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19 Helpful Votes
Sail Date: December 2018
The ship is truly showing its age ,even after a major drydock. We stayed in a new seabreeze penthouse. Sofa was so hard that it felt as if we were on a park bench. No bed ruffle to hide our luggage. Ship is all cut up and just not ... Read More
The ship is truly showing its age ,even after a major drydock. We stayed in a new seabreeze penthouse. Sofa was so hard that it felt as if we were on a park bench. No bed ruffle to hide our luggage. Ship is all cut up and just not graceful. Not many public spaces. Mozart tea was served and i was brought tea without a cover and the cakes tasted as if they had freezer burn. Too many smoking areas on the ship. No introduction to the officer staff.or medical staff. The palm court is no longer a comfortable place to sit and watch the ocean. They chopped up the room with a huge bar and halving the size of the dance floor. The spa is showing its age.. so, so ,small. One more thing.. i was surprised by the lack of the handwashing reminders! Many times when i put my hands to get the hand cleaners at the restaurant I found they were empty or not working. The food was very good though. We travel alot and frankly the ship and Crystal just disappointed me. Read Less
Sail Date: December 2018
First time on Crystal and not impressed. Lots of little things disappointed us and we did not feel it was worth the money or lived up to the hype. Food was average and we have had lots of better meals in our hometown restaurants. ... Read More
First time on Crystal and not impressed. Lots of little things disappointed us and we did not feel it was worth the money or lived up to the hype. Food was average and we have had lots of better meals in our hometown restaurants. Excursions were overpriced and terrible! Staff was nice but struggled serving a full ship. We often had to flag down our wine steward for refills. Long time Crystal cruisers commented that things have gone down hill with the new ownership. They needed a dedicated children’s section in the main dining room so other diners were not impacted by children crying, whining, etc. Lots of little things disappointed us given we are long time cruisers. They ran out of food items like tea bags to make decent ice tea. Hallway carpets are worn out and need repalcing. They say the cabins have 110 and 200 outlets but there was only one 110 outlet and it was by the vanity. If you wanted to plug in something by the bed nightstands you need to bring plug adapters. Save your money and go on other high-end cruise lines. Read Less
9 Helpful Votes
Sail Date: December 2018
Our recent time on Crystal Serenity was comprised of several cruises starting on December 21, 2019 Crystal Serenity: December 21, 2018 – 16 Day Holiday Cruise January 6, 2019- 7 Day California Coastal Cruise January 12 , ... Read More
Our recent time on Crystal Serenity was comprised of several cruises starting on December 21, 2019 Crystal Serenity: December 21, 2018 – 16 Day Holiday Cruise January 6, 2019- 7 Day California Coastal Cruise January 12 , 2019 85 Day Los Angeles to Monte Carlo World Cruise April 7, 2019 11 Day Monte Carlo to Venice Cruise April 18, 2019 9 Day Venice to Athens Cruise April 26, 2019 7 Day Athens Round Trip Cruise Overall Summary During this voyage we celebrated our 100th Crystal Society milestone a few voyages before departing Serenity for Mozart. We have sailed Crystal since 2002. This was our ninth World Cruise. It was our second longest time on board Crystal. Overall, our experience was outstanding. This isn’t to say that everything was perfect all the time. Rather, as a whole we had a wonderful time and the positives significantly outweighed the few exceptions. We were fortunate to have excellent weather other than a few days in Hawaii with rain on the Holiday Cruise and just a few days at sea with choppy seas. Although we boarded on the fourth cruise after dry-dock you would think the changes including new dining venues and open seating were in place for years. The vast majority of the crew were on-board for the dry-dock and you could see on their faces and in their words their pride of what was accomplished in the dry dock. The ship looks better than ever. We had a wonderful experience. It was great to sail with guests some of whom we hadn’t sailed with for four or more years and to meet many new guests for the first time. We had so many nice times with the guests from Yoga for Anne Marie, from Indoor Cycling Class and Paddle Tennis for me, and from people we met over the course of the cruise including some special people from this board. We felt right at home when we sail with Crystal and that includes Symphony which we don’t sail often, Serenity which we do sail often and Mozart which we sailed this onetime. The crew across all three vessels is amazing IMHO which I will discuss later in the review. Below please find narrative and a rating of the categories I chose to include in this review. Ratings are tough because if this was my first cruise I might rate something differently and sometimes higher. As I mention below, we had an extraordinary time. This doesn’t mean that a few items could not benefit from changes and I note them. Also, while we loved the cuisine, this doesn’t mean that every item we had was perfect. Rather this means that overall we thought the cuisine was terrific. I can remember a handful of times where something was not to our liking but given we had hundreds and hundreds of different items that says a lot IMHO. As I always say the only opinion that matters is your very own, and that applies to all things in life. These days