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5 Helpful Votes
Sail Date: July 2018
This was our second cruise with Crystal - we took their Baltic Cruise on Crystal Symphony last year - and were very happy with that. I'll list the things that we liked, and the things that went wrong. I have e-mailed Crystal twice ... Read More
This was our second cruise with Crystal - we took their Baltic Cruise on Crystal Symphony last year - and were very happy with that. I'll list the things that we liked, and the things that went wrong. I have e-mailed Crystal twice since we returned pointing out these issues, but other than getting a standard "form"-type reply, we've heard nothing. This was the President's Cruise and we met him, Tom Wolber, and his family, in Barcelona - so next, I'll be writing to him. LIKED: - Stateroom: Our stateroom on Deck 8 was up to the usual high standards, and the room attendants were very friendly, helpful, and kept our cabin clean. We typically had breakfast in our room and the Room Service staff were excellent - always a smile on their faces and a cheery "good morning". - Dining: The number of dining options, whether for dinner or lunch was excellent. From the specialty restaurants, like Prego and Silk Road, to the casual Bistro and Lido, both the food and service were excellent. - Entertainment: We often went to the Galaxy Lounge after dinner, and the entertainment was good. We especially liked the Crystal Showband and Dancers, and the Comedian. - Excursions: This was very much a mixed bag, excellent for the Bordeaux ones, miserable for Lisbon (see below) WHAT WENT WRONG. - Stateroom: Like a number of our new-found dining friends, the bed-linens and towels were overly-bleached, causing me to sneeze every night, and my wife to develop sores on her lips (to the point that she went to see the ship's doctor). One of our fellow travelers described their stateroom as "toxic". We called the Front Desk and were informed this was not unusual, and these items would be washed less aggressively. - Excursions: (1): Our first excursion, in Guernsey, was cancelled at the last minute, and all the others were full, so we created our own tour. (2): Bordeaux: We had an excellent guide, but on two trips the air conditioning on the buses didn't work, and we all got very sweaty. After many complaints, Crystal offered everyone on those two tours a discount. (3): This was our first trip to Lisbon, and we were looking forward to visiting the place where they make the delicious Portuguese custard pastries. But we were disappointed when they substituted a (closed) museum cafe. That, plus another bus with broken air conditioning (it was 103 degrees F in the shade), that the bus company had to swap out. Read Less
20 Helpful Votes
Sail Date: July 2018
We had previously cruised with Crystal in 2014 and 2015 and I was concerned about recent reviews about the Serenity. Our cruise involved ports in the UK, Ireland, Amsterdam and Belgium. I am happy to say that the overall experience ... Read More
We had previously cruised with Crystal in 2014 and 2015 and I was concerned about recent reviews about the Serenity. Our cruise involved ports in the UK, Ireland, Amsterdam and Belgium. I am happy to say that the overall experience concerning service and food was uniformly excellent. We did not experience any significant delays in service in the main dining room or speciality restaurants. Cabin service and service at the Lido buffet and other areas of the ship was excellent. Cruise excursions and featured speakers on the cruise were excellent. The evening entertainment which was a mix of on board entertainment staff or local talent was excellent. We always book a cabin on deck 7 and found ample space and drawers in the cabin. Cabin service was excellent. The staff makes an effort to know the passengers and we were happy to see staff from our previous cruises. We look forward to our next Crystal cruise. Read Less
14 Helpful Votes
Sail Date: July 2018
We have recently disembarked from the Crystal Serenity where we enjoyed 14 nights going around the UK and also stopping in Amsterdam and in Zebbrugge before returning to our point of embarkation which also served as the port of ... Read More
We have recently disembarked from the Crystal Serenity where we enjoyed 14 nights going around the UK and also stopping in Amsterdam and in Zebbrugge before returning to our point of embarkation which also served as the port of disembarkation, namely Dover on the Irish Soliloquy cruise. We thought it would be helpful to post this review. We recognize in so doing that some of our comments will be of more value than others, with the ship heading to dry dock shortly. Embarkation was a breeze. It started punctually at noon for us and we were onboard and seated in the MDR for lunch by 12:45. All necessary formalities were handled in the lobby adjacent to the Crystal Cove. Our room was ready for us as soon as we checked in and thanks to our travel agent, our various special requests were dealt with and