The ambience of the ship was excellent. Service, entertainment, activities during the day all outstanding. We upgraded to a suite which was well worth it. Our butler was first rate. Enjoyed the lectures, the photo classes, and the golf clinics. Food was fine in the Main dining room but the real stars were the Japanese restaurant and Taste for dinner. Not to be missed. No casino which was fine ...
Dear Steve26460,
Thank you for choosing to sail with Crystal! We are very pleased to read about all the extraordinary amenities, services, and activities you enjoyed onboard. At Crystal we...
Once upon a time…
I have decided to start my review with that sentence because the Crystal Serenity used to be part of a company called Crystal Cruises which was owned by Genting (a Malaysian Company). Crystal cruises ceased operations as a consequence of the financial difficulties from Genting and entered in a process of liquidation in which the ships and assets were sold to different ...
Dear travelberlin,
Thank you for choosing to sail with Crystal and for your lovely review of Serenity. At Crystal, we are pleased to welcome everyone aboard, from solo travelers to families...
This was our second Crystal Symphony cruise since the re-start, and both sailings lived up to our very high expectations. We found the food to be generally excellent, with Umi Uma and Tastes being stand-outs for us. Waterside, Marketplace and Trident Grill were very good also. Our suite was more than comfortable and had everything we needed (JCP). Service throughout the ship was outstanding. ...
Dear Daisy UK,
Thank you for sailing with us again for another sensational voyage aboard the Crystal Symphony. We are very pleased to hear about how you enjoyed our dining, suite, service,...
We selected this cruise to cruise over the Christmas and New Year's Holidays and we had an amazing time. This was our fourth holiday cruise; all with Crystal and on Crystal Serenity. This is also our third voyage since since the inaugural cruise of Crystal this year.
For those who used to like old Crystal, my view is new Crystal is like old Crystal but better.
The crew makes Crystal very ...
Dear Keith1010,
Thank you for sailing with Crystal Serenity once again! We are delighted to have celebrated the holidays together and to hear about your exceptional experience onboard....
Had wanted to try Crystal since their purchase by Abercrombie and Kent following their emergence from bankruptcy by the previous owners. Had heard incredible stories about their excellent customer service and concern for their guests. Crystal surpassed those expectations and we cannot wait for the next one. Ship was immaculate and our Aquamarine Classic cabin was superb. Wife loved the Jacuzzi ...
Dear Rick505,
We are overjoyed to hear about your experience aboard the Serenity! At Crystal, we strive to surpass your expectations and show you the remarkable service you deserve. From our...
It would be easy for someone like me who has never cruised on either the old, or the recently renewed Crystal Symphony, to feel like they've crashed a stranger's floating family reunion picnic and wolfed down the barbeque and beer before they notice I’m there. Eavesdrop during a crowded lunch and you'll learn that the majority of both the passengers and crew have sailed together on this same ship ...
Dear John555,
We are thrilled to hear that your experience on Crystal Symphony was an exceptional one!
We deeply appreciate your trust in choosing to sail with Crystal. Our unique offerings...
We have cruised with Crystal 4 times previously and have anxiously awaited its return. We had a cabin with ocean view on deck 7. The cabin was 215 sq feet and was well laid out. There was ample drawer and closet space. The cabin attendant kept the cabin spotless.
The food at the main dining room, buffet and specialty restaurants was excellent. The selection of the entrees in the main ...
Dear Virginia from Roslyn,
Welcome back! We are thrilled to hear that your experience on Serenity was a marvelous one.
We deeply appreciate your trust in choosing to sail again with...
In October 2023, my wife and I took the Crystal Serenity’s 12-day cruise along the east coast of Canada and the United States.
We’ve frequently cruised on this ship since 2010. Though the Crystal Serenity is now on its third owner, it’s better than ever.
I rate this cruise as outstanding (an overall “5” on a scale of 5). My score is based on the high quality of (1) remodeled, enlarged ...
Dear cruise-otter,
Welcome back! We are thrilled to hear that your experience on Serenity was a spectacular one.
We deeply value your trust in choosing to sail again with Crystal. Our...
Crystal was our first choice of cruise line before Covid, and in fact, we were on Crystal Symphony when Covid stopped us from landing in many ports before finally ending up in Singapore. Even during that experience waiting to find out when and where we could disembark, Crystal staff all the way up to the Captain kept us up to date with the news and port prospects. Crystal Symphony was the most ...
Dear Peter and Therese,
Welcome back to Crystal! We are thrilled to hear that your experience on Serenity was a wonderful one.
We deeply appreciate your trust in choosing to sail again...
We wanted to see the fall foliage and get back to sailing on Crystal. The cruise exceeded our expectations. The ship has been updated and was in great shape. Our Junior Penthouse was comfortable, well-appointed and filled with every luxury we wanted. The service on Serenity was top-notch. From the moment we boarded the ship we felt like were home. The embarkation was smooth and seamless. We ...
Dear Brennand,
Welcome back to Crystal. We are thrilled to hear that your experience on Serenity was an exceptional one! Our unique offerings onboard are curated for the most discerning...
Sail Date: October 2023
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