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1 Helpful Vote
Sail Date: November 2017
If you enjoy First Class Service and Going to the Club to be pampered, this is the cruise for you. We are younger and had our 16 yr old daughter with us, so we did not fit the normal clientele, but that was just fine. ... Read More
If you enjoy First Class Service and Going to the Club to be pampered, this is the cruise for you. We are younger and had our 16 yr old daughter with us, so we did not fit the normal clientele, but that was just fine. Embarkation/Disembarkation where so smooth, we got on and off according to posted schedule with no delays. We stayed in room 9018 which is a smaller room, but the beds where comfortable, including the pull-out couch. First Class room amenities and if you need anything additional, just ask and it was provided. Stocked fridge was nice, Shower was great, balcony was large enough for the 3 of us. Specialty dining was Five Star, we did all 3 Specialty venues (Silk Rose, Prego and Tastes) and went back to the Sushi bar for an additional night. (I recommend getting there before they open because Sushi bar is first come first serve) Our experience in the main dining room for 3 nights was just OK, the food was Excellent, but the service was lacking, we are not wine drinkers, so they showed little interest in even taking a drink order, one night, we got our appetizer before getting a drink...seemed like they catered to the larger "Clubby" tables and did not think much about the little family. The excursions went as planned, but nothing first class about these island excursions, but the price was great and we got what we expected. We spent most of our time on the pool deck at a shaded table playing games or shaded couch/chair relaxing. Pool deck Staff is the best, always eager to satisfy your drink and comfort needs. Tastes, Trident Grill, Ice Cream Stand and the Buffet are all just steps away from the pool for easy dining throughout the morning and daytime. We went to the shows every night, Billy Joel and the Ventriloquist were our favorites. Don't expect Broadway or Disney quality, but they were fun. Casino was nice, and i was surprised to see the $5 Craps, Blackjack, Roulette and other table games. (I was expecting $25 minimums) The Lobby Bar is elegant and has a great drink menu, afternoon and evening. Even thou the crowd was older, it was so easy to just sit down anywhere and meet someone, everyone was so nice. *****Five Stars***** Pool Deck Staff Cabin Stewardess (Linda) Specialty Dining Venues Ice Cream Man Pizza Man Serenity Staff for great Communications throughout the Cruise Had internet and phone service most of 24 hours a day Clean Ship with Great Venues I know they say tips are included, but they go above and beyond.....PLEASE DON'T BE CHEAP and TIP ACCORDINGLY. (They have a "Crew Fund" you can tip to, just go to guest services) Thanks to our Crystal Travel Agent Marian for some on-board credits and great service. My wife and I will cruise Crystal in the future when our daughter is gone to college. Thanks again Crystal Serenity Read Less
3 Helpful Votes
Sail Date: November 2017
This was our fifth cruise with Crystal and it was wonderful. At first we were a bit wary because Thanksgiving week means families and although there were many aboard, we never encountered an unruly or bratty child the whole time. The only ... Read More
This was our fifth cruise with Crystal and it was wonderful. At first we were a bit wary because Thanksgiving week means families and although there were many aboard, we never encountered an unruly or bratty child the whole time. The only way to explain the Serenity is impeccable service, delicious food, clean ship and wonderful entertainment. The Serenity is the whole deal & once you sail her, you'll keep coming back. Two waitstaff remembered our names from 3 years ago when we had last sailed. That shocked me!!! Our cabin steward was Tatjana and she was okay. I'm pretty sure she was fairly new because she forgot to replenish and some other minor things but when I reminded her, it was there right away. She covered herself by saying, "If there's anything you need, just ask." I requested goose down pillows that were so soft, when my head hit them, my face disappeared!!! The linens were very soft & luxurious as well. The entertainment was very good: one night with James Fox's homage to Billy Joel, a wonderful Broadway singer named Rachel York, the Serenity dancers and of course, Gary, the social director and ventriloquist/comedian who was hysterically funny yet clean. The gym had plenty of machines and they offered spin classes, abs and all kinds of different options to work off those delicious