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35 Crystal Senior Cruise Reviews

Our third Crystal cruise did not disappoint. We went from Iceland to the fjord of Norway to Copenhagen, and I would highly recommend this route as it was spectacular in every way, and the Crystal Serenity was simply the best. Impeccable ... Read More
Our third Crystal cruise did not disappoint. We went from Iceland to the fjord of Norway to Copenhagen, and I would highly recommend this route as it was spectacular in every way, and the Crystal Serenity was simply the best. Impeccable service, cuisine, facilities, entertainment- there cannot be a better cruise line than this. I am a customer service expert, so I have high standards and Crystal surpassed every expectation. Every single item of cuisine at every single meal or snack was exceptional. They even had a wonderful variety of sugar-free and gluten-free treats which were most welcome for those of us with dietary restrictions. The staff handled all that with ease and a smile. Every single staff member from the gangplank to the crew to the waiters to the stewardesses were delightful and the best you will ever experience. Really marvelous service. The entertainment was way beyond what I was expecting, and there were informative lectures and movies, and so much more. They even had the astronaut who rescued the Hubble Space Telescope giving talks. Very impressive. They imported a number of special guests performers, and the in-house artists were all world class too. The excursions, while expensive, and extra, were ll top notch and absolutely beautiful. The fjords are astonishing and spectacular. The ship has been nicely refurbished and is spacious, bursting with every possible amenity, planet of space. There is so much to do, or not do, that every taste will be satisfied. The spa and fitness center were excellent and spacious. The cabin was ample and the double sink in its bathroom was a nice touch. the bathroom was sizable, and I could even stand up n the show and in 99% of the ship even though I am 6'-8"/203cm tall. We loved having a verandah and could have sat out there all day and never left and been very happy (thanks to the free and wonderful room service). Of course, there was some internet spottiness above the Arctic Circle and in the fjords, but it's still miraculous to even have internet on the high seas. It turned out to be a minor inconvenience, but was better than our last Crystal cruise on the Symphony, but that was before their remodel and internet upgrade. I would HIGHLY recommend Crystal Cruises for any route, and I would very much recommend Iceland and the Norwegian Fjords as destination- really exceptional and awesomely beautiful. Read Less
Sail Date June 2019
Tokyo to San Francisco, 23 days of being pampered, educated, and involved. This was our first Crystal cruise, and hopefully it will not be our last. This “Movie and Theater” themed cruise offered speakers, documentaries and ... Read More
Tokyo to San Francisco, 23 days of being pampered, educated, and involved. This was our first Crystal cruise, and hopefully it will not be our last. This “Movie and Theater” themed cruise offered speakers, documentaries and entertainers. Our days at sea were filled with lecturers and performances. Tours from the ship in various ports were a little bit pricey, but enjoyable. The ship is small enough to be able to meet people more than once. Dining room staff was friendly. Special meal orders were served graciously. Symphony is an older ship, but is very well maintained. A few more electrical outlets would have been helpful, as would have been more prompt repairs to malfunctioning washers and dryers. Over all, cruising on Crystal Symphony was a wonderful experience! Special kudos to Saleh, our waiter who anticipated our every need. Remi, the head waiter, was a miracle worker who brought my the next day’s menu so that my requested salt free meals could be prepared for me. Read Less
Sail Date May 2019
My first cruise 7 years ago was on Marco Polo a small cruise ship in the Cruise and Maritme fleet. With nothing to compare it to but other holidays in European resorts I thought it compared very favourably. Since then I have cruised ... Read More
My first cruise 7 years ago was on Marco Polo a small cruise ship in the Cruise and Maritme fleet. With nothing to compare it to but other holidays in European resorts I thought it compared very favourably. Since then I have cruised with P&O three times , NCL , and Royal Caribbean, and again with Cruise and Maritime. However the cruise I am on at the moment with Crystal on the liner Symphony beats them all hands down . The reason I have titled my review as ‘Don’t cruise on this ship’, is because it has well and truly spoiled me , and I don’t think I would be able to cruise on another liner without feeling that that they had fallen short compared to Crystal. Unfortunately I might be a while saving up for my next Crystal cruise as it works out at about double the price of the ones I have named above, but goodness is it worth it! From the moment I boarded I was treated like a treasured guest. I think the main reason is that the ship never appeared crowded , the staff had time to be attentive to the guests. In order to make my point a little more clearly I will try to give examples. On previous cruise liners - long queues for the bar during the day on the all inclusive deals,wine waiters in the restaurant only coming to the table once during the meal as they all appeared rushed off their feet. Crystal- no queues anywhere, waiter service round the pool, public areas and in the dining rooms ,constantly replenishing glasses, stopping to chat with guests. On previous cruise liners - sea days when the weather is good , don’t bother trying to get a sun bed or seat of any kind after 10 am as they are either reserved with book, towels or bodies! On sea days when the weather is bad , everywhere noisy and crowded with public areas looking like my mum’s nursing home , or Butlins , depending on which cruise line you are on. Crystal - nowhere is crowded , on the sunniest days barely half the sun beds are occupied with anything, and inside is the same , no loud piped music , no queues for anything. I don’t mean it to sound like a graveyard , it is just quiet and understated and not intrusive. On previous cruises- tips , and drinks are extra. Even on the all inclusive cruises speciality coffee and certain drinks , ice cream ,plus the mini bar in the room and certain room service menus are all extra . Crystal - All included , no staff being extra nice at the end of the holiday in the hope you will leave them an extra tip , on Crystal the staff are attentive , happy and welcoming the whole time.All speciality coffees included, with waiters on hand in public areas to dispense drinks of all sorts, and don’t get me started on the ice cream , with about 20 different flavours ( no cheap imitations) they were brilliant , and of course all included. On previous cruises- Being tendered into port whilst other ships have the cruise terminal position, queuing up for an hour before breakfast to get tender tickets so that we can get off the boat at a reasonable time . Paying extra for shuttle buses out of the port , and again having to queue up for ages in order to get a ticket that insures we get a shuttle at a reasonable time. Crystal - certainly on this cruise whenever there was a dock/cruise terminal , we got it. On the couple of occasions we were tendered in , there were no queues , no waiting , and shuttles when needed were waiting with plenty of room , and ran frequently. Food- on previous cruises tables for two have been few and far between especially on P&O. The food has been OK , but things like steak have often been tough and sometimes inedible. Self service has been good , but often the food would only be warm. On one liner our dinner companions (no table for two available) had paid a substantial amount for the drinks package and eventually having managed to get the attention of the wine waiter they were poured a glass of wine each , they didn’t see the wine waiter for the rest of the meal. On Crystal the food has been excellent , no expense spared and steaks have been so tender and cooked to perfection , as has all their food. We did try the speciality restaurants which were very good , but the main restaurant was so good that we didn’t feel the need to try anything else , also your wine glass is replenished before it ever becomes empty. The cabin we had on Crystal was a comparable size to that of other liners , but the fittings were superior . Our cabin attendant was efficient and friendly and tailored our cabin cleaning/turn down service around our movements which wasn’t the case on some of the other cruises we have been on. Of course it is very much horses for courses and if you like loud music, sing alongs , karaoke , bingo and announcements from your cruise director throughout the day , or water shoots and bumper cars , then this cruise line might be a bit quiet for you. The larger proportion of passengers are American , the rest are English , Asian and European. I think there is quite a bit to do on board with lectures , a cinema , and Dvd’s That are played through your TV . We only had 3 sea days so we were able to find plenty of quiet spots to sit and read ,so to be fair we didn’t really try out their activities, although we did play table tennis - this had its own part of the deck with a large heavy net covering the area where you played , thus preventing the ball escaping under sun loungers etc. Afternoon tea served in one of the lounges was a sight to behold and was of the same standard as the Ritz or Fortnum and Mason! We didn’t tend to watch the entertainment in the evening , as we are not really into shows , but we did catch one of the comedians one evening (John Joseph) who was hilarious. I feel that throughout the whole cruise nothing was too much trouble , the passenger and their comfort was the important aspect, not how much money could be generated from them. I think it is well worth the extra money and have started saving my pennies already! Read Less
Sail Date September 2018
Israel has recently become a popular destination for cruise ships. Some ships stop 3 days in Haifa, some stop 1 day in Ashdod followed by 2 more days in Haifa. I and my wife have tried both ways, and I am now reporting on the ... Read More