when someone asks me about an opinion about a cruise, hotel, restaurant, port, tour or an entirely different area such as automobiles, movies, books when I give my opinion I preface it like this. If it’s something I like I will say this works for us and the reason(s) why but quickly mention this is my opinion and it might not work for you. Conversely, if we don’t care for something we will say that and explain why but quickly say you might like it. Also, experiences can vary. For example, I have found that weather can impact an experience on or off the ship such as encountering bad storms at sea or torrential rain on land. I also think t other factors come into play such as those you are sharing the experience with and the overall length and overall guest occupancy on a voyage. Most of this is subjective. With that said here goes. Embarkation/Disembarkation - Excellent Embarkation was very smooth. The information provided ahead of time via PCPC and the ability to check in guests on board the ship facilitates an orderly embarkation. Disembarkation went well. We used the Crystal Car service and were guided off the ship by the concierge who turned us over to one of the local representatives. We were taken to the incorrect area for our vehicle but within a minute that was corrected when another representative came over and brought us over to the correct location. Cuisine/Beverages - Outstanding I thought that the cuisine was better than ever. Waterside benefited from open seating with it operating more of a restaurant and less of a banquet facility. This translated to better presentations, with warmer moist food served. Umi Uma (Japanese Specialty Restaurant) has a new and enhanced menu as Symphony had after her dry-dock. Prego continues to have food that we enjoy very much. On the World Cruise they modified the menu on each segment to replace some items with new items. We enjoyed the new Asian Restaurant Silk. Food is served family style. Over a few cruises we tried a variety of items and determined which ones worked best for us. We also learned after placing our order how to sequence the food to avoid too many items being served at once and getting cold. We ate at the new Brazilian Restaurant Churrascaria one time as we did on our Symphony cruise in 2018. We think it’s a great concept but for us it’s a dining venue that we will only go to occasionally. Since inclusive rolled out about six years ago this area has gone through its own evolution. This includes a greater diversity in wine and spirits offered. In addition Crystal under the direction of one of its former Bar Managers has developed special drink menus for Gin and Manhattan’s. Overall Ship – Excellent The ship looks great, and the enhancements made to the public areas during last years dry-dock are amazing. This includes the major enhancements made to Waterside, Palm Court , Stardust, Computer University along with new carpeting. Waterside not only has a new look, but it has enhanced the dining venue between allowing for the rollout of open dining and it becoming quieter with smaller tables and changes to reduce overall sound levels. Palm Court is beautiful and still serves many diverse functions. Stardust is better positioned to support groups and very special in the evening when on one or two selected evenings it transforms to a supper club. The Computer University is beautiful and has all new computers. It flows so much better as they opened up the entranceway. I would have given the overall ship an outstanding except for one area. I believe that some “detailing” work is needed on the standard rooms and suites . During this cruise we were in three different rooms so that gave us some additional perspective on this. Itinerary – Excellent Overall we enjoyed the itineraries and that started with the Holiday cruise of Hawaii. We appreciated the World Cruise going mainly from the East to the West so we turned the clocks back rather than forward. In most cases the schedule called for us to arrive to ports early morning which we prefer and stay until 6:00 PM or later. If I had one wish, it would be like this. One is not to arrive to any port after 9:00 AM and especially not 11:00 AM or later, especially if you are there for one day. Late morning arrival make eating lunch challenging while trying to enjoy the limited time you have in port. Second would be to minimize departures where you leave at 7:00 to 9:00 PM rather than 6:00 PM as I believe it changes the evening experience. While we don’t gamble or frequent the stores much, I just think with those venues open and the ship sailing it is different than when you are in port With this said I realize for departures they are trying to find the right balance and sometimes the driver are the tours and trying to give people more time in port. As to last morning arrivals I think most people would enjoy an early arrival and sometimes I believe a voyage would be enhanced with maybe one less port to allow enhanced time I the other ports. This is just my two cents. Apart from this we loved the vast majority of ports including some that we visited for the first time, some that we hadn’t visited since 2005, 2007 or 2008 and some that we have visited recently but enjoy seeing again and again. We had some surprise ports in terms of their sheer beauty as they were first time visits for us. Entertainment - Excellent The evening entertainment has been going through an evolution the past few years with greater diversity in the number and choices available at night. We very much enjoyed that there were regularly four different acts playing in the lounges in the evening and on many nights there were two different