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5 Helpful Votes
Sail Date: August 2018
This is my 4th Crystal cruise, my 3rd on the Symphony, and it was wonderful in so many ways. I love the Symphony, because it is luxurious but casual (I feel like I can take my shoes off and put my feet up on the couch to read), and ... Read More
This is my 4th Crystal cruise, my 3rd on the Symphony, and it was wonderful in so many ways. I love the Symphony, because it is luxurious but casual (I feel like I can take my shoes off and put my feet up on the couch to read), and carries a nice amount of passengers (about 750-ish) - not too few that I see the same people everywhere, but not too many that I feel crowded or anonymous. I was traveling solo on this cruise, but knew a few people on board from previous cruises and met several more mutual friends while on board. As I said in the title, there's been a little slippage in the food and service on the ship since its drydock, but in other ways there's been a lot of improvements since the drydock. There are 2 additional dinner restaurants on board, both of which outshine the main dining room ("Waterside") in service and food quality. Both of the new restaurants do not count towards your allotted number of included visits to specialty restaurants -- those (Umi Uma and Prego) still remain the premiere dinner spots on the ship, in my opinion. Crystal put a limit on the number of included visits to those spots several years ago (generally 2 per week) in an effort to keep people from monopolizing them, but now that there are more dining options, I wonder if they will continue to do so (extra visits beyond your allotted amount are $30 each, which is still an incredible bargain for that quality and ambience). Of the new restaurants, I particularly recommend Churrascarria, which is Lido deck aft, in the same location where the breakfast and lunch buffets are......you get views of the sunset, and excellent food. Salads, veggies, and side dishes are available as a buffet, and 6 varieties of grilled meat are brought to your table on skewers (chicken, shrimp, pork, lamb, beef). Be sure and stay for some grilled pineapple for dessert. My friends on board very much enjoyed the evening shows, but I never attended (I don't, on any cruise), but I did enjoy the musicians who played in the lounges throughout the ship. Afternoon tea is served every afternoon (even port days), and it was a good time and place for our friends to meet up to chat before dinner. Going through the Panama Canal was interesting, but I don't feel the need to do it again. As this was an August cruise, in general the ports were all hot and humid, and I stayed on board for most of them. A warning should you take a Crystal cruise that stops in Bimini: The tender to port is at least 30 minutes, so you should take that into consideration before deciding if you want to go ashore. I did not, as there wasn't much on shore I was interested in seeing, especially if it meant an hour (round trip) in a crowded tender. Service is known to be wonderful on Crystal, but this trip I found it to be lacking in several places. Some was still wonderful (restaurants other than Waterside, cabin attendant, library and computer room), but some had slipped from terrific to merely good (Lido deck) or from terrific to pretty bad (Waterside). I submitted my concerns to Crystal in their post-voyage survey, so I hope these are just growing pains that will be worked out now that there have been some significant changes since the dry dock. Read Less
3 Helpful Votes
Sail Date: August 2018
We chose Crystal Cruises because of the Panama Canal itinerary (so we can tick it off the bucket list) and the Luxury Cruise Experience. Crystal was recommended to us by a friend (who is a travel agent) we met on a non-luxury cruise in ... Read More
We chose Crystal Cruises because of the Panama Canal itinerary (so we can tick it off the bucket list) and the Luxury Cruise Experience. Crystal was recommended to us by a friend (who is a travel agent) we met on a non-luxury cruise in 2012 and she said Crystal is one of the best. So we checked off a few ticks on the bucket list. The ship Symphony was beautiful. The accommodations were very well layed out with a lot of storage. No need to use the suitcases for extra storage as we had empty drawers and the clothes in the wardrobe were spaced out not squashed up. Of everything there was only one this that irritated me that I have never come across on other ships we have cruise is the cigar room. Horrible horrible horrible. To get to The Avenue, Umi Uma restaurant and Prego restaurant you had to walk past it and the door was always open, therefore the smoke flooded into the hallway. The door should always be shut and there should be sufficient ventilation in the smoking room so if the door is left open the smoke doesn't affect other passengers. That is my only issue and I am hoping that when we are on Serenity in 2021 Crystal will have rectified this problem by having either an automatic door or a gas closing door. The rest of Crystal Symphony was fantastic. For a ship smaller than we are used to (3000-3500) this ship has a lot of quiet places to sit and relax. There are never any crowds, no children running rampant and what children were on the ship were extremely well behaved. We dined at every location and the food was divine. My favourites were Waterside (the main dining room), Prego, Silk, Palm Court for amazing afternoon tea and views. However, I still