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6 Helpful Votes
Sail Date: June 2019
Our third Crystal cruise did not disappoint. We went from Iceland to the fjord of Norway to Copenhagen, and I would highly recommend this route as it was spectacular in every way, and the Crystal Serenity was simply the best. Impeccable ... Read More
Our third Crystal cruise did not disappoint. We went from Iceland to the fjord of Norway to Copenhagen, and I would highly recommend this route as it was spectacular in every way, and the Crystal Serenity was simply the best. Impeccable service, cuisine, facilities, entertainment- there cannot be a better cruise line than this. I am a customer service expert, so I have high standards and Crystal surpassed every expectation. Every single item of cuisine at every single meal or snack was exceptional. They even had a wonderful variety of sugar-free and gluten-free treats which were most welcome for those of us with dietary restrictions. The staff handled all that with ease and a smile. Every single staff member from the gangplank to the crew to the waiters to the stewardesses were delightful and the best you will ever experience. Really marvelous service. The entertainment was way beyond what I was expecting, and there were informative lectures and movies, and so much more. They even had the astronaut who rescued the Hubble Space Telescope giving talks. Very impressive. They imported a number of special guests performers, and the in-house artists were all world class too. The excursions, while expensive, and extra, were ll top notch and absolutely beautiful. The fjords are astonishing and spectacular. The ship has been nicely refurbished and is spacious, bursting with every possible amenity, planet of space. There is so much to do, or not do, that every taste will be satisfied. The spa and fitness center were excellent and spacious. The cabin was ample and the double sink in its bathroom was a nice touch. the bathroom was sizable, and I could even stand up n the show and in 99% of the ship even though I am 6'-8"/203cm tall. We loved having a verandah and could have sat out there all day and never left and been very happy (thanks to the free and wonderful room service). Of course, there was some internet spottiness above the Arctic Circle and in the fjords, but it's still miraculous to even have internet on the high seas. It turned out to be a minor inconvenience, but was better than our last Crystal cruise on the Symphony, but that was before their remodel and internet upgrade. I would HIGHLY recommend Crystal Cruises for any route, and I would very much recommend Iceland and the Norwegian Fjords as destination- really exceptional and awesomely beautiful. Read Less
14 Helpful Votes
Sail Date: January 2019
We chose this cruise because we had not been on the Crystal for a few years and as it was a round trip return from and to Los Angeles it seemed to be very convenient. For years we have been trying to convince our friends to try the ... Read More
We chose this cruise because we had not been on the Crystal for a few years and as it was a round trip return from and to Los Angeles it seemed to be very convenient. For years we have been trying to convince our friends to try the Crystal and were finally able to get them to come with us only to find it was not as good as it used to be. The lunch buffet was so bad that we just gave up after a couple of days. We tried the dining room which turned out to be even worse The specialty restaurants were fabulous. The food, staff and atmosphere were exemplary. The ship did not appear to be as clean as it used to be. Our suite which had been refurbished seemed smaller due to the new configuration but the shower was incredibly worth the extra money.The toiletries were horrible, with artificial scent which I am highly allergic to. Entertainment was excellent. However, the casino rules were disgusting and no wonder it was always empty. Lastly - to have 6 ports on a 7 day cruise on the West Coast was a total loss. Aside from San Francisco and Cabo San Lucas (which was not on the itinerary) are the only 2 safe and exciting places to stop at. Most passengers complained they did not enjoy the quiet ocean experience when the ship is at sea. Crystal needs to recognize that plus the savings on Port Charges could benefit the pricing for passengers. Read Less
4 Helpful Votes
Sail Date: May 2018
I choose this because it featured a seminar I wanted to participate in and because of its ports of call (especially Gibraltar). When we started planning our excursions about 3 months prior to departure, the expansive Gibraltar tour was ... Read More