our room properly stocked and augmented with extra items we usually like to have before we even set foot inside. We were warmly greeted by all of the folks we came in contact with from the ship—some who we had seen in October and others who we had not seen in a few years. Called by name and warmly received and acknowledged, we were welcomed “home” and very much felt that way. We settled for our customary embarkation lunch which for me was THE COBB SALAD and a half order of the spaghetti Bolognese. One thing which was immediately noticeable was that the portion size of the Cobb was small—about the same size as it had been when we were last on in October 2017. It was not puny but the portion size was such that a person with a reasonably sized appetite would likely want more and as we all know, requesting additional portions or special orders was not a problem. Throughout the cruise we found the food portions to be appropriate portion sizes at least according to our personal registered dietician. The menu usually presented sufficient options to select from and only the final night's dinner was disappointing with food lacking in seasoning, overcooked, and poorly presented. The dessert options were, perhaps as a side benefit to our efforts to control our waistlines, reasonable in variety and portion size. And of course we availed ourselves on a couple of occasions to request special items which we enjoy like the wiener schnitzel and the sole meuniere. We found our luggage was in the room within a very short time after we finished lunch and well before 3. The condition of the room slowed wear and tear and while cleaned nicely, the ship is showing its age. A couple of items worthy of particular note: The shower controls have been replaced since we were last onboard and the new mixing apparatus does not get hot to the touch as the old one did which is a nice change. Also turning the shower on and off and adjusting the temperature is easier with the new handles and apparatus. It also appears, but I cannot be sure, that there is a prefilter on the apparatus or actually directly below it, so the water did not seem as harsh over long periods of use. The option of a Aramis (?) products as an option (since we are not fans of the musk scented skin care products) was lovely and helpful. The clock in out stateroom no longer sported a socket for an iPod which was no loss. The new clock had a nice easy to read face and easy adjusting instructions. Very helpful. The cushions on the veranda which had been a powder blue color are now a slate grey color which shows less dirt and may wear better. There is a new computer sign in regimen which was again revised about three days into our cruise with another interface which, like its immediate predecessor allowed us to sign up and login from our stateroom. Connectivity was sketchy in our stateroom and we were located fairly close to midship on the 10th floor, but connectivity from locations in the common area were excellent. Speed and bandwidth continue to be a problem which the company has stated that it intends to address during drydock. In the meanwhile my wife and I were each allowed to register two devices to be used at a time on the internet. But as Crystal is quick to point out and as we long ago understood and appreciate, download times are still much slower at sea than on land. There were several choices for entertainment nightly, many shows in the Galaxy being performed twice each evening for early and late seating passengers. Local shows were also brought on in Dublin and in Scotland and a delight as always. And some new acts were also well received as was the new production show Crystal In Motion. Post late seating dinner and late shows in the Galaxy, there were a few choices—dancing in Palm Court but attendance there in the later hours was sparse, a duo in the Crystal Cove on some evenings which again was sparsely attended and the wonderful piano playing of Scot Mitchel who is grossly under appreciated for his talents on the ship, and then there was the busiest spot —the Avenue Saloon where Perry Grant kept the room packed nightly and the nonstop laughs and music going most nights until after midnight (without taking a break from the start of his set at 9:45 until he ended his cabaret performance). Some evenings seating was problematic as that venue just cannot contain all who wish to see him. We continue to wish that Perry might be moved to the Stardust and that room set up in the evening as a sort of nightclub with tables and chairs on the dance floor and Perry at the piano on the stage. The Stardust was used 3-4 times during the trip for other shows and Perry played one night there to a SRO audience, but it is under utilized. The push and pull of competing expectations of the Avenue Saloon does contribute to some ill will among some passengers. During the late set which Perry does, which both Crystal and he typify rightfully as a cabaret, some of the more inebriated passengers at the bar disrupt the enjoyment of those who