1. Home
  2. Cruise Lines
  3. Crystal Cruises
  4. Crystal Cruises Cruise Reviews

51 Crystal Baltic Sea Cruise Reviews

We chose the Serenity having travelled on the Espirit and the Harmony and because we wanted to do a Baltic Sea Cruise. We have suite 11060 which is fine and it an added benefit to order dinner from any of the dining establishments. The ... Read More
We chose the Serenity having travelled on the Espirit and the Harmony and because we wanted to do a Baltic Sea Cruise. We have suite 11060 which is fine and it an added benefit to order dinner from any of the dining establishments. The check in was seamless. Our butler and cabin attendants, Jose and Lydia, were the best!!!! You could not find anything lacking in their lovely demeanor and commitment to our well being. The first two days we were in Copenhagen. The weather was less than attractive, rainy and overcast, but the city's personality shown through. The Danes are a wonderful people, very conscious of the environment, very hygge, the perfect city to start the cruise. The second port in Germany was kind of a bust. The town was ‘eh’. It is a nice little seaside town in Northern Germany. We took a long walk into town along a boardwalk filled with German tourists. English was rather sketchy. I recommend getting off the main tourist area and walking into town. They have a lovely church square and a sweet little park that the local use. Day 4 was the day at Sea and Formal Night. The cruise seemed very casual. Less than half the men was saw adhered to Crystal Casual or the Semi Formal attire. We had dinner in the dining room which is where our problems started. My husband was the first to succumb to the norovirus the morning of day 5. I will not subject you to the details, but suffice it to say it was extremely unpleasant. The medical team admonished him for not washing his hands enough, and he was quarantined leaving me to go to a lower floor overnight. His poor health lasted two days missing Helsinki and one day in St. Petersburg. I succumbed the 2nd day in St. Petersburg missing St. Petersburg and Tallin. I did not expect to find the Norovirus in such a high end cruise. I don’t have an official count but the ship has seemed very quiet and the medical center was very busy both days we visited. An airborne food disease is not the ‘fault’ of guests. It is the responsibility of the ship to provide a clean and disenfected environment. The first evening aboard the ship I witness tissue on the ground on the 11 floor, trash left in a stairwell to the work out room and napkins in the elevator. Really! On a Crystal ship! We have sailed on 17 different cruise ships since 1991 and this is the first time we have encountered the Norovirus. As far as other aspects of Crystal, I have yet to find a barista on board at least at the Marketplace that can make a decent cappuccino. How can you call yourself a luxury cruise line when the coffee station cannot make cappuccinos and don’t use the proper size cup to get the ingredients correct. I don’t drink alcohol but I do love my mocha and cappuccinos. Sorry to say, I have not had a decent one since we left the d’Angleterre hotel in Copenhagen. Excursion desk. My question is this, how can I purchase my ticket to the Russian ballet 5 months in advance and be seated with the crew, when someone who bought their ticket for the excursion a couple of hours before the show had tickets in the second row. Also, did I mention we purchased penthouse suite? That just did not make sense to me☹️. Also, you need better excursions. The company that took us to Spilled Blood in St. Petersburg also took us to a place to purchase souvenirs. On another day a private guide we arranged to use to a souvenir shop and the items were 40-50% less. Beware! I thought the service staff was great. Crystal society rep was less than lack luster, I approached while my husband was in the room, he was getting up to join his friend at the Cruise Sale desk. I stopped him to tell him what was going on, he did not ask me sit just let me talk to him in an open lobby, and immediately joined his friend when I was finished talking. I don’t like to say never, but after having travelled on the Espirit, I will not ever take another voyage on Crystal Serenity. Read Less
Sail Date July 2019
We thought we booked the same line we took on another cruise, but it turned out to be the Crystal Serenity, which was even better. The staff were happy, which we like because it means the company treats them well, then they treated us ... Read More
We thought we booked the same line we took on another cruise, but it turned out to be the Crystal Serenity, which was even better. The staff were happy, which we like because it means the company treats them well, then they treated us very well. We liked the way every time we sat down, whether it was in the central lounge on Deck 5 or the Forward lounge on Deck 12, there was someone approaching us to ask if there was anything they could get for us. It was called an "amenity" cruise, and it was indeed. We were treated extremely well from the time we arrived at the ship, throughout the cruise, and when we left to go home. The food was fabulous, the prosecco, chamboard cocktails and wine flowed freely, and there were light activity shore excursions that I could enjoy. Crystal is definitely now my favorite cruise line, and I hope we can take another cruise with this line soon. Having talked with others who have taken other cruise lines to the same locations, I find that the fact that Crystal allows you to take as many or as few shore excursions, but only pay for the ones you take, is an advantage. As my ability to walk decreases, I would take fewer shore excursions, but would enjoy every bit of the cruise as much or more than I did this time. Read Less
Sail Date July 2019
I did not know whether to title this review “The Last Cruise” or “The $22,000 Colds.” As much as we like Crystal, in 2018 I had booked a cruise on Pro-Iceland for a 7-day cruise of just Iceland. But in April I was in hospital ... Read More
I did not know whether to title this review “The Last Cruise” or “The $22,000 Colds.” As much as we like Crystal, in 2018 I had booked a cruise on Pro-Iceland for a 7-day cruise of just Iceland. But in April I was in hospital with heart problems and we cancelled the cruise and got all of our money refunded from our travel agent David Butterfield of All Cruise Travel in California. By late summer of 2018 I was feeling much better and we booked the Iceland-northern Norway cruise on the Crystal Serenity for 2019. Unfortunately by February I had more heart problems and was back in the hospital for 45 days and three operations. But, damn it; we were not canceling the 2019 vacation. It turned out I should have stayed at home, The cruise was Reykjavik to Copenhagen over 17 days. We had two prior cruises on the Crystal Symphony that were great. Getting There: We love Icelandair! It is the only airline we can afford to fly first class on (they call it Saga Class), but getting a flight from St. Louis to a city served by Icelandair can be a problem. You have to get your baggage after your domestic connecting flight and recheck it. We went through Chicago this year, which was a bit of a mistake. The International Terminal is nowhere close to any another terminal, requiring a bus ride across the airport complex. We were delayed two hours for a 45-minute flight because they had to replace a seat (apparently there was a human discharge.) Once in Chicago things were a little smoother, with one exception. I left an “Andy Carpenter” mystery novel by David Rosenfeld that I was in the middle of on a luggage cart stand. The flight to Reykjavik was great and in fact one of the flight attendants was on our Iceland Air flight in 2006. She did not appear to have changed a bit in 13 years. There was a free large bus from the airport to the dock. This is where I frist discovered I would be having problems. The long walk to the bus showed my heart was still having issues. I had to stop about every 100 feet to catch my breath caused by my heart beating too fast. I had left instructions that if I die on this vacation to give my body to a medical school in Reykjavik or Oslo and save the shipping costs back to the U.S. THE SHIP AND THE CRUISE: The unusual: There was a long line to get onto the ship. It was outside and there was a cold wind blowing with drizzle. This was unusual for us as past Crystal Cruise there were no lines. The Usual: Since Crystal is “an all inclusive” line I have referred to it as the “Cruise Line for Alcoholics.” Passengers were met at check-in by staffers holding trays of glasses of Champagne. Once on board check-in was very fast and efficient. The Stateroom: We got what we paid for even if it was about $7,500 a person for 17 days. The stateroom was small. The only chair in the room was a desk chair. The sofa was narrow and low to the ground with a vinyl covering. You had a tendency to slide off of it. Unlike the beds on the Symphony which had firm mattresses, the bed had a soft uncomfortable mattress and the cruise was for 17-days. If you are in colder climates dry hair is a must and there were two hairdryers, one in the bathroom and the other by the desk. Since our last Crystal cruise they added large screen TVs. There was no disk player in the TVs to play DVDs or music on CDs. However the new large screen TVs came with a selection of downloads that included 84 movies, TV shows and several hundred music selections. The bathroom was nice with a couple exceptions. There was not a walk-in shower but a high wall bath tub/shower