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35 Helpful Votes
Sail Date: March 2016
After reading so many positive CC reviews on the Crystal experience my wife and I decided to book a world cruise segment Shanghai to Japan nearly a year in advance.Expectations were running extremely high and remained so until a month ... Read More
After reading so many positive CC reviews on the Crystal experience my wife and I decided to book a world cruise segment Shanghai to Japan nearly a year in advance.Expectations were running extremely high and remained so until a month before sailing until we were told that due to Chinese regulations a day had be shaved off of our stay in Shanghai.I contacted Crystal asking if they would pay for my independently arranged flights to be changed at there expense they agreed then revoked on there agreement, hence we now lost a day in this fantastic city, our first time visit, once on board the CEO asks for initial feedback, I fed this back seen by the Hotel Director who advised it was being looked into, it was offered to have the flight changes refunded, as the flights had not been changed suggested equivalent cruise credits and was told 23rd April 2016 this would not happen, in summary offer/refused, offer/refused, not what I expected from a premium luxury cruise brand. Not onto the cruise experience, Embarkation was a breeze well handled and luggage in cabin prior to us arriving. Cabin was tiny really tiny for a luxury ship difficult to access wardrobes as they were extremely close to one side of a bed, toiletries were extremely basic for a luxury cruise brand, it was keep clean apart from one evening we returned to the cabin with a service tray ( not ours ) stating "" DO NOT TOUCH "" on it , called housekeeping and they could/would not give reasons as to why! Ship was beautiful kept really clean ( must have been as a result of the recent low CDC score ) and the public areas were generally good although showing signs of wear especially in the spa where there were stools with holes in etc. Now onto the food, this was not really up to standard maybe we was just unlucky but in 14 days only had one reasonable meal at the beginning of the voyage .The tastes were bland, unseasoned and often was delivered luke warm, we were told that on world cruises they have to not season food as the average age of clients is much higher and they prefer bland basic food, as compensation I was offered chilli flakes and Tabasco sauce, nice touch.The Buffet and deck grill were probably the best food offerings on our cruise, we also tried Prego, Silk Road and Tastes as alternative dinning all just average. The best aspect of the cruise were the staff, most appeared happy in there work and engaged with you and served well, some commented on cut backs since new ownership as when I asked for a Peronni or Moretti Italian beer was told used to offer but has been deleted due to it being a couple of cents more per bottle. Excursions , not very well organised and extremely expensive, for example over $400 USD per person for a 3 hour one stop visit to a tea ceremony, bonsai museum .There seemed to be poor organisation in clearing immigration in ports visited sometimes waiting in line for over an hour.The overland 3 day tour to Bejing was excellent and well organised this was included in the cruise fare. Whilst on the cruise Edie the CEO gave a lecture of the very ambitious expansion plans that she is heading up with the new owners, exciting as they are I couldn't help feeling that Crystal may be heading down the Renasance route. On speaking with many loyal Crystal Cruise clients they were really up set as to how the standards are falling so very quickly, they remain loyal as to the offers they get on future cruises make it difficult to divorce Crystal, the main issue was the cost cutting along with the sub standard food offered, they all blamed the new parent company. Would I book another Crystal Cruise ? No not unless there would be a guarantee of much better food , shore excursion and land base divisions keeping to there word. I have taken over 55 cruises probably 10 on premium lines and I am really sorry to say my Crystal experience did not come any where remotely close to meeting expectations, I feel duty bound to post ( in my opinion ) my experiences as I would not wish other potential first time Crystal cruise clients to experience what I did.This review is not intended to offend but is actual findings as reported on the post cruise questionnaire and directly to Crystal. Read Less
7 Helpful Votes
Sail Date: March 2016
Hi everyone: First let me say that I have no "axe to grind" with Crystal. I have cruised with them once previously, and did not have a negative experience, as I did this time. Secondly, when I let our Crystal cruise consultant ... Read More
Hi everyone: First let me say that I have no "axe to grind" with Crystal. I have cruised with them once previously, and did not have a negative experience, as I did this time. Secondly, when I let our Crystal cruise consultant know how disappointed we were about a number of items, she had the staff on the ship meet with me immediately. INTERNET Look, it may sound silly to complain about slow internet on a cruise, but hear me out, please. Yes, unless the weather is absolutely atrocious, you have no business streaming videos while on a luxury cruise on the other side of the world. But, it's not unreasonable to check emails--especially in this day and age. On the Serenity, it often would take minutes--yes minutes--for an email to open, or a simple web page (like CNN) to load. This is in contrast to Royal Caribbean: their internet is as fast as what I have at my home: you can stream videos on it no problem. This issue has to be addressed. FOOD Definitely acceptable, but very disappointing for the price you are paying. I am comparing the food on Crystal to that on Oceania and Seabourn. On this cruise it was a distant third. STAFF Very friendly and attentive. While they couldn't do anything about the slow internet and my disappointment in the lack of dessert variety, they were very attentive in listening to my complaints. ROOM Very nice. No issues. MISC. Maybe it was my fault for not realizing, or maybe it was not advertised--I don't remember--but the ten day cruise I was on was a portion of a "round the world," 90 day cruise. This meant a much older crowd than I would have preferred. These passengers were quite cliquish: if you weren't on the 90 day cruise, you weren't anybody. This isn't Crystal's fault, but I felt they should have advertised the longer cruise. Very poor television selection. Adequate DVD rentals available for your room, however. Entertainment: I prefer magic and comedians, both of which were absent, but other guests no doubt enjoyed the musicals and shows. Read Less
Sail Date: January 2014