come to the cabaret to experience Perry Grant. The professional that he is, Perry soldiers on, but for guests it results in some harsh words and irritation which makes the evening less pleasant. The bar personnel continue to have difficulty cutting off people who have had too much to drink. When we were onboard in October we saw a gentleman fall not once but twice from a bar stool and it was only after he fell the second time that he was escorted out—but not before his conduct disrupted the performance. We opted to take only one shore excursion during the cruise as we had been to most of the ports before. Some like Dundee, only really offered golf enthusiast excursions which did not interest us. Others like Guernsey offered more variety but the nature of the port is such that options are limited and expensive. We showed private guides who we hired on our own the little pamphlets about each port made available the night before and on the day of various ports of call and at least one noted to us that the data was inaccurate and appreciably so. Those guides need to be updated for accuracy. The population count for Belfast alone was off by several hundred thousand people. We also heard from tablemates that in Bruges that leaflet gave incorrect information about the point of drop off and pick up for the shuttle. We enjoyed a sort of last hurrah at our late seating table of eight which was curated by Mario Gallo. We enjoyed sharing dinner every night with the same other fellow travelers, and while we did not discuss politics or religion we were still never at a loss for topics of conversation each night and often were among the last folks to leave the MDR. One subject which was discussed at length at our table, was the fact that the new post dry dock dining arrangement appeared to put the final nail in the coffin of being able to have a table for 8 of people put together by the maitre d’ to which one can return nightly to the same wait personnel and same dinner companions and we think that it be a grave miscalculation on Crystal’s part. In the past two cruises, we found that the folks who ask to be assigned to a table of 8 were very upset to hear of the elimination of that option. I discussed this item with both Mario Gallo and Leo Assmair. Neither seemed able to do other than toe the party line that we could put together a table of people and come to the maitre d each night with them in tow and see what he could do to arrange a table. The issue, as we tried to explain, is that the “matchmaking” was something we would need days to try to accomplish rather than the maitre d’ knowing the personalities of those of us who have cruised before, doing so. When I posited the notion of dedicating a small portion of the dining room at a given time, say 8:30 for people who wanted to eat at a travelers table every night to do so, it was summarily dismissed. Instead Crystal is determined that after the dry dock is done, there will be enough tables and seats in the dining room so that all 980 guests could all be seated in that room if they wished on the same date and at the same time...which will NEVER EVER happen. With multiple restaurants to choose from and the addition of the Brazilian dinner venue and the replacement of Tastes with Silk, coupled with the rebranding of the Nobu outlet as Umi Uma, the powers that be still want to load up the MDR with rows of tables upon rows of tables for 2 or 4. One look at the seating from the Symphony tells the story. Think school cafeteria seating, rows after rows of 2 and 4 tops, separated by about a foot from one another. Like a dining hall. Very sad. It is difficult to understand what Crystal has been up to of late. They are slicing 14 day cruises into two 7 day pieces to attract those who can’t afford a 14 day cruise, they are going to “as you wish” dining to attract the younger crowd of cruisers (the same ones who can’t afford more than a 6 or 7 day cruise or can’t be away from their obligations at work or at home for more than a week, while turning their corporate back on those of us with longevity of loyalty to the line ignoring requests to maintain some semblance of travelers table options (more than once a week or once a cruise), they had Perry Grant set for November and December and many folks signed up for that cruise because he was going to be onboard and has quite a following. They then cancel his engagement and several customers cancel their cruises. How is this helping the bottom line? We have spoken with employees onboard who have confided that they may not be returning preferring instead to move to the river boats closer to home, and others who say that what they have heard from passengers who have been on Symphony about the new dining arrangements is disturbing. We know of families who have opted to not sign up for more Crystal cruises until the dining room situation is made more palatable. As for us, we have opted to book two cruises with another line to explore our options. We acknowledge that these are first world problems and we need to recognize the need for change and give it a try and try it we will. We will be onboard in December and approach these things with an open mind. So time will tell and we will, ultimately allow the the power of the purse to show our determination about these changes. Indeed there are other options and while we would much prefer to stay with Crystal, we will need to see if the new way of doing things results in an equally pleasurable experience for us. That would be ideal but only time will tell. Read Less
