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12 Crystal Athens (Piraeus) Cruise Reviews

We selected the short May 4-11 cruise from Athens to Rome to have the opportunity of trying the Crystal experience. We have cruised in Silversea and Seabourn exclusively, and are happy with both lines. We found Serenity to be a solid ... Read More
We selected the short May 4-11 cruise from Athens to Rome to have the opportunity of trying the Crystal experience. We have cruised in Silversea and Seabourn exclusively, and are happy with both lines. We found Serenity to be a solid vessel...good bones, as is often said. We opted for a Penthouse with Verandah and were very pleased with its layout and features. I especially liked the back-to-back desk, one prepared to serve as a vanity. The lighting was very good in the suite and especially in the vanity area. The bathroom included two basins and a very comfortable shower enclosure. There was a jetted tub, which we did not use. I was pleased to see the many drawers, shelves and nooks to organize our belongings. However, the best feature of the suite was Rao, our wonderful butler, and the two housekeeping attendants. We are have had butler in Silversea (which provides butlers for any suite level) and they have been very good, but Rao was so pleasantly effective! The best of the lot. We were pleased with all dining venues, especially Waterside and Prego, except for The Marketplace. This venue acts as the breakfast and lunch buffet style cafeteria. The offerings were good, but not as good as in Colonnade and Trerraza (SB and SS respectively). We did not like it mainly for its layout. The table/chairs are set in a very narrow space, galley like, and most times the waiters' stations were almost besides us. We very much preferred Waterside. We had unusually cold weather and could not use the pool. However, we found the pool to be small, narrow and with less depth that those in SS and SB. Also, there is no food/bar service at the pool. Overall level of service was very good...except for one incident, reported and corrected. I rate the gym the best. I especially enjoyed the cardio-disco classes offered; they were a lot of fun and quite challenging. We never had any problems accessing the treadmills for our daily routines. Entertainment and daily activities offerings were so much better than in SS and SB!! The dance classes led by Beverly and Curtis were very popular, and all the participants enjoyed them very much. The shows were varied and included a comedian, as well as a magician from the well known Magic Castle in Los Angeles. In summary, we plan on booking Crystal in the future, especially longer trips, in order to enjoy all the daily offerings on sea days. However...if weather is very good, other pools may beckon us. Read Less
Sail Date May 2019
Sadly, we witnessed the effect of new ownership on this cruise line. After five positive experiences on the Symphony, 'economic pullbacks' took a toll on our most recent experience. Previous sailings included live string ... Read More
Sadly, we witnessed the effect of new ownership on this cruise line. After five positive experiences on the Symphony, 'economic pullbacks' took a toll on our most recent experience. Previous sailings included live string quartets at tea time. No more. Midnight chocolate festivals in the central lobby. No more. Ice sculptures. No more. Chocolates and fresh fruit bowls in the cabin. No more. Even jars of mixed nuts at the bar were downgraded to peanuts. Should we say something about the quality of tissues in the bathroom? For six days, we dealt with foul odors in our balcony cabin. The only solution management offered was a cheap-o humidifier. One was added in the hallway as well. BTW: we expressed our concerns to Crystal as soon as we got home. 4 weeks later they responded with an acknowledgement saying they would get back to us within a month. They never did. Read Less
Sail Date May 2016
Still readjusting to normal life after leaving Chrystal Symphony a few days ago. We had the most wonderful time as first time cruisers, I can't imagine cruising with anyone else. We had done our research and felt Crystal would ... Read More
Still readjusting to normal life after leaving Chrystal Symphony a few days ago. We had the most wonderful time as first time cruisers, I can't imagine cruising with anyone else. We had done our research and felt Crystal would be right for us yet were still overwhelmed by how perfect everything was. Our embarkation and disembarkation were swift and guided by CC staff. We were delighted with our cabin. Some reviewers had mentioned the CS cabins were small but we thought it was spacious and we are not tiny people. The dining on board was simply exquisite. The standard of food served in the dining room and specialty restaurants was equal to the best I've experienced anywhere in the world. The buffet and bistro food was also impressive. We enjoyed the shows and the various musical ensembles. The few activities we attended were presented with enthusiasm and encouragement. We were very happy with our shore excursions. For us though the most memorable part of the cruise other than the fabulous places we visited and the new friends we made was the staff. We had heard anecdotally and read that CC staff are special but until you have experienced it first hand you have no idea. They were incredible. From the moment we arrived we felt it. Our names were quickly learned by the staff we saw frequently and we never passed a single employee without them saying hello. My desire for black tea at breakfast and dinner was remembered and delivered without request. My lovely waiter sneaking a dessert onto my plate when I had ordered fruit only, "just to try my lady". These are just a few examples. We so enjoyed our cruise we booked another whilst on board and are hoping friends will join us. We can't wait to get back on board! Read Less
