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9 Night Transatlantic Cruise from Hamburg

9 Night Transatlantic Cruise from Hamburg

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Queen Mary 2 (QM2)
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Itinerary


Queen Mary 2 (QM2)

Cruise Critic Editor Rating:
4.5
1,147 reviews
Why Choose Queen Mary 2 (QM2)?

Pro

Drastically improved buffet restaurant; only kennels at sea; excellent specialty dining

Con

Poor quality of food in the main dining room hasn't been addressed

Bottom Line

QM2 retains its unique sense of occasion, melding tradition with fresh touches


Cruise Reviews

1 Helpful Vote
Sail Date: March 2018
I was booked for 28 days and left after 2 weeks. The staff are really miserable, apart from a few, JR, Alfred, Christian, the waiters on table 321 and one or two others, the maintenance crew were very nice too. The staff in Kings court ... Read More
I was booked for 28 days and left after 2 weeks. The staff are really miserable, apart from a few, JR, Alfred, Christian, the waiters on table 321 and one or two others, the maintenance crew were very nice too. The staff in Kings court were mainly really miserable, there must be something wrong with management. As I was leaving and paid for 2 weeks that I will not be on board I offered my cabin to a lady who was travelling with a companion on an inside cabin, she was on a world tour and a platinum member, so you would think a valued customer....... Cunard had me waiting for 30 minutes to their headquarters to ask "permission" for someone else to use my paid for cabin! They said no, unless she paid for it too! They are very petty with charges.... Mineral water, hello! Are you an upmarket brand or cheap and nasty charging for mineral water? No one asked me why I wanted to leave the ship 2 weeks early, I have been a business owner and I would be mortified if that happened to me and want to set it right or at least know why? Also, there is no shade anywhere on the ship? Steamer seats with no towels available, yuck! Maitre d is useless and very unhelpful. I understand that it is difficult to accommodate everyone but there were so many empty seats at tables, a lot of unhappy passengers re dining. One passenger decribed his experience as a prison sentence.. Glad I broke out of my prison experience!...... Never again! Read Less
14 Helpful Votes
Sail Date: March 2018
This was our first Cunard cruise, and we probably won't be back for many reasons, but I will detail the good and bad. Our sailing was Brisbane to Singapore, with ports Airlie Beach, Darwin, Bali, Singapore Embarkation in Brisbane was ... Read More
This was our first Cunard cruise, and we probably won't be back for many reasons, but I will detail the good and bad. Our sailing was Brisbane to Singapore, with ports Airlie Beach, Darwin, Bali, Singapore Embarkation in Brisbane was smooth and easy, the fishermans grain terminal isn't nice but I wasn't going on holidays for the terminal so wasn't impacted. My first impression was that Cunard was missing the 'WOW' that an atrium such as those on Princess offer. The 'Grand Lobby' didn't seem that grand. It was lunch time so we headed to the dining room, though the cruise was on a world voyage we were told we couldn't eat there. We asked for a menu to cater to my husbands dietary requirements and were promptly given one. Upstairs in King's Court, we were blown away... By how below average it was. Small, limited variety.. Sure, you could find something but there wasn't much. I expected something grand and was flat. We had an inside cabin on deck 10. It was smaller than other inside cabins we had, and every surface was covered with things, ice buckets, tea, coffee etc. No room to put our own things so we asked our stateroom steward to remove everything and he did so promptly. Now onto the voyage itself. Well, what a disappointment. Cyclone in Darwin, so we could not port, which also meant Bali immigration could not board and due to a public holiday it meant no Bali. So we sailed for 9 sea days straight. The weather cannot be faulted to Cunard but their reaction was deplorable. A bottle of wine in each cabin, we are not drinkers and asked to swap for soft drink but were told we could have bottled water instead. That and only that was offered. For the price paid on Cunard cruises, in this case up to $30,000 we expected better. Thankfully, we did not pay that, but $6000 is still a lot to pay for a 12 day cruise with 11 sea days. Could we have stopped in Cairns by tender, or possibly Malaysia, Perth somewhere else, I believe so. The mood on the boat drastically dropped after the news. The holiday was a dud and with so many people disembarking in Singapore, it was very obvious nobody was happy. Dining.. Oliver , head waiter in the Brittania dining room, Deck 1 was superb. We were designated late sitting but wanted early, so we went every night at 6.30pm and were randomly seated. We mostly ended up at the same table and Oliver always bought out the next days menu for my husband. If we missed dinner, he would slip it under our door. The food was ok, never outstanding and without the ports it became very dry, bland and basic by day 7. Duck La Ronge was bought out 1 night, the driest piece of duck I've ever seen and one orange segment, no sauce.. Not very nice. The worst experience was when I asked for a straw to accompany my glass of ice and soft drink. The waiter told me no because they were banned on the boat. I had to argue to get my straw, and the next night it happened again. Finally I told him sternly that since they put straws in cocktails and other beverages I was entitled to mine. I was paying $4.71 for a coca cola each night, USD, so converted to AUD even higher - if I wanted a straw I was getting one. Then the straws started appearing. One night however, I watched him chastise a sweet older lady who asked for a straw with her ginger ale. I had enough and reported him to the head waiter. When he came back with the straw he proceeded to abuse her telling her that she shouldn't have gone over his head. Enough said on that, but rest assured he got a piece of my mind. Desserts were average,nothing fancy. We did like the games corridors on deck 2, they had boardgames, puzzles etc that was great. The planetarium was good but they didn't show enough shows and I found that silly since we'd been subjected to so many sea days. Loved the relaxation therapy pool in the spa spent many many hours there and the price was on par for what we received. Did not enjoy the shows, a guy and girl with a yoyo and some juggling for passengers of that age and price point was terrible. One night I overheard a lady say the singers and dancers sounded like 100 cats were dying, I thought she was being complimentary. The theatre is beautiful so they could do better trying to fill it. Crossing the equator service was hilarious and fun and I would say 70% of the boat went to that event, it was great to watch. Shops were ok, but we didn't buy anything. The staff didn't seem to knowledgeable but they may hve been new. IF you are a smoker, there is limited areas available on deck 7/8 and it is aft on the boat, be warned it is a very tiny area - you will not be catered to very well. Is it value for money. Not at all, and if you are spending that money I really think you deserve better. Cunard really needs to pick their act up, because the ship itself is quite nice,it is let down by poor offerings, average service (Where was white star), basic food, terrible buffet, expensive prices. Would i do one again, probably not. And whilst I met many people on board, a good chunk of them said the same without any prompting from me! Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise as was on bucket list to cruise Cunard thinking it would be the best of the best. Embarkation painless, quick and very efficient. Cabin was clean but little shower pressure with antiquated shower curtain. Smallest ... Read More
We chose this cruise as was on bucket list to cruise Cunard thinking it would be the best of the best. Embarkation painless, quick and very efficient. Cabin was clean but little shower pressure with antiquated shower curtain. Smallest bathroom we have had, no ventilation and no shaving mirror. The excursions left much to be desired, booked a lunch on a Mississippi steam ship to find when we arrived qm2 customers had been allocated lunch on an old steel tub next door. Grey power rose and demanded to be taken back to the ship as the tub was not what we had booked. We were told we would receive a full refund. Back at the ship a line at the excursion bookings where staff turned up 45 mins late to the advertised opening time. The staff were rude and unhelpful telling us our refund would be credited to our ship account. We had all paid prior to sailing and wanted refund back into our original accounts. When refund was credited it was only 50%. Next a message from our invisible captain on loudspeaker to announce we would not be able to call in at Darwin because of the cyclone. We accepted this as it was a force mature spending a few more days at sea and everyone looking forward to docking at Bali. Once again an announcement from the captain saying we would not be docking in Bali as it was a public holiday and Cunard staff had been unable to get to Darwin to start the visa process. Totally unacceptable as Cunard cruise organisers should have known it was a public holiday in Bali. After 9 days at sea we docked at Singapore where ot took two hours to disembark from the ship and get visas stamped. Queue after queue with many more frail passengers having to also stand in line, myself included. Passengers were extremely disillusioned with Cunard by now. It also took another hour of queuing to get back on board. Compensation for 9 days at sea was a bottle of wine. Most of the activities on the ship incurred a fee ave $35. We had also been looking forward to a stop at Brunei which were notified of cancellation a very while to departure date. Other passengers did not receive any notification and only found out when they tried to book an excursion at the office. The shops were pathetic and overpriced, we purchased very nice jewellery on a holland America cruise with far better pricing. Wine was extortionate in cost as was the wi fi which regularly dropped out and usage monitoring was not accurate. The food in the buffet was regularly dried up and unappetising. It was like a cattle market at lunchtimes and frequently there was not enough seating.The service in the Britannia restaurant was good, but the menu not enough choice. All the passengers that we spoke to, which were many and varied said that they would not travel on the QM2 again and had had much better cruises on other lines, some of these passengers had taken 30 plus cruises. Even passengers that had travelled before on the QM2 said that they would not travel again on her. Our cabin steward did a good job of keeping our cabin tidy, we found the staff in the Britannia restaurant were friendly, however the rest of the staff we did not find to be particularly friendly as on other cruise lines. The entertainment was good the first time but not so good on repeat. The movie cinema only showed a couple of recent movies. The tv channels were appalling frequently dropping out with outdated movies. We were very disappointed with this cruise and we had been really looking forward to it. Read Less
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