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7 Night Eastern Caribbean Cruise from Port Canaveral

7 Night Eastern Caribbean Cruise from Port Canaveral (Orlando)

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Norwegian Epic
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Itinerary


Norwegian Epic

Cruise Critic Editor Rating:
4.5
3,248 reviews
Why Choose Norwegian Epic?

Pro

Jam-packed with 24/7 entertainment for singles, couples, families and groups

Con

Confusing corridors and congested main decks

Bottom line

Fun, fun, fun for everyone


Cruise Reviews

Sail Date: April 2018
The major issues I will address are 3 areas: 1. Pool and Children Access 2. Lounge Chair Availability 3. Staff and Service 1.Having a child under the age of 5 was problematic on this boat. If you wanted to watch them in the ... Read More
The major issues I will address are 3 areas: 1. Pool and Children Access 2. Lounge Chair Availability 3. Staff and Service 1.Having a child under the age of 5 was problematic on this boat. If you wanted to watch them in the splash area of the pool deck you had no where to sit and were isolated from the rest of the world. There were no lounge chairs in this area and it was cramped. 2. Accessing lounge chairs was a joke. The first day at sea we never did find a lounge chair for even 1 of our family of 4. People put personal belongings on chairs but actually never even sat in most of these chairs. Any chairs that were even remotely close to the children spaces were NEVER available and people with no children monopolized this area so a parent had to literally stand the entire time their children played in the splash pad and/or pool. The last day at sea I woke up before 8 and looked for 2 lounge chairs to reserve when we would come to breakfast with the rest of the family at 9. NOT ONE chair was even available. And the pool didn't even open for over 2 more hours! All chairs had stuff on them on EVERY deck in every knook and cranny on the ship. I literally walked around until 1:30 in the afternoon before finding one chair. I eventually had 2! Wow.. by 3 pm. Most of these seats had no people in them the ENTIRE day and they were just marked with their belongings. I was tempted to just move their stuff. My suggestion would be to follow other cruise ship protocol. If someone is not physically in their chairs after the 1st hour a pool attendant moves their stuff. It's gluttonous to never sit in a chair and reserve it for the entire day. Also, why do the bar tenders NEVER come to kiddie area to serve drinks? Parents would like to exercise their drink packages as well as the teenagers at the bar. In fact, we need it more! :) 3. Staff in the restaurants always made it seem like they were in a rush to get everyone out of there. I guess the service is subpar now that the gratuity is built in but I felt like most of the service was very robotic and lacked any kind of personality whatsoever. I wish I would have recorded the names of the few individuals we encountered that had personalities. It's been a while since I've been on a cruise and the last was in the Mediterranean, but I remember the staff being a lot more friendlier and actually having a personality. Maybe they were working for a bigger tip and that is not the case now. Either way, we felt rushed along each and every meal. After the first drink was served rarely was there even an offer for another. Overall, the cruise was great and my family had a good time, but we are easy to please although the above seems like we aren't. These were crucial details though that are definite holes in the cruise line. Luckily the cruise we went on only had 2 days at sea and 5 at port or we would have gone nuts with the pool area. In talking with other people similar to our demographic they experienced the same problem. At ports,when discussing these issues with others on other lines, like Celebrity, Royal Carr., and Carnival this was not the case to give you some comparative notes. Also, why are pools so SMALL on cruise ships? Especially ones with 4000 people? Just wondering. Read Less
Sail Date: March 2018
Booked this as a last minute birthday trip for my wife. Was a little anxious after reading the reviews after I booked. There was ABSOLUTELY no reason to be anxious. Arrived at port at 10:00 and was on the boat by 11:30. Tried to get ... Read More
Booked this as a last minute birthday trip for my wife. Was a little anxious after reading the reviews after I booked. There was ABSOLUTELY no reason to be anxious. Arrived at port at 10:00 and was on the boat by 11:30. Tried to get passes to POSH they were sold out already and we were in the 4 group to board. Worked out OK as we spent days onboard at H2O Spice Cabin was fine and room was always clean. Had read many complaints about the layout but nothing wrong with it. Was actually helpful that one could use the bathroom while the other showered. Read that the shower was tiny and needed to be a contortionist to use. true if your 6 ft. 8 in. tall and have a 50 in. waist. Food was good except ordered French Onion soup the 1st day at Taste and all it was, was onion broth and onions. No cheese, no bread. Ship was completely booked but did not seem that crowded. All the pool areas were full of people on sea days but still had no problem getting around or service. Never had to wait more than a minute for elevators. Buffett was never a problem. Did not do Stirrup Cay. In Jamaica did not do any excursions. Just got off the ship and spent the day at Margaritaville. Now I know there are going to be complaints about the pier, which was being repaired/remodeled and was small. And if you were going to the shops you had to take a 10 minute walk or a cab. But if just accepted it, there was no problem. Grand Cayman did the same. Cozumel went to passion island which I would recommend for anyone who wants to spend time at the beach. Beautiful beach, plenty of drinks and food. Overall a good trip and would definitely sail on the EPIC again Did need to go to guest services twice to get a bar charge rectified. Disembarking was the worst part. One it was the end of the trip and 2, it was the only time really had to wait in line. Overall was a great trip and Read Less
Sail Date: March 2018
So our first night there we had to separate the beds, and in doing so there was broken glass under the beds. Then my daughter cut her foot on more glass even when we had house keeping clean the room. Then in going to one of the shows, Burn ... Read More
So our first night there we had to separate the beds, and in doing so there was broken glass under the beds. Then my daughter cut her foot on more glass even when we had house keeping clean the room. Then in going to one of the shows, Burn the Floor, a staff member was extremely rude. Even getting in our face about no children in the front row. Except it was only my husband, myself, and our 18 year old daughter. Immediately after the show we reported the staff member to guest services. The next day we went back to see what they were going to do to make this right. The guest services personal called the asst. Cruise director JoJo and he was off solving it was to say I'm sorry and give us raffle tickets. I explained to him that this was our last big trip with our daughter because at the end of summer she leaves for the air Force. She was very upset because this was not the first time they had questioned her about her age and we're rude. So she was just staying in her room. Norwegian ruined her last vacation with us and they didn't even care, just said sorry like that made everything better. We will never said with them again and I hope they realize that their customer service is awful. JoJo you didn't make it right, nor did you really try. Plus Norwegian was letting you book excursions in Mexico knowing that the ferry had been recently boomed, and didn't even inform us. They put my family in potentially a dangerous situation Read Less
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