Sail Date May 2016
The food was amazing each dish was a beautiful creation. The staff was kind accommodating and always ready to say yes. The entertainment was mundane except for the piano bars which were great. Perfect cruise foe eating and ... Read More
The food was amazing each dish was a beautiful creation. The staff was kind accommodating and always ready to say yes. The entertainment was mundane except for the piano bars which were great. Perfect cruise foe eating and drinking. If you have trouble walking beware. They do not accommodate , at least they didn't for me. I ended up missing activities because I couldn't get from my room to the event. I had asked for a handicapped room, not available, then asked for a room close to the elevator, it didn't happen. Confirm which cabin you're getting and where it is located., even thou I paid for a balcony no effort was made to make it easier. If you go just walk slowly and eat a lot I was disappointed that no food or entertainment was related to the part of the world we were in. but the food was so wonderful that it wasn't a big deal. Read Less
Sail Date May 2016
My first cruise. What a great service. What a great food. This cruise line is the total relaxation experience. After three days you can sail on for months. The constant high quality of service, friendliness of all the staff plus the ... Read More
My first cruise. What a great service. What a great food. This cruise line is the total relaxation experience. After three days you can sail on for months. The constant high quality of service, friendliness of all the staff plus the excellent restaurants on board where a great pleasure. The all inclusive works fine for me, no checks to be signed no bills to think about. The other travelers where mostly from the U.S., friendly and easy to get along with. We had a midship cabin on deck 8 with balcony, sitting there watching the ocean was another pleasure I experienced for the first time. Ok, the cabin was small but in good condition, the stewardess did a first class job keeping it clean and tidy. Crystal Symphony is sailing the oceans since 20 years, for that age the ship is kept in good condition. She sails quiet and smooth, very little rolling and pitching. The entertainment program was a bit outdated for my taste, to much 90's sexiness and not the best dancers. We spoke to many other passengers and met quit a few that sailed on other cruise lines. Their verdict was clear: Crystal ist the best cruise line. Read Less
Sail Date May 2016
This was the first time I have sailed with Crystal. I had certain expectations engendered by what I had been told by friends who have made a life cruising around the world, and which were not all negative. I arrived back home wishing I ... Read More
This was the first time I have sailed with Crystal. I had certain expectations engendered by what I had been told by friends who have made a life cruising around the world, and which were not all negative. I arrived back home wishing I could have stayed longer and as a frequent land-traveler I do not often say that. There is elegance in simplicity and, though the ship is not as technically modern as other ships, the Crystal Symphony certainly is elegant. Friends advised me to start with a smaller cabin and not a large one because, in their opinion, if I did I would be spoiled forever. I can only agree. I booked a smaller cabin and though I wasn’t in it for anything other than sleeping it was very pleasant. I had space left over after unpacking and, though I hate to admit it, I packed much more than I needed. I did get the opportunity to see one of the penthouse suites and I am thankful to my friends for their advice – had I booked one of those I would not have wanted to leave the ship and that would have been a shame. I suffer from motion sickness and expected to become ill but the location of the cabin, mid-ship and between two decks with other cabins in them, prevented me from it, even on one particular night when I could feel the faint swaying of the ship. The feature I liked most about the Symphony was its staff and crew. From first setting foot on board to disembarking I was lavished with friendly attention and service. From the staff taking care of me out by the pool to the staff serving at Prego they were all so pleasant. I loved Prego as much for the gentlemen who had me laughing as for its food. The food was wonderful and living in a city