I chose this cruise as a surprise Christmas present for my wife. We had been away from cruising for a couple years, and I remembered our Antarctic cruise with Crystal - just how great it was. Never been to Brazil, and now to see the refurbished Symphony - this was almost a "no brainer."
I'm still a fan of traditional dining (not "any time"), and Crystal did that very well in the past. I'm ...
Dining in main dining room was average. However, the dining in the specialty restaurants was very good. Liked the choice of 5 dining options. High cost for tours. Best decision is to organize a private tour on Cruise Critic and use Tours by Locals. Overall service was very good. The butler was excellent and the cabin service was very good. Prices in the shops was way out of line. No general ...
This was our eighth cruise on Crystal and overall we really enjoyed this cruise and the Symphony. Their crew are just wonderful and the food was great, including the new venues added.
Giving it an average for these reason:
1. Was treated rudely by the Crystal Society hostess when I inquired how many cruises we have accumulated (it is based on length of each cruise).
2. Our ship had less ...
I choose Crystal over the years for the magnificent service and standards.
I know the company for the last 10 years, I have sailed onboard Serenity and Symphony few times.
I feel the crew members are lacking motivation and training, their can do spirit from the past is gone, food is fantastic but isn't enough for a premium line, I'm frankly disappointed with the onboard experience and lack ...
We are experienced cruisers, a mature couple, with a preference for Crystal. Two years ago, we sailed from Valparaiso to Bali on the Symphony, and we found the journey marvelous. This time we took a shorter cruise from Valparaiso to Miami, some twenty days. The experience was as grand and as elegant as before.
The Crystal Symphony remains an excellent ship: the food, the bars, the service, ...
We had not sailed with Crystal since the Fall of 2013, and were a little leery about the sale of Crystal to a Chinese company. Since our first cruise on the Symphony in 2004, we loved both the Symphony and the Serenity - for service, food, and for the way we were always made to feel taken care of and "special". We tried two other lines, Oceania and Silverseas, because we wanted to be CERTAIN ...
Given that crystal push the " voted worlds best cruise line" tag. We fell for it and were expecting a fantastic time.
The highlight of which was billed as NYE in Rio de Janiero for the fireworks.
All advertising showed fireworks above the ship. In reality there were 12 ships anchored in Rios bay that night and Crystal was at the very back in the centre. All the other ships were closer to the ...
Our primary thought about this cruise was that we were very lucky to visit the Antarctic for a few days when the weather was ideal. We had clear and sunny skies with little wind and were fully able to view the spectacular scenery and wild life around us. An outstanding event was the visit of about ten scientists and support staff from the US Palmer research station that came on board for ...
The trip started with the big DFW snowstorm. Had to sleep in Admirals club in MIA after many hours of delay DFW, more delay MIA. Luggage went to NY, and I arrived in Rio day late, no bags. Met a friend right away, also with lost luggage and managed to tour RIO for several hours before boarding Symphony. Crew was great locating all the lost bags and gave great service regarding laundry and follow ...
We had high expectations for our first Crystal Cruise. Boarding was a breeze, our room was fine. Staff on board quickly got to know our names and our favorite drinks. The trouble started when we would return to our room and smell heavy cigarette smoke. My husband and I spent the night coughing. This occurred for 3 days and then we asked our room stewardess about it. She said she would check with ...