotches were also available at no extra charge. If I need to make one constructive comment to them it would be for them to cut down on the salt in soups and sauces and let us add what we need. But then that comment needs to be told to ALL cruise lines. Read Less
4 Helpful Votes
Sail Date: October 2017
First time Crystal Cruise...”Amazon Escape” Oct. 27 - Nov. 20, 2017 (24 Days) The Embarkation Process was disorganized & confusing...it took nearly 3 hours...Wasn’t a good start...apparently, the Crystal Cruises Headquarters ... Read More
First time Crystal Cruise...”Amazon Escape” Oct. 27 - Nov. 20, 2017 (24 Days) The Embarkation Process was disorganized & confusing...it took nearly 3 hours...Wasn’t a good start...apparently, the Crystal Cruises Headquarters decided to drastically reduce prices to fill the ship...this cruise required a Brazilian Visa and a Yellow Fever Inoculation...Which meant, several hundreds of guests, unable to meet the aforementioned requirements slowed the process for those who booked and paid a much higher price to have to wait...this could have been handled more efficiently and professionally... Once onboard, our Penthouse w/ verandah (PS Cat.) was very well appointed...we had fabulous room attendants (Anna-Marie and Raylene)...superior service was provided all around the entire ship... The Entertainment was just as billed...”Broadway” quality...so many talented individuals! From Irina, Richard, Boytan & Charlie James to the flown in Entertainment of Billie Joel Musician James Fox...the female vocalist, Helen, (supposedly operatic trained...???destroyed Julie Andrews’ “Sound of Music” lyrics...the Crystal Dance & Music Troupe were Awesome!! Shore Excursions were a “hit or miss”...could have done without the “Boca de Valeria” port of call...?? Indigenous People with satellites and pandering chained animals from the rainforest for money...poor taste for such a high-end ship... Found this cruise to have a high minimum age; 70’s...one English fellow described the cruise as “The recently resurrected...” Thought some of the Excursions were a little dangerous; as many were having trouble walking. Most guests were cheerful & friendly; some need to take classes in Courteousness...very rude to others and crew members. The ship is still outdated in some areas...however, the Amazing, enthusiastic crew made upfor any of the other failings... Leo, Igor, Charlton & Dining Room Team are all a Class Act! The food! The Cuisine was Incredible...I did not have one bad meal the entire river adventure... Edwin in the Tastes & Trident Grill area always, always had a beautiful smile and extremely polite! Erica & Okan (hope I am not butchering his name) & Kaustius Awesome Service! Truly, for just over 3 weeks, we found the Captain’s Mid-day History lessons very enlightening; as well as all the Keynote Speakers; Jean-Michel Cousteau, Dr. Jay Wulff, and others extremely knowledgeable in their respective fields of interest... Our stateroom was on the Penthouse House Deck 11...walk in closet finished in gorgeous walnut stain...the modern decor refreshing color palette of creams, grays & plum... Our State Room Butler Engin was superlative! So elegant and professional... We really enjoyed Tilmar (Head Sommelier) in the Vintage Room...very passionate & a delight Needs some tweaking in the Emarkation & Disembarkation for a more organized and smooth transition...this is after all a leader in the luxury industry... So, over all; we enjoyed our river adventure so much, I am booking the upcoming “World Cruise 2018” from LA to Rome... Read Less
1 Helpful Vote
Sail Date: October 2017
All expectations met on our recent 14 day sailing from Quebec City to FLORIDA. Enjoyed perfect weather, perfect service, amazing food and great enrichment and entertainment The staff was up to the usual high Crystal standards. Ship ... Read More
All expectations met on our recent 14 day sailing from Quebec City to FLORIDA. Enjoyed perfect weather, perfect service, amazing food and great enrichment and entertainment The staff was up to the usual high Crystal standards. Ship is so well designed it feels very special and yet we feel right at home, Initia check in is a breeze, no line ups and lots of help. Front desk staff are helpful and cheerful. We especially love the Palm Court for beautiful vistas and sunsets. Two highlights were the fun evenings in the Aveue Saloon enjoying Perry Grant's fun and funny show. The Bridge lessons were something special. Roseanne Levinson is a patient and entertaining teacher who has tons of patience and great teaching skills. We learned enough basics to feel confident going forward with the game. As always the day we disembark is always sad, hate to leave the ship and the staff - but look forward to next time. Read Less
2 Helpful Votes
Sail Date: October 2017
Cruised on Crystal Serenity Oct 3 to Oct 13, NYC to Quebec City. Sailing out of NYC at sunset is an experience everyone should have - with the sun setting in back of the Statue of Liberty and then a full moon. Simply amazing! I really ... Read More
Cruised on Crystal Serenity Oct 3 to Oct 13, NYC to Quebec City. Sailing out of NYC at sunset is an experience everyone should have - with the sun setting in back of the Statue of Liberty and then a full moon. Simply amazing! I really miss the leaves turning as I live in the desert. But the colors in Quebec were specular in early October. And Quebec City is an amazing walking town with plenty to see and do. And Crystal is an amazing experience - beautiful, friendly and all inclusive. The cabins even with a veranda are a little small for 2 people but we spent most time in the public areas. We also ate in Nobu sushi bar most nights - Simply amazing food and the chefs are fabulous. Will prepare a meal for you that will far exceed your expectations. Rough seas and winds one night that I truly enjoyed - like being on a roller coaster while cruising. Just love cruising! Read Less
