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6 Helpful Votes
Sail Date: June 2019
Our third Crystal cruise did not disappoint. We went from Iceland to the fjord of Norway to Copenhagen, and I would highly recommend this route as it was spectacular in every way, and the Crystal Serenity was simply the best. Impeccable ... Read More
Our third Crystal cruise did not disappoint. We went from Iceland to the fjord of Norway to Copenhagen, and I would highly recommend this route as it was spectacular in every way, and the Crystal Serenity was simply the best. Impeccable service, cuisine, facilities, entertainment- there cannot be a better cruise line than this. I am a customer service expert, so I have high standards and Crystal surpassed every expectation. Every single item of cuisine at every single meal or snack was exceptional. They even had a wonderful variety of sugar-free and gluten-free treats which were most welcome for those of us with dietary restrictions. The staff handled all that with ease and a smile. Every single staff member from the gangplank to the crew to the waiters to the stewardesses were delightful and the best you will ever experience. Really marvelous service. The entertainment was way beyond what I was expecting, and there were informative lectures and movies, and so much more. They even had the astronaut who rescued the Hubble Space Telescope giving talks. Very impressive. They imported a number of special guests performers, and the in-house artists were all world class too. The excursions, while expensive, and extra, were ll top notch and absolutely beautiful. The fjords are astonishing and spectacular. The ship has been nicely refurbished and is spacious, bursting with every possible amenity, planet of space. There is so much to do, or not do, that every taste will be satisfied. The spa and fitness center were excellent and spacious. The cabin was ample and the double sink in its bathroom was a nice touch. the bathroom was sizable, and I could even stand up n the show and in 99% of the ship even though I am 6'-8"/203cm tall. We loved having a verandah and could have sat out there all day and never left and been very happy (thanks to the free and wonderful room service). Of course, there was some internet spottiness above the Arctic Circle and in the fjords, but it's still miraculous to even have internet on the high seas. It turned out to be a minor inconvenience, but was better than our last Crystal cruise on the Symphony, but that was before their remodel and internet upgrade. I would HIGHLY recommend Crystal Cruises for any route, and I would very much recommend Iceland and the Norwegian Fjords as destination- really exceptional and awesomely beautiful. Read Less
9 Helpful Votes
Sail Date: December 2016
Had been on Serenity before, so our expectations were high and fully met. Staff everywhere were attentive and helpful. The bar tenders can actually make a cocktail--not just pour wine or make a mojito from a mix. (Seabourn, please note.) ... Read More
Had been on Serenity before, so our expectations were high and fully met. Staff everywhere were attentive and helpful. The bar tenders can actually make a cocktail--not just pour wine or make a mojito from a mix. (Seabourn, please note.) This may seem like a small matter, but clearly not as social time spent at the various bars reflected many more requests for a specific cocktail than for , example, scotch on the rocks. Beyond their capabilities, the three mixologists at the Crystal Cove bar--Riccardo, Maria and Johnathon--from 3 different countries--were charming and personable. Our cabin on Deck 10 was a Pure, meaning standard size bit with various features to make the space as allergen free as possible. (Again, we had a similar cabin on a previous cruise.) The chef happened to be Austria, and one night I asked Mario, the venerable controller of all things that occur in the main dining room, whether it might be possible to request saurbraten on a subsequent evening. A bit later i was informed by one of the head waiters that the dish would be available in 3 days as (with an unnecessary apology) the dish requires 3 days of marinating. And when it did arrive, ift did so with all the appropriate trimmings. Looking for things to carp about--and reallt does have to search--I would note that itb was impossible to get hot pancakes or french toast in the Lido. They were there, but the buffet process pretty much guarantees that hot food will never be hot when you get there. One clear exception was the custom egg station, manned by a smiling egg artists who flipped eggs with uncanny grace. Carp, carp. Well, the sweet potato fries in the Trident buffet were not very good, and the chili on offer was so mild as to disdain its description. And one last whine. One night the dinner menu offered curry, which I eagerly chose. The condiments offered were many, but the main attraction had no heat, no spice. Yes, I understand that many older folk have sensitive tummies, but curry must be offered at something approaching full strength--perhaps with a warning about its spiciness. Crystal is a very expensive and cossetting experience. I only wish I could afford it more often. A last comment: should your cruise include Grand Turk, I enthusiastically recommend the tour which takes you to Gibbs Cay, and a special gathering with stingrays. These noble creatures are not penned, they appear from the ocean while you stand in knee high water. seemingly as curious about you as you might be about them. It doesn't hurt that Gibbs boasts a tiny but perfect white sand beach, the ocean is a magical turquoise, and the December sun bright and warm. Read Less
5 Helpful Votes
Sail Date: May 2016
Eviactive put together a ballroom dance program on Crystal Serenity. Her pros were outstanding and we took lessons every morning before touring. In the evening we danced the night away to the superb band provided by Crystal on their dance ... Read More