My wife and I recently spent 120+ days on board the Crystal Serenity from January 5, 2014 thru May 7, 2014. This stay included not only the full 2014 World Cruise but also three other cruises of varying lengths, including one cruise of ... Read More

My wife and I recently spent 120+ days on board the Crystal Serenity from January 5, 2014 thru May 7, 2014. This stay included not only the full 2014 World Cruise but also three other cruises of varying lengths, including one cruise of seven days in length.

For my wife and myself, Crystal Cruises is similar to a fine wine that keeps getting better and better with each passing year. We found that several areas were better than ever. This included the daytime enrichment program, evening entertainment, the special on board events and the food, service and ambience at each dining venue. We enjoyed the new Tastes Specialty Restaurant which began following the dry dock of Crystal Serenity late last year and we also enjoyed the remodeled Lido Café which now serves breakfast and lunch at food stations rather than at one continuous buffet type of counter.

This was our sixth full World Cruise and our seventh overall World Cruise. We thought that the 2014 World Cruise was the best ever because of the on board enrichment and entertainment programs coupled with the ports of call that we visited. The chemistry of the on board entertainment team was superb and it showed in each and every performance. This team created and performed several performances just for the 2014 World Cruise. The enrichment program was quite diverse and included the most program offerings ever. We also appreciated the diversity of the lecturers with more emphasis than ever before on international topics and perspectives, with lecturers from other countries comprising a greater percentage of the lectures than in past years. This reflects the diversity of the passengers who sail with Crystal Cruises and on the sailings we were on.

There is no question that familiarity adds to our enjoyment of these adventures and that includes knowing many of the repeat guests who return most years to take either one, multiple segments or the full World Cruise, and also our familiarity with the officers, crew and the staff who work on board the Crystal Serenity. It is true that so many of these people become what others and we refer to often as our extended Crystal family.

INCLUSIVE

It has now been two plus years since inclusive has been implemented by Crystal Cruises, and it’s as if it has been in place for many years prior to that. Although this is subjective, there is a very nice selection of wine choices that are part of inclusive that is even better than the wines served last year and the Sommelier’s are keeping up with the pouring of the wines and also providing details about each wine for those who want to know. The same goes for gratuities, as gratuities are included in the cruise fare. Certainly there is the option of tipping those who one wants to recognize but there is no pressure to do so.

SERVICE

For us one of the keys that distinguishes Crystal from other cruise lines we have sailed with are the extraordinary crew and the outstanding level of service that is provided throughout the ship. Often, many items are anticipated before we even ask and we find the service to be very personable, professional and efficient. We found service to be even better than ever. In some cases, we noticed that selected members of the crew are being reallocated from selected areas to other areas of the ship that needed additional help, which elevated service in those areas.

Related to the service is the fine example that starts from the top on board the ship and carries to the entire crew. The Captain set the tone by being highly visible throughout the 2014 World Cruise as well as just being an outstanding communicator with guests and fellow members of the crew. Kudos to the Captain, the Hotel Director, the Cruise Director, the Dining Room and Specialty Restaurant Maître d’s and the Food & Beverage Managers, and to each member of the crew for making this an extraordinary cruise for us.