8 Helpful Votes
Sail Date: August 2017
We chose this itinerary so we could see the Hubbard Glacier and not all ships go there. Also, we took a Princess cruise in 2005 and after that experience I couldn't have cared less if we ever cruised again. Then comes our 20th wedding ... Read More
We chose this itinerary so we could see the Hubbard Glacier and not all ships go there. Also, we took a Princess cruise in 2005 and after that experience I couldn't have cared less if we ever cruised again. Then comes our 20th wedding anniversary and I started the research. Crystal seemed to meet all of our criteria - outstanding dining, great wines, less passengers, and their staterooms. We booked a Penthouse with Verandah and it was worth every penny! Our cabin was HUGE, walk in closet, large bathroom with full size tub, good sized shower, double sinks. I loved the dressing area and make up mirror. The Nespresso coffee machine was a great feature and we used it every day. Our butler Neil was beyond delightful. The service provided on the entire ship (except for the Prego restaurant we visited one night- meh) was nothing but top notch. The hidden gem on this ship is the Tastes restaurant on the Lido desk. Dinner there was fantastic, as was Silk Road. I was never disappointed with the MDR. Their food was outstanding. Service exceptional. I read reviews about the ship needing some care and, yes, there are some things that show a little wear but it wasn't anything horrific as indicated in many reviews. I will say that it's an older crowd and the entertainment is geared towards them as well. The music in the Crystal Cover Bar got a little old but I realize they are appealing to a very affluent and well-traveled clientelle. We didn't care about the entertainment to be quite frank. We enjoyed being together, being on our balcony, dining well and just relaxing. NEVER EVER take an Alaska cruise without visiting the Hubbard Glacier. It's UNREAL! I would do this all over again! Read Less
14 Helpful Votes
Sail Date: August 2017
This was my first cruise in decades, and the first ever for my husband. He was particularly worried about the "people" factor. Suffice it to say, we are converted and cannot wait for our next crystal experience! ... Read More
This was my first cruise in decades, and the first ever for my husband. He was particularly worried about the "people" factor. Suffice it to say, we are converted and cannot wait for our next crystal experience! Accommodations Our room was very nice and roomy enough. We had a balcony which I think is a must. We were traveling with my parents who had the cabin next to use and we were able to open the door between our balconies which allowed us some common space without giving up our privacy. We loved this. I was especially impressed with the bathroom - a double sink and roomy shower. The closet was a good size, room under the beds for luggage, and a stocked refrigerator. Dining We were extremely impressed with the food options and felt that every dinner in the dining room was like a fine dining experience. The dishes were elegant, delicious and well presented. The wine options were really nice as well and people really went out of the way to make sure everyone had their favorite drink. We also really enjoyed the specialty restaurant Prego - the carpaccio was amazing! Silk Road was good but I expected better. I think I would probably opt for the sushi bar next time around. Most mornings were had breakfast at the buffet and the options were comprehensive and of high quality - we especially appreciated all the healthy options. Lunches in the dining room were good but not as stellar as the dinners - although the coconut nut shrimp I had one had was one of my favorite dishes on the trip! We also enjoyed the fancy tea one afternoon and the spread for that was incredible. The bistro always had something available, if you just wanted a bite, and it was a nice area to enjoy an afternoon coffee or tea. Service One word describes the service: exceptional. Our waiters in the main dining room - Nicola and Emir were wonderful - very personable and great at making us feel welcome. Our wine steward Mila knew all our favorites after our second night and had my husband's drink almost as soon as he sat down. We felt like special guests everywhere we went. It was a great feeling. Our cabin attendant Jasmina was wonderful and always friendly and interested in making us as comfortable as possible. The ship The spaces on the ship were comfortable and attractive and spacious enough that everyone could find their spot without being on top of each other. There were lots of areas that looked lovely that I never got to spend time in because I was so busy. I especially loved the Saloon bar. Entertainment There are a lot of options hoping to appeal to a wide range of interests I never got to see a movie but thought the variety was great. The main stage shows were okay - I'm not a fan of singing to pre-recorded music so when that was used I wasn't a fan. The billy Joel show was good -a great lead and well produced. We also loved Perry Grant (who performed nightly in the Saloon) and his extremely unique style. There was a community that formed just from people who enjoyed Perry every night. We also thought the magician Derek Hughes was excellent and were super excited to see Crystal has a relationship with the Magic Castle. It means the quality of magic going forward will be high. My husband thought that much of the evening entertainment, while well-produced, lacked any edge. He would have preferred a nightly band (rock, jazz, blues) in one of the bars that strayed from the smooth lounge music that was ubiquitous on the ship. Activities I'm sorry that I did not have more hours in the day to take advantage of