14 Helpful Votes
Sail Date: August 2016
This was our fourth cruise within three years having previously sailed with Celebrity, Holland America, and Princess. We are a couple in our mid-thirties. We chose this cruise because it fitted in with times we could both take holiday, ... Read More
This was our fourth cruise within three years having previously sailed with Celebrity, Holland America, and Princess. We are a couple in our mid-thirties. We chose this cruise because it fitted in with times we could both take holiday, left from a UK port, and was going to places we hadn't been before (in France) - a final important check\consideration was that Crystal was reasonably well rated well by recent passengers. The ship was in superb condition, arguably better than younger ships; everything was polished, clean, and in 'close to new' condition. A fairly small ship by today's standard we found it to our advantageous as it cut down unnecessary time walking between different venues. A similar size to Ryndham (Holland America) however a key difference we observed was that it never felt crowded on Symphony, in fact it was the least crowded ship we've sailed on yet. There are potentially two reasons for this; either it was undersubscribed (possibly because people concerned about terrorism), or the age of the passengers meant they slept a lot or otherwise entertained themselves - possibly a bit of both. We stayed in cabin 7087, which is the E1 category with a limited view, for which I've written a separate review in the cabin section (and hopefully it will let me upload a photo so you can judge the level of obstruction for yourself). Dining; breakfast was very good and we always ate it in the Lido cafe (I think you could also go to main dining room). I like healthy breakfasts and wasn't disappointed as there were a lot of tasty options including birchers, smoothies, yoghurts, fruit, as well as the usual eggs, sausages, beans, bacon (for less health conscious people). I was very happy with the variety of juice on offer, and had fresh carrot juice almost every day - while other cruise lines have also offered variety of juice, other than fresh orange, it's always been from the carton, so this was a step up for me. Lunch was also very good with a reasonable variety of food, and different things served each day so we didn't get fed up with the same thing, and again we opted to eat lunch in the Lido cafe. Dinner was reasonable to excellent - the three courses in the main dining room were to a good standard, we also ate in both of the specialty restaurants (at no extra charge) and found them both (Japanese & Italian) excellent even though I don't eat sushi (luckily there were other options at the Japanese restaurant). The Italian restaurant Prego was my favourite though, and it's the first time I've ever been served soup within a bowl made of bread (maybe I've led to sheltered a life!). Besides these dining options there are also other smaller venues where you can grab a sandwich, burger, or cakes depending on your fancy - these places were never crowded. As Crystal is all inclusive, all drinks are free unless you order something really special (I'm not sure what as I ordered anything I liked and was never charged). There are a number of bars you can get drinks from (also available when dining or lounging by pool) and staff are very available to take your order and will even walk to a different bar for you if the one your at doesn't make that kind of drink. As well as my juices I had a number of cocktails, mocktails, beers, wines, and penacolada's (apology for the spelling?!), and I saw a lot of other passengers enjoying copious amounts of what looked like champagne. Entertainment was low key, the main show entertainers were really good performers though they are only on for 45 minutes a night and generally do a bit of singing and dancing which while excellent, I would have liked to see a proper full musical play (even a mini one) instead of just excerpts of musical plays. That said though, it was good enough to go back to each night as they did mix\change it up so it didn't get repetitive. There was also a magician on board however you needed to book to see him which we didn't so I can't whinge about that as my own fault. The rest of the entertainment consisted of people playing piano, some big band playing, some jazz, and a bit of pop music from different era's - nice and pleasant to listen to while having a drink but all fairly laid back. Activities consisted