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7 Night Europe Cruise from Cologne

7 Night Europe Cruise from Cologne

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S.S. Antoinette
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Itinerary

  • Day 1
    Cologne
  • Day 2
    Cologne
  • Day 3
    Koblenz
  • Day 4
    Rudesheim
  • Day 5
    Germersheim
  • Day 6
    Kehl
  • Day 7
    Basel
  • Day 8
    Basel

S.S. Antoinette

S.S. Antoinette - Uniworld Boutique River Cruise Collection

Uniworld first-ever new-build launched in March 2011

Whimsical interior design evokes Antoinette's France

Cabin wow: Cover your balcony with flip of a switch


Cruise Reviews

5 Helpful Votes
Sail Date: October 2018
Our 8 day river cruise has turned into a 4 day cruise and 4 day bus ride. Due to low river levels along the Rhine, we only got as far north as Kehl, Germany and are being bused into Amsterdam from there. Yes, I understand that Uniworld ... Read More
Our 8 day river cruise has turned into a 4 day cruise and 4 day bus ride. Due to low river levels along the Rhine, we only got as far north as Kehl, Germany and are being bused into Amsterdam from there. Yes, I understand that Uniworld can’t control Mother Nature and water levels, but it would have been nice to have been warned that this was a possibility and been given the option to cancel with a refund. No mention was made that water levels might be a problem until once under way. On the second night out of Basel we received the “unforeseen” bad news that we would not be able to continue by ship. On the positive side, the crew has done everything they could to make the remainder of the trip as positive as possible, but again, a bus ride is not what we paid around $8000 for. As partial compensation they offered $1000/person off the fare of a future cruise. The only catch was we had to use it by the end of 2019. After contacting them, they did extend the deadline to the end of 2020. I really hate being so negative as we had received nothing but glowing reports from friends who had done several Uniworld cruises, but to say I am extremely disappointed is a gross understatement. Again, nothing against the crew of the ship as they seemed as disappointed as we were to be unable to continue as we were but I feel that Uniworld corporate could have handled this in a much better way. Read Less
7 Helpful Votes
Sail Date: October 2018
We had planned for our first trip to Europe in almost 30 years and had been sold on the Uniworld Castles on the Rhine river cruise by Uniworld reps. When we arrived in Basel the captain and cruise director allowed all passengers to board. ... Read More
We had planned for our first trip to Europe in almost 30 years and had been sold on the Uniworld Castles on the Rhine river cruise by Uniworld reps. When we arrived in Basel the captain and cruise director allowed all passengers to board. We were unsuspecting of any issues, but Uniworld KNEW that the Rhine River was IMPASSABLE and they boarded everyone anyway. Then 24 hours after boarding at the first night Captain's dinner we were informed that the river was impassable and our river cruise was OVER. We would reach our first stop, Strasbourg, and that would be it for our boutique, high quality river cruise. Uniworld knew about the river levels BEFORE and still allowed all passengers to board. No amount of rain would have changed the outcome!! Passengers should have been informed before boarding and given an option of a refund. A cancellation would have been a huge disappointment, but fair. Once on board we were basically their CAPTIVES and spent the remaining time crammed into buses for hours, lugged our own bags around from location to location, stopped at gas stations to pee, and were given a meager amount for daily meals. We sat on a speeding bus for our Castles tour seeing more buildings and phone poles than castles. The staff seemed overwhelmed,frus trated, and unable to help. Our days were poorly organized, and attempts to contact Uniworld's customer service went unanswered. Every day, rather than relaxing on the cruise ship, we had to find our own restaurants for meals in unknown destinations with inadquate funds for the exquisite meals we had paid for. We arrived one day early in Amsterdam after hours on the bus and were put up at the AIRPORT hotel with a lovely (sarcasm) view of the control tower. We had planned to stay in Amsterdam for two additional days and had selected our hotel to be near our final destination. We now had to travel from the airport to our hotel on our own, at our expense with no assistance from the staff. A $1,000 per night boutique river cruise it was not!! The entire experience was a fiasco and very poorly handled by Uniworld! We ended our boutique river cruise experience frustrated, exhausted, and stressed. We were offered a $1,000 credit for a future river cruise expiring in 2019. That offer had no value to anyone!! The company intentially boarded passengers so they could make their profit. They put corporate PROFIT over honor and customer service! We are beyond disappointed with our first river cruise and more importantly with how Uniworld handled the difficult situation. I would encourage you NOT to book with Uniworld. Look elsewhere!! Read Less
5 Helpful Votes
Sail Date: October 2018
My wife and I are repeat customers on Uniworld River Cruises and were on the ill-fated above eight-day river cruise that in effect lasted 2-3 days. We departed Basel on October 14, 2018. At that time the crew had to know that completion ... Read More
My wife and I are repeat customers on Uniworld River Cruises and were on the ill-fated above eight-day river cruise that in effect lasted 2-3 days. We departed Basel on October 14, 2018. At that time the crew had to know that completion of the scheduled eight-day river cruise was extremely unlikely, given conditions on the Rhine at that time. The Captain later indicated to us that at the time we had left Basel, he was aware of the low levels, but was hoping for an immediate rainstorm to boost the river. Within two days -- when we arrived at our second port of Strasbourg – we were told that because of water levels, the river cruise was essentially over and that the remainder of the cruise would be an impromptu attempt to duplicate what we had paid for. We were never given any choice as to how we wished to proceed at that point. As a result, a day later our crowded bus sped past the fabled Rhine castles in the fading twilight. We never saw the port of Mannheim (Speyer) or Koblenz, despite brochure promises we would dock there. We took long and tedious rides on buses (5 hours in the case of the excursion to Marksburg Castle), instead of the short excursions that had been scheduled. I had signed up for your bicycling excursion, but that was cancelled as well. Instead of our cabin, we were placed in two different hotels. Instead of eight days of fine dining experiences with wine and spirits, we given a token amount of per diem money, to buy food wherever we could find it. I understand that there are weather risks, and that their contract allows them to make accommodations in the event of circumstances such as this. But what I am saying is that their attempt to remedy the situation completely failed to substantially comply with the experiences that they had promised. The company’s offer of $1000 per passenger on a future cruise in 2019 is totally inadequate and of no use to us: our 2019 travel plans were long ago finalized. I will never again risk my money again with Uniworld. Read Less
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