We were on the 10th floor in a stateroom on the back of the ship. Unbeknownst to us, six inches from our stateroom was a smoking area. With cigarette and cigar smoke coming into our room. We complained and the ...

Sail Date July 2017

audifox

1 Review Written

5 Helpful Votes

Crystal Defines Service

Crystal Serenity

Alaska

First time Crystal Cruisers, spoiled for life. Very rarely do we see this kind of superior service. I can't even count them on one hand. The entire sailing was marked by pleasant surprises. We booked a year in ...

3 photos

Sail Date July 2017

Zebra2

6 Reviews Written

66 Helpful Votes

Best Vacation Ever

Crystal Serenity

Alaska

We had wanted to take an Alaskan cruise for several years. We choose Crystal for several reasons. We wanted a round trip out of Vancouver, we wanted a nice ship and we wanted to visit either Glacier Bay or Hubbard ...

Sail Date July 2017

Jkoppen

1 Review Written

14 Helpful Votes

Converted the non-cruiser

Crystal Serenity

Alaska

This was my first cruise in decades, and the first ever for my husband. He was particularly worried about the "people" factor. Suffice it to say, we are converted and cannot wait for our next crystal experience! ...

Sail Date August 2017

ChrisRoseville

1 Review Written

8 Helpful Votes

Penthouse with Verandah Exceeded our expectations!

Crystal Serenity

Alaska

We chose this itinerary so we could see the Hubbard Glacier and not all ships go there. Also, we took a Princess cruise in 2005 and after that experience I couldn't have cared less if we ever cruised again. Then ...

Sail Date August 2017

huntejk

1 Review Written

12 Helpful Votes

Exceeded our expectations

Crystal Serenity

Alaska

We have never sailed on a cruise ship but do a lot of sailing on 10-12 passenger catamarans in Europe and Caribbean. Went on this cruise because friends were gong and we always wanted to do an Alaska cruise. We ...

Sail Date July 2017

idjaffe

5 Reviews Written

8 Helpful Votes

Alaskaaaahhhhh

Crystal Serenity

Alaska

Overall a great cruise. Food was the best we have ever had on any cruise-line. Drinks were properly made and served. Cabin was a little small - but we expected that. Unfortunately, the weather was not good - ...

Sail Date June 2017

johnetteve

3 Reviews Written

20 Helpful Votes

Lovely itinerary, but the ship needs maintenance...

Crystal Serenity

Alaska

We've cruised with Crystal before and have high expectations for this cruise line. The checkin and buses from downtown to Whittier was very confusing and a big mess, with no one really seeming to know what was ...

Sail Date June 2017

off2obx

1 Review Written

8 Helpful Votes

Great Alaskan Cruise - 6/19/17

Crystal Serenity

Alaska

Wanted a smaller ship - had cruised on Azamara last year and liked the small ship experience. Very pleased with the Crystal experience - food and service were outstanding. So happy we made dinner reservations ...

Sail Date June 2017

Keith1010

20 Reviews Written

218 Helpful Votes

An Amazing Cruise Of The Northwest Passage

Crystal Serenity

Alaska

Review Of Crystal Serenity: Alaska Cruise – Vancouver to Seward – 10 Days Northwest Passage – Seward to New York City – 32 Days Excluding my first cruise at age 12, my wife and I have been cruising ...

Sail Date August 2016

JoaoPortugal

4 Reviews Written

53 Helpful Votes

Overall very good first Crystal cruise but with one serious failure

Crystal Serenity

Alaska

Having taken many cruises on Silversea and Seabourn, this was my first Crystal experience, and although being mindful that while it is unfair to compare directly the Crystal product to the other two (due to ...

Sail Date August 2016

Longway

1 Review Written

27 Helpful Votes

One and Done for Us on Crystal!

Crystal Serenity

Alaska

We wanted to see Alaska again and based on Crystal's previously held number one rating by a popular travel magazine and the many glowing reviews on CC we booked 10 days on the Crystal Serenity. We thoroughly enjoyed ...

Sail Date August 2016

Ronales

1 Review Written

5 Helpful Votes

A Lovely Ship with a Sophisticated Atmosphere

Crystal Serenity

Alaska

We had a wonderful 10 days despite the weather on our Crystal cruise to Alaska. We would prefer open seating rather than assigned 6 pm every night at the same table. It would be great to mingle with more people ...