During the course of this adventure we had two stewardesses and four assistant stewardesses as two of the assistants were promoted to the position of stewardess and we were in two different rooms as our room was not available for our final voyage. We also had three different senior waiters and four different waiters and we had one butler. These represent members of the crew who took care of us day in and day out and collectively they were fabulous. We also want to commend the Crystal Dining Room wait staff for how they communicated to wait staff who would be taking care of us whether it was because they were going on vacation or when we needed to change table locations when our son and daughter in law came on board for the last voyage. They never missed a beat. We are not big drinkers but would go to one of the lounges before dinner usually just for a Perrier. The members of the bar staff knew our names and they knew how we each enjoyed our Perrier as we each ask for it a different way. And when we would have an occasional wine or a wine spritzer for Anne Marie they remembered what type of wine we enjoyed and how we liked it prepared.

CUSIINE

The makeover of Tastes which is a causal dining venue in terms of attire, along with the rollout of an entirely new dinner menu which is based on serving tastings family style of food representative of cuisine from around the world was a hit with many people including ourselves. The quality of the food, the level of service and the overall ambience of the new Tastes has mproved significantly and we certainly consider this restaurant to be in the league with the other two specialty restaurants on board Serenity. Tastes is also now open each night except for the first night of the cruise which provides not only another alternative for dining but also allows for casual dining for those who do not want to dress up on those evenings when the attire is Black Tie Optional and/or Elegant Casual. From time to time, some items have been added to the menu to replace other items.

In mid-April a new menu was rolled out in the Crystal Dining Room. The left side of the menu now features Modern Cuisine such as items that are considered fusion. The right side of the menu features Crystal Classics. This is the first restaurant at sea on any cruise line to feature two types of cuisine in one restaurant, which is certainly no easy task for the galley. It gives what we consider to be the best of both worlds. You can order from one side or the other side or select items from both menus. We found ourselves doing the latter.

ITINERARY

This itinerary was very special. The voyage before the start of the World Cruise was a Transit of the Panama Canal. This was followed by the World Cruise itinerary, which included visits to some islands that played key roles during World War II, stops throughout Asia and Africa before arriving to Europe. We stayed on for two additional Mediterranean Voyages.

SMOKING POLICY CHANGES

Our January 5, 2014 voyage was the start of a new smoking policy, which for us has been a major success. Effective with the start of this voyage, smoking was prohibited in all interior public room areas of the ship except for the Connoisseur Club. Smoking was also eliminated in all staterooms and all penthouses and also in the Crystal Cove Lounge. We were very pleased with this change.

CRYSTAL SERENITY MAKEOVER

As mentioned the Tastes Specialty Restaurant received a makeover late in 2013 and on top of this the Lido Café (buffet) also received a major makeover and the areas are absolutely stunning. Another area receiving a makeover included the Tender Landing area with new carpet and wall treatments as well as even new towels for those guests wanting to take towels ashore with them.

ON BOARD ENRICHMENT

Crystal Cruises is well known for its enrichment program. On sea days no less than fifty different enrichment related programs were featured including classes on computers, a college credited computer class, dancing, golf, memoir writing, iMovies, bridge, and fitness. Three lectures were featured on each sea day. There were so many activities that the biggest challenge is to prioritize what to do each and everyday.

ENTERTAINMENT

The on board entertainment during the course of the World Cruise was the best ever. Two special performers were brought on board for the entire World Cruise and their voices were absolutely amazing. There were many special entertainment programs offered both during the day such as several mixers and so many programs offered at night. The entertainment featured a nice mix of entertainment offered from the entertainment team that is part of the cruise line along with those who are brought on board to supplement the in-house entertainment.

The ship even rocked one evening during the World Cruise, one evening on the voyage following the World Cruise and one day during the World Cruise at a late morning mixer when a band was brought on board that featured songs of The Beatles. It is not often that on a World Cruise you see so many passengers dancing to the music of The Beatles and it surely brought out the “kid” in many of the guests including my wife and myself.

A couple of other special highlights were the performance of the Crystal Serenity Pops and a one time evening performance on another night. We were fortunate to see this not only towards the end of the World Cruise but early on during the voyage, which followed the World Cruise. This performance not only featured most of the on board entertainers but some additional entertainers brought on board from land just for this performance. Another one was an evening special performance featuring the singers, dancers and musicians of the Crystal Serenity, which included clogging, which was performed on St. Patrick’s Day evening.