combination. The tub was short. Since most people on Crystal are going to be older, this creates two problems. It is difficult for people with knee and hip problems stepping over the high wall of the bathtub. It also seems that the tub was so small it would be difficult to get in and out of it unless you are 5-foot-1 or smaller. A walk-in shower would still need a higher lip, since the drain is slow during peak hours of use, but it would better than the tub. The other areas of concern was that they could use another “grab bar” in the shower and one next to the toilet seat, which like all other seats on the ship is low. THE FOOD: As usual the Crystal food was better than I have had on any other cruise line. There was one exception. One night in the main dining room T-Bone steak was on the menu. My steak was so tough that you could not cut it with steak knife. This was not an isolated bad piece of meat. Diners at other table had the same problem. If you could cut off a piece you ran the risk of choking on it. WHAT? They did have Beef Stroganoff on the menu. I didn’t look closely to the menu since everyone knows Beef Stroganoff is served on noodles. Everyone knows that except the chef and cooks on the Serenity where it is served on rice. The Main Dining Room: It is named the Waterside. As usual there were no lines or long waits to be seated. Service was very efficient but not rushed. My wife had a favorite waiter and we sat in his section on most nights. This was good as I did not have to feel guilty about not leaving a dozen waiters a tip, I could simply leave one large tip at the end of the cruise on our ship’s account for one waiter. Beyond the call: All the desserts were good depending what you like. My wife asked a question if they ever had Strawberry/Rhubarb pie. They don’t, however a maitre told her to come back the next night as he would have one especially baked for her. They did and she said it was very good (I’m not eating rhubarb on a bet.). The same thing happened at the Palm Court bar on the 12th level. I was easy as I always wanted a Coke or a Dr. Pepper. But my wife enjoys mixed drinks. One night she ordered a “Bee’s Knees” cocktail. The staff was unfamiliar with the drink. But the bartender looked it up on the internet and the next afternoon she was served a Bee’s Knees. The specialty restaurants: These were all good, plus they had a few items on the menu that were not part of the specialty dishes for spouses who hated the normal specialty items. At the Silk, a Chinese restaurant I was disappointed they did not have my favorite “Lo Mein” on the menu, but I was well aware that “Lo Mein” is not really Chinese, but something sold at American Chinese restaurants. Bistro: We would often skip the traditional breakfast and go to the Bistro on Deck 6 for fresh fruit and muffins. At night we would often skip dessert in a dining room and go to the Bistro where they had a number of desserts for you to pick from including chocolate covered strawberries and chocolate truffles (I started with 3-truffles a night and by the end of the cruise was downing six.) plus desserts in cups such as Crème Boule. ENTERTAINMENT: Dan Davies in the Piano Bar, The American Saloon, isn’t American but is an Australian. He also was the best entertainment on the ship. He was funny and showed signs of being a very good jazz pianist. He won’t be selling any CDs of his vocals, but still he was worth several trips to his venue. The majority of the passengers got sick with colds and sore throats Dan was not an exception, but his piano work was so good on the nights he could not sing it was still very entertaining. The passengers’ requests were a problem. People should realize the piano bar guys hate playing the Piano Man and My Way. It didn’t stop the passengers from requesting them and Dan reluctantly playing them. There were two comics on this cruise, both British entertainers. One was very good and the other was barely “OK.” On July 4, a British female singer with a number of performances in shows in London’s West End was the featured entertainer. On the program it stated there would be patriotic 4th of July songs for the Americans. I thought it was odd that a Brit would be singing songs reference a war that King George III lost. My worries disappeared when the only song she sang was “When the Saints go Marching In” which has nothing to do with American Independence and is most associated with New Orleans which belonged to the French until 1804, The Crystal Quartet was a group of musicians from the Philippines. They performed music from the American Songbook and pop tunes through the 1980s. They usually played in the Palm Court on the 12th floor. This is also where the ships male dancers, the Ambassadors, who danced with single women or wives whose husbands could not dance, were found on most nights. You could detect a slight accent of the female singer, with one exception. When she would sing songs made famous in the 1950s by the “Singing Rage Patty Page” she sounded just like her. TORTURING OLD PEOPLE: Just like in the cabins, in the bars and lounges all the chairs were extremely low to the floor. In the Palm Court there were four high back chairs that were actually off the floor and they were always occupied. Older people getting up from all the other furniture sounded like a Rice Krispies commercial, “Snap, Crackle and Pop” coming from people’s knees. THE CON: One lecture on the ship was “The History of the Swiss Watch.” The lecture was not by a nice person from Switzerland but by a Brazilian, who happened the run the ship’s “Watch Shop.” He handed out raffle tickets to people attending, but the winner was not announced at the end of his talk in the movie theater. You had to follow him to the Watch Store where he would draw the winning ticket for a small gift certificate. I did not follow him to the store. I felt I was being scammed and walked in the opposite direction. THE DIRT COVE: On thing that really amazed me was that for a ship that was in dry dock for an allegedly complete interior overhaul, was how filthy the white chairs in the Crystal Cove. These were covered in dirt and it is hard to believe that staff was not aware of their condition. This is one of the higher priced cruise ships in the world. You would expect the furniture to be clean. HIGH MARKS: Chief Concierge Marco Juen from Germany went out in the rain and got us a taxi to standby when we simply asked if there were any cabs available while the ship was docked in Tromso, Norway. Juen told us to have a seat. We thought he was going to make a call. Instead he went off the ship and retuned in 10-minutes, wet and telling us there was a cab waiting for us. MOST POPULAR GUY: That would be the guy manning the Scoops Ice Cream bar from noon to 6pm on the 12th level next to the Trident Grill. This guy was serving up Ben and Jerry’s and soft serve for six hours straight, often getting unusual requests to mix the flavors in half or quarter scoops. Regardless how busy he was and how stupid the request was, he always had a smile on his face. FREE: This was the first time on a cruise ship where the computer/internet service was completely free. The ship had a computer room with at least 12 computers available for passengers. Several other computers had leading newspapers’ online editions at no charge. SYMPHONY VS SERENITY: While we found almost everything on the Serenity to be very nice, we preferred the Symphony. Everyone we spoke to who had been on both ships said the same thing. TOURS: My wife and I often differ on places to see. I like to see where people live and styles of houses. She likes to go to where the tour busses are going to famous locations. To handle this dilemma we try to find a taxi that will give us an hourly rate. On this cruise we found that the taxi was often cheaper than the ship’s tour bus trips. The only problem was in some smaller towns there were no taxis to hire. The last full day of the trip was in Copenhagen. The ship offered a free shuttle bus into downtown Copenhagen. It was about a 30-minute ride one-way. It was a rainy day and they rain increased when we got downtown. We just stayed on the shuttle bus and went back to the ship. We got a free 1-hour tour of Copenhagen, a city we had been to before and spent lots of time on a sunny day seeing the tourist sites. WEATHER: Iceland was relatively warm with temps around 54f. In the Norway towns north of the Arctic Circle there were July days where the temperature was near freezing with a combination of drizzle and snow. THE COUGH AND SNEEZE: By the end of this cruise at least half the passengers were coughing and sneezing. Both my wife and I went to the Ships Medical Center. We knew better than to rack up a big bill by seeing the doctor. Instead nurses gave us cold medicines that were very reasonably priced. My wife was in bed for three days on the ship and a week after our return. I was carrying a wash cloth to cough into while on the ship. Counting the cost of the cruise, airfare and other transportation, plus the dog sitter back home our total cost was around $22,000 and perhaps in years to come the biggest memory with be the cough and cold. DEPARTURE: My wife had signed up for the shuttle bus from the dock to the airport. On our last full day on the ship we learned that a taxi to the airport was the same price as the bus or cheaper. Marco Juen at the Concierge Desk had no problem cancelling the bus. We were then able to reserve a taxi with someone from Copenhagen’s Tourist Bureau who was on the ship. It turned out the taxi fare was cheaper than the bus. Read Less
Sail Date June 2019