of some lectures (mostly UK monarchy and WWII), knitting / needlework classes, how to use your ipad, and some other things I can't recall. All said and done, there wasn't much going on and to be honest given the age demographic I don't think there was a lot of demand for much to be going on. For myself this was a bit disappointing but I can't complain too much as I knew the activities would likely be tailored towards the older generation. For information, about 95% of guests are probably in bed by 10 pm - the upside is you'll always find a seat and ready waiters in any bar around the ship!! In fact I think a lot of the staff seemed underused so it really was very quick service in all respects no matter what the time of day. Our ports of call were; Tilbury (we live in London so no point discussing this), Honfleur, St Peter's Port, St Malo, and Bordeaux. Honfleur was quaint and lovely, St Malo was amazing and I wish we could have stayed overnight (as well as going around the city we also went swimming in the sea). St Peter's Port was a bit boring but perhaps that's because I'm British and it wasn't so novel to me as I may be to an American. We got the plane back to UK from Bordeaux so can't comment on it - though I have stayed there a week once in a chateau which was refreshing. The age demographic is slightly older than other cruises we've been on, I'd say 97% of passengers were over 60, I'd guess the average may be around 70. That said they certainly weren't geriatric and there were almost no zimerframes in sight, they were mostly pleasant to talk to - even the ones voting for Donald Trump. Although we are in our 30's we were looking for a laid back \ lazy holiday as our last one was a tour of Iceland in a rented motorhome followed by a week in New York, so we were not objectionable to the pace of life on board as we felt like being less active than our previous holiday. The library was well stocked with DVDs including some very recent releases. There was also a cinema on board though we didn't take the opportunity to use it. Worth a mention is that this is the first cruise where they didn't try and sell us art, jewellery, or pointless crap they we don't want and don't need, in fact the shops were barely open at all - quite refreshing! All in all, a good cruise, and recommended to those who want a laid back holiday and be able to order whatever food and drink they like without thinking about the cost or tipping. I would go again if in a similar mood and I liked the ports of call. Read Less
6 Helpful Votes
Sail Date: July 2016
We chose this cruise as one of our group had done a Crystal cruise before and always considered it a cut above the rest. There were many ways in which this was an excellent cruise from a first-rate company but we are still not sure if we ... Read More
We chose this cruise as one of our group had done a Crystal cruise before and always considered it a cut above the rest. There were many ways in which this was an excellent cruise from a first-rate company but we are still not sure if we prefer Crystal to the Grill class on Cunard or vice versa. The jury is out. What we liked on Crystal: a beautiful ship with some very relaxing indoor and outdoor areas- particularly attractive were the Palm Court lounge, the pool area and the glass-covered area; very well-motivated and pleasant staff in all areas ensure attentive service at all times; high quality cabins with good bathroom facilities (half-tub) and very good sound-proofing; superb library with wide-ranging stock of books/ dvds/ games; impressive standard of speakers and enrichment activities; lots of space so that we never felt crowded. The dining was very good but probably not of the same standard as the Grill class, although it was wonderful to have access to drinks without further payment. One disappointment was that the cafeteria, the Lido, was frequently open for very restricted hours and so we had to go to the Trident grill (hamburgers and pizza) after a morning trip rather than having a proper lunch. Apart from the Dining Room, there are three speciality options- Prego (Italian), Silk Road (Thai) and a sushi bar. We only tried Prego. This was a good alternative to the main Dining Room, although with a relatively limited selection of options. Normally passengers get two 'free' trips to a speciality restaurant but on this cruise we had four each, which was generous. The shore excursions organised by the company were expensive, especially with the exchange rate, and they ranged from the superb to the very disappointing. There was always a shuttle to the centre or (London) the nearest station. The ports were interesting, as follows: - St Peter Port: beautiful destination with the possibility of taking a 91 or 92 bus around the island for a £1 tour; - Waterford: much better than expected: within a short walk of the drop-off point, we found the Waterford Crystal factory (worth a tour), the Viking museum, the superb Medieval Museum and the Georgian Palace. - Dublin: two days here which allowed