desserts. You could also get individual training sessions. I found the people in the SPA to be very pushy. They were always trying to close a sale. I asked someone for a price on body wash, and she wanted my room number. I said, "Why do you need my room number just to give me a price? Just tell me the price." I'd say when dealing with them, proceed with caution and make sure you know exactly what you're being charged up front. Don't give them any information unless you're buying. The SWANK app for movies did not work on cellphone or I-pads while we were on board. I went to the computer room & they said it was a problem with the vendor. If you wanted to watch a movie, you had to have a laptop. The Serenity library was fully supplied with bestsellers and very recent books. Awesome! Read Less
Sail Date: July 2017
This review is only highlighting two major problems that Crystal has had with its policies for the ships. 1. Children are only looked after by kids club care while a parent is onboard. - If both parents (Authorized person) leave to go ... Read More
This review is only highlighting two major problems that Crystal has had with its policies for the ships. 1. Children are only looked after by kids club care while a parent is onboard. - If both parents (Authorized person) leave to go on a shore trip they MUST take the kids with them - Noting that a number of the shore trips are not for children - 2. The only compromise is to have a staff member - not trained in child care are not having any basic emergency medical training baby sit them in your room. That's not to the same standards as kids club as they staff member could be any volunteer - 3. The Internet on board continually dropped out for a lot of the day, while my 4G/3G Modem to Norway telco was providing 50 - 100 Mb/s from the room - for all the trip other than a 8 hour ocean trip from Norway to Scotland. When I pointed out this to the IT staff they said that Satellite was the only way they could provide the service. In addition that noted that Internet complaints where the largest item of complaint. 4. Children leaving the vessel can be marked for checking that they have a parent with them. However, every time we left the ship our child ran ahead and was never stopped.. There identification system rang a bell and they then turned it off at no stage stopping the child I pointed out the kids club issue during the trip to the Director of Services and they advised that its company policy and there is no flexibility I showed the engineering and IT staff the speed I had with 3g/4G while at sea and was advised that they have 32 Mb/s to the satellite and that it ...When they loose the Satellite they have a backup but on trip to far northern latitudes they will continually have a problem. this was not a good family experience. I have rated below ignoring tese issues Read Less
Sail Date: July 2017
The Crystal Symphony Baltic Sea cruise on 2017 was fantastic. We loved every aspect and element. We were invited to go with the Hillsdale College group which booked about a third of the ship and that overlay of programs and people was ... Read More
The Crystal Symphony Baltic Sea cruise on 2017 was fantastic. We loved every aspect and element. We were invited to go with the Hillsdale College group which booked about a third of the ship and that overlay of programs and people was really wonderful. We knew the Symphony was going in for major remodeling a few weeks after our cruise, but the ship was still in great shape, and the staff and service were incredible. Our only complaint was the limited wifi, but this will be rectified in the rejuvenation of the ship which will greatly boost the wifi and turn the ship into a 24/7 free wifi inclusion. We would highly recommend Crystal and this ship. The ports on the Baltic were fabulous and we loved every Crystal excursion. Cannot adequately rave about this trip. it was our first cruise and we feel like we started at the top. Tip, we dined lavishly at every opportunity, but took the stairs everywhere and walked a lot on the shore excursions, and used the workout room, and we both actually lost weight on a cruise. Oh, which reminds me, my wife and son has some food allergies and needed gluten-free meals and almond milk and such, and Crystal was very accommodating and provided the tastiest meals and treats imaginable. And their sugar-free desserts were out of this world as well. Incredible! Read Less
7 Helpful Votes
Sail Date: June 2017
This was my 7th Crystal Cruise. We normally book Penthouse cabins on the Crystal Serenity so the Symphony, with its older staterooms, was a bit of a let down. Service was very good, as usual. Food was not as good as it usually is. There ... Read More