acts performed for the shows. The new times of the shows based on open dining work better for us. Enrichment - Excellent The World Cruise included some segments where Ocean Views was offered and the talent was so strong they had two panel discussions per cruise on at least two of the segments. Ocean Views is a panel discussion comprising three or four panelists. The format allows for a question to be asked, for the audience to respond by voting with a hand-held device, for the results to be shared, for the panelists to provide their respective thoughts/opinions on the question and for the audience to vote again with the results shared. They covered five or more topics each time. We thought these were some of the best Ocean Views we had seen with a strong moderator and strong panelists in place. Overall, we enjoyed the lectures and appreciated there was more emphasis than we had seen before of having speakers on board from countries outside of the USA. The item that I would like to see addressed is not having speakers lecture who continually give the same lectures as they have done in the past. The rest of the enrichment program was as strong as ever with many programs offered and on sea days 50+ enrichment activities offered. Fitness Center - Excellent Since we use the Fitness Center frequently, I wanted to touch on it for a moment. There was a good selection of classes offered and we both thought the two Fitness Directors were excellent. Besides taking group classes we had personal training we each had a different Fitness Instructor. Each one was prepared and because she wanted a copy, each evening the Fitness Instructor dropped off a copy of the training program that she took Anne Marie through during her personal training from earlier in the day. I continue to appreciate Crystal’s Fitness Center being open 7x24. Shore Excursions - Outstanding We do very few of the excursions because of a medical issue that Anne Marie has. We did do a couple of private ones arranged with Crystal and each one was outstanding and exceeded our expectations which is why I am rating this area outstanding. We found the Managers and their people very helpful when we asked them some questions even though we were not on one of the excursions offered. If not for my wife’s illness there were many excursions, we would have booked with Crystal. Ship-Board Account & Accounting- Outstanding I don't believe I have rated this area before. I wanted to mention how easy the bill is to read and appreciate the changes previously made. It was not long ago when the bill was difficult to read and more challenging when sailing on two or more voyages. All of the on-board credits were applied on-time including ones when the original Serenity itinerary post World Cruise was revised. We appreciate the ability to view the account on-line. Internet – Excellent The reality is the experience on any cruise across any cruise line and ship can vary based on so many factors including location of the ship, overall demand, equipment issue on the ship and with the satellite provider, weather, interference from military installations along with other factors. Given the time we were on board we thought the overall reliability and performance of the internet was the best we have experienced on any Ocean Vessel. There were very few outages. We could post daily here, on a blog, and on one other social media area and make phone and video calls through the internet and access websites and send and receive e-mail. Getting Off & On The Ship In Port – Excellent In general, we were in ports on-time or early most days. I think this is extraordinary given the diversity and distance of where we traveled and in the challenges of getting ships cleared in foreign ports. We missed a port because of high tides that impacted the ability to safely get up and down the steps at one of the tender landings. There were very few times with lines for the tenders. If I made one suggestion, it would be the placement of a couple of additional signs noting the location and deck for the gangway when in ports where a tender is not involved. Service – Outstanding +++ I saved the best for last. One of the reasons we sail Crystal is the crew. On our first Crystal Cruise within the first hour I knew something was special with Crystal when I needed help from the concierge on-board Harmony and for the first time in all of my cruising days I was treated as a person and not a number if you will. With each passing cruise we have found the service to be better each time. Sure part of that is familiarity with us but another part is with the increased emphasis in this area. Every cruise line has to differentiate itself from its competition. Some do it with newer ocean vessels or with an array of areas. Crystal certainly differentiates itself in various areas such as enrichment. However, there is something very special about the crew no matter if they have been there for years or on their first contract. It rarely happens but you can pick out someone on their first contract who likely will be around for one contract. We can’t say enough about the people who work on –board in all areas. They have dealt with the recent changes very well along with al of the other changes as Crystal has gone through a major evolution since we first sailed with them in 2002 including open dining, inclusive, and in many other areas including enrichment and entertainment. I wish I could mention each person and each department by name when I discuss how special the members of the vessel are and the departments that they represent. They do represent all departments including those we see day-in-and-day out along with