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14 Night South America Cruise from Buenos Aires

14 Night South America Cruise from Buenos Aires

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Koningsdam
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Itinerary

  • Day 1
    Buenos Aires
  • Day 2
    Buenos Aires
  • Day 3
    Cruising
  • Day 4
    Cruising
  • Day 5
    Cruising
  • Day 6
    Punta Arenas
  • Day 7
    Chilean Fjords
  • Day 8
    Chilean Fjords
  • Day 9
    Puerto Montt
  • Day 10
    Cruising
  • Day 11
    San Antonio (Chile)
  • Day 12
    Cruising
  • Day 13
    Cruising
  • Day 14
    Cruising
  • Day 15
    Lima

Koningsdam

Koningsdam - Holland America Line

Pros

Outstanding service, exceptional cuisine, great entertainment options

Cons

Music Walk does not have a clear identity and needs individual rooms

Bottom Line

Most luxurious HAL ship will appeal to many types of cruisers


Cruise Reviews

4 Helpful Votes
Sail Date: June 2019
We are experienced cruisers (a group of 4) but have not tried Holland America before. The cruise was chosen because we wanted to go to three specific ports, Kusadsi (Ephesus), Mykonos and Santorini. The itinerary turned out to be ... Read More
We are experienced cruisers (a group of 4) but have not tried Holland America before. The cruise was chosen because we wanted to go to three specific ports, Kusadsi (Ephesus), Mykonos and Santorini. The itinerary turned out to be everything we wanted and more, and the holiday was really lovely due to the places we went to. The ship was something of a mixed bag and the four of us we all have slightly different views so I will try and present a balanced picture. Cabins - probably one of the best we've had. A balcony stateroom on Deck 5, good size, nice touches (a fully stocked mini-bar, bathrobes, beach towels, umbrella, blankets for the balcony etc). What made the cabin though was the bathroom, slightly bigger than normal and with the best double shower to be found on any ship, it had a proper door (no nasty shower curtain here) and Elemis products. Comfortable bed, lots of electrical sockets and USB ports by the bed - which was a great touch. Cabin stewards were wonderful, attentive and very friendly. Food - Holland America prides itself on its food and other reviews on here often cite the great quality and variety. We did not find this was the case. The food was average to good but never excellent and on a couple of occasions, poor. The first two nights our food in the dining room was cold so I had a word with the Maitre d' who then personally served us every meal from then on, and there was a very big improvement. However, there was one night when he was very busy and unable to see to us personally and we were back on cold food! The wine waiters seemed absolutely incapable of bringing four drinks at the same time - in fact every single time we ordered throughout the whole holiday our drinks never arrived together. The single biggest fault with this ship was the food and beverage service throughout the ship - it left a lot to be desired. Entertainment - it was pretty much standard cruise fare - nothing awful, nothing wonderful. Pleasant would be the best word to describe it. Excursions - we arranged all our excursions ourselves before we sailed and saved a fortune in doing so. For Santorini we would highly recommend Black Pearl Tours run by Panos and Cristos. Great service at a fraction of the price. Embarkation/Disembarkation - have to hand it to Holland America here, the best experience we've ever had. Very smooth, no long lines, very well organised, top marks, couldn't be faulted. Fitness & Recreation - the gym was pretty good, not the best equipped I've seen but not the worst either. Public rooms/spaces - this ship, although quite new, lacked a certain wow factor. Personally we like a grand staircase and an atrium - a bit of glitz on a cruise ship is no bad thing but this ship doesn't have this and we thought it was slightly the worse for it. VfM - cruising with Holland America is going to cost a bit more and that's ok when one can feel the difference, I'm just not sure we did. Read Less
Sail Date: May 2019
Our 2019 Cruise, this will be our fifth cruise in our wish list of trying all the cruise lines with various star rating. Holland America Koningsdam was next on our list and our longest, 23 nights around the Mediterranean. Pure bliss. Best ... Read More
Our 2019 Cruise, this will be our fifth cruise in our wish list of trying all the cruise lines with various star rating. Holland America Koningsdam was next on our list and our longest, 23 nights around the Mediterranean. Pure bliss. Best value....two cruised joined together for just a little more. Many Pros about this stunning ship, but also a few extremely annoying unnecessary Cons. Pros: This ship is immaculate, spotless and well maintained, even though it is only three years old, it still looks new and they never stop cleaning. HAL’s still is classical cruising, so If you prefer a party or ship for children, this is not for you. Very relaxing. The ship’s captain, Werner Timmers has a great sense of humour, especially during his addresses during the day. The onboarding was fast, efficient and we even were allowed to board early and access our rooms, a first for us. The suites were spotless, excellent showers and shampoo, conditioner and body wash which were mounted on the shower wall, saving the waste of plastics bottles. Our balcony was huge and we just had a basic veranda suite. Bedding was also comfy with a large TV just in front of the bed on the wall, showing all the latest movies, for free! This was great when