This was our 24th cruise on Crystal and the first after the Serenity came out of dry dock. We took this cruise to relax as my husband was recuperating. The boarding process in Reykjavik was a little off as there was no cruise terminal ... Read More
This was our 24th cruise on Crystal and the first after the Serenity came out of dry dock. We took this cruise to relax as my husband was recuperating. The boarding process in Reykjavik was a little off as there was no cruise terminal but Crystal handled what they were given very well. Once onboard we received our cruise cards without any wait and enjoyed a champagne lunch at Waterside. The ship was immaculate and the service superb. The menus in the Waterside contained many new selections as well as traditional ones and we walked into the dining room each evening, received a table for 2, and never had to wait whether we dined at 6:30 or later at 8pm. The cabin stewardess went out oh her way to make sure we were comfortable. The lido personnel were as attentive as ever even ordering from the grill for us. The onboard activities were over the top, as this was a double theme cruise, mind,body, and Soul. And a wine theme. There were over 6 lectures per day on sea days and so many other events and parties that you had to choose, as you could not do them all Even though the ship was full, there was never a problem getting seats for meals, or at the shows. The entertainment was the best I have experiences so far. Ports were wonderful, even with cool and misty days, we enjoyed them all Disembarkation was flawless. We sat in the Galaxy lounge no more than 5 minutes till we were escorted to baggage claim and our motorcoach to the airport in Copenhagen. Truly a memorable cruise. We relaxed, had wonderful meals, saw magnificent scenery and experienced another wonderful cruise on Crystal Read Less
Sail Date June 2019
Embarkation was not very smooth. Waited in groups with a number. When it came time to board, stood outside in the rain, without umbrellas, to get through security, Dining by reservation was a hassle if you wanted to change your time. ... Read More
Embarkation was not very smooth. Waited in groups with a number. When it came time to board, stood outside in the rain, without umbrellas, to get through security, Dining by reservation was a hassle if you wanted to change your time. MDR service was often slow. Waited 45 minutes one evening to get appetizer. Food often didn't come out as requested (salad with dressing on the side). Went to Tastes for lunch. Ordered salad with grilled chicken, it was raw. The cruise itinerary wasn't very exciting. Leaving from Marseille created some problems. Many people were missing luggage, probably due to the air traffic controllers striking. The ship can definitely use some refurbishing. Enjoyed the entertainment and met some very nice people. Participated in the art class which was lots of fun. Medical staff was very attentive. Food was very good. Enjoyed the Crystal Cove, the servers and bartenders work nonstop. Enjoyed going to the Bistro after returning from excursions. Read Less
Sail Date May 2018
We have been Celebrity loyalists (with one Oceania cruise as well), but a Crystal cruise was on my bucket list, so when Crystal offered a sale and the itinerary was appealing, I jumped on it. My husband was skeptical—how could it be ... Read More
We have been Celebrity loyalists (with one Oceania cruise as well), but a Crystal cruise was on my bucket list, so when Crystal offered a sale and the itinerary was appealing, I jumped on it. My husband was skeptical—how could it be worth more than twice what we usually pay for a cruise? Now we know. This was everything I hoped it would be. We always build in an extra day in our flight plans, and it was a good thing we did; our flight from Newark was about ten hours late getting into Marseille. We missed the day of exploring marseille, but didn’t miss the ship. Embarkation at the pier was slower than I expected (we waited maybe 20 minutes to board) but check-in on the ship was quick and easy. After a nice lunch on the aft deck, we went to our cabin a little past 2:00 and were surprised to find our luggage already delivered and on the bed ready for unpacking. Just the first of many instances of superior service. The two areas in which Crystal excels, inour opinion, are service and food. Service was impeccable: our sommelier was the best we’ve ever encountered; our wait team in the dining room was first class; our room steward was great; and every staff person was friendly and helpful. We ordered room service a few times, and were impressed by how timely and gracious the service was. (Love the fact that the coffee table is raised to dining table height and set elegantly even for breakfast.). The food on Serenity was the best we’ve experienced on any ship. The main dining room offerings were varied and consistently excellent; we enjoyed breakfast and lunch dishes at the Lido cafe; but our favorite place for lunch was the grill. Best cheeseburgers ever, according to my husband, and I appreciate the fact that they have a variety of burgers, including salmon and a really tasty veggie burger. We tried both specialty restaurants, which were good but not as good as the main dining room, in our opinion. Oceania may claim to be the foodie line, but we rate Crystal highest in that category. One of the main reasons we like to cruise is that it gives us a chance to dance every night. Serenity has the largest dance floor and nicest dance venue in the Palm Court of any ship we’ve been on. The dance quartet is great; they play exactly the music dancers want to hear. The dance instructors did a wonderful job with dance lessons on sea days. Because we were always in Palm Court, we didn’t experience any of the shows, so can’t comment on those. We did enjoy trivia on sea days and wished they had it more often, and we enjoyed the world affairs speaker. The ambiance of the ship is one of quiet elegance and casual refinement. Fellow passengers are well-traveled, though many we talked to were, like us, on their first Crystal cruise. Guests are better dressed than on the other ships we’ve sailed (a welcome change from the increasingly casual, even sloppy “fashion” that seems ubiquitous these days). We saw no sign that the ship needs to be refurbished, though it is scheduled to be this year. With the exception of Barcelona, the ports on the itinerary were new to us, and we enjoyed all of them. We would have liked longer stops in Gibraltar and Guernsey, which were only half days. We didn’t take any ship excursions, preferring to explore on our own. In all, this was a bucket list cruise worthy of the designation. I only wish we were able to sail on Crystal every year. Read Less
Sail Date May 2018
We chose to take a short "taster" cruise from Dover for 6 days in order to try out Crystal cruises. We have sailed regularly on Seabourn and Silversea ships as well as trying other brands such as Celebrity, Cunard, Fred Olsen ... Read More
We chose to take a short "taster" cruise from Dover for 6 days in order to try out Crystal cruises. We have sailed regularly on Seabourn and Silversea ships as well as trying other brands such as Celebrity, Cunard, Fred Olsen and Thomson. Fellow cruisers had suggested that Crystal ships were the best but we did not want to risk the expense of a long haul flight only to find that the larger ships in the Crystal fleet did not suit us. As it happens we were very glad of our decision and the cruise was only saved by glorious weather and delightful ports. Crystal Symphony takes around 800 guests and is therefore not much larger than the Silversea and Seabourn ships we use regularly. It was very American in its style and ambience. Fellow passengers were mainly American (around 80% despite the cruise originating in the UK) with a wide range of other countries each represented by just a handful of people. The first major issue we had was the size of the cabins and bathroom. The bathroom was so small that it was difficult to avoid knocking one's head against the fancy glass washbasin if the ship rolled while rising from the sitting position. Bath products were supplied in non-branded and cheap looking plastic tubes. Performance of the products was mediocre at best. The cabin was very small indeed. If one wanted to eat in the room (the only option if one did not want to use one of the 2 set dinner times), then it would be a question of taking it in turns to move. The cabin on Crystal Symphony was 206 sq ft whereas on Seabourn Odyssey an ocean view cabin is 295 sq ft and on Silver Sea Spirit it is 312 sq ft. The second issue was the dining arrangements. We had booked dining by reservation in order to avoid the 6.15 or 8.30 dinner sittings. However, on trying to book we were told that the only tables available were at either of the set dinner sitting times - not exactly what we expected. Tables are mainly fixed at the size of the party in the booking so that mixing with other cruisers is not easy. Service was performed at the run with the next plate of food hovering at one's elbow before the knife and fork hit the plate for the final mouthful. Perhaps Americans like this style of service but we found it unpleasant. The food in general was at best moderate. On the formal dinner evening, caviar was offered. This turned out to be less than half a teaspoon of caviar on a huge plate with 3 blobs of sour cream and two blinis - not exactly the Seabourn standard of a beautiful set of dishes nestled in a crisp folded napkin containing a bowl of several ounces of caviar, bowls of chopped egg white and egg