those that are less familiar to guests. They are truly amazing. IMHO it takes a special person to work for Crystal. They have my respect and admiration for all they do. For those of you sailing Crystal for the first time I want to note that if you are on a short sailing such as ones of six/seven or even eight days with high guest occupancy the experience might not be like it will be on longer voyages as dining venues can get very busy and there is just not enough time for the crew to get to know you as they can and will on longer voyages. Land Based Departments The land-based departments were very helpful in putting this adventure together. This included the cooperation that our TA received from reservations. This booking was fairly complicated between all of the voyages and using a couple of Crystal Society Milestones including the one that involved the CP. Special thanks to on-board guest services for their assistance including getting the World Cruise voyages loaded for the visitor request authorization via PCPC and for communicating two special requests to purchasing and to Land Programs for organizing our private Crystal shore excursions. Read Less
7 Helpful Votes
Sail Date: July 2018
When I saw that this Hawaiian cruise (on my favorite ship, no less!) was to depart from and return to San Francisco (my home), I was delighted. The cruise turned out to be my favorite one ever. I travel solo, as I like to have my own ... Read More
When I saw that this Hawaiian cruise (on my favorite ship, no less!) was to depart from and return to San Francisco (my home), I was delighted. The cruise turned out to be my favorite one ever. I travel solo, as I like to have my own cabin, and I always make new friends onboard. Crystal is the best cruise line for solo travelers, charging FAR less than the 200% most of the others charge. I think my cabin was priced at 130%. Anyway, the cabin was perfectly situated midship, with a window with a partially obscured view, which meant that just the edge of a lifeboat was within my view, not bad at all. The cabin was very comfortable and spacious. There is a sitting area by the window, with a little sofa. The bed was extremely comfortable. The bathroom has double sinks, and a tub/shower combination with a handheld shower head. Bath products include shower gel, shampoo, conditioner, and lotion (and, naturally, bar soap). There are lots of extras, like a little sewing kit, shower cap, Q-tips, cotton balls, shoe shiner, shoehorn, even an umbrella. When my cabin stewardess entered that first day, we realized that she had serviced a Babis for me on a prior trip. Very nice. She did a fabulous job, everything was completely clean and tidy, and she refilled my ice bucket twice/day. Back to embarkation—-a friend dropped me off at the pier, and I joined the seated fellow passengers to wait about 15 minutes. We were called by group number. Very painless. Onboard, a line of uniformed officers and crew greeted me and welcomed me to the ship. Very nice touch! I was given my cabin key card and then headed to the dining room for lunch. The food not only looked good, but tasted great. I have found that not to be the case on, say, Princess. The menus were varied and creative, and my waitstaff team was perfect. On my birthday, they decorated the table and presented a cake. I elected to be seated at the solo dining table for 8, which was a great choice. I met lots of very nice fellow solo travelers. Obviously, there were lots of Sea Days, which I really enjoy. Typically, I had room service breakfast in my cabin, a standing order that I didn’t need to order again and again; it was just brought to me each morning at 7:30. I would then take a bridge lesson, go to an excellent lecture, participate in the Trivia Contest, have lunch in the dining room, go to another lecture, read, attend an Art Class, then return to my cabin to dress for dinner. After dinner, there were shows featuring the amazing Crystal Dancers and others. Disembarkation was completely painless, no waiting whatsoever. All in all, I had the time of my life! I love Crystal, especially for the warm and wonderful service and erudite and interesting fellow passengers. Read Less
29 Helpful Votes
Sail Date: May 2018
In May 2018, my wife and I took Crystal’s two-week cruise to Hawaii aboard the Symphony (voyage OCS180518-16). We take about three cruises a year on Crystal. I rate this cruise as excellent, that is, an overall “5” on a scale of ... Read More
In May 2018, my wife and I took Crystal’s two-week cruise to Hawaii aboard the Symphony (voyage OCS180518-16). We take about three cruises a year on Crystal. I rate this cruise as excellent, that is, an overall “5” on a scale of 5. Crystal’s quality slipped a bit in the last few years. But Crystal is now back up to where it ought to be. This is one of two ships in Crystal’s tiny ocean fleet. Each carries roughly 900 passengers. The two ships are pretty much a matched set that rotates crew, routes, and entertainment. My only continuing concern is Symphony’s lower scores in federal heath inspections over the past several years (both U.S. and Canada). ENTERTAINMENT -- MUSIC: Credit goes to Crystal’s entertainment veep (Keith Cox) and his choreographers for reinventing the line’s performing arts with a new repertoire. Crystal is once again the front row seat for fans of traditional jazz and Broadway. Singers, dancers, and jazz band were excellent, with a different floor show every night. In fact, one young torch singer (Janet Dacal) seemed a likely candidate to play the late Julie London if there’s ever a tribute tour of her hits from the fifties. Speaking of Julie London, I heard the strains