It would be easy for someone like me who has never cruised on either the old, or the recently renewed Crystal Symphony, to feel like they've crashed a stranger's floating family reunion picnic and wolfed down the barbeque and beer before they notice I’m there. Eavesdrop during a crowded lunch and you'll learn that the majority of both the passengers and crew have sailed together on this same ship ...
Crystal is my "go to" luxury cruise line. Having been on >50 cruises all together. I have always been totally impressed with the Enrichment, entertainment food and crew. I have also been labeled as someone with "high standards". The words that you often hear about the new crystal is "better than ever". My previous crystal cruises I have rated as A-A+! This one roundtrip Miami on Serenity was IMO a ...
We have cruised with Crystal 4 times previously and have anxiously awaited its return. We had a cabin with ocean view on deck 7. The cabin was 215 sq feet and was well laid out. There was ample drawer and closet space. The cabin attendant kept the cabin spotless.
The food at the main dining room, buffet and specialty restaurants was excellent. The selection of the entrees in the main ...
Dear Virginia from Roslyn,
Welcome back! We are thrilled to hear that your experience on Serenity was a marvelous one.
We deeply appreciate your trust in choosing to sail again with...
In October 2023, my wife and I took the Crystal Serenity’s 12-day cruise along the east coast of Canada and the United States.
We’ve frequently cruised on this ship since 2010. Though the Crystal Serenity is now on its third owner, it’s better than ever.
I rate this cruise as outstanding (an overall “5” on a scale of 5). My score is based on the high quality of (1) remodeled, enlarged ...
Dear cruise-otter,
Welcome back! We are thrilled to hear that your experience on Serenity was a spectacular one.
We deeply value your trust in choosing to sail again with Crystal. Our...
Crystal was our first choice of cruise line before Covid, and in fact, we were on Crystal Symphony when Covid stopped us from landing in many ports before finally ending up in Singapore. Even during that experience waiting to find out when and where we could disembark, Crystal staff all the way up to the Captain kept us up to date with the news and port prospects. Crystal Symphony was the most ...
Dear Peter and Therese,
Welcome back to Crystal! We are thrilled to hear that your experience on Serenity was a wonderful one.
We deeply appreciate your trust in choosing to sail again...
We had sailed on the Symphony prior to the pandemic and were extremely pleased with it. We booked this cruise expecting to continue our feelings towards Crystal. The entertainment, lectures, art class, spa, butler, room attendants, dining in Osteria and uni uma all met these high expectations. Dining in the Marketplace was generally good but there were some mishaps. Our overall cruise was severely ...
Dear Tarrytoon,
Thank you for your honest feedback regarding your time aboard Crystal Symphony.
We sincerely apologize that your recent cruise did not meet your expectations. We are...
We wanted to see the fall foliage and get back to sailing on Crystal. The cruise exceeded our expectations. The ship has been updated and was in great shape. Our Junior Penthouse was comfortable, well-appointed and filled with every luxury we wanted. The service on Serenity was top-notch. From the moment we boarded the ship we felt like were home. The embarkation was smooth and seamless. We ...
Dear Brennand,
Welcome back to Crystal. We are thrilled to hear that your experience on Serenity was an exceptional one! Our unique offerings onboard are curated for the most discerning...
This cruise was the most wonderful experience! I loved every minute of it. From the luxurious linen in our gorgeous suite to the five star meals we enjoyed, the world class entertainment and interesting lectures this was an experience to treasure. We also enjoyed the workout room, ballroom dancing, lovely library, golf lessons and our daily soak in the hot tub. The excursions were interesting as ...
Dear Guest,
We are thrilled to hear that your experience on Serenity was a wonderful one!
We deeply appreciate your trust in choosing to sail with Crystal. Our unique offerings onboard are...
We wanted to try a shorter Crystal cruise in anticipation of a planned 2024 partial world cruise and were generally quite satisfied with the rebirth of our favorite cruise line. Sure, there were some shortcomings that one ought to expect on a shakedown cruise--the pool wasn't finished until the third day, TV was unworkable, water was turned off for one five-hour announced period, etc. However, ...
Dear Steven Kirk,
Thank you for your thoughtful and honest feedback of your time on Symphony.
We appreciate you choosing to sail with Crystal again. As you have previously experienced, our...
I don’t know what ship the last man reported but my experience on Crystal Symphony was terrible( may be he was a travel agent and had a subsidised journey
Anyway to keep it short and sweet the ship is not fit for purpose yet.. it has had a refurbishment of cabins but it is an old ship that vibrates terribly.. I will just list the problems I had for the 8 day cruise
My cabin vibrated even ...
Dear Valued Guest,
Thank you for your honest feedback regarding your time aboard Crystal Symphony.
We sincerely apologize that your recent cruise did not meet your expectations. We are...
Sail Date: September 2023
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