known for its world-class cuisine that is saying something. I am sure, though, that had it not been so I would have enjoyed dining just because of the staff. One of the little things that have made me love Crystal is the staff at Prego moving my table so that I could watch the sunset. I was advised not to miss it and had it not been for them I would have. An unnecessary aside: they looked very smart in their white jackets. The entertainers were very talented, from the orchestra members to the pianists at the evening venues. Not only were they technically skilled but also warm and friendly when not performing, which is not always the case. One of the piano players had me laughing non-stop on more than one night after they finished their set. The venues were varied, from classical pianists to a performance from the Broadway musical Chicago. The range can appeal to people with varied interests and is at the very least technically good. The ports we visited were fascinating, and another little thing I would like to mention refers to what occurred at Santorini. The shore excursions looked to be cancelled due to the high winds which prevented the passengers from disembarking on the tenders and using the cable car. I expected the ship to depart early but instead the Symphony used the engines to stay in position until we could get on land. As you cannot anchor in Santorini I liked the fact that the captain stayed using up fuel until we could get on shore. The site of Akrotiri on Santorini is impressive and our guide was very knowledgeable. I can say the same about Delos on Mykonos. I can say it for every excursion I was able to join. I have very few criticisms and I have to label them as that because there is no other word milder than it. One was waiting for the transfer to the ship from the hotel in Athens. The time given for departure turned out to be 1.5 hours later than what was originally given, time I could have used to visit in Athens instead of waiting at the hotel for the shuttle. On the ship itself I was annoyed by the fact that I could not hear announcements when in the stateroom. I am sure I missed some though they must not have been important as the trip went well nevertheless. I also would wish to have the films played in the Hollywood Theater more often than they were, but seeing as the ports of call were too wonderful to miss visiting this is negligible. The itinerary was very interesting, and getting to visit ports not often on itineraries was fabulous. The staff is wonderful and the entertainment and dining were great. All in all it was a lovely experience and I am looking forward to traveling with Crystal once again. Read Less
Sail Date April 2016
Great first time experience on Crystal...won't be the last. The itinerary was fabulous. Disappointed we lost a sea day with the change in itinerary, but Crystal did a great job. Wish we had more time to experience the ... Read More
Great first time experience on Crystal...won't be the last. The itinerary was fabulous. Disappointed we lost a sea day with the change in itinerary, but Crystal did a great job. Wish we had more time to experience the activities on the ship. Loved going to the islands in Greece that were not typical of Greek Island cruises. The people we encountered couldn't have been nicer or more appreciative. Each island was unique in what it had to offer. Enjoyed the interesting variety of passengers and also the loyalty of the crew. It's obvious they are well treated or they wouldn't be on the same ship for 7-10 years. Would have liked to have more info. and better communication about each port we were to visit. There was nobody from the ship present when we got to Mykonos to give maps, etc. had to go to the concierge to inquire about average prices for taxis, funicular, etc. Food was good. Did not like self service on the upstairs deck. Prefer to see staff serve food rather than to help yourself. Some passengers are not as diligent about using serving utensils, etc. Would like to see "Anytime" dining as opposed to set times. 6:00 is too early and 8:30 is too late. Never found out how to do dining by reservation. Very difficult to speak to Crystal on the phone. Everything needs to be handled by the travel agent. Would definitely cruise with them again and looking forward to the expansion of the company . Read Less
Sail Date April 2016
This pair of back-to-back cruises were our 2nd and 3rd cruises. Ever since we cruised on Crystal Serenity in 2014, we have been hooked on Crystal. Symphony is a little smaller so it is a little more intimate too. Public spaces are ... Read More