Eviactive put together a ballroom dance program on Crystal Serenity. Her pros were outstanding and we took lessons every morning before touring. In the evening we danced the night away to the superb band provided by Crystal on their dance floor. The pros from Eviactive partied and danced with us each night until 11 p.m. On the last night we dance until midnight and then some of the younger ones in our group headed for the pulse lounge for more dancing. What an amazing week we had. The ship provided a band for nightly dancing. I must say, the band was exceptional. Eviactive provided dance lessons every day with award-winning professionals. They were available for private lessons in the afternoon which turned out to be a treat, given how good they were. We took lessons every day and danced every night. Food was gourmet. Rooms were lovely. Nothing could have been better except skipping the port stop in Astoria. Can't wait to go to Buenos Aires with Eviactive and her dance pros. Read Less
2 Helpful Votes
Sail Date: September 2014
BACKGROUND INFORMATION: I have cruised 42 times on multiple different cruise lines. I travel solo and can’t get enough of cruising – I love being on the ocean. This cruise was in celebration of a milestone birthday. I’m an ... Read More
BACKGROUND INFORMATION: I have cruised 42 times on multiple different cruise lines. I travel solo and can’t get enough of cruising – I love being on the ocean. This cruise was in celebration of a milestone birthday. I’m an adventurous “mature” adult who views every trip and cruise as a unique chance to experience the world and its people. TRAVEL TO EMBARKATION: Limo service from my rural northeast home to Montreal, Quebec. Really excellent train ride from Montreal to Quebec City on VIA Rail Canada, first class, with beautiful restored “Renaissance” class car with a row of single seats and a row of double seats, very good lunch, beverage service, and wines included. Quiet, clean, and wonderful way to begin a cruise, plus great scenery. Once in Quebec City, a 10-minute cab ride from my hotel to the cruise terminal was very inexpensive, in a clean, upscale vehicle with a courteous English-speaking driver. HOTELS: In Montreal, I stayed at the Hilton Montreal Bonaventure, where I’ve had good stays before. In Quebec City, I stayed at the legendary historic landmark Chateau de Frontenac, high atop the cliffs of the city. It was like being in a French chateau in a past century, beautifully restored and preserved, and absolutely gorgeous and full of luxuries. Reasonable prices to begin with, and I received a complimentary upgrade to the high-floor executive level. Great view, plus access to the executive lounge with its lovely service, beverages, and foods. At the end of the cruise, I once again stayed at the Hilton Montreal Bonaventure, who really exceeded all expectations and upgraded me to what appeared to be their presidential suite at the originally booked standard room rate, on my birthday. SHIP: The “Crystal Serenity” appeared clean, perfectly maintained and beautiful outside. The inside was indeed “serene”, with subdued colors, tasteful furnishings, and luxury feel everywhere - decorated with lovely marble, fabrics, style. Even the air smelled luxurious, and everything appeared brand new and/or so well maintained it appeared this 11 year old vessel had just been launched. The ship is 68,870 tons, with a length of 820 feet, beam of 106 feet. Top speed is 22 knots. There are nine passenger decks. A crew of 655 cares superbly for a maximum passenger compliment of 1,070. On my cruise, however, there were approximately 800 people on board. The ship is painted white overall, with beautiful yacht-like lines. There is a marvelous wood-decked completely circular one-level promenade deck, great for walking or jogging. The lifeboats are recessed within the hull. I wondered if the ship were soundproofed throughout, as it was unusually quiet no matter where I was within the ship. This ship does not have the glitzy multilevel atrium many cruise ships feature, but rather a two-level atrium at the ship’s center, with comfortable seating scattered throughout, plenty of windows with cushioned window seats, the reception/concierge desk, future cruise desk, Crystal Society desk, a small bar, a unique clear-crystal piano, and a beautiful two-story wall made of what appeared to be Murano glass of various colors, with a small cascading water fountain. There is a bronze statue of a woman playing a harp, with beautiful detail. A curving staircase descends from the upper level of the atrium down to the marble floor first level, perfect for formal night grand entrances. It is luxurious, serene and peaceful in the atrium, and this feeling was enhanced by a string quartet playing classical music there at various times. It reminded me of a grand foyer entrance to a stately home. Subdued colors are found throughout the ship, very tasteful and rich. There is none of the bright, sparkly, flashing, neon glitz seen over so much of the industry’s shipping afloat today. EMBARKATION: Pure pleasure. Courteous porters took my bag at the curb when I arrived by cab. Next, a quick walk through the small cruise terminal in Quebec City, right on the St. Lawrence River. The usual security screening was done quickly and courteously. Entry to the ship was through an enclosed walkway, which was especially appreciated as the day of embarkation had cold, raw, windy weather with rain. The actual “check-in” process was carried out in the lovely atrium of the ship. There must have been at least 40 agents sitting at tables with linen tablecloths, so there were no lines and no waiting. The agent took my papers, took a photo, gave me the cabin key card and some welcome-aboard information, and that was it – less than five minutes in a very gracious and relaxed setting. Cabin access was not until approximately 3 PM, and as boarding began at 1 PM, I had some time before going to my cabin. The string quartet was playing, the bar was open, waiters circulated with champagne on silver trays, the receptionists were patiently answering questions, lots of material was available to read about future cruises and the current cruise, old friends from previous trips were meeting, and the feeling was more like old friends gathering at a luxury estate for a vacation