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7 Night Transatlantic Cruise from Southampton

7 Night Transatlantic Cruise from Southampton

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Queen Mary 2 (QM2)
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Itinerary


Queen Mary 2 (QM2)

Cruise Critic Editor Rating:
4.0
1,211 reviews
Why Choose Queen Mary 2 (QM2)?

Pros

Phenomenal enrichment, excellent specialty dining and only kennels at sea

Cons

Poor food quality in dining room, abysmally slow internet and mediocre nighttime entertainment

Bottom Line

QM2 retains its unique sense of occasion, melding tradition with fresh touches


Cruise Reviews

7 Helpful Votes
Sail Date: September 2018
We first cruised on the QM2 in 2004, its inaugural year. Beautiful ship at that time, it still is, despite all the rust we see now, combined with a lot of wear and tear. We last sailed the QM2 just prior to the remastering and we like ... Read More
We first cruised on the QM2 in 2004, its inaugural year. Beautiful ship at that time, it still is, despite all the rust we see now, combined with a lot of wear and tear. We last sailed the QM2 just prior to the remastering and we like the changes to the Carinthia Lounge and Kings Court buffet. We do think that, overall, the standards, especially food quality, have slipped over the years. To put our comments into perspective, we are Platinum World Club members on our 9th Cunard cruise, but this was our 42nd cruise, including Princess (Platinum), Holland America (3-star Mariner), Disney (Gold Castaway) and 4 cruises with Celebrity (Classic level, I think). We remain flexible and reasonable, expecting that things do sometimes go wrong but that every effort is made by those involved to do what is necessary to mitigate the problems, which was not the case here. We were on the September 23-30 seven day voyage to New England and Canada from New York City to Quebec City. We were advised the day before embarkation that the ship would be late arriving in Brooklyn on its transatlantic voyage and to arrive two hours later than scheduled. Having already arranged for Cunard transfers from Newark, there was no flexibility to delay our arrival and we were at the ship shortly after 12 noon. Upon entry into the terminal, we were assigned boarding priority #5 due to Platinum status. We eventually waited until about 6 pm before being allowed to board. Throughout the entire wait, there was minimal information provided which was the most frustrating part. Any announcements were just garbled over the speakers. We repeatedly asked the terminal staff for more information and was first told that we would be allowed to board at 2 pm, then 3 pm, then 4 pm. Although water, tea and coffee were provided, there were only hot dogs and some pre-packaged pastries which went quickly due to the large group. We subsequently learned from fellow passengers that the ship had to change its normal route west from Southampton to avoid Tropical Storm Helene(or was it Joyce?) and then, due to a medical emergency, had to proceed towards Halifax far enough for the evacuation helicopter (with its limited flight range) to meet the ship. A number of other unfortunate events, including a turbine or other propulsion system failure, various issues with the US Customs and Border agents, and a scheduled quarterly Coast Guard inspection, all contributed to the extensive delays. We understand these things happen but the lack of information from the ship’s officers, combined with the failure to provide sufficient suitable refreshments (sandwiches and cakes from the ship?) while everyone waited patiently in the terminal, was a rather unpleasant situation. Later in the week, after many apologies, a bottle of wine was offered by Cunard as compensation. Now back to the cruise. Overall, the ports were not terribly exciting. Rockland, Maine is an industrial and fishing town. This was a maiden call but I would have preferred to go back to Bar Harbour. In Corner Brook, not much there so we hired a car and drove to Gros Morne National Park but the weather and 90 knot winds delayed the arrival so the time in port was considerable shortened. Sept-Iles was definitely not exciting as one of the tours being offered was a visit of an aluminum manufacturing plant. Quebec City is always exciting like the first time we went years ago. We dined in Britannia MDR. We cruise to eat food such as rack of lamb and filet mignon which we don’t normally eat at home or in our hometown. None of these were offered on this cruise to those of us in Britannia MDR. The US Choice steaks were rather tough, and most meats like veal were not the best quality. We were seated on deck 3 nearest to the main entrance, at a distance furthest from the kitchen. As a result, the food was often delivered just barely lukewarm and multiple requests for hot food and hot plates were just not met to our expectations without us becoming a nuisance, so we just accepted it. All of the above to say that a cruise is always a nice way to spend a week or more, but under these circumstances, this is one cruise we could have done without. The crew, as always, tried very hard and are to be commended for their efforts. I do think that Cunard has always marketed themselves as that ultimately luxury cruising experience, thus passengers arrive with high expectations which are often not met, unless you are in the Grills. More needs to be done to improve the Cunard experience so I will end with saying that the four star rating I have given is very generous. Read Less
6 Helpful Votes
Sail Date: September 2018
Horrible customer service for six hour boarding. No attempt to provide customers any relief. No credit offered. Elderly people had to lie on concrete floors for hours. No food offered. No chairs. No communication until 5 pm when Cunard rep ... Read More
Horrible customer service for six hour boarding. No attempt to provide customers any relief. No credit offered. Elderly people had to lie on concrete floors for hours. No food offered. No chairs. No communication until 5 pm when Cunard rep announced it would be another hour or more before checking could commence; this was followed by 1000 people groaning and booing Sheets dirty in stateroom No wine steward in brittania Wines offered have average markup of 500 percent The wine delivered to our stateroom was awful. Vinio rates the wine as in the lowest 2 per cent of wines in the Loire valley and with average retail price of $6. Cunard sure seems to be really cheap these days with the diamond class free welcome gift Food in brittania. Over cooked. Steak full of grizzle and inferior cut. Must be from a discount butcher toss away as certainly not quality. Dry. Tough. Desert chocolate cake gooey and awful. Waiters shakes at best. No pisitive communication with guests Purser desk staff rude and curt 12th floor outdoor restaurant closed for entire cruise even sunny windless days in port. Read Less
2 Helpful Votes
Sail Date: September 2018
transatlantic cruise -from New York to Southampton, then back to New York. We were impressed with the entertainment program - Royal Cunard Theatre company - dances & singing -from North American, South American, Russia, all around ... Read More
transatlantic cruise -from New York to Southampton, then back to New York. We were impressed with the entertainment program - Royal Cunard Theatre company - dances & singing -from North American, South American, Russia, all around the world. Special guests -Laura Magnn- soprano, Gary Lovini - violinist, Lynn Trefzger -vocal Illusion, Annette Wardell - the stunning show of favorites from stage screen & opera, Roy Locke - the magic of the Musicals, Amethyst's Paul & Kathryn present "Alchemy" -a show filled with Medleys & musical mayhem, pianists Maria Garzon, Daniel Johnson. Throughout the ship there were musical programs -guitarist Paul Garthwaite ,pianist - Ferry P Bedi ,Sunrise String Quartet from Ukraine , Harpist Laura Szabo Everyday between 3.30 -4.30 pm there is tea time in the Queen's Room ,with different musical performance. Throughout the day there were different lectures - Giles Ramsay - on history & literature Jacki Hill Murphy -on traveling the length of the River Amazon & Siberia,Colin Hobbs on History & supersonic adventure, Derek Tedder on journalism, Suzannah Lipscomb on witchraft & England's Reformation. Embarkation went smoothly. Disembarkation - was a big chaos.The ship was delayed by 5 hours , due to emergency problem -a helicopter came to pick up a passenger 2 days prior to disembarkation day to a hospital in New Foundland. ports & shore excursions - well organized complain- disembarkation was delayed by 5 hours , passengers waited in different lounges from 9.00 am to 12.00 noon , without any snack or drinks , no compensation . Read Less
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