SHORE EXCURSIONS AND OVERLAND PROGRAMS

Several new and exciting programs were offered such as one of the excursions we took which featured a behind the scenes tour of the USS Missouri where we had the opportunity to see areas of the ship where very few people have ever seen and we even had lunch at what was the Captain’s Quarters of this Historic Vessel. We took a three-day Safari that was a major highlight of the adventure. Even on one of our two Mediterranean cruises a new program rolled out which offers running in selected ports. We also booked private cars in some selected ports with Crystal Cruises many we took by ourselves and one we took with another guest. If you book a vehicle with more guests you can usually drive down the per person cost.

INTERNET

The one area that was not up to the high standards was the Internet. This can be a challenging area for cruise lines because of different factors including being dependent on Satellite rather than on land where Fiber Optics carries the traffic most of the way and the location of the ship. The good news is that on our last two voyages the speed and the reliability of the Internet was significantly better and reflected the resolution of some problems and one in particular that was impacting the Internet. If the Internet performed throughout the voyage as it did those last few weeks we would not even have mentioned it as a problem. The good news is that with some additional planned enhancements in the works, we expect that the Internet will not only be at the levels we experienced our last few weeks, but possibly even better which we think is quite acceptable when one is sailing at sea.

NEWSPAPERS AND OTHER CAPABILITIES

On our sailing there was the ability to download at no charge and no Internet charge selected newspapers to read on selected devices such as iPads. There was also the ability to watch lectures and movies on demand on these devices allowing you to watch them when you wanted and also allowing you to rewind or go forward to skip through areas or to watch a particular area again. This is likely the first step in the evolution of what can be offered on these devices. If possible, we would love to see some of this (on demand capabilities for movies and lectures) added to the Television. NOTE: Pre-Recorded Lectures are already available on the Television but would love to see the ability to see them on demand. This new capability will roll out to the Crystal Symphony in July of this year.

SUMMARY

Overall, we found this to be the best voyage we have ever taken and we look forward to sailing on the Crystal Serenity again this September as well as on the 2015 World Cruise with some additional voyages planned on top of the World Cruise.

At this stage of our lives, we find cruising to be the best form of travel for us. We have cruised on many different cruise lines and enjoyed them all, except for the experience on one cruise line but we chalk that up to possibly it just not being a good cruise and incidents that might not be typical of the cruise line.

For us, Crystal Cruises has become our favorite Cruise Line. In the end, we hope that each person figures out which cruise line(s) work best for him or her. We also hope that each cruise lines will continue to have their own identity so that unlike the domestic United States Airline Industry, that there is truly choice when it comes to cruising.

Keith

 

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Sail Date: March 2012
Just about to complete the Asia segment of the world cruise on the Crystal Serenity in 2012, and it is still the best. The meet and great with Greg Michaels was informative and a good illustration of how Crystal continues to work at ... Read More
Just about to complete the Asia segment of the world cruise on the Crystal Serenity in 2012, and it is still the best. The meet and great with Greg Michaels was informative and a good illustration of how Crystal continues to work at EARNING their number one status. Was a bit disappointed about missing Seoul, but with the summit being held there, understood. The food is even better than previous cruises. The production shows still look fresh, and among the headline acts, ventriloquist Mark Merchant is so funny and current. He also remembers guest's names and seems to really have a passion for his art. Rick Spath is such a fine cruise director. Among the lecturers, nice to meet Regis Philbin and to hear the award winning photographer Neil Leifer speak and show his photos and films was a thrill. My wife and I adore the Crystal product and have already booked for this summer in Europe. Read Less
Sail Date: March 2008
This was our first cruise with Crystal and our fourth different cruise line. We chose this leg of their world cruise in order to visit cities where we had lived and worked during our careers. The cruise was March 15 through 27, and its ... Read More
This was our first cruise with Crystal and our fourth different cruise line. We chose this leg of their world cruise in order to visit cities where we had lived and worked during our careers. The cruise was March 15 through 27, and its route was Hong Kong - Chan May (Hue) - Saigon (overnight) - Laem Chabang (Bangkok)(overnight) - Koh Samui - Singapore (overnight). Our travel to and from the cruise was independent; we spent several days in Hong Kong before the cruise, and we travelled further in the region after disembarking.

