5 Crystal River Crystal Mozart Romantic Cruise Reviews

This was our first river cruise and we looked forward to the ease of river cruising: seeing many ports without the hassle of driving/packing and unpacking. However, due to the water shortage on the Danube, this ease of travel was not ... Read More
This was our first river cruise and we looked forward to the ease of river cruising: seeing many ports without the hassle of driving/packing and unpacking. However, due to the water shortage on the Danube, this ease of travel was not delivered. We were forced to bus to two destinations and pack a small overnight bag. Crystal put us up in a four star hotel and gave us a food allowance but we also had to endure a long bus ride between Vienna and Budapest and back. This is not the fault of Crystal but they were not forthcoming about the problem when asked prior to leaving for the cruise. I should add Crystal's lack of transparency was in contrast to Viking Cruise Line which had a website devoted to itinerary changes due to the drought. Many passengers were unhappy with the abrupt change of plans. I think if it had been handled more honestly, the passengers would have adjusted more easily and been happier.. On the other hand, the Mozart delivered on many aspects of the trip. The crew was fantastic. They were always pleasant, smiling and helpful. The food was quite good and plentiful with lots of options. Our cabin was quite nice and well-equipped with a comfortable bed, seating area, a large screen TV and an unending supply of wine, soda and water. The tours for the most part were informative and entertaining, conducted by knowledgeable local people. My only criticism is they should have offered a few more openings for some of the popular bike tours which booked up early. The special event in Budapest was a knockout. Read Less
Sail Date August 2018
I thoroughly enjoyed my 1st river cruise on Crystal Mozart, sailing the Danube for 10-nights. I’m going to use a different angle to view this cruise and write a not-so-common trip report. I’ll start with a list of the pros and cons of ... Read More
I thoroughly enjoyed my 1st river cruise on Crystal Mozart, sailing the Danube for 10-nights. I’m going to use a different angle to view this cruise and write a not-so-common trip report. I’ll start with a list of the pros and cons of this cruise. Of course, it’s only based on my own opinions, but hopefully it would be helpful enough for fellow cruisers to learn more about the 5-star river cruising experience on Crystal Mozart, as I found that I got very limited information regarding this while doing my research homework on the cruise throughout my almost 2 years’ planning period. I spent a ton of time to write on Wismergirl’s travel blog to include a lot more details if you are interested in my daily activities on board. Refer to photo: Crystal Mozart, “the Giant” of Danube river cruising, docked at Linz on July 13, 2018: Pros 1) Truly all-inclusive – not even one extra cent I had to pay on board. Of course, if you want spa/hair treatments, Connoisseur wine, upgraded excursions & extra tipping, that’s another story. Now, cruise fare, airport transfers, selected shore excursions, meals, entertainment, gratuities, unlimited soft drinks, beer, most wine & spirit, unlimited WIFI on board & on coaches (though quite spotty at times), are all paid for. We even got a complimentary meal at a Michelin-star restaurant (only applicable to guests staying at Penthouses and above or those booked before Aug 7, 2017). Tips for cruisers: Buy a 3G/4G Europe SIM card. I bought one for CA$39 (US$30) with 5 GB data & 3000 talk/text for 30 days that covered all countries that we visited so I had internet access all the time. I only used less than 2GB for 16 days, even sharing personal Hotspot with my husband. 2) Unpack and Pack only once – This cruise took us to nine European cities in Austria, Germany, Hungary, the Czech Republic and Slovakia. There was no need to pack our bags every day for a new destination. Setting off along the Danube from Vienna, we passed through the beautiful Wachau Valley; went for guided walking tours in Vienna, Melk & Durnstein; did all-day side trips to Cesky Krumlov & Munich; visited historical landmarks in Budapest with a violin concert in the Imperial Palace & a night cruise on the Danube; and discovered the modern art scenes and Communist-era architecture of Slovakia's capital, Bratislava. What a great itinerary! 3) 5-star Luxury accommodation and service - Cabins aboard the Crystal Mozart started at 219 square feet (except 1 that was only 206 sq. ft.). The high-end amenities like Toto toilets, mini iPad in each stateroom, free use of eBikes, 24-hour complimentary room service, Crystal clear audio device for excursions, free self-serve laundry with detergent & drying sheets, complimentary pressing, plus free butler service for all guests are incredibly awesome! Besides, Crystal Mozart is twice as wide as most river boats (22.85m instead of the normal 11.4m). Its spacious top (Vista) Deck 4 with a bar, big TV & garden features modern luxury! Low guests to staff ratio means top-notched service & 3 restaurants for meals are also big pluses. Food tasted better than that from the Crystal ocean cruises, though not enough varieties. Tips for cruisers: DON’T bring too much clothing as there is limited storage space in the room, plus you only need to wear smart casual attires for dinners. Remember: self-serve laundry is at your service! 