together than the usual hassles with embarkation many cruise lines seem to have. The wait went quickly with the sociable guests and crew. For those not wishing to haul their hand baggage with them, a secure check-in station had been established, and crew took the bags to the passenger staterooms to await the arrival of the passengers in their cabins later on. CABIN: I had a deck 8 midship deluxe verandah stateroom. It seemed about 30% larger than the usual balcony cabin. Luxury fabrics and quiet colors, subdued and peaceful. Queen-size bed with luxury linens and lots of pillows, but with a slightly tired and soft mattress. Pillow menu made getting just the right pillow very easy – just ask the stewardess and they were brought. Small leather sofa near the balcony glass wall. Desk/vanity and TV above a small refrigerator. Lots of lovely dark wood cabinetry and closet sliding doors. Plenty of mirrors. Closet had substantial and plentiful wood hangers, a safe with touch-pad entry, shoehorn, robe, slippers, huge umbrella, shoe care kit, clothes brush. Rack for shoes on closet floor, and shelves and drawers. There was a phone near the bed but not on the desk. Only one electric outlet at the desk, which could have used more outlets in this day of so many devices requiring charging. Lighting was plentiful, but could have been brighter, especially at the desk area. Nice clean carpet in very good condition for a cruise ship, as were all the furnishings in the room. Refrigerator had complimentary variety of soft drinks, waters, beer. Anything the passenger wishes can be brought quickly to stock or replenish the refrigerator. The verandah wall is all glass with a sliding door. There are sheer drapes against the glass, and then heavier light-blocking drapes which can be pulled over the sheers – the regular drapes are tied back neatly during the day. There were two chairs and a small table on the fairly large verandah, but due to mainly cold and windy and damp weather, I did not get nearly enough use out of this really nice balcony. Good TV channel selection with better than average reception, plus a bow camera view and ships statistics channel. TV had a DVD player built in. The bathroom was incredible, probably three times as large as the usual cruise ship bathroom. There was a gorgeous double-sink granite sink top in warm rust/gold/earth tones. Big mirrored wall above the sink, with shelf. Good bright lighting. Lots of separate shelves on either side of the mirror – lots of good storage space. There was a full-size bathtub with a hand-held shower setup inside a glass and shower-curtain enclosure. Even the toilet was a surprise, as it was a nearly full-size facility compared to the tiny ones on regular ships. Nicely placed towel racks. The towels were luxury thick, fluffy, soft, and looked brand new. You do not see thin, ragged, scratchy towels on this ship! Towels are replaced twice daily if you wish, but the usual eco-friendly practices abound on this ship – hang up the towel and reuse if you wish. Aveda bath products provided in the bathroom. There were shower caps, Q-tips, cotton balls, good-quality bath tissue and Kleenex provided. There was a soft small rug on the bathroom floor – nice touch for bare feet, but it could be very slippery so beware. Everything in the bathroom appeared spotlessly clean. There were several coat hooks on the wall near the door, very convenient. There were cloth laundry and shoe bags in the closet, again an eco-friendly effort, as well as the enormous cloth logo totebag. A large adjustable table was near the sofa for meals in the room. A full-length mirror was on the wall near the hall to the door. There was a small touch-pad system replacing the usual door-hanger signs – one of the best systems I’ve ever seen – to either announce the do not disturb status or request for cabin cleanup and service. One touch of the pad inside the cabin near the door lights the appropriate signal sign on a small pad outside the door. Touch again and the sign light goes out. There is also a real doorbell touch pad on the corridor-side pad so housekeeping can ring the bell rather than barge in and disturb the occupants, or guests can ring the bell when they visit. Very good climate-control system with heating and air conditioning adjustable individually for each cabin – just touch the indicator pad on the small control on the wall. A small bedside alarm clock was provided. I believe the cabin walls were soundproofed, as I never heard the people on either side of me. The cabin was so luxurious and comfortable it was a destination itself, as was the ship. ACTIVITIES: There were activities to suit all ages and interest levels. There is a “University at Sea”, offering computer classes, camera classes, personal enrichment topics, and other learning opportunities. World-class lecturers spoke each day on pertinent and interesting topics, with lectures in the very comfortable small theater on the ship. Fitness fans could work with a personal trainer for a fee, or use the huge array of new equipment and free weights in the fitness center. Joggers, runners, and walkers had plenty of space to do laps around the promenade deck. It is obvious that personal wellness is a popular topic on this ship, and plenty of opportunities are there to stay fit and well. My only wish in this area was for a Zumba class. Small groups met for diverse activities such as bridge, knitting, needlepoint, crafts, and reading. There was a small, elegant and apparently smoke-free casino with the usual games of chance and slots, including penny slots machines. There were plenty of photo opportunities and a nice photo gallery. Many people simply enjoyed socializing and looking out the windows at the ever-changing sea, or strolled with friends within the ship. Activities on this luxury-level ship are aimed at an older, mature passenger demographic for the most part. You will not find the raucous, carnival-type games and noise here. The passengers on my cruise appeared to be on average at least over 60, mostly couples, but plenty of singles (this cruise line offers some very nice price breaks for solo travelers). The