of “Cry Me a River” from the ship’s violin-piano duo as I passed through a lonely lounge one night. And the cruise’s Hollywood historian (Jim Jimirro) even had an anecdote from his recent chat with the aged writer of that song. (By the way, Jim has a lecture series about the American songbook at the public library in Beverly Hills -- see “Jim J’s Jukebox” at www.beverlyhills.org.) In other words, Crystal takes the various niches and nuances of jazz pretty seriously. Every bit as enjoyable as a night spent clubbing in the French Quarter. Due to the small size of Crystal’s two main ships, all entertainers eat with the guests. No matter how famous on land, the norm on Crystal is their availability to visit with the guests when not performing. There was also a house dance band that played for hours every night. But not a lot of dancers. Ballroom dance studios organize cruises for their advanced (and affluent) students, and this setting would seem a good match for that market. They’d be getting a live band, a semiprivate dance floor, the good life, and everyday hobnobbing with the dance pros that do the stage shows. Due to the volcano disaster, this Hawaiian cruise had to cancel its stop at Hilo. The ship gave the volcano a good distance to avoid the fumes (we never saw it). But the potency of its ash was apparent from the metallic orange of the sun as it set through the haze (same as in the smoke from forest fires). When Hilo opens up again, Crystal could seek out talent from the Merrie Monarch Festival. This is the world championship of authentic Hawaiian hula dancing -- the Wimbledon, Masters, and World Series of that art form. On a prior cruise, we took a cab over to the festival’s office, bought some souvenirs, and got a complimentary tour of the venue (see www.merriemonarch.com). It didn’t hurt that my wife had been a hula dancer on Kauai back in the day. DINING: Crystal has definitely reinvented the experience of its main dining room. For the first time in years, we ate most of our meals there. Simply because we enjoyed it so much -- and we had to see what new entrees they had dreamed up every day. We much appreciated Crystal’s new walk-in flexibility (open dining) for time, table location, and the number of diners joining us. With little fanfare, you can now bring along your onboard friends, old and new. Or dine in a quiet secluded corner and discreetly share state secrets. In other words, Crystal’s dining has cracked the code for providing a constant quality to the passenger whose preferences vary from day to day. As for the menu, there’s a new range of creative worldwide entrees as flavorful and spicy as you want to go. And, without exception, they were all served hot due to new kitchen systems for custom preparation. No more assembly-line institutional feedings. And Crystal has hired a more diverse crew of waiters than we’ve previously seen in its dining rooms. These enthusiastic waiters always took time to chat with us, some even gave us travel tips for visiting their home countries. Throughout the cruise, waiters Romanio and Kumrah took especially good care of us. The dining room’s seasoned maitre d’ (Albert Farkas) may be Crystal’s most senior employee, having been there over the life of the company. Definitely a legend and a mentor among that next generation of waiters that he’s devoted to training up right. (He just modestly says, “It’s my profession.”) And he’s quite the repository of lore about restaurants around the globe (like the place where they can open a wine bottle with a sword). There’s no doubt some interesting backstory as to how the Symphony’s ringmaster of restaurants (Slavko Drobnjak) implemented all of this. The kind of anecdotes that years later end up in places like the Harvard Business Review. But whatever you’re doing, Slavko, keep doing it. As I sat in the dining room, I finally got to see the legendary “green flash” of the Pacific sunset. Crystal crew members had been telling me about their sightings for some time. On ocean crossings, the ship’s daily newsletter includes an article about the phenomenon. One of Crystal’s captains gives a nature talk about it. And, yup, it’s the thing that a San Diego craft beer is named after. PORT STOP -- MAUI, HAWAII: Crystal sometimes pioneers a unique type of shore excursion, instead of just rounding up the usual contractors with their scripted bus herdings. Years later, we still talk about the extensive backstage tour of the Monte Carlo ballet by a retired ballerina (right down to the shoemaker, costume vault, and grooming of preschoolers who’d made the cut). It was our first cruise on Crystal, and I was the only passenger in our small tour group who had never been a ballet dancer. For this cruise to Hawaii, Crystal somehow convinced the charming heiress of a Maui mansion (Leona Wilson) to gather up her diverse friends for a half-day of gourmet food and stories about the island. A dozen cruisers were treated to local topics ranging from plantations, to architecture, to education, to botany, to beekeeping, to antiques. The mansion itself (Lona Ridge) seems sort of a cross between an embassy, a museum, and a monastic retreat center. Though this was modestly billed as an estate and garden tour, Leona (now in her 80s) made us feel more like honored guests at a diplomatic function than a bunch of tourists. No wonder the press calls Leona the “plantation princess.” If Verdi or Puccini ever wrote a Hawaiian opera, Leona’s bio of life lessons could frame the heroine’s libretto. Right down to her rescue and replanting of discarded plants from the town cemetery. Lona Ridge is well up a mountainside at the end of the road, and at least an