yolk, sour cream and a dozen crisp pieces of fine toasts. Desserts were poor at dinner but beautiful at the dessert buffet at lunch time. Coffee at dinner arrived with dessert - again perhaps due to American nature of the ship. Buffet lunch was better with a good range of hot and cold dishes but the buffet was only available for dinner on one night of the cruise. The deck grill (in a sort of conservatory with retractable roof where there used to be an indoor pool) was poor. At this standard I expect a toasted sandwich order to arrive with a little garnish to make the plate look attractive. it arrived on a blank plate looking forlorn. Ice cream (Ben and Jerry's) was available but served in waxed paper tubs with plastic spoons. Sauce is added by the guest from a huge plastic bottle - just not really what we expect from a top line cruise ship. The reason for the tiny cabins is clear once one explores the public rooms. There is a show lounge, cinema, ballroom, 3 bars with live entertainment, night club, paddle tennis court, golf driving nets as well as huge fitness and spa facility. The covered deck area is large and there are hundreds of sun loungers around the outdoor pool arranged in neatly packed rows. However, it was almost impossible to meet other cruisers. When we went to bars, there was hardly a soul there. If a dozen or so people were in the same place, then the music was so loud and the chairs so far apart that conversation was impossible except at impolite levels of raised voices. There was hard core of about 6 people who used the ballroom using the services of the gentleman hosts again making this large facility seem over sized. In conclusion, this cruise line would suit those with a wish to rush from lunch to entertainment, to dinner (in a hurry) and on the more entertainment. Use of the cabin should be restricted to sleeping only. One should not want to socialize with other guests too much. Read Less
Sail Date August 2017
This was our 3rd Crystal cruise and whilst all have been excellent, this was probably the best. We booked fairly late due to life getting in the way of a previously booked cruise in July so did not have the best choice of cabin, and ended ... Read More
This was our 3rd Crystal cruise and whilst all have been excellent, this was probably the best. We booked fairly late due to life getting in the way of a previously booked cruise in July so did not have the best choice of cabin, and ended up right at the front of the ship. It was absolutely fine most of the time, but we did have one rather rocky night in the Bay of Biscay! Embarkation was remarkable. We were very lucky to be within driving distance of Dover, where our cruise started. From leaving the car, we were in the Crystal Dining Room within 15 minutes – having stopped off to check out our room on the way! We have stayed in this room category on Symphony previously (PS), so it was just as expected and very comfortable. As I have said in previous reviews, I do think a little updating is required and hopefully this will happen in the upcoming dry dock. In particular, the TVs are very small and somewhat dated and some of the furnishings are looking a little tired. However, it is a well-planned and thought out space with plenty of storage, and a good-sized and equipped bathroom. The bed was very comfortable with quality linens and pillows. We forgot to bring a phone charger, so we were pleasantly surprised to find that there was an integral charger in the clock. We sampled many of the facilities on the ship – the gym, spa, cinema (rather weird choices of films sometimes!), Vintage Room, lectures, casino, shops etc. We also enjoyed several specialty restaurant reservations. Service throughout the cruise was outstanding. Where we did have an issue, it was resolved quickly, efficiently and with good grace. The crew, across the board, were unfailingly friendly and helpful – I know they are trained to be so and ‘have’ to be, but it makes for a great ambience nevertheless. We found the food to be excellent, as previously. We did eat several times in the specialties and never tired of either. The CDR was also good, but I felt service was a little below par at times and that they were over-stretched with so many people to take care of especially on the BTO evenings. This resulted in either long waits before ordering and between courses, or conversely one plate being whipped away and the next course being served almost simultaneously. We found the included wines to be very drinkable and of course there was always the option to purchase wines when we felt like splurging. I wish they had a better included champagne though! We are reluctant to buy a bottle of champagne because we would never get anywhere near finishing it, but I cannot drink the included stuff. We had signed up for the Ultimate Vintage Room, but perhaps there wasn’t enough interest because it was not offered. Instead we did the regular Vintage Room dinner and we thoroughly enjoyed it. Great food, wine and company.. a really good evening. We thought all the ports were well worth visiting, but perhaps didn’t make the best choices with a couple of our excursions which were a bit long/boring/expensive. We didn’t get to all the shows but enjoyed those that we saw, with the exception of the new light show which wasn’t to our taste, but I’m sure many would disagree. We also found the lectures interesting, informative and entertaining. All in all, we had a wonderful time and look forward to our next Crystal cruise. Read Less
Sail Date August 2017
Meet two couples on Cruise Critic before going and spent some time with them Worked out sharing a day trip and ride into Paris very well. We loved the ship. Food was outstanding except for one meal which was just very good. Service ... Read More
Meet two couples on Cruise Critic before going and spent some time with them Worked out sharing a day trip and ride into Paris very well. We loved the ship. Food was outstanding except for one meal which was just very good. Service was nice and cabin worked out well for us with enough space for storage etc. The entertainment was good, but would have preferred the "Last Show with Dancers etc" to be the night before the last. We did not take any of the shore excursions, but did touring on our own. We found the tours to be very expensive and a few people we meet were disappointed in them not having enough time at sights. This was my first cruise with Crystal and I would certainly consider going again. Would have liked one more sea day. As we get older it is harder to TOUR everyday. Also, would have liked more information about sights at each port. Found some very interesting things by accident. Read Less
Sail Date August 2017
After sailing Crystal for the first time in November, we knew we wanted to do it again. This cruise was too good to pass up as it included being in Edinburgh for the Tattoo. While we normally shy away from summer travel, we decided to ... Read More
After sailing Crystal for the first time in November, we knew we wanted to do it again. This cruise was too good to pass up as it included being in Edinburgh for the Tattoo. While we normally shy away from summer travel, we decided to take a chance. We are glad we did as while some of the cities on the itinerary were more crowded than during the shoulder season, they were not too bad. Crystal really does excel at so many things that it is hard to pinpoint just a few. The service is always impeccable and it is the only cruise line we have traveled with where the staff seemed genuinely pleased to be there. We were glad to see a good number of staff who provided such outstanding service in November also on this cruise. In November, we thought the food on the ship was good, but this time we found a number of our meals to be memorable. While we expect that in the specialty dining venues, we didn't expect to have some many stellar experiences in the main dining room. We like the fact that the ship really does provide an all inclusive experience and again we found it a challenge to use our on-board credit. What Crystal does allow is using your on-board to recognize staff members. I only wish more cruise lines did this because it is always a waste having to find ways to spend your on-board credit on things you don't really need. Crystal did an excellent job of getting guests from the port to the heart of the city. On so many other lines, you end up waiting and waiting for shuttles to take you from the ship to the city. The entertainment on the ship was mixed, with some great evenings provided by guest performers. We love the fact that they also have a magician on board who does several performances in an intimate setting of close up magic. Read Less
Sail Date August 2017
We are 70 and 71 years old and have cruised 33 times prior to this one, on eleven different cruise lines, in the past 20+ years. We’ve always enjoyed Celebrity, and now in the past two years, we also have thoroughly enjoyed all four of ... Read More