I choose this because it featured a seminar I wanted to participate in and because of its ports of call (especially Gibraltar). When we started planning our excursions about 3 months prior to departure, the expansive Gibraltar tour was waitlisted and never re-opened. I find that to be unforgiveable and unforgettable. But we booked a private tour through Viator and it was the best tour of our trip, and less than half the cost of a lesser quality ship excursion. While many will like the food and dinner requirements (specific time reservations, more formal dressing and very formal on all sea days), we take cruises to experience the ports of call, not to have formal dining experience. So, for us, this is not a positive. Further, we thought the "Tastes" specialty restaurant was way over-rated: marginal food and served in a pool cabana setting which was not a very good atmosphere. Getting on and off were very good experiences. Same for access to excursions; and the free water bottles on the tour buses was very welcome and not standard with our cruises. So pick carefully....if you want to focus on dining, go for it; if you want to focus on ports of call, I would choose another, less expensive alternative. Read Less
4 Helpful Votes
Sail Date: October 2017
First time Crystal Cruise...”Amazon Escape” Oct. 27 - Nov. 20, 2017 (24 Days) The Embarkation Process was disorganized & confusing...it took nearly 3 hours...Wasn’t a good start...apparently, the Crystal Cruises Headquarters ... Read More
First time Crystal Cruise...”Amazon Escape” Oct. 27 - Nov. 20, 2017 (24 Days) The Embarkation Process was disorganized & confusing...it took nearly 3 hours...Wasn’t a good start...apparently, the Crystal Cruises Headquarters decided to drastically reduce prices to fill the ship...this cruise required a Brazilian Visa and a Yellow Fever Inoculation...Which meant, several hundreds of guests, unable to meet the aforementioned requirements slowed the process for those who booked and paid a much higher price to have to wait...this could have been handled more efficiently and professionally... Once onboard, our Penthouse w/ verandah (PS Cat.) was very well appointed...we had fabulous room attendants (Anna-Marie and Raylene)...superior service was provided all around the entire ship... The Entertainment was just as billed...”Broadway” quality...so many talented individuals! From Irina, Richard, Boytan & Charlie James to the flown in Entertainment of Billie Joel Musician James Fox...the female vocalist, Helen, (supposedly operatic trained...???destroyed Julie Andrews’ “Sound of Music” lyrics...the Crystal Dance & Music Troupe were Awesome!! Shore Excursions were a “hit or miss”...could have done without the “Boca de Valeria” port of call...?? Indigenous People with satellites and pandering chained animals from the rainforest for money...poor taste for such a high-end ship... Found this cruise to have a high minimum age; 70’s...one English fellow described the cruise as “The recently resurrected...” Thought some of the Excursions were a little dangerous; as many were having trouble walking. Most guests were cheerful & friendly; some need to take classes in Courteousness...very rude to others and crew members. The ship is still outdated in some areas...however, the Amazing, enthusiastic crew made upfor any of the other failings... Leo, Igor, Charlton & Dining Room Team are all a Class Act! The food! The Cuisine was Incredible...I did not have one bad meal the entire river adventure... Edwin in the Tastes & Trident Grill area always, always had a beautiful smile and extremely polite! Erica & Okan (hope I am not butchering his name) & Kaustius Awesome Service! Truly, for just over 3 weeks, we found the Captain’s Mid-day History lessons very enlightening; as well as all the Keynote Speakers; Jean-Michel Cousteau, Dr. Jay Wulff, and others extremely knowledgeable in their respective fields of interest... Our stateroom was on the Penthouse House Deck 11...walk in closet finished in gorgeous walnut stain...the modern decor refreshing color palette of creams, grays & plum... Our State Room Butler Engin was superlative! So elegant and professional... We really enjoyed Tilmar (Head Sommelier) in the Vintage Room...very passionate & a delight Needs some tweaking in the Emarkation & Disembarkation for a more organized and smooth transition...this is after all a leader in the luxury industry... So, over all; we enjoyed our river adventure so much, I am booking the upcoming “World Cruise 2018” from LA to Rome... Read Less
11 Helpful Votes
Sail Date: April 2017
Good friends of ours convinced my wife and I to book this cruise two months before the sailing. I absolutely was so impressed and felt totally pampered by the team on the Serenity. All the fine staff aboard really do enjoy what they do ... Read More