us to do the hop on, hop off bus on one day and a locally-sourced trip to Malahide Castle and then the coat on the second day (all the open tour bus companies seem to do this trip). We did a ship's tour to an Irish folk evening on the first night. This was horrendous- mass catering (break in polythene wrapper), boorish singing and only about 10 minutes of dancing. -Llverpool: very interesting to visit different quarters of the city from the shore line; a very warm welcome from the shore staff and volunteers here. - Belfast: we took a ship-organised trip to the Giants' Causeway which was very well organised but others took the shuttle in to town and then a bus/ taxi to the Titanic museum. - Isle of Skye: we did a ship's tour of the island, which was interesting; with hindsight, would have taken a local bus and/or tour to the archaeological sites. - Kirkwall: there is plenty to see in this small town (cathedral, visitors' centre, palace, wireless museum and good shops) or there is the possibility of going round the island to see wartime sites. - Edinburgh: we docked at Rosyth and it was a long trip in to the centre of the city. Had two days here and visited Britannia on our own by local bus on the first day and then did a ship's excursion to Scone Palace/ Dunfermline Abbey which was very badly organised. A local group of musicians and dancers did an excellent show on board on the first night. - London: a day from Tilbury. Took the train to Fenchurch street (easy 45 minute journey) and then went to Buckingham Palace. Shuttle bus from the ship to the station. This was a very port-heavy trip which some on board found tiring. The other passengers are mostly American with a number of guests from Japan, Mexico, Australia, New Zealand and South Africa. There were very few British guests, presumably because of the destinations. Passengers were mostly 50+ I would say and there were hardly any children/ families on board, again perhaps due to the destination. Read Less
41 Helpful Votes
Sail Date: July 2016
I just returned from the Grand Britannia cruise with my mom, sister and daughter. We had adjoining staterooms. Here are my thoughts: The good: Overall food quality was very good in all venues. We loved Prego and Silk Road, liked the ... Read More
I just returned from the Grand Britannia cruise with my mom, sister and daughter. We had adjoining staterooms. Here are my thoughts: The good: Overall food quality was very good in all venues. We loved Prego and Silk Road, liked the MDR, liked Lido, and liked Trident. We got room service breakfast several times and that was also good. And we had WONDERFUL service in the MDR and in Prego, very fun, warm, and caring servers (Nikola and Stanko in the MDR). We also loved the Avenue Bar and their bartenders. We liked the overall itinerary as well, circling the UK. The bad: I am in the camp of those who feel the veranda staterooms are cramped and very worn. The "couch" was stained, the carpet coming up by the veranda door, the chair ripped, the throw pillows disgusting, and the design of the lights in the headboard absurd when the beds are twinned. The veranda was dirty and sticky (they cleaned it our last day). The cabins were also not wonderfully cleaned, with extraneous hair and an old shampoo bottle greeting us at the start. Not fun. Crystal's website is also horribly designed and primitive, with very unreliable functionality on mobile. Hello, 20th century UI! 1995 called and they want their systems back. The ugly: Five things really made me dislike this cruise. First, the ports used by Crystal for London, Dublin, and Edinburgh really made any kind of immersive experience in those cities impossible to achieve, given the horrible shuttles employed. I sat on the Edinburgh shuttle for over an hour and a half one day, and only part of that was due to traffic. Even more fun, I sat on a bus for the final day's shore excursion (and there were only FOUR choices on that day) for more than FIVE HOURS due to traffic from the stupid location Crystal used. Even Dublin was disappointing as no shuttles ran after 8 PM so it was difficult to stay late in the city. The combination of horrible docking locations and abysmal shuttle services really cut into my enjoyment of the cruise. Second, I made spa appointments very early on for all of us, but the experience I had in the spa is the worst I've ever had in a spa due to cleanliness. There's only one bathroom in the changing room. When I entered, it was full of diarrhea and blood, completely disgusting and very smelly. Bloody toilet paper was in the trash can. All the other trash cans were overflowing as well, and cast-off robes and slippers were on the bench. I brought this to the attention of my provider and they were going to clean it up, but when I finished my service (also really disappointing because the massage table was ancient and could not be adjusted for the proper angle for my neck) things had been only slightly cleaned (the smell still lingered). I took a shower and there were HUGE clumps