2 photos

Sail Date August 2016

erikerik

1 Review Written

5 Helpful Votes

Beyond Belief

Crystal Serenity

Alaska

From embarkation to disembarkation we could not have asked for anything more. Our stateroom was situated on the Horizon Deck, midship. We dined in all of the locations and never once did we experience any upset ...

Sail Date August 2016

Jayoh

6 Reviews Written

37 Helpful Votes

Some small niggles but another excellent Crystal cruise

Crystal Serenity

Alaska

This was a repeat cruise for me, having done one very similar on Crystal Symphony in 2011, but this time with my mother and sister. Very little to criticise really, other than what seemed like 100 out of control ...

Sail Date July 2016

nova1

2 Reviews Written

11 Helpful Votes

Crystal has slipped in the last few years but still a great cruise

Crystal Serenity

Alaska

We had a great time, but as quite a few other reviews suggest, Crystal is slipping. The service in the main dining room was atrocious. The server was so confused by the orders that my wife something with ...

Sail Date July 2016

charliesavino@gmail.com

1 Review Written

18 Helpful Votes

Crystal not worth the price

Crystal Serenity

Alaska

We chose Crystal because we had heard if was a luxury experience. We paid top dollar for this cruise. Unfortunately, the Serenity was rather mundane -- nice but nothing special. The food was OK but not better ...

Sail Date July 2016

flowery

7 Reviews Written

18 Helpful Votes

We loved the Serenity; only a few flaws.

Crystal Serenity

Alaska

We loved the Serenity- having sailed mostly on Celebrity and once on Azamara, this was a clear step up. What's superior about Crystal: food, service and spacious, uncrowded public areas. Food- delicious but ...

Sail Date July 2016

Namster

2 Reviews Written

16 Helpful Votes

CRYSTAL EXCELLENCE

Crystal Serenity

Alaska

Travelled alone with a couple. It was my first Crystal experience - every single bite of food was superb... they had 3 specialty restaurants in addition to the Main Dining. The service was excellent - all details ...

Sail Date June 2016

Julie Cheng

2 Reviews Written

35 Helpful Votes

DISAPPOINTING CRUISE

Crystal Serenity

Alaska

We had sailed on Crystal Serenity previously on the Baltic cruise and had a great time. The crew seemed overworked and stretched and unfriendly. One waitress was rather rude when I requested for just hot water and ...

Sail Date July 2016

Julie Cheng

2 Reviews Written

35 Helpful Votes

Bad Bad Expensive Experience

Crystal Serenity

Alaska

We had previously sailed on Crystal Serenity on the Baltic cruise and had an amazing experience. We chose to sail with Crystal Serenity for the Alaskan cruise expecting a repeat of this. However, we probably will ...

Sail Date July 2016

mickeydeetexas

1 Review Written

20 Helpful Votes

Amazing Alaskan Cruise on Crystal Serenity

Crystal Serenity

Alaska

This is long so get ready...... Just experienced our first Crystal cruise and will begin by saying we have been crystalized! We were celebrating my husband's 50th birthday and our travel agent recommended a few ...

2 photos

Sail Date June 2016

KCRoyalsCruise

1 Review Written

15 Helpful Votes

Alaska on the Crystal Serenity

Crystal Serenity

Alaska

Our family of 15 just got back from a Vancouver to Alaska cruise on the Crystal Serenity. We had a fantastic time. We have been on multiple cruises and cruise lines over the years and this was some of our first ...

Sail Date July 2016

Pittmansb

1 Review Written

11 Helpful Votes

Great week on the Serenity

Crystal Serenity

Alaska

We chose this cruise 8 or 9 months ago to travel with our alumni group. A few weeks ago I looked at this site and saw some negative reviews. Well, our experience was quite different. Ship was clean and well ...

Sail Date June 2016

poinsettiaplate

5 Reviews Written

41 Helpful Votes

Great Bering Sea Adventure

Crystal Serenity

Alaska

This was the last leg of a Crystal World Cruise and went from Tokyo to San Francisco, with port stops in Japan, Russia, Alaska, and Canada. It was my third Crystal cruise and second on the Serenity. As always with ...

Sail Date April 2016