We were excited but apprehensive. We had decided not to sail the Symphony again because of the age of the ship and the HVAC issues. Given that this was a newer ship we decided to take the Jan 5 Caribbean cruise as we truly missed sailing on Crystal (had gone on over 35 segments).
The positives: Rooms have been nicely redone and we paid up for the Sapphire suite which was spacious, well ...
Dear minntom,
Thank you for providing your sincere and honest feedback from your recent sailing aboard Crystal Serenity. We sincerely apologize that your time onboard did not meet all your...
Crystal was recommended by our doctor friend who had just returned from Iceland and knows our high standards and needs. After an easy non stop fight from Vancouver we boarded with great excitement and warm welcomes. The fish at dinner was suitably mahi mahi for the Caribbean. When the evening entertainment opened with the beautiful Nadiya on violin and Raphael in his whites on trumpet we knew ...
Dear I adore you,
We are delighted to hear you had a wonderful time aboard the Crystal Serenity! Thank you for choosing to sail with Crystal and for your thoughtful feedback. It is lovely...
Crystal is my "go to" luxury cruise line. Having been on >50 cruises all together. I have always been totally impressed with the Enrichment, entertainment food and crew. I have also been labeled as someone with "high standards". The words that you often hear about the new crystal is "better than ever". My previous crystal cruises I have rated as A-A+! This one roundtrip Miami on Serenity was IMO a ...
Dear mario 1,
Thank you for choosing to sail with Crystal once again. It is lovely to hear that you enjoyed our remarkable boarding process, entertainment, and enrichment opportunities. We...
We wanted to try a shorter Crystal cruise in anticipation of a planned 2024 partial world cruise and were generally quite satisfied with the rebirth of our favorite cruise line. Sure, there were some shortcomings that one ought to expect on a shakedown cruise--the pool wasn't finished until the third day, TV was unworkable, water was turned off for one five-hour announced period, etc. However, ...
Dear Steven Kirk,
Thank you for your thoughtful and honest feedback of your time on Symphony.
We appreciate you choosing to sail with Crystal again. As you have previously experienced, our...
Just returned from an enjoyable cruise Lisbon to Southampton…….our second Crystal experience 8 years on, and surprised to find the newly reimagined ship much as we remember it!
Positives:
Easy embarkation
The ports of call, especially Bordeaux
Our comfortable 2018 refurbished Aquamarine stateroom / shower room
Bed and linens
Housekeeping standards especially our ...
Dear Guest,
Thank you for your honest and thoughtful feedback of your recent voyage aboard Serenity.
We are delighted to read of all the positive experiences including the ports,...
Sail Date: August 2023
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