everything offered. I really wanted to take a dance class but never had the time. My dad loved the bridge classes and raved about the teacher on board. Excursions and sites We enjoyed all of our excursions. My husband was especially fond of the the fishing trip in Juneau and felt it was the experience of a lifetime. We also felt the trip to see the Davidson glacier up close was very special. Seeing the glaciers in glacier bay and then the Hubbard glacier were the highlights of the trip. They were spectacular!! The captain steered the ship to make sure everyone had a fantastic view. I would have liked to have at least an idea ahead of time what we would be seeing. I ended up canceling a massage appointment I had been looking forward to because it turned out to be right when we were passing the glaciers in Glacier Bay. I understand that likely the times are tentative due to weather, but I felt there wasn't even an idea given beforehand about what to expect. Perhaps that is my one complaint, it would be helpful to have more information earlier, instead of agendas delivered to cabins in the evening, so we can plan better. For example, if bridge classes are almost always beginners in the morning and intermediate in the afternoons, why not tell us that? or if dance classes almost always happen right after lunch - let people know that. Or that every evening a movie will be shown twice, and then again the next afternoon. For those of us new, it took us days to get the pattern and it would have been helpful to have a sense of this earlier. Overall, our experience was excellent. We can't wait to return. It was wonderful to cruise with family as everyone could do their own thing and meet up for dinner each night to share experiences. Crystal really impressed us at every turn. It's well worth the cost. Read Less
5 Helpful Votes
Sail Date: July 2017
First time Crystal Cruisers, spoiled for life. Very rarely do we see this kind of superior service. I can't even count them on one hand. The entire sailing was marked by pleasant surprises. We booked a year in advance, and I had ... Read More
First time Crystal Cruisers, spoiled for life. Very rarely do we see this kind of superior service. I can't even count them on one hand. The entire sailing was marked by pleasant surprises. We booked a year in advance, and I had forgotten that I had mentioned my birthday, and our anniversary. We were surprised 2 nights after dinner with a celebratory cake for our occasions, and well wishes from the staff. And lovely cards in the cabin, and our names on the daily occasions announcements on the TV. The bouquet of flowers that my husband sent to the cabin for my birthday, was exquisite! It's like the crew and staff are trained to never say no. We started to be careful to say, "Don't go to too much trouble, we were just wondering...." If we didn't start our inquiries this way, our wishes were carried out before we knew what had happened. The food was magnificent everywhere we went, and perfectly portioned. We always felt full, but when we got home, we had only gained a couple of pounds each. We were surprised at our traditional dining, as we were seated at the Assistant Chief Engineer's table. Thanks Samir for the company. What a treat to have an expert at our table to answer all of our cruising questions on the inner workings of our ship! We also enjoyed an invitation to the Captain's quarters for a cocktail. We are sushi lovers, and have never had a sushi experience on any cruise ship as fantastic as Silk Road. Again, if you don't see something you'd normally order at a sushi restaurant, on the menu, be sure to ask. Richie took excellent care of us at Silk Road! We very much enjoyed Tastes, and so much appreciate the Head Waiter fitting us in, after a late return from a shore excursion! At this sitting a huge eagle flew right past us, marvelous! We saw both of the comedians, and loved their shows! We enjoyed the rebroadcasts of the enrichment lectures in our cabin. We even enjoyed the brain teasers available in the library. The Bistro was always a great meeting spot to pick up a cappuccino or wine, and a little snack or fruit. Crystal Shore excursions- Skagway- Glacier Point Wilderness Safari-Loved this excursion! Not too aggressive, but a full day. The guides at the camp were delightful, knowledgeable, and charming. Davidson Glacier was spectacular! And when the boats were a little late picking us up at the camp, the guides went with us to pick wild strawberries. Victoria BC- Butchart Gardens and English Tea- we happened to be there on a very sunny day, and stepping into the gardens was like stepping into a movie. Just stunning everywhere we went. I used 2 of the pictures we took, for screen savers on my phone. So beautiful they don't even look real. They look like a graphic designer's summer dream. Be cautioned, the English Tea is amazing, and the tasty treats are plentiful and very filling. Go hungry, and expect to be full for a long time. Glacier Bay National Park- Once in a lifetime, perfect weather, dazzling! Just poetry. And be advised, soup and sandwiches are served in the Palm Court during the sailing through the park. This is also where the naturalist is stationed. There are neat little decks on the exterior of the Palm Court, where you can take breathtaking photos. I almost found this area too late, glad I caught it in time. In Prince Rupert and Sitka, we had no excursions. We wandered through town. Sitka was neat because there's a little hatchery on the main promenade, and salmon were lined up to spawn. These two ports, we lunched outside on the Lido deck looking over the pretty little towns below. And let me take a moment to let you know how amazing the meals on the Lido can be. We found on all of our visits, something that we wouldn't find on any of our other cruise line experiences, like perfectly cooked filet, or huge boiled prawns. This is not your ordinary buffet! Our cabin was perfect, balcony 8022. Loved the double vanity. The appointments were chic and inviting, from the marble top nightstands, to the plush bedding. Mariya kept us fully stocked with ice and plush towels. Really enjoyed the aft balcony on our deck, especially through Glacier Bay National Park. And the complimentary laundry was so very convenient. Lastly, I can't say how fantastic the all inclusive experience is! We've sailed some other cruise lines with drink packages, that we thought were adequate. But all inclusive is magnificent! It's obvious that when the servers don't have to deal with bookkeeping, that their attention is solely focused on taking care of cruisers. Read Less