This was my 7th Crystal Cruise. We normally book Penthouse cabins on the Crystal Serenity so the Symphony, with its older staterooms, was a bit of a let down. Service was very good, as usual. Food was not as good as it usually is. There was more than one meal where neither my father nor I ate more than two bites of our entrees. Thank goodness for Penthouse room service from the specialty restaurants (Prego and Silk Road) or we'd gone hungry. I'd like to try other cruise lines but my dad prefers Crystal. The biggest disappointment had to do one of the excursions. For convenience, we book most of our excursions through Crystal, understanding that we pay a premium for the convenience and peace of mind. Typically a 3-4 hour tour costs $69-99 per person which I think is fair. We like active tours so we booked a very interesting and fun Me-Mover excursion in Copenhagen.It's an unusual tour, sort of like a bicycle powered by a stair master. Everyone enjoyed it immensely. The next day, we happened to walk by the tour operator's storefront again and asked the proprietor much they charge for the 3 hour tour we had just taken. He told us it costs 300 DKK which is about US $46. I was floored. Crystal had charged us $229 each. Even if you add in an extra $50/person for the 10 min shuttle ride to the bike shop where we began our tour, we felt gouged. I'd sure like to know how they justified that price. Needless to say, I won't blindly book my excursions via Crystal ever again. Read Less
14 Helpful Votes
Sail Date: May 2017
Chose this sailing for an interesting itinerary and read many rave reviews about Crystal. Have previously sailed Silversea and The World Ship so I am very familiar with the luxury category. Crystal just did not measure up. But first, the ... Read More
Chose this sailing for an interesting itinerary and read many rave reviews about Crystal. Have previously sailed Silversea and The World Ship so I am very familiar with the luxury category. Crystal just did not measure up. But first, the positives...the maitre d' in the MDR was excellent and solved a sticky seating issue for us and the ship was spotless. The specialty restaurants were very good and a nice change from the MDR. I had an excellent massage in the spa and the gym seemed to be big enough for the size of the ship and it had good equipment. Entertainment was also good and I appreciated the self service laundry rooms. We took 2 ship excursions that were well organized with very good guides. Among the disappointments...standard balcony cabin was tiny with the tiny slippery leather sofa being so uncomfortable we couldn't use it at all so we took turns sitting on the chair. The ship constantly vibrated and swayed - even in port! No one bothered to learn our names...we were M'amsir to most of the staff. Food was inconsistent being excellent sometimes and very much hotel banquet-like at other times. The included wines were also a very mixed bag with only a very few being drinkable. Service in the dining room was also spotty being great one night and terrible the next. The Lido is not a luxury experience at all...chaos reigned as we had to repeatedly ask for coffee some days and 3 different people would repeatedly offer coffee the next! We found hair on the buffet food more than once. Breakfast in the MDR was the worst service of all as we again had to ask for coffee repeatedly and plates were removed while we were still eating! Room service was just plopped down still on the tray right onto our tiny table. On Silversea the waiter would bring a tablecloth and set the table, flowers included! We came away feeling the company over-promised and under-delivered and is closer to a mass product than the true luxury experience advertised. Read Less
16 Helpful Votes
Sail Date: January 2017
Beautiful ship. The rooms were just fine. Great entertainment. The song and dance troupe did a fabulous job. Terrific enrichment and seminar programs. Food was quite good, as well. The passengers were more lively than I had expected. I ... Read More
Beautiful ship. The rooms were just fine. Great entertainment. The song and dance troupe did a fabulous job. Terrific enrichment and seminar programs. Food was quite good, as well. The passengers were more lively than I had expected. I thought it would be a bit of a stuffy atmosphere. I was wrong. The itinerary was more than forgettable: Costa Maya, Cozumel, Belize, Key West and two days at sea. Costa Maya, sans excursion, must have had 75 tee shirt shops. The included one hour daily of wifi was welcomed, as well as the online PressReader which offered a free selection of magazines (how about the NYT and Wall St. Journal). However, the service just seemed to fall flat too often for a cruise line of this stature. Thus a loss of one rating level. Just my opinion. I'm far from a demanding individual, but did notice that the service level was better on another cruise line (Oceania). Read Less
