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Itinerary

  • Day 1
    San Diego
  • Day 2
    Cruising
  • Day 3
    Cruising
  • Day 4
    Cruising
  • Day 5
    Cruising
  • Day 6
    Cruising
  • Day 7
    Honolulu
  • Day 8
    Honolulu
  • Day 9
    Maui
  • Day 10
    Maui
  • Day 11
    Kona (Kailua Bay)
  • Day 11
    Cruising
  • Day 12
    Hilo
  • Day 13
    Cruising
  • Day 14
    Cruising
  • Day 15
    Cruising
  • Day 16
    Cruising
  • Day 17
    Cruising
  • Day 18
    Ensenada
  • Day 19
    San Diego

Koningsdam

Koningsdam - Holland America Line

Pros

Outstanding service, exceptional cuisine, great entertainment options

Cons

Music Walk does not have a clear identity and needs individual rooms

Bottom Line

Most luxurious HAL ship will appeal to many types of cruisers


Cruise Reviews

Sail Date: July 2019
My partner and I just took our 27th cruise (second on HAL) and had a good time, however, we expected so much more, and the line under-delivered. Our first experience with HAL was about 12 years ago and we had a great time then. This time ... Read More
My partner and I just took our 27th cruise (second on HAL) and had a good time, however, we expected so much more, and the line under-delivered. Our first experience with HAL was about 12 years ago and we had a great time then. This time we expected just as a good service like before but were left just wanting it. The good: Great cabin (4158) with an extended balcony (that we paid for). Comfortable bedding, great bathroom with a very roomy shower stall; Great cabin room stewards, friendly and very attentive; Food quality in the main Dining Room is very good; The ship is very pretty and quiet; Few announcements and sales; The cons: The same extended balcony we paid for was always dirty due to the discharges of soot from the ship stacks. Our cabin was in the AFT portion. Likely not in problem if we were mid ship or forward; Service in the dining room was lacking, slow and disconnected. We complained and promised that they would serve "faster" on the following nights. They didn't. Servers were friendly and very polite, but somehow things were not working as they should on almost every night of the 12 nights onboard. Too much time between courses and several mistakes, like attempting to take an order without bringing the menus, skipping a course, dessert without the ordered coffee, coffee without cream (even after a week with same servers), etc etc. Maitre D would apologize but the service quality would stay the same: low; Desserts are lacking quality and choices. Offerings are boring, repetitive and did not quite taste good. Dessert is like an afterthought on the ship; Buffet: They do have a different service philosophy on this ship (don't know if this is a system-wide thing) but one needs the help of a server to get any food, and that means standing in line all the time, from station to station. One can't get a whole meal on one station, so one needs to stand in line again at the next, and then the next. When there was no line, the server would hide in the kitchen, so one needs to wait there till he/she comes back out. The food offerings have no signs showing/explaining what they are, so when it is your turn, one needs to ask "what is this" and "what is that" every time. Portions are usually given on a small plate, and then on the next station they will try to give you another plate... We actually hated this system, and avoided the buffet every chance we could; Ship eateries and restaurant times are very restricted. At some obvious lunch or early evening times, one can find most of the venues closed. Off course they have several other venues, if you want to pay extra; Alternative eating venues (at no extra charge), like the Dutch Café and the Explorations Cafe, offer not a single choice of a free drink. No water, no coffee, no ice tea at these locations. So if you come here, you either have to go several decks up or down to get a glass of water, or you have to buy a drink; A lot of nickel and dimming on the ship; Alcoholic drink prices are way too high; with the required 15% gratuity, the least expensive beer onboard costs $8, the wine by the glass $10.50; HAL is not going to give you a single free cocktail, even on events we all expect to get one. On the captain's welcome night you will get a glass of pro-secco here (they might refill it) and the "party" to welcome and thank repeat guests has been replaced with a lunch, where you will be given ONE glass of pro-secco. Yes, not a choice to get a cocktail, not a chance to get your pro-secco glass refilled; Top decks are difficult to navigate. One can not go for a walk on a top deck from AFT to FWD, anywhere; Theater entertainment is very limited and boring; Music on BB King's Club is very good (they have great singers and musicians on board) but the music is too loud (and I am not 80y.o.); Ship does not offer shuttle services to bring passengers out of ports or into city centers. In Dubrovnik a Shuttle was offered for $16pP, when the city bus that stops right outside the port and brings passengers to the same final stop of shuttle in the old town costs $4.50 for an unlimited day ticket; In 3 Port Stops we were left in alternative docking locations, which meant longer walks to required shuttles only to get us to the normal docking areas, very upsetting; Overall a good trip with some great ports of call. But HAL could do a lot better. Please stop nickel and diming passengers, and deliver the experience we all expect. Read Less
Sail Date: July 2019
We had a great time on our first cruise on Koningsdam, cruising the Adriatic in late July/early August. The ship was beautiful and well maintained. The service on board was excellent. The ports of call were plentiful on this 12 day ... Read More