This pair of back-to-back cruises were our 2nd and 3rd cruises. Ever since we cruised on Crystal Serenity in 2014, we have been hooked on Crystal. Symphony is a little smaller so it is a little more intimate too. Public spaces are great, but staterooms are a bit small vs the Serenity. We might eventually try another cruise line, but it will be hard to beat the only cruise line named a top pick for 20 consecutive yrs by the readers of Conde Nash and members of Cruise Critic. The reasons are impossible to list as they are so many and they can be so personal in choice. With a doubt, the food is beyond compare for a ship feeding just under 1000 passengers. The Main Dining Room is our favorite place for lunch if we are back early enough from our excursions and we love both the food and the people we have met at dinners there. Breakfast on early excursion days means we eat at the Lido Restaurant, which serves an amazing buffet of virtually everything. Of course they also serve a terrific and very varied lunch buffet. And there's also the Trident Grill for those days when you want to hang around the pool/spa and enjoy a fantastic burger, tasty hotdog, excellent fries, etc. Their menu includes salads too. And right after lunch, you have the opportunity for sweet desserts like ice cream ( Ben & Jerry's) or soft serve. Did I mention there's a bar too? When you disembark, it takes but a few hours before you realize just how much you miss the 24/7 pampering. Decompression after Crystal takes us about a week! Read Less
Sail Date April 2016
My wife, 16 year old daughter and I returned yesterday from a 7-night cruise onboard Crystal Symphony from Athens to Athens. This was our first Crystal cruise which we chose due to itinerary, date and curiosity as we have always wanted to ... Read More
My wife, 16 year old daughter and I returned yesterday from a 7-night cruise onboard Crystal Symphony from Athens to Athens. This was our first Crystal cruise which we chose due to itinerary, date and curiosity as we have always wanted to try Crystal. My wife and I are in our mid forties and are addicted to cruising. I've completed over 70 cruises on all lines ranging from budget to very luxurious. I started cruising at age 13. With age, as our taste and budge changed we have particularly found Oceania and Regent cruises to best suit us. This review is by no means a comparison of lines. The reason we have found Oceania and Regent to be so desirable is their commitment to quality ships, service, food and entertainment. Most importantly, when we sail on these lines we always feel special. We have for the most part abandoned mass market cruising unless if for a group or special event. I did have some trepidation about trying Crystal as I had heard it is "old school", "formal" and "stuffy". Although old school might have been appealing we certainly don't care for venues which are formal, stuffy or even pretentious. Additionally, my family always dresses well, but the idea of having to put on a tuxedo on a vacation seems ridiculous to me. Unless I'm going to a black tie wedding or the Academy Awards I don't see the purpose of a tuxedo on vacation. Well - Crystal debunked any myths of ill fated pre-conceived notions and grossly exceeded our expectations in every area. We found Crystal to be perhaps our favorite cruise line and cannot imaging how our experience could have been better - unless I really wanted to nitpick which would be ridiculous, but I will do it anyway because otherwise this review will seem too perfect. The ship is certainly older and as such the staterooms and suites are smaller than the competition's new builds and a bit aged, but extremely well done. The only other little detail I would suggest is one which would improve the lunch experience at the Trident Grill. The Trident Grill can get backed up during peak hours with lines and wait times. A solution would be to take passengers orders and have tables labeled with numbers which would go on the order and then the food could be delivered when ready allowing passengers to sit comfortably instead of stand waiting for their food. This would prevent the bottleneck that happens during peak hours and works well on lines such as Oceania and Regent. The fact that I have no other critical comments or suggestions is remarkable and kudos to Crystal! FELLOW PASSENGERS: Fellow passengers hailed from all over the world and many age ranges and situations were represented from solo travelers to couples, families, and friends traveling together. The age range of passengers was all over the map. One thing was apparent - Crystal seems to appeal to and attract fun loving people who are young at heart. Passengers were well traveled and seemed to all have a strong preference for uber luxury in a comfortable atmosphere. Many passengers are repeat Crystal loyalists who expressed they would never dream of trying a different line. As mentioned we traveled with my 16 year old daughter who was the only teenager on board. We traveled with her so we could all spend time together and she did not miss having other teens on board. There were a few very well behaved toddlers on board. STAFF: One significant area where Crystal stands out is with it's staff. A happy ship equals a happy trip. In all of my travels I have never experienced a more warm, passionate, friendly and genuinely sincere crew eager to please the passengers. From the time of embarkation we immediately felt welcomed on board as if we were visiting family. Remarkably - and almost immediately - the staff addresses passengers by their names and remembers even their little desires. I cannot reduce to words how incredible the crew of the Crystal Symphony are. AMBIANCE: From the moment you embark on Crystal