Good friends of ours convinced my wife and I to book this cruise two months before the sailing. I absolutely was so impressed and felt totally pampered by the team on the Serenity. All the fine staff aboard really do enjoy what they do and go far above and beyond to insure a very high level of guest satisfaction. This was our 7th cruise after six in a row with Royal Caribbean......well Crystal is certainly a much different kind of company. I felt the "Crystal Touch" throughout....from the personal greetings at the start of each day right through to the evening turn down service! Highlights: personal touch everywhere on the ship fantastic food with many choices of dining real room service! prompt and high class. premium cocktails at the various wonderful lounges delivered with a smile and a most professional & personable service team. excursion process was the most organized that I have ever enjoyed! No long waits for anything! constant attention to detail and notifications to insure that nothing is missed and the guests are well informed about everything. anything asked of me was positively dealt with and it seems the guest is always right and gets the benefit of any doubt. Interactions with the staff were met with "it's our pleasure...when you need anything, just ask." Suggestions for improvements? Well my wife and I had to dig deep here.... 1. Galaxy theater seating: could use more angle so the folks in front don't block the view from behind. 2. would be nice if one could order food from the beverage servers on the pool deck. 3. Except for when the quartet band (and they were fantastic by the way) played on the pool deck, there was no music. Please allow background tunes on the pool deck speakers. I could go on and on with the highlights...suffice to say I would recommend a cruise aboard the Crystal Serenity for anyone who really enjoys the ship life. They seem to specialize in providing many venues, entertainment and much to do for those at sea days. Be prepared to be pampered and feel like you are among family! Read Less
5 Helpful Votes
Sail Date: May 2016
Eviactive put together a ballroom dance program on Crystal Serenity. Her pros were outstanding and we took lessons every morning before touring. In the evening we danced the night away to the superb band provided by Crystal on their dance ... Read More
Eviactive put together a ballroom dance program on Crystal Serenity. Her pros were outstanding and we took lessons every morning before touring. In the evening we danced the night away to the superb band provided by Crystal on their dance floor. The pros from Eviactive partied and danced with us each night until 11 p.m. On the last night we dance until midnight and then some of the younger ones in our group headed for the pulse lounge for more dancing. What an amazing week we had. The ship provided a band for nightly dancing. I must say, the band was exceptional. Eviactive provided dance lessons every day with award-winning professionals. They were available for private lessons in the afternoon which turned out to be a treat, given how good they were. We took lessons every day and danced every night. Food was gourmet. Rooms were lovely. Nothing could have been better except skipping the port stop in Astoria. Can't wait to go to Buenos Aires with Eviactive and her dance pros. Read Less
3 Helpful Votes
Sail Date: May 2015
I found the atmosphere on the Serenity to be intolerable by the end of the first few days. I will not go into much detail here but suffice it to say I was ignored by others when I as a solo traveler sat down and waited to play. As soon as ... Read More
I found the atmosphere on the Serenity to be intolerable by the end of the first few days. I will not go into much detail here but suffice it to say I was ignored by others when I as a solo traveler sat down and waited to play. As soon as a couple came along, the couple who had been playing addressed them and aid they would take them on. I was never acknowledged, greeted , etc nor did they consider rotating so we could all at least hit balls until someone from the fitness center came to run the morning session. Most of the time there was no one running the paddle tennis program, and that permitted more assertive guests to play as long as they wanted to and in at least one instance kept me from playing when I wanted to as there was no one for solo players to play with at times. I was harassed by someone at the Magic show, a mother in a wheelchair and her daughter, who took it upon themselves to be the seating police and said "She should move" not addressing me directly, when a couple entered the room and were making their way around the stool type seats in the second ro. The couple did not ask me to move and the women in question were not sailing with them. I would have gladly