25 Helpful Votes
Sail Date: September 2016
We just returned from a 7 night cruise in the Adriatic on the Esprit embarking in Dubrovnik and ending in Venice. We loved the boat and the itinerary. Here are the details: Ship: The ship has 5 decks -- marina on 1; entry to the ship ... Read More
We just returned from a 7 night cruise in the Adriatic on the Esprit embarking in Dubrovnik and ending in Venice. We loved the boat and the itinerary. Here are the details: Ship: The ship has 5 decks -- marina on 1; entry to the ship and cabins on 2; cabins on 3; lounge/bar and two restaurants on 4; lounge/bar, restaurant and pool on outdoor deck 5. The public spaces are very well designed to accommodate everyone on-board with room to spare. We never felt crowded and were always able to sit where we wanted. Public spaces provided the ability to mingle with the crowd -- which was typically part of the routine during before-dinner and after dinner cocktails -- or find a secluded nook. The main dining room can even fit all passengers at one time for dinner. The decor is plush and elegant, and the seating inviting -- velvet padded couches and chairs on 4, and large wicker chairs and loungers on 5. Colors are a nice mix of neutrals and blues -- very relaxing and soothing. Dining room tables can be configured to seat couples, foursomes or larger groups. There are no elevators, but only 13 indoor shallow and wide stairs between each of the decks 2 and 3, and 3 and 4. Up to deck 5 requires an outside passage up a winding stair. Stairs didn't seem to cause any problems (even for those in their 80s). But the ports visited require a lot more climbing than the ship, so those with mobility issues should think twice about this cruise. For most of the cruise, the boat remained in protected waters (between islands and mainland) and we never felt movement other than the slightest rocking one night during a storm. Service: With a passenger to staff ratio of about 80 to 60, the service was fantastic. I never waited for a drink refill, to order food, or to get a question answered. The staff was over the top nice and accommodating (even getting a ride for guests to an evening event when none was scheduled). Dining: The highlight of the evening was always cocktail hour outside or inside (with a specialty drink each night) followed by dinner in the main dining room with specialty wine selections available and multiple options for each of the 4 courses (or more or fewer if you wanted) and dessert. Portions were such that you could actually eat 4 courses + dessert, although most people seemed to eat 3 + dessert. The chefs get high marks for plating, creativity and just plain tastiness. Breakfast was cold buffet with a few hot options; lunch was cold buffet/salads on deck 4 and a great grill (burgers, pizza, etc) on deck 5. We loved lunch on breezy deck 5 -- a few times we scurried back from a tour just in time for 2pm lunch and then some free time before dinner. Entertainment and activities: If there is a weak spot on this boat/itinerary, this is it. There was one singer each night for the after dinner entertainment, and while she played lots of favorites and on some nights did a heroic job of getting people up to dance and sing along, the variety was simply lacking. An improvement would be to have some alternatives provided -- for those on the 2 week itinerary, I think the same entertainment for 14 nights is a bit much. While the water sport activities should have been a highlight, since the boat is stocked with water toys, they were very limited. Only one port allowed jet skis and we were on a tour that day. Most of the Adriatic ports we visited didn't allow any water sports (even paddleboarding). People: On our cruise there were mostly couples and groups of four (families or friends). There were also two groups of six. All adults. This is not a boat for children -- the food, entertainment and tours are not child friendly. Ages ranged from 20s to 80s, with most people probably 40s to 60s. Majority of passengers were from the US, but there were also people from Europe, Mexico, Canada and Brazil. People were friendly and fun loving -- most participated in the sing alongs with the piano player at night -- but were there mostly for the boat and their own group, so it was a nice mix of mingling with others but having plenty of time to spend with your chosen companions. Ports: In each port there were 2 free tours (one adventure type like rafting and one more about seeing the sights), and