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5 Helpful Votes
Sail Date: January 2019
Having sailed on Crystal before, I was looking forward to this Coastal cruise. While I was hesitant because the weather in January is iffy, I decided to book it anyway. This was the first mistake as out of 12 cruises I've sailed on, ... Read More
Having sailed on Crystal before, I was looking forward to this Coastal cruise. While I was hesitant because the weather in January is iffy, I decided to book it anyway. This was the first mistake as out of 12 cruises I've sailed on, the weather was the worst on this voyage. Crystal was not at fault for the lousy weather. Luckily, the service and food on board were excellent as were all the personnel on board. Everyone had a "can do" attitude and could seem to do enough to please. So why the poor review? My wife and I caught the NOROVIRUS! Although I had it worse than my wife. How could two healthy individuals board a SHIP and become violently ill just 3 days in. We specifically chose Crystal due to its service that we have experienced firsthand (what I thought was 5 star all the way) and for the smaller passenger count (only 900 passengers). After feeling better on the last 2 days, I spoke to at least 20 different people who were sick or knew of others who got sick on this 7 day voyage. Couple this with a full Medical waiting room and nurses buzzing about patients who were in quarantine and it was not hard to see that we were on our way to an epidemic onboard. A quick search on the internet and we got to the CDC website (I had plenty of time in my stateroom as I was quarantined for 1 day and chose to stay in for feeling too ill to move about the day prior). We typed in norovirus on cruise ships and there was the history. I was shocked at how many cruises were listed in increasing numbers since 2000. I was also shocked to see that Crystal Cruises joined the ranks a few years ago. Sadly, most cruise lines are on this list, BUT THERE ARE A FEW THAT ARE NOT. It should be noted that so far, this cruise did not make the CDC list as a certain percentage must report being ill before the cruise line has to report it to the CDC. Nevertheless, at least 25 - 30 people (maybe more) had it and that was just who I was able to confirm! When we shared our dismay of this cruise with Crystal (most likely due to lax standards this ship had on cleaning surfaces, public restrooms, not to mention elevators and buffets), Crystal only offered us a $1000 voucher for a future cruise we would have to take in the next year. I don't know that I will ever sail again let alone in the next year! We asked them to not give us an expiration date on this voucher and they declined. We can see how seriously they are taking this growing problem. We did appreciate the fine dining and service but this event left such a sour taste in our mouth (literally) that unless there is a preventative medicine for norovirus, I doubt I will ever step foot on a cruise again, on any cruise line. It is hard to comment on the entertainment and activities or many of the ports as I only went to one show and one event the entire cruise. I didn't leave the ship in Ensenada, San Diego or Catalina. (Not by choice). Beyond my sickness issues, The Crystal Serenity was a disappointment, as was the recent renovation of the ship. The ship has no special rooms on board, they all look and feel the same. Low ceilings and no sense of grandeur. The renovation was like putting lipstick on a pig. They need to retire these vessels and design something entirely new and special. As for me going on a 13th cruise, I will wait until there is preventative medicine for getting any sort of stomach virus on board a cruise ship. Until then, land based vacations. Read Less
13 Helpful Votes
Sail Date: January 2019
We chose this cruise because we had not been on the Crystal for a few years and as it was a round trip return from and to Los Angeles it seemed to be very convenient. For years we have been trying to convince our friends to try the ... Read More
We chose this cruise because we had not been on the Crystal for a few years and as it was a round trip return from and to Los Angeles it seemed to be very convenient. For years we have been trying to convince our friends to try the Crystal and were finally able to get them to come with us only to find it was not as good as it used to be. The lunch buffet was so bad that we just gave up after a couple of days. We tried the dining room which turned out to be even worse The specialty restaurants were fabulous. The food, staff and atmosphere were exemplary. The ship did not appear to be as clean as it used to be. Our suite which had been refurbished seemed smaller due to the new configuration but the shower was incredibly worth the extra money.The toiletries were horrible, with artificial scent which I am highly allergic to. Entertainment was excellent. However, the casino rules were disgusting and no wonder it was always empty. Lastly - to have 6 ports on a 7 day cruise on the West Coast was a total loss. Aside from San Francisco and Cabo San Lucas (which was not on the itinerary) are the only 2 safe and exciting places to stop at. Most passengers complained they did not enjoy the quiet ocean experience when the ship is at sea. Crystal needs to recognize that plus the savings on Port Charges could benefit the pricing for passengers. Read Less
10 Helpful Votes
Sail Date: January 2019
Over the past 32 years I have been on over 40 cruises on about 20 cruise lines. I always remembered our 1993 cruise on "Crystal Harmony" as the best of them all, but it was very expensive. Eventually I decided to try Crystal ... Read More