hour’s drive from the tender dock. And it’s a very genuine interaction with a local celebrity (and local character) -- not some rushed walk-through before the bus whisks you off to another of a dozen promised sites. Seems like a good match for those leisurely private events that Virtuoso Travel often hosts for its onboard customers. Or for those perpetual students in the Road Scholar trips to Hawaii. Just type in “Lona Ridge Maui Hawaii” if you want to check it out on Google Maps. And see: www.lonaridge.com and https://mauimagazine.net/plantation-princess. This was one of those unexpected shore excursions that we just keep remembering. PORT STOP -- HONOLULU, HAWAII: There are, of course, endless possibilities for a shore excursion at Honolulu. But there a few things worth checking out right by the Pier 11 cruise ship terminal. Aloha Tower is a restored art deco building that’s colorfully lit up at night. Once Hawaii’s tallest structure, today you can take the elevator to the top floor for a view of the city. No charge, but it closes at 5 pm and you can only visit the top floor. There’s the Old Spaghetti Factory across the street -- part of the chain around the western U.S. But this one has a distinctive Hawaiian variation: spaghetti with clam and Spam. And next door is a Barnes and Noble with a good selection of books about Hawaii. The American Institute of Architects has its office just three blocks from the Pier 11 cruise ship terminal. This is the meeting place for the downtown walking tour that the organization offers for just $15 (see www.aiahonolulu.org/?WalkingTours). It’s in the morning of the second and fourth Saturdays of the month. (Crystal and AIA could conceivably partner on this as a little fund raiser for some local charity.) HOUSEKEEPING: We stay in ordinary staterooms on Crystal (no opulent party suites for us). The quality of stateroom housekeeping varied for a few years. But this time, the attention to detail was consistent with luxury cruising in every way. Right down to the daily supply of a special-order soft drink, and getting an ice pack frozen for a sore knee. And a box of chocolates that almost seemed too fancy to eat. Our stateroom attendant (Lois) gets a perfect score for all her efforts to clean up after us. INTERNET ACCESS: At least on the Symphony, Crystal has finally transitioned to an Internet service (WiFi, wireless) that is both unlimited and reliable. Given all the smartphones in a constant state of readiness, there must be quite the cell tower somewhere on the ship. We noticed an interesting side effect from Crystal’s transition to open dining and unlimited Internet. The moment there’s a lull in table talk, cruisers tend to whip out their smartphones. They eventually come up for air as the meal’s next course arrives -- or they notice that everyone at the table has rushed off to the next activity. And we’re talking retirees here, not millennials. Those who feared the decline of tuxedos may also worry about the dining room’s decay into an Internet cafe. On the other hand, Crystal’s management could understandably remind us that we screamed for more Internet, and they gave us what we asked for. SHIP’S MUSEUM: At the very top of the forward stairwell, you’ll find a room with a couple hundred commemorative plaques. They reflect Symphony’s 20+ years of visits to the world’s ports, both famous and obscure. While some of the plaques are simple pieces of wood, the more elaborate ones feature local art, crafts, and materials. Access to this area is unrestricted; you might pass through it on your way to the golf driving nets. It’s an option while exploring the ship’s layout on your first day aboard, particularly if you’re looking for something to do while waiting for your stateroom to become available. HEALTH AND SAFETY -- CRIME: Congress requires that a cruise line report any passenger complaints that a major crime has occurred onboard. Every quarter, the counts for these complaints are publicly reported at www.transportation.gov/mission/safety/cruise-line-incident-reports. Crystal’s onboard safety has never concerned me. Only two complaints of crime on Crystal appear in this data for the past five years, both alleging thefts over $10,000. The reporting website doesn’t identify which Crystal ship was involved. When it comes to passenger age, much of the Crystal crowd is in God’s waiting room. Guests occasionally die from getting old, but not from assaults, drunken parties, or jumping overboard. You’ll have to cruise elsewhere for those experiences. However, safety on shore (port stops) is a universal concern for the passengers on any cruise line. Cruise lines all promise the greatest show on earth, and that includes speakers on what you absolutely must see at a port stop. Far rarer are speakers that tell you what to watch out for. For this cruise, Crystal brought on the authors (Bob Arno and Bambi Vincent ) of a website that tells you how to avoid the world’s thefts, cons, corruption, and trip-spoiling nastiness. Cruisers all know the horror stories, and this pair’s writing has no doubt saved me from some bad days. (See http://bobarno.com/thiefhunters) The cruise director himself (Paul McFarland) has a story on this Arno/Vincent website: his wallet was stolen when a herd of urchins jumped him in India. (See http://bobarno.com/thiefhunters/mugged-mumbai.) Definitely something to think about, since Paul’s a big, tough-looking guy who could double as Sir Sean Connery. And Paul’s deep broadcast voice sounds like a cop from central casting. We’d previously picked up some good safety tips from another of Crystal’s officers. After I did a little nosy prying, he disclosed his