there were other longer tours that had additional costs. At least 1/2 our boat took the free tours each day which typically lasted from 9-2. Tours were split into smaller groups of 10-12 people per guide. The longer costlier tours had only 4-8 people on them. We docked in each location except for Piran (where we were on anchor) which allowed us to go in an out everywhere except Venice which is somewhat difficult to access from the boat. Dubrovnik: I would recommend staying 2 nights before getting on the cruise -- lots to do there and beautiful -- walk the walls! Kotor: get up early and watch the boat sail into this incredible bay surrounded by cliffs; we took the complementary tour which hit the highlights and got us back for 2pm lunch. Split: complementary tour which was great -- had no idea Split would be so special with medieval buildings and Roman walls and foundation. Really stunning city. Zadar: We took a long tour to Plitvice Park. Gorgeous park with clear green water and waterfalls everywhere and lots of climing to see them all. Haven't seen scenery like this before. But only go if weather is promising (rainy would be bad). Opatija: Took the tour to the Hill Towns of Istria. This was really a highlight -- saw 3 little towns in a Tuscan-like setting. Drank wine and ate truffle pasta. Wandered through narrow streets with few tourists. Great tour. Piran: We took the longer tour to Lake Bled. Absolutely beautiful scenery in one direction (unfortunate tourist town on one edge of the lake) but a 2 hour drive to get there, so a hard call on whether to recommend this one. Piran itself is a cute port and the only tender port on the itinerary. If you want a free day and the weather is nice, take this day as your free day. Jet skis are available, and you can spend some time in the water and then go into Piran and wander a bit. Venice: complementary tour went on walk through Venice and Doge's Palace (did not actually go into St Mark's Basilica although that's how tour was billed). Nice tour, but skip if you've been to Venice before. All in all, lovely boat, wonderful staff, great ports, fine dining, luxury accommodations, and (at least on our trip) truly warm and friendly passengers. Read Less
40 Helpful Votes
Sail Date: July 2016
I just returned from the Grand Britannia cruise with my mom, sister and daughter. We had adjoining staterooms. Here are my thoughts: The good: Overall food quality was very good in all venues. We loved Prego and Silk Road, liked the ... Read More
I just returned from the Grand Britannia cruise with my mom, sister and daughter. We had adjoining staterooms. Here are my thoughts: The good: Overall food quality was very good in all venues. We loved Prego and Silk Road, liked the MDR, liked Lido, and liked Trident. We got room service breakfast several times and that was also good. And we had WONDERFUL service in the MDR and in Prego, very fun, warm, and caring servers (Nikola and Stanko in the MDR). We also loved the Avenue Bar and their bartenders. We liked the overall itinerary as well, circling the UK. The bad: I am in the camp of those who feel the veranda staterooms are cramped and very worn. The "couch" was stained, the carpet coming up by the veranda door, the chair ripped, the throw pillows disgusting, and the design of the lights in the headboard absurd when the beds are twinned. The veranda was dirty and sticky (they cleaned it our last day). The cabins were also not wonderfully cleaned, with extraneous hair and an old shampoo bottle greeting us at the start. Not fun. Crystal's website is also horribly designed and primitive, with very unreliable functionality on mobile. Hello, 20th century UI! 1995 called and they want their systems back. The ugly: Five things really made me dislike this cruise. First, the ports used by Crystal for London, Dublin, and Edinburgh really made any kind of immersive experience in those cities impossible to achieve, given the horrible shuttles employed. I sat on the Edinburgh shuttle for over an hour and a half one day, and only part of that was due to traffic. Even more fun, I sat on a bus for the final day's shore excursion (and there were only FOUR choices on that day) for more than FIVE HOURS due to traffic from the stupid location Crystal used. Even Dublin was disappointing as no shuttles ran after 8 PM so it was difficult to stay late in the city. The combination of horrible docking locations and abysmal shuttle services really cut into my enjoyment of the cruise. Second, I made spa appointments very early on for all of us, but the experience I had in the spa is the worst I've ever had in a spa due to cleanliness. There's only one bathroom in the changing room. When I entered, it was full