Israel has recently become a popular destination for cruise ships. Some ships stop 3 days in Haifa, some stop 1 day in Ashdod followed by 2 more days in Haifa. I and my wife have tried both ways, and I am now reporting on the differences. In 2017, we were on the Oceania Marina that started in Athens and ended in Athens, with 3 days in Haifa. That was fairly good, but was tiring and we felt we did not see enough from the big 50-seater coaches. This year we went again, but on the Crystal Serenity, that started in Civitavecchia and ended in Civitavecchia. It first stopped in Ashdod for 1 night, followed by 2 more nights in Haifa. This time we used a private minibus, was more relaxed, and we saw much more. On the Oceania trip, we took group tours on a coach arranged by the ship. We visited Jerusalem on the first day, Masada on the second day, Nazareth and the Galilee on the third day. This was basically satisfactory, but the coach was a 50-seater, and could not go through the narrow old streets to get close to some historical sights. So, we had to view some sights from a distance or from the mountain top. Also, the trips from Haifa to Jerusalem and Masada were separate trips, and each took 4 hours each way, so that was somewhat tiring. On the Crystal trip, we fortunately were with a group of 10 friends. So, we pre-hired a Mini-bus, from the internet, with a professional English-speaking guide, and a qualified driver, for about US $100 per person, per day, which was much cheaper than the ship’s price. This turned out much better, as we were more relaxed, and able to get to many more sights than with the larger coach. This is how we did it. About 4 months before the cruise, we hired a local Israeli touring company from the internet, www.GuidedToursIsrael.com , which proved to be very satisfactory. In the morning and early afternoon of the first day, we visited Jerusalem. In the late afternoon, we visited the northern part of the Dead Sea. The only disadvantage was we had to walk down many steps to get to the water front. In Jerusalem, we saw many sights including: The Western Wall, The Church of the Holy Sepulchre, The Temple Mount with the golden dome, The Dome of the Rock, The Golden Tomb, Tower of David Museum, Garden of Gethsethmane, Jaffa Gate, City of David, King David’s Tomb, and the narrow, cobbled shopping streets of old Jerusalem. On the second day, from Haifa, we visited northern Israel, including Nazareth and the Sea of Galillee. Nazareth is mostly a Muslim city. We were able to go inside the Basilica of the Annunciation, which is a must, and the St. Joseph’s catholic church. We also went to the baptismal site in the Jordan river. On the third day, we went to Tel Aviv, saw the center of the city, the many hotels, government buildings, and also the location where Yitzak Rabin was assassinated, as well as the beaches on the Mediterranean coast, including ancient Roman amphitheater. My advice is, if possible, try to visit Israel on a minibus with a small private group. Peter Fan. Read Less
Sail Date September 2018
This was our second cruise with Crystal - we took their Baltic Cruise on Crystal Symphony last year - and were very happy with that. I'll list the things that we liked, and the things that went wrong. I have e-mailed Crystal twice ... Read More
This was our second cruise with Crystal - we took their Baltic Cruise on Crystal Symphony last year - and were very happy with that. I'll list the things that we liked, and the things that went wrong. I have e-mailed Crystal twice since we returned pointing out these issues, but other than getting a standard "form"-type reply, we've heard nothing. This was the President's Cruise and we met him, Tom Wolber, and his family, in Barcelona - so next, I'll be writing to him. LIKED: - Stateroom: Our stateroom on Deck 8 was up to the usual high standards, and the room attendants were very friendly, helpful, and kept our cabin clean. We typically had breakfast in our room and the Room Service staff were excellent - always a smile on their faces and a cheery "good morning". - Dining: The number of dining options, whether for dinner or lunch was excellent. From the specialty restaurants, like Prego and Silk Road, to the casual Bistro and Lido, both the food and service were excellent. - Entertainment: We often went to the Galaxy Lounge after dinner, and the entertainment was good. We especially liked the Crystal Showband and Dancers, and the Comedian. - Excursions: This was very much a mixed bag, excellent for the Bordeaux ones, miserable for Lisbon (see below) WHAT WENT WRONG. - Stateroom: Like a number of our new-found dining friends, the bed-linens and towels were overly-bleached, causing me to sneeze every night, and my wife to develop sores on her lips (to the point that she went to see the ship's doctor). One of our fellow travelers described their stateroom as "toxic". We called the Front Desk and were informed this was not unusual, and these items would be washed less aggressively. - Excursions: (1): Our first excursion, in Guernsey, was cancelled at the last minute, and all the others were full, so we created our own tour. (2): Bordeaux: We had an excellent guide, but on two trips the air conditioning on the buses didn't work, and we all got very sweaty. After many complaints, Crystal offered everyone on those two tours a discount. (3): This was our first trip to Lisbon, and we were looking forward to visiting the place where they make the delicious Portuguese custard pastries. But we were disappointed when they substituted a (closed) museum cafe. That, plus another bus with broken air conditioning (it was 103 degrees F in the shade), that the bus company had to swap out. Read Less
Sail Date July 2018
6 stars is good for me. We already booked another cruise and after trying almost all cruise companies we feel that Serenity is the ship for us. The ship was in beautiful shape and yet it is going for a major makeover in November 2018 we ... Read More
6 stars is good for me. We already booked another cruise and after trying almost all cruise companies we feel that Serenity is the ship for us. The ship was in beautiful shape and yet it is going for a major makeover in November 2018 we hear. Again the cabin was comfortable with two sinks and shower and bath. Very luxurious furniture and decorations. The room attendant was fabulous and we left her extra tips although this is an all inclusive cruise. There were approximately 900 passengers and lots (600)of crew members to look after the guests The dining experience was absolutely perfect and commended 6 stars. The lectures were of prime quality and up to two or three a day The movies were well chosen according the area where we were at the time of the movie. The waiters and bar tenders were so attentive to and new our preferences after a day or two.. Read Less
Sail Date December 2017
Entertainment,food,accomadation,service fantastic.Could not have better.Cruise at night disembark during the day,great citys visited.One bad experience in the Falklands,on the way to Goose Green our driver stopped the bus,to clean the ... Read More
Entertainment,food,accomadation,service fantastic.Could not have better.Cruise at night disembark during the day,great citys visited.One bad experience in the Falklands,on the way to Goose Green our driver stopped the bus,to clean the windows and never came back,he had a heart attack and died,we were stranded in the middle of the island without communications.The shore excursions were great.Thank goodness not thousands of people not a disgusting floating hotel.The entertainment was fantastic and world class.The talks on the cruise were fantasticThe best cruise we have ever had,and we have cruised on the majority of the large cruise liners,Australia,Carribean,Meditteranian,Mauritious,The far east. The Crystal Serenity was by far the best of all cruises we have been,and certainly recommend the Crystal cruise lines.The Casino was well organised and very professional The prices for the photos were expensive,and we received full DVDs on our whole cruise,which always bring back happy memories and the interesting people we met from all over the world Read Less
Sail Date December 2017
This was our fifth cruise with Crystal and it was wonderful. At first we were a bit wary because Thanksgiving week means families and although there were many aboard, we never encountered an unruly or bratty child the whole time. The only ... Read More
This was our fifth cruise with Crystal and it was wonderful. At first we were a bit wary because Thanksgiving week means families and although there were many aboard, we never encountered an unruly or bratty child the whole time. The only way to explain the Serenity is impeccable service, delicious food, clean ship and wonderful entertainment. The Serenity is the whole deal & once you sail her, you'll keep coming back. Two waitstaff remembered our names from 3 years ago when we had last sailed. That shocked me!!! Our cabin steward was Tatjana and she was okay. I'm pretty sure she was fairly new because she forgot to replenish and some other minor things but when I reminded her, it was there right away. She covered herself by saying, "If there's anything you need, just ask." I requested goose down pillows that were so soft, when my head hit them, my face disappeared!!! The linens were very soft & luxurious as well. The entertainment was very good: one night with James Fox's homage to Billy Joel, a wonderful Broadway singer named Rachel York, the Serenity dancers and of course, Gary, the social director and ventriloquist/comedian who was hysterically funny yet clean. The gym had plenty of machines and they offered spin classes, abs and all kinds of different options to work off those delicious desserts. You could also get individual training sessions. I found the people in the SPA to be very pushy. They were always trying to close a sale. I asked someone for a price on body wash, and she wanted my room number. I said, "Why do you need my room number just to give me a price? Just tell me the price." I'd say when dealing with them, proceed with caution and make sure you know exactly what you're being charged up front. Don't give them any information unless you're buying. The SWANK app for movies did not work on cellphone or I-pads while we were on board. I went to the computer room & they said it was a problem with the vendor. If you wanted to watch a movie, you had to have a laptop. The Serenity library was fully supplied with bestsellers and very recent books. Awesome! Read Less
Sail Date November 2017
This was our 3rd Crystal cruise and whilst all have been excellent, this was probably the best. We booked fairly late due to life getting in the way of a previously booked cruise in July so did not have the best choice of cabin, and ended ... Read More