4) Compact ship size and seasickness-free – Most of the time we didn’t even feel like the boat was moving. Being a couple of mid 50’s, we kept forgetting things and it was so easy to go back to the room to get them. We met lots of people and could call about half the ship’s passengers and most staff members by names when we left the ship. 5) Great workouts without going to the Gym – Not sure if you classify it as a pro or a con?! We did so much walking while on excursions that we didn’t gain any weight even though we ate like crazy. On average, it’s about 10,000 steps a day, walked for about 7 km with LOTS of steps. 6) Fantastic experience passing through the locks – It was really fun going upstream/downstream with different river levels through the locks. Being so windy, sunny and hot while staying on the top deck to watch the passing of the locks, we mostly stayed at the spa waiting area, lying on the loungers to watch the locks open and close. Even when we passed the locks at night time, the views were great. Cons 1) Docking – This has been a major issue for a lot of passengers. We had a few passengers who needed to use wheelchairs and they either had to get off the wheelchairs and walked with assistance, or crew/family members needed to help lift/carry the wheelchairs for disabled passengers to get on/off the boat. Europe is not N. America and many places are still not wheelchair-accessible, including bathroom locations. The ship elevator could only go up to Deck 3 but not the Vista Deck. When we docked at Passau (Lindau), we had to take the stairs to walk up to Deck 4 and walked off the ramp to the pier (see the picture with the gangway from the top deck to the pier). Besides, many passengers complained that they were always facing a concrete pier when the boat docked, especially if your room was on Deck 1 midship. I advise you to choose your room location properly. We didn’t have any problems being at the front part of the ship on Deck 2 with a French balcony. On a river cruise, midship cabins are not the best locations, always choose Forward. If you choose the Aft cabins, you would feel more vibration because it’s closer to the engine. We could totally experience the difference while eating at Blue on the aft of the ship. Many times, there were 2 or even 3 ships parked and tied together. Look at the picture of 3 boats triple-parked in Vienna. 2) Entertainment – Entertainment was really limited and low-key. We spent most nights at the Cove Bar listening to Derek Conlon’s piano playing, with a couple of very entertaining local shows and professional guest singer/pianist for 2 nights, and a so-called “concert by 3 princesses on the violin” in Budapest. Being a concert pianist myself, I played some Beethoven and did a “Sound of Music” singalong with fellow cruisers for a couple of nights at Cove Bar. It’s actually a social time more than anything. There was no casino and shops to even spend your onboard credits. Use your OBC at the spa or on premium wine or spend it at the Vintage Room. The passing scenery on both banks was the key to river cruising. We ventured out to the city centre on our own while we were in Vienna, Linz, Bratislava & Budapest. It was very easy to move around using public transport being in the city, or Crystal could call a taxi for us. 3) Food – Breakfast buffet was the only choice for breakfast, unless we wanted to go for room service or have a late-riser breakfast at Bistro Mozart. The only varieties we could get were different types of eggs (cooked to order), smoothies and fruit. I really liked their congee with different little ingredients on the side that we could add to our own liking (see picture). There were more choices for lunch as we could eat at Waterside (buffet) or Blue (same menu every day with a different soup and pasta). Dinner menus changed daily, though choices were still limited. We actually liked to have tapas-style dining at Bistro Mozart (reservation needed) rather than eating at Waterside. The ingredients were fresh and the dishes were delicious though again, there was a lack of variety. 4) Excursions – Lots of senior cruisers depended on travel agents to plan from flights to hotels to transportation for the entire cruise. A lot of travel agents charged way too high while booking hotels and limos for pre- and post-cruise activities but did not help their clients book the excursions. Many ended up booking excursions while on board and they did not have time to fully understand what’s to be expected while signing up. The Crystal concierge had been really helpful but sometimes the tours were full (like eBikes that they only had that many number of bikes) and there’s nothing the concierge could do but to wait for cancellations. A ton of walking was involved in most tours, and many times we had to walk on cobble-stone streets which was not easy for most people, not to say seniors. Having big coaches like Crystal’s, though they were super comfy, they couldn’t park close enough for boarding at most attractions, even in big cities like Vienna. I walked 9,971 steps for 6.7 km just for one 4-hour excursion “Vienna in a Nutshell”, with about an hour on the bus. Tips for cruisers: Use PCPC (Priority Check-in & Planning Center) to book excursions that are appropriate for your own health conditions well in advance. Highlights of the whole trip 1) 2-night pre-cruise in Salzburg & 2-night post-cruise in Vienna so I could visit the 2 cities in depth and attended concerts…of course, I did a ton of homework to plan for the extra 4 days including purchasing train tickets in advance, booking hotels plus “Sound of Music” shows and Mozart concerts at Salzburg Fortress, Sternbrau