enjoyed the food and atmosphere at Umi Uma, Churriscaria, Trident Grill and the Marketplace only for an early breakfast. The staff go above and beyond and are always very polite and friendly. They always have smiles on their faces and no request is too hard. They take the time to get to know their customers. The shows were good not spectacular like on the bigger ships which is understandable since on the bigger ships the ceiling over the stage is 3 decks high making it very open and airy and great for doing acrobatic shows. The dance moves seem to be similar in every show so I put that down to the Choreographer. The special guests were fabulous especially loved John Joseph who had us in stitches. We didn't like some of the ports and thought there could have been better places to stop but we made the most of those. Some we could have had more time in. Overall we loved the cruise. We don't normally like a lot of sea days but on Crystal Symphony we really loved the sea days. We enjoyed the shore excursions that we booked. Crystal's luxury has ruined for us cruising anything less than luxury. We enjoyed it so much we have booked another Crystal cruise in 2021 South Pacific Wanderlust Los Angeles/San Pedro, US to Brisbane, AU on Serenity. So looking forward to 20 days on Serenity. Read Less
3 Helpful Votes
Sail Date: April 2017
We chose this cruise because we needed some rest, relaxation, and pampering. We not only achieved the above but where overwhelmed with the Theater/Movie/show activities and presentations. This was out 23rd Crystal Cruise. It is hard to ... Read More
We chose this cruise because we needed some rest, relaxation, and pampering. We not only achieved the above but where overwhelmed with the Theater/Movie/show activities and presentations. This was out 23rd Crystal Cruise. It is hard to imagine that the food in the dining room was better than the last cruise, but it was. Our waiters were exceptional, as was the wine steward. The room stewardess was so attentive and thorough. The only complaint I can think of was the poor, and often unavailable WiFi connections. Hopefully with the drydock in September, this will be rectified. Unlike cruise 7208 reports, our Lido/Trident staff was as wonderful as ever. especially Jonathan. Kiko. Allan and Dio. You are truly a member of the Crystal Family when you return and that cannot be overlooked. We look forward to the "New ships" as they come out of drydock and hope not too many of our familiar services and programs will disappear. We too were given a $250 per person onboard credit for our embarcation in San DIego, and we actually enjoyed the 2 hour scenic motorcoach ride. Debarcation in New York City was so quick, we never even got to sit in the Starlite lounge. Read Less
8 Helpful Votes
Sail Date: April 2017
We are still on the Serenity and having a fantastic time. We came across from NZ on the Queen Victoria in the Queens Grill to join the Serenity and there is no comparison to the two ships with the Serenity being so superior in every way . ... Read More
We are still on the Serenity and having a fantastic time. We came across from NZ on the Queen Victoria in the Queens Grill to join the Serenity and there is no comparison to the two ships with the Serenity being so superior in every way . The service and the staff throughout the Serenity are absolutely outstanding and the food in all the restaurants is beautifully presented and served hot and served with style. We ate in the MDR by reservation which worked perfectly with us always getting a table for two no matter what time we turned up and the wait time for meals was minimal. After having a suite on the Victoria we booked a standard window on the Serenity and found the room very light and very comfortable with beautiful linen and thick white towels. The window looking on to the promenade we thought would bother us but in fact it was perfectly fine and since the weather was very hot we wouldn't have used the balcony as we are not sun worshippers. The ship overall is beautifully maintained but the Palm Court lounge is very dated and lets the ship down compare to the Symphony which has been beautifully refurbished and looking very stylish. The age of the passengers were mixed and we are in our 50' s and found everyone friendly and very sociable ( I think the inclusive cocktails help). We have travelled previously on Crystal and were a little worried after reading some of the negative reviews on CC but our opinion is that Crystal is still the best value for money in the premium cruise lines and the staff are the best we have had and we have done in excess of 100 cruises so have something to compare them with. So go ahead and book your cruise and you won't be disappointed. Read Less
11 Helpful Votes
Sail Date: April 2017
Good friends of ours convinced my wife and I to book this cruise two months before the sailing. I absolutely was so impressed and felt totally pampered by the team on the Serenity. All the fine staff aboard really do enjoy what they do ... Read More
