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14 Helpful Votes
Sail Date: January 2019
We chose this cruise because we had not been on the Crystal for a few years and as it was a round trip return from and to Los Angeles it seemed to be very convenient. For years we have been trying to convince our friends to try the ... Read More
We chose this cruise because we had not been on the Crystal for a few years and as it was a round trip return from and to Los Angeles it seemed to be very convenient. For years we have been trying to convince our friends to try the Crystal and were finally able to get them to come with us only to find it was not as good as it used to be. The lunch buffet was so bad that we just gave up after a couple of days. We tried the dining room which turned out to be even worse The specialty restaurants were fabulous. The food, staff and atmosphere were exemplary. The ship did not appear to be as clean as it used to be. Our suite which had been refurbished seemed smaller due to the new configuration but the shower was incredibly worth the extra money.The toiletries were horrible, with artificial scent which I am highly allergic to. Entertainment was excellent. However, the casino rules were disgusting and no wonder it was always empty. Lastly - to have 6 ports on a 7 day cruise on the West Coast was a total loss. Aside from San Francisco and Cabo San Lucas (which was not on the itinerary) are the only 2 safe and exciting places to stop at. Most passengers complained they did not enjoy the quiet ocean experience when the ship is at sea. Crystal needs to recognize that plus the savings on Port Charges could benefit the pricing for passengers. Read Less
16 Helpful Votes
Sail Date: December 2017
We have been repeat Crystal passengers. This last Carribean 14 days sailing was not up to par to past Crystal standards. let me share pros and cons: PROS: Our Butler , Costas was the best part of this sailing. An outstanding ... Read More
We have been repeat Crystal passengers. This last Carribean 14 days sailing was not up to par to past Crystal standards. let me share pros and cons: PROS: Our Butler , Costas was the best part of this sailing. An outstanding employee and a delight to see every day. Similarly, the stewardesses who cleaned our suite were most diligent and keeping our rooms in immaculate condition each day and night! Kudos to those spectacular staff members! Reception and Concierge desks were efficient and most welcoming! Production shows as well as individual artists were most entertaining and enjoyable . Similarly, most of the guest speakers were most informative and had good presentations, CONS: The service in the Crystal Dining Room was consistently slow, no matter what time we made our reservations and regardless where we sat. Some of the wait persons were quite lovely and attentive, while other appeared to be 'burned out' and ready to end their contracts and go home. The quality of the food in Dining room far less satisfactory than the alternative restaurants. Both the food and service was far better in alternative dining venues! Photographers not as well trained as they were in past. Phone operators usually most slow to respond Music played at pool whether it be recorded or live, far too loud. At times, not enough poolside attendants, requiring a long time to request a drink order. Towels left on lounges by guests who have clearly left the pool area, tend to be left there and not collected and new lounge covers replaced! Has Crystal cut back on staff? ALL excursions that we took were most poor.. One just showed flamingos, more flamingos and cacti FOR OVER TWO HOURS~! For us, the service in Crystal Dining Room was the most negative experience on this sailing as were the excursions. We are sadly questioning if we shall return to Crystal in view of the above. Read Less
19 Helpful Votes
Sail Date: June 2017
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due ... Read More
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due to go to dry dock in September for major changes. We had a Balcony cabin but it was only 245 square feet including the balcony. I could go on any large ship line for that size Balcony cabin. The bathroom was tiny. It did have 2 sinks, but 2 people would be hard pressed to be in it at the same time. We could not pass each other at the end of the bed to go from one side of the cabin to the other. For this price, it was very disappointing! The dining room decor was lovely and the waiters for the most part just great. Food was a bit spotty. Sometimes really good and others only mediocre. I was shocked that Crystal still has first and second seating. No other 6-star line does that! Again, I might as well have gone on a large-ship line. We were assigned a table in the back of the dining room in the midst of a large group of people with lots of children. They are children so they do make noise, but this many kids magnified the noise. We did not expect this on a 6-star cruise line. We did ask to be reassigned and were given a table at the other end of the dining room. Again, if we wanted to be with a lot of children, we would have taken Disney or Royal Caribbean. Internet was available at no charge for an hour for every day of the cruise. We didn't use that much, but we do understand that full time comp internet is coming soon. The computer classes offered were good, but most geared to Apple. Of course, we have Androids. We did think the evening shows were just superb. They couldn't have been better. The ship's dancers were very talented and the alternate entertainers were amazing. We did enjoy the itinerary and the majority of the cruise, but there will have to be some really big changes to return to Crystal. Read Less
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