This was our 3rd Crystal cruise and whilst all have been excellent, this was probably the best. We booked fairly late due to life getting in the way of a previously booked cruise in July so did not have the best choice of cabin, and ended up right at the front of the ship. It was absolutely fine most of the time, but we did have one rather rocky night in the Bay of Biscay! Embarkation was remarkable. We were very lucky to be within driving distance of Dover, where our cruise started. From leaving the car, we were in the Crystal Dining Room within 15 minutes – having stopped off to check out our room on the way! We have stayed in this room category on Symphony previously (PS), so it was just as expected and very comfortable. As I have said in previous reviews, I do think a little updating is required and hopefully this will happen in the upcoming dry dock. In particular, the TVs are very small and somewhat dated and some of the furnishings are looking a little tired. However, it is a well-planned and thought out space with plenty of storage, and a good-sized and equipped bathroom. The bed was very comfortable with quality linens and pillows. We forgot to bring a phone charger, so we were pleasantly surprised to find that there was an integral charger in the clock. We sampled many of the facilities on the ship – the gym, spa, cinema (rather weird choices of films sometimes!), Vintage Room, lectures, casino, shops etc. We also enjoyed several specialty restaurant reservations. Service throughout the cruise was outstanding. Where we did have an issue, it was resolved quickly, efficiently and with good grace. The crew, across the board, were unfailingly friendly and helpful – I know they are trained to be so and ‘have’ to be, but it makes for a great ambience nevertheless. We found the food to be excellent, as previously. We did eat several times in the specialties and never tired of either. The CDR was also good, but I felt service was a little below par at times and that they were over-stretched with so many people to take care of especially on the BTO evenings. This resulted in either long waits before ordering and between courses, or conversely one plate being whipped away and the next course being served almost simultaneously. We found the included wines to be very drinkable and of course there was always the option to purchase wines when we felt like splurging. I wish they had a better included champagne though! We are reluctant to buy a bottle of champagne because we would never get anywhere near finishing it, but I cannot drink the included stuff. We had signed up for the Ultimate Vintage Room, but perhaps there wasn’t enough interest because it was not offered. Instead we did the regular Vintage Room dinner and we thoroughly enjoyed it. Great food, wine and company.. a really good evening. We thought all the ports were well worth visiting, but perhaps didn’t make the best choices with a couple of our excursions which were a bit long/boring/expensive. We didn’t get to all the shows but enjoyed those that we saw, with the exception of the new light show which wasn’t to our taste, but I’m sure many would disagree. We also found the lectures interesting, informative and entertaining. All in all, we had a wonderful time and look forward to our next Crystal cruise. Read Less
Sail Date August 2017
My 4th cruise but first on Crystal Cruise. It will be very hard to cruise on any other line. Pros: Exceptional service. Our PURE room was kept in amazing shape as the attendant must have gone in multiple times throughout the day. So ... Read More
My 4th cruise but first on Crystal Cruise. It will be very hard to cruise on any other line. Pros: Exceptional service. Our PURE room was kept in amazing shape as the attendant must have gone in multiple times throughout the day. So pleasant and welcoming she was. Food is plentiful and clearly labeled. Ask for anything and they seem to have it and will bring it to you without question. Selection, taste and freshness of the food is better than Princess, Carnival and Royal Caribbean in my opinion. No up selling unless it is a very high end booze. I know you pay a premium for a Crystal Cruise but it seems worth it not to be nickle and dimed aboard when you are trying to relax. This includes the gratuities throughout the ship. Smaller ships (1000 people approx) You get to know so many people and very little if no wait times for anything. Entertainment is wonderful. I stopped going to most of the shows on the other lines as it was the same so-so talent teams but on Crystal the regular talent was amazing as was the headliners that they brought in at various stops. Cons:Very hard to find something to complain about but if I had to it would be that the service in the main dining room was very inconsistent depending on the crowd size. The first night was only half full so they set the bar high and it went up and down from there. Food in the dining room is wonderful as it is in the specialty restaurants with the Japanese restaurant being the best of the best Only went to one High tea as the "Mozart Tea" really interested me. While the food and tea were great the only thing that was special was the period costumes the staff wore. The pianist and violinist,played everything from New York New York to Fiddler on the Roof however no Mozart. Will be doing another Crystal cruise as soon as I can.. Read Less
Sail Date July 2017
we chose this cruise because the ports of call were the ones we were looking for. also since the ship was smaller that most cruise ships, We were able to pull into Ports with very shallow Harbors. Therefore the ports of call were very ... Read More
we chose this cruise because the ports of call were the ones we were looking for. also since the ship was smaller that most cruise ships, We were able to pull into Ports with very shallow Harbors. Therefore the ports of call were very unique. Rarely did we pull into a port where You were competing with one of those mega-ships anchored outside a harbor. the service was exceptional. i think the crew to passenger ratio was at least 2 to 1. the crew seemed very stress free and it was reflected in the their service. on many cruises we've taken the crew would seemed to be to busy to help us out. most excursions on this cruise were included in the cruise fare. Getting the opportunity to dive in a bathyscape was a once in a lifetime experience. the paid excursion to a small olive oil factory in Parga Greece was 798$ for 2. we enjoyed several courses of freshly cooked courses, but it was still overpriced. Read Less
Sail Date July 2017
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due ... Read More
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due to go to dry dock in September for major changes. We had a Balcony cabin but it was only 245 square feet including the balcony. I could go on any large ship line for that size Balcony cabin. The bathroom was tiny. It did have 2 sinks, but 2 people would be hard pressed to be in it at the same time. We could not pass each other at the end of the bed to go from one side of the cabin to the other. For this price, it was very disappointing! The dining room decor was lovely and the waiters for the most part just great. Food was a bit spotty. Sometimes really good and others only mediocre. I was shocked that Crystal still has first and second seating. No other 6-star line does that! Again, I might as well have gone on a large-ship line. We were assigned a table in the back of the dining room in the midst of a large group of people with lots of children. They are children so they do make noise, but this many kids magnified the noise. We did not expect this on a 6-star cruise line. We did ask to be reassigned and were given a table at the other end of the dining room. Again, if we wanted to be with a lot of children, we would have taken Disney or Royal Caribbean. Internet was available at no charge for an hour for every day of the cruise. We didn't use that much, but we do understand that full time comp internet is coming soon. The computer classes offered were good, but most geared to Apple. Of course, we have Androids. We did think the evening shows were just superb. They couldn't have been better. The ship's dancers were very talented and the alternate entertainers were amazing. We did enjoy the itinerary and the majority of the cruise, but there will have to be some really big changes to return to Crystal. Read Less
Sail Date June 2017
Crystal Symphony cruise departing on January 5, 2017 I chose the cruise for two reasons. One was the ports of call and the area that the cruise was visiting. The other was the fact that it was a bridge cruise and I wanted to but ... Read More
Crystal Symphony cruise departing on January 5, 2017 I chose the cruise for two reasons. One was the ports of call and the area that the cruise was visiting. The other was the fact that it was a bridge cruise and I wanted to but participate in playing bridge and learning bridge I loved the luxury of the cruise. The service was excellent especially the young lady who took after me in my room when I was sick for a few days. The food actually was not up to my measure I guess because I really don't like complicated foods and very often I would order something that did not meet my expectations All in all I would cruise with Crystal again. It is nice to be taken care of and envjoy and such luxury The two is provided by the crews were excellent and certainly meant by expectations, they were well organized and well thought out . My only criticism and it is a serious one is that when I had my hair washed and blown out I was offered a little special conditioner and a teeny tiny tube. I was told that they wash and blow out what's going to cost me $43. When they showed me the bill they had added an extra $76 for this exceedingly tiny little tube of something. I should have complained but it was the last day of the cruise and I didn't have the opportunity. However I I will send a letter to the cruise company because I thought this was an out rages rip off Read Less
Sail Date January 2017
We chose this cruise on Crystal Symphony because it would take us from San Diego to Auckland in time to visit family in New Zealand for the holidays. The first leg was a film and theater theme and took us to Papeete. This segment was at ... Read More
We chose this cruise on Crystal Symphony because it would take us from San Diego to Auckland in time to visit family in New Zealand for the holidays. The first leg was a film and theater theme and took us to Papeete. This segment was at capacity. The second leg was food and wine and was only half full. On the first leg, the dining room was always full and a bit noisy but the service did not lag. There are enough public spaces that, even at capacity the ship does not feel crowded. For the Christmas season, the ship was very nicely decorated with Santa’s, trees, elves and nutcrackers in abundance. We took most of our dinners in the main dining room and found the food in quality and choice to be excellent, as was the service. We also dined once on each segment in Silk Road and Prego. These meals were superb as was the service. We had several lunches at the Trident Grill. A toasted ham and cheese sandwich for one lunch was less than satisfactory. It gave the impression of being production line product that was pulled out, unwrapped and toasted. Other than that, the Grill food was satisfactory.. Breakfasts in the Lido Grill were fine with a large selection from the buffet and we discovered the person who had access to the berries (in a drawer behind the serving line). The Grand Buffet lunch in each segment was a great showing of the prowess of the chef and culinary staff. There was one issue we experienced with wine. When we boarded and went to our first lunch, my wife asked for a glass of Marlborough Sauvignon Blanc (her favorite) and the wine steward said there was none on board and had not been on board for three years. She settled for a French SB. However, the second night at dinner we learned that there was an Ara Marlborough SB carried for the dining room and had been for sometime. We could not understand why the first wine steward was ill-informed. When we called room service to have a bottle sent to our stateroom, we were informed that Ara was only available in the DR and could not be sent via room service. We found this strange for an all inclusive cruise line, especially as the Ara was not a premium wine. Service at all levels was excellent - dining room staff, bar staff, and stateroom attendant. Before dinner, we found a glass of wine in the Avenue Saloon to be quite nice and this venue was never crowded. Palm court was also a great venue and we were impressed by the Mozart Tea served there. The on-board entertainment was excellent. Dr Sobey’s lectures on the ocean and Dr Sowell on the history and culture of the various islands we were to visit were very informative and enjoyable. The iMovie course by Kerry Merrick and Dina Sterr was fantastic and I now use the skills I learned to capture pleasant memories of this cruise. My wife also learned knitting from the on-board knitting instructors. The Magic Castle at Sea shows (one per each segment) were amazing especially because the venue was the intimate Avenue Saloon and even being so close to the action did not permit us to crack the slight of hand. Cooking demonstrations were not so successful as there is not a convenient venue for these and the Galaxy Lounge stage elevated the chef above the audience. The port guides for each stop were very useful with maps and information. Read Less