Good friends of ours convinced my wife and I to book this cruise two months before the sailing. I absolutely was so impressed and felt totally pampered by the team on the Serenity. All the fine staff aboard really do enjoy what they do and go far above and beyond to insure a very high level of guest satisfaction. This was our 7th cruise after six in a row with Royal Caribbean......well Crystal is certainly a much different kind of company. I felt the "Crystal Touch" throughout....from the personal greetings at the start of each day right through to the evening turn down service! Highlights: personal touch everywhere on the ship fantastic food with many choices of dining real room service! prompt and high class. premium cocktails at the various wonderful lounges delivered with a smile and a most professional & personable service team. excursion process was the most organized that I have ever enjoyed! No long waits for anything! constant attention to detail and notifications to insure that nothing is missed and the guests are well informed about everything. anything asked of me was positively dealt with and it seems the guest is always right and gets the benefit of any doubt. Interactions with the staff were met with "it's our pleasure...when you need anything, just ask." Suggestions for improvements? Well my wife and I had to dig deep here.... 1. Galaxy theater seating: could use more angle so the folks in front don't block the view from behind. 2. would be nice if one could order food from the beverage servers on the pool deck. 3. Except for when the quartet band (and they were fantastic by the way) played on the pool deck, there was no music. Please allow background tunes on the pool deck speakers. I could go on and on with the highlights...suffice to say I would recommend a cruise aboard the Crystal Serenity for anyone who really enjoys the ship life. They seem to specialize in providing many venues, entertainment and much to do for those at sea days. Be prepared to be pampered and feel like you are among family! Read Less
Sail Date: February 2016
Have taken many cruises with different lines. Crystal is superior in so many areas. Staff is very attentive all your needs. Enrichment lectures are ususal very good. food is outstanding. If you have special menu request it would be no ... Read More
Have taken many cruises with different lines. Crystal is superior in so many areas. Staff is very attentive all your needs. Enrichment lectures are ususal very good. food is outstanding. If you have special menu request it would be no problem . Entertainment is very good. Movie theather shows many new releases. Excursion were first rate They usually have free shuttle buses to the center of town . The main reason to take a crystal cruise is the staff. within the first day they know your name, your favorite drink. Cabin stewarts are always ready to take care of your every need. My favorite cruises is when the ship repostions. Ocean cruises are very relaxing. you get to meet many interesting people and leave the cruise feeling refreshed.I have booked 2 more cruises this upcoming season. Can't wait till i cruise with the best cruise line . You will not be disappointed if you cruise with crystal. Read Less
17 Helpful Votes
Sail Date: May 2015
Well folks........it's time to say "good-bye". We've had a few glorious years, lots of good memories, made new cruising friends, but after our last 26 days aboard the Crystal Symphony, back to back from Lax to NYC ... Read More
Well folks........it's time to say "good-bye". We've had a few glorious years, lots of good memories, made new cruising friends, but after our last 26 days aboard the Crystal Symphony, back to back from Lax to NYC through the Panama Canal, it has become "Crystal Clear" that Crystal is not the enviable cruise experience it once was. We have cancelled all of our future bookings and will be looking to other premier lines for our cruising experiences. I feared that this would happen; it usually does when a cruise line gets a new CEO (Oct 2013) and then the sale to another owner (completed May 2015). First, let me tell you a little about us. We are "older folks", both of us in our 70's, who don't require any special attention. This is not our first cruise; we've sailed some 35+ cruises with Celebrity, RC and Azamara, who just got tired of the herding, the over-crowding, the signing for every little amenity, and the average food on the larger vessels. We found Crystal in the spring of 2012 and this was our 12th cruise in 3 years. We are not "destination" cruisers rather "journey" travelers......we love the ship for its elegant, relaxing atmosphere and great dining experiences. We're not driven to cruise to the far corners of the earth to fulfill any "bucket list". If I want something "up close and personal" , I turn on the National Geographic Channel on my TV. We sailed with Crystal for their exemplary service, their elegant atmosphere, the ease of small ship inclusive cruising and for the OUTSTANDING, GREAT FOOD they once offered. Having said that, Crystal was a real disappointment this time: FOOD: Seems that there is a real disconnect between the recipes and the chefs who prepare them. The best I could figure out, is that the recipes come from the corporate office and the chefs were asked to change or "re-invent" some of their tried and true offerings they once prepared. I never knew that there were so many ways to prepare mousse! Mousse with appetizers, mousse with entrees, mousse for dessert! And, what's this "foam" stuff sprayed on my food? The fish were dry, salty and fishy tasting (with the exception of the Dover Sole). The shrimp were rubbery and undercooked. The quality of the meats were sometimes down-right poor, both in the Lido and MDR. There was absolutely no difference between the coating on the pre-prepared Wienerschnitzel and Veal Parmasan. Alaskan King crab legs on the last formal night....what happened to the Lobster? I could go on, but you get the