11 Helpful Votes
Sail Date: July 2017
My 4th cruise but first on Crystal Cruise. It will be very hard to cruise on any other line. Pros: Exceptional service. Our PURE room was kept in amazing shape as the attendant must have gone in multiple times throughout the day. So ... Read More
My 4th cruise but first on Crystal Cruise. It will be very hard to cruise on any other line. Pros: Exceptional service. Our PURE room was kept in amazing shape as the attendant must have gone in multiple times throughout the day. So pleasant and welcoming she was. Food is plentiful and clearly labeled. Ask for anything and they seem to have it and will bring it to you without question. Selection, taste and freshness of the food is better than Princess, Carnival and Royal Caribbean in my opinion. No up selling unless it is a very high end booze. I know you pay a premium for a Crystal Cruise but it seems worth it not to be nickle and dimed aboard when you are trying to relax. This includes the gratuities throughout the ship. Smaller ships (1000 people approx) You get to know so many people and very little if no wait times for anything. Entertainment is wonderful. I stopped going to most of the shows on the other lines as it was the same so-so talent teams but on Crystal the regular talent was amazing as was the headliners that they brought in at various stops. Cons:Very hard to find something to complain about but if I had to it would be that the service in the main dining room was very inconsistent depending on the crowd size. The first night was only half full so they set the bar high and it went up and down from there. Food in the dining room is wonderful as it is in the specialty restaurants with the Japanese restaurant being the best of the best Only went to one High tea as the "Mozart Tea" really interested me. While the food and tea were great the only thing that was special was the period costumes the staff wore. The pianist and violinist,played everything from New York New York to Fiddler on the Roof however no Mozart. Will be doing another Crystal cruise as soon as I can.. Read Less
11 Helpful Votes
Sail Date: June 2017
Crystal continue to be my preferred cruise line but there are plenty others nearly as good - and better - in some areas. The big gripe with Crystal has always been the size of their staterooms. I see they are finally addressing that in a ... Read More
Crystal continue to be my preferred cruise line but there are plenty others nearly as good - and better - in some areas. The big gripe with Crystal has always been the size of their staterooms. I see they are finally addressing that in a limited way by increasing the number of penthouses and penthouse suites but, for many, its too little too late. Personally I don't mind the trade off of smaller staterooms for so many large and well thought out public spaces. This cruise was pretty well sold out (we were lucky enough to get an upgrade of several categories from a picture window room to one with a veranda on deck 9) yet the ship never seemed crowded, we never had to queue for anything, the feeling of gracious spaciousness sets this ship apart in my view. Embarkation was a breeze, the greeting was warm and our room was ready pretty well after lunch. We ate at all the eating venues and the quality was consistently good - and sometimes outstanding. The matching wines at dinner were sometimes ordinary but its easy enough to request something different. One thing I noticed in particular (this was my 12th cruise with Crystal) was the quality of the evening entertainment. It has improved markedly from what used to look like amateur high school productions, the Billy Joel tribute show was again outstanding, I'm still not sure about the Illuminate light show, impressive enough in the first 5 minutes and then you are stuck in the dark for another 25 minutes for much of the same thing. I just don't think it matches the type of passenger which Crystal attracts. The staff were consistently friendly and helpful, I was remembered by several of them which I think is always a nice touch. We did a Crystal excursion in each port, they were all overpriced for what they were but pleasant enough. This is an area they could do better in although I like the fact they never completely fill the buses so there's room to spare always. This cruise was originally intended to stop at Monterey, they quietly cancelled that without advising anyone and added another day onto San Francisco - so we ended up being there two nights - great city but a bit lazy on their part. The call to Astoria was a waste of time, we went to a cooking demonstration which was interesting enough but there was clearly very little to do there. So overall a pretty good experience, I am booked again next February on Symphony which will be after their dry dock, looking forward to seeing the improvements. On a separate subject, no surprise to see their recent announcement that the "air cruise" initiative has been cancelled before it even got off the ground. Blind Freddie could see this was never going to fly. "Redeploying" it to charter work is just about saving face. As many others have mentioned, their crazy expansion plans under the new CEO will only lead to tears. They need to stick to their core business, in my humble opinion. Read Less
