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12 Night Transatlantic Cruise from Marseille

12 Night Transatlantic Cruise from Marseille

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Costa Magica
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Itinerary

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  • Day 1
    Marseille
  • Day 2
    Cruising
  • Day 3
    Malaga
  • Day 4
    Cruising
  • Day 5
    Tenerife
  • Day 6
    Cruising
  • Day 7
    Cruising
  • Day 8
    Cruising
  • Day 9
    Cruising
  • Day 10
    Cruising
  • Day 11
    Cruising
  • Day 12
    Martinique
  • Day 13
    Guadeloupe

Costa Magica

Costa Magica - Costa Cruises

Spacious cabins are comfortable and classy

More than 5,500 Italian works of art onboard

Tasty international fare at Bellagio Buffet


Cruise Reviews

This trip made me quite disappointed. I want to tell you that this cruise customer service is really bad. Here's how they provide services. On the second night, there may be a lot of waves outside. We felt very uncomfortable all ... Read More
This trip made me quite disappointed. I want to tell you that this cruise customer service is really bad. Here's how they provide services. On the second night, there may be a lot of waves outside. We felt very uncomfortable all night. My wife spit a few times because of this. Then we went to the customer service to request a change of cabin. The customer service didn't even look at it, and told me that there was no cabin. Just give us a few halo pills, and I didn't talk to me about some concerns. I don’t feel a little warm and helpful. Then there is the food on the cruise, and the buffet over there is the same every day. Breakfast, lunch, and dinner are all kinds of dishes. Another restaurant has a waiter to greet you, but the quality of the food is really bad. Those seafood are not fresh. The last is to take a short trip on a cruise with short trips in different languages, such as French, Spanish, English, and Italian. Each language has a different price, but in the end there may be two people in the same bus. Why do you have different prices? Not all the same person is explaining? I think this thing is very problematic. When it comes to the point, in fact, they have a itinerary every day. My Barcelona schedule didn’t write when to gather and set off. A few days ago, it was only 9 o'clock, but it was just 8 o'clock. Because the itinerary was not written, we missed it and we wasted money. The worst thing is the staff in their travel agency. The tourists missed the bus and told us with a disdainful attitude. This is our problem, we have to find out. This attitude makes me feel very uncomfortable. An attitude of despising people. Those staff will not help you how to solve it. So I said that this cruise ship is really bad. PLEASE DONT WASTE MONEY!!!! Read Less
Sail Date November 2019
I love cruising and have been on many before. My partner however had never been. We thought a Costa short break would be a great way to introduce him. I’ve travelled on Costa before so I knew it wouldn’t be the same standard as Royal ... Read More
I love cruising and have been on many before. My partner however had never been. We thought a Costa short break would be a great way to introduce him. I’ve travelled on Costa before so I knew it wouldn’t be the same standard as Royal Caribbean or Princess but we are so disappointed with Costa after this trip that I will never cruise with them again. The apathy of the staff and customer service representatives are the most disappointing elements. We decided to get a suite which came with some nice perks like a free pass to the spa, a drinks package, personal butler, and free access to the club restaurant. Most of these things were not worth the ticket price. The room was great and always clean - we really cannot complain about the quality of the rooms, they are dated but comfortable. This is true for the entire ship really- everything looks like it was designed in the 90s but is still clean and functional. However this is not enough to make me consider cruising with them again. Our main complaints surround their customer service. 1) before we left for the cruise we called up to find out the itinerary- with most cruise lines they give these to you in advance so you know dress codes and arrival times for the ports. We never received this so I called Costa (I massively regret not emailing now). They told me we arrived in Barcelona at 8am and could disembark at 9am. We booked a tour of Sagrada Familia (not with Costa) for 12:30. Well it turns out that was incorrect and we didn’t arrive until 1300. We wasted 50€ on tickets that were unusable (we tried but failed to get in). We returned to the ship and spoke to the hospitality desk. They told me I was too vague and they couldn’t do anything. Despite phone records proving I made a call to them they decided I was wrong and simply misunderstood what I was told. No compensation given. 