Sail Date November 2016
Although we have been on many cruises, this was our first time sailing with Crystal. I must say I was very impressed. A wonderful cruise. First class in every way - the ship, the staff, the food, the entertainment. Especially loved the ... Read More
Although we have been on many cruises, this was our first time sailing with Crystal. I must say I was very impressed. A wonderful cruise. First class in every way - the ship, the staff, the food, the entertainment. Especially loved the magic show with Doc, the comedians and the dancing of Curtis and Beverly. Only down part was that we missed not being able to go into Savannah, Georgia. Very understandable though. First and foremost was getting supplies to the people following the hurricane. We took tours in Baltimore, Maryland and Charleston, South Carolina. Both of these were excellent. The included meals on both tours were the best. We love seeing new ports and enjoyed going to Grand Turk and La Romana, Dominican Republic.We have been to Curacao and Oranjestad, Aruba before, but enjoyed visiting again. Overall, I would give this cruise top marks. Our departure in Ft. Lauderdale was handled very well with buses all labelled and ready to for our trip to the airport. Read Less
Sail Date October 2016
The Esprit was a wonderful a cruise as we could imagine. We have been loyal to Seabourn for several years, but the Esprit was on a par with any Seabourn cruise we've taken. The best thing about the Esprit is that it takes only 62 ... Read More
The Esprit was a wonderful a cruise as we could imagine. We have been loyal to Seabourn for several years, but the Esprit was on a par with any Seabourn cruise we've taken. The best thing about the Esprit is that it takes only 62 passengers. The ship is a beautiful reconstruction of an older ship. Its 285 sq. ft. staterooms have a clean line and comfortable beds. All staterooms have spacious walk-in showers. Above all that the service by a friendly personal crew is first rate. Every mean was superb: a 5-star dining experience of wonderful tastes and experienced dining room service. Most of the excursions are included in the price, as are all gratuities and beverages, alcoholic and non-alcoholic. There is nothing we could complain about. It is the wonderful Seabourn experience with a fraction of the guests, leading to close comradeship among us all. Seemingly no detail was left out, and no service request denied. Pants pressed in an hour? Free and no problem. We would return to the Esprit in a heartbeat when we are next interested in a cruise. Read Less
Sail Date September 2016
My mother, who is in her 80s, asked me to join her on this cruise. The itinerary and level of service created outstanding memories, as we might not have this opportunity again. I had been on the Crystal Symphony before, but never the ... Read More
My mother, who is in her 80s, asked me to join her on this cruise. The itinerary and level of service created outstanding memories, as we might not have this opportunity again. I had been on the Crystal Symphony before, but never the Crystal Serenity. The Crystal Serenity is a beautiful ship, and is extremely well maintained. We left out of New York, which is a mixed blessing. While the sail out is inspiring, getting to the pier, even on a Saturday (as offered by this itinerary, is daunting. It took me over an hour from Newark airport and took my mother over 1.5 hours from LGA to reach the cruise port. Still, the scheduled late departure (11 pm) allowed me to fly in from the west coast on the day of the cruise, rather than the day before. That schedule also eased the stress, as there was never a doubt that I could reach the ship before the scheduled boarding time. Crystal made embarkation very easy. There was a small line at the x-ray machine, but no other lines whatsoever. It was nice to check in on the ship itself. Staff was welcoming, and the cabin attendant did a great job of explaining the features of the cabin. As I had the cabin to myself, there was plenty of storage in my oceanview cabin. It might have been a bit tight for two people. Upon boarding, it became very apparent that there was a large group on board. I have always believed that cruise lines should warn the other passengers about large groups on their cruise, as such groups inevitably take over the ship, making areas inaccessible and making advertised features of the ship not available. It turned out there were actually two bridge groups books, totaling some 350 of the 900 passengers. The first evidence of the large group was that the groups had taken absolutely every main (early) dining opportunity, including the specialty restaurants. I have some health issues that require me to retire relatively early each evening, so late dining is not an option. My mother an I were waitlisted for main dining (despite booking 15 months ahead) and although we had informed Crystal of my health issue, the maître d' was unable to clear the waitlist upon boarding. He recommended that we come to the dining room at main seating and he would try to squeeze us in somewhere. He was in fact quite gracious when we arrive at main seating the first night and did give us a table. The second night he seated us at a table for 8 where two of the passengers were dining elsewhere. We had calculated that we could reserve space elsewhere, but we did not clear the waitlist anywhere. As Crystal does not open the buffet in the evening (families should be warned of this), the only options were to be squeezed in to a different table each night or to order from the extremely limited room service menu. Had this issue remained where it was on night 2, you would be reading a one or two star review. However, and kudos the Crystal for this, on the wifi logon site (and kudos to Crystal for providing an hour per day of free wifi), there is a feedback button, and I used it to express my concerns. Ten minutes after I sent my concern in, a waitlist cleared at Silk Road and we were seated there at 6 pm. The next night, a waitlist cleared at Prego for 7 pm. We were then seated at Captain's table the following night and, voila, the waitlist cleared at Tastes on the following night. I have never seen a cruise line work so hard to address a concern. Having a system to report a concern to the corporate office while still onboard is commendable. Responding immediately and so thoroughly is incredible! The group of passengers onboard was older (averaged mid to late 70s), and composed mainly of retired professionals and executives. There were just two children on board, both infants. Many of the passengers apparently do not understand the meaning of "casual" as the dressed in suits and ties and even formal wear on some nights. I guess that they were disappointed that there were no formal nights on the cruise, but I received many condescending looks when dressed appropriately (Tommy Bahama button down shirt, dark Dockers and loafers). If cruise lines can refuse to seat shorts after 6 pm, they should also refuse to seat ties and gowns. The food in the main dining room was very good, and the service was excellent. While the service was excellent in Silk Road and Prego, the food was disappointing. It was not as good as the main dining room, and I never like to get sushi that is not cold. At Tastes, the food was very good but the service was not up to the standard set on the rest of the ship. The entertainment was likewise variable. The singers and dancers were talented, and the Broadway tribute was a great show. The comedian was pretty good, but the other production show and the first and last night shows were just average. The house band was exceptional. I had concerns about the cabin that was assigned on a guarantee. It was an Oceanview cabin that was guaranteed to be mid ship. Technically it was (last room before the forward elevators), and I had been concerned that it might be noisy, as the doors to the promenade deck were adjacent to my room. It was not noisy at all, and in fact the only noise issue on the entire trip was on the final night with porters loading baggage. I would book this room again, as it was close to everything. The voyage was definitely rocky in parts, but I had very little movement in this cabin. Crystal always handles its shore excursions well, providing escorts and water to enhance the excursion. Our excursion in Bar Harbor was very good, even though the fog blocked many of the usually outstanding views. Still, the guide was great. The Baie-Comeau walking excursion was not as good, as the stuck us on a non-air conditioned, very tightly spaced school bus at the end to go back to the ship, and sat us there for 25 minutes. apparently, that bus also served as the shuttle from town to the ship, and as it was to be the last one, it waited for returning passengers. The advertised excursion described itself as including transportation to and from the start of the walking tour. If the plan was to rely on shuttles, it should have stated that. While the ship was completely booked, it never felt crowded. Unlike other lines, there was no need to arrive early for shows, although this may be due to the presence of large groups. With regard to those groups, other than the main dining issue, I did not feel the lack of facilities during their presence. Crystal handled the groups well. I had signed up for a number of computer classes, but almost none were given due to a lack of sea days. The lecturers were, as always, outstanding. My mother is an avid dancer and says that the four dance hosts on this cruise were the best she has ever experienced. Read Less
Sail Date September 2016
We have just disembarked from the Crystal Symphony in Rome after a 11 day cruise. We couldn't fault any part of the cruise and feel we have experienced a very professional event. The entertainment was always enjoyable. All the ... Read More
We have just disembarked from the Crystal Symphony in Rome after a 11 day cruise. We couldn't fault any part of the cruise and feel we have experienced a very professional event. The entertainment was always enjoyable. All the staff were friendly and efficient but especially would like to mention our 2 dinner waiters on Table 49 at the 2nd sitting, Salih and Viaos Both of them were amazing, efficient and lovely personalities. We looked forward to dining experience because of them. Our other waiter was Louis in the Palm Lounge. He looked after our party of 14 wonderfully and efficiently, we couldn't fault him and his co-worker. Because of their friendliness we went to the Palm Lounge every day. They contributed to making our 'Crystal' experience complete. And of course our maid on the 7th Floor Marcie, always bright and helpful. We would love to do another Crystal cruise. Read Less
Sail Date September 2016
