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7 Night Europe Cruise from Basel

7 Night Europe Cruise from Basel

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Viking Hild (Photo: Chris Gray Faust/Cruise Critic)
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Itinerary

  • Day 1
    Basel
  • Day 2
    Breisach
  • Day 3
    Strasbourg
  • Day 4
    Speyer
  • Day 5
    Koblenz
  • Day 6
    Cologne
  • Day 7
    Kinderdijk
  • Day 8
    Amsterdam

Viking Hild

Viking Hild - Viking River Cruises

Pros

Airy ship boasts attractive design, improved dining and shore excursion choice

Cons

Non-suite cabins can feel cramped

Bottom Line

A comfortable and value-oriented way to explore Europe's cities and small towns


Cruise Reviews

11 Helpful Votes
Sail Date: November 2018
I just learned something that surprised me about dealing with Viking River Cruises. We returned from their "Paris to the Swiss Alps" trip on the Hild a couple of days ago. As anyone who's been following the low water ... Read More
I just learned something that surprised me about dealing with Viking River Cruises. We returned from their "Paris to the Swiss Alps" trip on the Hild a couple of days ago. As anyone who's been following the low water levels on the Rhine knows, Viking is having to do ship swaps to get people up the river. They manage the swaps well since they are doing it so often. To placate the unhappy customers on these trips they offer a percentage off of a future cruise. In our case it was 25% off. I initially thought this meant 25% off the price of a future trip - not so. Was told by another traveler that the 25% off is based on what you paid for your particular trip (type of cabin, etc.). OK, so not as generous but still fair enough. Then we received an e-mail from Viking today that said we are getting what amounts to 13% off of what we paid for the trip. I called Viking and asked them to explain how they arrived at this number since I couldn't come up with it any way I sliced it. Turns out - behind the scenes Viking patched this trip together as about 50% of our cost for the land portion and 50% for the actual river portion. This wasn't on any invoicing or documentation we ever received. So their justification for the smaller future credit is based on the price of just the river portion. Suckers that we were, we bought Viking's vouchers (pay $100 and get $200 worth of credit) while onboard because we thought the 25% good will voucher would make it worthwhile. We had decided not to do another river cruise because the one we took in 2015 also involved a boat swap. Much prefer ocean cruises where we don't have to keep packing and unpacking. Now that I know we were just offered 13% I asked if we could get a credit for the two onboard purchased vouchers we bought. Nope. They are non-refundable. This feels a bit of a bait and switch to me. Tell unhappy customers you'll give them a 25% credit so they don't mutiny while on board and then let them find out after they are home what was really offered is half that. They didn't lie to us but since no one that I know of had the breakdown of the land and river portion of the trip it certainly was misleading! Just so the rest of you know what you are being offered if this happens to you. Read Less
4 Helpful Votes
Sail Date: October 2018
Five days in advance, we checked with Viking because we heard that water levels were low, and we were told that "Everything is fine." That was totally untrue; the ship had been docked in one place for the previous two weeks! We ... Read More
Five days in advance, we checked with Viking because we heard that water levels were low, and we were told that "Everything is fine." That was totally untrue; the ship had been docked in one place for the previous two weeks! We had to be transported by bus, and spent 13 hours on buses in the final two days alone. Did not see everything that was featured. Viking did not offer alternatives that other lines did. After the cruise, Viking sent a voucher for 25% of the cruise-only fare, but that amounted to only 13% of the total we paid to Viking, including air fares and post-cruise extensions, and the voucher must be used within one year. We have have taken many other cruises and had heard good things about Viking, but Viking waited until we were on site before they were honest about the problems. The ship and crew were all right but Viking "threw" the cruise director "under the bus" and she had to deal with all the unhappy passengers and all the complaints. The post-cruise hotel in Paris was very poorly run, overcrowded and not up to our expectations. On ship, the walking/jogging track is inches above the expensive 3rd-deck cabins; the track was supposed to be closed between 10 p.m. and 8 a.m. but that was not enforced and we were awakened at 6 a.m. every morning but one, even though we told the cruise director, reception desk and hotel manager. Shore excursions ranged from excellent to awful. Read Less
6 Helpful Votes
Sail Date: October 2018
The low level of the Rhine could not be helped, but what was truly disappointing was Viking’s handling of the issue after the cruise. Several weeks following the cruise, a Viking representative called us and offered us a voucher for ... Read More
The low level of the Rhine could not be helped, but what was truly disappointing was Viking’s handling of the issue after the cruise. Several weeks following the cruise, a Viking representative called us and offered us a voucher for 50% of the cost of the cruise to be used within one year on a Viking River Cruise. First of all, many cruisers still work full-time, and would not necessarily want to go on a river cruise on their next (and, perhaps only) vacation of the year. But even more significantly, the “cruise” we received was not a Viking River Cruise. If we wanted to visit a set of towns along the Rhine, riding a bus from town to town, we would not have selected Viking. Many other tour companies do a better job of land tours than Viking. What the other tour companies don’t do is a river cruise; that is why we elected to go with Viking, and that is what we did not get from them. Viking’s offer of a 50% voucher was woefully inadequate, given the quality of product we received for the money we paid. In response to their offer, we requested a voucher for the full amount of the cruise. We wanted Viking to say to us, “What you experienced was not a Viking River Cruise. Let us show you what we can do.” Their response was to offer us a small amount of shipboard credit, provided we sign a non-disclosure agreement. We politely turned them down. We asked the Viking representative, “When people ask us, ‘What do you think of Viking River Cruises?’ how do you expect us to respond?” He had no good answer for us. We selected Viking based on recommendations from friends; we are unable to pass on that recommendation. Let me emphasize we are not upset with Viking for the condition of the Rhine River; that could not have been helped. We are upset with Viking because of what we believe to be an inadequate response to an unfortunate situation. Follow-up note: After some negotiation, we and Viking have come to a compensation agreement. We are looking forward to trying another Viking River Cruise. Read Less
View All Viking Hild Reviews
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