moved had the couple asked me to but this woman was way out of line to tell me to move. I was there first. Ultimately I left the show before it started. The Avenue Saloon piano player did not interact with guests and that surprised me-negatively as I am used to Mark Farris and the fun people have when he is on board. My room stewardess brought me mushy brown spotted bananas even after I told her what I wanted and had told her those were too ripe. It took a message to the home office to get the bananas to magically appear. (I had been told they were usually like that (?) and she didn't think there were any more since they had gotten them in Miami) One of the Ambassador hosts (his first time on Crystal) constantly held hands with an older guest and spent an inordinate amount of time outside the dance floor with her inappropriate behavior according to my gf on my trivia team. That wasn't so much of an issue to me personally, but his demeanor was not professional. he was so phony that it was laughable. The shore excursions were okay but we did have an incident in Lisbon which resulted in the 5 members of our Jeep receiving a full refund of the cost of the Jeep Safari. I did not like having to go through the Casino to get to the Bistro, shops or to head downstairs to the Crystal Cove. Many guests dressed like they were off to a State dinner on Crystal casual nights (what was left to wear on the formal nights, I wondered?) and more than occasionally people looked at me (and I am sure others) up and down like they were the dress code police,giving disapproving looks as if I was wearing rags! I have made my grievances known to the head office but there is nothing they can do about fellow passengers for the most part. Some of you will say I am making this up but believe me I compared notes to others on board and they experienced similar issues. I have nothing to gain by posting this and frankly am likely to be setting myself up for ridicule but I experienced all that I have written here and it was enough, frequently enough, such that you could not pay me to step foot on the Serenity again!!! Read Less
4 Helpful Votes
Sail Date: December 2012
Transatlantic, December 2012, marketed by Crystal as Big Band and Ballroom theme. I have no interest in Big Band but chose the cruise because of the Ballroom theme. Having done Transatlantics on Costa and Cunard a year ago, I can compare ... Read More
Transatlantic, December 2012, marketed by Crystal as Big Band and Ballroom theme. I have no interest in Big Band but chose the cruise because of the Ballroom theme. Having done Transatlantics on Costa and Cunard a year ago, I can compare this trip with direct competitors. Although my dancing expertise is International style, I do travel with American groups and am not totally unfamiliar with American style. Food: Food in the MDR was usually excellent, although sometimes only good. Service was professional and efficient, although only really notable for high staff ratios. The MDR operates mostly with traditional fixed seating. I used "dining by reservation", not really open seating as reservations are required. I did not use the specialty restaurants. There is no midnight buffet, waiters bring trays of pizza and snacks to the lounges. Also no evening buffet, instead limited, fixed menu service using the patio furniture beside the pool. It operated 6:30 to 9 PM, but was closed sometimes, notably formal nights. I estimate a premium of $50/day over Costa and $20/day over Cunard is warranted. Cabins: All cabins are outside. AA, A, B and C categories are identical, except that C has a window. The cabins are attractive and well-furnished, but functionally similar to premium balconies on other ships. The bathroom is large enough for a second sink and a "full" (actually 48") tub. Closet space is average. The mattresses were unusually firm, more European-style. Ambiance: Several times, the ship was so quiet, I wondered if it would be literally possible to heart a pin drop. Dress Code: Mostly casual, tending towards "backyard scruffy" during the day. There were many tuxedos in evidence on formal evenings. GLBT: There was only one FOD meeting that I saw, and there did not seem to be many gay couples on the ship. Lecturers: Most interest lectures conflicted with other activities. The ones I was able to attend tended to be a summary of open-source material with little fresh insight- e.g. the Columbus lecture did not mention the controversies engendered by "1421" and "1434", and mentioned encomienda only briefly. Public Rooms: The Serenity has two large venues and was able to cope with having both Big Band and Ballroom themes simultaneously. Palm Court: Rectangular dance floor about 20' x 40' with four unfortunately placed pillars, about 