Embarkation in Hong Kong: Boarding from the Marco Polo Hotel was painless. The bell boy just pulled our two suitcases from the hotel to the ship baggage area in Ocean Terminal. We were on board by 1230; our cabin would be available at 3. One piece of missing information for boarding for independent travellers is that you receive no instructions when and where to board. You also receive no contact instructions. My wife and I are well acquainted with Hong Kong, so we knew the ship would be at Ocean Terminal. We did not know the ship would be in port for two days; on its first day we just went to the ship security personnel at the gangplank and asked. They said that we could board any time after 12 noon the next day. Now, this information along with a contact phone number could easily have been added to the massive packet one receives from Crystal.

Some statistics: The ship can carry 1,080 passengers; we are ca 900 on the leg Hong Kong - Singapore (remember this is a round the world cruise, Los Angeles - Southampton in 104 days). I don't know how many got off in HK, but ca 500 boarded; 380 got off in Singapore. There are only 167 Crystal first time passengers. Around 400 are doing the entire world cruise. The story is that around 125 book the world cruise every year (seems that Crystal alternates this cruise between its two ships). The staff of 650 is from 45 countries with no one nationality predominating. Our stewardess (not cabin boy) was from Croatia. Our head waiter was Austrian, senior from Turkey, and junior from India. Our cabin with verandah was smaller than Holland-America, but it still had lots of nooks and crannies for storage. Room under the bed for suitcases. Two sinks in the bathroom. The usual TV, safe, fridge, robes and slippers, and an impractical, too large, Crystal tote bag (however, useful for taking dirty clothes to the laundry).

Fellow passengers: older and moneyed, and very international, although Americans were the majority. A guest list is published for each leg listing passenger and state or province (US or Canada), or country. I would categorize most of the men as either business or lawyers, with some medical persons. There were at least two retired generals. The passengers ranged from very pleasant and interesting to the very stupid and obnoxious, eg, Where is the capital of Viet Nam? Why do I have to use Baht in Thailand? On a large ship you don't necessarily have to be around the people you don't like. When you are only 900, the chances are better that you will meet them more than once. There were a few infants and children. While jewelry was not in short supply during the day, it really came out in the evenings. Formal nights also brought out elegant dresses and quite a variety of men's formal attire.

The ship: As it's smaller, it was easier to negotiate. Decks 5 and 6 were the public areas. Decks 7 through 11 were cabins. Deck 7 was no verandahs, 8 and 9 were verandahs, and 10 and 11 were penthouses. There are no inside cabins. Deck 12 was the pool, Lido, and the like. There are only three shops - all upscale - on board: two jewelry and one clothing. The clothing shop has a couple shelves of sundries, and that is it. There is no liquor store; there are special order forms if you do want to buy liquor. Like other cruise lines, there is artwork on board for sale. No auctions; you see something you like, contact the sales person. Period. In fact, the best example of the sense of the Serenity is that there are no public announcements. No count down to bingo, no art auction, no t-shirt sale. The captain comes on once a day from the bridge, gives the ship's location, maybe a comment about the day's activity (his welcome party, for example), and a "thought for the day." And that is it. All you need to know is in the daily newsletter/activity page; if you have a question, go to the front desk or ask the concierge. Crystal Lines assumes the passenger is intelligent and literate; he does not need to be told what activities there are. The ship has a relaxed itinerary; it rarely moves at 18-20 knots. Sometimes it only does 12 knots.

Dining: On this leg, dress was three formal, two informal, and the rest casual. Crystal Lines is no better than any other cruise line when it comes to handling your dinner request for table size and time; they will screw it up. We asked for a table for two, first sitting, and got no table, second sitting. We stood in line along with everyone else to talk to the maitre d' and got first sitting and a table for 8. Fortunately, our table mates were a most genial and friendly bunch, and we had a great time for the entire trip. The other three couples had also each asked for a table for two. With overnight tours and other dining choices, we were rarely the full complement at dinner. Two nights my wife and I were the only ones; I think at least four nights we were not present. The dining room dinners are excellent; just notch up whatever meals you know from your current cruise line. Service is, of course, what one expects. When you enter the dining room, the string quartet is playing, and the waiters are lined up to escort each lady to her table. Nice touch! Trouble is, most husbands don't know what to do when the waiter comes forward and offers his arm to the lady. The wine list is excellent and pricey (hey, this is Crystal), but you will have interesting choices. You definitely have to try a dinner at the Italian Prego restaurant and one at the Silk Road Chinese restaurant. No extra charge for the meal; just tip extra. Remember to make your reservations for these two restaurants on-line; do not wait until you board to make them. We did not try the sushi bar attached to the Chinese restaurant; it looked good, but we have enough sushi places at home. The Lido buffet compares roughly to that on any other line - the food is just better quality. And the service is better; a lady will have to fight to carry her own tray. And if a male looks even a bit wobbly or old, his tray will also be carried. An interesting touch that we at our dinner table all jumped on is the "Tastes" dining area at poolside. This is full-service dining with a menu almost the same as the dining room (limited because of the small kitchen). This is elegant casual dining every night with no time limits; and yes, there is a wine list and full bar. I think this became quite popular as people "discovered" it. There is also a respectable hamburger joint and ice cream stand at poolside.

