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14 Night Mediterranean Cruise from Genoa

14 Night Mediterranean Cruise from Genoa

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Costa Fortuna
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Itinerary

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  • Day 1
    Genoa
  • Day 2
    Marseille
  • Day 3
    Barcelona
  • Day 4
    Cruising
  • Day 5
    Cruising
  • Day 6
    Crete (Heraklion)
  • Day 7
    Cruising
  • Day 8
    Haifa (Tel Aviv)
  • Day 9
    Haifa (Tel Aviv)
  • Day 10
    Cruising
  • Day 11
    Kusadasi
  • Day 12
    Cruising
  • Day 13
    Palermo (Sicily)
  • Day 14
    Naples
  • Day 15
    Genoa

Costa Fortuna

Costa Fortuna - Costa Cruises

European experience with American comforts

Elegant breakfast buffet in main dining room

Multiple entertainment options in cozy lounges


Cruise Reviews

We chose this cruise because it visited the Countries and Ports we really like. I contacted Costa on 29th February the day before flying into Singapore and they told me the cruise was going ahead as originally planned. We had heard via ... Read More
We chose this cruise because it visited the Countries and Ports we really like. I contacted Costa on 29th February the day before flying into Singapore and they told me the cruise was going ahead as originally planned. We had heard via (Facebook) that Cambodia and Vietnam ports had already been canceled, and I suspected that Thailand and Malaysian Ports were also going to be canceled as well. We arrived in Singapore the next evening, only to be advised this was true, and that all guests were notified via email whilst we were all flying towards Singapore. This was very poor customer service on behalf of this Cruise line, as they put profit well ahead of their Customer Satisfaction and Care protocols. We arrived onto the ship on 3rd March, to a throng of staff wanting to sign us up to drinks packages Starting at 110 Euro per 40 x 200ml soft drink cans. This equated to AUS$5 per drink, and as we were told that NO table water would be available in the dining rooms for meals except breakfast, we were then encouraged to purchase two packages for the entire 16 days cruise. Two days later we arrived into our first Malaysian stop and the day was just stunning, we then moved onto Phuket Thailand when the drama then unfolded. Thailand denied access into Phuket, this then caused a domino effect with all ports thereafter denying us access. Costa advised all passengers that we were heading straight back to Singapore, where we would be bussed straight to the airport, and flown home 9 days early. Even Singapore didn't really want us! To Costas credit, they did organize our flights home early and gave us a cruise credit for the missed ports, however, Costa should have canceled this cruise before any guests had jumped onto a plane two days prior to our departure! They lied to me that ports had not been canceled, and didn't fess up until we all started boarding the ship. Being a regular Princess customer and knowing their very high customer Care standards, we were very disgusted with Costa in providing very minimal communications with their passengers and saw us all as captive guests to touch with every passing day. Would I cruise with Costa again, NO they have burnt me badly with their total lack of Customer Care, seeing all passengers as a fountain for their wealth, and very poor communication skills, they have seen our backs for life! Read Less
Sail Date March 2020
We were really excited to be going on the Costa Fortuna cruise ship. We arranged for the appropriate visas for Cambodia, travel insurance and up to date passports as these were required documentations BY COSTA, otherwise you would be ... Read More
We were really excited to be going on the Costa Fortuna cruise ship. We arranged for the appropriate visas for Cambodia, travel insurance and up to date passports as these were required documentations BY COSTA, otherwise you would be denied boarding the cruise. Well to start off, we were NOT EVEN ASKED for these documentations upon arrival and second, WE DID NOT NEED TO DO THE VISAS AS COSTA WOULD HAVE ARRANGED THE VISA WHILE ON BOARD. The food was horrible, at the buffet and for 2 weeks it was same for breakfast, lunch and dinner and the so called bacon they served was burnt that it looked like it was cremated. Coffee was only served at breakfast, lunch and dinner. Other cruise we did had coffee and snacks available 24/7. Bad luck if you went on an excursion and returned late as after 2pm doors were closed and reopened at 7pm. Hand sanitizers in the eating areas were often empty or broken. With the Corona virus around you would think that COSTA would have someone at each point where the sanitizers were to insure people used them before entering the buffet area but not one attended was ever present Now, for the dinner reservation at the fancy restaurants, well the meals were not that spectacular either, you