3 Helpful Votes
Sail Date: May 2017
This was out third Crystal cruise and probably our last for a while . While the service and food were top notch , the average age of our fellow cruisers had to be well in the 80's . I'm not young by any stretch , 59 . But ... Read More
This was out third Crystal cruise and probably our last for a while . While the service and food were top notch , the average age of our fellow cruisers had to be well in the 80's . I'm not young by any stretch , 59 . But anywhere we went walkers , canes , rascals, wheelchairs . I'm sorry but I want to be with someone closer to my demographic. Perhaps Crystal can have themed cruises catering to younger people , eg: classic rocker or jazz performers. Maybe a yoga theme . They are going to need to attract younger people , because soon their client base wont be able to travel or just wont be here any longer . Sorry if this seems cruel and I realize and hope that one day I will be this old man that everyone complains about . Its hard to give up all the great things crystal has to offer , but until I get older I just may have to . Read Less
1 Helpful Vote
Sail Date: May 2017
We wanted to relax and enjoy the services on the ship.We wanted to do some wine tasting in the Santa Ynez Valley and were fortunate to hook up with another couple through a Cruise Critic posting and to arrange a private wine tour with ... Read More
We wanted to relax and enjoy the services on the ship.We wanted to do some wine tasting in the Santa Ynez Valley and were fortunate to hook up with another couple through a Cruise Critic posting and to arrange a private wine tour with Savoir Faire. As to the food we found the food in the main dinning room to be fine but not outstanding. The service was good but our tow female servers were inexperienced . The female wine steward was very attentive and kept our glasses full. However, we were never shown or asked if we wanted to see a wine list. We found the the first two courses in Prego to be excellent and the main courses to be poor. The service was average on the first night but excellent on the second when we ate with a couple who had cruised several times before on Crystal. The service in the Lido buffet was excellent and the food for breakfast was above average. The dinner at Tastes was unusual and good and the service was very good. Our room was small but adequate space for clothing for a short cruise and our attendant was excellent. Overall we found the service to be outstanding but everything else just average. Read Less
8 Helpful Votes
Sail Date: May 2017
This was our second cruise on the Serenity and I would rate it very highly again, with a couple of areas for improvement. The food is consistently wonderful. Last October we thought that Prego was good, but not better than the dining ... Read More
This was our second cruise on the Serenity and I would rate it very highly again, with a couple of areas for improvement. The food is consistently wonderful. Last October we thought that Prego was good, but not better than the dining room. This cruise we felt that the food was improved, with more selections that were different than what was served in the Main Dining Room. Silk Road was delicious again. The Main Dining Room and the Buffet were both impressive, as was room service. The second-to-last evening's Dover Sole meal was truly spectacular. Wait service was impeccable as always, with the exception of the second evening's dinner in MDR. Then, it was slow almost to the point of being ridiculous. I attribute this mainly to the fact that almost every seat was filled for the special lobster/chateaubriand dinner. They really do need to try to stagger people more on that evening. Our cabin attendant, Natasa, was very attentive. The room was always serviced at a convenient time, and extra items supplied quickly when requested. I loved our cabin, a veranda stateroom. Even though it is pretty small, it is well-designed and cozy. If only it were about six inches wider, it would be easier to get around the bed, and my hubby wouldn't keep banging into the waste can in the middle of the night. There is plenty of storage for a one-week cruise and huge amounts of space that we left unused in the bathroom. The one thing that disappoints sometimes on Crystal is the entertainment. We are 50-somethings, quite a bit younger than the average age on this ship. We loved the Billy Joel show. However some of the other entertainment seemed to be aimed squarely at the 80+ crowd. One night it was such a tired cliche presentation, almost like Lawrence Welk, that I walked out. The music that I enjoyed most from the last cruise, the Astoria Strings, were gone. Just the violinist remained, and she played in the Crystal Cove with the pianist Richard Pucci most nights. In fact Richard seemed to be the one remaining of my favorite acts from the last cruise. He is very talented and I could listen to him all night. The excellent lounge pianist in Avenue Saloon from our last cruise was also gone, replaced with another tired, hokey guy who talked constantly and played little of interest. If Crystal wants to bring in the 40 and 50-somethings they are going to have to revamp all this. The movies shown on board in the Hollywood Theater are also bizarre: titles I had largely never heard of. Yet they played new releases on the TV's in the stateroom. Why not in the Theater? Overall I enjoyed the cruise, a 7-day through California which was competitively priced. However I will be watching to see if there is more cost-cutting in the entertainment before I Take a longer cruise on this ship. Read Less
8 Helpful Votes
Sail Date: May 2017