passengers on this cruise were mainly from the USA and Canada, but there were other nationalities nicely mixed in as well. Most of the passengers I spoke to were devoted fans of Crystal Cruise Line and belonged to the Crystal Society of past passengers at some astoundingly high cruise number levels. There were a lot of professional people, very well-to-do, as well as ordinary Mr. and Mrs. Anywhere USA couples and singles. Everyone was very quiet, courteous, and interesting to socialize with. I love ballroom dancing, and this ship offers Ambassador Hosts, a small group of gentlemen who are available to dance with single ladies, or attend meals and tours with those wishing company while traveling solo. I danced every night almost until midnight with these courteous, well-traveled and well-spoken gentlemen from various countries, who were all outstanding dancers. It was one of the highlights of the cruise for me, and there was a small live orchestra for dancing in the beautiful lounge with a proper wood dance floor. A small bar is in the lounge area for those wishing drinks. There were just two sea days on this cruise, and I know there were more activities than I’ve listed here. The daily “Reflections” newsletter delivered each night to the staterooms was full of listings for dining, fun, relaxation, etc. There is a very nice spa at the top of the ship, and I splurged with a manicure, pedicure, and massage to get my birthday body some really nice pampering the last day of the cruise. Various societies represented on the ship offered some type of social gathering or cocktail party nearly every day of the cruise at various times. The future cruise consultant was a genial multilingual gentleman who always had somebody at his desk and a few people waiting. Apparently the loyalty to this brand keeps people booking the next cruise right on the ship, with good extras available if you do so. Another unique feature of this ship were four ladies who live on it. I met one of them who had been on the ship for six years straight. Talking to her was incredibly interesting, especially learning about the logistics of extreme downsizing with possessions and property, plus how to deal with the daily temptations of rich cruise ship food. The knitting and needlepoint groups were as much fun for the talk and shipboard gossip as they were for the small complimentary projects available, and often the groups met in the same lounge area where the elegant and elaborate themed traditional high tea events were held, with the classical string quartet playing. The high tea events featured servers in tuxedos, magnificent English and German elaborate china and silver, and very tempting and beautiful food items. There were just a few shops, all of which offered goods at the luxury level. There was a clothing ship, a “logo” articles and clothing shop with a very small selection of necessities and ship souvenirs, a perfume and cosmetics boutique which smelled so divine I wish they could make a perfume from the fragrance inside and sell it with the name “Cruise Ship”, and a very elegant high-end jewelry boutique with some of the most magnificent jeweled creations I’ve seen outside of a museum or world-class jewelry establishment. Everything on sale was tasteful and appeared carefully selected, and displays changed frequently. There weren’t any of the “sidewalk sales” other cruise ships offer. In a sensible change of procedure, the captain and officers do not shake hands at the meet and greet functions, very smart in these times of lots of nasty diseases in closed populations. I saw the Norwegian captain just once while walking through the ship, and he was a big man who appeared very serious and dedicated, but also polite when I said good morning to him as he went about his rounds with his staff. Safety was his priority, and after all, that is his main job. A popular activity on one of the sea days was an “open house” of the various types of staterooms available on the ship. It was a marvelous, clever selling tool for those not familiar with the ship or the actual cabins, as a photo can only demonstrate so much in a flat dimension. The penthouse suites were incredible to actually visit in person, and all categories of staterooms were lovely. Even the lowest-category outside cabins with a big picture window were extremely spacious and had the same nice bathroom as the other categories outside the suites and penthouses. The bottom ledge of the picture window was cushioned, and would make a great place to sit and watch the seas roll by, or just enjoy a cup of tea while reading, assuming one is agile enough to climb up the short distance to settle on the ledge. SERVICE: The best I’ve ever seen on any cruise ship, ever. Nothing was too much to ask for, and anything requested was taken care of incredibly fast. There were no excuses about why something could not be done – it was just quietly and efficiently made to happen, “with our compliments” – “it’s our pleasure”, etc. The staff always remained professional, cool, gracious, polite, composed, and willingly helpful. It felt like being royalty and treated accordingly. As this ship is all-inclusive, tips were included generously, and there were none of the sly, subtle little games played by the crew to get more tips. All the crew apparently had to speak English to work on this ship, and all were multilingual. Very international crew who had some great stories to share, and it was a good chance to meet and interact with people from other cultures. This crew seemed far better educated and sociable than on other ships. Cabin service appeared to be mainly female stewardesses, although I did see male waiters for room service and some room cleaners. I had a lovely lady from India caring for my stateroom, and she was genuinely dedicated to good service and being helpful. A huge plus was not finding service carts blocking the walkways first thing in the morning. The early-morning hallways were silent, clean, and uncluttered. Cabin service was at the guest’s choice of time, but appeared to usually being around midmorning to allow people to breakfast in their cabins