We wanted to see Alaska again and based on Crystal's previously held number one rating by a popular travel magazine and the many glowing reviews on CC we booked 10 days on the Crystal Serenity. We thoroughly enjoyed Alaska and our ... Read More
We wanted to see Alaska again and based on Crystal's previously held number one rating by a popular travel magazine and the many glowing reviews on CC we booked 10 days on the Crystal Serenity. We thoroughly enjoyed Alaska and our cruise. There were many things we enjoyed on Serenity, however, Crystal didn't live up to it's reported luxury status on our cruise. We are most likely "One and Done" with Crystal. The overall quality of the food was good to excellent. The overall layout, condition and cleanliness of the ship was excellent. The entertainment was a mixed bag but I would say it was above average to excellent. We thought the lectures and the iMovie classes were outstanding! Our cabin service was excellent and for the most part the crew was cheerful and engaging. So why the 'One and Done"? Our difficulties started with three trips to front desk to get functioning keys. (We all know about first impressions.) Next our experience in the Main Dining Room was the worst experience of any of our two dozen cruises. Our waiter was actually working in another section of the Dining Room so it wasn't poor service, it was literally no service. After three nights I complained and all subsequent visits to MD were excellent. We found Silk Road and Prego to be excellent. However, our worst dining experience was showing up 10 minutes before closing at Tastes without a reservation and being told we should consider room service. Ok, I was rather surprised but it was late and I agreed that RS would be ok. We ordered RS but somehow the order was lost or delivered to someone else. For the first time ever on a cruise we retired to bed hungry. We called RS after one hour had passed and were told it should be arriving soon. It never arrived! Crystal delivered a bottle of champagne the following day with an apology. Oh well, two points for that. Here's the issue I am most astonished by: We booked the train excursion in Skagway for 12:30 PM. That morning we wanted to shop in Skagway and asked the Crystal Excursion Rep if we would be able to board the train at the Train Depot in Skagway? Her answer: "absolutely"! At 12:15 we asked the ticket agent at the station where we needed to be to board the Crystal Excursion? Answer: "Back in front of your ship, the train for your excursion does not pass thru the station!" We had to literally run all the way back to the ship in an effort to make it back to the train in time! It left moments after we boarded! We were half way up the mountain before we stopped sweating.There was no miscommunications to the Crystal Rep, she was simply not educated on the specifics of that excursion, another simple fail for Crystal. In conclusion, in spite of these issues we had a overall enjoyable cruise. Crystal got a bunch right and a bunch wrong and that averages out to basically an "above average, also ran" experience for us. Not much different from other cruising we've done on other lines for substantially less cost. One additional observation was the intense preoccupation that the crew had towards preparing for the next NWP cruise. At times it seemed like we were aboard a sort of "dry run" for that cruise. Lastly, we are business owners that require the ability to stay accessible to clients for emergency situations. Crystal's internet access and speed does not meet our minimum requirements to stay connected to our business. That alone probably excludes us from future Crystal Cruising. Read Less
Sail Date August 2016
We booked this cruise while on Serenity in Europe in August of 2014. My wife does not like to fly over water, so she thought a round trip from San Francisco to Hawaii was a perfect cruise for us. It afforded us plenty of time on board ... Read More
We booked this cruise while on Serenity in Europe in August of 2014. My wife does not like to fly over water, so she thought a round trip from San Francisco to Hawaii was a perfect cruise for us. It afforded us plenty of time on board and just a short flight to SFO to embark. We have done seven Crystal cruises, the first five being absolutely wonderful on Insignia. On number six in Europe, August 2014, we noticed that many small things had disappeared and were so longer provided unless you asked. Most were not of any major consequence, but many small things add up. One major thing we did notice was that the wait staff seemed to be hurried most of the time. Waiters no longer had the time to chat. On that cruise the meals were all hot and the food was still excellent as usual on a luxury line like Crystal. This last cruise after a Chinese company purchased Crystal no longer had hot food. The wait staff was more harried than ever and the service suffered. Our head waiter was miffed when we pointed out to him that our food was not always hot. The maitre 'd wanted to know who our waiter was but we refused to tell him. We do not feel it is the fault of the wait staff, other than having too many tables to service. The guest speakers on Crystal were the high light of this cruise. We had two show business lecturers, a former U.S. senator, an international law professor, an Hawaiian historian, and a biologist. All were great speakers, knowledgeable, and entertaining. This is one area where Crystal excels. With the cost of a Crystal cruise being rather high, we have decided to leave Crystal for good. Our next cruise is with Silversea and we have heard many good things about them. We have also been on Oceania where the food is as good or better than Crystal and it was always hot. Oceania is also in our future plans. I guess because of the number of sea days on this cruise, it was very popular with senior citizens. Many, though, were very challenged in the mobility area. There were numerous walkers and electric scooters on board. This is what my wife and I have to look forward to, but we want to travel as long as our legs hold up. Our cabin was always clean and the stewardess was always prompt. Read Less
Sail Date May 2016
Crystal gets such wonderful reviews that I definitely wanted to experience the line and its self proclaimed 6*+ cruising. The itinerary was perfect for us as we prefer long times at sea. Dining: The food on the Symphony was ... Read More
Crystal gets such wonderful reviews that I definitely wanted to experience the line and its self proclaimed 6*+ cruising. The itinerary was perfect for us as we prefer long times at sea. Dining: The food on the Symphony was disappointing. It does not come near the food served other luxury cruise lines. We had a number of dishes that were inedible, e.g. under-cooked pancakes, tough and dry duck and tasteless shrimp. Now there were some excellent dishes, but the quality was inconsistent. The chef was miserly with vegetables. Fish was served without fish knives. The menus were full of typos, spelling mistakes and grammar errors. Sorry I am being picky, but this is supposed to be a superb high quality line. Prego was excellent, but Silk Road was reasonable sushi bar at best. Silk Road's much touted black cod was overly sauced with teriyaki so that it was impossible to taste the cod. Eating in the casual venues such as the Bistro and the Trident Grill was always a pleasure. The sandwiches at tea were dry. (We went twice.) We chose Dining by Reservation. This was a mistake. I don't think the ship is structured to handle the flexibility of this programme. Usually we were placed in the middle of the dining room, which meant that it was also the center of the hub-bub as the staff prepared for the second sitting. Service: The service was impeccable in the dining room, the bars and all drinking and eating venues. It was impressive how quickly the staff learned personal preferences. The concierge desk went out of the way to offer us a cheaper, yet very comfortable transfer at the end of the cruise. Embarkation: This was very pleasant and handled with ease. One felt welcomed on the ship. Entertainment: The main shows were abysmal. Most of the cast were talented, but they could not rescue the amateurish material with which the had to work. Ill fitting costume and wigs added to the bad community theater feeling of the shows. The two solo performers were excellent. The lounge/bar performers were all excellent, especially the charming Mark in the Avenue Saloon. Shore Excursions: These were ordinary. Possibly because the two ports are very small Crystal had no choice of suppliers, but they were certainly not the promised "Crystal Adventures." The Ship: The re-fit of the ship has created many elegant and comfortable spaces.The cabins are silent and the bathrooms make amazing sue of small spaces. Unfortunately the refit stopped at the aft end of the ship. The dining room is a dark and noisy space with light fixtures that are dated and probably always ugly. The placing of the serving stations may be efficient, but they increase the noise level.The Stardust Club is an underused, undefined and dated space. My fantasy would be to change it into a second dining room so that open seating would be possible. The announcement-free environment was superb. Enrichment and Daytime Programmes: All excellent. Cruise Director: I do not usually point out individuals in a review, but the Cruise Director on this cruise was completely useless. Although he was always smiling, he was not friendly and certainly did not play the role of the host that most cruise directors assume. His emceeing was so bad it was embarrassing. At disembarkation he did not know what was happening and managed upset some very elderly passengers. He walked away from them (still smiling) completely unaware of the chaos he created. Small Complaints: A formal night on the last night this segment was inconvenient. As the next day was at sea for the ongoing passengers, a last formal night could have been scheduled then. One of our two day laundry orders took 4 days to arrive in our cabin. The attendant's explanation was a shrug and a giggle. We used express check out. Our bill arrived 15 minutes before we were to board our transfer and was full of mistakes. I have never had this happen on any other line. Summary: Would I sail on Crystal again? Maybe, if they offered a really spectacular itinerary. I would certainly board with 4* expectations and maybe I would be surprised. Read Less
Sail Date March 2016
This was our third cruise and first on Crystal Serenity so we are fairly new to cruising. We embarked in Rome and the process was effortless. Disembarkation in Istanbul was terrible. We left the ship about 9:30 am and stood in line for ... Read More
This was our third cruise and first on Crystal Serenity so we are fairly new to cruising. We embarked in Rome and the process was effortless. Disembarkation in Istanbul was terrible. We left the ship about 9:30 am and stood in line for about two hours to go through passport control. We had prearranged transportation to our hotel in Istanbul and that was perfect although a bit chaotic. I was disappointment in both restaurants. The food at Prego was ordinary at best as was the service. I really enjoyed Tastes. We chose the open seating because we preferred to be free to dine when we wish. Our friends were disappointed that with open dining, we would be seated as a twosome or foursome when we ate together. In hindsight, they would have enjoyed sitting at a table for 8 so they could to meet new people. We would enjoy either. The ship was simply perfect for us. The weather this time of year couldn't have been better. I arranged most of our excursions independently of the ship and they were perfect. The Port of Sorrento was lovely. I have been to Pompeii and Capri before, so my husband and I chose to wonder on our own. Capri was crazy crowded and with several ships in port, it was a nightmare of chaos. Sorrento was lovely the next day as I think most people take the other excursions and miss how lovely Sorrento is. Entertainment was good, although we preferred to go to our room and relax after a busy, busy day. Overall a wonderful cruise. Read Less