A concise review here, we chose this cruise as just a nice one week getaway. I am a California native and my dear wife is just about, having lived here for the past 40 or so years. We have been to all of the port cities several times, so ... Read More
A concise review here, we chose this cruise as just a nice one week getaway. I am a California native and my dear wife is just about, having lived here for the past 40 or so years. We have been to all of the port cities several times, so for us, not too much to explore. We were basically taking this cruise to unwind, have some great food and drink and be treated in luxury. Crystal satisfied that need for us. In fact we have done this (or a very similar itinerary) on Crystal twice before. So we did no shore excursions, but did wander a bit at the port cities. We were upgraded from an Ocean View to a nice 9th floor Veranda. The stateroom was excellent as was our stateroom attendant (waitress). Food and Service were impeccable throughout. Prego was especially good this time and my wife was very impressed with the Mushroom Soup in a bread bowl. At Silk Road (Nobu's Joint), we ordered a ton of appetizers, the popular Black Cod and the Steak. Mushroom soup here as well was a treat. Overall very tasty, but apparently the same meal at Nobu's NYC restaurant would set us back $400. It was not $400 worth of food, but it was quite nice! The surprise here was TASTES! What a great concept and delivery. We ate there every other night other than the two aforementioned specialty restaurants. We also loved to snack at the Bistro. Good stuff in there. My wife loved the Casino! She actually won. I was neutral. Bingo was a bit lame and we did not care for the Afternoon Tea sandwiches. Those need improvement. The Mozart Tea was a bit more impressive though. Entertainment was good, but I do miss the String Quartet! The Piano players and the violinist were good, but a Quartet would have been quite nice. The show that played in the dark with flashing lights was quite an experience. Do see it! The price was right and the week was great. No complaints! Well done Crystal. Read Less
8 Helpful Votes
Sail Date: April 2017
We are still on the Serenity and having a fantastic time. We came across from NZ on the Queen Victoria in the Queens Grill to join the Serenity and there is no comparison to the two ships with the Serenity being so superior in every way . ... Read More
We are still on the Serenity and having a fantastic time. We came across from NZ on the Queen Victoria in the Queens Grill to join the Serenity and there is no comparison to the two ships with the Serenity being so superior in every way . The service and the staff throughout the Serenity are absolutely outstanding and the food in all the restaurants is beautifully presented and served hot and served with style. We ate in the MDR by reservation which worked perfectly with us always getting a table for two no matter what time we turned up and the wait time for meals was minimal. After having a suite on the Victoria we booked a standard window on the Serenity and found the room very light and very comfortable with beautiful linen and thick white towels. The window looking on to the promenade we thought would bother us but in fact it was perfectly fine and since the weather was very hot we wouldn't have used the balcony as we are not sun worshippers. The ship overall is beautifully maintained but the Palm Court lounge is very dated and lets the ship down compare to the Symphony which has been beautifully refurbished and looking very stylish. The age of the passengers were mixed and we are in our 50' s and found everyone friendly and very sociable ( I think the inclusive cocktails help). We have travelled previously on Crystal and were a little worried after reading some of the negative reviews on CC but our opinion is that Crystal is still the best value for money in the premium cruise lines and the staff are the best we have had and we have done in excess of 100 cruises so have something to compare them with. So go ahead and book your cruise and you won't be disappointed. Read Less
11 Helpful Votes
Sail Date: April 2017
Good friends of ours convinced my wife and I to book this cruise two months before the sailing. I absolutely was so impressed and felt totally pampered by the team on the Serenity. All the fine staff aboard really do enjoy what they do ... Read More
Good friends of ours convinced my wife and I to book this cruise two months before the sailing. I absolutely was so impressed and felt totally pampered by the team on the Serenity. All the fine staff aboard really do enjoy what they do and go far above and beyond to insure a very high level of guest satisfaction. This was our 7th cruise after six in a row with Royal Caribbean......well Crystal is certainly a much different kind of company. I felt the "Crystal Touch" throughout....from the personal greetings at the start of each day right through to the evening turn down service! Highlights: personal touch everywhere on the ship fantastic food with many choices of dining real room service! prompt and high class. premium cocktails at the various wonderful lounges delivered with a smile and a most professional & personable service team. excursion process was the most organized that I have ever enjoyed! No long waits for anything! constant attention to detail and notifications to insure that nothing is missed and the guests are well informed about everything. anything asked of me was positively dealt with and it seems the guest is always right and gets the benefit of any doubt. Interactions with the staff were met with "it's our pleasure...when you need anything, just ask." Suggestions for improvements? Well my wife and I had to dig deep here.... 1. Galaxy theater seating: could use more angle so the folks in front don't block the view from behind. 2. would be nice if one could order food from the beverage servers on the pool deck. 3. Except for when the quartet band (and they were fantastic by the way) played on the pool deck, there was no music. Please allow background tunes on the pool deck speakers. I could go on and on with the highlights...suffice to say I would recommend a cruise aboard the Crystal Serenity for anyone who really enjoys the ship life. They seem to specialize in providing many venues, entertainment and much to do for those at sea days. Be prepared to be pampered and feel like you are among family! Read Less