point. Silk Road was still excellent, but Prego's menu was undergoing changes too....mushroom soup didn't quite taste the same. The Lido salads and fresh breakfast fruits were still excellent. The German potato salad in the Lido was awesome! ATMOSPHERE: Of the 26 nights aboard, 23 were Resort Casual. The cruise itinerary originally had a few Elegant Casual nights scheduled, but after boarding, those dress codes were changed. There were not many men wearing sports jackets in the MDR, in spite of the fact that the Crystal Cove and other public areas, had an average temperature of about 55 degrees.......always, VERY COLD!! There were more children on board this cruise than I've ever seen before, but then that's probably due to the new(?) policy of FREE sailings for kids on "select cruises". It took me awhile to figure out that the dress code of "European Trousers for men", was nothing more than denim pants that weren't manufactured in the USA (Levis, Wrangler). Most were appropriate attire for the MDR.......absolutely not problem with a nice pair of Armani jeans with a sports coat and Hermes belt, but before long, other passengers will start showing up in their Levis! That brings me to another disconnect between the emphasis on "Casual" by Crystal and the Retail shops selling Designer clothing and accessories like Gucci, Prada and Burberry when so many passengers are content to wander around all day in their Logo and gym gear. And what's with this ENDLESS stream of parading travel agents wined and dined by Crystal in EVERY port? I would love to know how much of my cruise fare is spent on that. SERVICE: This was the only "WOW" factor left aboard Crystal. Our standing Room Service of juice and coffee every morning always arrived on time and our Stateroom Attendant was awesome. The bar staff always remembered our drink orders and our waiters always tried to remedy the disappointments that came out of the MDR Kitchen. Just a special group of fine young people that worked so hard! I have gotten to know many of them over the years and will miss them very much! Enough said, but I wanted to give our assessment of the "New" Crystal from 2 journey cruisers that still remember the "refined Crystal experience". We will be looking to other premier luxury lines in the future until Crystal regains it's past reputation. I'll be checking on Cruise Critic for future assessments! Read Less
2 Helpful Votes
Sail Date: November 2014
My wife and I took a cruise on Crystal Serenity Nov. 30 – Dec. 11, 2014, from the west coast of Costa Rica, through the Panama Canal, up the east coast of Central America and Mexico, ending in Miami, FL, USA. We're not members (yet) ... Read More
My wife and I took a cruise on Crystal Serenity Nov. 30 – Dec. 11, 2014, from the west coast of Costa Rica, through the Panama Canal, up the east coast of Central America and Mexico, ending in Miami, FL, USA. We're not members (yet) of the cruiser subculture. Our only prior cruise was on the Crystal Harmony in 1996, so we have nothing with which to compare Crystal. That having been said, our overall experience was excellent. Crystal is on the pricey side, but you get pretty much what you pay for. Crystal's marketing hype is over the top, so we came in with very high expectations. Mostly our expectations were met, one was more than met, and a couple not quite. Still, for the price we think it's a good value and would consider taking a cruise on Crystal again if the time and place were right. The passenger crowd is mature. I'm in my early 70s and may have been slightly on the younger side of the average age of all passengers. There were no children that we saw on the cruise, and the ship is not geared at all toward children. The rooms are small (ours was 8116) but well laid out and furnished – quite adequate – as was the small bathroom. The common areas are very nice, close to over the top, but not over the top. The Serenity holds about 1070 passengers, I recall, and we had about 950 on our cruise. Except for breakfast rush in the Lido cafeteria (only one of the many breakfast options, including room service and the main dining room), the boat never felt crowded, or empty. The cruise was "all inclusive" – no gratuities asked for or expected. Notwithstanding, the service was mostly excellent. At the worst service was workmanlike, and at the best very attentive and friendly. Only once in the dining room did we have to ask for wine at the beginning of our meal. Speaking of wine, good wines are included in "all inclusive." What they like to do is offer one red and one white each night. You can ask for a small "all inclusive wine list," or a list of premium wines for an extra charge. However, in our first night's experience we learned that it was extra trouble for the staff to go beyond the standard basic offerings, so thereafter we went that way and were quite satisfied. All of the food was very good to excellent. The optional Prego and Silk Road restaurants, and Taste, were very good, but no better than the main dining room. What they offer is welcome variety. What I particularly liked was that the portions were relatively small. If you wanted more, you could have it, but you weren't presented with a ton of food you felt like to had to eat rather than let it go to waste. There are three nice lounges (not counting the cigar lounge), all of which we enjoyed. The entertainment was very good, too, as were the educational speakers – we heard three out of four of the latter. Production shows were an hour or