4' in from the edge. The Big Band took about 1/3 the space, and although this was not a Christmas cruise (Hanukkah, actually) there were two trees on the dance floor taking a significant amount of space. They were not removed for several days. Stardust Lounge: Crescent shaped dance floor, usable rectangle about 18' x 36', total area about 25% larger with furniture removed. Avenue Saloon: No dance floor, but a pianist playing popular music; as many as 50 people as late as 1 AM. Crystal Cove: The lobby bar, with a pianist playing mostly "music to snooze by". Disco: Dance floor oval-shaped, about 15' x 12'. Most nights there was nobody there. Dancing: There were perhaps 50 people who seemed to be keen dancers. I do not know how many of them chose the cruise because of the Ballroom theme. The Good: Crystal hired a second dance couple, both couples were well-qualified (American style). Each couple taught one American-style beginner-level class per day. I noted that the rumba class appeared to use the Side Basic from the DVIDA syllabus. They frequently mentioned concepts such as frame, connection, LOD and floorcraft. They also experimented with advanced and International style classes, which were not very successful. There were only a few couples at this level. Although the dance floor in the Stardust lounge is an unfortunate shape, it was not bad for a cruise ship. The Palm Court is also large, but is on an upper deck. Both would be quite acceptable if properly organized. The Bad: Crystal had the professional couples perform a DWTS-type show in the theatre one night, so much time was taken by rehearsals. The house band was a Filipino quintet. They played mostly foxtrots, rumbas (American tempo) and waltzes (mostly too fast). Not bad as an ordinary lounge band, but not a dance band. They had no knowledge of dance tempos- when I asked for a waltz at 90 beats per minute, I was told "we don't know what you're talking about". I am told Filipino bands often learn to play by rote and don't really understand tempo. Crystal booked a 17-piece Big Band orchestra; I have no interest in Big Band. I noticed that the band was only popular for a couple of nights. The Stardust lounge was used as the dancing venue and attracted a steady crowd throughout the cruise. The Ugly: Students in the classes were expected to rotate partners, but did not segregate the women who were serious about learning and actually showed up wearing proper shoes (there were several), from the gawdawful creatures who just wanted to waddle around wiggling their fat butts. Hosts have to put up with that- I don't. I asked about recorded strict tempo music during band breaks, and was flat-out refused; "the Hosts have to take a break and the women will complain if they are not dancing". I was left with the impression there had been no thought of providing strict tempo music and the idea was an annoying imposition. Ambassador Hosts Six allegedly "accomplished ballroom dancers". Based on what I have seen with other groups, I was not impressed. Only one of them could even stand up straight ("frame" in American terminology). One was so bad as to be a horrible example- any woman who would tolerate him is not someone I would want to dance with. I was told that there are normally four hosts, and they usually sit around with nothing to do. Summary. Crystal provides a nice, but over-priced, product. The ambiance definitely tended towards "comatose" rather than "party". There are two lounges with decent dance floors. But if this was the best they can do on a ballroom theme cruise, I would not want to go on a regular cruise without some ironclad guarantees and big penalty clauses. Read Less
Sail Date: September 2012
We selected this cruise because of the itinerary. We embarked in Istanbul and then went to four ports in Greece (Mykonos, Athens, Navplion and Corfu), then to Kotor, Montenegro and Zadar, Croatia with debarkation in Venice. We also had ... Read More
We selected this cruise because of the itinerary. We embarked in Istanbul and then went to four ports in Greece (Mykonos, Athens, Navplion and Corfu), then to Kotor, Montenegro and Zadar, Croatia with debarkation in Venice. We also had three days as sea filled with a variety of events and activities to participate in or to do nothing at all. This cruise also had overnight stays in our ports of embarkation and debarkation. While this may not be for everyone, we really liked to have the extra time in both ports! Our experience the second time on Crystal Serenity was as wonderful as the first. Embarkation -- This was a breeze and took less than 5 minutes. As we arrived on the ship we were greeted by several crew members. One quickly took our carry on bags and escorted us to the Crystal Plaza where reception