undisturbed, or perhaps sleep late without being disturbed. The cabin service took longer than usual, but appeared more thorough as well. Service was complete twice a day, morning and evening turn-down. No pillow chocolates or towel animals on this cruise line, but that’s something I can easily do without. Eve the white orchids in a silver vase which I found on embarkation in my cabin, as well as the flower bouquet in my cabin delivered later on embarkation day from my travel agent were watered regularly by my cabin stewardess! Any shipboard mail, notices, invitations, etc. were placed in a “mail box” type rack just outside the cabin door, and there was a lot of printed information every day to keep passengers well informed without disturbing them. No annoying loud announcements were ever heard, as the ship has a “no-announcements’ policy unless it related to an emergency or port visit status. The captain makes a daily noon broadcast of items of interest, weather, position, etc. and this is heard ship-wide and on the decks. Anything related to safety or disembarkation at ports is also broadcast in the corridors as well as a designated shipboard TV channel in the staterooms. What a relief not to hear some braying carnival-barker style announcements constantly for art auctions while trying to take a guilt-free nap on a cruise! Items like time-change notices appear in printed notices and the daily newsletter. The crew was always willing to take photographs for passengers requesting this, which is a huge improvement for solo travelers trying to get a decent “selfie”. Everybody smiled most of the time, said hello quietly, and were one of the most contented crews I’ve ever encountered. Nobody complained about being tired, and nobody kept talking about how many months, days, weeks, hours they still had to work before their contract ran out. Good teamwork and mutual respect was apparent among the crew members. Dining room service was at the level of what the royals of the world probably receive. Nothing was too much to ask for, and everything was done with grace, style, smiles, courtesy, quiet professional efficiency, and warm concern that the guest was enjoying everything as much as possible. My table had a very compatible and expert team of two male waiters – one from Hungary and one from Croatia. Every night’s entrance into the dining room began with the head waiters and maitre’d at their podium, beaming at the guests, as well as a side line of 10 waiters smiling and offering to escort guests to their tables. Table service was the best I’ve seen in many years of cruising. Service at breakfast and lunch in the buffet restaurant also was extraordinarily good most of the time, with far more than average staffing. There were no trays in the buffet restaurant, but an observant waiter or waitress immediately approaches and offers to hold one’s plates as you progress through the lines, and they patiently wait with you while you choose your meal items, and then take all your plates and bowls or whatever to your table and then proceed to bring the beverage(s) of your choice. They will check up on you during the meal as well and bring seconds of anything and more beverages. The buffet crews feed you love along with your food. It is obvious that this crew knows they are on the ship to cater to very discerning passengers who pay a lot and expect the best for their cruise experience, and service is truly amazing in every department. DINING: Besides the main dining room, there are two pay-per-visit specialty restaurants – Silk Road and Prego. I did not take the opportunity to enjoy Prego, but did eat twice at Silk Road, with the feeling being that I can get Italian cuisine easily where I live, but not Japanese food. Silk Road is small and elegant, with superb service by its staff. There are flexible seating arrangements from a table for one or two, up to groups. There is also a sushi bar. An intricate and very unique menu offers a good variety of Japanese cuisine with some very different combinations of ingredients and seasonings. Chopsticks are provided as well as the usual utensils. Portions are small but adequate, and arranged like works of art. If you desire more of something, you will have it delivered to your table most graciously. There is chicken, seafood, fish, noodle type items, and many other choices. Deserts are wonderful as well. Appropriate complimentary beverages as well as for-pay menu are available to compliment any main entrée. The usual cruise ship buffet restaurants and little places around the lido deck offered grilled items and ice cream, too. I had expected true gourmet and Continental cuisine, with the rich sauces and complex recipes, in the dining room menus, but was rather disappointed to discover American home-cooking and “comfort food” items among the other and often somewhat peculiar food items offered. Salmon seemed to be offered at least twice a day in some form as well. Seeing liver and onions, fried chicken and roast turkey on such an elegant ship just didn’t really fit in with the luxury cruise ambience. Considering the majority of passengers were from the USA, however, perhaps it is the cruise line’s intention to feed these people what they want and get at home. When I cruise, it’s a chance to get away from dull, “healthy”, and boring food at home and enjoy the world’s cuisine and lots of good deserts guilt-free on vacation. The fish items were among bottom-feeder and bait varieties, for the most part, and the one time lobster was served, it was tasteless and mushy. Salad dressings on the buffet line were watery and poor quality. There certainly were enough items in all food groups to create something good, however, and it just took some time and practice. International food theme days were a feature on the buffet food lines, but some items weren’t really that good. There was a huge overabundance of using kernel corn and red and green bell peppers and onions as fillers in too many dishes. Dining room menu desserts had little variety, and seemed to be mainly made of fruit ingredients, with a lot of ice cream served. There were a lot of sugar-free and