less, not so much as to wear you out. The main house (small) orchestra was very, very good, and the house lounge musicians just fine. On the downside, our cruise was advertised as a "jazz theme" cruise. We did not take it for that reason, and did enjoy some of the jazz performances. However, it turned out that the jazz program was run by a separate tour company, and the passengers who booked through them got the full deal. According to the Crystal Society Hostess on board, they "let other passengers hear some of their programs." We asked the rep on board for some more information, but it was made clear that we weren't part of their group. So, here's the lesson. If you want to take a Crystal cruise and the "theme," if there is one, is important to you, make sure you know exactly what you'll be entitled to. Will you be a first class passenger, or as we were on our cruise, second class passengers. The ship also has what struck me as a fairly large gambling room. We're not gamblers, so I can't say anything about its quality, it's right next to the main showroom and yet never seemed very busy to me. I'm not an expert, but it looked like most of the offerings were electric slot or other gambling machines. Finally, we booked the complete travel package with air. All was very smooth. The disembarkation was excellent, much better than our Crystal Harmony experience in 1996. The only negative was that by the time we got our flight information and went in to make seat reservations, we had to pay about $120 extra so my wife and I could sit together on the 4 hr. flight from Atlanta to San, Jose, CR.   Read Less
2 Helpful Votes
Sail Date: June 2014
I have just read a previous review about Crystal Symphony and the expression "not a good fit" fits perfectly for my husband and I and our two travel companions also. Yes most passengers were in their 70s/80s (we are in our early ... Read More
I have just read a previous review about Crystal Symphony and the expression "not a good fit" fits perfectly for my husband and I and our two travel companions also. Yes most passengers were in their 70s/80s (we are in our early 60s) and were there to experience a floating hotel. We on the other hand love the experience of being at sea, which is close to our hearts as our whole working and social life revolves around the sea. Our cabin was typical of a ship of this size. Very welled equipped. A sliding door rather than an opening one was appreciated as it allows much more room on the balcony. The men found the bathroom a little squashy, two basins was probably an overkill as only one person could be in there at a time. Our main disappointment was not being able to eat casually at night in the Lido restaurant where views to the ocean are unrestricted. We were therefore confined to eating before 6pm at the outdoor pool bar or in the very noisy main dining room where we could not see out and missed some magnificent sunsets. Also there was no area outside to have sunset drinks which is probably our most treasured time of day when at sea. Yes we had a balcony but that meant we could not socialise with others. The few shops had some very old and tattered clothing left and were closed during our cruise as they were to be reopened by someone else. The shore excursions were as expected buy I must say extremely well executed. The hotel staff were all very friendly and professional and agreed that it was unfortunate that we were all sent inside at 6pm like children on a school night. I would not sail with Crystal again. Read Less
Sail Date: May 2014
We have traveled on Crystal for at least 15-16 voyages. We love their staff and service. They have an excellent cruise director, Paul, who always adds to our enjoyment. The lectures & entertainment are wonderful. We are not ... Read More
We have traveled on Crystal for at least 15-16 voyages. We love their staff and service. They have an excellent cruise director, Paul, who always adds to our enjoyment. The lectures & entertainment are wonderful. We are not "foodies" and we find their food to be just fine. This past May, after a missed year of cruising, we embarked on the Symphony from Los Angeles to New York. My first impression was that things have changed. We still encountered the wonderful staff and service, but just a little something about the ship had changed. Perhaps it was that the ship was filled to capacity and could not function as well. The Bistro seemed very crowded and understaffed. We noted repairs necessary in our stateroom as well as in public areas. There was rust on the exterior railings and other areas crying for paint. Some of the hard surfaces are scratched and gauged. In the past, we saw maintenance constantly taking place on the ship. This time hardly at all. Our friends, who were on the 9th floor mid ship, encountered the annoying vibration from the engines. On past sailings, I had learned this the hard way and now always book a stateroom more forward. There the vibration is minimal. We have grown accustomed to the tiny staterooms but we would love to see Crystal switch to stall showers instead of the bath tub shower combination. We will continue cruising with Crystal because of the staff and service. Although it is due for some work in dry dock, I am afraid the Symphony is tired and needs more help than a short dry dock can provide! But, while while we wait for them to launch a new ship, we will probably return for another cruise on the Symphony. Read Less
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