of hair in the one shower where the tap worked. UGH. If you're going to have a spa with prices like this and a tiny changing room, you MUST keep it FLAWLESSLY clean. Otherwise, yuck, yuck, yuck. Third, I am mid-fifties and I like technology. The internet connection available on this cruise was AWFUL. The wifi did not work more than it did work, and even the wireless data was not available for entire days at a time. I have to occasionally look in at work when away and there were days when I could not. I am not cruising again until this problem is fixed. Fourth, I think $50 for the jpeg of pictures purchased is outrageous given the cost of the printed pictures themselves. Those flash drives cost 50 cents, so this is a markup of what, 10000%? The photographers were good but the price overall, even on prints, is beyond gouging. Finally, the lack of any evaluation of shore excursions made it difficult to choose good ones. While we had great fun with, for example, the Belfast Food Tour, other excursions ranged from disappointing to excruciating. Other cruise companies provide an opportunity to rate the shore excursions publicly to help guide one's choices (and I would assume to help the cruise company offer the best of them). The shore excursion staff was not even interested in my verbal feedback. One got the impression that some of the staff (shore ex and front desk) felt they were babysitting spoiled kindergartners, that they had heard this all before and were listening only because they had to (indeed, one person said, "I have heard this complaint many times before." Excuse me? If you have heard it many times before why did Crystal not change things?). Overall, while the dining staff was very good, I am left with a huge feeling of fundamental disrespect for passengers (particularly A and B category passengers). Crystal is expanding like mad, but I recommend they look again at their core competencies. Good food and great wait staff is only going to get the line so far. I do not plan to cruise Crystal again (I had a much better experience last year on both Silversea and Seabourn). PS Ironically, when I tried to do Crystal's followup survey on my iPhone it failed and crashed. So Crystal, here is your feedback. Read Less
20 Helpful Votes
Sail Date: July 2016
We are well 'crystallized' but found this cruise below expectations. Embarkation was well organized although no one especially greets or escorts you once you step on board. Our cabin was well maintained and serviced although our ... Read More
We are well 'crystallized' but found this cruise below expectations. Embarkation was well organized although no one especially greets or escorts you once you step on board. Our cabin was well maintained and serviced although our stewardess never introduced herself and we never exchanged a word with her. Odd ! Many of the crew were service oriented but they seemed less related than previously. Despite this being a 14 day cruise there was little to no effort to learn names. What were the negatives for us? -Our room service breakfast was interesting...containing items we didn't order or omitting some we did -We had to chase (via LA) gifts we had received. -The MDR was closed for lunch in several ports, a somewhat new & annoying policy..No, everyone does not get off in every port 13 days in a row. -The 7pm shows for 2nd seating interfere with pre dinner relaxation. -The CD didn't t seem to chat with passengers..no banter pre show -The Internet was mostly non functional...no explanations offered. -Why Tilbury, docked for the last day...far from London..only those tours offered...no place to even walk around..and a long trip to Heathrow. -They have become a different product with teeth whitening, acupuncture, non surgical facial injections being pushed. Not very cruise-like. -The emphasis on remaining in port overnight sounds better than it is since transport into the city is often challenging. It was 45 minutes into Edinburgh. On a positive note..cuisine was of good quality and nicely prepared. The Lido has wonderful salad offerings but the steam containers remind me of a cafeteria . All of the folks who have remarked that it is impossible to carry your own plate, would not have said it this cruise. Prego was excellent and Silk Road also. We had excellent table service at dinner from Diogo & Eleza as well as sommelier Bogdan. Frankly, disappointing and no longer glittery. Read Less
21 Helpful Votes
Sail Date: June 2016
This was our first cruise with Crystal and was a short 'try-out' before trying something more ambitious. I don't think it would be possible (for me at least) to cruise without a few niggles, but in this case they were very ... Read More