flourless items, but most were rather dry and tasteless. “Modern” cuisine was on the menu for lunch and dinner, but it appeared to be an overabundance of someone’s ideas of creative food blendings and preparation – different, and usually tasty, but a bit too exotic for my personal taste. Complimentary red and white wines which were very good were available at lunch and dinner, with premium other alcoholic beverages available for purchase. A big problem was the buffet line, where many items had obviously been prepared far ahead of serving times, and were held under ineffective heat lamps which did nothing to keep the items warm. Repeatedly, waffles and pancakes and other hot items were lukewarm or cold, and often dry and stiff. Same for the breakfast pastries first thing in the morning, as they had apparently been sitting out far too long and had become dry and stale. Some of the dining room food was also served below proper temperature for hot items, and not chilled properly for cold items. This was mentioned to the proper authorities several times, but I did not see much improvement in the seven days of this cruise. This situation is not unique to Crystal, however, as I’ve seen it on all 42 cruises I’ve enjoyed. Buffet items all had their little individual tags in front of them, identifying what each item was. Beverage selection was outstanding all over the ship, be it in the bars, dining rooms, or buffet restaurant. It was nice to have a whole can of soda brought to the table to enjoy, and many varieties of bottled water were also there for those wishing it. Sometimes cold beverages arrived without ice, which seemed to be the norm in Quebec restaurants and in Europe, too, but it was simple to remember to just ask for ice, please, and it was provided. The buffet restaurant tables were nicely set with china and silver, but a small plastic place mat was on the tables, and I did not see it cleaned between diners – and silverware was placed unwrapped on this plastic mat. This seems to be a serious breach of good health practices, as other diners put their used utensils on the mat during the meal. This was a rather tacky procedure in an otherwise beautifully set table. The dining room tables were masterpieces of flower arrangements and magnificent china, silver and glassware. The line uses Villeroy and Boch china, and has a series of four unique old-world map design charger plates on the tables. These plates were designed specifically for the cruise line, and I bought one of them for a souvenir of the trip. There were two seatings in the main dining room – main and late, as well as dining by reservation, and the buffet offered walk-in convenient service all during the day for the appropriate meals. A handy and appreciated electronic, large menu display is on the wall just outside both buffet entrances, and it changes screens to show all the food items available at each meal. I was delightfully surprised by the maitre’d and his staff when they brought a lovely chocolate birthday cake with candle to my table in the dining room – a very nice way to celebrate my milestone birthday and to be able to share it with the two very nice couples at my table that evening. Room service had a good menu available 24 hours a day, and although I did not try it, apparently the menu in the dining rooms is also available for service in the staterooms, with more items available to the elite penthouse accommodation passengers. PORTS AND SHORE EXCURSIONS: The ship provides a printed information sheet on each place visited. This cruise departed from Quebec City in Canada, and sailed up the St. Lawrence River, making a scenic cruise for a few hours in the Saguenay River fjord. Lots of beautiful fall foliage was visible, as well as quaint tiny villages along the riverbanks. There was a respectful and peaceful short stop below the beautiful statue of the Virgin Mary high on a cliff above the Saguenay River. The first port visited was Sept Isles, a small town on the St. Lawrence River. There were organized tours, but I chose to explore and walk on my own. An old historic trading post has been restored and preserved, and was an interesting place to see at the edge of town. There is an Innu Native “reserve” as part of the town, and a new marina with a scenic walkway along the riverfront. There were bus tours offered on local school buses, but I believe I saw most of what they did during my hours-long walk. The main highway at the inland edge of town leads to Quebec City, 10 hours away. There are the usual big-box stores and fast-food places along the highway. Effort has been put into upgrading the town, roads, cruise terminal (which had lively local music, foods, crafts on sale and nice helpful tourism people). The people I met while walking were helpful and friendly, and some did speak enough English to get directions and just interact sociably. The next port was the Isle de Madeleine, but due to very high winds and rough seas the tender shuttle service was not possible safely. A short stop in view of the scenic cliffs was about all we were able to do. The tiny islands of St. Pierre et Miquelon were next for the cruise, with tender shuttle service to the town pier. There were still very high winds and rough seas, and the tender ride was very rough. The local tourism board had a welcome committee bravely standing in the cold wind to greet the ship’s tenders as they arrived, and the music and smiles were lovely. This island is a territory of France, located just south of Newfoundland, with the French language and flag and traditions. Narrow hilly streets with cobblestones, stone architecture, lace curtains in windows, a few flowers still visible in window boxes. Some stores were open, but not many, and the bakery displays of French pastries looked wonderful. I did not tour in this port with the ship tours, but again chose to walk and explore on my own. There is small old stone cathedral in the center of town, and many historic monuments. The waterfront is full of various types of businesses, souvenir shops, tourism office, and different kinds of boats. It reminded me a lot of San Francisco. After a