past life in security at an embassy. I’ve always found that Crystal’s crew members, from top to bottom, are quite willing to share candid cautions about a location if asked. HEALTH AND SAFETY -- MEDICAL ISSUES: The dining room waiters pay meticulous attention to any dietary restrictions, such as allergies worthy of an EpiPen. But be sure to clarify whether you merely need to avoid a particular ingredient, or really have some rarer sensitivity to any microscopic trace that lingers on a food prep surface. They’ll actually assume the latter unless you tell them otherwise. In fact, this is one of the better places to be if you were to have a serious allergic reaction (none so far for us). Right down the hall is the ship’s doctor (Alae Brand) and her team of nurses, who provided us with excellent emergency care on a prior cruise. They responded a lot quicker than most hospital emergency rooms (that is, immediately) -- and for a fraction of the cost. HEALTH AND SAFETY -- PASSENGERS WITH DISABILITIES: Crystal’s customer core continues to be retired “comfortable couples” from the American mainstream. Some have been retired for decades -- now in their eighties and beyond. An everyday part of Crystal is thus wheelchairs, walkers, scooters, canes, and oxygen tanks. Attentive and respectful assistance from Crystal’s crew has always been the routine for guests with such limitations. And fellow passengers implicitly follow an aviation-like norm that the least maneuverable get the right of way, whether it be in an aisle, hall, elevator, or buffet line. I have no idea if the ADA applies on the high seas. But accommodation is more than a legality or a courtesy at this point in life. The shadow of the future is lurking as ambulatory retirees surrender their elevator to a wheelchair and walk a few flights with no expectation of a medal. HEALTH AND SAFETY -- FEDERAL INSPECTION SCORES: Federal agencies in both the United States and Canada conduct health inspections of cruise ships. The inspection scores are posted on the agencies’ public websites. See www.cdc.gov and www.canada.ca. Unlike your grades back in school, a passing score is set a bit higher at 86 out of 100. And a score of 100 signals no significant deficiencies, not perfection. For the past 10 years of U.S. inspections, the Symphony’s lowest scores have occurred in the last four years. Its lowest score of 90 (five points above passing) was its most recent inspection (a year ago in Charleston, South Carolina). For the past 10 years of Canadian inspections, the Symphony’s lowest scores have occurred in the last four years. Its lowest score of 92 (seven points above passing) was its most recent inspection (a year ago in Halifax, Nova Scotia). Interestingly, the last U.S. inspection and the last Canadian inspection were only eight days apart. Travel writers sometimes minimize the significance of federal inspection scores. I don’t. Nor do the Crystal crew members who do the scrubbing. For the U.S. inspections, cruisers can read the full reports online in all their technical detail (as well as Crystal’s side of the story). For the Canadian inspections, you’d need to email a request to see the report behind a score. Investigations of onboard illness “outbreaks” are also reported on a federal website. Five years ago, 125 of the Symphony’s passengers came down with norovirus (that short-lived vomiting/diarrhea misery). Inspectors boarded the ship when it docked at Los Angeles and “collected stool specimens from ill passengers and crew for testing” (one nasty job). See www.cdc.gov/nceh/vsp/surv/gilist.htm. Regardless of the lower inspection scores last year, I didn’t get sick on this cruise. And I didn’t see anything that I thought might make me sick (beyond gluttony at the dessert bar). And one night I saw the captain and his safety officer quietly eating behind us in the main dining room. In maritime lore, that’s a classic nonverbal indicator of their confidence that things are shipshape. Ironically, Crystal’s other ship was recognized for its score of 100 at last year’s annual meeting of the U.S. inspection program. That would be a good list for the Symphony to get on. PEACE AND QUIET (PRIVACY): Travel agents should use caution in steering children under age 50 to a cruise on Crystal. There’s one swimming pool, and it’s a tiny one. Only three onboard shops (no mega-ship mall). No climbing walls, water slides, outdoor movie theaters, or midnight buffets. Nature seems to impose its own curfew, given the lack of observable life on Crystal after midnight. The wheelchairs and scooters are parked by the staterooms. The decks are largely empty and silent until sunrise signals the next available meal. Crystal has always offered plenty of privacy for those who want it. No activity announcements invade your stateroom. None of that constant gaming to charge something to your key card (Crystal is all-inclusive). No pressure to buy anything. No pressure to do anything. And there are endless quiet nooks and crannies around the ship for reading, chatting, and thinking great travel thoughts. If Elvis and Sinatra had somehow faded away into quiet cruising retirements, I’m convinced that the Crystal crowd would have respected their onboard privacy with little ado. Read Less
17 Helpful Votes
Sail Date: May 2016
We booked this cruise while on Serenity in Europe in August of 2014. My wife does not like to fly over water, so she thought a round trip from San Francisco to Hawaii was a perfect cruise for us. It afforded us plenty of time on board ... Read More