in Salzburg, Musikverein and St. Charles Church in Vienna 2) Wachau Valley scenic cruising & passing through locks 3) Private tour to Szechenyi Thermal Baths (see photo) and a 1-hour Royal Thermal Massage in Budapest (I booked these in advance before the cruise but Crystal concierge could book it for you with just a few hours’ notice) – taxi ride only 10-20 Euros each way 4) Night cruise on the Mozart in Budapest with an incredible view of the illuminated parliament (see photo) River cruising definitely suited us a lot so we made an open booking on board. I need to do more homework before committing to the next Crystal cruise. All the 4 new Crystal riverboats are very different than the Mozart, so I have to look at the itineraries carefully to book one within the next 6 months. Thank you, Crystal Mozart, for making our 1st river cruise experience so enchanting and memorable! Read Less
Sail Date July 2018
Choose Crystal due to their reputation for being top notch. We have cruised on Crystal before. Last time I took 60 couples with me on a sales payoff trip and it went well. I found the service excellent, the staff was very friendly and very ... Read More
Choose Crystal due to their reputation for being top notch. We have cruised on Crystal before. Last time I took 60 couples with me on a sales payoff trip and it went well. I found the service excellent, the staff was very friendly and very polite, food was very good, excursions were interesting and varied so almost everyone could find something to do that interested them. The Crystal buses were clean and new and every seat had a lot of leg room . The ship was well maintained. This was a 50th wedding anniversary, a decade birthday and a cancer survival celebration for us so I spent the money for a Penthouse suite (206), but that didn't turn out so well.Read the nightmare that was, in the cabin review. I enjoyed several of the excursions we went on and felt that the guides were well prepared and very friendly. Overall had I been able to get some sleep it would have been a excellent trip. A "reasonably" quiet room is very important for me and by wife. We all expect some noises living close to others but this was on a scale that I have never experienced in over 40 years of extensive business and personal travel. Read Less
Sail Date August 2017
The biggest question mark about booking this cruise is whether you like group excursions or not. You'll be paying for them whether or not you partake because all ports have multiple excursions available at no extra charge. If you ... Read More
The biggest question mark about booking this cruise is whether you like group excursions or not. You'll be paying for them whether or not you partake because all ports have multiple excursions available at no extra charge. If you don't mind trooping along with 1-3 full coaches or if you are okay skipping them, you're fine and we can move along... Crystal's Mozart was a surprise on first, second and every subsequent glance. At first glance, her lines are a bit dated and utilitarian. Definitely not the sleek looks of competing ships from AMA, Avalon, Tauck ... (Viking ships are pretty utilitarian as well). On second glance, you realize she's double hulled and at least a third again as wide as all other river cruise ships. You come to appreciate the extra space provided from her broad beam. On third glance, you start noting how well Mozart has been refurbished and maintained. The ship is immaculate. A few more glances and you realize how beautiful she is. On top of the ship's appeal, with 90+ crew for 150+ guests, service is impeccable. Dining service can sometimes be a little slow but that's because all dishes prepared on board use fresh produce and all dishes are prepared to order. Unlike every other cruise I've been on, the food started out being very high quality and, if anything, got better as the cruise progressed. We plan a future ocean cruise with Crystal and look forward to comparing the culinary offerings serving a much larger guest list. The itinerary was fantastic, introducing us to cities locked behind the iron curtain for much of our lives. And, of course, Vienna is a hard city to top on any other river itinerary unless you add Budapest. Then it's a toss up. Read Less
Sail Date July 2017
I'm a frequent cruiser - although mainly the larger ocean liners. I recently strayed from course and took my mom on a CRYSTAL CRUISES RIVER CRUISE ON THE DANUBE. It was, in a word, SPECTACULAR. Let me start by saying I'm in my ... Read More
I'm a frequent cruiser - although mainly the larger ocean liners. I recently strayed from course and took my mom on a CRYSTAL CRUISES RIVER CRUISE ON THE DANUBE. It was, in a word, SPECTACULAR. Let me start by saying I'm in my mid 40's and my mom is an active 73. We live in the NYC area and are from the entertainment/media fields. We were looking for something more mellow than the traditional big ship offerings, as well as something elegant and steeped in culture-rich activities (tours). CRYSTAL CRUISES surpassed both my mom's and my expectations. The Mozart is CRYSTAL's first foray into the river cruise biz. It's an older ship, retrofitted and refurbished to the line's usual high standards. It's simply stunning. We landed in Vienna and headed straight to the ship. We opted to set up a private car thru Crystal, which was set up weeks prior to departure. The car service rep was waiting right as we walked out of baggage, led us to our driver and off we went for the 30 minute drive to the Mozart. The large SUV was spotless and the driver was friendly and