was set up for registration. This was fast and efficient (less than 5 minutes). We were then escorted to our cabin and within 5 minutes our suitcases arrived. It truly could not have been easier! The Ship -- We were on Serenity shortly after the 2011 dry dock so had seen all the wonderful changes. It is still shining and we felt right at home immediately. The public areas and how much space there is for guests to enjoy is what stands out. You can be in the middle of the action if you want or can find a quiet place to read and relax. We spent very little time in our cabin other than some time enjoying our veranda late afternoon or early evening before getting ready for dinner. The Crew -- We can't say enough about the crew. It was nice to see many familiar faces from our cruise last year and to meet many new ones. They are friendly, efficient and will do anything for you. The Lido deck crew works so hard to make the experience wonderful. I get tired thinking about all the work the entire crew and staff do to help make our vacation the best! Dining -- We chose the Dining by Reservation option (as we did last year) and it works out perfectly for us. We made our reservations on PCPC and normally selected 7:15 as our dinner time. For us this time works out better than the set early or late seating. This time was also good to make the 8:45 shows. We dined in the MDR all but one night and the food was excellent. There is a good variety to choose from each night, portion sizes are very nice so you can have an appetizer and a soup or salad and try one of the night entrees. The dining room staff was also fantastic. With Open Dining you do not have the same waiters each night, however, you are seated in one general area so were able to have a pair of 2 or 3 waiters over the 12 nights. We enjoyed some breakfasts in the MDR an, some in the Lido; we also had lunch in either the MDR or Tastes on the Lido Deck. With breakfast and lunch it just depended on what we had planned for that day or arrival back on the ship after a tour. I cannot think of anything to truly complain about. Our Stateroom -- We selected a veranda cabin on Deck 8 this year (last year we had a similar cabin on Deck 9). The location was between mid and aft elevators and we liked the location. While the cabin is small, it is well appointed with plenty of storage between the large closet and drawers. The bathroom is also well appointed. We like to have the veranda to sit out late afternoon or early evening prior to dinner. The weather during this trip was wonderful so we were able to enjoy it pretty much every day. Also, our stewardess was very efficient and ensured we had our beverages of choice in the refrigerator. Debarkation -- This was also fairly painless. The information provided is excellent. It explains exactly what you need to do, where to be and at what time. It could not have been clearer. The only complaint we had was that when we arrived at the Venice airport we were unable to check in with our airline for another hour, so we needed to find a place to sit with our luggage. This minor issue was mentioned in our survey response to Crystal. Not a big deal, but the Venice airport is small and crowded. It would have been nice to have quickly checked our luggage with the airline and been able sit more comfortably in the airline lounge. I did notice this was the case for a couple of other passengers. We were just at the airport way too early. To close out I did want to share one story. One day we were having lunch @ Tastes after a tour and some shopping. After lunch, my husband wanted to go out to the Aft deck and take some pictures. While I was on the Aft Deck with him I realized I'd left a small bag under the table. I quickly ran back and there was no bag at the table and someone was just getting ready to sit down. A couple of tables nearby told me that one of the waiters was taking it to lost and found. I went down to Reception and told them I'd left a bag under the table in the Tastes ... they opened the drawer and gave me my bag which had a gift for my Mom inside. The time from when we left the table, me realizing I forgot it and getting down to Reception could not have been much more than 5 minutes! It was such a good feeling to have the gift safely returned. My only regret is I don't know what crew member was so quick to get the bag to L&F so that I could personally thank them. It's a silly story and not a big expensive gift but it was the efficiency and genuine concern that touched me. Read Less
Crystal Serenity Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.4
Entertainment 5.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.5 4.6
Value For Money 4.0 3.9
Rates 5.0 4.1

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