had to pay for the water where it was free in the buffet. The constant Italian music, daily games which were more like you play at a kid’s parties were in Italian. The nightly shows in the theatre again were in Italian and again were not spectacular, people walked out numerous times. Restrooms are so hard to find they were hidden outside in a corner because they blended in with the wallpaper. The staffs at the reception desk were arrogant and not very helpful and would get irritated if you asked them a question. Every day an argument would occur between guests and staff. Take the case of the daily mandatory fee of 10 Euros per person per day for services in cleaning the cabins {doing the beds and showers}. I guarantee that the sheets had not been changed not once in the 14 days we were there With so many of us complaining, a meeting was arranged with an English speaking lady from hospitality. When asked about the visas we were asked to do for Cambodia, she replied that Costa does not ask guests to do visas as they are arranged by COSTA FORTUNA for a fee of 40 Euros for everyone whether they were going ashore or NOT. When I presented a copy of the email I had received from Costa her response after reading was, THAT’S UNFORTUNITE FOR YOU Yes it was unfortunate as it all cost us $150 each person. Another question was raised by a fellow passenger regarding the so called 10 Euros per person for room cleaning. We were told it is a gratuity fee that goes to the cleaners. We already paid $ gratuity. Passengers were not happy and when they complained, we were told, “IF YOU DON'T LIKE THE SHIP YOU CAN GET OFF. For a couple of seconds everyone sat there looking stunned at what they heard then all hell broke loose. We were in the middle of the ocean, where did she expect us to go. At the end of the cruise all English speaking guests were to attend a meeting for brief instructions on the day of disembarkation We were ALSO instructed and I quote again, TO RATE COSTA FORTUNA a 10 because if we DON’T, the crew members will NOT RECEIEVE THERE BONAS. Costa Fortuna THAT IS BRIBERY. NOT going to do what you asked. Worse cruise ever. COSTA FORTUNA WAS A BIG MISTAKE. So if you’re thinking of doing a cruise with them you better think twice. Read Less
Sail Date February 2020
Part of a package of 4 Cruises. We are a couple in our mid 70s who have been on several cruises and this is our first Costa Cruise. Cabin - spacious. Crew - overworked but wonderfully friendly, courteous and helpful. However, ... Read More
Part of a package of 4 Cruises. We are a couple in our mid 70s who have been on several cruises and this is our first Costa Cruise. Cabin - spacious. Crew - overworked but wonderfully friendly, courteous and helpful. However, *No ice- bucket in cabin in spite of it being a Premium Balcony - whatever Premium means in the Mediterranean. The fridge was not called. *We only had dinner at the Michelangelo on the first night. Menu had an item Char Kuay Teow - the first time it was presented at the table it was stodgy fried rice. On the second attempt it turned out to be gluggy yellow noodles. No one in the dining room or galley knew what Char Kuay Teow ought to be. We requested for water and were told we had to pay for it - yes, plain water. Never had another meal there during the 2 week cruise. *Insipid coffee and God knows from where tea is provided during breakfast and evening tea sessions. No coffee, hot water or tea at other times - machines are off and tea packets and mugs removed. * So called maintenance work. In fact, there were preparing the ship for the European summer. Sanding of wooden bannisters near the public pool areas in spite of people being around. Chisseling away rust - clanging away does not make for a wonderful holiday experience. Followed by paint fumes - anti- rust, primer and overcoat. For 4 nights we got notices that the cabin balconies would be subject to maintenance work - imagine what a glorious time we had with the crew walking past the cabin balconies on a regular basis. We advised to close the curtains from 8.30 am to 3.30pm - just nice to be gloominess. *(Not the fault of the Cruise Line) Most of the passengers have not understood the word courtesy - please, sorry, excuse me (in any of the European languages will be understood and welcomed. Queue - many have not heard that word either. Behaviour of many reflects what some travel writers refer to as, " The village visiting the city". Though mzny villagers are more refined than city folks. *Food - plentiful but the few same items seem to be presented in the different themed areas. Example - roasted chicken in the Burger section, and in the grill section and in the main buffet area and in the Indian/oriental corner. * Embarkation - all the cruises we have been on have crew directing new passenges to their cabins. We had to find our own way. Will we go on a Costa Cruise? No. Read Less
Sail Date February 2020
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