Over the past 32 years I have been on over 40 cruises on about 20 cruise lines. I always remembered our 1993 cruise on "Crystal Harmony" as the best of them all, but it was very expensive. Eventually I decided to try Crystal again, as their prices were comparatively more affordable than in the 90's. I read some pretty negative comments on Cruise Critic and was dubious, but it turned out to be a fabulous cruise. The ship is beautiful and super-spacious and from the outside has beautiful lines reminiscent of the old ocean liners. There was never a wait anywhere (except getting on the tenders). The service was impeccable and the food and entertainment fabulous. I loved some of the special touches in the stateroom not found on other ships. I went as a single and never felt uncomfortable, ignored, or crowded out and though I didn't dance I appreciated the presence of the dance hosts. The entertainment was much better than on other ships despite being on a smaller one-story stage. There was never a problem finding a seat in the showroom, unlike other cruises where you had to show up an hour ahead to even get a seat. And the shows were a full 45 minutes and 3 production shows on this cruise versus 30 minutes on Princess and only one production show. I loved the ballroom dance quartet that performed in the Galaxy lounge twice on our cruise. Tea in the Palm Court was wonderful. The Brazilian BBQ at Churrascaria was unbelievably good as was the food and service in Uma Uni Japanese restaurant. I did not try Prego. It was really nice to not have to deal with paying for alcohol, soda, etc., tips and Wi-Fi. Wi-Fi speed was excellent. I had a few nit-picky complaints about the stateroom design, embarkation in L.A. was awkward and confusing, and the tendering operation was not very efficient. An added bonus, since I am now cruising single, is they are single-friendly, with single supplements from 30% to 75% depending on the cruise and how early you book. I am switching my allegiance from Princess to Crystal now! Read Less
13 Helpful Votes
Sail Date: December 2018
Perhaps my expectations were too high, but I was disappointed in many ways with Crystal ... the food, entertainment, lack of activities, the invisibility of officers, etc. Don’t know what the CD does to earn his keep. Saw the captain ... Read More
Perhaps my expectations were too high, but I was disappointed in many ways with Crystal ... the food, entertainment, lack of activities, the invisibility of officers, etc. Don’t know what the CD does to earn his keep. Saw the captain only once in 14 days. Long-time Crystal cruisers were not welcoming to newcomers. Food was hit and miss ... usually a miss. Not at all the gourmet cuisine I expected on Crystal. Entertainment was, at least in the Galaxy Lounge, far too loud and not geared toward us older folk. Trivia was held only four times in fourteen days! I’m used to Trivia four times a day! Not a friendly ship. Will not sail on Crystal again. Apart from the Christmas decirations, there was no ‘merry’ atmosphere and very little (if any) Christmas music ... not even piped. No carol singing or Christmas show. The two bartenders in Crystal Cove bar, Themyo snd Marja, were great. And, single malt scotches were available on the all-inclusive drinks menu. Read Less
20 Helpful Votes
Sail Date: December 2018
My family and I had sailed several times on the Serenity, and we were looking forward to seeing the extent of the recent renovations. We were very pleased with the new look of the ship and the renovations done to the public areas. The food ... Read More
My family and I had sailed several times on the Serenity, and we were looking forward to seeing the extent of the recent renovations. We were very pleased with the new look of the ship and the renovations done to the public areas. The food and service are as memorable and perfectly executed as we remembered them to be, and some events, such as the Vintage Room and the supper club very much exceeded expectations. The new all-inclusive service is very comfortable, and we never felt pressured to order upgrades to the very fine list of wines, spirits and beers on board, although we did treat ourselves to some outstanding labels under the guidance of our amazing sommelier, Tilmar Pfefferkorn! The service aboard ship is outstanding. Not only are your every needs met swiftly and with grace, but staff quickly gets to know your preferences and often seems to anticipate your next request. Special services are also outstanding. We had a member of our party that required medical attention due to a pre-existing condition, and the medical staff did an outstanding job of successfully dealing with the problem in a caring manner. We will definitely be returning to crystal Serenity or Crystal Symphony for our next cruise experience! Read Less
8 Helpful Votes
Sail Date: July 2018
This cruise was chosen for a family trip by my parents who are big fans of Crystal. They had a larger stateroom with a butler and we had more basic accommodations. It actually worked out well because their room became the default hang out ... Read More
This cruise was chosen for a family trip by my parents who are big fans of Crystal. They had a larger stateroom with a butler and we had more basic accommodations. It actually worked out well because their room became the default hang out space for afternoon canapés and card games. It was a budget friendly way to give everyone a private space to see each other. Our cabin and veranda were well sized and the ships menu was spectacular. There were always good food options available and the crew/staff were excellent. I would highly recommend this cruise line for those who enjoy an upscale experience. Be sure to bring your crystal casual wardrobe because you’ll stick out if you’re too casual! The dining room is a classy experience where the food was above and beyond what I expected. The quality and complexity of each dish was fantastic and there were always multiple things on the menu that looked and proved to be delicious. Portions are small, but that goes with