This was our first cruise with Crystal and was a short 'try-out' before trying something more ambitious. I don't think it would be possible (for me at least) to cruise without a few niggles, but in this case they were very few and far between. The only negative worth mentioning is that I felt the decor, both in our suite and in some areas of the ship, were somewhat dated. The positives far outweighed this single criticism and we shall certainly cruise with Crystal again. We found the food to be generally excellent. Both specialty restaurants, Silk Road and Prego, were outstanding. We were very pleasantly surprised at the high standard and variety of the entertainment in particular, but also the enrichment options available. We didn't get to try all of these, but those we did (the onboard speakers and golf pro) were excellent. Service throughout the ship was exemplary and the general ambience onboard very enjoyable.. There was an interesting selection of excursions which were well executed and organised. The suite was comfortable and well-maintained, although perhaps a little dated. The bed was very, very comfortable as were the quality bed linens and pillows. All in all, a very enjoyable cruise experience and one we expect to repeat. Read Less
7 Helpful Votes
Sail Date: June 2016
This is my second trip with Crystal. I arrived in London the day before embarkation and enjoyed seeing the city. On this occasion I was unable to use the arranged transfer to the ship as I did not receive the information about where and ... Read More
This is my second trip with Crystal. I arrived in London the day before embarkation and enjoyed seeing the city. On this occasion I was unable to use the arranged transfer to the ship as I did not receive the information about where and when to be ready. Instead the friend who took me around London took me to the port and I was able to board. The embarkation was extremely easy and straight forward. Crystal Symphony is beautiful and it was lovely to be greeted left and right by the staff who remembered me from my previous trip. As on the previous occasion, this treatment continued until I retrieved my luggage for check-in at the airport in Copenhagen. The food in the main dining room was specially good, and the friendliness and charm of the staff made it perfect. I enjoyed dining at Prego and Silk Road and on this occasion I attended the Vintage Room dinner. That event was wonderful, and I specially enjoyed the wine selections. The entertainment venues on this trip included a couple of performances I had enjoyed before and new ones, two of which I was able to attend. The performance by Gregory, the violinist, was remarkable. The performer was very charming as well as being supremely talented, and his music selection ranged from Argentine tango to gypsy ballads. It was a wonderful performance. I can say the same about the performance Imagine. The part where the two performers spun together within the confines of a large hoop/circle frame was incredible and visually beautiful. The excursions I joined on this itinerary were for the most part very enjoyable. My excursion to Merdo Island in Arendal was fabulous - the island is beautiful, as was the route to get to it, and the excursion guide was very funny and knowledgeable. The volunteer excursion in Amsterdam proved to be both satisfying and actually fun, which is a surprise seeing as it was physically trying in unexpected ways. It should not have been unexpected, though, but that was my own fault and not the cruise line's. The one excursion which was not what I expected was the one to the west coast islands, and that was because it was very rushed and did not provide enough time to really see the beautiful places we visited. That guide was, as I have come to expect from Crystal, extremely well-versed in the history of the area. There are just two particulars that I do wish had been different on this itinerary. The first was that though the number of passengers on this trip was slightly less than that of the previous trip, the ship seemed crowded, and I suspect this was because of the presence of much younger travelers and children. I do not enjoy traveling with younger travelers but I do not feel this should have made it as annoying as it turned out to be. I did wish to spend time in Palm Court reading but I could hear the screaming of children coming from the adjacent Waves, the teen's activity room. The time I spent by the pool was marred by the screaming of children in the pool. There were a few more incidents where the younger travelers made their presence known. I do wish that either the accompanying parents had been more attentive or that I had chosen an itinerary earlier in the year, as with my previous trip. On that occasion I saw only a few toddlers and one teenager. The second particular was, as with the previous trip, the planning of the events. Some events, such as the Vintage Room dinner, were set and when other events were scheduled at the same time, I could not change my plans and had to miss those other events. I would very much appreciate having events scheduled earlier or receiving earlier notice of the schedules. Having said all of this, I will travel with Crystal again. The staff, the excursions and the service make it worth it for me. Read Less
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