Symphony you sense something special. An ambience which is very classy, upscale, yet comfortable like your local country club. The fellow passengers and crew interact like old friends - and in fact many passengers and crew have become old friends over the years and passenger loyalty is apparent as is that of the crew. Many crew members have been with Crystal since the beginning. My family found there was nothing stuffy or pretentious about Crystal. In fact, just the opposite. I think being a luxury line and attracting passengers who appreciate such an experience breeds a natural comfort level which creates an environment of warmth and community which feels familiar to that which the guests are accustomed. The ambiance reminds me a lot of a Ritz Carlton or Four Seasons, but the overall experience Trumps both chains many times over. I've never experienced service at any luxury hotel that exceeds that received on Crystal. DINING: Dining for us on board Crystal Symphony was old school. We had a 830pm dining time. It's been years since we've had fixed dining and we LOVED IT! We truly enjoyed getting to know our waiter, busboy, head waiter and maître d'. Every dinner was excellent with service to match. Preferences were quickly learned on the first evening and remembered. Our waiter asked us on the first night how we liked our dining experience to be paced and kept it constant throughout. He wanted to know if we wanted to enjoy slow two hour dinners with time between courses or whether he should move things along. Our preference was to move things along - as we like to make it to the shows - he did a perfect job. Quality and presentation of the food was on par even with Michelin 1 and 2 star restaurants in my opinion. We enjoyed Silk Road and Prego as well. Silk Road was excellent, but being frequent patrons of Nobu in Los Angeles found the atmosphere not to be typical of a Nobu and although the sushi was fresh it did not seem quite on par with the land based experience. Nonetheless, I would still rate Silk Road as excellent. ENTERTAINMENT: I could go on for pages about the entertainment. My entertainment expectations were no expectations. After all how could a small line with only 2 cruise ships provide any type of jaw dropping entertainment. Wow! Was I wrong. I'm quite critical when it comes to entertainment and have been fortunate to experience the best entertainment Los Angeles, Las Vegas, and Broadway has to offer. Every show we saw on board was outstanding! The singers and dancers were extremely talented and major production shows being very well produced and captivating. The production shows were complimented by the Crystal orchestra. Guest entertainers and ballroom dancers were amazing. One of the most pleasant surprises was Mark Farris who lit up the piano bar every evening with his brilliant talent, wit and ability to engage the audience. Lastly, but certainly not our cruise director Paul McFarland is the best we have ever experienced. He truly set the tone for the whole cruise experience. CABINS & SHIP IN GENERAL: Despite the age of the ship and not having some of the glitz and glamour of newer vessels - Crystal Symphony is perfect! She is a comfortable and contemporary ship that that has been updated for the times with a timeless elegance. Her size and passenger capacity is just perfect. We never felt like the ship was crowded. No significant wear and tear in any area was recognized. Our accommodations were in a Penthouse Suite which was very comfortable and of adequate size with excellent design and décor. However, don't expect to compare the staterooms on board Crystal Symphony with new builds like the Regent Seven Seas Explorer where the entry level suites (the ship is all suites) are larger than the Crystal Penthouse Suites. I saw cabins in other categories and despite being small are very well appointed. The cabin sizes would not impact my decision to consider another Crystal cruise. Public rooms are comfortable and flow between areas is excellent. Of note, upon arrival in our cabin and unpacking my daughter's feet became soaked when entering the walk in closet. Apparently, a clean water pipe from the level above had leaked. Within minutes the Chief Housekeeper arrived on scene and workers were ripping up the ceiling to repair the leak and drying up and shampooing the affected carpeting. Several other repairs were required during the cruise on this pipe and were done when we were not in our stateroom. The day of embarkation we were offered to immediately have our stateroom moved and to have the staff pack up all of our things. We declined as the problem was a fixable one. Later in the cruise we received a bouquet of flowers with a note thanking us for our cooperation and apologizing for any inconvenience. Class act Crystal! PORTS: This was a fabulous week of Greek island ports with embarkation and disembarkation being the port of Athens. Originally, the cruise was supposed to conclude in Istanbul, Turkey, but the itinerary was changed due to safety concerns. The itinerary was port intensive, but fabulous nonetheless. Some ports were repeats for us and some were new. What a pleasant surprise