the delicate nature of fine dining. There were three other restaurants available on the ship as well: Prego, Silk and Churrascaria. Our family favorite was Churrascaria which is a Brazilian bbq type place. The lamb there was excellent and we came back twice! Do avoid the signature Brazilian cocktail... too sweet. The excursions were fine and organized. There weren’t many adrenaline filled things to do, but that also goes along with the Crystal age range and interest levels. The ports had options which were more exciting and with planning the excursions for your group can figure out a fun plan. The pool experience was also pleasant because there was a great deal of space. We never felt like we were fighting for a good place to sit by the pool and drink service was good. The all inclusive drink package which comes with Crystal was really pleasing to the entire family. Scotch and bourbon for the guys (Johnny Walker Black and Knob Creek, Crispin Cider and Coke for the ladies). New drinks were always offered as well in case we wanted to try something new which was fun. I would highly recommend this as a high end cruise trip to any group. Read Less
1 Helpful Vote
Sail Date: July 2018
We wanted to take a more relaxing trip this summer and friends highly recommended Crystal. This was our first trip although we have been on other similar ships on Regent and Silversea. The staff onboard was delightful - everyone went out ... Read More
We wanted to take a more relaxing trip this summer and friends highly recommended Crystal. This was our first trip although we have been on other similar ships on Regent and Silversea. The staff onboard was delightful - everyone went out of his way to accomodate. The public areas of ship were great. Food was good - breakfasts in particular the buffet were excellent. Dinner at the specialty restaurants was quite good. We loved all ports except Astoria which was a total waste of time. Our only complaint was the size of our cabin. We had chosen a midship veranda cabin and just found it way too small. In particular the bathroom (although it had two sinks) was exceptionally tiny. I know cruise ships never have large rooms but found this to be the smallest cruise cabin I have ever experienced. If we go on Crystal again we will have to consider when of the suites. Read Less
10 Helpful Votes
Sail Date: July 2018
This was my first cruise with Crystal and after 33 cruises this was the best of the best. The ship was so tastefully done. The crew was the best I have ever experienced and went out of their way to provide the best service ever. I am in ... Read More
This was my first cruise with Crystal and after 33 cruises this was the best of the best. The ship was so tastefully done. The crew was the best I have ever experienced and went out of their way to provide the best service ever. I am in the people business myself and Crystal knows how to treat their guests. The food was second to none and it didn't matter if you ate in the main dining room or a specialty restaurant. The rooms had everything you could want and if you needed anything it was provided. Crystal has gained a new member for life. Thank you for a great memory for my son and I on my 60th birthday cruise. The shore excursions were well planned and had great guides. I loved the enrichment lectures which proved great topics for our times as well as well educated lecturers. Room service was a real treat and once you called your items were delivered in under ten minutes. I can't wait to sail again on another Crystal cruise. Read Less
5 Helpful Votes
Sail Date: July 2018
I have cruised with Crystal before and have always had a wonderful time. I chose this itinerary as I have not cruised from Vancouver before. I arrived the day before embarkation, in time to have dinner at a wonderful restaurant/vinoteca ... Read More
I have cruised with Crystal before and have always had a wonderful time. I chose this itinerary as I have not cruised from Vancouver before. I arrived the day before embarkation, in time to have dinner at a wonderful restaurant/vinoteca called Lupo. The cruise terminal in Vancouver is huge, and once I found the Crystal representatives, embarkation was smooth and very quick. Once on board the fun began. The staff, as has been my experience in my previous cruises, was always so attentive, with more than one staff member making gestures that showed they remembered me from previous cruises. The ship, after its retrofit last year, is even more beautiful. The addition of Silk as a dining venue made finding a table anywhere on the ship a sure thing. As I get motion sickness I chose a stateroom on deck 8, towards the middle of the vessel. I really liked the new flat screen TV's installed in each stateroom, and the features available on it - movies, ship info, and news channels. Very nice. This is my fourth cruise on Crystal, the third on Crystal Symphony, and the ship does not look its age by a long shot. It is meticulously maintained, spotless and comfortable, from the lounges on the pool deck to the seats in the Hollywood Theater. The new Silk lounge is so comfortable, and I love the display on the wall. I dined at Waterside all nights except for two, one when I attended a Vintage Room dinner and the other when I dined at Umi Uma. The food at Waterside was utterly delicious and beautifully presented, only surpassed by the charm and attentiveness of the staff that attended me. I dined at one particular table each evening, because the staff was so wonderful and entertaining. I almost did not want to dine at the specialty restaurants and I did skip dinner at Prego just to dine at Waterside. The Vintage Room dinner was beautiful, the staff attentive and the food and wine were delicious. The sommelier was very pleasant and debonair. The company at the Vintage Room dinner was lovely and very interesting. Dinner at Umi Uma was