We are 70 and 71 years old and have cruised 33 times prior to this one, on eleven different cruise lines, in the past 20+ years. We’ve always enjoyed Celebrity, and now in the past two years, we also have thoroughly enjoyed all four of our Crystal cruises. This one was chosen for one specific stop: Edinburgh to attend the Military Tattoo. The rest of the ports all turned out to be nice bonuses. We arrived a day in advance to Antwerp, Belgium, our port of embarkation. A five-hour flight delay caused us to change our sightseeing plans for our arrival-into-Europe day, but it worked out fine. We stayed one night at the Hilton right near the Cathedral in Antwerp and we loved the location. If we had not visited Antwerp on a previous cruise (river cruise), we would not have had time to see everything we considered important. The Antwerp Hilton also happens to be staffed by excellent personnel, and the property is lovely, so we recommend it highly. Crystal keeps to a schedule better than any other cruise line. Everything starts on time! That includes embarkation; the time stated on your documents is the time the first folks will be invited onto the ship. The only limiting factor, then, is how many people arrive at the port before you do. In this case, we dawdled a bit too long, and many others didn’t; so we were in the third or fourth embarkation group. Once you get started, it goes great; but in this case, I was sorry we didn’t arrive at 11:30 instead of at 12:15, because we had planned to have a fairly quick lunch and then finish the sightseeing we’d saved from the day before. We actually could’ve satisfied our hunger for a snack at the hospitality lounge Crystal provided in the waiting area at the makeshift cruise terminal, if I’d realized it soon enough. Instead, after our little trek through the various security and passport control stops and the usual quick Crystal check-in onboard, we went to the Trident Grill for a burger and a wrap and then hustled off the ship to walk the mile to the Red Star Line Museum, which we had been anticipating for over a year. It did not disappoint! We arrived back to the Symphony just in time for the muster drill, and then it was time to unpack. Wait! First it was time to figure out why it was so warm in the stateroom. It was because, for some unknown reason, the stewardess had put the heat up to the absolute highest setting. Ok, that was solved easily enough. Now to unpack, and when Mr. Husband announces that there’s so much drawer space, even in our entry-level cabin, I decide to count the drawers: he has seven and I have ten. Throw in a few shelves and we really do have space to unpack every single thing we’ve brought with us. Next comes the husband announcing how wonderful the shower is, and how much he loves the double sinks. Besides the stewardess leaving the room heat at the highest, leaving the hottest setting for the water in the tub, and her not having cleared out the previous guest’s leftover food in the fridge, everything after that was pretty much spot on perfect. We check the Reflections (daily schedule) and realize that we would like to go to the show but it conflicts with our dining reservation, so a quick stop at the Crystal Dining Room (their MDR) gets our reservation changed. Right now Crystal has two “set” dining times, 6 pm and 8:30, plus Dine by Reservation. We used the Dine by Res., and it works very well for us. We like to eat alone and there are plenty of two-tops. We ended up having five different senior waiters and all were totally fine. Crystal has one maître-d’, who oversees the entire dining room, plus quite a few head waiters who keep things running extremely smoothly throughout the dinner hours (and breakfast and lunch, too). As has been our experience in the past, service was stellar, and we happen to love Crystal’s food. My favorites included several various salads and appetizers with beets, and even a beef broth soup with beets for lunch one day. Fish dishes were great, lobster was great, kosher chicken is always offered once per cruise and was actually the best ever. The dinner that was least “perfect” was the duck entrée. It lacked great taste and was perhaps a tad overcooked. We have two favorite wines in the included reds, and I have the Pedroncelli zinfandel almost every night, unless the sommelier thinks I’ll be happy with whatever’s being poured that night – and she was right, whenever she said it. Husband prefers the Paso Robles cabernet, and is also usually happy with whatever’s being poured that night, sometimes a white. We generally have breakfast at the Lido, where we experienced great service from the Lido guys, as we have in the past. This cruise’s standouts were Ferdie and Allan, both from the Philippines. The guys who cook the eggs, even the one who does the toast, all are expert at what they do. For lunch we like the Lido or the Trident, where, again, the “cooks” there do a great job. The Lido has a huge variety, and so does the Trident (the burgers and wraps and great fries). Then if we want an ice cream, Ben & Jerry’s is open until 6 pm, and the Bistro has all kinds of breakfast things until 11:30 (cereals and bagels and baked goods), then lunch/snack things. I often stop by the Bistro for one little piece of watermelon, one of honeydew, and a couple of small pieces of cheese, or even brie on a cracker. As somebody said the first day, to her travel companions, if you like (cold) turkey, this is the place to eat it. I can’t disagree. We always have dessert with our dinner meal, but if we didn’t, we could always go to the Bistro for dessert. So far, on four cruises, I’ve never succumbed to the temptation to have MORE than one dessert! I only went to afternoon tea once; it’s a great thing to do on an at-sea day. Our meals at Silk Road and Prego were delicious as usual. Actually, Prego was better than ever, after being a tad disappointing, previously. One of the things I absolutely love on Crystal is the enrichment, always on an at-sea day and sometimes one lecture at sailaway time from a port stop. On this cruise (only two at-sea days), we had destination lecturer Bob Aalberts, current events lecturer Tom Faranda, and Broadway producer Kevin McCollum. They all did a great job. I didn’t know what to expect with the addition of “Broadway at Sea”, but we both liked it a lot. We had an added bonus of a husband and wife singing/acting pair who told us about their careers and were the featured entertainers one evening. I attended one computer class (iPad Tips and Techniques) and most of the evening entertainment. We missed going to the new show, Speakeasy, which got rave reviews from everybody who attended. There are all kinds of things we don’t attend, but we did very much enjoy the music (a singer and keyboard player) in Palm Court from 6:15 to 7:15. This worked well for our typical 7 pm dinner and is an improvement from previous cruises. I’m guessing there will be music at pretty much any time after the switchover to open seating dining, after Symphony comes out of drydock in October. Disembarkation was absolutely as easy as it could possibly be. We booked a private transfer from Honfleur into Paris with two other couples, which worked great, and then we stayed three nights at the Hilton near the Opera House. That worked perfectly for us to take the metro to our 2-1/2 days of sightseeing and various dinners, all of which we thoroughly enjoyed. The hotel, again, is lovely, but our entry level room, while quite classy, was also quite small, and a bit of a rude awakening after our stateroom on the Symphony. It was a good buy, for Paris, though, and I’d stay there again. We could have taken a Crystal Paris two-day post cruise tour to Paris, but we generally prefer doing our own sightseeing, so we decided to do everything on our own. Doing plenty of advance planning, both for our ports and for Paris, allowed us to have all kinds of wonderful sightseeing experiences. All in all, what a great vacation this was! Looking forward to two more Crystal cruises we have booked. We’ve had very high expectations, all four times, and we have not been disappointed. Read Less
Sail Date August 2017
This review is only highlighting two major problems that Crystal has had with its policies for the ships. 1. Children are only looked after by kids club care while a parent is onboard. - If both parents (Authorized person) leave to go ... Read More
This review is only highlighting two major problems that Crystal has had with its policies for the ships. 1. Children are only looked after by kids club care while a parent is onboard. - If both parents (Authorized person) leave to go on a shore trip they MUST take the kids with them - Noting that a number of the shore trips are not for children - 2. The only compromise is to have a staff member - not trained in child care are not having any basic emergency medical training baby sit them in your room. That's not to the same standards as kids club as they staff member could be any volunteer - 3. The Internet on board continually dropped out for a lot of the day, while my 4G/3G Modem to Norway telco was providing 50 - 100 Mb/s from the room - for all the trip other than a 8 hour ocean trip from Norway to Scotland. When I pointed out this to the IT staff they said that Satellite was the only way they could provide the service. In addition that noted that Internet complaints where the largest item of complaint. 4. Children leaving the vessel can be marked for checking that they have a parent with them. However, every time we left the ship our child ran ahead and was never stopped.. There identification system rang a bell and they then turned it off at no stage stopping the child I pointed out the kids club issue during the trip to the Director of Services and they advised that its company policy and there is no flexibility I showed the engineering and IT staff the speed I had with 3g/4G while at sea and was advised that they have 32 Mb/s to the satellite and that it ...When they loose the Satellite they have a backup but on trip to far northern latitudes they will continually have a problem. this was not a good family experience. I have rated below ignoring tese issues Read Less
Sail Date July 2017
