
natelyst
Joined 2018
1 Review Written
Sail Date:
April 2018
The cabin was extremely cramped. The beds were maybe a foot or two wide with half of one of the beds being covered with a bunk bed. For the price this was expected. Our bathroom toilet stopped working in the room and upon complaining I was ... Read More
The cabin was extremely cramped. The beds were maybe a foot or two wide with half of one of the beds being covered with a bunk bed. For the price this was expected. Our bathroom toilet stopped working in the room and upon complaining I was told I would have to wait my turn as over two floors did not have working restrooms. We had around 7 rooms between all of our family, all of which had issues. I guess I was the lucky one with a very intermittent toilet issue.
Most of my family had a working toilet for only the first day and then had to use public restrooms for the rest of the time. Of course at night they basically shut down all of the public restrooms so a nightly pee break turned into a scavenger hunt. Also someone on the ship was extremely dedicated to urinating into as many restroom cup holders as possible which made for a pretty disgusting atmosphere.
My grandma's room flooded due to water pouring from the ceiling. For the inconvenience they offered her a box of chocolates which they never ended up delivering.
They awarded everyone $20 back due to not being charged port fees in maztalan. What they failed to mention was that if you had no fees on your room you didn't get the $20 back unless you specifically walked up and asked for it. This was only discovered after asking guest services about the refunds. And yes, you were charged for all of the port fees before the cruise was booked so they should have gave everyone back their money.
The shore excursions were hit or miss. My off road mountain biking excurision took place solely on roads which I felt made it a misleading title.
The options on the menus were extremely limited. We had a vegetarian in our group who was told she would always have two food options on every menu. The first day there were zero and upon retrying on the last day there was one. On the last day we sat at two tables. The waitress at the one table was top nothing and half our family enjoyed their meal. The waitress at my groups table was slow and kept missing orders. Even though we sat down at the same time, we finished an hour later than the other group.
They will nickel and dime you on every last thing they can. A typical alcoholic beverage costs $14. This was expected since it is a cruise, I'm just bringing it up so you can price compare with other cruises and get an idea. Norwegian is significantly higher than other cruises in this regard.
All in all we did have fun, even on an aging ship that's falling apart with failing facilities. For the most part they had very friendly staff and we only had issues with two wait staff out of the 20 or 30 webdealt with. Read Less