The Crystal touch: We celebrated my wife's birthday on board. I booked dinner in the Prego restaurant and requested some sort of chocolate dessert. My cruise agent said that Crystal acknowledged the request, but I should check with the Prego maitre d' after boarding. I did, and he said that they usually serve a chocolate cake for such an occasion. Fine. I also asked at the photo shop if a photographer could take some pictures. No problem. What happened at dinner was amazing: first there were a couple balloons at our table when we arrived. When it was time for dessert, the cake (with one candle) came simultaneously with the ship string quartet playing "Happy birthday." And the photographer was on hand for the whole show. Well done! Another touch was on our return to the ship from Bangkok. The timing was such that we could have missed lunch in Bangkok. We boarded the ship at 4PM. In our cabin were two large plates of sandwiches and other cold goodies with a sign, "welcome back from Bangkok."

Activities on board are varied: lectures on a variety of subjects, music lessons, dance lessons, ikibana lessons, Spanish lessons (?), computer courses for college credit, etc, etc. The fitness center seemed to be active, the library, while small, was well stocked, the casino did not appear to be busy when we dropped in (possibly busier around midnight), and there were relatively current movies on in the theater. We only attended a couple shows, and they were quite good - a Broadway singer and a ventriloquist. We did not have the impression that there was a thundering herd heading for the theater after dinner as on other lines. The internet center seemed to be quite busy, probably because in part of all the people on board for the full 104 days. There are live cameras on board that broadcast on the internet. One fellow at our table coordinated with his son by cell phone when and where in the internet center he and his wife should stand so that the children could see them. Other people were also using the center to download photos from their cameras and send them on to friends and family.

Shore excursions: We found, as with other lines, that it is better to book your shore excursions on-line long before you board. If you wait, you may not get what you want. For example, in Laem Chabang, Crystal offers an overnight in Bangkok at the famed Oriental Hotel. We booked and got the hotel. Others waited too long and while they got the trip to and from Bangkok, they had to overnight in other hotels, and not the Oriental.

News is readily available. A small news compilation is delivered daily to your cabin. The cruise line version of the NY Times is available at the front desk. CNN and ESPN are on your cabin TV. A unique offer - at $6.50 a copy - is a daily copy of your complete hometown newspaper (minus ads). The selection of newspapers is amazingly large and international. The paper size is roughly tabloid size; the NY Times version was quite a thick package.

Laundry: While there is the usual laundry service on board, there is also a free laundry room (four washers and dryers) on each deck. This facility is quite popular - at all hours - and some of the genteel civility onboard disappears once people enter the laundry room.

Disembarkation: Given the location of Singapore, many flights leave at night. Thus, some people had to leave the ship at 3AM. Independent travellers were "invited" to leave by 10AM. The ship managed to make one final mess for us. When we boarded, the staff made the usual swipe of my credit card for the payment of the ship bill. Several days into the cruise I was notified to go to the front desk to make arrangements to settle my account. Many apologies, but apparently some of the card swiping at check-in did not get into the computer. They swiped my card again, had me sign a blank AMEXCO form, and all was done. At 8AM on debarkation day in Singapore, I was called by the audit staff to settle my account at the front office. I was not a happy camper, and the girl at the desk was scrambling to find my blank form, check my account in the computer, and in general try and figure out what happened. She finally did find my form and muttered something about my name having been misspelled in some entries. The account was settled, and we were on our way. It just showed that for all their highly touted efficiency and service, Crystal can - and does - screw up like any other line.

Even with my grumbles, this was a fabulous cruise, and I would gladly sail with them again. Any questions, e-mail me at

LTC519@satx.rr.com

Fred Groth

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Crystal Serenity Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.4
Entertainment 5.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.3
Family 2.0 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 5.0 4.6
Value For Money 4.0 4.0
Rates 5.0 4.1

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