7 Helpful Votes
Sail Date: April 2017
We'd been to most of the places this itinerary went, before and several were not even worth getting off the ship, so the ship was the main reason to go on this cruise. We just wanted to relax. Crystal Serenity did not disappoint! We ... Read More
We'd been to most of the places this itinerary went, before and several were not even worth getting off the ship, so the ship was the main reason to go on this cruise. We just wanted to relax. Crystal Serenity did not disappoint! We arrived in Barbados and jumped in a cab for the 20 minute ride to the pier. The Pier in Barbados is a crowded area and after a few moments we figured out where to go. Luggage was collected from us to be delivered to our cabin and we were shuttled to the actual ship. Upon arrival onboard, we checked in ( took like 5 mins--so fast) and were told ( even though it was only 1PM) that the cabins were available. So we went to our suite. WOW, is all I can say. What a way to spend 10 days. The Deluxe Penthouse was awash with light from not only the sliding door to the oversized balcony, but the window in the bedroom area as well. Huge Tub and a separate shower was a nice feature. Walk in closet and the entire thing was immaculately maintained by Themyo, our stewardess, who was AMAZING! Our Butler, Richard, always seemed rushed. At one point I asked how many suites he managed and he said 14 in total. Compared to our cruise on Silversea where the butler did all kinds of things for us without being asked ( noticed we needed shoes shined- Made a bookmark as I was using a boarding pass as a bookmark). We really didn't ask much of him other than one night we had a few friends we'd met aboard over and he brought some extra snacks and some Champagne. Most of our interactions were signing for things Wine/Strawberries sent to us. . We never had a meal in the suite nor sent out any laundry. We were pretty low maintenance. However, he was always in a hurry so I guess others were more demanding of his services. I'd suggest Crystal consider a few more butlers per deck, if this indeed is the norm. We ate all of the breakfast and Lunch meals at the beautifully renovated Lido dining area. It was spectacular. We found the food to be hot, fresh and just fabulous. Breakfast was overwhelming, all the choices. Lunch too! The Bugers in the Trident Grill were amazing and despite the complimentary Ben and Jerry's I only gained a pound on the cruise. Dinner in the main dining room was ok, not great but ok. We found the best meal on the ship to be Prego, their Italian restaurant followed closely by Silk Road. The service in all venues including the main dining room was spectacular but we just found the food in the MDR to be a bit off. Tough steaks ( Improve the quality of beef) and somewhat bland flavors led to a few disappointments. However, we never left hungry, that's for sure! Portion sizes were perfect. We also tried Tastes and that was pretty good too. I'd give that a 7 out of 10. Shows were pretty good and quite varied but found the production shows to be a bit hokey. While very talented folks were in them, I think they could have better material to work with as the voices and dancing were just amazing. Seemed geared to a really old crowd. Speaking of which, I found that this was not nearly as old as I thought it would be. Since this was the last 10 days of the world cruise we thought it would be full of 85 plus year olds, but on the contrary I'd say the average age was 50 something with a smattering of young couples who looked to be on a honeymoon. Everyone seemed to really be enjoying themselves and meeting new friends daily. I'll not go into the ports suffice to say the ship was the reason we came and probably is the reason we will come back to Crystal. It was just lovely! Read Less
2 Helpful Votes
Sail Date: April 2017
This was our 12th Crystal cruise, and we found this cruise to be superb in so many ways. 10 days is a long cruise for us and we found enjoyment in each day. The ship, its décor, the size of the suites, have been discussed so no ... Read More
This was our 12th Crystal cruise, and we found this cruise to be superb in so many ways. 10 days is a long cruise for us and we found enjoyment in each day. The ship, its décor, the size of the suites, have been discussed so no need to reiterate. Yes the cabins are small by today's standards; they are well maintained with much storage. Our stewardess Hong was a super star and you needed a magnifying glass to find dust. Internet was just ok; I find it as slow as dial up. Cuisine: Outstanding . There were many choices and while I was not enamored with every meal( beef is just not as good as in past) I think Crystal does a superb job in their main dining room and specialty restaurants, Prego being our favorite. In fact if we are ever imprisoned and need a last meal it will be the Carpaccio served in Prego. The Lido was well maintained and always offered multiple choices for breakfast and lunch. The Ice cream bar, Trident Grill, Tastes and the Bistro were open to offer light snacks to full meals. Our only concern is the amount of food that is wasted, and especially in light of some of the ports that are inhabited by lesser fortunate. We realize Crystal does everything to