The Crystal Symphony Baltic Sea cruise on 2017 was fantastic. We loved every aspect and element. We were invited to go with the Hillsdale College group which booked about a third of the ship and that overlay of programs and people was ... Read More
The Crystal Symphony Baltic Sea cruise on 2017 was fantastic. We loved every aspect and element. We were invited to go with the Hillsdale College group which booked about a third of the ship and that overlay of programs and people was really wonderful. We knew the Symphony was going in for major remodeling a few weeks after our cruise, but the ship was still in great shape, and the staff and service were incredible. Our only complaint was the limited wifi, but this will be rectified in the rejuvenation of the ship which will greatly boost the wifi and turn the ship into a 24/7 free wifi inclusion. We would highly recommend Crystal and this ship. The ports on the Baltic were fabulous and we loved every Crystal excursion. Cannot adequately rave about this trip. it was our first cruise and we feel like we started at the top. Tip, we dined lavishly at every opportunity, but took the stairs everywhere and walked a lot on the shore excursions, and used the workout room, and we both actually lost weight on a cruise. Oh, which reminds me, my wife and son has some food allergies and needed gluten-free meals and almond milk and such, and Crystal was very accommodating and provided the tastiest meals and treats imaginable. And their sugar-free desserts were out of this world as well. Incredible! Read Less
Sail Date July 2017
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due ... Read More
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due to go to dry dock in September for major changes. We had a Balcony cabin but it was only 245 square feet including the balcony. I could go on any large ship line for that size Balcony cabin. The bathroom was tiny. It did have 2 sinks, but 2 people would be hard pressed to be in it at the same time. We could not pass each other at the end of the bed to go from one side of the cabin to the other. For this price, it was very disappointing! The dining room decor was lovely and the waiters for the most part just great. Food was a bit spotty. Sometimes really good and others only mediocre. I was shocked that Crystal still has first and second seating. No other 6-star line does that! Again, I might as well have gone on a large-ship line. We were assigned a table in the back of the dining room in the midst of a large group of people with lots of children. They are children so they do make noise, but this many kids magnified the noise. We did not expect this on a 6-star cruise line. We did ask to be reassigned and were given a table at the other end of the dining room. Again, if we wanted to be with a lot of children, we would have taken Disney or Royal Caribbean. Internet was available at no charge for an hour for every day of the cruise. We didn't use that much, but we do understand that full time comp internet is coming soon. The computer classes offered were good, but most geared to Apple. Of course, we have Androids. We did think the evening shows were just superb. They couldn't have been better. The ship's dancers were very talented and the alternate entertainers were amazing. We did enjoy the itinerary and the majority of the cruise, but there will have to be some really big changes to return to Crystal. Read Less
Sail Date June 2017
This was my 7th Crystal Cruise. We normally book Penthouse cabins on the Crystal Serenity so the Symphony, with its older staterooms, was a bit of a let down. Service was very good, as usual. Food was not as good as it usually is. There ... Read More
This was my 7th Crystal Cruise. We normally book Penthouse cabins on the Crystal Serenity so the Symphony, with its older staterooms, was a bit of a let down. Service was very good, as usual. Food was not as good as it usually is. There was more than one meal where neither my father nor I ate more than two bites of our entrees. Thank goodness for Penthouse room service from the specialty restaurants (Prego and Silk Road) or we'd gone hungry. I'd like to try other cruise lines but my dad prefers Crystal. The biggest disappointment had to do one of the excursions. For convenience, we book most of our excursions through Crystal, understanding that we pay a premium for the convenience and peace of mind. Typically a 3-4 hour tour costs $69-99 per person which I think is fair. We like active tours so we booked a very interesting and fun Me-Mover excursion in Copenhagen.It's an unusual tour, sort of like a bicycle powered by a stair master. Everyone enjoyed it immensely. The next day, we happened to walk by the tour operator's storefront again and asked the proprietor much they charge for the 3 hour tour we had just taken. He told us it costs 300 DKK which is about US $46. I was floored. Crystal had charged us $229 each. Even if you add in an extra $50/person for the 10 min shuttle ride to the bike shop where we began our tour, we felt gouged. I'd sure like to know how they justified that price. Needless to say, I won't blindly book my excursions via Crystal ever again. Read Less
Sail Date June 2017
Loved the pampering and special attention of the wonderful staff. Although they have to, most of them were very genuine. Our head waiter worked with us each night to ensure our dietary needs were met at dinner. Did not have a bad meal. ... Read More
Loved the pampering and special attention of the wonderful staff. Although they have to, most of them were very genuine. Our head waiter worked with us each night to ensure our dietary needs were met at dinner. Did not have a bad meal. All special requests were taken care of. Wines in the main dining room were a good choice and the price of the higher end wines was very reasonable - almost retail. The room was well designed and lovely. We unpacked 3 full suitcases and still had an empty drawer! The balcony though not large was suitable(dlx. stateroom), unfortunately the weather did not permit much usage.And our room steward was very helpful with info and genuinely pleasant. Loved taking a couple of tub baths, but it was a bit tight. We only did shore excursions in St. Petersburg and they went smoothly.All ports except one had shuttle buses and that worked well. The only reason I did not give 5 stars is I think the cruise should have started a day later. Departure port Stockholm was having a national holiday so most everything was closed for 2 days, the only day we could have done Moscow on our own was thursday and the Kremlin is closed that day and Warnemunde was a sunday when stores had limited opening. I loved the Crystal experience...although a full cruise at no time did anywhere fell crowded. One tip for this itinerary==wear sneakers or laced shoes...the cobblestones are a work out! Read Less
Sail Date June 2017
This was our 45th cruise and our 3rd cruise on Crystal. We were intrigued by the itinerary - from Reykjavik to Portsmouth. The weather, admittedly, was dicey for the entire time (cold, windy and frequent showers) but we always try to not ... Read More
This was our 45th cruise and our 3rd cruise on Crystal. We were intrigued by the itinerary - from Reykjavik to Portsmouth. The weather, admittedly, was dicey for the entire time (cold, windy and frequent showers) but we always try to not let that impact the overall experience. Crystal excels in top-notch service and this cruise was no different in many respects. Our stateroom attendant was terrific and never failed to bring fresh ice each afternoon at 5 pm as we had requested. Typically we enjoy having a cocktail on our verandah as we sail away from each port but, because of the weather, we ended up visiting one of the many bars instead. The Crystal Dining Room is darn near perfect. The menus have been refreshed while still offering a number of traditional selections. Our waiter, Miroslav (Miki), was absolutely amazing and the sommelier, Lorena, was probably the best we have ever had aboard a ship. We chose the flexible dining option and it worked perfectly every night. Kudos to the Maitre d' and Asst Maitre d' for having such a uniformly excellent staff. Even at luncheon which was open seating we always had terrific service. Prego, in our opinion, is a waste of time. The staff there have a cavalier, if not aloof, attitude. The menu is either extremely dated or, in many instances, offers food which barely passes for Italian of any region. Symphony is 20 years old now and beginning to look, and perform, like a dowager in comparison to newer luxury vessels. The bathroom of our verandah suite was small and cramped and the vanity, with two plastic washbasins, was the smallest we've seen in years. The sofa in our cabin is really a chair and a half. And it's a hassle to dress with closets having sliding doors close to the bed. Our biggest disappointment in this cruise, however, was the itinerary. Before we sailed, one change had already been made to the originally published ports of call. The "maiden" call at Djupivogur, Iceland was an enormous waste of time. The few who went ashore, as we did, came back shaking their hands in amazement at why we had even stopped. The stop at the Isle of Skye was on a Sunday - almost nothing open in port and the shore excursions sold out quickly. Belfast and Dublin were fantastic, weather notwithstanding, but the call to Waterford was cancelled due to rough seas which the tenders could not cope with and we stopped in Cork (Ringaskiddy) instead. The last port of call, Fowey (Cornwall), was abandoned for the same reasons and we steamed on to Portsmouth instead, arriving there at 2.00 pm. Shore excursions were not arranged but a complimentary shuttle took folks to a local shopping mall (American style) with the same brands we have back home. I will close with the same comments I made after our Crystal Serenity cruise in December 2016. The efforts to expand the Crystal brand in recent years with river cruises, luxury air, luxury yacht, and so on seem to have resulted in the line losing sight of its core product. We have a cruise later this year scheduled on Silversea and a cruise next May reserved for the newest Seaboard ship. We heard similar comments from a number of other passengers. At this point we don't envision returning to Crystal in the near future. Read Less