Sail Date May 2015
This was our 13 cruise on crystal all have been on symphony, this was our first on Serenity. This was our third crossing that lectures were over the top the shows were also good. I thought the food service in the main dinning room ... Read More
This was our 13 cruise on crystal all have been on symphony, this was our first on Serenity. This was our third crossing that lectures were over the top the shows were also good. I thought the food service in the main dinning room was ok not great. The presentations of the plates had no garnish at all. We were in Penthouse with a regular suite not worth the money. Flowers were dead most of the time. Service was nothing to write home about. The seas were very calm the Captain was delightful. The ship was very clean as clean as you can get with all the people on board. But I would sail symphony any time. Read Less
Sail Date May 2015
What better way to celebrate an upcoming 93rd birthday than with a trip! For the past few years Mother and I have gone to New York for some theater time for her birthday trips, but this year decided to try a Fall leaf viewing cruise. We ... Read More
What better way to celebrate an upcoming 93rd birthday than with a trip! For the past few years Mother and I have gone to New York for some theater time for her birthday trips, but this year decided to try a Fall leaf viewing cruise. We had a rough start to the planning when Mother broke both arms in May so cancelled the Crystal Cruise we had booked for October. However, by Labor Day we decided to re-book it, since we still had plane and theater tickets. Two weeks out we have no cabin assignment or dining time, but we do have Mother's hair appointment scheduled for half way though, so the important item is booked :-). I don't have much cruising experience, but Katie and I did learn a few things on our Holland America Zaandam Cruise "Around the Horn" which has helped me prepare a bit for this one. Do some research on Cruise Critic about the ports we will visit. Book a few ship excursions - more expensive but easier logistically. Avoid the early morning excursions, because Mother won't make them, at least not with a smile on her face. Pair food tours with sight seeing - discovered I love these. Pack lighter. Hope for at leisure dining to avoid sitting with the same people the whole trip. Forget the iPhone SIM, as it is too complicated to find a phone store near the port. I'll pay the exorbitant ship WiFi charge for Canada and hope ATT has some New England coverage. Try not to eat like a pig. My friends Margie and Don are in Nova Scotia this week so are giving us a great preview. 10/6/14 Left Athens at 5 AM via very prompt Bulldog Limo, but was shocked at the amount of traffic on 316 at that time. It was literally bumper to bumper to the airport all the way from Athens. Had a near bad experience in security. Someone took my basket while I was putting on my shoes. It simply disappeared. We looked everywhere and asked the TSA to help. Of course it contained my handbag with passports, money, cards, etc. After five minutes, back came the basket. Someone who was being searched in a private room said my basket was hers so the TSA whisked it away with her. Mother and I had aisle seats across from each other on the flight to JFK, and, of course, the biggest man you have ever seen was in the middle seat next to her. She did not have the armrest down, so he took his seat and half of hers. I insisted she swap with me, since I'm pushy enough to claim my space, which I did. He stood up to get something and down went the armrest. He squeezed back in, but just barely. As we began flying low for our final approach to the QC airport, we were treated to a spectacular palette of color all over the countryside. I believe we have hit the leaves perfectly for Quebec, for sure. Had a lovely welcome to Quebec at customs when the officer pronounced Galland in the French manner and asked is I had French Canadian relatives. Who knew Quebec had Gallands? Settled into our room which has a beautiful view of Hotel Frontenac, the most photographed hotel in the world. I added another to the count right away. Met our Crystal Cruise Critic “sponsors” in the bar for a get acquainted drink. This is a fun program where someone who sees you are a first time Crystal Cruiser can ask to be your pre-trip guide. The benefit, other than some great ship tips, was $100 ship credit for each of us. We did not have a set dinner planned due to our stand by status, so we were added to six at the early seating. Very interesting couples with mostly experienced cruisers. In fact we met a couple on their 39th Crystal Cruise. Yow! Show featured songs from A Chorus Line, one of Mother’s and my favorites. 10/7/ Quebec City Had room service breakfast after a pretty good night’s sleep. Rainy weather today, unfortunately, since QC is a beautiful city, filled with “firsts” such as first permanent settlement, only walled city north of Mexico in NA, first hospital in NA, first boys’ school, first girls’ school, and many others. Relived my 5th grade social studies class with Samuel D. Champlain and Jacque Cartier. I will definitely return to QC with Bob in the future. Beautiful narrow streets, old churches, walkable walls, and more restaurants than any city in Canada. Got to peek in the Hotel Fondelac to see what $2000 a night gets you. Part of QC town history wall mural Lower Old Quebec And the rain begins! Had a lazy afternoon exploring the ship, eating a two hour lunch, and watching ladies dance with the paid gentlemen dancers on board. What a hoot. Mother will be dancing before the week is out, I’m betting. Fancy high tea then happy hour at the top front of the ship watching the beautiful Quebec countryside go by. We had dinner at Tastes, a little boutique restaurant with small portions based on international street food. We ate Peruvian tuna (raw) with lots of wonderful spices, California tacos like no taco I’ve ever eaten, some sort of steak on a skewer and tempura shrimp. The chocolate dessert was to die for, so I hope never to see it again. I could not resist. Ended the day with a fabulous selection of singing and dancing for 10 different Broadway shows. We met the parents of one of the dancers who is from Wales, and loved sharing the fun with them. Steve, the dancing and singing son, joined the cast two years ago right out of college and is just fabulous, as are all the entertainers. His parents are on their third cruise on our ship to get to see him perform. Of course, Steve has aspirations for Broadway or West End, but life working for Crystal is evidently very good. Some performers stay for 20 years! 10/8 Sept Iles Sailed all night on smooth river water but was surprised to discover this morning that I could see neither shore. We must be getting into the St. Lawrence delta area which is quite wide and merges into the Atlanta with a series of island all around. Left Mother sleeping while I frantically took care of work business, using lots of my very expensive satellite Internet. Glad I did not both searching for a Canadian SIM in QC because we are far from any sort of cell tower. Mother enjoyed room service while I had a working breakfast to catch up with things from last night. The wonderful thing about my job is I can travel more due to the salary and can work from anywhere in the world. The ship satellite Internet is hideously expensive but worth every penny when I means I can sit with my laptop in a beautiful restaurant enjoying the St. Lawrence Seaway and a fabulous breakfast. Our morning is at sea so lots of activities have been schedule. I opted for a Canadian history lecture, followed by pedicures for Mother and me in the ship’s spa. Returned to Tastes for another foodie lunch. Lounged around the ship all afternoon, moving from one beautiful space to another with our books and my laptop. Managed to complete several big work tasks with great Internet since there were no trees to get in our way. Mother debated dancing during the afternoon tea dance with the hired male dancers but decided her arms were not up to dancing with a partner. After watching a few minutes, I had to reluctantly agree. Mother and I were among the smart ones on the ship who elected not to go into Sept Isles. The rain came down in buckets, umbrellas flipped inside out, and one of the school bus tour buses got stuck in the sand on a beach and had to be towed out. We had a late dinner reservation tonight, the result of our standy-by last minute booking, so went to the evening performance before dinner. This was a classical pianist who promptly put most of the audience to sleep. Dinner was again delicious! 10/9 Iles de la Madeleine Woke up with the room service steward knocked on the door at 9. Guess the rock and rolling of the ship all night put us both into a deep slumber. At noon we left the ship for our Magdalen Islands shore excursion, “Flavors of Magdalen Islands.” We were met at the dock by a school bus, but inside was a fabulous Swiss guides who had moved here permanently after an 18 year career with Cirque du Soleil. She started a circus training school in the islands which now has 500 students ages 2 - 55. Her pride is having one currently performing with Cirque du Soleil. Our prize was having a wonderful guide who spoke perfect English. The ten Madgelen Islands are in the middle of the St. Lawrence River delta about 100 km West of Newfoundland and the same distance from Nova Scotia and mainland Quebec. The only way on or off is via a five hour ferry ride or a flight from Quebec City or Montreal. Eight of the islands are French speaking and two are English speaking. This is the heart of Acadia where the French were forced out by the English in the 18th century. Many went to Louisiana and the Caribbean while others went to Sept Isles. The ones left in the Madgalen Island either returned or never left. We first visited a cheese factory. About 90 years ago, an agronomist from Toronto persuaded a beef farmer to change to daily cows to produce a cheese similar to the type made in Normanday and Brittany. They sold their beef cows and imported 62 daily cows from the mainland and never looked back. The three cheeses we tasted here were all divine. Next stop the only remainly fish smoke house on the islands. There were once 72 of these, but then the herring population disappeared in the 70’s due to overfishing, all of the others were closed. In the early 90’s the herring reappeared only to be decimated due to climate warming, overfishing again, and the abundance of seals. This was the most interesting part for me. I remember seeing the films of the adorable baby grey seals being clubbed to death and responding with outrage. Unfortunately, this meant Europe, the US and most