2) when playing in the casino one evening we won 180€ playing poker. We cashed out on our Costa card and left for our cabin, we were pleased and thought hey this compensates a bit for the missing 50€ from earlier. Unsure of how the casino works we just assumed this credit would be applied to our final bill but we didn’t receive the final bill until the morning of disembarking. Highly unusual for a ship as it give the customer no time to register any issues with their final bill. This is when we realised that we needed to get the cash from the casino directly. Again we went to hospitality who said no problem it will open at 9and we can get the money then. We waited for 45 minutes and no one came. They kept saying just wait someone is on their way but if we stayed any longer we would have missed our flight so we had to leave. We instantly contacted Costa and asked to be compensated and we were told too bad. This left us 230€ in the hole with the two issues combined. It’s interesting that they have no problem charging the room for the casino but have big issues crediting the room. Other issues we encountered: Using the spa - they fail to tell you that you can only use your free access to the spa when in port. We came back early from Marseille to use the spa and the entire time we were there they had tours going through the spa. I was changing in the change room and had a constant stream of new passengers taking a tour of the facilities. I found this very humiliating and uncomfortable- not the relaxing experience I was hoping to have. The club restaurant - you get the same food as the main dining hall. We saw no difference except we didn’t have a set dining time and it was quieter. However with this also meant we missed out on some of the fun of the main dining hall and didn’t get the farewell celebration that the main restaurants got. The drinks package was great - no complaints on this end. Definitely worth it to not have to worry about your drink bill. Our butler was polite but I’m not sure what he did. Definitely wasn’t worth the extra service charge we were charged for his apparent services. Anytime we spoke to someone we simply asked for on board credit - we would have happily spent this money on board or something towards future travel but every time Costa replied too bad and they hope it doesn’t affect our trust in Costa. Well it certainly has and I’m not sure I’ll ever be able to convince my partner to cruise again. If you decide to cruise with Costa get everything in writing and remember that this is a budget cruise. They couldn’t care less about your experience and are simply packing people on board to take as much as they can. We’ve been burnt by them and will avoid them forever. Read Less
Sail Date October 2019
I was party leader for a group of 10 friends and family. I joined this cruise with low expectations, based on the previous reviews. What I actually experienced was way beyond my expectations. We did the Baltic Cruise and visited Stockholm, ... Read More
I was party leader for a group of 10 friends and family. I joined this cruise with low expectations, based on the previous reviews. What I actually experienced was way beyond my expectations. We did the Baltic Cruise and visited Stockholm, Helsinki, St Petersburg and Tallinn. This is an expensive route normally and this was a budget price in the scheme of things. Based on what we paid and what we received there are no complaints. The food was of a good standard at the buffet and the formal dinner and in fact some of the formal dinner food was amazing. I had one of the best beef steaks I have ever had on one evening! The waiters could have been a bit more jovial but they were not rude and their service was fine and we always had a good experience every night. The room was bigger than expected with a good size comfy bed and plenty of hanging space for clothes. We did not see our cabin steward at any time on the cruise but the service was fine and the room was always well looked after. We did have a problem with a shower tray that would not empty properly so one ended up stood in water and also with water overflowing onto the main bathroom floor. I reported this and they came and fixed it while we were out. They then called the room later that day to make sure that we were happy with the fix and by that time we had not used the shower. When we used the shower we found that it was not working correctly still and so we called them and once again they came out to fix it. Once again they called us later that day to check it was ok and this time the fix had worked. I have been on many cruises and I have never had a follow up call to make sure that we were happy with the fix. This is a first for me, so well done to them for actually taking the time twice to make sure we were happy with the repair/fix. Credit where credits due. We did three excursions through Costa and two of these were very good. However we did do the Best of Stockholm and Vasa Museum tour on the final day which is a 3.5 hour tour at €70 per person their ref 2501. This is rushed tour and is not enough time. It ended up that we only had 40 minutes in the Vasa Museum, which is the highlight. They introduced this as one of the World's best Museums and a wonderful experience and then gave us only 40 minutes inside. This is ridiculous as in my opinion you need at least 1.5 hours inside, minimum. I would suggest that you go privately and take your time as this is an amazing museum that deserves more of your time. This was a blemish on what was otherwise a great trip. Read Less
Sail Date August 2019
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