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12 Night Western Mediterranean Cruise from Barcelona

12 Night Western Mediterranean Cruise from Barcelona

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Celebrity Silhouette (Photo: Celebrity Cruise Line)
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Itinerary

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  • Day 1
    Barcelona
  • Day 2
    Valencia
  • Day 3
    Alicante
  • Day 4
    Gibraltar
  • Day 5
    Malaga
  • Day 6
    Cruising
  • Day 7
    Marseille
  • Day 8
    Villefranche
  • Day 9
    La Spezia (Cinque Terre)
  • Day 10
    Rome (Civitavecchia)
  • Day 11
    Naples
  • Day 12
    Cruising
  • Day 13
    Barcelona

Celebrity Silhouette

Celebrity Silhouette - Celebrity Cruises

Pros

Outstanding service, top-notch cuisine and well-thought out design

Cons

Specialty dining charges can run high

Bottom Line

Sets standards for an upscale big ship experience for service, ambience, dining and decors


Cruise Reviews

We were recommended Celebrity by our TA who said once we had used them we would never go back to other cruise lines. The check in was very good and we were on board by 11am in good time for lunch, but our first impression of the ship was ... Read More
We were recommended Celebrity by our TA who said once we had used them we would never go back to other cruise lines. The check in was very good and we were on board by 11am in good time for lunch, but our first impression of the ship was dull and drab. The general look was brown and beige with seating that would not look out of place in a nursing home. but I will go in more detail later. The food in the buffet was very good and the service for drinks was quite quick, there is enough seating in the buffet and the staff were good and always happy to have a chat. We ate most of our evening meals in the MDR and found the food to be of good quality and with a good range of choice but they do seem to have a thing for mashed potato. the service was quick but a little strange. We were on a table for 10 (though it should have been 2) my wife sitting next to me was always served first followed by the other ladies on the table and then the men were served with me last, this meant that my wife had almost finished her course by the time I had got mine served. I know its manners to serve the ladies first but I did think we were in the age of equality. There was no issues with the drinks though at all times even in the bars they need both of your cards when you are on a package and yet other lined seem to cope with only one, it is pretty obvious when you are together and not getting drinks for a third party, but I guess rules are rules. we were very disappointed with the entertainment on many levels, firstly the theatre shows; the Jersey Boys tribute on the first night was very good but things went down hill from there. On the second night the team did a vocal tribute to the shows, starting with La Mis. and then they got very self indulgent singing songs from shows that no one seemed to have heard of. The stage setting is just a blank black stage with no props and no scenery. We went to the next production show and once again it was a blank stage and just about killed the show, a lot of people were walking out but out of respect we sat through to the end and it was dire. Other acts around the ship (at most 2) were set either in the atrium of the pub style bar on deck 5. The atrium has big nursing home style chairs and a capacity for about 30 people. if you are not in a seat by 6pm then you have to either stand or sit on the floor to see the act. In the bar on deck 5 there is more seating but most of it is well away from where the act is performing, once again the chairs are large high back and they take up a lot of room limiting the availability. Every other ship we have been on (and there are a lot) have an entertainment lounge at the back of the ship to compliment the theatre at the front. On this ship that space is taken up with select dining that does not seem to be used as much as it should.If you like to dance then this is not the ship for you, there are only two spaces; one being the atrium with a very small odd shaped space and the other is the sky lounge with a good floor that goes wasted for much of the time. They advertise a "Ballroom playlist hour" in the sky lounge each evening at 8pm and we went very expectantly. The music was on auto play at background music level and there is no member of staff to organise it. The music is so quiet that you can hear your feet on the floor over the music. Some novice dancers were unsure what dance was playing and it ended up with about four different dances being attempted at the same time. We gave up after that but asked the entertainment manager if they could sort things out but her reply was "we only really do food and if you like dancing you would be better going on P&O) not a good representative for the company. On the day we were to land at the Azores we were informed that we would be 3 hour late but as a sweetener they would show a film, the film was set to run from 12 noon for over 2 hours so the choice was either lunch or film, bit of good organising there. On one night during the evening meal we were approached by the maitre d of the main dining room and asked if we had considered the speciality dining and I explained that we found the cost to be prohibitive. He then offered us the opportunity to experience the "Tuscan Grille" at a reduced price of $25 and we agreed and the meal was booked for 6pm. We were sat in a large empty room just the 2 of us for the first 45 minutes, so not very popular. One of the courses I ordered was a half portion of meat balls in spaghetti, part way through the meal I started choking and my wife pulled a long piece of string (about 2ft / 60cm long) from my throat. The string was quite thick and having been cooked with the spaghetti it was the same colour and indistinguishable from the pasta and could have caused a fatality. My wife called the waiter who took the food to the kitchen and the maitre d and the head chef came to the table to apologise, the food was not replaced and they just served the next course. We did not hear anything else about the incident. On checking my account on the following day I found that we had been overcharged ($30 each I would have expected at least some recompense for the incident ) I then approached the same member of staff who had made the offer and he denied that he had made the offer. I then explained that due to his denial I would now be making a formal complaint via guest services and this would continue via the channels I am now using. Whilst I was reporting the matter he came over with the head of the Tuscan Grille stating that they would resolve the matter. The following day my account had been altered to $25 each, though this is what we had originally agreed it goes a long way short of recompense for the pain and indignity of the whole experience. Finally would I choose Celebrity again? if you had a bad meal in a restaurant would you go again, if you had a bad time in a hotel would you go there again and if you had bad treatment on a ship........ Ill leave you to fill in the space. The last place I need to report on is the Coffee lounge, again it had nursing home chairs and people spent all day there either asleep or reading books. Every one we spoke to called it the nursing home, and don't expect to find the fancy cakes you see on the videos it is mainly danish pastries and muffins. Read Less
Sail Date September 2019
We chose this cruise for the itinerary as we had cruised in the Mediterranean previously and wanted to see somewhere different. We stayed in the Blue Keys Hotel in Southampton which was really lovely, we had an excellent meal there. I ... Read More
We chose this cruise for the itinerary as we had cruised in the Mediterranean previously and wanted to see somewhere different. We stayed in the Blue Keys Hotel in Southampton which was really lovely, we had an excellent meal there. I would recommend as it approximately 10 minutes from the port. Embarkation went very smoothly, no queueing. While the ship was lovely there was less to do on board compared to the Jewel of the Seas which had a rock climbing wall, pool table, mini golf and a sports court, also there was more entertainment in the various bars and certainly more seating. We felt that the ship was very crowded, we were on the second sitting in the Cuvee MDR and having finished our meal we found it almost impossible to find a seat to enjoy the entertainment in the Passport bar. We would then have to trawl the bars looking for seats. On the last silent disco evening we had to pull stools from the Casino in order to sit down. There were 2 couples in our party and having spent almost €10,000 (this included flights and hotel stay in Southampton) between us we felt this was not good enough. There was a similar situation in the Ocean View at breakfast and lunch which felt chaotic at times and also in Cafe al Bacio, a beautiful space but with not enough seating. We found this very frustrating. Another issue was the fact that they ran out of drinks several times, we felt having spent a fair amount of money on the classic drinks package that this was unacceptable. When we went to customer services to complain we were told that the Beverage Manager was too busy to come and talk to us, which was very bad form indeed. We had already complained to the bar staff but the buck stops with the Beverage Manager. There should have been more space between the sunbeds, they were so cramped which would be ok if you knew the person on the sunbed beside you but way to close for comfort if you didn’t!! I have to give full credit to the staff and crew they were all excellent, so professional and friendly. Overall we had a good time but Celebrity really need to sort out these issues and give customers what they have paid for. Read Less
Sail Date September 2019
Embarkation at Southampton was quick & efficient, cabin was fine though a little minimalist in its decor.Our cabin steward, Anand, was excellent and we thanked him very much for his work and his friendliness. Dining: We generally ... Read More
Embarkation at Southampton was quick & efficient, cabin was fine though a little minimalist in its decor.Our cabin steward, Anand, was excellent and we thanked him very much for his work and his friendliness. Dining: We generally ate in the MDR as the Oceanview Cafe was like a ferry with good food options but chaos trying to move around the serving isles and finding a table... One fellow passenger referred to the Cafe as "...a bunfight.." The food in the MDR was good overall and our servers - Jobita and Pavel, were very good, friendly and efficient. The Aqua Spa Cafe was a nice touch though it wasn't clear exactly what was included and what we had to pay for, also the staff there were fairly miserable.... We ate in Murano twice and Tuscan Grille once, the food was good BUT not worth the extra $50 per head extra on top of what we'd already paid for the MDR. The menus are limited in each restaurant. I also did a galley tour whilst on a sea day and that was good but ended up as a selling exercise :( Three sea days on the trot is not much fun when the sea was rough and we couldn't wait to get off at Sao Miguel. All the port days were very enjoyable as were the two excursions we did - Sao Miguel - Crater Lakes and Teide National Park, Tenerife. In general the crew and especially the officers we saw around the ship were quite offish and made little or no attempt to even say "Hello", this we found very odd and rude and not like other cruise lines we've used; perhaps some customer service training would be a good idea? So they remember why we're all here on the ship. Other niggles were : $4.50 for a small bottle of water!!! $10 for port shuttle buses and why are coffees/teas not included free with a meal, especially in the speciality dining rooms? We didn't once order a coffee after a meal as we knew we'd have to pay extra for them. This is poor and again unlike other "premium" cruise lines. Entertainment: OMG, I don't think we managed to last more that 10 minutes at any event we went too, it was somewhat Butlins like and not for us; and judging by the empty seats then not for others either! The cruise director was too loud & over the top with her 10:00 am announcements and general chat so much so that I'd turn our cabin TV up so we'd not have to listen. So, overall it was a mixed cruise experience and we're unlikely to use Celebrity again. Shame, as we'd heard good things about them. They may think they're a luxury/premium cruise line but the level of service is the first thing you'd notice. Read Less
Sail Date September 2019
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