We booked this cruise while on Serenity in Europe in August of 2014. My wife does not like to fly over water, so she thought a round trip from San Francisco to Hawaii was a perfect cruise for us. It afforded us plenty of time on board and just a short flight to SFO to embark. We have done seven Crystal cruises, the first five being absolutely wonderful on Insignia. On number six in Europe, August 2014, we noticed that many small things had disappeared and were so longer provided unless you asked. Most were not of any major consequence, but many small things add up. One major thing we did notice was that the wait staff seemed to be hurried most of the time. Waiters no longer had the time to chat. On that cruise the meals were all hot and the food was still excellent as usual on a luxury line like Crystal. This last cruise after a Chinese company purchased Crystal no longer had hot food. The wait staff was more harried than ever and the service suffered. Our head waiter was miffed when we pointed out to him that our food was not always hot. The maitre 'd wanted to know who our waiter was but we refused to tell him. We do not feel it is the fault of the wait staff, other than having too many tables to service. The guest speakers on Crystal were the high light of this cruise. We had two show business lecturers, a former U.S. senator, an international law professor, an Hawaiian historian, and a biologist. All were great speakers, knowledgeable, and entertaining. This is one area where Crystal excels. With the cost of a Crystal cruise being rather high, we have decided to leave Crystal for good. Our next cruise is with Silversea and we have heard many good things about them. We have also been on Oceania where the food is as good or better than Crystal and it was always hot. Oceania is also in our future plans. I guess because of the number of sea days on this cruise, it was very popular with senior citizens. Many, though, were very challenged in the mobility area. There were numerous walkers and electric scooters on board. This is what my wife and I have to look forward to, but we want to travel as long as our legs hold up. Our cabin was always clean and the stewardess was always prompt. Read Less
4 Helpful Votes
Sail Date: October 2014
We have travelled Crystal before and decided with the fixed seating that it wasn't for us. After seeing the advertising for Dining By Reservation we thought we would try again. Unfortunately the dining experience was not enjoyable as ... Read More
We have travelled Crystal before and decided with the fixed seating that it wasn't for us. After seeing the advertising for Dining By Reservation we thought we would try again. Unfortunately the dining experience was not enjoyable as dining at 7 or 730 you are in a dining room emptying out around you with clatter of tables being set and moved and waiting staff rushing around in a frenzy preparing for the late seating. The food was excellent but the enjoyment was spoiled by the feeling of being in the way and also at times the service was slow as the waiters had to clear and reset their own table settings. We cannot understand why the By Reservation Diners are not put in a corner of the dining room together not dispersed around the restaurant like fish out of water. The afternoon tea was ok but if you arrived after the initial set up of tables and the waiting staff had to reset a table for you then you were given paper napkins and no cutlery and one time even given a paper towel folded which was more 2 star than 6. Our overall experience was good with lots of friendly efficient staff,excellent food in dining room ,Bistro and lunch buffet but overall tainted by the dining experience. Unless the Dining By Reservation is improved immensely the competition of Seabourn ,Silverseas and Oceania will be getting our future reservations . The cabin attendant was efficient but never introduced herself throughout the whole voyage or enquired if all was ok. Read Less
2 Helpful Votes
Sail Date: April 2011
We travelled to Los Angeles to board the Symphony, embarkation was made so simple by Crystal. It took minutes to register & be in our room. I had been extremely anxious prior to boarding. Everything I had heard, read, etc. had me ... Read More
We travelled to Los Angeles to board the Symphony, embarkation was made so simple by Crystal. It took minutes to register & be in our room. I had been extremely anxious prior to boarding. Everything I had heard, read, etc. had me beside myself. I had nothing to worry about. The staff treated us like royalty. We mostly ate in the dining room at a table of 8. Our dinner-mates were absolutely enjoyable. We've since become friends with 4 of them. The food was superb & presented by the most attentive servers. Our headwaiter also was very attentive & gracious. The Lido deck was most enjoyable, the staff there was also so very gracious, attentive, friendly.....I'll tell you, we couldn't have asked for anything better. The only problem that arose on this deck was some very obnoxious people that complained about the DJ Mark. According to them, he was too loud. None of the rest of us found that to be true, he wasn't even as loud as the group before him. The shows, movies, lounges all went beyond what we expected. There were even classes, presentations that were actually entertaining. I am definitely a believer in cruising now & I'm thinking it can only be on Crystal. I feel like I know them now & they're all my friends. We used the Crystal booking procedure to go on this cruise & Crystal made everything soooo easy, transfer from airport to ship, embarkation, disembarkation, transfer to airport for return trip, it was all so easy! Much thanks to Crystal for a wonderful trip. Read Less
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