Sail Date May 2017
Chose this sailing for an interesting itinerary and read many rave reviews about Crystal. Have previously sailed Silversea and The World Ship so I am very familiar with the luxury category. Crystal just did not measure up. But first, the ... Read More
Chose this sailing for an interesting itinerary and read many rave reviews about Crystal. Have previously sailed Silversea and The World Ship so I am very familiar with the luxury category. Crystal just did not measure up. But first, the positives...the maitre d' in the MDR was excellent and solved a sticky seating issue for us and the ship was spotless. The specialty restaurants were very good and a nice change from the MDR. I had an excellent massage in the spa and the gym seemed to be big enough for the size of the ship and it had good equipment. Entertainment was also good and I appreciated the self service laundry rooms. We took 2 ship excursions that were well organized with very good guides. Among the disappointments...standard balcony cabin was tiny with the tiny slippery leather sofa being so uncomfortable we couldn't use it at all so we took turns sitting on the chair. The ship constantly vibrated and swayed - even in port! No one bothered to learn our names...we were M'amsir to most of the staff. Food was inconsistent being excellent sometimes and very much hotel banquet-like at other times. The included wines were also a very mixed bag with only a very few being drinkable. Service in the dining room was also spotty being great one night and terrible the next. The Lido is not a luxury experience at all...chaos reigned as we had to repeatedly ask for coffee some days and 3 different people would repeatedly offer coffee the next! We found hair on the buffet food more than once. Breakfast in the MDR was the worst service of all as we again had to ask for coffee repeatedly and plates were removed while we were still eating! Room service was just plopped down still on the tray right onto our tiny table. On Silversea the waiter would bring a tablecloth and set the table, flowers included! We came away feeling the company over-promised and under-delivered and is closer to a mass product than the true luxury experience advertised. Read Less
Sail Date May 2017
Friends raved about Crystal and we loved the itinerary from Reykjavik to England. This cruise had no sea days and was packed with interesting ports. It was a perfect way to celebrate a 30 year wedding anniversary. We arrived late ... Read More
Friends raved about Crystal and we loved the itinerary from Reykjavik to England. This cruise had no sea days and was packed with interesting ports. It was a perfect way to celebrate a 30 year wedding anniversary. We arrived late afternoon to meet Symphony in Reykjavik harbor. Our exploration of Iceland in a rental car convinced us that driving requires more time than expected, so we opted to miss the first evening's dinner and drove off to the Fontana spa for a wonderful adventure. Every other evening was spent on the ship and we loved it. Food and entertainment exceeded our very high expectations each night. Symphony is a wonderful ship. It is well arranged and spacious enough that a full load of passengers won't ever feel very crowded. Service is great and the ship is kept "crystal" clean. We were impressed with how well the ship performed in very rough seas. A quick comment about the food is in order. The dining room and two specialty restaurants are wold class. They rival the best restaurants in major cities. The food options elsewhere on the ship were somewhat mixed. There were many choices at the Lido buffet, but the offerings were too often lukewarm or cold. We also had a couple of mediocre breakfasts in the dining room. A second cup of coffee was sometimes easy but sometimes difficult. By contracts, the Bistro Cafe was always terrific. There were usually wonderful espresso drinks, service, and snack selections at that location. Also, Symphony will be greatly improved by tech and decor updates this October. I would definitely cruise on her again after the next dry dock refurbishment. Read Less
Sail Date May 2017
I love Crystal, for its outstanding service, friendly crew, beautiful ships, delicious food, and lectures/ other activities. Everything during my 3-1/2 weeks onboard was amazing, from the shore excursions to the cabin stewardess. ... Read More
I love Crystal, for its outstanding service, friendly crew, beautiful ships, delicious food, and lectures/ other activities. Everything during my 3-1/2 weeks onboard was amazing, from the shore excursions to the cabin stewardess. Embarkation and disembarkation were painless, with no waiting at any point. One never feels "herded" on Crystal. I particularly appreciate the approach to the Solo traveler---Crystal welcomes us, charging somewhat less than double the fare for a cabin, depending on the cruise. They also host "Table for Eight" dinners in the specialty restaurants, so that one need not dine alone, unless preferred. There were many Solo travelers on my cruise. This ship and its sister, the Serenity, are scheduled for major upgrades later this year, and, while I'm sure the results will be lovely, I will miss the Symphony just as it is. The Bistro is one of my favorite spots for a cappuccino with ocean views. Also, there is a fine selection of sweet and savory snacks, though one could easily make a meal of them. My cabin was my retreat when I needed downtime--- I kept it very neat and tidy, and therefore it was plenty roomy. The suitcase fits nicely under the bed. I didn't even use half of the storage drawers. Lectures are a particular favorite of mine, and we had several, on subjects as varied as Donald Trump, Atlantic Ocean geology, and the Ancient Romans. We also had several excellent concerts, as well as fine ballet dancers performances. All in all, though I just got home last night, I would go again in a heartbeat, and, in fact, am already booked on Crystal for 2018 and 2019. Read Less
Sail Date May 2017
Relaxing, luxurious, fun, friendly, warm are just a few of the words to describe the great time we had onboard this ship. The ports were great (even though the weather didn't cooperate as much as we would have liked), but the most ... Read More
Relaxing, luxurious, fun, friendly, warm are just a few of the words to describe the great time we had onboard this ship. The ports were great (even though the weather didn't cooperate as much as we would have liked), but the most memorable part of our cruise was the time we had onboard the ship. From the time we embarked in Stockholm, to the time we left Berlin (we did the 3 day post excursion), the staff couldn't have been friendlier of more accommodating. I don't know how they remember everyone's name but it seems like they do. My wife and I made a connection with the cruise staff starting with our room attendant, and continuing to the different eating rooms staff, spa staff, front desk staff, and even the casino staff were a delight (hard to say this when you lose money and still say you had a great time). We have been on several cruises (more than a dozen) on different lines and typically have a very good time, but Crystal is clearly a cut above the others in the way they treat you, the food they serve, entertainment (we listened to a lecture by a White House correspondent for the US News and World Report that was extremely interesting. Also, the tour we took in Berlin really opened my eyes to the history of that city. Read Less
Sail Date June 2016
My husband and I were traveling as a couple to celebrate our 20th anniversary. I booked with Crystal cruises because in my travel magazines, it has been rated a top cruise line. We were expecting a luxurious staterooms and a ship that ... Read More