few hours exploring on foot, the icy wind and dampness convinced me to return to the ship for lunch, after seeing all I could of importance. The tender ride back to the ship was just as rough as the one to the land, with an additional 45 minutes of waiting for conditions safe enough to be able to actually dock the tender at the ship and escape the rough ride. The ship left that afternoon to return to Quebec, sailing back through the Gulf of St. Lawrence, with beluga whale sightings to everyone’s delight, and then into the large, peaceful St. Lawrence River once again. The ship arrived in the morning at Quebec City, where it remained overnight to allow maximum touring of this beautiful old historic city. There were multiple city tours offered by vehicles, horse carriage, and on foot, as well as dining tours and explorations of the local area outside the city. I’ve been to Quebec numerous times, and chose to explore again on foot, this time visiting the huge Citadel high atop the cliffs next to the old walled city. I did not have enough time to enter and explore all the Citadel, but did enjoy walking the scenic grounds with the fall foliage and wonderful views of new Quebec as well as the old city below. The boardwalk on the top of the cliffs is worth walking just to people-watch and enjoy the music played by local musicians. Some of the views along the boardwalk of the buildings and people come right from French impressionist paintings. The French language of Quebec is heard everywhere. There are numerous restaurants offering all kinds of good food in Quebec, as well as multiple shopping opportunities and art exhibits. No matter how many times I’ve visited Quebec, there is always something new to find, eat, explore, see, or just enjoy by visiting with the local people and trying to improve my amateur French-speaking ability. The last night of the cruise was spent enjoying the many amenities of the beautiful ship, and getting a good night’s sleep before heading home. The night view of the old city from my verandah was spectacular. ENTERTAINMENT: There was the usual variety of cruise-ship entertainment on this cruise. Several very professionally-produced production shows were performed in a comfortable theater-type lounge with plenty of seating for everybody at two separate times. A really good live orchestra enhanced each performance. The dancers and singers seemed far more professional and skilled than average compared to other cruise lines. Costumes were spectacular, especially in one show which highlighted Broadway hit shows. The ship’s cruise director (from the USA) was a clever ventriloquist who performed one evening. There was a professional ballroom dance duo, and wonderful singers – something for everybody and every taste. There were also lounge singers in several venues throughout the ship in the evening. A favorite was the classical string quartet of European ladies who played at various places and times during the cruise. There was also a very skilled and entertaining magician aboard. Movies were offered in a real movie theater onboard throughout the cruise. If all this was not enough, there was a good selection of DVDs available for checkout from the library for private viewing in the staterooms. Many people seemed to be entertained quite nicely just by reading books, working on personal IT devices, small craft projects, attending the various lectures and educational offerings aboard ship, shopping, socializing, and enjoying the shuffleboard and other deck sports available despite the weather being somewhat inclement at times. CHILDREN: I only saw one small child and several teens on board. I observed a small room which was a playroom of some sort, but overall, this is a cruise line catering to adults. With the obvious service and quality of this cruise line, however, I’m sure if a large number of children were onboard, they would enjoy themselves as much as the adults while being well cared for. DISEMBARKATION: Extremely quiet, organized, and convenient. The ship was in port from the day before the end of the cruise, and this allowed people who had extremely early flights to disembark as early as 2:30 or 3:00 AM. Luggage was set out and collected silently during the night at the passenger’s convenience, most of it by 11 PM. There was the usual colored tag system indicating when disembarkation would take place. If one had an early flight or needed special arrangements, it was quick and easy to arrange an appropriate time. If an assigned time wasn’t convenient, a simple call to guest services provided a convenient time and a new tag. A really nice feature of disembarkation was allowing passengers to stay in their cabins much later than usual on other cruise lines. No cabin service people barged in and started tearing the cabin apart and cleaning while the guests were enjoying privacy to the last minute. I never heard a sound from the baggage collectors or early departing passengers. No announcements were made, as very detailed instructions about how to leave the ship, where to meet, what to do with final details, etc. were given to guests well in advance of the actual day of disembarkation. I had a late train from Quebec back to Montreal, and was able to enjoy a leisurely breakfast, do final packing in my carry-on bag, and leave the ship at my convenience without any noticeable crowds or confusion. The ship was so organized that I was able to leave the ship 45 minutes earlier than my requested time. The cruise terminal at the pier in Quebec City is small but well organized, and my bag was waiting for me in a clean, neat area. Plentiful inexpensive cabs were right outside the terminal, and I rode comfortably to the train station after leaving the ship with plenty of leisure time and no stress. SUMMARY: Crystal Cruise Lines is nearly perfect, or at least this cruise was. It is a product which appears to be aimed mainly at mature adults. Most of the people I interacted with among the passengers were sociable, well-traveled, and well-to-do people who lived to cruise and loved to cruise. Many had the means and time to take multiple back to back cruises, and as