Naphlion and Hydra were. CONCLUSION: Crystal has earned our loyalty and business perhaps as our new favorite cruise line and we look forward to continuing cruising on Crystal for years to come. Apparently, Crystal is arranging for 3 new build cruise ships. I imagine Crystal's ambitious and innovative CEO Edie Rodriguez will continue to have her finger on the pulse and incorporate more relevant and modern features on the new ships that were not typically the standard of luxury cruising when Crystal Symphony was launched in 1995. The bottom line is that Crystal Symphony is a 21 year old ship that has wowed us like no other! I can only imagine combining the food, service and Crystal standards applied to new build cruise ships. I'm certain that when the new ships launch any question of competition will be drowned. There will be no competition. Even now, despite a number of cruise lines being marketed in the luxury catergory - Crystal is in a class of its own. Thank you Crystal! Read Less
Sail Date April 2016
We choose this cruise as I always wanted to go to Greece. We have sailed with Crystal many times. Initially we were ending up in Instanbul. They changed that as the cruise line deemed it not safe. The CEO of Crystal was on that cruise ... Read More
We choose this cruise as I always wanted to go to Greece. We have sailed with Crystal many times. Initially we were ending up in Instanbul. They changed that as the cruise line deemed it not safe. The CEO of Crystal was on that cruise so that may have had something the do with it. It as changed Athens to Athens. It was a good cruise but cost us a lot to Change airfares etc to accommodate this. The ports were all nice, it was a perfect time to go, right before Grrek Easter. The weather was perfect, it wasn't crowded yet and all the islands were beautiful. Negatives were no sea days which we had originally. Not getting to go to Istanbul was very disappointing. If I had to do it again, I might have cancelled. But it's Crystal and they do a wonderful job always. The food and wine is wonderful. The service is the best. The specialty restaurants are grea. Read Less
Sail Date April 2016
We hope in writing this review that it may offer some help to potential first time crystal cruisers. It is based solely on our experience and we have split the review into perfect and less than perfect in an effort to produce a balanced ... Read More
We hope in writing this review that it may offer some help to potential first time crystal cruisers. It is based solely on our experience and we have split the review into perfect and less than perfect in an effort to produce a balanced report. We would stress “perfect and less than perfect” as opposed to good and bad - the overall experience for us was fantastic. What was perfect for us The service – The food – The entertainment – Our fellow guests Service No location was ever crowded or so busy it was not possible to find a seat. The staff were fantastic and we were often served with what felt like genuine warmth. There were some real standout servers but not once did we encounter a surly staff member or feel like we were an inconvenience. Given that there is no commission incentive for lounge service staff we considered this quite an achievement. We found the service in the speciality restaurants to be particularly good and worthy of a special mention - which leads us to tips. We believe that when gratuities / tips are automatically added to your account they become a service charge and completely remove the spirit of tipping. In our mind (ok we are British) a tip is an amount of your choosing given directly to an individual who has delivered excellent service. It was therefore refreshing to restore tipping to what we believe it should be and we were able to tip because we genuinely wanted to. Food We did not have a single poor dining experience on board, having chosen dining by reservation, we planned our evenings in advance of sailing and secured times of our choosing at each venue. Generally we selected time slots around 30 minutes after the start of a sitting and it worked perfectly for us. We had chosen tables for 2 but found they were generally in close enough proximity to strike up conversation if desired. Entertainment Entertainment was excellent and we enjoyed the production shows and guest artists. Some of it was truly world class and whilst some was not what we would choose to see at home we could appreciate it nonetheless. I particularly enjoyed afternoon matinees in the cinema cocooned with my popcorn and about a dozen or so other guests it was like a private showing. I read here on the forums that each traveller finds the right spot for them in the evening and thought at the time that we wouldn’t, but the avenue saloon became our after dinner venue of choice and Marcie (pianist/entertainer) knew our names by the second night. We also liked crystal cove for a pre dinner drink but were not enamoured with palm court. Fellow cruisers Our fellow travellers were a real mixed bunch, we ended up spending most time with an Australian couple and a group from our home country. We also met some charming American, Chilean and Singaporean