of the world prohibited seal skin and meat import, resulting in the 1 million seal population turning into 7 million today. These seals have no enemies and eat all the fish in the area. No more herring for the smoke houses today. Their natural enemies were polar bears, which lived farther north but are also disappearing and orcas while only live further to the west. Now China has prohibited seal product import, so the seal population will continue to expand. It certainly made me rethink the whole baby seal slaughter videos we saw 30 years ago. Maybe if they would shoot seals instead of clubbing the babies, we’d feel better about this. The only animals on these 10 islands are foxes, coyotes, and rabbits. The island homes are all painted bright colors. This tradition began so fishermen could find their homes by color to head to the right destination coming home. The tradition has continued. There is so much wind that there are very few trees on the islands, so lumber is now imported for new homes. About 13,000 people liver here full time with the population rising to over 30,000 during the summer due to the large number of relatively private beach areas. The many lighthouses are no longer in use but one can purchase a lighthouse for $1 if they agree to keep them painted, etc. for the tourists. At the herring smokehouse we sampled smoked herring (tasted like a Slim Jim) and marinated herring - aka Kippers in the US. I thought they were delicious. Mother did not even taste :-). Visited several beautiful beaches and lighthouses and ended our tour at the island’s micro brewery where everyone wolfed down potato chips and lots of beer. Most of us had not eaten lunch thinking we would eat a lot on this tour - not. Mother and I were happy to missing an additional 10,000 calories but did really enjoy our dinner at Tastes again. Evening entertainment was a Native American magician - odd but pretty funny. Later found a great small piano bar with a wonderful piano player and singer. Lots of fun then off to bed to be rocked to sleep again. Am loving that rock and roll. 10/10 - Friday Cruising the Cabot Strait Slept in for our day at sea, but my internal alarm is on Eastern time, not Atlantic time as we are now, so woke up too early. I must be the worst person in the world for time zone changing, because I cannot even make a one hour change work. When we go back to Eastern time in two days, I’ll probably be settled in on Atlantic. As Katie and I discovered on our South America cruise, sea days are packed with activities on the ship, so many that it is frustrating not to be able to do everything. Of course the weather was bright and sunny, but cold, making us wish we were in a port to enjoy walking outside. Outside on the ship was cold and blustery. My minimum outside boating temperature is 80 and we were at about 55 all day. Started the morning with breakfast in the Lido, because we were too late for the dining room. Next Mother decided to relax with her book in our stateroom so I ran from a lecture about the history of Nova Scotia and Maine, to a talk about iPad tips and tricks, to a lecture about militant Islamists, to a class on Photoshop Elements 12, quite different from version 3 I last owned. After learning how to remove wrinkles from faces on photos, I decided to go home and buy this one :-). Lunch in our favorite restaurant, Tastes. Beauty parlor time for Mother at 2 for a hair transformation. Mozart themed high tea followed with all wait staff dressed in period costumes and the string quartet playing all Mozart selections. Dinner at 6 with two delightful couples, production show about the British music invasion of the 60’s which was again amazingly fabulous, then a nightcap in the piano bar. I say today was mostly about eating and drinking. The all inclusive nature of this ship seems to encourage lots of both. 10/11 Halifax Woke up this morning to the sound of bagpipes as we pulling into the port of Halifax, Nova Scotia. This was our most risky day of the cruise, as we had booked a private taxi tour we found on Trip Advisor with Lucinda at www.halifaxcruiseshiptaxitours.com. I shared the information on Cruise Critic in our cruise area and another couple from San Francisco, Laurel and Steve, and a single from Sydney, AU decided to join us. We needed five to make the price reasonable, and it ended up being about $50 a person, far less than the ship excursions. Our guide Terry met us right outside of the ship so little walking was required of Mother. We hopped into his van and began a wonderful day in Nova Scotia. Our day begin with a walk through the large Halifax city park and a tour of beautiful historic neighborhoods in the city. Our stop at the citadel on the hill gave Terry time to tell us about the huge explosion of 1917, the largest explosion ever recorded prior to the Atomic Bomb. Next toured the Fairview Cemetery, home to the graves of 121 victims of the Titanic. Since most of us know quite a bit about the Titanic from the movie, Broadway play and recent discovery and underwater exploration, this was especially interesting. One of the executives of the White Star line was on the ship and evidently bribed his way onto a lifeboat being guarded at gunpoint to keep only women and children onboard. He promised to take care of the seaman’s family in exchange for a seat, and did. He also gave the seaman a nice headstone. Of course, he lived a miserable life afterwards trying to explain why he had gotten on a lifeboat reserved for women and children. James Cameron used names in the movie Titanic based on the real names on tombstones. Most interesting to me was a tombstone of an unknown two year old. Rescuers who recovered the bodied felt so bad for this one they chipped in to pay for a larger tombstone. A few years ago DNA testing revealed the child’s actual name. Our group decided to ship lunch to give us more touring time so we detoured through beautiful waterfront areas on our way to Peggy’s Cove. Nova Scotia has over 1000 km of shoreline and the areas that had not previously been developed as villages are now being developed as multi-million dollar neighborhoods. These homes actually reminded me of the Lake Burton mac-mansions. Peggy’s Cove, a very famous photo stop south of Halifax, was a surprise. I’d expected a big tourist village with lots of people. We saw a total of about 20. There were about a dozen shops, lots of fishing boats and lobster traps, and many granite rocks scraped clean by glaciers thousands of years ago. The famous lighthouse was about half the height of our SSI one, which seems to be the norm for Nova Scotia and most of Eastern Canada. It was quite lovely and proved not to be a problem for Mother walking. We did not bother with the walker, and used me instead. Back to the port, ship, just in time for a quick tea time with sandwiches. We acted like we were starving, but I’m sure we were not as my dinner the night before was enough to last forever. I zipped off to an iPhoto class where I learned many new tricks for me. Well worth the 45 minutes. The ship has two Mac labs with 30 inch monitors on 25 computers each - quite impressive! Had dinner tonight in the specialty Italian restaurant on the ship, Prego. Crystal does not charge extra for the special restaurants on board but does limit you to two evenings at their top two, Prego and Silk Road, their Asian restaurant. Service and food were both delicious, and we agreed with our travel agent that the mushroom soup was a must have. 10/12 Bar Harbor Early start this morning with breakfast in the dining room then immigration back to the USA. This was, by far, the easiest entry into the US I’ve ever had. One immigration officer looked at our passports and that was it. He, of course, mentioned he had been at FLETC many years ago. I suggested he must either be very senior or very good to get cruise ship duty. Lucky guy! Boarded our tender for a spectacular early morning arrival into the best Fall colors of the trip in Bar Harbor. I have visited Bar Harbor and the National Park here twice before but have never taken a tour so really enjoyed our National Park Service school bus tour of Acadia National Park and the town of Bar Harbor. Our guide, Heather, was one of those worth writing home about for sure. She had just the right amount of humor and exuberance without getting in the way of her extensive knowledge. She has been giving these tours for the park service concessionaire for over 20 years. A few interesting tidbits: Though there were three ships in the port today and the town was a bit crowded, Bar Harbor never lets tourism outweigh their charm. Only 6000 cruise ship passengers total are every allowed off the ships, and ships can only visit during September and October after the summer residents have left. Bar Harbor seems to be where most of the Jekyll Island Club group spent their summers after wintering on Jekyll. Beautiful homes line the harbor representing many of the rich and famous such as Martha Stewart, John Trivolta, and, of ocurse, the Rockefellers. The Rocks first came to Bar Harbor when Mrs. Rockefeller was pregnant with Nelson, former VP with Gerald Ford. She has two previous children and wanted the same doctor to deliver Nelson. He told her she would have to spend the summer in Bar Harbor if she wanted him to deliver the baby, so she did and the decendents have returned every summer from that point forward. John D. Jr. donated much of the land which is now Acadia National park. The viewpoint of the park if the top of Cadillac Mountain, the highest point on the Eastern seaboard. Leaf color was at its peek, and the air was crisp and cold providing beautiful clear views. A major fire in 1947 burned much of the park's cedar forests, making was for Norwegian maples, Red maples, birch, oak and many other colorful hardwoods. We could not leave Bar Harbor without a lobster roll which Mother had never previously experienced. Instead of one of regular restaurant on Main Street, we headed to the gorgeous Bar Harbor Inn for our lunch hanging out over the harbor in a beautiful glass dining room. The lobster roll was a few dollars more expensive but the view was well worth it. Lobster season is year around in Maine but most fishermen stop during the coldest months. In fact, most stores in the town close and the owners become snowbirds, flocking to Florida, Arizona, and the Golden Isles. Maine has over 3000 offshore islands, the most of any Atlantic Coast state, and Bar Harbor is certainly one of the most lovely. We reluctantly returned to the ship at 3. Mother took a quick nap while I listened to the last history lecture of the trip about Boston. 5 PM was tea dance time, but Mother was still a watcher concerned about lifting her arms to participate. Very weird production company show tonight with all characters dressed in lights. It required lots of effort in both costuming and performing, and we decided it was not worth it. Half the audience was asleep, as the show was done in total darkness except for the lighted costumes. 