you just wanted to relax in bed at night. The “fill your laundry bag” for $30 US was brilliant for cleaned and pressed laundry. Another first for us, was the ability to chat with other cruisers via their cruise app. Brilliant, we were a group of eight and this made life so much easier. Pool area is bright and colourful, but on sea days, staff must be more vigilant and remove towels placed on beds and lounges for hours, while passengers were off somewhere else. The movies at night on the big screen near the pool were lovely along with the movie’s snacks The excursions were fairly priced and well organised and their daily talks with Andrea, one of their EXC were informative and more importantly, gave you many options to visit the ports on your own and how do via local transport, which was greatly appreciated, a true passionate travel gesture to the passengers. The food was EXCELLENT and even though my husband wasn’t keen on the buffets, as there were many queues in the morning and not self-serve, especially on sea days, it kept the messy fingers of passengers out of the food keeping the health standards up. But they should increase their staff as the waiting time seemed long at times and some of the staff don’t seem to be in any rush. ******The CONS: the first main con for us was the relentless smoking odour outside our stateroom, it welcomed us and those in our group staterooms each and every morning, noon and night. Sometimes so bad, you had to cover your nose. We became passage envy at other corridors that smelt nice. I complained on average, twice a day, met with the management, but nothing could be done. WE later found out, that there was a staff smoking room at the end of our corridor behind a staff door. When staff used the door (which they were not supposed to) the smell followed them. Either stop smoking there, or put in extractor fans, it did ruin our experience and was such a shame. The casino also allows smoking, which is ridiculous, as it is a contained area, we love the casino, but could only last 10mins, they do have non-smoking nights, but people still smoke, unless you report them. To avoid this smell, don’t enter the casino and avoid staying on level 4, bow. The second main con, is the constant over charging for drinks on your account. There were eight of us, all with different packages, four with only soft drink package as we don’t drink. At dinner, you would order all your drinks, all cards would be picked up and it was luck of the draw who got charged what. The quench packages ended up having wine or beer charges on their account as no care was given on who had what card. This happened daily. As soon as you checked your account on your app straight away to check, if you were over-charged, you would then show the waiter what had happened and they would ask you to see guest services, another battle at reception!! As they cannot reverse it. Reception would reply “but your card was swiped for that drink””, then the whole story has to be explained, right drink, wrong person, wrong card. This really needs to be addressed by the beverage team. Guest services were also unsure what drinks were included in each package, I had to actually correct then. We had over 18 charges that has to reversed on average. Staff just seemed not to really care sometimes and some not as friendly as other cruise lines. The ones that were, were exceptional, best at sea, especially the barista on level 12, Paula, best at sea. Dinner in the dining room was great, but disappointed that we could never get a window table, unless we booked dinner at 5.30pm which was too early or the same waiters. Tables were cramped in and it seemed there were a lot of new staff, as it was crazy on most nights. The shows were ok, but repetitive and no real wow factor. We were looking forward to the much hyped 360 surround screens showing of blue planet 2, but only three screens were on. Which was a shame. Shopping was not really that exciting, which is good, as we spent less! In all, a great relaxing cruise, we would go again, but re-think the drinks package and avoid level 4, or anywhere near smoking. Read Less
2 Helpful Votes
Sail Date: May 2019
We chose the cruise for the itinerary and HAL's reputation for food and service. We love all the ports: Argostolian, Kefalonia Greece; Kotor, Montenegro; Dubrovnik, Split and Korcula, Croatia; Corfu, Greece; Catania, Sicily; ... Read More
We chose the cruise for the itinerary and HAL's reputation for food and service. We love all the ports: Argostolian, Kefalonia Greece; Kotor, Montenegro; Dubrovnik, Split and Korcula, Croatia; Corfu, Greece; Catania, Sicily; Valletta, Malta; and Naples, Italy. The schedule was port intensive and we could have used a couple more sea days. The ship itself is nicely decorated, with beautiful flower arrangements. Food in the MDR was very good and though we had anytime dining, we loved the team at table 336 (Sumardi, Yusi and Carlos) and made regular reservations to ensure we got them. We ate in the Pinnacle Grille twice, once for the De Librije specialty dinner. That menu was fabulous and the food interesting and delicious. Service for the standard Pinnacle menu was significantly better than service for the De Librije dinner. Entertainment in the theater was limited but the music made up for it. We enjoyed the quality of the performers in both the Rolling Stone Rock Room and BB King Blues club. The Lincoln Center stage was very good, but times did not always fit our schedule. We booked only private company excursions all of which were fabulous. Read Less
View All Holland America Koningsdam Reviews
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