professional. Upon first seeing the Mozart - you may or may not have a little moment of panic ("Wait, this is it?!?") The outside of the ship is very...river cruise-ish. Nothing mindlblowing. But the second you walk up to the glass entryway - WOW. The decor is modern yet elegant. It's clean lines, muted grays and creams...really classy. I looked into another line early on in my planning stages and was turned off by the decor, which looked like a botanical garden gone haywire (lots of florals and brocade-ish appointments; nice but NOT my style). The entire span of the interior of Mozart was dazzling in Christmas decor, since this was a Christmas Market-centric itinerary. Beautifully decorated Christmas trees in every corner, sweet winter gnomes popping up here and there (not creepy looking) and wrapped presents in silvers, golds, greens and reds. With the chill in the air it fast forwarded me right to Christmas Eve. Couples will no doubt feel a wave of love, moms/daughters (there were a couple of these tandems on board actually) will feel grateful for the opportunity to bond. Seriously, I probably sound corny but the Mozart brought such warmth to guests the second we walked on, and it really meant a lot I know to everyone. The crew is, again, amazing. And gorgeous by the way. My mom and I joked with our adorable "butler" Daniel that we were quite pleased with the aesthetics of the ship - EVERYTHING on the ship lol. Handsome young men and lovely women in their 20's and 30's mainly from places like Poland, Slovakia, Latvia. Hard working, friendly, patient and extremely professional. Things to just point out randomly: The average age of the guests I would say is mid to late 60's. This isn't a party ship by any stretch. THAT SAID - if you want to have fun on board, you can absolutely have it and more. My mom and I met two other couples on Day 2 and became inseparable. We would probably be considered the "fun crew" (there were little pods of us that grew as the days went on, then began to morph into one LOL). We would meet up in the mornings before our complimentary tours, sit on the same bus and hang together thru the day. It was fun to share these amazing cities with others. If we wanted alone time, we could easily have it. Everyone "got it"; no one was offended if you split off. But I have to tell you - stumbling on an authentic, locals-type German restaurant after our tour of Munich with new friends, drinking wine, beer, eating delicious food surrounded by a hundred old German men and women who had clearly loved this place forever was AWESOME. Tour buses were spacious, prompt and comfortable - luxury buses. Drivers were safe and friendly. Tours were great. Mozart offered many complimentary tours each day and those were perfect. Guides were just what they should be: Informative, pleasant, professional. We took a tour of the Mauthausen concentration camp. Do this, please. Those of us who did are so grateful. It was very overwhelming but it bonded many of us -- we realized in very stark terms how incredibly lucky we are. People who can afford a luxurious vacation with not a concern in the world walking in the same footsteps as those who were tortured by barbarians was not lost on any of us. Men, women, young, old from The States, Spain, Australia, etc all weeping like children. It was intense but left us feeling very lucky. After the tours wrap up, we usually found ourselves back on ship heading straight for the lounge. Attire on board and off was pretty much the same: Comfort, comfort, comfort with a splash of cute. The lounge can be summarized in one word: Neal. He's the entertainer; a one man show who really made the trip EVERYTHING. He's a cute Brit who plays piano, sings, charms and is hilarious. He sat with my mom and I on night two and we ended up grabbing him for dinner where we continued the laughs. He is equally warm to everyone on board, which is a feat given there are about 185 guests. Our group pitched in and jokingly "presented" him a blue sequined blazer on one of the last nights. He is quite fond of snazzy duds that only HE could get away with. That's the thing - 6 adults, touring Munich, giggling like schoolgirls as we ran around trying to grab that ridiculous jacket. It says it all. Neal, Brian - everyone was just so cool and so cute. And always professional. Watching women who are sitting there with their husbands of 30 years screaming and preening as crazy Neal performs his piano man routine was epic. The memories will last a lifetime. I will follow this up with the names of some folks to keep an eye out for - I don't have them handy but it's important to me to mention them. The food: As good - OR BETTER - than any NYC top tier restaurant, and that is no joke. Part of our crew was in the restaurant biz and they were very, very impressed. The restaurant is run masterfully. You can dress up or keep the causal vibe going but either way you are treated with excellent service from everyone. (Stefan the sommelier was adorable. I told him I wanted to bring him home so my fiancé and I could adopt him. But then he told me he was 32...). I could go on and on, and pretty much have. I just wanted to express how wonderful CRYSTAL CRUISE's Mozart experience was. Any questions - I'm happy to answer. Read Less
Sail Date December 2016
Crystal Mozart Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.6
Entertainment 4.0 3.7
Public Rooms 5.0 4.7
Fitness Recreation 5.0 3.9
Family N/A 3.9
Shore Excursion 4.5 4.0
Enrichment 3.0 3.6
Service 5.0 4.7
Value For Money 5.0 4.1

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