10/13 Boston Fantastic morning in Boston today on a ship shore excursion to Boston and Cambridge with our local guide David. David is about my age and is decended from Beacon Hill Bostonians. His grandparents created and donated the Constitution Museum by Old Ironsides, and he graduated from Harvard. I did not have the nerve to ask why he was leading tours so just enjoyed his wonderful personality and vast knowledge. Our stop at Old Ironsides showed us the ship covered in flags and bunting ready for the Secretary of the Navy to arrive later this week for the ships final sail before going into two years of dry dock. I'm always proud this ship was made from SSI live oaks, and, of course, had to share that. Then the guide told me he was writing a novel set in Georgia in Enota (sp) and Jekyll Island. Can't wait to read this one. Bob and I visited Boston two years ago and toured thoroughly except for Cambridge which we just road through. This trip took us on a 45 minute walk around the Harvard campus, a real treat since our guide had been a student there. Harvard Yard was not at all what I expected - much smaller than the North Campus yard of UGA and not as pretty. Our guide was a bit opinionated and got into an argument with a German guide about which group would get to enter the church first, her three German tour buses or our small group. Both guides pitched hissy fits but the German won because our Crystal rep told David to back off. We had an outdoor visit with an excellent telling of the start of the American Revolution, lanterns in the church tower, battle details, etc. Found out two liquor merchants funded the brick Freedom Trail to celebrate the bi-centenial in 1976. Their only stipulation was that the trail pass both of their stores, even though they were a bit out of the way. The National Park Service agreed and both merchants have gotten their investments back many times over with all the passing tourists. Other fascinating detail on this tour was no restroom stop on a four hour tour. Some got desperate and used the bus bathroom, only to get stuck in there because the door handle didn't work properly. We crossed our legs and ran into the restroom as soon as we boarded the ship. Spent afternoon catching up on work and resting though Quincy Market was tempting. Another lovely Italian dinner at Prego tonight. Am getting addicted to the lobster on this ship, I’m afraid. Skipped the piano concert and opted for a movie, Le Chef, which someone had mentioned was sort of like the 100 Foot Journey. It was in French with subtitles, but was still wonderful. Mother went right to sleep and had a lovely nap along with most of the people in the theater. The subtitles were a bit much for most, as there was lots of dialogue. 10/14 Newport Mother slept in while I worked this morning which was a great decision for both of us. We decided last night to see if the ship excursion to Newport at noon had any seats available, and a great decision it was. We tendered into beautiful Newport and joined our 90 minute trolley tour. Weather was perfect, and our guide was outstanding. According to him, he is the only resident of the city who is a direct descendant of Rhode Island’s founder, Roger Williams. A few tidbits to remember: Newport was one of the five largest cities in the US at the time of the American Revolution - others were Boston, Charleston, Philadelphia and New York. Newport has more pre-revolutionary homes than any other city in the country, thanks to the preservation efforts of Doris Duke, the tobacco heiress. Nice to see something good came from smoking. People came to Rhode Island for freedom of religion so the city had a more diverse population than other colonial cities. First Episcopal church, first Jewish synagog, and lots of other firsts. The rich started coming to Newport when a planter from Savannah visited and decided it would be the perfect summer retreat. His friends followed but all abandoned the city when the Civil War broke out and none returned. After the war Northern millionaires of the Gilded Age began summering in Newport and building huge mansions along the coast. The age ended with income tax legislation but huge mansions remain as do many wealthy people. Most elite were the group of 400. Mrs. Astor started this and had two requirements. 1. Must have at least 4 million dollars and must have 2 million set aside for each of your children. 2. Must not have earned your money by working for at least three generations. There is still a beach club in Newport set aside for the group of 400. Donald Trump tried to join this a few years ago but was rejected due to rule #2. Did not realize Anderson Cooper of CNN fame was the daughter of Gloria Vanderbilt, part of the wealthy Vanderbilt clan. We saw the “cottage” where he vacations in the summer. I decided I’ll never give another cent to my alma mater, because the Vanderbilts can afford to keep it running without me. Newport has more yachts than any harbor in the world. Most were spectacular! Had a great show back on the ship with the production company then a lovely dinner with six people we had not previously met. One had dined with one of the four ladies who live on the ship and discovered she had been on 355 Crystal Cruises so far over a 30 year period. 10/15 New York The captain announced during his one PA announcement of the day yesterday (ship only has this one announcement - no dinner bells, no activity alerts, etc) that we'd be arrived in NYC about 6:30 AM. I wanted to see this so kept waking up all night looking out the doors for lights. Did finally see them about 6:30 as we were sailing past Brooklyn. The early morning light scene was so spectacular that I insisted Mother get up and join me on the balcony. Took some nice photos of the new World Trade Center and the Empire State building. What a surprise to be docked right next door to the Intrepid Museum. Our New York City day was celebrated with perfect center section aisle tickets to the Carole King biographical play, Beautiful. I had read about this when it opened so ordered tickets six months ago. In June the lead won the Tony for best actress, and wow was that deserved. She was a better Carole King than Carole King herself! 10/16 New York Uneventful trip home expect for a little delay taking off from LaGuardia due to fog. All wheeled chairs were ready and waiting as was our old faithful Bulldog Limo. A few comments about Crystal Cruise line. The ship was very quiet. No announcements, not bells, tiptoeing staff Though the ship was full, everything seems somewhat empty. Please of space to move around with Mother's walker, which was a god send. Really enjoyed not having to pay, sign, tip, etc. Crystal is all inclusive - just ask and it is yours. Did not realize how much effort it was to decide who was paying for the wine at dinner or how much to tip at the end.   Read Less
Sail Date October 2014
My wife and I had never been on a cruise before as it just didn't seem like our kind of thing. Nevertheless, we signed up for this cruise, Crystal Cruise 3309, which went from Venice to Rome with 5 stops in between. Since it's ... Read More
My wife and I had never been on a cruise before as it just didn't seem like our kind of thing. Nevertheless, we signed up for this cruise, Crystal Cruise 3309, which went from Venice to Rome with 5 stops in between. Since it's a long way from California to Italy, we added time before and after in Italy to justify the long airline flight. We started off with 3 nights in Venice before boarding the ship. The embarkation process went very smoothly and we quickly lost first time cruiser angst. We had a cabin with veranda on deck 10. The room was very nice and more than adequate for our needs. The veranda is very comfortable and was larger than I expected. The bathroom was laid out very well and did not feel at all cramped, but rather seemed like an efficient use of the space. The beds were extremely comfortable, perhaps a bit hard for some but perfect for our tastes. Everything in the room worked well. The flat screen TV was well positioned for easy viewing from the sofa or bed. The first night, the ship stayed berthed in Venice and some tours were offered the next day. Since we had been three days in Venice, we elected to stay on board and checked out all the ships facilities. Our room was close to the forward stairwell/elevators, so we could get anywhere on the ship quite quickly. The ship seemed in immaculate condition. Scoped out the steam room and sauna on the top deck. It turns out, these are accessible 24 hours and became one of our favorite spots. Both the steam room and sauna were under utilized so I often had them to myself. The sauna in particular has a window to the outside so sitting there, sweating, watching the world go by was a enlightening experience. The first night, we booked in one of the specialty restaurants, Prego. It was very nice and we were a bit regretting that we could only pre-book one night. After that we ate in the main dining room (MDR) every night and were not at all disappointed. The menu was varied and always very good, some evenings downright delicious. Our desire to try to rebook at Prego waned as the MDR was terrific. Our waiters, Zoran and Angela were very attentive. Crystal does not seem to scrimp on staff. Our 2 waiters had only two (8 person) tables to tend to and got help from busboys and others. We had breakfast each morning in the LIDO buffet. There was never a wait except if one wanted a cooked to order omelet. The selection was very good for either American or European tastes... Bacon, Sausage, scrambled eggs, cold cuts, cheeses, breads, fruit, and fresh squeezed OJ. Our diner waiter, Zoran, recognized us and after the second morning knew our preference for cappuccino with an extra shot of espresso and had it for us without asking. Overall, the food quality and food service was much better than I had imagined possible. BTW, this cruise was all inclusive, so there was no extra charge for wine or cocktails or an after dinner port. The wife developed a taste for lemoncello. One could order special drinks that did cost, but we never found the wines and drinks offered to be at all wanting. We didn't go to any stage shows but did take in a couple of movies. The theater is small (may 100-150 seats) but more than adequate and was never more than 1/2 full. We did take in a special up close magic act. It was pretty lame, and seemed more like a promotion for the Magic Castle in LA. The ports of call were all pretty interesting. We did book one tour through the ship, Pompeii, during our call to Sorrento and it was wonderful with a very animated and informative guide. For all the other destinations, we just took the cruise line supplied shuttle to town and walked around the towns. Dubrovnik, Kotor, Corfu, and Taormina each are charming and interesting. It was easy to burn 4 or 5 hours just walking around, looking in windows, drinking the local beer, and finding a free WIFI to catch up on the world. So what the bottom line..... The cruise was terrific. Crystal did a great job. Everyone was friendly and helpful. The concierge was very helpful the few times we needed something. The tour desk was also really informative. Our waiter was a jewel.... he even had some suggestions about what to see in the various ports. The condition of the ship was more or less perfect. There were no lines. The food was great. The all inclusive package is the way to go. The only minor quibble is I would prefer more non-smoking areas, though once we identified the areas that allowed smoking they were pretty easy to avoid. I can only hope this doesn't spoil me. We're looking into a Princess cruise and some of the reviews of the Grand Princess are getting me a bit nervous. Read Less
Sail Date May 2013
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