eliminate waste; sadly it is part of the experience. I commend Crystal for reducing portion size; you can always request 2nds, 3rds, et al. Entertainment was varied. The shows by the special performer were outstanding and to think Crystal brought on 13 extra musicians. There were an abundance of lectures, classes, you name it. We used 2 new services, Luggage Free, which brought our large case to the ship in record time. We also used EMO Taxi to pick us up at the Barbados airport and give us a tour of the Island. Crystal has the reputation of being a ship with older aged passengers. This cruise certainly lowered the age range with a great deal of younger families, and singles. We met many new Crystal cruisers who were over the top with the cruise. Disembarkation in Miami was a breeze and we were able to fly home on an earlier departure. Thank you Captain Giske and your staff. Kudos to the Lido guys and many new faces such as Benz who went out of their way to make the 10 day cruise enjoyable. Read Less
6 Helpful Votes
Sail Date: March 2017
We decided on this itinerary since no other cruise line seems to be doing it. Flew into Manaus Brazil on AA #1265 non stop from Miami. Leaving the airport our cab was stopped at a military checkpoint, papers please. We stayed at the ... Read More
We decided on this itinerary since no other cruise line seems to be doing it. Flew into Manaus Brazil on AA #1265 non stop from Miami. Leaving the airport our cab was stopped at a military checkpoint, papers please. We stayed at the Wyndham Garden Hotel overlooking the Amazon. Beautiful location and hotel was OK for the one night. Took a cab to the port the next day and boarded the ship around noon. No line at registration and were in our cabin in about 10 minutes. We had booked a Manaus city tour through Crystal prior to the cruise and it was done very well. Tour included the city zoo, opera house and a native museum. There were a number of tours to choose from but this gave us a good overview of the city. Our first stop was Boca da Valeria, a small native village along the Amazon. More kids than adults here. The kids all had their exotic pets that they were holding and wanted you to take pictures in exchange of dollars. Next stop was the River city of Santarem. Went on a ship's tour that featured piranha fishing and a trip through amazon tributaries. Well worth it, great native guide. After leaving the Amazon we came to the Sanctuary Islands. There were 3 islands in close proximity of each other the most famous being Devil's Island. This was where a French Penal colony once stood and the movie Papillion was based on. The islands buildings still stand but most are in ruin. I found this to be a fascinating place to visit. Next stop Granada where we did a tour of a spice factory, rum distillery, and beach time at the Radisson Hotel which was very nice. The ship docked in Bridgetown Barbados where we disembarked for our flight home. Having sailed with Crystal before we knew what to expect with regard to dining and service. Everything was excellent although we prefer the Serenity over the Symphony only because she is a little bigger. The onboard lectures and guest speakers we great. A word of caution, if you plan on doing this itinerary you will need to get a Visa from Brazil. Even though Crystal recommended a passport service it was expensive. Also yellow fever vaccination is required and hard to find a local health facility who would provide it and again quite costly. Taking Malaria pills was also highly recommended and we did manage to get this medication. Even though these issues were problematic it was well worth the effort once we were in the Amazon and on our cruise. Read Less
9 Helpful Votes
Sail Date: February 2017
This was our second Crystal Cruise and was part of the World Cruise. Once again Crystal did not disappoint! We boarded in Valapariso, Chile, Traveled the Fijords of Chile , spent 2 days crossing Drake passage arriving for 2 days cruising ... Read More
This was our second Crystal Cruise and was part of the World Cruise. Once again Crystal did not disappoint! We boarded in Valapariso, Chile, Traveled the Fijords of Chile , spent 2 days crossing Drake passage arriving for 2 days cruising Antarctica ....what a once in a life time experience and Crystal did it right, bringing on board 16 scientists from the USA Palmer station on Antarctica to give us a briefing on what these scientists do while stationed there. They also had enrichment speakers who spoke to the great explorers who went to the South Pole ,he was a real story teller supported by history. The Captain took the ship into the areas of Georges Island which was not scheduled due to the great weather we enjoyed. The service on the ship was excellent as usual staff is like family after 23 days at sea. ,they truly are the best. Food was fantastic, we couldn't think of anything we wanted that we weren't already served or offered. The chefs had two major lunch gala's ,they filled the atrium....all great food ,almost too much! The entertainment was also very good, even though one Billy Joel show we had seen on our last trip two years ago. It was mixed from singers, dancers, comedians, ventriloquists, opera, etc. A Madri Gras and Valentines day celebration were held with Roses to the lady at dinner. The enrichment programs were great two to three per day and included Former Ambasodors, Michael Hayden former director of CIA,NSA, etc ..as well as destinations speakers. The trip was worth the money and would recommend Crystal to anyone. In fact we are already planning our next Crystal trip. S.Mullen Read Less
Crystal Serenity Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.4
Entertainment 5.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.5 4.6
Value For Money 4.0 3.9
Rates 5.0 4.1

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