My husband and I were traveling as a couple to celebrate our 20th anniversary. I booked with Crystal cruises because in my travel magazines, it has been rated a top cruise line. We were expecting a luxurious staterooms and a ship that looked like it had undergone a major restoration, like I had read. We expected the ship to be modernized and opulant. I can't relate how disappointed we are that we picked this cruise line. My husband and I are in our mid 40's. We have cruised Disney, Royal Caribbean's newest ships, and a couple celebrity cruises. Crystal Symphony was the biggest let down ever... Our itinerary was from Copenhagen to Stockholm. We spent a couple of days in Copenhagen, at the beautiful Hotel D'Angleterre --- great review from me on trip advisor. Copenhagen is a wonderful city. We had expectations that going from a 5 star hotel in Copenhagen to a modernized and restored Crystal ship would be an effortless transition. Unfortunately, not. The common areas of the ship were nice, but I was expecting so much more from Crystal cruises. The embarkation was very smooth, and it was probably the most organized and expedited embarkation ever! The ship's common areas didn't wow me at all. The common areas were nice, but still looked worn to me. I like the size of the ship, it felt cozy, and you weren't bumping into people. We booked a deluxe room with verandah. The room was a bit smaller than on other ship's we had been on in that category, but I was told to expect that. The room size did not bother me. The bathroom was a good size with double sinks, and tub/shower. Crystal should be ashamed of themselves for charging $12,000 for two people, for a dated and awfully decorated stateroom. The wood and cabinetry are original from 20 years ago. The hardware is worn. The bathroom decor was awful. They couldn't get our beds to fit together properly. After the third attempt, we decided to stop asking. The mattresses were ok, and you get a nice pillow menu. Crystal made out like bandits, taking our $12K. We paid for a dated and awful looking stateroom, with the exception of a leather couch and a fancy mirror. Still angry and stammering obscenities under my breath on that one! The dining experience was very nice. We had the dining by reservation. They had to switch us around a couple of times, so our waiters were switched up. We had a bit better service with our original wait staff, but still a good experience. The buffet in the morning is very good, but after about the 7th day, it all looked the same. The food was very good. We ate everywhere on the ship. It is a bit more elevated than a Disney or Royal Caribbean. Dining, buffet, grill... All excellent service and we couldn't be happier. Wait staff was very accommodating! Unfortunately, the service fell short with our stateroom attendant. We found her to be very lazy: our drinking glasses were not changed out daily, the linens were stained, bathroom cabinets were not wiped down from the previous occupant, nor were they during our stay. By about the 6th day, we had to make a list for our attendant to tend to. I went to the spa almost every day. The facilities are very nice, and a good spa menu. I tried acupuncture for the first time. Dr. Kara is excellent -- I bought a package of 5. (The spa usually carries Elemis products, and they have added another generic brand that I didn't like, and returned. Stick with the Elemis.) When we booked this cruise, I was aware of the itinerary, and did check out some of the places on line. They are really reaching with a couple of the ports: Karlskrona, Klaipeda, and Mariehamn. These places were not interesting at all, and had nothing to offer cruisers. We felt it was a wasted day for us, and were very disappointed that the ship docked in these places. St. Petersburg --- we were in port for 3 days. My agent at the time told me that a visa was not necessary. Well, it is. Get one. It gives you more freedom to get off the ship and explore on your own, or explore with a Crystal excursion. Our St. Petersburg tour was excellent! The guide was excellent and very knowledgable. The lunch was extremely disappointing: The excursion included lunch. Apparently it was catered out by another company. A dining hall was rented out and lunch was served in the area. This was not a restaurant and you could not order off a menu. Instead, you were served powdered potatoes, and some sort of mystery meat in a gravy sauce. It was like dog food, and I never touched my plate. I asked for another option, and was given rice with some vegetables that I was allergic to. We did make guest relations aware of this experience, but were met with a smiling face and an empty apology. Stockholm was an overnight. That was one of our best days. It was nice to be able to move on and off the ship freely. Stockholm is an interesting city and easy to get around. We couldn't wait to get off the ship at this point. We are used to staying at 5-star properties, and our bar is high. We had a trip booked with Crystal for 2017, that we booked before we left for this cruise, which we are cancelling. My husband and I are young, active and independent. We have realized it is best that we explore larger European cities on our own, and do not do well being contained on a ship with a regimented itinerary. Cruising is subjective. A lot of people swear by Crystal cruise line and love it. We unfortunately had a negative experience, and it didn't work for us. We feel like the price for traveling on a ship with dated stateroom cabins needs to be urgently reevaluated. Definitely a poor value for what you are getting, even though there were some positive highlights to the cruise line. Cheers... Read Less
Sail Date June 2016
We travelled with friends but the ship stopped at smaller ports which gave us a chance to see some wonderful things. My review, however, is based on Crystal's claim to be a 6 star line. We normally travel on Oceania and Silversea ... Read More
We travelled with friends but the ship stopped at smaller ports which gave us a chance to see some wonderful things. My review, however, is based on Crystal's claim to be a 6 star line. We normally travel on Oceania and Silversea (and others) so our expectations were very high...and they weren't met. Except for the entertainment, which was excellent, there was nothing very special about the ship or its service. While this cruise line may have been special 10 years ago (when we first were on it), it has stood still while others improved. The decor is rather bland and a little dated. Their booking system for the dining room is too cumbersome and rather annoying. Food was good but not outstanding and 2 dinners weren't very good at all. We met frequent Crystal cruisers who were big fans --- but have never sailed with other providers. They would be surprised if they gave another top line a try. Read Less
Sail Date May 2016
Our first trip with Crystal cruises and thoroughly enjoyed the experience. Yes cabins are not the largest compared with other similar ships but are reasonably spacious with plenty of wardrobe space (and hangers), pleasant bathroom and ... Read More
Our first trip with Crystal cruises and thoroughly enjoyed the experience. Yes cabins are not the largest compared with other similar ships but are reasonably spacious with plenty of wardrobe space (and hangers), pleasant bathroom and nice balcony. The service, amenities, food and ambience were first class. Also you do get a large ship feel even with 800+ passengers, compared to Silverseas and Regent. Reason for 4 stars - well in this data/information age wifi should be complimentary (or at least a certain amounts of minutes per day) and the house wine although plentiful was limited in choice and quality. Highlights, apart from the food was the entertainment, which was excellent, with a great variety of shows. How to improve - better house wines and more choice, free (if limited timed wifi) and will be better once the new toiletries' are in place. Would we sail with Crystal again - definitely yes. Read Less
Sail Date August 2015
I was very very disappointed with Crystal. I took the advice of the travel agent but now realize that she might have recommended it because she gets a bigger kickback from them. I have been on many cruise ships of all sizes from the ... Read More
I was very very disappointed with Crystal. I took the advice of the travel agent but now realize that she might have recommended it because she gets a bigger kickback from them. I have been on many cruise ships of all sizes from the largest RCL to Norwegian and Seabourne. She told me that Crystal was the best by far. I decided to bite the bullet and take a cruise with them. Wow this ship has seen better days. Apart from the tiny room with the furniture that looked so cheap and dated. The whole ship decor was not only dated but looked worn out. ditto with the carpet and the lighting. And the main dining room was like a three star hotel dining room . From the boarding to the reception the staff I can only say was NOT top notch. Many looked like they did not want to be there. The lady who took us to our room (worked at the spa) barely spoke to us and I noticed wasnt greeting guests she walked past as I was accustomed to . I was also taken aback by the end of day boarding after an excursion. On all the ships I have been on their is staff welcomed you back on the ship with a smile and refreshements (*water or juice on the larger lines, champagne on Seabourne) On Crystal not even a plastic glass with water. No one was there except for the surly ship crew mates. The food was fine but I would say the quality was just as good on the bigger ships in the extra fee venues. The servers although nice were harried, again not what you expect from a 5 star experience. Did I mention the rooms were ridiculously tiny? For the same amount of money you can get a suite on the Haven (Norwegian) with a butler and the private pool. similar price for a much larger balcony suite on Seabourne, or if you like a larger ship the loft suites on RCL. Service on these other ships was just as good. Again I am not sure about where all the raves come for Crystal. My 1 star review is mainly because of the quality price ratio. At a cheaper price I might not have had as high expectations. Kind of like going out to a fine dining michelin starred restaurant but instead getting a quality chain restaurant food and service. And the WI-Fi prices Usurious. I paid $200 For 10 Hours I think, It almost never worked and the staff in the computer was very surly. when I asked if I could get a refund for the 6 hours I didnt /couldnt use (due to the poor connection) they said "no" . Read Less
Sail Date August 2015
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click