We had a great time on our first cruise on Koningsdam, cruising the Adriatic in late July/early August. The ship was beautiful and well maintained. The service on board was excellent. The ports of call were plentiful on this 12 day itinerary and although most ports were too crowded due to the dates we were traveling, we appreciated that this itinerary included ports like Koper and Korcula which are a little less popular and hence much more inviting. The entertainment was much better than expected with the music venues available on board offering a wide variety of live performances. Even some of the shows at the main theater were good which was a pleasant surprise compared to our prior cruise experiences. Due to the time of year, the demographics of the passengers included passengers of all ages and from all over the world but was heavy on big multi-generation family groups. The food on board was very good. We dined a number of times in Club Orange because we booked a suite and thought they did a terrific job there. We especially enjoyed the specialty dining at Rudi’s and Tamarind (which remains our favorite cruise ship restaurant on any line). We also tried the special Indonesian night at Tamarind but didn’t care for it as much as the regular Tamarind menu. We did not enjoy the Pinnacle Grill as much as we did on another HAL ship in the past. We ordered room service once and they sent us the wrong food so we didn’t try it again. We purchased the couples spa pass and enjoyed using the hydrotherapy pool and steam room there. The only negatives which I think are worth sharing as they may be helpful to others to know in advance: The main dining room, Lido buffet, and the main theater are too small for the number of passengers when the ship is at capacity. It seemed that anytime dining often included very long waits, the buffet was generally an unpleasant experience unless you visited at off peak times, and the better theater shows often had no seats available at all by the time the show was about to start. The family pool and loungers were too crowded on the two sea days and since staff did not appear to remove any towels/personal belongings from loungers left unattended for hours, there were rarely loungers available. The adult pool usually had space available but the area was full of people smoking. I anticipate that if you sail at off peak times of the year, your experiences would vary considerably on these specific issues but I think they are worth noting so that one can go in with realistic expectations. Read Less
2 Helpful Votes
Sail Date: July 2019
No one told me it would be impossible to change large Euro notes. Guest services warns against taking large notes on tour excursions yet refused to change my 200 Euro note so I could have smaller notes. The person at guest services went to ... Read More
No one told me it would be impossible to change large Euro notes. Guest services warns against taking large notes on tour excursions yet refused to change my 200 Euro note so I could have smaller notes. The person at guest services went to plead my case to the purser. The purser opened the door, looked at me from the doorway, then went back in and the guest services person returned to say the purser had refused my request. I saw they had plenty of change, so this was unreasonable. They did say I could buy Eu200 on my credit card for 3% commission. The next concern I had was with the service charge which now appears daily on our account. No one told me it would cost US14.50 per day, per person. I have always left what I thought was a generous tip to those that gave me exceptional service but have never been forced to tip. For a family of 4, this means you need to budget US580 for tips. This has resulted in the crew not needing to try so hard with their service. For example, I drink tea instead of coffee. Every other cruise, staff have recognised me and automatically remembered this, but not on this cruise. In fact they even tried to keep topping me up with coffee. We tried to book The Dining room several times and the only time available was 5.45pm. Much too early. We tried to walk up and were told nothing was available. On our second last day another passenger said that if we walked up and said we were willing to share a table, they would give us a pager and we could wait in a bar. This should have been communicated to us on at least one of the occasions we tried to book. But when they are assured of a ‘tip’ their service standard drops. Also we did not make use of all of the facilities, so why should our service charge go to those areas when we wouldn’t normally tip them. And why do they put an additional 15% service charge on drinks and coffee? We also had a problem with IT where it could not properly print one of our stateroom cards. This was going to prevent us leaving the boat as the name would not print on the card due to its length. Three times we had to go to customer service and explain our situation all over again, despite them saying they would bring a new card to our room. They kept forgetting about us. The poor customer service really impacted on my holiday. Also I travelled with my sister and they gave us a double bed when we had asked for a twin. I asked for bottles of water on arrival and had to wait until the following day for it to arrive. Then we had a $37.50 beverage charge appear on our account by mistake. This was removed. We took a four meal dining package and the steaks in Pinnacle were nice but not as tender as the wagyu in Chops on the Ovation, but we would have had to pay a surcharge for that. Also included in the meal package was sushi but it didn’t compare to the 5 star sushi on the Ovation, where the soft shell sushi was amazing. The one on the Koningsdam was mostly rice and no shell that I could see. I was told they brought the crab in from another restaurant so it was not cooked by the sushi chef. The barramundi in red curry sauce that I ate in Tamarind was delicious. We returned to Tamarind on the last night to have rijstafel which cost US$30. I saw the menu which had about ten dishes on it and looked very traditional. After soup and salad starter, the other eight dishes were served together on one plate. Not very traditional and not the ‘rijstafel experience’ we expected. To top it off after this meal, I needed the toilet. The cleaner followed soon after and wouldn’t leave until she had serviced my toilet. She banged on the door three times in two minutes, despite me acknowledging her. The Planet earth show with an orchestra playing background music was excellent but too short (40mins). The rest of the entertainment was average. The free movies available in our cabin were recent and plentiful. The food in the complimentary areas was excellent although the msg used in the Asian Fusion area disturbed my sleep. We loved The Grand Dutch Cafe and returned several times for their coffee and croquettes. The shore tours are expensive but very good. We had a nice holiday but it will have to be a very good sale price to get us to try Holland America again. Read Less
View All Holland America Koningsdam Reviews
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