guests and found that generally there was a high level of courtesy throughout the ship with doors held open and go ahead gestures. Of course this was our experience on a single cruise but if it’s indicative of the majority of crystal cruisers that’s impressive. It’s an old saying but there’s always one! and in our case a gentleman in one of the Jacuzzi’s trumpeting to the whole deck just how much he earned each week was the one - but it was quite amusing and added to the entertainment, I’m glad I wasn’t sharing the Jacuzzi with him but I’m still chewing over the figures!! What was less than perfect for us The bed – Wine Service – Drinks menu – Our Departure The bed was probably the biggest let down for us. The gap between the zip link mattresses was very noticeable (speaking as someone who likes to have three quarters of the bed) so much so that we spoke to our room attendant who attempted to make it better but it was no different. After a few days our room attendant said the mattresses were fairly new and she believed they were different heights. Whatever the reason I wouldn’t accept it at my local Marriott and I would have expected a better resolution. I also think a waterproof mattress protector was in use which resulted in waking in a sweat. Wine & Drinks We would have liked to have seen a list of the inclusive wines, what we actually got was the sommelier informing us of that evenings wine selection, it was like what would you like for your wonderful dinner and by the way this is what we have chosen for you to drink. We never saw a list of wines (inclusive or otherwise). Similarly with drinks service we didn’t see a drinks list in any of the venues. Although we’re sure they are available on request we think it’s fairly basic and cannot recall needing to request a drinks or wine list in any comparable venue at sea or on shore. We prefer to browse at our leisure and it would have been nice to try something new and to mix and match a few drinks. Perhaps we simply didn’t see them - we were very relaxed and didn’t look too hard. (it took us a while to realise we weren’t being left an empty bud vase each time we ordered drinks!!) From reading cruise critic we were led to believe that a card would be in the rear of the guest information folder in our room allowing us to select alcoholic drinks for use in the room. We didn’t find such a card and upon asking were told to just call room service. We don’t drink much in the way of spirits but were hoping to have a bottle of champagne in the room. One call to room service and within 20 minutes we had a beautifully presented bottle of champagne. Departure We were very pressed for time either side of the cruise and were one of the last to board, similarly we needed to disembark a day prior to the end of the cruise and made the necessary arrangements in advance. Our plan was to have a brief look around our final port of call on the morning of arrival, returning to the ship to have lunch a quick shower and disembark at 3pm. We had packed first thing and got back to the ship about 1.30pm. Our cabin attendant informed us that she had been told to prepare the cabin for the next guests and on looking round, the room appeared almost completely prepared. Of course she said it was fine to use the shower etc, but we would not do that as we felt it would be unfair to her. All of this is our own personal view from our own personal experience, If your reading this review because you’re considering a crystal cruise I hope our experiences help in your decision making, please don’t interpret any of our less than perfects as a negative - neither of us can recall a holiday where we have been immersed in relaxation so completely and so quickly. Prior to departure we had numerous concerns and were a little sceptical that our expectations would be met. Well they were seldom met but almost always exceeded and we feel privileged to have experienced serenity. Read Less
Sail Date October 2015
I went on this cruise with a group of girl friends and we had a very good time. However, I will say that the ship was a big disappointment for me. Crystal is supposed to be nicer than the standard large cruise ships, and I was ... Read More
I went on this cruise with a group of girl friends and we had a very good time. However, I will say that the ship was a big disappointment for me. Crystal is supposed to be nicer than the standard large cruise ships, and I was disappointed that the ship was old and a bit worn around the edges. I've been on nicer ships which are supposedly not as highly rated. I will say that the food was excellent in pretty much every venue. Especially the Asian specialty restaurant. The ambassadors were very nice and fun to dance with. I liked that everything was included, with not extras to pay for on board. The entertainment was also very poor compared to other cruises I have been on. Cheesy acts, marginal talent. The classical musical trio was really good though. One bad spot in service was the DJ for the night club. Rude, bad attitude, and not welcoming at all. He doesn't belong on a cruise ship. Read Less
Sail Date October 2015
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