delicious, from the shrimp tempura to the lobster stir-fry main dish. It never disappoints. As I do not like sushi I did not order any, and so I cannot comment on that. The entertainment on board was varied and enjoyable. I enjoyed the closing show, Illuminate, which has been revamped since my last trip on Crystal Symphony. It was wonderful. I attended one other show, which was compilation of different dances and singing. The dance troupe performed a rendition of the Magdalenha, by Sergio Mendez, as well as Irish step dancing. Their rendition of the Magdalenha was disappointing. Though the singing was technically good, the dancing was just OK. To dance the Magdalenha well you must feel it, and the troupe did not. It appeared that they were going through the technical motions, but the moves did not look authentic or even fun. Their Irish step dancing, however, was wonderful. There was a dance performance by two couples in professional Latin ballroom dancing which I did not attend, though not because of any doubt as to their skill. It was that Latin ballroom dancing is not actual Latin dancing but another country’s idea of that Latin dancing is. I also, for the first time, watched a movie in the Hollywood theater – Annihilation. It was fun and the popcorn provided added to it. I also attended Mozart Tea, which was wonderful. On this itinerary I took three excursions – whale watching in Victoria, a visit to the Chihuly Garden and Glass studio in Seattle, and the volunteer excursion in Astoria. The whale watching excursion was fun, and we were able to see a group of transient Orcas. We then traveled to see Humpback whales and were able to see a tail. Then we rushed off for the afternoon tea part of the excursion. I would have preferred to have spent the whole of the excursion watching the whales instead of cutting it way too short. The tea at the hotel was not enjoyable – we had to wait to be seated and then my teapot was tepid at the start, cold half-way through, and it tasted like water. The excursion to see the Chihuly studio was fabulous. The studio was incredible – the docent guiding us through the exhibit was very well trained and knowledgeable. Chihuly is extraordinary. The only issue with this excursion was that our bus, before we even made it to the first stop on the tour, was in an accident. However, this was entirely the fault of the other vehicle, not our bus driver’s. No one was hurt and we were able to stay on schedule. My excursion to the food bank in Astoria was a very rewarding experience. We were able to participate in the giving of food to customers at a local food bank. The facilities were immaculately clean and organized, and the staff who we assisted was splendid. As I have been to San Francisco many times before I did not participate in any excursions. Instead, I was able to have a friend come on board the Symphony to visit. We had a lovely lunch at Waterside, and even though we sat at a table different than the one I visited for dinner, we were well take care of. I was able to say goodbye to the staff who had made my trip such a wonderful experience. Disembarkation was smooth and straightforward. I have only a couple of complaints about this trip. The first was that during the movie in the Hollywood Theater the door that leads to the casino was left open and so you could hear the noise from the casino. This was a bit distracting but I still had fun. The second was that though I had requested a group transfer through the guest check-in feature months the cruise, I was given tags for those with independent travel arrangements. I had to go to the front desk to get the correct tags, which was a slight hassle. Other than this, my trip was, as has been the case with every cruise I have taken with Crystal, a wonderful experience. I have two bookings on file and cannot wait to be back on board. Read Less
10 Helpful Votes
Sail Date: May 2018
This is our 10th Crystal cruise so we obviously like the line. Service is very good, but little things have been taken away, from chocolates on the pillow at night to overcrowded tenders. The food is good but boring--it used to be very ... Read More
This is our 10th Crystal cruise so we obviously like the line. Service is very good, but little things have been taken away, from chocolates on the pillow at night to overcrowded tenders. The food is good but boring--it used to be very good and creative, Prego, the Italian specialty restaurant, and Umi Uma, the Japanese specialty restaurant, are excellent. The bar/bartenders are excellent, One night at Waterside, the main dining room, we spent almost an hour waiting for our food--and they were not busy, Waterside used to offer a steak option every night, now offerred less often and tasteless,The new Brazilian steakhouse provides mostly pork and the beef offerings are tasteless. The Marketplace, the buffet during the day, is open till 1:30 for lunch, but excursions often last longer and there is not a g option those days. The buffet is good, but changes little. Cabins are old and only have one USB port and one electric outlet although there are ones hidden behind the bed. For most of the day the hot water supply is insufficient, Luxury should not include a cold shower, The entertainment has improved but the lectures are now just OK, used to be great. Also there were nights with hardly any entertainment. Crystal now has a magician on board, ours was excellent. Crystal installed new technology to support free wifi for everyone. BUT the old system worked far better, we often could not connect to the internet and we could not make phone calls in airplane mode--prior trip with prior technology it all worked fine. The shore excursions remain VERY expensive and sub-par. The exercise room is average but no one wipes down the equipment if the guest fails to do so. Read Less
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