of diarrhea and blood, completely disgusting and very smelly. Bloody toilet paper was in the trash can. All the other trash cans were overflowing as well, and cast-off robes and slippers were on the bench. I brought this to the attention of my provider and they were going to clean it up, but when I finished my service (also really disappointing because the massage table was ancient and could not be adjusted for the proper angle for my neck) things had been only slightly cleaned (the smell still lingered). I took a shower and there were HUGE clumps of hair in the one shower where the tap worked. UGH. If you're going to have a spa with prices like this and a tiny changing room, you MUST keep it FLAWLESSLY clean. Otherwise, yuck, yuck, yuck. Third, I am mid-fifties and I like technology. The internet connection available on this cruise was AWFUL. The wifi did not work more than it did work, and even the wireless data was not available for entire days at a time. I have to occasionally look in at work when away and there were days when I could not. I am not cruising again until this problem is fixed. Fourth, I think $50 for the jpeg of pictures purchased is outrageous given the cost of the printed pictures themselves. Those flash drives cost 50 cents, so this is a markup of what, 10000%? The photographers were good but the price overall, even on prints, is beyond gouging. Finally, the lack of any evaluation of shore excursions made it difficult to choose good ones. While we had great fun with, for example, the Belfast Food Tour, other excursions ranged from disappointing to excruciating. Other cruise companies provide an opportunity to rate the shore excursions publicly to help guide one's choices (and I would assume to help the cruise company offer the best of them). The shore excursion staff was not even interested in my verbal feedback. One got the impression that some of the staff (shore ex and front desk) felt they were babysitting spoiled kindergartners, that they had heard this all before and were listening only because they had to (indeed, one person said, "I have heard this complaint many times before." Excuse me? If you have heard it many times before why did Crystal not change things?). Overall, while the dining staff was very good, I am left with a huge feeling of fundamental disrespect for passengers (particularly A and B category passengers). Crystal is expanding like mad, but I recommend they look again at their core competencies. Good food and great wait staff is only going to get the line so far. I do not plan to cruise Crystal again (I had a much better experience last year on both Silversea and Seabourn). PS Ironically, when I tried to do Crystal's followup survey on my iPhone it failed and crashed. So Crystal, here is your feedback. Read Less
15 Helpful Votes
Sail Date: July 2016
Our family of 15 just got back from a Vancouver to Alaska cruise on the Crystal Serenity. We had a fantastic time. We have been on multiple cruises and cruise lines over the years and this was some of our first times on Crystal Cruise ... Read More
Our family of 15 just got back from a Vancouver to Alaska cruise on the Crystal Serenity. We had a fantastic time. We have been on multiple cruises and cruise lines over the years and this was some of our first times on Crystal Cruise Line. The ship was very clean and the food was excellent. We ate at all the specialty restaurants (Silk/Sushi, Prego, Tastes and the Vintage Room) which were fabulous however the main dining room was very good also. The chefs came out in a couple of the restaurants to see how everything was, which was a nice touch. If you did not like something, they would get you something different. The different wines and drinks were fun to try and the service staff and bartenders in the Crystal Cove always gave good recommendations. The entertainment was good and casino was larger than many smaller lines. We book a excursion through the ship and they sent a escort from the ship with us, which was nice. The staff was overall very friendly, and accommodating, but of course you always run across some bad apples. The gym was a good size and had classes, however sign up early the first day if you want to do cycling. Also if you want a massage on a sea day sign up early as they sell out fast. The only downside was the rooms are very small. We went on Silver Seas a couple months ago and the same type of room was bigger. However we did not spend much time in the room, other than when we were on the Veranda. Our room stewardess was great and always kept it tidy and clean. I would strongly urge anyone to try this cruise line and the Alaska itinerary. Read Less
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