one passenger commented to me, “This is what we do – this is our lifestyle”. Another remark overheard was “The passengers on this cruise line who take the world cruises repeatedly are a cult. There is nothing like it with any other cruise line”. Being well-traveled and sociable, but certainly not “well-to-do” compared to my fellow passengers, I considered this birthday celebration cruise a privilege and a splurge, and really appreciated it. I can’t imagine taking this level of luxury and quality for granted as some people seemed to do on the ship. Most of the passengers appeared to be traveling as couples, or family members together in small groups, with a preponderance of single older women. One large group of travelers was from Asia, and other international countries were represented. This definitely was a more sociable passenger contingent than I’ve noted on multiple other cruise lines. Many people knew other travelers from prior cruises, and the Crystal Society members were very numerous and enjoyed reconnection with people they had met on other cruises. A premium company representing quality travel agencies had a representative on board as well, and there were social gatherings and on-board perks for passengers who had used a travel agency belonging to this company. There is enough to do without ever feeling bored or ignored on this gracious ship. It all depends on what your interests are and your desired level of involvement. Premium shore excursions are available if you have the desire and means to purchase something out of the ordinary. Pre- and post-cruise quality packages of hotels and private or group transfers begin the luxury experience well before the cruise ever begins for those who choose to purchase them. Service is exceptional overall, absolutely the best I’ve ever experienced. No wish is impossible, and everything is done with courtesy, class and amazing speed. Dining was a bit of a disappointment in some areas, and apparently satisfied the majority of diners - but this cruise line apparently has achieved the impossible by taking calories out of the food. I lost two pounds while eating five or six desserts per day – and I normally come home from even a short cruise with several extra pounds as unwanted souvenirs of enthusiastic dining. Nobody can starve on this ship, even if the cuisine offered is at times a bit unique or unusual. With the two specialty restaurants offering complimentary dining for one time in each, be sure to give them a try. Despite some rather exotic food offerings, it was all mostly very good and a great chance to experiment and try things most of us never get at home. Activities offered were age-appropriate and had something for every interest, fitness level, or age. There were very popular offerings involving computers on this particular cruise, as well as photography. Had the weather been better, I’m sure more people would have enjoyed the wide, wrap-around promenade deck for walks and whale-watching, as well as the lovely pool deck area with its inviting large lounge chairs and clamshell “cuddle couches”. A daily newsletter is well-written and full of useful and interesting facts about each day of the cruise. Weather and the daily dress code are included in detail. One does not need to wear formal attire every night, either, despite the elegance of the cruise – nice resort casual clothing is the norm most of the time, and there was just one truly formal night on my 7 night cruise – and this had a nice showing of tuxedos and formal gowns, but also dressy tops and pants for women and suits for men. People dressed appropriately for the weather, ports and onboard ambience, but with a welcome lack of the usual torn shorts, undershirts, tired flip-flops, and worn-out baseball caps seen on the more casual cruises no matter what the dress code. Fares for Crystal run a bit higher than average, but you get what you pay for. There are specials, “deals”, early booking rates, Crystal Society discounts, early full-payment discounts, and very enticing solo traveler fares. It’s worth every penny, considering the quality of service, beautifully maintained and designed vessel, far above average cabins and interior appointments in the cabins and baths, and attention to detail in every aspect of the cruise experience. Crystal travels the world with its two lovely medium-sized ships, with varying lengths of itineraries, and offers the usual pre- and post-cruise services of airline flights, transfers, land tours, and hotels, all at a higher level of luxury than ordinary cruise lines. While the cruises can be booked online, I was assigned a travel agent when first contacting the cruise line by phone for information, and the agency admirably handled all the details for me to my complete satisfaction plus treating me to flowers on board and two generous on-board credit packages. I usually do my own cruise bookings, but was glad for the professional assistance with this Crystal booking. If you want extraordinary service on a meticulously run and elegant medium-sized cruise ship, with multiple dining and activity options, plus a passenger contingent of sociable, mature, well-traveled adults, Crystal offers cruises which will far exceed your expectations all over the world. This is not a “stuffy” or “snob” cruise line, but rather a nearly-perfect cruise experience on two ships which travel the world. Such is the popularity of its cruises and dedication of loyal repeat passengers that some 2016 cruises are already nearly fully booked, and the historic Northwest Passage month-long cruise in 2016 is already sold out with hundreds on a waiting list. I had expected my trip to be a one-time splurge, but it was so wonderful that I’m booked on the “Crystal Symphony” in the future. Having experienced this level of quality in cruising, it will be very difficult to go back to the usual and ordinary cruise experience. Read Less
Crystal Serenity Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.4
Entertainment 5.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.5 4.6
Value For Money 4.0 3.9
Rates 5.0 4.1

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